Member service representative jobs in Blue Springs, MO

We're partnering with a close-knit, local company to find a professional and detail-oriented Customer Service Representative to join their team. This is a full-time, direct hire role based in Edwardsville, KS, with a consistent schedule of 8:00 AM to 4:30 PM, Monday through Friday. The position is fully in-office, supporting a small, collaborative team in a casual industrial office setting. If you're someone who enjoys helping others, is comfortable managing order details, and likes working in a busy, team-focused environment, this could be a great fit. Responsibilities: Take customer orders by phone and email for commercial appliances and parts Enter detailed product orders accurately, including shipping and freight specifics Respond to customer inquiries and provide support or escalate as needed Maintain customer accounts and track order activity in internal systems Reconcile machine orders with production reports and generate weekly reports Support key account tracking and documentation for leasing and consignment Stay flexible and cross-trained, supporting team coverage and shared responsibilities Assist with other duties as assigned by the customer service manager Requirements: Strong attention to detail and ability to keep track of order specifications Excellent communication skills and a service-oriented approach Comfortable working in an open office environment with multiple conversations happening Basic proficiency with Microsoft Office and ability to learn new software Reliable, professional, and eager to learn the products and parts they support Previous customer service experience is a plus

Join a growing consulting company that is fun, flexible and passionate about helping our clients (some of the world's most recognizable brands) define and realize business benefits through strategy, research, best practices, process improvements, and tools. We are seeking a versatile Customer Experience Consultant who combines a passion for customer experience with strong analytical skills. The ideal candidate is a strategic thinker and a hands-on executor, equally comfortable leading client workshops, conducting qualitative interviews, analyzing voice of the customer (VoC) feedback, and developing data visualizations that bring insights to life. Responsibilities (other duties may be assigned) Customer Experience Strategy Lead and support CX engagements, including journey mapping, current state assessments, and roadmap development. Participate in executive interviews, employee/customer focus groups, and client workshops to discover challenges and define future-state experiences. Identify CX opportunities using VoC, customer behavior data, and industry benchmarks. Develop and deliver client-facing materials including CX roadmaps, governance frameworks, and communication strategies. Define KPIs and success measures for customer experience initiatives. Data Analysis & Insights Collect, clean, and process structured/unstructured data from multiple sources (surveys, CRM, operational data). Perform Exploratory Data Analysis (EDA) to identify patterns and trends relevant to CX. Create dashboards and reports in Excel or data visualization tools to support storytelling and decision-making. Analyze qualitative data using synthesis techniques to generate actionable insights and support strategic decision-making Apply statistical techniques to support recommendations. Translate insights into compelling stories that influence client decisions. Qualitative Research Conduct qualitative research studies, including in-depth interviews and focus groups to uncover user needs, motivations, and behaviors. Analyze qualitative data using thematic coding and synthesis techniques to generate actionable insights and support strategic decision-making. Develop discussion guides, and stimuli to support exploratory, concept testing, or journey-mapping research. Collaborate with stakeholders to translate research findings into compelling research reports with key insights and actionable recommendations. Cross-Functional Consulting Collaborate with business, product, and IT stakeholders to align customer strategies with data capabilities. Identify and resolve data quality issues impacting business insights. Balance multiple projects while delivering high-quality, on-time deliverables. Ability to work independently and be resourceful. Contribute to proposal development and client presentations as needed. Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's or Master's degree from an accredited college or university. 4+ years of experience in consulting, customer experience, or strategy. 2+ years of experience in data analysis, business intelligence, or data storytelling. Experience conducting or supporting primary and secondary customer research. Strong written and oral communication skills. Advanced Proficiency in Microsoft Excel, PowerPoint, and visualization tools. Understanding of survey methodologies, sampling, and data weighting. Understanding of statistical methods. Experience with VoC and/or Experience Management platforms (e.g., Qualtrics, Medallia) preferred. Willingness to travel up to 50%. This is a full-time salaried W2 position with our company, including very competitive benefits and a great team to work with! Salary Range: $90,000 - $110,000 Andrew Reise Consulting is a leading provider of customer experience solutions. We are committed to helping clients align their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our strategy development offering is built on decades of experience working with Fortune 500 companies across industries to grow broader, deeper and longer customer relationships. Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their bottom-line. We start with strategy, but recognize the value of excellence in delivery. Our experienced consultants anticipate critical situations and are prepared to combat the typical pitfalls of customer experience programs. Above all else, we believe in solving problems, and are prepared to take on the most complex issues standing in the way of our client's customer experience goals. Andrew Reise is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination.

Job Description The Loan Servicing Representative provides critical post-closing support for consumer, commercial, and real estate loans. This role ensures the accurate maintenance of loan records, timely processing of payments, and responsive service to customers and internal departments. Key Responsibilities: Initiate new loans, maintaining accurate loan account records, responding to internal and external inquiries regarding loan balances, payment histories, and payoff requests. As well as assisting with loan payoffs, lien releases, collateral tracking, and UCC filings. Qualifications: High school diploma or GED required. Strong attention to detail and organizational skills, excellent communication and customer service skills, proficiency in Microsoft Office Suite (Excel, Word, Outlook), ability to handle confidential information with discretion. Why join us - competitive salary and benefits package, supportive, team-oriented environment, and be part of a local institution with strong community ties.

Job DescriptionSkillBridge: Construction Technical Representative Benesch (Kansas City or Colorado Preferred) This opportunity is for transitioning service members looking to build a civilian career in construction, infrastructure, or engineering support. Benesch, a leading civil engineering and infrastructure firm, has partnered with BufferSprings to offer a hands-on DoD SkillBridge internship for military-connected talent preparing to separate from active duty. As a Construction Technical Representative Intern, you will work directly on road, bridge, rail, and utility projects that support communities and keep the country moving. You will support project engineers, inspectors, and contractors by documenting work progress, reporting safety and quality issues, conducting field measurements, and learning the fundamentals of infrastructure project execution. This is not classroom-based training. You will be in the field, learning through real work. Whether you have experience in construction or are just curious about how things get built, this is a chance to step into a career where your attention to detail and mission mindset will make a difference. RequirementsWe are looking for service members who are ready to contribute, learn, and grow. Active-duty military status and eligible for SkillBridge participation Within 180 days of separation High school diploma or equivalent Ability to work on-site and outdoors in variable conditions Basic computer skills Strong situational awareness, communication, and follow-through Valid driver's license Preferred Qualifications: Experience in construction, trades, logistics, or field operations Familiarity with blueprint reading or technical documentation Exposure to safety reporting, inspections, or quality control Desire to grow into construction management, engineering, or public works No college degree is required. We value real-world skills and the ability to show up, solve problems, and work as part of a team. BenefitsHands-on training in civil construction, inspection, and field engineering Daily exposure to infrastructure project operations Mentorship from licensed engineers and senior technical staff Transferable skills that apply to careers in public and private sector roles A strong professional network and support system through BufferSprings Potential to be considered for full-time employment with Benesch or similar partners A resume-building experience with a respected national infrastructure firm Support navigating your full military-to-career transition Career Progression: This role offers significant upward mobility within Benesch, starting as a Construction Technical Representative I and progressing to higher levels, including Construction Technical Specialist and Construction Technical Manager. Each level offers increasing responsibilities, training opportunities, and development programs, ensuring a clear path to career advancement. Advantages of SkillBridging with BufferSprings & Benesch: Be part of an innovative and passionate team dedicated to rebuilding America's infrastructure. Gain hands-on experience with major infrastructure projects across the U.S. Develop professional skills and enhance your career prospects in a supportive environment. Opportunity to transition smoothly from military to civilian employment with companies that value your service. Equal Opportunity Employer: Benesch and BufferSprings are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable laws. We comply with the following regulations: 41 CFR 60-1.4(a): Prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, or national origin 41 CFR 60-300.5(a): Covers protected veterans under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) 41 CFR 60-741.5(a): Covers individuals with disabilities under Section 503 of the Rehabilitation Act

Are you looking for a chance to grow your career with a company that invests in your future? Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly, supportive team in Olathe, KS. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We're looking for positive attitudes and a willingness to learn! Shift Our CSRs enjoy daytime working hours (with 8-hour shifts between 7:00 a.m. and 6:00 p.m.), Monday - Friday. What You'll Do As a Customer Solutions Representative, you'll be one of the first voices our customers hear. You'll support them with product questions, order processing, and shipment updates, all while learning valuable skills and growing within our organization. Your day-to-day might include: Talking to customers and our sales team by phone or email Placing and tracking product orders Providing accurate information about our tools and equipment Using systems like email, CRM, SAP/ERP, and Microsoft Office to support your work Learning about products and recommending solutions based on customer needs What We're Looking For We don't expect you to know everything on day one. We do expect: A high school diploma or GED A desire to build a long-term career with a stable, respected company Clear communication skills and a helpful attitude Attention to detail Proficiency typing and using computers The ability to work well in a team and stay organized in a fast-paced environment Reliability. You show up on time, ready to contribute What You'll Get We believe in rewarding our employees for their hard work and dedication: Competitive hourly pay Full benefits starting on your first day (medical, dental, vision) Paid time off and sick leave after 90 days 401(k) with company match and immediate vesting Employee discounts on Husqvarna products Paid parental leave (up to 12 weeks) Education assistance to help you grow your career Support for first-time homebuyers Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law. Last date to apply: We are continuously accepting applications

Are you looking for a chance to grow your career with a company that invests in your future? Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly, supportive team in Olathe, KS. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We're looking for positive attitudes and a willingness to learn! Shift Our CSRs enjoy daytime working hours (with 8-hour shifts between 7:00 a.m. and 6:00 p.m.), Monday - Friday. What You'll Do As a Customer Solutions Representative, you'll be one of the first voices our customers hear. You'll support them with product questions, order processing, and shipment updates, all while learning valuable skills and growing within our organization. Your day-to-day might include: * Talking to customers and our sales team by phone or email * Placing and tracking product orders * Providing accurate information about our tools and equipment * Using systems like email, CRM, SAP/ERP, and Microsoft Office to support your work * Learning about products and recommending solutions based on customer needs What We're Looking For We don't expect you to know everything on day one. We do expect: * A high school diploma or GED * A desire to build a long-term career with a stable, respected company * Clear communication skills and a helpful attitude * Attention to detail * Proficiency typing and using computers * The ability to work well in a team and stay organized in a fast-paced environment * Reliability. You show up on time, ready to contribute What You'll Get We believe in rewarding our employees for their hard work and dedication: * Competitive hourly pay * Full benefits starting on your first day (medical, dental, vision) * Paid time off and sick leave after 90 days * 401(k) with company match and immediate vesting * Employee discounts on Husqvarna products * Paid parental leave (up to 12 weeks) * Education assistance to help you grow your career * Support for first-time homebuyers Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law. Last date to apply: We are continuously accepting applications

Here at IAA, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth. Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com) What Do IAA Customer Service Reps Do? Provide a variety of customer support services through the mail, telephone, and direct personal contact Process orders and assignments and enter data into our internal computer systems Reference pricing and delivery information Respond to customer questions, inquiries, and requests Set up new and maintain existing records Perform word processing assignments, filing, and related clerical duties Process paperwork in preparation for auction day, securing necessary approvals Assist with other duties around the office to help out What are the Requirements? Ability to communicate comfortably with customers A phenomenal teammate, willing to assist your peers Digital literacy Time management skills Positive attitude Ability to work independently Strong interpersonal skills Professional and clean appearance We'd also love someone open to learning automobile titling as part of their development! Education and Certification Requirements: A high school diploma is awesome, but equivalent work experience would be great too! 0-2 years' previous work experience In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations. About IAA, an RB Global, Inc. company: IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois. IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits: Dental insurance Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Wellness resources Do you like helping customers find what they need, driving sales, and keeping things fun? For over 30 years, FASTSIGNS of Kansas City has been a part of the KC community, and we're looking for someone to join our team! At FASTSIGNS of Kansas City, we've worked hard to create a customer-focused culture while having fun with our team. This has allowed us to become a million-dollar-plus center that ranks in the top 100 FASTSIGNS centers while retaining fantastic team members who get the job done. Our production team is rich in knowledge and possesses the technical expertise to conquer even the most complex challenges. Our Inside Sales Team has been dedicated to us for several years and has developed personal relationships with many of our customers, always finding innovative solutions to their problems. When not hard at work, we enjoy team-building activities, such as supporting local eateries or hosting backyard barbecues. We are currently located in Westport. However, our team is searching for a new space close by we can move into at the beginning of 2024. We seek an inspiring new space with larger working areas to accommodate our rapidly growing business. The new space will offer significantly more square footage of workspace, updated equipment, and an expanded vehicle wrap bay. We constantly seek input from team members on making our new space more than just an office; we want to make it something we're proud to show off! If this sounds like a place you'd like to work, please review the position details and send us your resume! Duties include: Greet and assist walk-in, email, E-commerce, and phone customers. Chat and connect with customers and decision-makers. Recommend excellent products and follow Brand Standards. Find and contact sales prospects creatively. Build and manage a leads list through referrals, calls, mail, and email. Follow up on new leads from calls, marketing, and emails. Learn pricing and proposal models inside out. Handle project paperwork and follow procedures from start to finish. Prepare estimates and follow up on them. Update customers on order status and schedule changes. Execute fun marketing tasks: mailers, thank-you cards, call-mail-call programs, press releases, and campaigns. Keep the retail space clean, organized, and inviting. Support the team with reports, invoicing, and regular paperwork. Prepare and share status reports for weekly team meetings. Assist with the company's marketing plans when needed. Conduct market research, competitive shopping, and customer surveys. Resolve customer issues with a smile. Build great relationships with support departments. Follow all company policies and ethics codes. Check-in with customers within 3-5 days for satisfaction. Embrace the “Everybody Sells” mindset and spot sales opportunities. Answer phones and help at the front counter when needed. Understand the sales process to provide customer solutions. Previous Customer Service Experience: Previous customer service experience in retail, hospitality, reception, barista, host, or server. Face-to-face customer interaction experience. Administrative tasks experience, including scheduling, correspondence, and data entry. Professional experience with handling calls, call routing, and message taking. Experience in taking and processing job orders. What we're offering: $13 to $20 per hour, depending on experience. Paid Health Insurance. Profit sharing Paid vacation and sick days. Full time. Monday through Friday. FASTSIGNS is the franchise industry leader with over 700 locations. We have the most extensive training programs, both online and in-person, in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS, we pride ourselves on providing the best customer service in the sign industry, and to prove it, we survey our customers to ensure we constantly improve our service. Compensation: $13.00 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Zone 6 Fitness, the most advanced place for your health and fitness needs in North Kansas City, is hiring and we want to talk to you! Zone 6 Fitness is adding a part-time position to our Member Service Rep team. If you thrive in a culture that focuses on building relationships, working hard, and earning great pay, this is the place for you! RESPONSIBILITIES * overview - not all responsibilities are listed and are subject to change with position Answer incoming customer inquiries mix smoothies handle cash drawer counting money check in members Record customer information within our customer service database assist in facility cleaning sell products such as supplements and other nutritional items assist in cleaning in and around the smoothie bar area QUALIFICATIONS Must have morning, weekend, and holiday availability OUR IDEAL CANDIDATE truly an outgoing personality must be a people person who enjoys interacting with our members can handle various tasks at once and handle it all with a smile mature and focused work ethic Please expect a 1-2 interview process if selected as a qualified candidate.

Job Description A well-established Overland Park Company within the Collegiate Bookstore Market is looking to add to our Account Services Team. Experience in this market is highly desirable, but not a necessity. This fun, fast-paced environment is looking for hardworking and energetic people to join our team! We are seeking the right individual to provide the highest quality of account services to external and internal customers, including but not limited to buyers, sales representatives, production artists, licensing, and the merchandising teams. Requirements: Strong Communication and Organization skills Ability to multi-task and perform in a fast-paced environment. Detail oriented Comprehensive follow-through with the ability to document resolutions. Creative problem solving Intermediate level of MS Excel and MS Word Database experience Minimum 2 years - Account Services experience Responsibilities: Assist customers and reps in answering order status questions, resolve issues with art, or other related order issues Set up business partners, graphic numbers and assist entering orders in the SAP database when needed Issue credits when needed Handle return authorization and damaged goods inquires Coordinate with the art department to determine best graphic to meet the customer's needs Work directly with the Licensing Team involving copy art and licensing approvals We believe a complete benefit package is important and provides our employees with a level of comfort and security for themselves and their families. We offer a full range of benefits to our full-time associates: Health, Dental, Vision, Life, STD / LTD, Long-Term Care, 401K with Employer Match, PTO (including Paid Holidays), Event Tickets and Employee Discounts. Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

IAT Insurance Group has an immediate opening for an Account Service Representative in our Kansas City, MO or Scottsdale, AZ location. This role is part of a department that is responsible for the identification, pursuit, and collection of company-wide receivables involving $531 Million annually. Please note, IAT works on a hybrid schedule, working from the office Monday through Wednesday with the option of working remotely Thursday and Friday. Account Service Representatives leverages their knowledge of cash management, billing, collections, reconciliation, commissions, and account payables functions while they interact daily with agents, brokers, vendors, law firms, internal departments, and outside banking personnel. The ideal candidate will have at least three or more years of experience in the functions noted above and for delivering customer service over the phone and through scheduled follow-up conversations. Responsibilities: Performs account reconciliation and maintains accounts and records for all billing Monitors all customer and agency inquiries, resolving all problems efficiently and within the timeframe. Responsible for handling initial letters and calls. Responsible to identify, research and resolve outstanding individual direct bills, agency account balances, and account discrepancies with insured's, agents, outside collection agencies, and law firms. Verifies daily lockbox payment applications and works with outside banking contacts to make corrections as necessary. Processes non-sufficient funds and stop payments for returned checks. Notifies agents, the insured, and underwriters of returned checks. Prepares daily general ledger entries and non-cash code sheets to reverse payments from insured policies. Performs other ad-hoc duties as assigned. Qualifications: Must Have: High school graduate or equivalent with three more years of financial or accounts receivable experience, including experience in the insurance, or banking, or related industries. Must understand or have experience with Customer Service, Account Receivable, Account Payable, Billing & Invoicing. Must be able to work and feel comfortable on the phone, including outbound calls. Accounting experience in the insurance industry is preferred. Must be comfortable with change. Must be detail oriented. Must be able to work within a team environment. Strong verbal and written communication skills are a must. Preferred to Have: Bilingual (Fluent in Spanish) Prefer Degree in Business Administration, Accounting, Finance, or related degree. Accounting experience is preferred. Experience with Microsoft Excel and Outlook is preferred. Our Culture IAT is the largest private, family-owned property and casualty insurer in the U.S. I nsurance A nswers T ogether is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers. At IAT, we're committed to driving and building an open and supportive culture for all. Our employees propel IAT forward - driving innovation, stable partnerships and growth. That's why we continue to build an engaging workplace culture to attract and retain the best talent. We offer comprehensive benefits like: 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off 7% 401(k) Company Match and additional Profit Sharing Hybrid work environment Numerous training and development opportunities to assist you in furthering your career Healthcare and Wellness Programs Opportunity to earn performance-based bonuses College Loan Assistance Support Plan Educational Assistance Program Mentorship Program Dress for Your Day Policy All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify

Provides the public's initial contact with the Y and is expected to communicate to members, participants and general public services, programs and events in a friendly, knowledgeable and courteous manner. Provide excellent customer service to members and program participants and engages in activities to increase membership in our centers. OUR CULTURE: The YMCA of Greater Kansas City's mission and core values are brought to life by our culture. It's who we are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. Responsibilities * Greet members, participants, staff and general public in a friendly and courteous manner. * Verify all members and participants using the facility. * Answer phone lines according to YMCA phone procedures. * Able to direct calls and people on site to appropriate staff. * Respond to needs and questions with accurate information. * Handle complaints in a friendly and courteous manner. * Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately. * Able to operate the program and membership sales system as directed. * Collect and stay informed of appropriate fees; including being responsible for cash, receipts, and balancing financial journal. * Give tours and educate members and prospective members on services, programs, events and volunteer opportunities. * Keep welcome center and lobby clean and well organized. Qualifications * Must be at least 16 years of age. * Ability to provide outstanding customer service. * Must have good communication skills including phone skills * Works effectively with people of different backgrounds, abilities, opinions and perceptions. * Able to exercise high levels of discretion and confidentiality. * Detail oriented with good organizational skills, and be multi-task proficient. * Ability to make independent and sound decisions in a fast paced environment. * Basic math skills in handling fees * Strong computer skills with the ability to adapt to new software. * Experience and ability to work productively with minimal supervision.

Launch Your Career with Purpose - Join The Kolb Agency Are you about to graduate (or recently graduated) and looking for meaningful work where you can grow personally and professionally? At The Kolb Agency, we help families protect what matters most - their financial future - while building flexible, rewarding careers for people just like you. This is more than a job. It's an opportunity to gain real-world experience, develop leadership skills, and create lasting impact. What We Offer Training & Mentorship: No experience? No problem. We'll guide you step by step. Flexible Hours & Remote Work: Build your career around your life, not the other way around. Community & Support: Be part of a team that encourages growth and celebrates wins. Unlimited Earning Potential: Commission-based income - your effort determines your results. Who We're Looking For Motivated students and recent grads eager to start building a career People who value integrity, growth, and serving others Coachable team players who want hands-on mentorship Individuals ready to earn their Life & Health license (we'll help you get there) What You'll Do Meet virtually with families to explain financial protection options Design solutions that fit their unique needs Gain skills in communication, leadership, and financial literacy Grow a career with freedom, flexibility, and purpose About The Kolb Agency Partner of Symmetry Financial Group, known for its award-winning culture Remote, nationwide opportunities - no cold calling Leadership team invested in your success and development 👉 If you're ready to kickstart your career, make an impact, and build your future, apply today. ⚠️ Note: Success is not guaranteed and depends on effort, commitment, and following our proven system. *NOTE: Equal opportunity, not equal outcome. No agent's success, earnings, or production results should be viewed as typical, average or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the Insurance needs of the customers in the geographic areas in which you choose to work.

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $16-$18 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. Physical Demands and Working Conditions: • Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. • Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). • Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. • Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. • Occasional local travel; may include extended hours, evenings, or weekends. • Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. • Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. • Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct client interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a client focused team player who is comfortable interacting with clients through video and other forms of client-facing technology such as email and live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client service during each client interaction. Full‐time associates are eligible for our benefit package that includes: medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short and long term disability insurance; Company paid vacation, sick leave, holidays, and more! Position will remain open until a qualified applicant is hired. Principal Accountabilities: Delivers Fast, Easy, and Personal client service consistent with company's standards with each client and associate interaction. Work as part of a team of client-facing associates who exhibit a strong professional and client-focused orientation in all client interactions. Provide front-line cient support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. Receive, process, and fulfill client requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the client care center. Process client support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. Maintain a personally professional and presentable appearance in all internal and external client interactions. Ethically conducts operational tasks related to protecting client and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates. The ability to adhere to specific quality standards, codes of conduct and professionalism. Be fully proficient in video teller and online banking tasks. Engage with clients in a professional and friendly manner while providing a positive brand experience during each client interaction. Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee handbook policies; and Operations, Audit, and Security policies through regular and thorough training. Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. Perform administrative tasks as assigned. Work with individuals in other departments (retail branches, client care, online banking, and client relations) to address Universal Teller Center customer service issues and escalations. The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments Maintain customer confidentiality. Ad hoc duties as assigned Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.

Job Description Join a growing consulting company that is fun, flexible and passionate about helping our clients (some of the world's most recognizable brands) define and realize business benefits through strategy, research, best practices, process improvements, and tools. We are seeking a versatile Customer Experience Consultant who combines a passion for customer experience with strong analytical skills. The ideal candidate is a strategic thinker and a hands-on executor, equally comfortable leading client workshops, conducting qualitative interviews, analyzing voice of the customer (VoC) feedback, and developing data visualizations that bring insights to life. Responsibilities (other duties may be assigned) Customer Experience Strategy Lead and support CX engagements, including journey mapping, current state assessments, and roadmap development. Participate in executive interviews, employee/customer focus groups, and client workshops to discover challenges and define future-state experiences. Identify CX opportunities using VoC, customer behavior data, and industry benchmarks. Develop and deliver client-facing materials including CX roadmaps, governance frameworks, and communication strategies. Define KPIs and success measures for customer experience initiatives. Data Analysis & Insights Collect, clean, and process structured/unstructured data from multiple sources (surveys, CRM, operational data). Perform Exploratory Data Analysis (EDA) to identify patterns and trends relevant to CX. Create dashboards and reports in Excel or data visualization tools to support storytelling and decision-making. Analyze qualitative data using synthesis techniques to generate actionable insights and support strategic decision-making Apply statistical techniques to support recommendations. Translate insights into compelling stories that influence client decisions. Qualitative Research Conduct qualitative research studies, including in-depth interviews and focus groups to uncover user needs, motivations, and behaviors. Analyze qualitative data using thematic coding and synthesis techniques to generate actionable insights and support strategic decision-making. Develop discussion guides, and stimuli to support exploratory, concept testing, or journey-mapping research. Collaborate with stakeholders to translate research findings into compelling research reports with key insights and actionable recommendations. Cross-Functional Consulting Collaborate with business, product, and IT stakeholders to align customer strategies with data capabilities. Identify and resolve data quality issues impacting business insights. Balance multiple projects while delivering high-quality, on-time deliverables. Ability to work independently and be resourceful. Contribute to proposal development and client presentations as needed. Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's or Master's degree from an accredited college or university. 4+ years of experience in consulting, customer experience, or strategy. 2+ years of experience in data analysis, business intelligence, or data storytelling. Experience conducting or supporting primary and secondary customer research. Strong written and oral communication skills. Advanced Proficiency in Microsoft Excel, PowerPoint, and visualization tools. Understanding of survey methodologies, sampling, and data weighting. Understanding of statistical methods. Experience with VoC and/or Experience Management platforms (e.g., Qualtrics, Medallia) preferred. Willingness to travel up to 50%. This is a full-time salaried W2 position with our company, including very competitive benefits and a great team to work with! Salary Range: $90,000 - $110,000 Andrew Reise Consulting is a leading provider of customer experience solutions. We are committed to helping clients align their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our strategy development offering is built on decades of experience working with Fortune 500 companies across industries to grow broader, deeper and longer customer relationships. Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their bottom-line. We start with strategy, but recognize the value of excellence in delivery. Our experienced consultants anticipate critical situations and are prepared to combat the typical pitfalls of customer experience programs. Above all else, we believe in solving problems, and are prepared to take on the most complex issues standing in the way of our client's customer experience goals. Andrew Reise is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination.

Provides the public's initial contact with the Y and is expected to communicate to members, participants and general public services, programs and events in a friendly, knowledgeable and courteous manner. Provide excellent customer service to members and program participants and engages in activities to increase membership in our centers. OUR CULTURE: The YMCA of Greater Kansas City's mission and core values are brought to life by our culture. It's who we are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. Responsibilities * Greet members, participants, staff and general public in a friendly and courteous manner. * Verify all members and participants using the facility. * Answer phone lines according to YMCA phone procedures. * Able to direct calls and people on site to appropriate staff. * Respond to needs and questions with accurate information. * Handle complaints in a friendly and courteous manner. * Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately. * Able to operate the program and membership sales system as directed. * Collect and stay informed of appropriate fees; including being responsible for cash, receipts, and balancing financial journal. * Give tours and educate members and prospective members on services, programs, events and volunteer opportunities. * Keep welcome center and lobby clean and well organized. Qualifications * Must be at least 16 years of age. * Ability to provide outstanding customer service. * Must have good communication skills including phone skills * Works effectively with people of different backgrounds, abilities, opinions and perceptions. * Able to exercise high levels of discretion and confidentiality. * Detail oriented with good organizational skills, and be multi-task proficient. * Ability to make independent and sound decisions in a fast paced environment. * Basic math skills in handling fees * Strong computer skills with the ability to adapt to new software. * Experience and ability to work productively with minimal supervision.

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $17-$20 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. Physical Demands and Working Conditions: • Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. • Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). • Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. • Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. • Occasional local travel; may include extended hours, evenings, or weekends. • Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. • Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. • Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct client interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a client focused team player who is comfortable interacting with clients through video and other forms of client-facing technology such as email and live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client service during each client interaction. Full‐time associates are eligible for our benefit package that includes: medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short and long term disability insurance; Company paid vacation, sick leave, holidays, and more! Position will remain open until a qualified applicant is hired. **Principal Accountabilities** **:** + Delivers Fast, Easy, and Personal client service consistent with company's standards with each client and associate interaction. + Work as part of a team of client-facing associates who exhibit a strong professional and client-focused orientation in all client interactions. + Provide front-line cient support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. + Receive, process, and fulfill client requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the client care center. + Process client support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. + Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. + Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. + Maintain a personally professional and presentable appearance in all internal and external client interactions. + Ethically conducts operational tasks related to protecting client and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. + Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates. + The ability to adhere to specific quality standards, codes of conduct and professionalism. + Be fully proficient in video teller and online banking tasks. + Engage with clients in a professional and friendly manner while providing a positive brand experience during each client interaction. + Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. + Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee handbook policies; and Operations, Audit, and Security policies through regular and thorough training. + Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. + Perform administrative tasks as assigned. + Work with individuals in other departments (retail branches, client care, online banking, and client relations) to address Universal Teller Center customer service issues and escalations. + The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments + Maintain customer confidentiality. + Ad hoc duties as assigned + Regular attendance is required, working at the worksite during regular business hours and/or assigned hours. **Minimum Qualifications** + High school diploma or GED + 1 year Customer Service, Retail or equivalent experience + Familiarity with banking products and services + Strong attention to detail and ability to complete work accurately. + Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products. + Ability to communicate effectively in person, on-screen, over the phone and in writing. + Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions. + Ability to solve problems while working directly with external and / or internal customers. + Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. + Familiarity and high comfort level with a variety of electronic forms of communication -- phone, video, social media, email, etc **Physical Requirements:** The work environment is typical of a standard office setting. Sedentary work; exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, walking and standing are required only occasionally. Talking; expressing or exchanging ideas by means of the spoken word. Activities must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing; perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction. Equal Opportunity Employer/Disabled/Veterans Academy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email ************************