Patient Service Representative
Medical records clerk job in Baldwin Park, CA
Patient Services Registration Clerk - Onsite (Baldwin Park, CA)
Start: ASAP - 1/30/2026
Schedule: Monday-Friday, 8:30AM-5PM (no weekends)
Type: Contract (Bandwidth Support)
We are seeking an experienced Patient Services Registration Clerk to support a busy Hospital Surgery Department. The ideal candidate has 1-3 years of patient access or registration experience, preferably in a surgery clinic or hospital setting, and excels in customer service and front-office operations.
What You'll Do
Serve as first point of contact for patients arriving for surgery
Collect and enter patient demographics with a high level of accuracy
Obtain required signatures on consent and regulatory documentation
Conduct insurance verification and determine patient liability
Collect patient payments and follow cash-handling protocols
Provide exceptional customer service during high-volume surgery check-in
Prioritize workflows to support first-case start times
What You Need
High School Diploma or equivalent
1-3 years of related experience (patient access, registration, front desk, or public-facing healthcare role)
Knowledge of third-party insurance verification
Strong customer service and communication skills
Basic understanding of hospital registration processes
Comfortable with fast-paced, high-traffic environments
Epic experience preferred but not required
Work Environment
Business casual dress code
Paid employee parking
High-volume surgical department
Must maintain excellent attendance due to early case-start support
Patient Services Representative
Medical records clerk job in Pomona, CA
Job Title: Patient Services Representative
Work Schedule: On-site
Rate: $25.60/hour, Based on experience.
Responsibilities:
Knowledge of hospital billing processes, CPT/ICD codes, and DRG reimbursement.
Familiarity with payer guidelines such as Medicare, Medicaid, and commercial payers
Strong communication skills for payer interactions.
Proficiency in hospital billing systems and Microsoft Office.
Attention to detail and ability to analyze claim denials and payment variances.
Summary of Role:
Review hospital accounts receivable aging reports and prioritize collection efforts.
Contact insurance carriers to collect outstanding balances and resolve issues.
Knowledge in follow-up for institutional claims (UB04)
Investigate and appeal denied or underpaid claims to maximize reimbursement.
Coordinate with other departments, such as the billing team, to resolve discrepancies.
Document all collection activities in the hospital's system
Ensure compliance with HIPAA, hospital policies, and state/federal regulations.
Obtaining Eligibility via website/insurance portals, insurance customer service.
Education:
High school diploma or GED required.
Experience:
1-3 years in hospital accounts receivable, medical billing, or healthcare collections
About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying?
Please apply with your most current resume. Feel free to contact Jaspreet Singh (********************** / ************* for more details.
Health Information Management (HIM) Coordinator
Medical records clerk job in Victorville, CA
Job DescriptionDescription:
The HIM Coordinator is responsible for the organization, maintenance, retrieval, and protection of participant health records. This role also encompasses the critical function of managing participant referrals and authorizations. The coordinator ensures the accuracy, confidentiality, and integrity of all medical records, and the timely processing of referrals, all in compliance with Medicare/Medicaid regulations, HIPAA, and PACE-specific requirements. The HIM Coordinator provides essential support to the Interdisciplinary Team (IDT) to ensure seamless care coordination and is accountable for overall participant health outcomes.
Requirements:
Health Information Management & Compliance
Record Management: Manage all aspects of participant health records, including assembly, analysis, and indexing of electronic and paper records. Ensure all required documentation is complete, timely, and properly filed.
Compliance & Privacy: Maintain strict confidentiality of all participant information in accordance with HIPAA, state laws, and High Desert PACE policies. Conduct regular audits to ensure compliance with documentation standards and regulatory requirements (e.g., CMS, DHCS).
Coding & Billing Support: Assist with the accurate assignment of codes (ICD-10, CPT, etc.) for diagnoses and procedures to support proper billing and encounter data submission.
Data Integrity & Documentation: Maintain the integrity of the Electronic Health Record (EHR) system. Document all actions taken (e.g., referral status, communication) in the participant medical record in accordance with current Clinic, DHCS, and CMS regulations/guidelines.
Release of Information (ROI): Process all requests for protected health information in a timely and compliant manner.
Record Retrieval: Request and facilitate the timely retrieval of consultation reports, CD images, and other necessary medical records from specialty offices and clinics for review by the PACE Medical Director.
Referral and Authorization Management
Referral Processing: Serve as the main point of contact for providers and clinic staff regarding referrals, authorizations, and appointment scheduling. Prepare, process, and complete all referrals accurately and in a timely manner, including urgent and stat referrals.
Authorization Tracking & Follow-up: Track all referrals in designated logs and/or the EMR. Follow up on submitted authorization requests and maintain consistent status updates. Monitor and report on statuses of authorization requests, escalating issues as necessary until fully resolved and the referral loop is closed.
Re-authorization Management: Manage the needs for re-authorization across all payors by working with clinical teams to ensure timely re-authorization ahead of expiry to avoid lapses in authorization or delays in patient care. Submit retro-authorizations as required.
Appointment & Transportation Coordination: Communicate referral details and appointment information/instructions to participants and their families. Arrange transportation for participants to medical appointments at High Desert PACE and other organizations, including escort coordination. Reschedule missed appointments and notify the provider according to no-show policies.
Surgery Scheduling: Complete surgery scheduling with proper CPT codes and all needed follow-ups, including pre- and post-order management, labs, EKG, images, etc.
Coordination & Liaison: Act as a liaison between the participant, clinic/providers, specialty care providers, hospitals, and other community resources. Screen and answer all referral-related communications by telephone, text message, patient portal, and/or mail.
Follow-up Review: Review consultation reports for needed follow-up requests and work with providers to ensure timely processing of all follow-ups.
Eligibility & Payor: Verify Medi-Cal Eligibility, as needed, and distinguish between primary care and internal specialty visits for authorization purposes.
Participant Advocacy: Advocate and discuss with participants all aspects of the referral process as needed or requested by the treating provider.
Administrative Support: Make assigned reminder calls and perform other duties as assigned.
Education & Experience
Required: Associate's degree in health information management, Health Informatics, or a related field. Comparable experience will be considered in lieu of degree.
Preferred: Two (2) years of experience in Health Information Management, preferably within a managed care, long-term care, or PACE environment.
Experience with Medicare and Medicaid documentation, coding, and prior authorization rules is highly desirable.
Certifications
Preferred: Registered Health Information Technician (RHIT) or eligibility for certification.
Preferred: Registered Health Information Administrator (RHIA) or Certified Coding Specialist (CCS).
Skills & Abilities
Exceptional knowledge of HIPAA and other federal/state regulations governing health information and managed care authorizations.
Proficiency with Electronic Health Records (EHR) systems and referral tracking platforms.
Strong understanding of medical terminology, anatomy, physiology, and disease processes.
Excellent organizational skills and meticulous attention to detail.
Ability to work effectively in a collaborative, fast-paced interdisciplinary team environment.
Excellent written and verbal communication skills.
Working Conditions
The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily work indoors.
Usually have their own office or a shared office space
Are exposed daily to participant's who have diseases or infections.
Wear protective clothing such as gown, masks and gloves, as needed
Work very close to others, especially when examining participants
While performing the duties of this job, the employee is frequently required to walk, sit, and/or stand
The employee must occasionally lift and/or move up to 25 pounds.
Medical Records Clerk
Medical records clerk job in Pomona, CA
Rezolut Imaging is seeking a Medical Records Clerk to join our team!
Who is Rezolut?
Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology - to achieve better health outcomes.
We provide high-quality, cost-effective, fixed-site outpatient diagnostic imaging as well as mobile imaging and health services. In each of our regions, we are the best in radiology, offering all radiology services!
Job Summary
The Medical Records Clerk will be responsible for managing and organizing patient health records.
Our ideal teammate:
Is a self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally.
Will work under general guidance with some expectation of autonomy.
Has excellent verbal and written communication skills and strong attention to detail.
Has the ability to prioritize tasks and to delegate them when appropriate.
Acts with integrity, professionalism, and confidentiality.
Essential Functions of a Medical Records Clerk
Enter customer and account data from source documents within time limits, including being responsible for verifying necessary paperwork for examinations, preparing paperwork for radiologist, scheduling for patient appointments, and processing images for studies.
Compile, verify and accurately sort information to prepare source data for computer entry on all patient exams.
Review data for deficiencies or errors, correcting any incompatibilities, checking output, documenting across all programs for all changes to patient chart.
Follow up on any requests or discrepancies needed to patient chart.
Compiles medical records, both analog and digital images and patient reports, verify, and maintain all records.
Communicate with radiologist to follow through for patient care.
Learn any update processes to equipment and or programs new or old to better facilitate patient care.
Work in a partnering client's system to schedule, reschedule, or cancel appointment reminders to patients in their system.
Burn digital images to disc, as well as send via VPN for distribution.
Upload outside images and reports.
Operate multi-line phone for both inbound and outbound calls.
Manage and update daily workflow.
E ducation and Experience
High School degree or equivalent
Minimum of 1 year of prior medical coordination or similar experience preferred.
Must have general understanding of medical records and data entry.
Must have a basic understanding of radiology X-ray, ultrasound, mammography.
Must have strong computer knowledge (Microsoft office suites, Outlook email, PACS and google docs, reporting software).
HIPPA knowledge
What We Offer
Immediately accrue PTO as you work! (Full Time)
6 Observed Holidays
Medical, Dental, Vision, Life, and other voluntary insurances for full-time employees
401(k) Retirement plan
Employee Assistance Program
Rezolut University, a career pathways program to help further your career!
Position Type/Expected Hours of Work
Full Time
Auto-ApplyMedical Records Clerk
Medical records clerk job in Pomona, CA
Rezolut Imaging is seeking a Medical Records Clerk to join our team!
Who is Rezolut?
Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology - to achieve better health outcomes.
We provide high-quality, cost-effective, fixed-site outpatient diagnostic imaging as well as mobile imaging and health services. In each of our regions, we are the best in radiology, offering all radiology services!
Job Summary
The Medical Records Clerk will be responsible for managing and organizing patient health records.
Our ideal teammate:
Is a self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally.
Will work under general guidance with some expectation of autonomy.
Has excellent verbal and written communication skills and strong attention to detail.
Has the ability to prioritize tasks and to delegate them when appropriate.
Acts with integrity, professionalism, and confidentiality.
Essential Functions of a Medical Records Clerk
Enter customer and account data from source documents within time limits, including being responsible for verifying necessary paperwork for examinations, preparing paperwork for radiologist, scheduling for patient appointments, and processing images for studies.
Compile, verify and accurately sort information to prepare source data for computer entry on all patient exams.
Review data for deficiencies or errors, correcting any incompatibilities, checking output, documenting across all programs for all changes to patient chart.
Follow up on any requests or discrepancies needed to patient chart.
Compiles medical records, both analog and digital images and patient reports, verify, and maintain all records.
Communicate with radiologist to follow through for patient care.
Learn any update processes to equipment and or programs new or old to better facilitate patient care.
Work in a partnering client's system to schedule, reschedule, or cancel appointment reminders to patients in their system.
Burn digital images to disc, as well as send via VPN for distribution.
Upload outside images and reports.
Operate multi-line phone for both inbound and outbound calls.
Manage and update daily workflow.
E ducation and Experience
High School degree or equivalent
Minimum of 1 year of prior medical coordination or similar experience preferred.
Must have general understanding of medical records and data entry.
Must have a basic understanding of radiology X-ray, ultrasound, mammography.
Must have strong computer knowledge (Microsoft office suites, Outlook email, PACS and google docs, reporting software).
HIPPA knowledge
What We Offer
Immediately accrue PTO as you work! (Full Time)
6 Observed Holidays
Medical, Dental, Vision, Life, and other voluntary insurances for full-time employees
401(k) Retirement plan
Employee Assistance Program
Rezolut University, a career pathways program to help further your career!
Position Type/Expected Hours of Work
Full Time
Auto-ApplyHealth Information Lead
Medical records clerk job in San Dimas, CA
Job DescriptionDescription:
Brault is a practice management, billing and coding company exclusively serving acute care independent physician practices. Privately-held and family-owned business founded in 1990, the company is currently led by Dr. Andrea Brault, President and Chief Executive Officer. The company is staffed by nearly 250 professionals around the U.S. with headquarters in San Dimas, California. At a time of tremendous change and operational advancement, the company is ripe for unprecedented growth.
Under general supervision, the Health Information Exchange Lead is responsible for overseeing the collection, distribution, processing, and indexing of patient information received electronically and on paper across multiple document support functions. This includes oversight of Health Information Exchange (HIE) workflows, attorney balance requests via the ChartSwap portal, claims documentation handling and mailing, and incoming/lockbox mail indexing into Athena and other billing systems.
This position ensures timely, accurate, compliant processing of all data and documents while providing technical expertise, workflow monitoring, coaching, and support to team members. The Lead drives operational efficiency through performance management, quality assurance, and effective communication across departments.
Leadership & Workflow Oversight
Monitor productivity, attendance, and work quality, addressing performance or attendance concerns promptly.
Manage scheduling and staffing to meet operational needs and ensure workflow coverage.
Provide regular reporting on team performance, progress toward goals, and operational status.
Assist in recruiting, onboarding, and coaching staff; ensure team is fully cross-trained.
HIE & Data Flow Management
Monitor PAT (Patient Account Tracking) to ensure accurate data capture and a minimum 98% capture rate for month-end cycles.
Troubleshoot data flow issues affecting HDC, Census Log, Chart Access, document attachments, and other system integrations.
Escalate unresolved issues and provide data analysis and recommendations to IT and leadership.
Develop contingency plans for disruptions in data capture or communication.
ChartSwap / Attorney Request Billing Oversight
Validate attorney authorizations and ensure privacy compliance.
Oversee generation and upload of accurate itemized billing statements within established timeframes.
Track processing metrics, compliance risks, and request-related delays.
Claims Document Processing Oversight
Ensure accurate dropping of electronic claims to paper and mailing with required medical documentation
Oversee scanning, indexing, and routing of incoming claim-related mail to correct accounts
Maintain documentation logs for auditing and payer submission evidence.
Mail & Document Indexing Oversight
Ensure all incoming physical and lockbox mail is categorized correctly (EOBs, payments, legal correspondence, etc.).
Confirm accurate invoice-level indexing and repository uploads within Athena or other designated systems.
Maintain file naming standards and perform quality checks to ensure complete, accurate document association.
Compliance, Communication & Service
Maintain HIPAA compliance and ensure secure handling of confidential patient data at all times.
Maintain positive communication with internal departments, external requestors, and leadership.
Attend required meetings and represent the department on IT and month-end operational calls.
Demonstrate strong customer service, professionalism, and confidentiality in all interactions.
Requirements:
Knowledge, Skills, & Abilities
Strong knowledge of revenue cycle workflows, billing documentation, and health information processes
Excellent time management and organizational skills with strong attention to detail.
Ability to coach, develop, and motivate staff while balancing workflow priorities.
Advanced technical troubleshooting skills and proficiency in document/EMR systems.
Ability to work under pressure while managing multiple deadlines.
Strong written and verbal communication abilities and a commitment to quality client service.
Proficiency with Microsoft Office and familiarity with systems such as Athena, EPIC, and ChartSwap.
Education & Experience Requirements
High School graduate with some college
2-3 years' experience in data management, medical billing, or document operations
2 years Office experience, preferably working in a Healthcare related setting with some background as a team lead
Experience with EMR/EHR systems and document indexing software required
Knowledge of HIPAA and patient privacy requirements required.
Supervisory Responsibilities
Provides daily oversight of Data Management Specialists and Document Imaging staff.
Responsible for timekeeping approvals, work assignments, and performance monitoring.
Radiology Admitting Clerk
Medical records clerk job in Riverside, CA
The Outpatient Radiology Admitting Clerk accurately inputs patient demographics and insurance information. They build positive relationships with patients and staff, and perform clerical duties to support efficient radiology operations.
Responsibilities
Responsibilities include:
1. Understands various diagnostic procedures, preparations in order to schedule, process, retrieve patient examination information.
2. Confirms all scheduled appointments and makes necessary telephone calls requested by physician and Center Manager.
3. Responsible for prompt and accurate processing of paperwork/receiving requests, and registering patients into the computer system.
4. Ensures dictated and printed diagnostic reports are prepared and delivered in a timely manner.
Qualifications
High School diploma preferred.
One (1) year computer experience preferred.
One (1) year general clerical experience in Radiology preferred.
Insurance verification experience preferred.
Current Basic Life Support certificate.
1 year previous Admitting experience preferred. Knowledge of medical terminology, ability to type with accuracy
Auto-ApplyMedical records coordinator
Medical records clerk job in Yucaipa, CA
Job Description
Yucaipa Hills Post Acute is hiring a full-time medical records coordinator for its 82-bed skilled nursing facility. We're looking for a motivated and knowledgeable person who can ensure our medical records are fully compliant while supporting our staff, residents, and clinical consultants on a daily basis. We're looking for someone that enjoys working in long-term care and is excited to make a difference in the lives of the residents we care for.
What You Will Do in This Role
We use electronic medical records and charting, requiring intermediate to advanced computer skills (Point Click Care, Microsoft Excel, and Outlook). Our medical records coordinator ensures medical records are properly completed, assembled, coded, signed, and indexed, etc. Inputs resident information into the computer and retrieves resident information as appropriate or as instructed. Audits and reports daily by reviewing electronic health records documentation for accuracy and completion. Maintains medical health records in a manner that is consistent with administrative, legal and regulatory requirements and best practices. Completes medical record and documentation competencies as directed. Participates in daily and weekly clinical meetings. Often asked to work beyond normal working hours and on weekends and holidays and on other shifts/positions as necessary.
Qualifications
Medical Records experience. Organized and detail oriented. Reliable and punctual. Flexibility and ability to work with other personnel. Understanding of medical terminology. Intermediate to advanced computer skills.
Benefits
Medical insurance. Dental insurance. Vision insurance.
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Health Information Specialist I
Medical records clerk job in Upland, CA
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Position Highlights
- Onsite position in Upland, CA
- Full-time, Mo-Fri 8:00 am-4:30pm
- Front desk processing medical records requests
- Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance
- Tremendous growth opportunities both locally and nationwide
What We're Looking For
- Strong customer service and clerical skills
- Proficient in Microsoft Office, including Word and Excel
- Comfortable working in a high-volume production environment
- Medical office experience preferred
- Willingness to learn and grow within Datavant
**You will:**
+ Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
+ Maintain confidentiality and security with all privileged information.
+ Maintain working knowledge of Company and facility software.
+ Adhere to the Company's and Customer facilities Code of Conduct and policies.
+ Inform manager of work, site difficulties, and/or fluctuating volumes.
+ Assist with additional work duties or responsibilities as evident or required.
+ Consistent application of medical privacy regulations to guard against unauthorized disclosure.
+ Responsible for managing patient health records.
+ Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
+ Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
+ Ensures medical records are assembled in standard order and are accurate and complete.
+ Creates digital images of paperwork to be stored in the electronic medical record.
+ Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
+ Answering of inbound/outbound calls.
+ May assist with patient walk-ins.
+ May assist with administrative duties such as handling faxes, opening mail, and data entry.
+ Must meet productivity expectations as outlined at specific site.
+ May schedules pick-ups.
+ Other duties as assigned.
**What you will bring to the table:**
+ High School Diploma or GED.
+ Ability to commute between locations as needed.
+ Able to work overtime during peak seasons when required.
+ Basic computer proficiency.
+ Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
+ Professional verbal and written communication skills in the English language.
+ Detail and quality oriented as it relates to accurate and compliant information for medical records.
+ Strong data entry skills.
+ Must be able to work with minimum supervision responding to changing priorities and role needs.
+ Ability to organize and manage multiple tasks.
+ Able to respond to requests in a fast-paced environment.
**Bonus points if:**
+ Experience in a healthcare environment.
+ Previous production/metric-based work experience.
+ In-person customer service experience.
+ Ability to build relationships with on-site clients and customers.
+ Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$24-$24 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
Substitute Admissions and Records Coordinator
Medical records clerk job in San Bernardino, CA
This posting is to create a pool of qualified applicants for the current and/or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available.
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.
SUMMARY DESCRIPTION
Coordinates and directs the daily activities of all admissions, registration, and records functions; participates in ensuring program compliance with pertinent federal, state, local, and District priorities, objectives, guidelines, and regulations.
DISTINGUISHING CHARACTERISTICS
The Admissions and Records Coordinator is distinguished from the Admissions and Records Specialist in that they assume responsibility for lead duties such as planning and program review development. Incumbents within this classification may also assist with the work of lower level admissions and records support staff.
SUPERVISION RECEIVED AND EXERCISED
Receives limited direction from appropriate supervisor; refers only unusual decisions to supervisor. May provide technical and functional direction to assigned student workers. Coordinates, oversees, and provides support for the assignments of assigned staff.
REPRESENTATIVE DUTIES
The following duties are typical for this classification.
* Plans, oversees, and participates in the student admissions and registration processes in accordance with regulations and policies.
* Assists in the design and operation of automated admissions, registration, and records systems; evaluates installed systems and makes recommendations.
* Provides information and assists students throughout the admissions and registration processes; oversees the maintenance of the records systems; provides enrollment verifications as needed.
* Prepares and distributes correspondence, admissions and records forms, requests for information and other documents; ensures required information and verifications are organized and maintained according to established Admissions and Records policies and procedures.
* Verifies student enrollments as required for state and/or district reports, scholarships, financial aid, and benefit of insurance programs in accordance with regulations and established policy; provides transcript service to current and former students.
* Ensures that the confidentiality of student records and information is maintained; ensures the security of permanent student and instructor class records.
* May assist in certifying students for degrees, honors, certificates, and other awards or eligibility; may assist in the evaluation of general breadth and/or graduation requirements.
* Compiles information and data for the preparation of a variety of reports and correspondence as requested by higher-level administrative staff; participates in the development and administration of program goals, objectives, and procedures.
* Calculates tuition and other fees according to established guidelines; receives payments and posts to computer system; maintains related records.
* Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of college admissions and records operations.
* Maintains current knowledge of laws, policies and procedures related to admissions and records; participates in the development and implementation of program goals, objectives, policies, procedures, and priorities; develops strategies for the achievement of these goals.
* Performs other duties related to the primary job duties.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
CORE COMPETENCIES:
Analyzing and Interpreting Data
* Apply sorting, coding and categorizing rules
* Analyze data
* Read reports
* Draw meaning and conclusions from quantitative and/or qualitative data
Customer Focus
* Attending to the needs and expectations of customer
* Seeks information about the immediate and longer term needs of the customer
* Anticipates what the customer may want or expect in a product or service
* Works across organizational boundaries to meet customer needs
Reading Comprehension
* Understanding and using written information
* Knows the meaning of printed words; comprehend the literal meaning of text
* Make interpretations, applications, deductions, inferences, extrapolations from written information
Professional and Technical Expertise
* Applying technical subject matter to the job
* Knows the rudimentary concepts of performing the essential technical operations
Critical Thinking
* Analytically and logically evaluates information to resolve problems
* Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it
* May detect ambiguous, incomplete, or conflicting information or instructions
Attention to Detail
* Focusing on the details of work content
* Shows care and thoroughness in adhering to process and procedures that assure quality
* Applies knowledge and skill in recognizing and evaluating details of work
* Applies skilled final touches on products
Using Technology
* Working with electronic hardware and software applications
* Using basic features and functions of software and hardware
* Experiments and finds novel uses for standard features and functions
* Adds, improves, modifies, or develops features and functionality
Team Work/Involving Others
* Collaborating with others to achieve shared goals
* Engages others for suggestions and ideas
Writing
* Communicating effectively in writing
* Using correct writing mechanics including spelling, vocabulary, grammar, syntax, punctuation, capitalization, sentence structure
* Logically orders and structures ideas and progression of thought
Adaptability
* Responding positively to change and modifying behavior as the situation requires
* Accept and adjust to changes and the unfamiliar
Innovation
* Imagining and devising new and better ways of doing things
* Fix what is broken; find solutions and fixes with resources at hand
* Finds new approaches to performing familiar tasks
* Create and invent new ideas; envision the unexpected, unexplored, untried
Listening
* Comprehend and verbal instructions and orally presented information
* Recalls or retrieves key points in a conversation
* Listen actively by rephrasing others' input cogently and accurately
Legal and Regulatory Navigation
* Understanding, interpreting, and ensuring compliance with laws and regulations
* Locates, understands, or provides factual regulator information
* Works within the bounds and limits of what is permissible
Professional Integrity and Ethics
* Follows a clear-cut set of rules
* Understands practical necessity of rules and ethical guidelines
* Shows consistency in behavior and judgement over a long term and varied situations
Valuing Diversity
* Shows acceptance of individual differences
* Welcomes input and inclusion of others who may be different from oneself
* Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination
Lead, Advanced or Senior Level Positions
Education/Training: An Associate's degree in business administration, office management, or a related field.
Experience: Five (5) years of increasingly responsible work experience in an admissions, registration, or records area.
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office setting with extensive public contact.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 25 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing: Hear in the normal audio range with or without correction.
The person selected for hire will be required to complete the following pre-employment requirements:
* Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
* Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
* Tuberculosis (TB) risk assessment
* Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).
Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's Administrative Procedures and Board Policies.
Medical Billing Clerk
Medical records clerk job in Pomona, CA
Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.
Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.
P osition Summary
Under direct supervision of the Revenue Cycle Manager, Billing Clerk is responsible for accurate Billing of all outpatient services, procedures, diagnoses and conditions, working from the appropriate documentation in the Electronic Medical Record. Responsible for reviewing that process claims correspond to appropriate classification systems including ICD-10-CM, CPT, Healthcare Common Procedure Coding System (HCPCS) as well as other specialty systems as required by diagnostic category. All work is carried out in accordance with the rules, regulations and coding conventions of the ICD-10, Centers for Medicare and Medicaid (Medi-Cal) Services (CMS), Office of Statewide Health Planning and Development (OSHPD), Governmental Contractual requirements, Third Party Insurance and EVCHC coding guidelines. Billing Clerk will be responsible for payment posting, assigned collections, and face to face customer services. Manage assigned Work Edit Que's, as well as, run hard copy paper claim as necessary.
Major Position Responsibilities and Functions
Review patient chart documentation to assure correct coding and accurate billing. Process/ Enter accurate data into NexGen in a timely manner.
Submit claims, Edits errors, and trouble shoots paper and/or electronically per carrier requirements in a timely manner. Clears errors per carrier receipt and re-submit. Trouble shoot correct and re-submit any claims returned by mail/electronically.
Assist patients by answering questions regarding individual statements.
On a daily basis, research claims unpaid status. Trouble-shoot and corrects to reduce AR balances.
On a daily basis work the various Work Que's (Charge Review, Claim Edit, Follow Up)
Post payments to system associated with patients and insurance carrier's remittance.
Prepares and Process refund to patients and insurance carriers.
Serve as a role model and mentor to staff, developing a positive team atmosphere within the department.
Meet or exceed customer needs in a caring, effective and efficient manner.
Maintain levels of quality that meet or exceed customer expectations through process improvement and a team-oriented approach.
Other duties or projects as assigned.
Position Requirements and Qualifications
HS Diploma or GED. Completion of classes in medical terminology, anatomy and physiology, ICD-10 and Current Procedural Terminology (CPT) coding conventions, and disease process from an accredited program.
At least two (2) year billing experience in private or health care organization (preferred but not required); Experience with physician or ambulatory setting coding preferred. MediCal knowledge a plus.
Strong computer skills and working knowledge of Microsoft Word and Excel software.
Able to use health related Practice Management System.
Ability and willingness to demonstrate and maintain competency as required for job title.
Good organizational and communication skills.
Bilingual (English and Spanish) highly preferred.
Ability to multi-task and to consistently meet deadlines.
Must be detail oriented and accurate.
East Valley offers defined contribution retirement plan and you will also enjoy work-life balance with paid time off and paid holidays throughout the year.
Please apply to this position with your current resume.
Principals only. Recruiters, please do not contact this job posting.
EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
Auto-ApplyMedical Office Administrator/Receptionist
Medical records clerk job in Riverside, CA
At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.
The Role: We are seeking a Medical Office Administrator/Receptionist to join our clinical research site in Riverside. This pivotal role will involve managing the front desk operations and supporting the administrative tasks for the site. The ideal candidate will demonstrate strong organizational and management skills, high proficiency in technology/computer applications, and a commitment to providing excellent customer service.
Position Type: Full Time
Pay Range: $20-$23/hr, based on experience
Location: Riverside, CA (no remote opportunities)
Work Schedule: Mondays through Fridays, 7:00 AM to 3:30 PM
Why Join Us?
Friendly and Collaborative Culture: Be part of a dynamic team that values collaboration and growth.
Professional Growth: Opportunities for advancement in a rapidly growing organization.
Comprehensive Benefits: Enjoy a range of medical and dental plans, vision coverage, 401(k) with company match, paid holidays, paid time off, and more.
Responsibilities:
Greet and assist patients in a friendly and professional manner.
Manage phone calls and schedule appointments efficiently.
Ensure the reception area is clean, organized, and welcoming.
Collect patient information and maintain accurate records.
Collaborate with clinical staff to support operational needs.
Handle various administrative tasks as assigned.
Manage office supplies and equipment to ensure operational compliance.
Assist with facility-related expenses to ensure budget adherence.
Requirements:
High school diploma or equivalent; certification in medical office administration is a plus.
Prior experience scheduling customer/patient appointments and handling customer/patient phone calls required.
Prior experience within a healthcare environment is required.
Bilingual in english and spanish required.
Strong computer skills with the ability to learn new software systems quickly.
Excellent communication (verbal and written) and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks simultaneously.
Commitment to delivering exceptional customer service.
Reliable and trustworthy.
California Pay Range
$20 - $23 USD
Auto-ApplyMedical Office Coordinator
Medical records clerk job in Redlands, CA
Pay: $19.00 - $21.00 per hour (DOE) Schedule: Monday - Friday, 8:00 AM - 5:00 PM
About the Role: We are seeking a highly organized and detail-oriented Medical Office Coordinator to support our busy medical office. This is a fast-paced role where you'll work closely with doctors and the clinical team to ensure smooth scheduling, accurate chart preparation, and seamless communication between departments.
Key Responsibilities:
Coordinate physician schedules and manage appointment calendars.
Prepare and update patient charts to ensure accuracy before appointments.
Handle outbound calls and coordinate follow-ups with patients and providers.
Assist with inventory and maintain necessary supplies for daily operations.
Support clinical staff with administrative and scheduling tasks.
Qualifications:
Experience working in a medical office environment (scheduling, chart preparation, outbound calls).
Strong organizational and multitasking skills.
Excellent communication abilities - both verbal and written.
Ability to work efficiently in a fast-paced setting.
Bilingual (English/Spanish) is a plus but not required.
Why Apply:
Opportunity to work closely with physicians and clinical staff.
Gain valuable experience in medical administration and coordination.
Work in a supportive environment with opportunities for growth.
How to Apply:
Submit your resume for immediate consideration.
KPG123
Medical Receptionist
Medical records clerk job in San Bernardino, CA
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
Patient Service Representative
,
you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Greet and register patients in a friendly and service-oriented manner.
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
Collect and log all co-pays and fees
Answer/transfer incoming phone calls.
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
Coordinate with the back-office staff for timely and effective care of patients
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
You Are:
Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
To Ensure Success In This Role, You Must Have:
High School Diploma or GED
Intermediate to advanced computer skills
Strong multitasking and communication skills
Experience providing exceptional customer service
Medical terminology knowledge and recent medical/radiology office experience is preferred.
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
Coder 2-HIM
Medical records clerk job in San Bernardino, CA
Job Summary: The Coder 2-HIM performs International Classification of Diseases (ICD) and Current Procedural Terminology (CPT) coding and abstracts data from the legal medical record for facilities, licensed under LLUMC and contracted other LLUH facilities. Assigns diagnosis and procedure codes in compliance with the American Hospital Association Official Coding Guidelines. Ensures the quality and accuracy of coding and abstracted information in compliance with federal and state regulations, government and contract payers, and grant funding. Quality of data collected impacts the facility in multiple ways, including finance, legal, research, teaching, quality assurance, etc. The Coder 2-HIM must be able to perform Inpatient and/or Outpatient Surgery coding. Works with students and coding interns as requested. Performs other duties as needed.
Education and Experience: Completion of Coding Certificate program or Associate's Degree in Health Information Management required. Minimum three years of coding experience required, preferably in Inpatient coding and/or Outpatient Surgery coding. Experience may be considered in lieu of formal education.
Knowledge and Skills: Knowledge of Medical Terminology preferred. Knowledge of the standards of Coding as set forth by the American Health Information Management Association. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position; Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: Certified Coding Specialist (CCS), Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) credentials through AHIMA required.
Auto-ApplyMedical Office Administration
Medical records clerk job in West Covina, CA
Job Description United Medical Imaging We are large Imaging group, with 30 locations across Southern California, proud leading providers of quality healthcare to the community. Our centers are equipped to treat diagnostics, traumatic, and life-threatening injuries, with caring and innovative team of healthcare professionals dedicated to enthusiastically improving the health and quality of life of the people we serve.
We are looking for experienced Front Desk Administrators & Patient Schedulers who will take care of answering the phone, calling and scheduling patients, verifying insurance and eligibility, etc.
This is full time non-exempt position: Monday -- Friday, Saturdays on rotation (Overtime)
Multiple Locations available in Los Angeles County: Bellflower / Century City / Commerce / East Los Angeles / Downtown LA / Gardena / Glendale / Inglewood / Lynwood / Mid- Wilshire / Northridge / South Long Beach / Torrance / West Covina
The ideal candidate is a positive, pleasant, and personable team worker who can also work under pressure. The candidate should be skilled in working at the back office as well if the need arises.
Responsibilities include, but are not limited to:
• Meeting/greeting patients
• Checking in patients
• Processing paper work
• Entering new patients into our computer system
• Creating new patient files
• Filing documents in patients' medical records
• Answering phones, and other clerical duties as assigned
Minimum Qualifications
• Administrative experience in an office setting; previous release of information/ filing and scanning medical records, or other related experience in a healthcare environment is preferred.
• Effective verbal and written communication skills.
• Ability to read and comprehend simple, healthcare terminology.
• Proven customer service experience and/or training.
• Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel.
• Ability to understand and become knowledgeable of release of information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
• Knowledge of handling medical records and of basics of scanning and uploading files, downloading and executing is a Plus
• Strong knowledge of health insurance plans as well as benefits verification /authorization
• Proficiency in: Microsoft Word, Excel, Outlook, Access, PowerPoint.
• Internet Savvy: excellence in opening files on the web
Education/Training/Experience:
High School Diploma (Required)
Experience working in Radiology (Preferred).
Customer Service Experience- 1 Year (Preferred)
Minimum 1 year Scheduling, Medical Records or Front Office experience required or externship in medical field
Bilingual candidates Preferred
Medical Secretary
Medical records clerk job in Ontario, CA
- Interview patients to obtain case histories - Schedule and confirm appointments - Maintain filing system - Arrange travel, related itineraries and make reservations - Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
- Initiate and maintain confidential medical files and records
- Prepare draft agendas for meetings and take, transcribe and distribute minutes
- Supervise and train other staff in procedures and in use of current software
- Perform data entry
- Provide customer service
JOB REQUIREMENTS
Languages:
- English
Education:
- College/CEGEP diploma in Health and Medical Administrative Services or equivalent experience
- Medical office management/administration
Experience:
- 3 years to less than 5 years
Security and Safety:
- Criminal record check
Transportation/travel information:
- Valid driver's licence
- Access to a vehicle
JOB CRITERIA:
- Type of Job: Virtual
- Start Date: As soon as possible
- Position Type: Full-Time Permanent
- Position Vacancies: 10
Medical Receptionist
Medical records clerk job in Rancho Cucamonga, CA
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
Patient Service Representative
,
you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Greet and register patients in a friendly and service-oriented manner.
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
Collect and log all co-pays and fees
Answer/transfer incoming phone calls.
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
Coordinate with the back-office staff for timely and effective care of patients
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
You Are:
Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
To Ensure Success In This Role, You Must Have:
High School Diploma or GED
Intermediate to advanced computer skills
Strong multitasking and communication skills
Experience providing exceptional customer service
Medical terminology knowledge and recent medical/radiology office experience is preferred.
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
Patient Services Representative (PSR), Behavioral Health
Medical records clerk job in San Bernardino, CA
Who We Are:
SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.
Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified
Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/STAR/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20
What We Are Looking For
The Patient Service Representative (PSR), Behavioral Health perform as the frontline gatekeepers - as they gather critical patient information at the start of the patient visit and set the stage for the remainder of the encounter. Works under the supervision of the area supervisor to manage patient check-in and check-out duties, greets patients, answers phones, verification of patient demographic information, determine the correct insurance attach to visit, collects appropriate documentations, collects copays, post all patients charges and cashiering processes within policy, appointment scheduling and assigned clerical responsibilities. The job requires exceptional communication, customer service, organizational, interpersonal skills and ability to work with minimal supervision. All activities must be conducted in a confidential, professional, and personable manner. Performs other duties as needed.
Schedule: 4 days per week, 10hours per day | Location: San Bernardino, CA
ESSENTIAL FUNCTIONS AND DELIVERABLES
Supports and implements the organizations vision, mission and values. Maintains a high-level of customer service with patients and their family members, staff, and providers.
Cultivates and encourages a culture centered on compassionate service, customer service and strong accountability.
Establishes priorities and strategies for completing daily tasks, ensuring all responsibilities are promptly fulfilled in timely manner.
Performs all job functions in a professional, courteous, and timely manner. This includes all electronic communication platforms.
Performs timely and accurate patient registration and patient flow tracking in accordance to our health center procedures. Determines and verifies patient program/insurance eligibility requirements. Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on electronic health record.
Collects payments and co-pays from patients; obtains authorizations for credit card transactions. Applies payments and adjustments to patient accounts in the computer system accurately and reconciles daily reports. Adheres to payment collection policies and procedures.
Ensures patient completes required forms, obtains necessary signatures, and accurately enters patient information for registration.
Provide information for all inquiries both in person and by telephone regarding clinic fees and payment programs for uninsured patients. Determine appropriate program or payer source for each patient checking in based on complex criteria including medical services needed, family size and income. Interview patients for sliding fee scales. Providing applications and screening patients as needed. Determine amount of discount and utilizing federal poverty guidelines.
Demonstrates the ability to identify the patients account via date of birth or name search; creates accounts for new patient appointments; and verifies and updates demographic information. Knows and follows eligibility requirements and verification processes for coverage programs. Enters confidential personal health information and financial information into EMR accurately. Complies with federal and local laws in ensuring patient privacy. Schedules, confirms and cancels appointments; coordinates walk-in patients; follows up with clinic leadership to enhance use of appointments. Utilizes the appointment template to meet or exceed productivity standards.
Schedule appointment requests, reschedule cancellations for assigned and nonassigned departments.
Collect payments, count all cash and credit card payments collected at the end of each business day. Understand how to balance and add all collected totals before closing cash drawer. Understand how to print closing report, correctly fill out cash envelope and turn into supervisor by end of each business day.
Handles sensitive or confidential information with discretion and sound judgment, knowing when to make decisions independently and when to seek input from others. Understand HIPAA expectations, computer privacy and personal health information documents and follow SACH policies.
Understand what a FQHC is and the expectation we have as a clinic to obtain Uniform Data System (UDS) information as well as federally poverty level (FPL).
Must be willing and able to work at all locations as needed to meet patient care needs. Have flexible work hours according to clinic needs.
Complies with organizational policies and procedures.
Conducts outreach activities to assist in increasing access services for Behavioral Health and MAT services needed for our patient population.
Other related duties and responsibilities as assigned.
QUALIFICATIONS:
Education: High school diploma or equivalent required.
Licensure/Certification: As a requirement of this position, you must receive EPIC certification for the module you have been hired into.
Experience: Six months of customer service, general office, healthcare related, or vocational training experience required. Medical terminology preferred. Working knowledge of insurance verification/eligibility insurance programs (ex: Medi-cal, MediCare and sliding fee programs) preferred. Experience with electronic health records, familiarity with EPIC preferred.
Essential Technical/Motor Skills: Must be proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Must be able to use widely support internet browsers. Must have the ability to use variations of electronic health records and other various databases. Telephone skills and computer competency required.
Interpersonal Skills: Bilingual-English/Spanish preferred. Must have excellent communications skills both orally and in writing. Must possess the ability to communicate with and relate to a diverse group of people including patients, community, and other staff. Must have strong conflict and problem resolutions skills. Must demonstrate the ability to supervise professional and para-profession staff while handling multiple tasks.
Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.
EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Full Benefits Package
Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more!
Learn More About the Work We Do:
SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.
SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect
Medical records coordinator
Medical records clerk job in Yucaipa, CA
Yucaipa Hills Post Acute is hiring a full-time medical records coordinator for its 82-bed skilled nursing facility. We're looking for a motivated and knowledgeable person who can ensure our medical records are fully compliant while supporting our staff, residents, and clinical consultants on a daily basis. We're looking for someone that enjoys working in long-term care and is excited to make a difference in the lives of the residents we care for.
What You Will Do in This Role
We use electronic medical records and charting, requiring intermediate to advanced computer skills (Point Click Care, Microsoft Excel, and Outlook). Our medical records coordinator ensures medical records are properly completed, assembled, coded, signed, and indexed, etc. Inputs resident information into the computer and retrieves resident information as appropriate or as instructed. Audits and reports daily by reviewing electronic health records documentation for accuracy and completion. Maintains medical health records in a manner that is consistent with administrative, legal and regulatory requirements and best practices. Completes medical record and documentation competencies as directed. Participates in daily and weekly clinical meetings. Often asked to work beyond normal working hours and on weekends and holidays and on other shifts/positions as necessary.
Qualifications
Medical Records experience. Organized and detail oriented. Reliable and punctual. Flexibility and ability to work with other personnel. Understanding of medical terminology. Intermediate to advanced computer skills.
Benefits
Medical insurance. Dental insurance. Vision insurance.
PM21
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