Retirement Service Agent
Member service representative job in Palm Beach, FL
Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service.
During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States.
* Planning and implementing security designs for National Special Security Events.
This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory.
Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process.
You must obtain a Top Secret Clearance and retain it during your career.
Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.
Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs.
See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Customer Service Representative
Member service representative job in Cooper City, FL
Licensed Insurance CSR/Agent (Homeowners-Focused)
Full-Time | In-Office | Cooper City, Broward County, FL
Do you love helping people, staying organized, and making insurance feel human? We're looking for a friendly, licensed pro to join our in-office crew and take amazing care of our clients-mostly personal lines, especially homeowners. If you're more service than sales and like a little office fun with your files, let's talk.
What You'll Tackle:
- Fix policy hiccups, answer client questions, and work those remarkets like a champ
- Client emails and phone calls
- Be part of a team that actually enjoys showing up
What You Bring:
- Active 2-20, 20-44, or 4-40 ready to upgrade within a few months
- 1+ year of insurance service
- You're detailed, dependable, and drama-free
What You'll Get:
- $27/hour starting pay (negotiable)
- Monthly retention bonuses for great client service
- Additional in-office bonus for licensed full-time staff
- $110/week for health + $10/week cell phone reimbursement
- $10/week toward AFLAC of your choice
- 401(k) available
- 11 paid holidays, growing PTO, and actual lunch breaks
- Weekly office snacks, lunches & bingo with cash prizes
- Occasional work-from-home flexibility (like when life happens)
Ready to join a team that gets stuff done, treats people right, and laughs along the way? Send your resume to ************************, or text ************. Let's make insurance more awesome together!
Customer Service Representative
Member service representative job in North Palm Beach, FL
Our client is seeking a Client Service Representative to join their team! This position is located in North Palm Beach, Florida.
Execute and submit client account servicing requests within appropriate time frames, including submitting wires and fund transfers, preparing required documentation, opening and closing accounts, maintaining accurate and complete account records, imaging documents, and researching client issues
Handle paying and receiving activities, including cash transactions and daily balancing activities, while fully understanding and adhering to all WM Lobby Banking Operations policies and procedures as documented on the WM Intranet
Develop strong understanding of the required steps involved in each request, communicating with relationship management and NCSS teams as needed to obtain information necessary to properly execute requested activities
Maintain strong understanding of policies and procedures, addressing the requirements of each activity in a timely manner and in strict adherence with company and Wealth Management Risk Management and Compliance guidelines, promptly escalating any issues or concerns to management
Develop strong knowledge of various business applications critical to client and account servicing, including online tools, and actively seek to expand knowledge of the latest enhancements to company partner and client technology and systems to maintain the highest standards of service
Assist with the maintenance and servicing of Safe Deposit Boxes in offices where available
Stay informed of new and existing company and Wealth Management products, services, and compliance requirements to respond to client inquiries and assist in recommending services that help expand overall client relationships
Monitor banking reports and provide assistance with banking audits as directed by the Team Leader or Manager
Desired Skills/Experience:
Knowledge of federal regulation banking guidelines banking operations products and services acquired through related work experience is preferred
Strong client service skills problem solving and organizational skills are required to identify research and resolve requests
Ability to think critically and to work well independently and as part of a team
Strong verbal and written communication skills
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $12.00 and $17.13. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Client Services Specialist
Member service representative job in Boca Raton, FL
Flight Operations Coordinator
This Role is an In-House Role. The Candidate must be able to travel to our Boca Raton Office. We are not considering remote candidates.
Are you ready to embark on a thrilling journey with a company that offers a dynamic, fun, and relaxed work environment? Look no further! At Jets.com, we take pride in delivering top-tier, personalized 24/7 service to our distinguished clientele who demand the best.
We are seeking an experienced and detail-oriented Flight Operations Coordinator to join our team. This role is critical in coordinating and scheduling flights while ensuring seamless operations and an exceptional client experience. Additionally, we are prioritizing candidates with leadership experience, as we see this role evolving into managing a team of coordinators in the future.
Key Responsibilities:
Coordinate and Schedule Flights - Efficiently arrange flight itineraries, considering client preferences and operational requirements.
Ensure Safe Operations - Monitor flight progress, weather conditions, and other factors that impact travel, making real-time adjustments as needed.
Client Communication - Maintain clear and professional communication with clients, providing updates and addressing any travel-related inquiries.
Accurate Documentation - Maintain detailed flight records, manage billing processes, and reconcile accounts.
Customer Service - Handle customer inquiries with professionalism, ensuring issues are resolved efficiently.
Compliance and Safety - Adhere to aviation regulations and company protocols to uphold the highest standards of service and safety.
Ad Hoc Projects - Support the Vice President of Sales on projects aimed at building, optimizing, and innovating the sales department.
Qualifications:
Leadership Experience - Ability to mentor and guide others, with the potential to lead a team of coordinators in the future.
Proficiency in Excel and PowerPoint - Comfortable analyzing data, preparing reports, and presenting insights.
Detail-Oriented and Organized - Ability to multitask and manage multiple flights and clients simultaneously.
Strong Communication Skills - Professional verbal and written communication with both clients and internal teams.
Ability to Work Under Pressure - Remain calm and efficient in a fast-paced, time-sensitive environment.
Aviation Knowledge - Preferred but not required; a willingness to learn is essential.
If you have a passion for aviation, thrive in a dynamic work environment, and are ready to grow into a leadership role while contributing to the evolution of our sales department, we encourage you to apply!
Call Center Customer Service Representative
Member service representative job in Boca Raton, FL
💼 Now Hiring: Bilingual Inside Sales Appointment Representativas- Boca Raton based
|Base + Unlimited Commission (Top Earners 50K- $100K+)
Turn conversations into life-changing consultations! As a Prospect Engagement & Appointment Conversion Specialist, you'll connect with new leads, build trust, and schedule in-person consultations with our Certified Hair Loss Specialists-helping people take the first step toward confidence.
What You'll Do:
Engage warm leads via phone, chat, text & email
Schedule and confirm in-person consultations
Re-engage abandoned or paused prospects
Deliver a luxury, white-glove experience every time
Track all activity in Salesforce
What You Bring:
Bilingual (English/Spanish) preferred
3+ years in consultative sales, luxury service, or call center
Strong communication, confidence & empathy
Salesforce or CRM experience a plus
Ability to work evenings/weekends (11am-8pm shift) with Sundays off
Must be able to report to Boca Office - no remote work
What You'll Get:
✅ Paid training from Day 1
✅ Leads provided - no cold calling
✅ Paid vacation, holidays & personal days
✅ Medical, dental, life insurance & 401(k) with match after a year
✅ Tuition reimbursement after 1 year
✅ Unlimited earning potential
Ready to make great money while changing lives? Apply now and grow your career with HairClub!
Senior Customer Service Representative
Member service representative job in Boca Raton, FL
The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements.
Client Service & Support
Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions.
Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements.
Assist clients with policy changes, cancellations, reinstatements, and general account updates.
Review client accounts to ensure accuracy and identify gaps in coverage or service needs.
Policy Administration
Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation.
Support new business and renewal processes by gathering required information and preparing applications.
Verify policy accuracy, rating information, and carrier guidelines prior to final processing.
Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments.
Claims Support
Guide clients through the claims filing process and provide follow-up as needed.
Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates.
Team & Operational Support
Provide guidance and support to junior CSRs and team members.
Assist in workflow improvement, procedure updates, and best-practice implementation.
Maintain compliance with all state regulations, company policies, and carrier requirements.
Customer Experience & Retention
Build strong client relationships through responsive service and proactive communication.
Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions).
Support retention efforts by reviewing renewal options and assisting in remarketing when needed.
Required Qualifications
Valid Florida 4-40 Customer Representative License.
3-5+ years of customer service or account management experience in a Property & Casualty insurance environment.
Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology.
Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred.
Excellent communication, problem-solving, and organizational skills.
Ability to work independently, prioritize tasks, and manage high-volume workloads.
Patient Financial Services Representative-Thoracic Surgery-FT-Days-MPG
Member service representative job in Hollywood, FL
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.
Responsibilities
Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services.Obtains pre-certification and authorization.Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service.Explains polices including all regulatory and financial consent forms; secures all required signatures.May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.May confirm physician and prescription orders ensuring accuracy.May schedule walk-in appointments for services offered.Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections.
Competencies
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK
Education And Certification Requirements
High School Diploma or Equivalent (Required)
Additional Job Information
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively. Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred. Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include: (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referrals In the Hospital, additional responsibilities include: (1) Upon validation of patient identity, place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk-in appointments (4) determine when financial assistance is needed.In Memorial Primary Care, additional responsibilities include: (1) MIH-MPC program patient referral, payment collection and eligibility scheduling (2) process referral work-ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.
Working Conditions And Physical Requirements
Bending and Stooping = 60%
Climbing = 0%
Keyboard Entry = 100%
Kneeling = 0%
Lifting/Carrying Patients 35 Pounds or Greater = 60%
Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
Lifting or Carrying > 75 lbs Non-Patient = 0%
Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
Pushing or Pulling > 75 lbs Non-Patient = 0%
Reaching = 80%
Repetitive Movement Foot/Leg = 0%
Repetitive Movement Hand/Arm = 80%
Running = 0%
Sitting = 80%
Squatting = 80%
Standing = 80%
Walking = 80%
Audible Speech = 80%
Hearing Acuity = 80%
Smelling Acuity = 0%
Taste Discrimination = 0%
Depth Perception = 80%
Distinguish Color = 0%
Seeing - Far = 80%
Seeing - Near = 80%
Bio hazardous Waste = 60%
Biological Hazards - Respiratory = 60%
Biological Hazards - Skin or Ingestion = 60%
Blood and/or Bodily Fluids = 60%
Communicable Diseases and/or Pathogens = 60%
Asbestos = 0%
Cytotoxic Chemicals = 0%
Dust = 0%
Gas/Vapors/Fumes = 60%
Hazardous Chemicals = 60%
Hazardous Medication = 60%
Latex = 60%
Computer Monitor = 100%
Domestic Animals = 0%
Extreme Heat/Cold = 0%
Fire Risk = 0%
Hazardous Noise = 0%
Heating Devices = 0%
Hypoxia = 0%
Laser/High Intensity Lights = 0%
Magnetic Fields = 0%
Moving Mechanical Parts = 0%
Needles/Sharp Objects = 60%
Potential Electric Shock = 0%
Potential for Physical Assault = 40%
Radiation = 0%
Sudden Decompression During Flights = 0%
Unprotected Heights = 0%
Wet or Slippery Surfaces = 40%
Shift
Primarily for office workers - not eligible for shift differential
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Employment is subject to post offer, pre-placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call ************ (M-F, 8am-5pm) or email *******************************
Disability Services Specialist
Member service representative job in West Palm Beach, FL
In support of the university's mission and objectives, the Disability Services Specialist assists in the management of disability services accommodations, ensuring compliance with ADA and Section 504 of the Rehabilitation Act. This role involves guiding students and families through the accommodation request process, maintaining accurate student records in the accommodations management system, and collaborating with faculty and staff to communicate policies and guidelines related to disability services. The specialist works closely with university departments to ensure accessibility, provide solutions to recurring challenges, and support the academic success of students with disabilities.
Disability Services Management
* Engages with both current and prospective students and parents/guardians to guide them through the accommodation requests process.
* Determines and grants reasonable accommodations in compliance with ADA and Section 504 of the Rehabilitation Act.
* Monitors, adjusts, and evaluates the accommodation process to ensure compliance with federal and state regulations pertaining to disability and accessibility services.
* Maintains student profiles and records in the accommodations management system.
* Serves as a liaison between the university and our accommodations management system vendor.
University Collaboration & Faculty Support
* Communicates effectively with faculty members regarding accommodations and ensures clear explanations of policies and guidelines.
* Facilitates educational and informational sessions for faculty, staff, and student leaders, focusing on effective strategies for supporting students with disabilities and optimizing the use of the accommodations management system.
* Cultivates relationships and collaborates with university partners (Academic Affairs, Residence Life and Housing, Dining, Auxiliary Services, Facilities, ITS, and Human Resources) on accommodation requests and approvals.
* Identifies consistent areas of struggle for students with accommodations and partners with other university offices to provide pathways to success.
* Manages students' dietary accommodations and/or housing accommodations processes, facilitating coordination with appropriate university departments, as needed.
Sales and Customer Service Representative
Member service representative job in Fort Lauderdale, FL
Job Description
Join Our Growing Team!
Are you an outgoing, goal-driven professional with a passion for helping people and closing sales? The Cleaning Authority is a fast-growing residential cleaning service, and we're looking for a Sales and Customer Service Representative who can confidently guide potential clients, deliver top-notch support, and help grow our customer base.
What You'll Do:
Answer incoming calls, emails, and messages from new and existing customers
Explain our residential cleaning services, pricing, and scheduling process
Convert leads into bookings through persuasive and consultative selling
Follow up with leads and previous customers to generate repeat business
Manage the scheduling of cleaning appointments and customer requests
Relay job details and special instructions to the cleaning team
Resolve issues quickly and professionally to ensure 5-star customer satisfaction
Maintain accurate client records in our CRM and scheduling system
What We're Looking For:
Experience in residential cleaning is required
High school diploma or equivalent (Associate's degree preferred)
1+ year of experience in a customer service role (service industry a plus)
One week of hands-on cleaning training is mandatory (to understand our services inside and out)
Fluent English is required.
Sales or customer service experience (in-person or over the phone)
Strong communication and persuasion skills
Friendly, empathetic, and professional demeanor
Ability to multitask and thrive in a fast-paced environment
Excellent communication and interpersonal skills
Proficient in basic computer applications (Office, scheduling tools, CRM)
Strong attention to detail and organizational skills
Ability to multitask and remain calm under pressure
Positive attitude and a passion for helping others
Compensation & Benefits:
$640-$850 per week (Base Salary + Commission)
Paid training, including one week of in-field cleaning training
Weekly pay
Opportunities for performance-based bonuses
Room for career growth and promotions
Supportive, team-oriented work culture
Why Work With Us?
We're not just selling cleaning services-we're delivering peace of mind to busy families. We value hard work, honesty, and great communication. If you want to be part of a company that values both sales results and customer relationships, this is the role for you.
Apply Today!
Sound like a fit? Click “Apply Now” and include your resume and a brief message telling us why you're a great candidate for this role.
Job Type: Full-time
Pay: $640.00 - $850.00 per week
Benefits:
On-the-job training
Paid time off
Shift:
Day shift
Experience:
Customer service: 1 year (Required)
Language:
English (Required)
License/Certification:
Driver's License and reliable car (Required)
Ability to Commute:
Fort Lauderdale, FL 33312 (Required)
Work Location: In person
Sales and Customer Service Representative
Member service representative job in Fort Lauderdale, FL
Join Our Team as a Sales and Customer Service Representative!
5M Promotions is one of the nation's fastest-growing firms in the industry. We are at the forefront of brand engagement and customer acquisition, consistently developing and implementing our clientele's latest and most advanced wireless technology by delivering and executing experiential customer service and sales campaigns. Our mission is to expand throughout the territory while simultaneously cultivating the next generation of leaders within our field.
5M Promotions is seeking a passionate and ambitious Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will create positive interactions with customers when introducing premier telecommunications products and facilitating the sales process. You will play a key role in building strong, lasting relationships with clients, driving sales, and delivering outstanding results for our clients.
What does a typical day look like for our Sales and Customer Service Representative? Let's break it down:
Meet with new and existing customers to guide them through the sales process & ensure superior customer satisfaction
Execute residential sales campaigns on behalf of our telecommunications client in an effort to drive sales and create exciting customer experiences that drive satisfaction and long-term retention
Recommend telecommunications products and services to customers based on their needs, and focus on quality and transparency in pricing
Build and nurture long-lasting client relationships to ensure their ongoing happiness and brand loyalty
Stay informed about our client's initiatives and services to effectively communicate with customers, promote the brand effectively, and boost sales
Accurately record and manage customer account details to ensure smooth service activations and installations
Work together with top-performing Sales and Customer Service Representatives to deliver seamless service and quickly address customer concerns or inquiries
Help achieve sales goals, identify new opportunities, and implement targeted outreach strategies to drive the business forward
Qualifications of the Sales and Customer Service Representative:
High School Diploma
Previous customer service, account management, or relevant sales experience is a plus!
Excellent communication, interpersonal, and problem-solving skills
Ability to build rapport quickly and manage relationships effectively
Self-motivated, goal-oriented, and passionate about driving sales results
Ability to thrive in dynamic environments and quickly integrate new information about evolving technologies and services
Although our Customer Sales Representative role is an entry-level position, our team needs career-focused individuals who want an opportunity for significant income and who desire to grow in their career and professional portfolio.
This is a performance-driven position with uncapped commission incentives. Compensation is commission only, with estimates based on average earnings in the role.
If you are ready to put your team building, critical thinking, and sales knowledge to the test, then our Sales and Customer Service Representative role is for you!
Auto-ApplyLicensed Insurance Customer Sevice Representative
Member service representative job in Lake Worth, FL
Job Description
We are a property & casualty insurance agency looking for an additional team member to provide exceptional customer service to our existing customers. Excellent opportunity to grow your income and career with sales of insurance products as well. The Agency has been in business for 30 years with a great team in place. No insurance experience necessary and we will provide on the job training.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Retirement Plan
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Friday Lunch Appreciation
Annual Bonus Opportunity
Career Growth Opportunities
Evenings Off
Responsibilities
Achieve sales goals through generating new business and cross-selling existing customers
Identify and qualify sales leads generated from a variety of sources
Help protect customers by offering Allstate products that will meet their needs
Serve your local community by helping them prepare for lifes uncertainties
Educate prospective customers on how to protect their families and assets
Provide a positive customer experience
Requirements
Strong interest in a sales and service career
No insurance experience required, Licensing assistance available
Willing to obtain necessary Property and Casualty (existing license is a plus!) Licensing assistance available
Confident, motivated individual who works well independently
Able to multi-task, follow through and follow-up
Have excellent verbal and written communication skills
Member Service Rep
Member service representative job in Davie, FL
About BrightStar
As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.
What we offer:
Medical, Dental, and Vision
401K Plan with Matching
Tuition Reimbursement Program
Supplemental Benefits
Engagement Area
Wellness Studio & Gym
Company Paid Life Insurance
Health Savings Account with Company Contributions
About the Role:
The primary purpose of this position is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members.
Essential Functions & Responsibilities:
Complete loan interviews and applications, retrieve proper documentation, and complete final loan closings.
Assist members by determining appropriate accounts and services to offer based on individual needs. Open and close accounts, answer member questions, and resolve member problems within the position's authority.
Complete account maintenance (including ATM/Debit card orders, disputes, fraud, payroll or direct deposit issues, call 24, and pc banking).
Identify the member's financial needs and suggest a product or service to meet them.
Provide outstanding service to each internal and external member as defined by our Service Standards and Promises.
Promote all BSCU products and services, including but not limited to BSCU extended products, mortgages, and investments.
Perform teller duties and other related duties as assigned (including safe deposit boxes and end-of-the-day branch balancing).
At times, this position may require support and assistance in other branch locations based on business needs.
Weekend hours may be required.
Maintain knowledge with B.S.A. Compliance training.
Other job-related duties as assigned.
Below is a breakdown of overall responsibilities:
Complete loan interviews and applications, retrieve proper documentation, and complete final loan closings.
30%
Open and close accounts, answer member questions, and resolve member problems within the position's authority.
25%
Complete account maintenance (including ATM/Debit card orders, disputes, fraud, payroll or direct deposit issues, call 24, and PC banking).
20%
As defined by our Service Standards and Promises, we provide outstanding service to each internal and external member.
10%
Perform teller duties and other related duties as assigned (including safe deposit boxes and end-of-the-day branch balancing).
10%
Other duties as assigned
5%
Performance Measurements:
Ability to understand stakeholders' needs and build trusted relationships.
Assist in preparing project management documentation consistently and accurately.
Efficient in time workload management, must act promptly to requests.
Good understanding of project methodologies.
Ability to work collaboratively with internal and external teams defined by our Service Standards and Promises.
Ability to perform well under pressure and with defined timelines and milestones.
Working knowledge and understanding of financial institution operations and business processes, including technology solutions used in financial institutions' operations.
Stay current with emerging technologies and trends.
Advanced verbal communication skills: the ability to articulate your thoughts and ideas and develop a point of view about your work.
Minimum Expectations of Knowledge and Skills:
Experience: Six months or more of similar or related experience
Education: High school education or GED
Interpersonal Skills-
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a private or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and foster sound relationships with other entities (companies and individuals).
Other Skills:
Must have excellent oral and written communication skills and be proficient with all Microsoft Office applications. Occasionally, this role will be required to assist and support other branch locations based on business needs.
Competencies:
Communication-20
Decision Making/Judgement-20
Customer Service-20
Job Knowledge-20
Initiative-20
Compliance:
Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.
In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.
Physical Requirements:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace
Auto-ApplyPremium Cruise & Custom Vacation Consultant - Sunrise, FL
Member service representative job in Sunrise, FL
Salary Range\: $20.00 to $33.05 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window\: https\://*******************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.
We pride ourselves on delivering a flawless service, as well as creating unique and exclusive experiences for our Platinum Card Members. Our Premium Cruise and Custom Vacation Consultants use their passion for travel to surpass Card Member expectations by designing unforgettable trips and memories for our Platinum Card Members. They are brand ambassadors who take pride in their ability to deliver personalized vacation using our best-in-class service, exclusive programs and premium benefits - inspiring long-term relationships and loyalty along the way.
If you have the desire to create extraordinary vacations for our valued Card Members, you are exactly who we are looking for. Delight Card Members with the unforgettable and unexpected.
As an American Express Premium Cruise and Custom Vacation Consultant, you never know what your day is going to entail. It could be a cruise, custom vacation, honeymoon, or a reunion to name a few. Here's just some of what you will be doing each day:
Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
Using your exceptional consulting skills & industry knowledge to design unique travel & lifestyle experiences by expertly booking cruises, custom vacations, hotels, flights, and transportation arrangements anywhere in the world
Providing reassurance and creating rapport by listening to needs from the initial inquiry to the welcome home greeting
A flair for building long-lasting relationships through exceptional listening and communication
Networking with our destination and supplier partners which will enable you to provide extraordinary, perfectly implemented, experiences
Communicate new and existing product offerings and value propositions relevant to the Card Member
Always put the Card Member's experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
Minimum Qualifications:
Minimum of 1 year of Cruise, Custom Vacations or Agency experience is required
Proficient understanding of world geography and emerging travel destinations
Resilience and composure to remain positive under pressure and in changing circumstances
Strong time management and multi-tasking skills
Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go' and optimistic teammate
Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
Ability to thrive in a results-driven environment, with a healthy desire to meet and exceed goals
Flexibility to work shifts, including evenings and weekends
Hours of Operation (7 days/week):
Monday-Sunday; 8\:00am-11\:00pm ET
Auto-ApplyMember Services Representative (CORP)
Member service representative job in Boca Raton, FL
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
The Member Services Representative professionally assists with membership inquiries and service requests from MDVIP members, MDVIP affiliated Physicians/Staff, and internal teams. Provides accurate information and timely follow-through for requests requiring extensive research and response.
Key Responsibilities
* Assists MDVIP members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence.
* Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
* Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks.
* Accurately documents all phone calls and activities in the member's record.
* Researches and resolves member issues and develops appropriate solutions.
* Provides information to Members and Doctor's offices to assist with Flexible Spending Account reimbursement inquiries.
* Assists members/physicians with MDVIP general website and App support.
Key Competencies
* Consistently exhibits an understanding of MDVIP policies and procedures to ensure accurate information is conveyed to internal and external contacts, and relevant information is documented.
* Maintains a professional, positive, and service-oriented approach when handling all telephone, written, or digital inquiries.
* Achieves satisfactory or above quality monitoring scores and meets established metrics.
* Demonstrates organizational values and adheres to departmental policies and expectations with regard to dependability and schedule adherence.
* Strong communication skills and be articulate and concise.
* Displays professional telephone etiquette and ability to use advanced phone systems.
Minimum Qualifications
* High school diploma or GED
* One (1) year of related experience and/or training, which may include prior customer service in a call center environment, or other business / administrative experience.
Preferred Qualifications
* Associate degree
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
Why Join MDVIP?
* Be part of a mission-driven organization leading innovation in personalized healthcare.• Drive transformation and growth in a dynamic, fast-paced environment.• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.• Comprehensive benefits: health, dental, vision insurance, and retirement plans.• Professional development: access to ongoing training and leadership development programs.• Positive work environment: consistently recognized as a Great Place to Work, fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
Responsibilities - Assists MDVIP members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence. - Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts. - Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks. - Accurately documents all phone calls and activities in the member's record. - Researches and resolves member issues and develops appropriate solutions. - Provides information to Members and Doctor's offices to assist with Flexible Spending Account reimbursement inquiries. - Assists members/physicians with MDVIP general website and App support.
Auto-ApplyMember Services Representative (CORP)
Member service representative job in Boca Raton, FL
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
The Member Services Representative professionally assists with membership inquiries and service requests from MDVIP members, MDVIP affiliated Physicians/Staff, and internal teams. Provides accurate information and timely follow-through for requests requiring extensive research and response.
Key Responsibilities
Assists MDVIP members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence.
Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks.
Accurately documents all phone calls and activities in the member's record.
Researches and resolves member issues and develops appropriate solutions.
Provides information to Members and Doctor's offices to assist with Flexible Spending Account reimbursement inquiries.
Assists members/physicians with MDVIP general website and App support.
Key Competencies
Consistently exhibits an understanding of MDVIP policies and procedures to ensure accurate information is conveyed to internal and external contacts, and relevant information is documented.
Maintains a professional, positive, and service-oriented approach when handling all telephone, written, or digital inquiries.
Achieves satisfactory or above quality monitoring scores and meets established metrics.
Demonstrates organizational values and adheres to departmental policies and expectations with regard to dependability and schedule adherence.
Strong communication skills and be articulate and concise.
Displays professional telephone etiquette and ability to use advanced phone systems.
Minimum Qualifications
High school diploma or GED
One (1) year of related experience and/or training, which may include prior customer service in a call center environment, or other business / administrative experience.
Preferred Qualifications
Associate degree
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
Why Join MDVIP?
• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work , fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
Auto-ApplyMember Services Representative (CORP)
Member service representative job in Boca Raton, FL
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
The Member Services Representative professionally assists with membership inquiries and service requests from MDVIP members, MDVIP affiliated Physicians/Staff, and internal teams. Provides accurate information and timely follow-through for requests requiring extensive research and response.
Key Responsibilities
Assists MDVIP members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence.
Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks.
Accurately documents all phone calls and activities in the member's record.
Researches and resolves member issues and develops appropriate solutions.
Provides information to Members and Doctor's offices to assist with Flexible Spending Account reimbursement inquiries.
Assists members/physicians with MDVIP general website and App support.
Key Competencies
Consistently exhibits an understanding of MDVIP policies and procedures to ensure accurate information is conveyed to internal and external contacts, and relevant information is documented.
Maintains a professional, positive, and service-oriented approach when handling all telephone, written, or digital inquiries.
Achieves satisfactory or above quality monitoring scores and meets established metrics.
Demonstrates organizational values and adheres to departmental policies and expectations with regard to dependability and schedule adherence.
Strong communication skills and be articulate and concise.
Displays professional telephone etiquette and ability to use advanced phone systems.
Minimum Qualifications
High school diploma or GED
One (1) year of related experience and/or training, which may include prior customer service in a call center environment, or other business / administrative experience.
Preferred Qualifications
Associate degree
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
Why Join MDVIP?
• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work , fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
Auto-ApplyCustomer Retention/Billing Specialist
Member service representative job in Boca Raton, FL
Job DescriptionROLE DESCRIPTION: State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
Greet clients, answer phone calls, respond to emails, and handle client inquiries.
Manage schedules, book appointments, and maintain office supplies.
Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed.
Enter client information into the agency management system and update records as necessary.
Handle billing inquiries, process payments, follow up on overdue accounts.
Act as a liaison between clients and agents, ensuring clear and effective communication.
Assist in organizing marketing events, preparing promotional materials, and managing social media accounts.
Provide preliminary assistance to clients in the claims process, ensuring proper documentation and communication with claims adjusters.
BENEFITS:
Monthly Bonuses based on performance
Opportunity for advancement
Paid time off
Health Insurance
Retirement Plan
Training & development
QUALIFICATIONS:
Must be able to obtain FL 4-40 Customer Representative License
Knowledge of Citizens and EasyLink a must.
Previous insurance experience preferred (State Farm)
Previous administrative or customer service experience, preferably in an insurance or financial services setting.
Proficiency in Microsoft Office Suite and familiarity with agency management software.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Friendly and professional demeanor with a strong focus on customer satisfaction.
High level of accuracy in data entry and document preparation.
Ability to work independently, handle client issues, and find effective resolutions.
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Office Administrator/Customer Service Representative
Member service representative job in Boca Raton, FL
Office Administrator Job Responsibilities:
Supports company operations by maintaining office systems and supporting management staff.
Maintains office services by organizing office operations and procedures, controlling correspondence, organizing filing systems, reviewing and approving supply requisitions, and monitoring clerical functions.
Implements office policies by upholding standards and procedures, measuring results against standards, and making necessary adjustments.
Completes operational requirements by scheduling employee appointments and following up on work results.
Keeps management informed by reviewing and analyzing reports, summarizing information, and identifying trends.
Manages company accounts and controlling the flow of incoming and outgoing merchandise
Assists office management with required permitting paperwork. Organizing permitting files and collecting required documents for Production team.
Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during calls
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyEMERGENCY MEDICAL SERVICES SPECIALIST
Member service representative job in Palm Beach, FL
Performs work assisting in the enforcement and regulation of Palm Beach County's ordinance regulating ambulance operations. Responsible for inspecting ambulance/rescue vehicles and personnel and compiling data for statistical analysis. Work is performed in accordance with established procedures, rules and regulations enforced by State and County government. Other work includes serving as support staff for the Emergency Medical Services (EMS) Providers Association and the EMS Advisory Council. Work is performed under the general supervision of the Emergency Medical Services Manager.
QUALIFICATIONS:
Associate's Degree in Emergency Management, Public/Business Administration, Education, or related field; minimum of four (4) years of experience in emergency response, emergency preparedness, emergency recovery and mitigation for natural and man-made disasters. Equivalencies: Unrelated Associate's Degree/related Bachelor's Degree AND six (6) years of related experience; graduation from high school/equivalent recognized certification AND eight (8) years of related experience.
PREFERENCE FOR EXPERIENCE IN/WITH: Using Microsoft Office Suite software (Word/Excel/Outlook/PowerPoint) and Time Server; CAMEO and HRIS.
Member Services Rep/Advocate III
Member service representative job in Weston, FL
Over 20 million individuals benefit from services that Altegra Health provides. When you join our team, you stand on the foundation of a successful organization that enriches an individual's life. We place a high value on qualities such as integrity, empathy, excellence and trust.
Job Description
We offer a full-time position as an Altegra Member Services/Sr. Customer Service Rep at our Weston, Florida corporate center. The position reports to the Advocate Supervisor in the Member Services division. Our Sr. Customer Service Reps are professionals who interact with health plan members through outbound and inbound telephonic contact to complete various intake services.
RESPONSIBILITIES:
• Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member's eligibility for services.
• Achieve individual growth and production goals.
• Contribute to the department's success by succeeding at departmental and quality metrics.
• Review correspondences and/or inquiries from the health plan members to determine needs and fast track highly qualified cases.
• Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned.
• Stay informed with current knowledge of state and federal regulatory requirements.
• Comply with all company and department operational guidelines and policies.
• Participate in Altegra Health staff and operational development programs as assigned.
Qualifications
QUALIFICATIONS:
• Must have a High School diploma or GED and some college coursework. Associates degree preferred with a focus in Health Care Administrative, Business, Finance, or a related field from an accredited college or university. Verifiable experience which demonstrates the ability to perform the functions of the position.
• Must have 4 - 6 years of professional call center experience.
• Ability to work independently.
• Demonstrates patience and empathy.
• Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills).
• Ability to successfully market, sell, and promote company services in an outbound call center (production driven) environment.
• Professional behavior with courteous, polite and energetic qualities.
• High commitment to accuracy, high quality work, and detail-oriented.
• Must be driven and motivated to exceed individual and team goals.
• Able to learn and adapt to changing environments, applications and software.
• Experience with the health care industry. Prefer general knowledge of Medicare, Medicaid, and Managed Care.
• Knowledge of MS Word, Excel and PowerPoint.
• Bilingual is a plus (English/Spanish).
MUST BE ABLE TO WORK M-F 11am - 8pm or 2pm - 11pm.
Additional Information
All your information will be kept confidential according to EEO guidelines.