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Member service representative jobs in Albany, NY - 670 jobs

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  • Customer Service Representative

    Jamaica Bearings Group (JBG

    Member service representative job in Nassau, NY

    Title: Customer Service Representative Department: Government About Us For more than 100 years, Jamaica Bearings Group (JBG) has built a reputation as a trusted partner in the aerospace, defense, industrial, and rail markets. As a family-owned business, we pride ourselves on combining tradition with innovation, delivering high-quality solutions while building long-standing relationships with our customers, suppliers, and employees. Position Summary Join our dynamic team in a full-time, in-office role where your expertise will make a real impact! As a key customer-facing professional, you will prepare and submit quotations to government and third-party clients, guiding negotiations with confidence. You'll collaborate daily with customers, suppliers, and internal team members to ensure pricing is accurate and proposals are compliant-bringing precision, professionalism, and teamwork to every interaction. This role thrives on in-person collaboration, and being in our New Hyde Park office 5 days a week is essential to building strong relationships and driving results. Key Responsibilities Address customers' requirements from phone, fax, mail, or EDI communications Prepare & submit quotations to customers Prepare cost and pricing data, Negotiate price Review and negotiate Contract terms and conditions Review & process customers' orders ensuring accuracy for data entry Expedite critical orders Source stock for critical requirements Review & action customer open orders Interchange parts Obtain certifications or test reports when necessary Initiate customer return process Assist accounting with customer payment issues when required Advise customers of order progress, deliveries, discrepancies, quality Completes all other assignments that may be required by the company Qualifications & Experience Legal resident of USA 2-year college or technical school degree, 4 year preferred (or equivalent experience) Proficient in English, other languages a plus Expert in Microsoft Office applications-Outlook, Excel, One Note, and Word High school math or better Excellent vision, corrected and or uncorrected Preferred AS400 proficient-Bosanova (preferred) Core Competencies Communication-written, oral, phone, computer, internet Computer literate Ability to use normal and standard office equipment-fax, copier, phone Basic understanding of economics and business operations E-Mail etiquette Ability to read and understand multivariable charts and technical drawings Understand product application Analytical and acute problem-solving capabilities Ability to work in a team environment as well as independently Excellent sense of customer service Respect and empathy for other people Ability to listen and reason Ability to focus on tasks and be effective in pressure situations Goal oriented Negotiation Organized and detail oriented What We Offer Comprehensive medical, including a company sponsored option for the employee and dependents, dental, and vision plans Life insurance with the option to buy additional insurance for the employee, spouse, and children 401K retirement plan with a company match and a company funded pension plan Paid time off Paid company holidays Tuition reimbursement Commitment to Diversity, Equity & Inclusion At Jamaica Bearings Group, we are committed to building a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds, experiences, and perspectives, and we are dedicated to ensuring that every team member can thrive. If you require accommodation during the application or interview process, please let us know. How to Apply To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role via **************************.
    $31k-40k yearly est. 4d ago
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  • Customer Service Representative

    Enlightened, Inc. 4.1company rating

    Member service representative job in Albany, NY

    Company Description: Enlightened, Inc. is an award-winning Information Technology (IT) Consulting firm that helps clients solve complex business problems by leveraging technology. Committed to industry leadership, we prioritize professionalism and always put our clients' interests first. Our goal is to ensure that our solutions and services have a measurable impact on our clients' investments. Job Summary: As a Call Center Representative at Enlightened, Inc., you will be the first point of contact for customers seeking assistance over the phone. You will handle inbound promptly and professionally, addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction. This role requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment. Monday - Friday 8:30am - 4:30pm (during 3-week training program) Monday - Friday 8:00am - 7:00pm (8 hours shift -full-time work schedule) Occasional overtime may be required, including working the Saturday before any Monday that is observed as a holiday (e.g., Memorial Day and Labor Day). Bilingual candidates and recent college grads are strongly encouraged to apply... This is a great opportunity for individuals who thrive in a fast-paced environment and enjoy helping others. If you are enthusiastic about providing exceptional customer service and have the skills required for this position, you are ready to become Enlightened! Duties: Follow call center scripts and guidelines to ensure consistent service delivery Meet or exceed individual performance goals and targets Resolve customer complaints or concerns with patience and empathy Utilize phone etiquette to ensure positive customer interactions Analyze customer needs and recommend appropriate solutions Perform data entry tasks accurately and efficiently Communicate effectively with customers to ensure clarity and understanding Skills: Excellent customer service skills Proficiency in English Strong phone etiquette and communication abilities Experience with outbound calling and upselling techniques Ability to analyze customer requirements and provide suitable solutions Service-oriented mindset with a focus on achieving targets Proficient in data entry with high accuracy Why Enlightened? Join our team at Enlightened, Inc. as a Call Center Representative and play a crucial role in delivering exceptional service to our valued customers. If you are passionate about customer satisfaction and possess the required skills, we welcome you to apply for this exciting opportunity. Equal Opportunity Employer: As an equal opportunity employer, we value diversity and inclusion in the workplace. Join us at Enlightened where your skills and passion for recruitment can make a real difference.
    $30k-37k yearly est. Auto-Apply 60d+ ago
  • Immigration Services Officer

    Department of Homeland Security 4.5company rating

    Member service representative job in Albany, NY

    Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the
    $87k-125k yearly est. 4d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Member service representative job in Albany, NY

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 10d ago
  • Customer Service Representative

    Opus Global 4.6company rating

    Member service representative job in Cohoes, NY

    Serves as the point of contact for customers, handles inquiries, comments, and service requests. Responsible for providing information about products, services, and resolving issues. Ensure customer satisfaction by delivering timely and effective support. Job Duties * Make outbound calls, answer phones, check voicemail, forward calls as needed, and take messages * Direct guests, route calls as needed * Upload data and provide tracking information on documents and logs * Assist customers with questions/information requested * Work closely with all Opus Inspection departments to improve the level of service to the customer. * Performs customer service-oriented duties as assigned Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus' technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring. * Strong communication, problem solving, and organization skills * Excellent organizational and multi-tasking abilities * Problem solving skills with focus on customer satisfaction * Minimum typing speed of 45 wpm * High School/GED equivalent * Ability to lift up to 25lbs * Proven experience in customer service or related roles
    $30k-37k yearly est. 55d ago
  • Member Service Associate - Capital Central Region #2

    State Employees Federal Credit Union 3.3company rating

    Member service representative job in Albany, NY

    If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. This role will be assigned to our Capital Central Region #2 and you will support the following branches Altamont, Guilderland, Headquarters, Central Avenue and Wolf Rd Branch locations. WHAT YOU'LL DO * Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. * Accurately process financial service transactions while maintaining a cash drawer. * Act as a first line of defense in detecting and reporting fraud or irregular activities. * Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship. * Respond to general member inquiries related to general information, products/services, lending, etc. * Problem-solve and resolve member issues in a timely manner. * Promote awareness and education of self-service resources, including all digital channel offerings. * Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals. * Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities. * Achievement of goals and objectives provided by management. * Ensure compliance with all applicable policies, procedures, and regulatory guidelines. LET'S TALK IF YOU * Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience. * Have excellent interpersonal skills. * Are flexible to work out of any location at any time, as business needs dictate. * Have the ability to lift at least 10 pounds and stand for long periods of time. TO THRIVE AT BROADVIEW YOU NEED * Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint. * To be able to operate in a rapidly changing dynamic environment. * Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills. Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
    $20-21 hourly Auto-Apply 45d ago
  • Pre-Service Specialist

    Saratoga Hospital 4.5company rating

    Member service representative job in Saratoga Springs, NY

    # Pre-Service Specialist Salary Range: $18.00-$27.45/hr based on experience and qualifications About Saratoga Hospital At Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We#re looking for a dedicated Pre-Service Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the Pre-Service Specialist I (PSS) is responsible for answering scheduling phone calls and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. The PSS pre-registers patients, verifies insurance eligibility, informs patient of financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and providers of Saratoga Hospital. What You#ll Do Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD. Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. Pre-registers patients and verifies insurance eligibility. Informs patient of financial responsibility and collects pre-service. Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs. #Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards. Meets established job performance standards for position.## Cross-trained in Operator Responsibilities, provides support as needed including: Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages. Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks. # What You Bring Associates degree preferred or comparable experience Experience working in a medical office or hospital patient access or customer service setting Medical terminology understanding Experience using a #windows based personal computer# with proficient keyboard entry using a mouse as well as multiple computer programs Certifications / Licensure CHAA (Certified Healthcare Access Associate) Certification Preferred # Why Saratoga Hospital A caring, community-focused culture rooted in teamwork and trust Supportive leadership that invests in your development and well-being Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. Opportunities to grow within the Albany Med Health System Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions # Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career. Pre-Service Specialist Salary Range: $18.00-$27.45/hr based on experience and qualifications About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We're looking for a dedicated Pre-Service Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the Pre-Service Specialist I (PSS) is responsible for answering scheduling phone calls and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. The PSS pre-registers patients, verifies insurance eligibility, informs patient of financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and providers of Saratoga Hospital. What You'll Do * Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD. Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. * Pre-registers patients and verifies insurance eligibility. * Informs patient of financial responsibility and collects pre-service. * Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs. * Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards. * Meets established job performance standards for position. * Cross-trained in Operator Responsibilities, provides support as needed including: * Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages. * Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks. What You Bring * Associates degree preferred or comparable experience * Experience working in a medical office or hospital patient access or customer service setting * Medical terminology understanding * Experience using a 'windows based personal computer' with proficient keyboard entry using a mouse as well as multiple computer programs Certifications / Licensure * CHAA (Certified Healthcare Access Associate) Certification Preferred Why Saratoga Hospital * A caring, community-focused culture rooted in teamwork and trust * Supportive leadership that invests in your development and well-being * Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. * Opportunities to grow within the Albany Med Health System * Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.
    $18-27.5 hourly 60d+ ago
  • Customer Engagement Representative

    Trenchless Today LLC

    Member service representative job in Clifton Park, NY

    Job Description Who We Are Trenchless Today is a growing pipe rehabilitation company specializing in innovative infrastructure repair. We believe growth is about more than numbers-it's about creating opportunities, developing our people, and continuously improving how we serve our customers. Over the past several years, we've expanded our reach, refined our processes, and welcomed top talent, all while staying true to our core values. As we continue to grow, we're looking for motivated, customer-focused professionals who want to build a career-not just take a job-and play an active role in shaping our future. About the Role As a Customer Engagement Representative, you are the voice of Trenchless Today and the first point of contact for our customers. This role goes beyond traditional customer service-you'll build trust, educate customers about our services, and convert inbound inquiries into scheduled service appointments. This position is ideal for someone who thrives on phone-based interaction, takes pride in providing an exceptional customer experience, and understands how strong communication directly impacts business success. You'll Thrive Here If You: Take ownership and initiative-you identify issues and help solve them Enjoy helping people and building rapport over the phone Are reliable, ethical, and accountable in your work Stay organized, manage time well, and adapt quickly Are customer-focused and motivated by turning inquiries into scheduled service Work well in a fast-paced, team-oriented environment This Role May Not Be the Right Fit If: You prefer quiet, isolated work with minimal interaction You are uncomfortable using multiple digital tools and systems You prefer rigid tasks with little flexibility or accountability What You'll Do: Handle a high volume of inbound and outbound calls with professionalism and empathy Engage customers by identifying their needs and explaining appropriate service options Schedule service appointments accurately and efficiently Build strong, trust-based relationships through clear and confident communication Document customer interactions thoroughly using internal systems Meet or exceed performance metrics, including appointment conversion and call handling goals Collaborate with team members to improve customer experience and operational efficiency Adapt to changing priorities and customer needs throughout the day What Success Looks Like in This Role: Customers feel heard, informed, and confident in choosing Trenchless Today Consistent achievement of scheduling and performance targets Accurate documentation and follow-through Positive feedback from customers and internal teams Dependable attendance and schedule adherence What We're Looking For: Friendly, respectful, and professional communication style At least 1 year of customer service, call center, or phone-based sales experience Strong phone presence with excellent listening skills Comfort navigating computer systems and learning new software quickly Ability to type at least 40 WPM Strong written and verbal communication skills Solid reading comprehension and basic math ability Ability to multitask and work with diverse customer personalities Flexibility to work shifts between 7:00 AM - 5:00 PM, including weekends as needed Willingness to assist with additional tasks as business needs evolve Ability to pass a pre-employment drug test and background check Must be legally authorized to work in the United States Perks & Benefits: Employer-paid Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off Growth and promotion opportunities Company swag and team bonding events If you're energized by helping customers, enjoy meaningful phone conversations, and want to grow with a company that values integrity, hustle, and heart-we'd love to hear from you. Apply today and become part of the Trenchless Today team.
    $34k-54k yearly est. 27d ago
  • Member Service Associate - Capital Central Region #1

    Broadview Fcu

    Member service representative job in Albany, NY

    If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. This role will be supporting the Capital Central Region, which includes branches in Latham, Cohoes and our Downtown Albany Branch Locations. WHAT YOU'LL DO Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. Accurately process financial service transactions while maintaining a cash drawer. Act as a first line of defense in detecting and reporting fraud or irregular activities. Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship. Respond to general member inquiries related to general information, products/services, lending, etc. Problem-solve and resolve member issues in a timely manner. Promote awareness and education of self-service resources, including all digital channel offerings. Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals. Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities. Achievement of goals and objectives provided by management. Ensure compliance with all applicable policies, procedures, and regulatory guidelines. LET'S TALK IF YOU Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience. Have excellent interpersonal skills. Are flexible to work out of any location at any time, as business needs dictate. Have the ability to lift at least 10 pounds and stand for long periods of time. TO THRIVE AT BROADVIEW YOU NEED Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint. To be able to operate in a rapidly changing dynamic environment. Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills. Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
    $20-21 hourly Auto-Apply 11d ago
  • Greenbush: Babysitter & Member Service Rep

    New Applicants

    Member service representative job in East Greenbush, NY

    GET PAID WHEN YOU NEED IT With our Early Wage Access (EWA) program, access a portion of your earned wages on demand-no need to wait for payday. Enjoy more flexibility and control over your finances. OPEN POSITIONS: CHILDWATCH BABYSITTER - $16/hour Minimum Qualifications: Minimum age of 16 or older (with valid NYS working papers for minors) Prior childcare or babysitting experience required Babysitting Certification is preferred Available Shifts: Monday - Friday 8:00am - 12:30pm MEMBER SERVICE REPRESENTATIVE - $16.43/hour Minimum Qualifications: Previous work experience (1-3 years) in customer service, sales or related experience Basic knowledge of computers Available Shifts: Saturday - Sunday 6:45am - 12:00pm Saturday 9:00am - 3:00pm ADDITIONAL QUALIFICATIONS (ALL POSITIONS): Excellent organizational, communication, and problem-solving abilities Ability to relate to diverse groups in the community CPR, AED, and First Aid certifications (completed within 30 days of hire) New Employee Orientation, Sexual Harassment, ALICE (Active Shooter), and Bloodborne Pathogens trainings (completed within 90 days of hire) PART TIME BENEFITS: Employee YMCA Membership, Y Retirement, Paid Sick Leave, and more!
    $16 hourly 60d+ ago
  • Member Service Associate - Capital Central Region #2

    Broadview Federal Credit Union 4.1company rating

    Member service representative job in Altamont, NY

    If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. This role will be assigned to our Capital Central Region #2 and you will support the following branches Altamont, Guilderland, Headquarters, Central Avenue and Wolf Rd Branch locations. WHAT YOU'LL DO Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. Accurately process financial service transactions while maintaining a cash drawer. Act as a first line of defense in detecting and reporting fraud or irregular activities. Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship. Respond to general member inquiries related to general information, products/services, lending, etc. Problem-solve and resolve member issues in a timely manner. Promote awareness and education of self-service resources, including all digital channel offerings. Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals. Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities. Achievement of goals and objectives provided by management. Ensure compliance with all applicable policies, procedures, and regulatory guidelines. LET'S TALK IF YOU Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience. Have excellent interpersonal skills. Are flexible to work out of any location at any time, as business needs dictate. Have the ability to lift at least 10 pounds and stand for long periods of time. TO THRIVE AT BROADVIEW YOU NEED Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint. To be able to operate in a rapidly changing dynamic environment. Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills. Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
    $20-21 hourly Auto-Apply 44d ago
  • Financial Services Representative State Farm Agent Team Member

    Amy Aldrich-State Farm Agent

    Member service representative job in Schenectady, NY

    Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Position Overview Do you have aspirations to run your own business? If so, you may want to consider working in the office of Amy Aldrich - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Self-motivated Ability to work in a team environment Ability to assess customer needs and conduct effective interviews If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $44k-81k yearly est. 11d ago
  • Financial Services Representative - State Farm Agent Team Member

    Amy Aldrich

    Member service representative job in Glenville, NY

    Responsive recruiter Replies within 24 hours Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Position Overview Do you have aspirations to run your own business? If so, you may want to consider working in the office of Amy Aldrich - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Self-motivated Ability to work in a team environment Ability to assess customer needs and conduct effective interviews If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Compensation: $4,000.00 - $6,000.00 per month Looking for the skills and confidence to run a business in the future? This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Amy Aldrich - State Farm Agent! About Our Agency We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance. Our office is located in Glenville, NY . I have been a State Farm agent since 2008. Our agency has received awards including: Ambassador Travel, Legion of Honor, and Bronze Tablet Apply now and let us put you on the path to success. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
    $4k-6k monthly Auto-Apply 60d+ ago
  • Member Services Associate

    Power Wellness 3.6company rating

    Member service representative job in Albany, NY

    Position Title: Member Services AssociateLocation: CDPHP Fitness Connect at the Ciccotti CenterType: Part Time $16.00/hr - Sundays Summary: We improve life and we're here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center. The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention. Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable. 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services. 3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy. 4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer. 5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook. 6. Effective radio communication with all departments as needed. 7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction. 8. Maintain an average of 5 working shifts per month to ensure ability to perform job. 9. Must be able to stand for length of shift (generally 3-6 hours at a time). 10. Other duties as assigned. Qualifications: • High School diploma or GED preferred. • 1 year certificate from college or technical school preferred. • Minimum 6 months of related experience or training preferred. • 2-3 years of sales, reception and computer skills preferred. • CPR/AED certification required within 90 days of hire. • Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner. • Ability to multi-task and maintain a controlled and professional demeanor. • Proficient computer skills.
    $16 hourly 8d ago
  • Account Service Representative

    Vevo 4.3company rating

    Member service representative job in Day, NY

    Vevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers. Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With more than 25B views across television, desktop and mobile devices each month, Vevo brings music videos to the world - when, where, and how fans want them. We're seeking an Account Services Representative to join our small team of talented Revenue Generating and Operation specialists that are working to maximize profitable revenue and provide best in class support to the larger Sales organization. This ASR role will report to the Director of Advertising Sales, as part of the larger Revenue Operations/Sales organization. The ASR will have the opportunity to help create and position compelling media proposals in an effort to drive revenue growth & provide best in class customer service to the Sales organization. As a member of the Sales team here at Vevo, you'll be working alongside super talented individuals that will both inspire you and challenge you to think about things like strategic sales planning, inventory forecasting/utilization, and ad product pricing/packaging in ways you hadn't imagined. We often take time as a team to review new industry trends and advancements, and think critically about various things happening in the world around us that may impact the ways we decide to be more strategic as a team overall. We have a phenomenal team made up of accomplished individuals from Inventory Analysts, Campaign Managers to Sales Operations specialists, and we're excited about having you join us! Are you up to the challenge? Yes you are. If you believe Bono that “music can change the world because it can change people”, then you recognize the power of music. Bring your ability to balance creativity, focus, determination, and teamwork so that, together, we can bring the power of our music video and entertainment platform to the world.As a member of this team, you will: Create & revise compelling and sellable media proposals in the pre-sale process Have a knowledge of all historical rates by client for proposal creation Attend all necessary RFP brainstorm meetings to provide insight on pricing, packaging and inventory requirements for media proposals Play integral role in the Sales Prospecting process Ensure all data is accurately entered and updated in Salesforce & Operative Manage that AE pipeline stages are consistent within each system Submit, review and Single Sign IOs in accordance with planning & Vevo policy/procedure Handle post-sale revisions to booked placements which include any targeting changes or re-expressions and budget shifts Forecast inventory availability for Takeovers and Rotational media Manage Go-To Market packaging & premiere tracking Manage upfront rates & upfront spend tracking Work with Sales and Ad Ops in managing any delivery issues and propose inventory solutions Manage the artist list creation & discussions with client in coordination with Inventory & Sales, including ComScore Artist Pulls/Rankers Manage nationwide project initiatives such as proactive packaging, Premieres, Audience Guarantee. Make strategic pricing decisions in the Scatter market with Management oversight and guidance This describes you: You have extreme attention to detail You are comfortable in a fast-paced work environment You can multi-task like a pro without letting anything slip through the cracks You are comfortable in a client-facing role You love to collaborate and take your analysis and working with various teams to put it into action You are intrigued by a dynamic, flexible digital video product and its revenue potential You enjoy creating solutions; using your expertise to contribute to revenue growth and campaign success You have experience taking fun seriously, cheering up your teammates when they need some positive encouragement, and you naturally understand that work isn't work when you love what you do You have an expressed desire to learn and grow into a sales career Requirements: Recent college graduate, with a keen interest in Sales Internship experience in digital, TV, and/or agency media is a plus Must be highly proficient in Excel & Powerpoint A plus if you have knowledge of DoubleClick, Operative, and/or Salesforce High level understanding of media math, media proposal composition and Nielsen/Comscore data ratings is ideal Not required, but experience working with dynamic digital products such as: Sponsorships, Audience Guarantee, Viewability & Programmatic is a plus
    $35k-42k yearly est. Auto-Apply 5d ago
  • Financial Service Representative (FSR)

    Sidney Federal Credit Union

    Member service representative job in Amsterdam, NY

    Job Description Here at SFCU we define our culture as one of GROWTH . Growing our member, growing our employee, and growing our organization. This position is a great opportunity to join our innovative and growing SFCU team! Providing service and support, you will have the opportunity to build relationships with both members and potential members. Through engagement, you will be creating a valuable experience as you analyze information to identify needs and offer our products and service solutions. In this role you are sure to feel a sense of satisfaction in assisting our members and potential members to achieve their financial wellness goals. Position Summary: The Financial Service Representative handles more complex member service functions, offering in-depth financial education, and acting as a trusted resource for specialized account and loan needs. This individual consistently meets or exceeds current performance expectations, maintains a strong sales performance and actively engages in business development. The FSR is qualified to open/manage consumer and business accounts. Also, respond to a wide range of consumer lending inquiries, including home and business loan applications. This role is critical to ensuring exceptional member service, operational consistency, and team support. Pay Range: $22.30 - $27.87 per hour Key Responsibilities: Perform all duties of a Member Service Representative (MSR), including processing routine and complex transactions, supporting digital banking, and handling account and loan maintenance. Open and manage consumer, business, and specialty accounts with accuracy and compliance. Open and process a full range of lending products, including consumer loans and home loans with a basic knowledge of business loans. Open specialty accounts and savings products (ex: Estate, IRA, Certificates, etc) ensuring compliance with credit union policies, procedures, and regulatory requirements. Provide personalized financial education to members, promoting financial literacy and awareness of available products and services. Proactively identify and address fraud risks, while guiding members through sensitive or complex situations such as death claims, escalated concerns, and high-impact transactions. Consistently meet or exceed established service standards, sales goals, and performance expectations. Maintain minimal error rates and demonstrate accountability by promptly correcting and communicating any issues. Uphold compliance with all applicable regulations, internal controls, and policies, while fostering a culture of accountability, professional development, and continuous improvement. Actively support and promote the credit union's service culture, community involvement, and "sales-as-a-service" philosophy to strengthen member relationships and contribute to organizational success. Perform other related duties as assigned to support member needs and overall business objectives. Qualifications: Perform all duties of a Member Service Representative (MSR), including processing routine and complex transactions, supporting digital banking, and handling account and loan maintenance. Open and manage consumer, business, and specialty accounts with accuracy and compliance. Open and process a full range of lending products, including consumer loans and home loans with a basic knowledge of business loans. Open specialty accounts and savings products (ex: Estate, IRA, Certificates, etc) ensuring compliance with credit union policies, procedures, and regulatory requirements. Provide personalized financial education to members, promoting financial literacy and awareness of available products and services. Proactively identify and address fraud risks, while guiding members through sensitive or complex situations such as death claims, escalated concerns, and high-impact transactions. Consistently meet or exceed established service standards, sales goals, and performance expectations. Maintain minimal error rates and demonstrate accountability by promptly correcting and communicating any issues. Uphold compliance with all applicable regulations, internal controls, and policies, while fostering a culture of accountability, professional development, and continuous improvement. Actively support and promote the credit union's service culture, community involvement, and "sales-as-a-service" philosophy to strengthen member relationships and contribute to organizational success. Perform other related duties as assigned to support member needs and overall business objectives. Physical Requirements: Ability to remain in a stationary position for extended periods. Frequent standing, sitting, walking, and use of office equipment. May occasionally need to lift up to 25 pounds. Work Schedule: Full-time position with availability during all branch hours, including Saturdays. May be required to open or close the branch. Flexibility to travel to alternate branches when business needs arise. Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability . Job Posted by ApplicantPro
    $22.3-27.9 hourly 5d ago
  • Pre-Service Specialist (Patient Access)

    Saratoga Hospital 4.5company rating

    Member service representative job in Saratoga Springs, NY

    *This is an on site position* # Summary of Position: This provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. # The Pre-Service Specialist I (PSS) is responsible for answering scheduling phone calls and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. The PSS pre-registers patients, verifies insurance eligibility, informs patient of financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and providers of Saratoga Hospital. # Primary Job Responsibilities These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description. Pre-Service Specialist Responsibilities: Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD. Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. Pre-registers patients and verifies insurance eligibility. Informs patient of financial responsibility and collects pre-service. Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs. #Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards. Meets established job performance standards for position.## Cross-trained in Operator Responsibilities, provides support as needed including: Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages. Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks. # Minimum Qualifications: Education, Training # Experience############## Associates degree preferred or comparable experience Experience working in a medical office or hospital patient access or customer service setting Medical terminology understanding Experience using a #windows based personal computer# with proficient keyboard entry using a mouse as well as multiple computer programs Certifications / Licensure CHAA (Certified Healthcare Access Associate) Certification Preferred # Salary Range: $18.00 - $27.45 Pay Grade: 17 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location. # * This is an on site position* Summary of Position: This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. The Pre-Service Specialist I (PSS) is responsible for answering scheduling phone calls and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. The PSS pre-registers patients, verifies insurance eligibility, informs patient of financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and providers of Saratoga Hospital. Primary Job Responsibilities These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description. Pre-Service Specialist Responsibilities: * Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD. Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. * Pre-registers patients and verifies insurance eligibility. * Informs patient of financial responsibility and collects pre-service. * Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs. * Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards. * Meets established job performance standards for position. * Cross-trained in Operator Responsibilities, provides support as needed including: * Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages. * Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks. Minimum Qualifications: Education, Training & Experience * Associates degree preferred or comparable experience * Experience working in a medical office or hospital patient access or customer service setting * Medical terminology understanding * Experience using a 'windows based personal computer' with proficient keyboard entry using a mouse as well as multiple computer programs Certifications / Licensure * CHAA (Certified Healthcare Access Associate) Certification Preferred Salary Range: $18.00 - $27.45 Pay Grade: 17 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.
    $18-27.5 hourly 60d+ ago
  • Member Service Associate - Capital East Region - #1

    Broadview Federal Credit Union 4.1company rating

    Member service representative job in Brunswick, NY

    If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. Display ownership of the branch and lobby to ensure positive member experience and efficient operations. This role will support the branches within our Capital East Region which includes our Troy Branches (Brunswick, Hoosick Street and Vandenburgh Ave.), as well as North and East Greenbush Branches and Schodack locations. WHAT YOU'LL DO Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. Accurately process financial service transactions while maintaining a cash drawer. Act as a first line of defense in detecting and reporting fraud or irregular activities. Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship. Respond to general member inquiries related to general information, products/services, lending, etc. Problem-solve and resolve member issues in a timely manner. Promote awareness and education of self-service resources, including all digital channel offerings. Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals. Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities. Achievement of goals and objectives provided by management. Ensure compliance with all applicable policies, procedures, and regulatory guidelines. LET'S TALK IF YOU Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience. Have excellent interpersonal skills. Are flexible to work out of any location at any time, as business needs dictate. Have the ability to lift at least 10 pounds and stand for long periods of time. TO THRIVE AT BROADVIEW YOU NEED Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint. To be able to operate in a rapidly changing dynamic environment. Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills. Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
    $20-21 hourly Auto-Apply 9d ago
  • Member Service Associate - Northwest Region #2

    State Employees Federal Credit Union 3.3company rating

    Member service representative job in Amsterdam, NY

    If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. This role will be assigned to our Northwest Region #2 Branches, which includes our Union Street, Amsterdam, Glenville, and both Schenectady Branch and Niskayuna Branch locations. WHAT YOU'LL DO * Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. * Accurately process financial service transactions while maintaining a cash drawer. * Act as a first line of defense in detecting and reporting fraud or irregular activities. * Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship. * Respond to general member inquiries related to general information, products/services, lending, etc. * Problem-solve and resolve member issues in a timely manner. * Promote awareness and education of self-service resources, including all digital channel offerings. * Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals. * Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities. * Achievement of goals and objectives provided by management. * Ensure compliance with all applicable policies, procedures, and regulatory guidelines. LET'S TALK IF YOU * Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience. * Have excellent interpersonal skills. * Are flexible to work out of any location at any time, as business needs dictate. * Have the ability to lift at least 10 pounds and stand for long periods of time. TO THRIVE AT BROADVIEW YOU NEED * Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint. * To be able to operate in a rapidly changing dynamic environment. * Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills. Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
    $20-21 hourly Auto-Apply 39d ago
  • Member Service Associate - Amsterdam Branch / Northwest Region #2

    Broadview Fcu

    Member service representative job in Amsterdam, NY

    If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. This role will be assigned to our Amsterdam Branch; however, you will support the branches within our Northwest Region #2; which includes our Union Street, Glenville, and both Schenectady Branch and Niskayuna Branch locations. WHAT YOU'LL DO Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. Accurately process financial service transactions while maintaining a cash drawer. Act as a first line of defense in detecting and reporting fraud or irregular activities. Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship. Respond to general member inquiries related to general information, products/services, lending, etc. Problem-solve and resolve member issues in a timely manner. Promote awareness and education of self-service resources, including all digital channel offerings. Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals. Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities. Achievement of goals and objectives provided by management. Ensure compliance with all applicable policies, procedures, and regulatory guidelines. LET'S TALK IF YOU Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience. Have excellent interpersonal skills. Are flexible to work out of any location at any time, as business needs dictate. Have the ability to lift at least 10 pounds and stand for long periods of time. TO THRIVE AT BROADVIEW YOU NEED Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint. To be able to operate in a rapidly changing dynamic environment. Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills. Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
    $20-21 hourly Auto-Apply 6d ago

Learn more about member service representative jobs

How much does a member service representative earn in Albany, NY?

The average member service representative in Albany, NY earns between $22,000 and $48,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Albany, NY

$32,000

What are the biggest employers of Member Service Representatives in Albany, NY?

The biggest employers of Member Service Representatives in Albany, NY are:
  1. Crunch Fitness
  2. SEFCU
  3. Capital District Ymca
  4. Broadview Fcu
  5. New Applicants
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