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  • Customer Success Lead

    Volante Technologies 4.3company rating

    Member service representative job in Miami, FL

    About Us : Volante Technologies is the leading global provider of low-code cloud Payments as a Service solution for financial businesses. We are disruptors and innovators and we are growing fast. For the last three years, we have been the #1 seller of wholesale payment systems worldwide. At Volante, we are all about revolutionizing the world of Payments. Role Overview We are looking for an seasoned Customer Success expert to manage our most critical Enterprise clients in the US and LATAM regions. In this role, you will partner with the Head of Account Management to execute our regional engagement strategy. You are the primary face of the company for your portfolio, working to keep customers happy (Retention) and identifying new problems we can solve for them (Expansion). While this role is strategic, it requires significant mobility, you will be expected to travel frequently to drive business reviews and workshops. What You Bring 10+ years in Customer Success, Account Management, or Consulting for Enterprise B2B software. Business-level fluency in Spanish is required. You must be able to present to Executives and conduct business meetings in Spanish. You understand how to identify a sales opportunity. Familiarity with frameworks like MEDDIC is a strong plus. Willingness to travel frequently (approx. 25-40%) for client meetings across the Americas. Professionals based in the South Florida area (Miami/Fort Lauderdale/West Palm Beach) preferred. (Qualified candidates in other locations willing to travel will be considered). Your Objectives (Shared OKRs)- You will share the following Key Results with the Head of Account Management. We win as a team, and your execution is critical to hitting these regional targets: Maximize Client Value Strategic Reviews: Drive the execution of our Americas Team Target of 105 Formal Client Reviews (SBRs) annually. You will own a significant volume of these engagements, requiring frequent onsite presence. Success Planning: Implement "Joint Success Plans" (JSPs) for top accounts in the region. Risk Management: Ensure all "Red/Yellow" accounts have a defined "Get-to-Green" plan with clear deliverables. Maximize Client Opportunity Pipeline Generation: Contribute to the Americas Team Target in new Expansion/Upsell pipeline. (Note: You source and qualify the lead; Sales closes it. You retain attribution credit). Net Revenue Retention: Drive regional performance to achieve 115%+ NRR. Roadmap Alignment: Facilitate roadmap and discovery workshops for Top 15 accounts. What You'll Do Strategic Account Management: Manage a portfolio of high-value Enterprise clients. You are their main point of contact and their internal advocate. High-Touch Engagement (Travel): This role requires a willingness to travel within the US and LATAM to meet stakeholders face-to-face. You will be the primary driver of onsite Strategic Business Reviews. Opportunity Identification: Proactively look for opportunities to expand our footprint within your accounts to help us hit our shared pipeline goals. When you find an opportunity, you will qualify it (confirm budget and need) and introduce the Sales team. Bilingual Communication: Navigate complex business discussions with stakeholders in Latin America, understanding both the language and the business culture. Equal Opportunity Statement At Volante Technologies, we believe diversity drives innovation and inclusion fuels success. We are committed to creating a performance driven workplace where everyone feels valued, respected, and empowered to bring their authentic self to work. We welcome candidates from all backgrounds and ensure equitable opportunities for growth. All qualified applicants will receive consideration without regard to race, color, religion, age, gender, national origin, disability, sexual orientation, veteran status, or any other factor protected by law. Together as ONE TEAM, we celebrate differences and foster collaboration, creativity, and belonging.
    $101k-150k yearly est. 5d ago
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  • Customer Services Specialist

    Savills North America 4.6company rating

    Member service representative job in Miami, FL

    ABOUT THE ROLE The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments. KEY RESPONSIBILITIES Marketing Coordination Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits. Lead Social Media Management efforts such as LinkedIn a plus Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards. Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking. Coordinate photography, floor plans, and other creative assets with vendors and internal teams. Maintain and organize the team's contact database while improving marketing processes for better efficiency and results. Financial Support Handle billing, invoicing, and expense reports for the team. Update and maintain stacking plans and other financial tracking tools in Excel. Administrative Support Greet and assist guests; answer and route incoming calls. Manage incoming and outgoing mail and packages. Keep Salesforce and other CRM databases accurate and up to date. Schedule meetings, conference calls, and team activities. Set up conference rooms and prepare materials for client meetings. Client Interface Help prepare materials and presentations for client meetings. Participate in client pitches as needed. Coordinate communication and logistics between the team and clients. Process Management Work closely with the team to manage all active projects and client assignments from start to finish. Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks. Anticipate next steps and help keep the team organized and accountable. Serve as the central point of coordination for ongoing projects and team priorities. Partner with other Client Services Specialists and Operations staff on office-wide initiatives. Qualifications Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field). Professional, proactive, and able to work both independently and as part of a team. Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important. Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce. Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to handle multiple priorities. WHY JOIN US? Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
    $27k-36k yearly est. 3d ago
  • Customer Support Specialist

    Insight Global

    Member service representative job in Miami Lakes, FL

    Required Skills & Experience 2+ years of work experience in Customer Support or Customer Service role Strong Microsoft Office / Excel - VlookUps and Pivot Tables Ability to work in a fast-paced environment managing multiple priorities Strong verbal and written communication Nice to Have Skills & Experience Experience with Systems Applications and Processing (SAP)/ERP system Aerospace industry experience Data analytics experience Job Description Our Aerospace client is looking for Customer Supports Specialists to join their team. This role involves analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, responding to customer inquiries regarding spare parts requirements, and resolving delivery issues. This positions also entails creating and tracking performance metrics, cultivating strong customer relationships, and developing a deep understanding of the customer's culture and business strategies. This position is offering $21.91/hour.
    $21.9 hourly 1d ago
  • Account Service Representative -Field Sales

    New Health Partners 4.1company rating

    Member service representative job in Doral, FL

    The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. March start date
    $21k-28k yearly est. 3d ago
  • Technical Services Rep

    Latitude 3.9company rating

    Member service representative job in Homestead, FL

    Position OverviewThe Technical Customer Solutions Specialist serves as a critical interface between customers and laboratory testing operations. This role is designed for a science-focused professional who can apply technical knowledge to guide customers toward appropriate testing solutions. The individual will support customers throughout the lifecycle of a test program-helping interpret requirements, translating technical standards, and ensuring a high-quality customer experience from initial inquiry through completion.The position requires strong scientific aptitude, attention to detail, and the ability to communicate complex technical information to audiences with varying levels of technical understanding.Key Responsibilities Educate customers on available testing services and recommend appropriate courses of action based on technical and scientific requirements Provide technical guidance on test program setup and execution Support customers before, during, and after testing to ensure accurate and effective outcomes Review, interpret, and summarize testing standards, specifications, and engineering drawings Maintain detailed and accurate documentation of all customer communications and project activities Collaborate internally to review project scope, feasibility, and timelines Develop cost estimates and proposals for testing services across multiple laboratory locations Follow up on open opportunities, including requested but unsubmitted test programs Conduct on-site customer tours and explain laboratory capabilities and testing methodologies Represent the organization at trade shows, conferences, and industry events Perform additional duties as needed to support business and customer objectives Required Education, Experience & Skills Associate's degree or higher in a science or technology-related discipline Minimum of 3 years of customer-facing experience, including substantial written communication Ability to explain technical and scientific concepts clearly to both technical and non-technical audiences Proficiency with standard business software, including Microsoft Word and Excel Strong written and verbal communication skills in English, with a high attention to detail Working knowledge of algebra and geometry Understanding of professional business communication and etiquette Preferred Qualifications Five or more years of customer service or technical support experience Bachelor's degree or higher in a hard science (e.g., Chemistry, Biology, Physics, Materials Science, Engineering Technology) Experience working in a laboratory, testing, or manufacturing environment Familiarity with national and international testing standards (e.g., ASTM, ISO, DIN) $19 - $24 an hour
    $19-24 hourly Auto-Apply 15d ago
  • GENERAL SERVICES SPECIALIST - 48007016 (BLIND SERVICES)

    State of Florida 4.3company rating

    Member service representative job in Florida City, FL

    Requisition No: 868206 Agency: Department of Education Working Title: GENERAL SERVICES SPECIALIST - 48007016 (BLIND SERVICES) Pay Plan: Career Service Position Number: 48007016 Salary: $57,783.00 to $63,561.30 Annually Posting Closing Date: 02/13/2026 Total Compensation Estimator Tool Florida Department of Education Division of Blind Services Business Enterprise Program Location: Tampa, FL (Hillsborough County) Position Title: General Services Specialist (Career Service) Salary Range: $57,783.00 to $63,561.30 Annually CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY This advertisement may be used to fill multiple vacancies up to six months. APPLICATION INFORMATION & HIRING REQUIREMENTS: Application Information: * Your Candidate Profile (application) must be complete in its entirety. * Work History (in easy to review chronological order) Consists of: * Any position held by a State of Florida Agency * Any position held by a Florida University * All periods of employment from high school graduation * All periods of current or prior unemployment * Gaps 3 months or more must be accounted for* * Any Education * Any Volunteer Experience * Your resume and application must match * *Gaps 3 months or more must be addressed - you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps. * It is unacceptable to use the statement "See Resume" in place of entering work history. Your candidate profile will be converted to your official application. * Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. Hiring Information and Requirements: * The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system. * If claiming Veteran's Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only. * If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only. If you are missing any of the items above, your packet may be held up at the final review step. NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. OFFICE CONTACT: Maureen Fink, Operations & Management Consultant Manager Phone: ************ JOB DESCRIPTION: This position performs a wide range of assignments under the limited supervision of the direction of the Operations & Management Consultant Manager - SES, Business Enterprise Program (BEP), Division of Blind Services. This position serves as the primary point of contact for the licensed operators in the Business Enterprise Program (BEP). The position will be responsible for communicating, training, supporting, and initiating new site development as needed. DUTIES & RESPONSIBILITIES: (Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.) The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions: * Advises and assists blind clients and consumers of the division in managing food service facilities with employer/employee relations, inventory control, sales strategies, and pricing structures. * Provides training, as needed on menu planning, food preparation, caring for equipment and business development. * Ensures that businesses are operated according to Licensed Operator Facility Agreements, and State and Federal Regulations. * Helps negotiate with building managers and cafeteria site owners. * Procures equipment, materials, and supplies. * Assists with installing, replacing, or repairing equipment and vending machines. * Provides coordination services for licensed operators. * Advises and assists blind managers with employer/employee relations, inventory control, sales strategies, and pricing structures. * Provides training in business development or other areas as deemed necessary. * Inspect business sites for compliance with sanitation and health codes. * Writes activity reports and documents on the client manager's progress. * Advises licensed operators on inventory resale merchandise as needed. * Writes purchase and repair orders as needed. Recommends new opportunities for food service and/or vending routes throughout the State of Florida. * Participates in the activities of the committee of vendors as required. * Make surveys of buildings or properties to determine their suitability as locations for vending facilities to be operated by blind Business Enterprise Program (BEP) managers. * Assists with the completion of necessary contractual arrangements for the establishment and operation of vending facilities with appropriate property management companies. * Arranges for the design, installation of equipment, supply procurement, and initial stock needed for opening new or remodeled units. * Prepares reports as required on the status of various Business Enterprise Program (BEP) activities including reports related to the operation of facilities by licensed operator's and unassigned facilities. * Ensures activity of in-service training opportunities for facility managers. * Documents contact and communication with BEP managers, public representatives and private vendors utilizing standardized reports. * Serves as the contract manager with respect to licensed operator agreements. * Participates in on-going staff development opportunities and maintains a current Safe Serve Certification. * Implements effective facility visitations to ensure optimal operation of each facility. At minimum, visits must include a review of financial, compliance, health, and safety and sanitation matters. * Keeps the supervisor informed on ongoing facility inspection issues and provides a plan of action to address any violations. * Responsible for providing a concise summary of all licensed food service facilities inspections semi-annually as assigned. KNOWLEDGE, SKILLS & ABILITIES: * Knowledge of the principles and practices of purchasing and maintaining supply inventory, property management, food service and/or real property management. * Ability to understand and apply applicable rules, regulations, policies and procedures. * Ability to formulate policies and procedures. * Ability to utilize problem-solving techniques. * Ability to analyze and identify operational and/or management problems. * Ability to communicate clearly and effectively both verbally and in writing. * Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goal. * Ability to work and perform under stressful conditions. * Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of others. * Ability to work independently and perform tasks and responsibilities with limited guidance and direction. * Ability to gather, analyze and organize information into logical format for presentation in reports, documents, and other written materials. WHO WE'RE LOOKING FOR: The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function. OTHER MISCELLANEOUS DUTIES: * Performs other duties as requested. * Travel and driving are required for this position. MINIMUM QUALIFICATIONS: * A bachelor's degree from an accredited college or university in a field of study reasonably related to, business administration, purchasing, procurement, supply inventory, property management, or food service operations; or * Four years of professional and relevant experience in a field of study reasonably related to business administration, purchasing, procurement, supply inventory, property management, or food service operations. Preference will be given to those with a bachelor's degree. PREFERRED QUALIFICATIONS: Preference will be given to candidates with: * Three (3) to five (5) years' experience in business administration, purchasing, procurement, supply inventory, property management, or food service operations. * Candidates who hold a Safe Serve Certification. DIVISION OF BLIND SERVICES MISSION STATEMENT: The Division of Blind Services ensure blind and visually impaired Floridians have the tools, support and opportunities to achieve success. In partnership with others, we create a barrier-free environment in the lives of Floridians with visual disabilities. The Florida Division of Blind Services helps blind and visually impaired individuals achieve their goals and live their lives with as much independence and self-direction as possible. The Division serves thousands of Floridians through its plethora of programs and services. District and Satellite Offices located throughout the state, as well as the Career, Technology and Training Center for the Blind & Visually Impaired (CTTC), and the Braille and Talking Books Library. The Division of Blind Servies has become a national model in education, employment and other services that foster independence for blind and visually impaired Floridians. FLDOE: Division of Blind Services Working for the State of Florida has Benefits! * State Group Insurance Coverage options+ (health, life, dental, vision, and other supplemental options) * Nine paid holidays and a Personal Holiday each year. * Student Loan Forgiveness Program (Eligibility required). * Tuition Fee Waivers (Accepted by major Florida colleges/universities). * Maternity and Parental Leave Benefits. * Retirement plan options, including employer contributions (*************** * Annual and Sick Leave Benefits. * Flexible Spending Accounts. * Ongoing comprehensive training provided. * Highly skilled, professional environment. For a more complete list of benefits, visit ***************************** * We care about the success of our employees. * We care about the success of our clients. * We are always improving our technology, our tools, our customers' experiences and ourselves. * We offer rewarding experiences for reliable, compassionate and professional employees. LEAVE INFORMATION: (CS) * Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment. * Sick Leave - Career Service employees earn 8.667 hours of sick leave credits per month. BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct the required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement. SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the Selective Service website. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
    $57.8k-63.6k yearly 4d ago
  • Account Services Representative

    Tradestation 4.6company rating

    Member service representative job in Plantation, FL

    Who We Are: TradeStation is the home of those born to trade. As an online brokerage firm and trading ecosystem, we are focused on delivering the ultimate trading experience for active traders and institutions. We continuously push the boundaries of what's possible, encourage out-of-the-box thinking, and relentlessly search for like-minded innovators. At TradeStation, we are building an AI-First culture. We expect team members to embrace AI as a core part of their daily workflow, whether that's using AI to accelerate development, enhance decision-making, improve client outcomes, or streamline internal processes. We hire, grow, and promote people who can harness AI responsibly and creatively. We treat AI as a partner in problem-solving, not just a tool; following our governance standards to ensure AI is used ethically, securely, and transparently. If you join us, you're joining a culture where AI is how we work . Are you ready to make yourself at home? What You'll Be Doing: The Account Services Representative is responsible for a wide range of tasks related to account opening, maintenance, and servicing. This position involves processing client account requests, conducting Know Your Customer (KYC) reviews, offering exceptional customer support, and ensuring effective communication between clients and internal teams. In addition, the role requires the ability to manage multiple tasks in a fast-paced environment, resolve issues quickly, and maintain strong written communication skills. Prepare new account paperwork for principal reviews Process account openings, closings, and other administrative requests Enter account information in various back-office systems Conduct background checks for new customers through third-party vendor applications Collaborate with internal teams (e.g., Treasury, Client Experience, Sales, Financial Crimes) to resolve client issues and provide timely solutions Link brokerage accounts to customer trading log-ins Maintain and update accurate client records and account documentation in the firm's CRM and account management systems Monitor collaboration queues and take a proactive approach to ensure issues are handled efficiently Document procedures to ensure consistency and transparency in processes Identify opportunities to improve client satisfaction and escalate complex issues as needed Represent TradeStation Securities professionally by providing excellent service and consistently exceeding expectations Ensure compliance with regulatory requirements and internal policies The Skills You Bring: High attention to detail with the ability to thrive in a fast-paced, deadline-driven environment Ability to multitask and manage a high volume of requests with accuracy Strong data entry and processing skills Reliable, punctual and self-starter Customer service oriented Strong analytical and organization abilities Ability to identify areas for process and procedural improvement Excellent written communication skills Familiarity with back-office functions and data entry processes Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with SunGard Phase 3, GMI, or other back-office brokerage systems is a plus Minimum Qualifications: 1-2 years of experience in customer service, financial services, or brokerage operations Desired Qualifications: Bachelor's degree preferred What We Offer: Collaborative and dynamic work environment Competitive Salaries Yearly bonus opportunities Comprehensive benefits for you and your family starting Day 1 Generous paid time off policies Access to TradeStation employee benefits, including full access to trading education materials Pay Range (US) $60-65K (Countries outside of the US have differing ranges in accordance with local labor markets) TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws. #LI-Hybrid
    $23k-26k yearly est. 60d+ ago
  • Member Relations Associate

    Major Food Brand 3.4company rating

    Member service representative job in Miami, FL

    MFG is hiring a Member Relations Associate to join our team! Responsibilities Responsible for membership communication: nomination emails, membership database organization, tracking applicants, day-to-day correspondence with members Assisting with monthly membership newsletter Overseeing ZZ's Club Membership e-mail: ********************** Training and implementing Peoplevine app into membership community Responsible for key date communication to members (i.e. Art Basel, NYE announcements, etc.) Assisting MFG Senior Director VIP Relations with administrative membership tasks BENEFITS: We offer competitive salary, medical/dental/vision insurance, TransitChek discount, Team Member Referral program, a generous dining program, and progressive paid time off. We offer many opportunities for growth and development for those who show long-term commitment to their role and MFG. Equal Employment Opportunity Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.
    $30k-74k yearly est. Easy Apply 60d+ ago
  • Part-Time Customer Assistant Representative

    Envoy Air Inc. 4.0company rating

    Member service representative job in Miami, FL

    Envoy Airlines is a stable, secure, and fast-growing American Airlines Group company. You will be stimulated, challenged, and have the opportunity to develop your career. Come work for Envoy Air at the Miami International Airport, where you will join a team committed to providing outstanding service. PAY RATE: $13.81 / hr. Customer Assistance Representatives - Welcome customers and provide a high level of customer service to the traveling public by assisting passengers. Representatives offer assistance or seek out customers who may need assistance, i.e., large parties, passengers with disabilities, etc. and escort passengers to and from the terminal to the aircraft, handle the loading and unloading of baggage and providing assistance to disabled passengers or others needing special assistance. The terms and conditions of this position are covered by the CWA Collective Bargaining Agreement. Benefits and privileges * On-the-job paid training * Comprehensive health benefits * Flexible schedules * Free flights on American Airlines * 401K program * Other benefits include Employee Assistance Program, discounts on hotels, cars, cruises and more! Job Description * Provide a high level of customer service * Answer questions about flight schedules and general terminal access * Stand and walk for extended periods of time * Provide a wide variety of assistance to mobility impaired customers such as, pushing wheelchairs, transferring to/from aisle chairs to aircraft seats up or down Jet bridge * Escorts passengers from the terminal to and from aircraft ensuring a safe path at all times * On occasion it may be necessary to drive a golf cart or tugs in congested areas * Responsible to fill out passenger paperwork relating to unaccompanied minor passengers; on occasion, may be required to stay overnight escorting an unaccompanied minor passenger * Lift and carry heavy luggage weighing up to 100 pounds (some items may be heavier) * Monitoring airport activity and performing required security checks of aircraft post-arrival and pre-departure following established company, government and airport procedures * Assists with oversize and valet luggage to ensure bags and sporting items are tagged and routed to the correct destinations * Ensures unattended aircraft are secure and performs security checks on all international arrivals, international departures and remain overnight (RON) aircraft * Ensures the correct loading of the aircraft, maintains accurate logs and records made manually or by input into a computerized system * Remove unclaimed bags from carousel * Stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas * Work shifts that include irregular and/or extended hours, weekends and holidays * Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement (CWA) Requirements * Must be a least 18 years of age * Must possess at least one form of TSA-acceptable identification for business travel purposes. * High school diploma or GED or international equivalent * Good communication skills * Authorized to work in the United States without sponsorship * Depending on airport authority requirements in the location where the position is based, Naturalized U.S. citizens may be required to provide a valid U.S. passport and naturalization certificate as part of the hiring and verification process. * Must be able to read, write, fluently speak, and understand the English language * Willing and able to lift and push items weighing up to 100 lbs (some items may be heavier) * Must be flexible to work rotating shifts including days, nights, weekends, holidays, and rotating days off and to work additional hours without notice based on operational needs * Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Please click on the link for more insight into Envoy Air: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment #EnvoyHubH
    $13.8 hourly Auto-Apply 18d ago
  • Customer Support Services Rep I

    Mindlance 4.6company rating

    Member service representative job in Weston, FL

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Title: Customer Support Services Rep I Duration: 6+ Months Location: 2915 Weston Road, Weston Florida 33331 Job Description: Work schedule: Mon - Fri; 10:00 am to 7:00 pm, and 1 Saturday a month 11:00 am to 2:00 pm (but person would leave early 3 hrs during the week, to avoid OT). *** Candidates must be bilingual and able to fully communicate in SPANISH. Previous inbound Customer Service/Call Center experience in a Medical/Hospital/Pharma setting is preferred. Above average PC skills required. Summary: Under close supervision, receives various inquiries from consumers, health care professionals and direct customers. Receives customer orders and answers customer inquiries regarding product information, delivery dates and back-order status. Monitors customer information database. Assists field sales personnel with requests from customers. This is the entry-level position in the Customer Support Services Representative job family. Essential Job Functions: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. • Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws. • Communicates with customers via telephone, email, fax or in person, and receives product orders and general inquiries. • Monitors and provides updates to the customer master group. • Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation. • May be required to participate as a Super User with SAP. • May be requested to work on specific projects. • Interfaces with other departments in the processing of any customer related issues. • Assists customers with requests for and the processing of returned goods. • Complies with Company policies and procedures, including safety rules and regulations. • Performs related duties as assigned. Required Knowledge and Skills: Knowledge of: • Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements. • Standard office procedures, practices and protocols. • Basic sales, contract administration and customer service principles. • English usage, spelling, grammar and punctuation. • Current Company policies and procedures, including safety rules and regulations. • Computer systems and software applications, such as Microsoft Office. • Proficiency with 10-key data entry. • SAP experience preferred. • General office experience including filing & copying. Qualifications Skill in: • Achieving goals, objectives and practices for effective, efficient and cost effective management of allocated resources. • Interpreting and closely following instructions and procedures. • Participating in a full range of Sales-related support services. • Typing and keyboarding with a high degree of accuracy. • Writing and composing business correspondence. • Working under time constraints and in pressure situations. • Communicating clearly and concisely, both orally and in writing. • Establishing and maintaining effective relationships with individuals contacted in the course of work. • Operating computer systems and software applications, such as Microsoft Office, specifically MS Word and Excel. • Representing the Company professionally, effectively and efficiently. • Organizational skills and time management. Physical Requirements and Working Conditions: Requires the ability to sit for extended periods, stand, walk, communicate via telephone, computer and/or face-to-face contact, hearing and vision within normal range, and use basic office equipment such as a personal computer, copier and fax machines regularly in the course of work. Work is performed in an office environment. Noise level in this environment is within the normal range. Thank You ! Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-37k yearly est. 60d+ ago
  • Student Services Officer

    Florida National University-Main Campus 3.7company rating

    Member service representative job in Miami, FL

    Position Overview: The Student Services Officer coordinates and assist with the activities of the Student Services department. Collaborate with promoting and executing activities to enhance the cultural, professional, and educational growth of students. Provides support to the students and the administration regarding interactions occurring throughout student's university life. Key Responsibilities: * Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally. * Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities. * University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies. * Special Projects: Execute special projects assigned by the President or supervisor. * Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules, and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations. * Assigned Duties: Undertake other assigned duties as required. Specific Duties and Responsibilities: * Assist with the Enforcement of regulations and standards found in the University Catalog and Student Handbook, when necessary, among the student body. * Coordinate, and assist with the Commencement ceremony for graduating students for all campuses. * Provide recommendations to Director of Student Services and Campus Dean regarding student feedback with concerns regarding various departments of the university to ensure student satisfaction and resolution. * Encourage student participation and provide assistance in developing the Student Government Association for the campus. * Issue and enforce the usage of student ID card throughout the campus. * Coordinate and assist in executing the educational, professional, and cultural activities that enhance student growth and development. * Assist and facilitates with the participation of students in various student organizations. * Coordinate and assist with the implementation of the orientation event for new students. * Assist with the Safety plan for students and staff for the campus. * Provide information on the Family Educational Rights, Privacy Act, and the Department of Education Privacy Act rules to students when inquiries arise. * Provides information and support with regards to Title IX. * Provide continuing education information to students. * Maintain graduate students list database for future Alumni Association. * Provide health insurance information to domestic and international students. Other Duties: * Prioritize and address the unique needs of service member students by ensuring seamless coordination of support services. * Offer resources and services to ease transitions between military and civilian life, recognizing the impact on both social and academic aspects. * Stay informed about changes in military educational policies and ensure the institution's compliance with relevant regulations affecting active-duty students. Requirements: * Bachelor's degree * Must have supervisory experience. * Solid understanding of the student life cycle within a school setting. * Excellent communication, customer service and interpersonal skills, including problem solving, organization and conflict resolution skills * Ability to work with people from a variety of diverse social and economic background * Develops constructive and cooperative working relationships with others * Very strong phone and computer proficiency in Word, PowerPoint and Excel a must, including typing and data entry * Ability to work independently and adapt to change. * High energy, assertive, results driven and highly ethical. Job Type Full-time. Schedule: * Monday - Thursday: 2 days from 8:00am to 5:00pm and 2 days from 12:00pm to 9:00pm * *Fridays alternate (campus closes at 7pm) (8:00am to 5:00pm or 10:00am to 7:00pm) Benefits: * Health insurance (medical, dental, vision) * Paid Time Off * Tuition waiver * Tuition reimbursement * 401(k) * 401(k) matching * Life insurance Working Conditions General office working conditions. Noise level is at normal office capacity. Physical Demands The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee may be required to frequently and for extended periods of time, sit; stand; walk; use hands to handle and feel objects; reach with hands and arms; climb stairs. This position requires the ability to see, hear, and operate a computer keyboard and standard office equipment. The employee must lift and/or move up to (10) pounds and occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. The employee must travel to other campuses, as needed and/or required. Safety Hazard of the Job Minimal Hazards.
    $28k-36k yearly est. 3d ago
  • Member Associate (VIP Guest Services) - PS MIA

    The Private Suite LLC

    Member service representative job in Miami, FL

    About PS PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality. Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft. Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences. We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS. The Role: Member Associate (VIP Guest Services) As a Member Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, curating an unparalleled experience for our esteemed guests from the moment their travel journey begins. Your role demands an intricate understanding of their travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded. Elevate your career to new heights and join us in redefining the standards of luxury travel. Due to the unique operational needs and scheduling of the airport and the airlines it serves, PS requires all Associates to maintain open availability on the days they are scheduled to work. Start Times for their 8-hour shifts will be altered to meet the schedule of customers' reservations. Responsibilities & Expectations Reservation Mastery: Lead PS guest experiences by having a thorough understanding of travel itinerary and anticipating needs, providing immaculate customer service. Warm Welcome: Welcome guests with a personalized greeting upon arrival at PS, setting a tone of white glove service from the start. Personal Guide: Personally escort members to their Private Suite or our Salon, offering a comprehensive introduction to exclusive features and amenities. Luggage Concierge: Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 70 lbs. Elegant Security/Immigration Assistance: Escort guests through PS' on-site airport security with grace and efficiency. Greet members off arriving international flights at PS before escorting through on-site immigration. Intensive Training and Support: Successfully complete 6-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all aspects of Member Services VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences. Exquisite Service: Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence. Dynamic Flexibility: Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience. Requirements Must pass a pre-employment background check including drug screening and TSA/CBP clearance. Must be authorized to work in the United States. Experience in customer service, airline and/or hospitality industry-related leadership role preferred. Must be able to lift and push up to 100 lbs. Driver's License in good standing, active for a minimum of 1 year Experience working with high-end clients in a luxury hospitality setting required. Minimum education requirement of High school Diploma/GED PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts. Full-Time Employee Benefits Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability. 401K retirement plan with company matching Health and Dependent care FSA and HSA with company matching Merit-based raises and bonuses 12 PTO Days / 6 Paid Sick Days Prorated Annually Monthly Health & Wellness and Cell phone reimbursement Paid training Parental benefits 100% paid up to 6 weeks. Friends & Family Discounted PS Use. Tuition Reimbursement. A great career path with promotion opportunities. Overtime opportunities available. This is a full-time non-exempt role. PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.
    $21k-55k yearly est. Auto-Apply 60d+ ago
  • Member Associate (VIP Guest Services) - PS MIA

    Extime PS LLC

    Member service representative job in Miami, FL

    Job Description About PS PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality. Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft. Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences. We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS. The Role: Member Associate (VIP Guest Services) As a Member Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, curating an unparalleled experience for our esteemed guests from the moment their travel journey begins. Your role demands an intricate understanding of their travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded. Elevate your career to new heights and join us in redefining the standards of luxury travel. Due to the unique operational needs and scheduling of the airport and the airlines it serves, PS requires all Associates to maintain open availability on the days they are scheduled to work. Start Times for their 8-hour shifts will be altered to meet the schedule of customers' reservations. Responsibilities & Expectations Reservation Mastery: Lead PS guest experiences by having a thorough understanding of travel itinerary and anticipating needs, providing immaculate customer service. Warm Welcome: Welcome guests with a personalized greeting upon arrival at PS, setting a tone of white glove service from the start. Personal Guide: Personally escort members to their Private Suite or our Salon, offering a comprehensive introduction to exclusive features and amenities. Luggage Concierge: Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 70 lbs. Elegant Security/Immigration Assistance: Escort guests through PS' on-site airport security with grace and efficiency. Greet members off arriving international flights at PS before escorting through on-site immigration. Intensive Training and Support: Successfully complete 6-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all aspects of Member Services VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences. Exquisite Service: Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence. Dynamic Flexibility: Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience. Requirements Must pass a pre-employment background check including drug screening and TSA/CBP clearance. Must be authorized to work in the United States. Experience in customer service, airline and/or hospitality industry-related leadership role preferred. Must be able to lift and push up to 100 lbs. Driver's License in good standing, active for a minimum of 1 year Experience working with high-end clients in a luxury hospitality setting required. Minimum education requirement of High school Diploma/GED PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts. Full-Time Employee Benefits Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability. 401K retirement plan with company matching Health and Dependent care FSA and HSA with company matching Merit-based raises and bonuses 12 PTO Days / 6 Paid Sick Days Prorated Annually Monthly Health & Wellness and Cell phone reimbursement Paid training Parental benefits 100% paid up to 6 weeks. Friends & Family Discounted PS Use. Tuition Reimbursement. A great career path with promotion opportunities. Overtime opportunities available. This is a full-time non-exempt role. PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.
    $21k-55k yearly est. 27d ago
  • Customer Retention Specialist - State Farm Agent Team Member

    Rick Burke-State Farm Agent

    Member service representative job in Miami, FL

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Training & development You May Be a Great Fit as a Customer Retention Specialist at Rick Burke - State Farm Agent if: Youre the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: Coral Gables, FL 33145 At Rick Burke - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses.
    $25k-35k yearly est. 2d ago
  • Student Services Officer

    Florida National Univer

    Member service representative job in Miami, FL

    Position Overview: The Student Services Officer coordinates and assist with the activities of the Student Services department. Collaborate with promoting and executing activities to enhance the cultural, professional, and educational growth of students. Provides support to the students and the administration regarding interactions occurring throughout student's university life. Key Responsibilities: Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally. Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities. University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies. Special Projects: Execute special projects assigned by the President or supervisor. Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules, and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations. Assigned Duties: Undertake other assigned duties as required. Specific Duties and Responsibilities: Assist with the Enforcement of regulations and standards found in the University Catalog and Student Handbook, when necessary, among the student body. Coordinate, and assist with the Commencement ceremony for graduating students for all campuses. Provide recommendations to Director of Student Services and Campus Dean regarding student feedback with concerns regarding various departments of the university to ensure student satisfaction and resolution. Encourage student participation and provide assistance in developing the Student Government Association for the campus. Issue and enforce the usage of student ID card throughout the campus. Coordinate and assist in executing the educational, professional, and cultural activities that enhance student growth and development. Assist and facilitates with the participation of students in various student organizations. Coordinate and assist with the implementation of the orientation event for new students. Assist with the Safety plan for students and staff for the campus. Provide information on the Family Educational Rights, Privacy Act, and the Department of Education Privacy Act rules to students when inquiries arise. Provides information and support with regards to Title IX. Provide continuing education information to students. Maintain graduate students list database for future Alumni Association. Provide health insurance information to domestic and international students. Other Duties: Prioritize and address the unique needs of service member students by ensuring seamless coordination of support services. Offer resources and services to ease transitions between military and civilian life, recognizing the impact on both social and academic aspects. Stay informed about changes in military educational policies and ensure the institution's compliance with relevant regulations affecting active-duty students. Requirements: Bachelor's degree Must have supervisory experience. Solid understanding of the student life cycle within a school setting. Excellent communication, customer service and interpersonal skills, including problem solving, organization and conflict resolution skills Ability to work with people from a variety of diverse social and economic background Develops constructive and cooperative working relationships with others Very strong phone and computer proficiency in Word, PowerPoint and Excel a must, including typing and data entry Ability to work independently and adapt to change. High energy, assertive, results driven and highly ethical. Job Type Full-time. Schedule: Monday - Thursday: 2 days from 8:00am to 5:00pm and 2 days from 12:00pm to 9:00pm *Fridays alternate ( campus closes at 7pm) (8:00am to 5:00pm or 10:00am to 7:00pm) Benefits: Health insurance (medical, dental, vision) Paid Time Off Tuition waiver Tuition reimbursement 401(k) 401(k) matching Life insurance Working Conditions General office working conditions. Noise level is at normal office capacity. Physical Demands The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee may be required to frequently and for extended periods of time, sit; stand; walk; use hands to handle and feel objects; reach with hands and arms; climb stairs. This position requires the ability to see, hear, and operate a computer keyboard and standard office equipment. The employee must lift and/or move up to (10) pounds and occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. The employee must travel to other campuses, as needed and/or required. Safety Hazard of the Job Minimal Hazards.
    $41k-67k yearly est. Auto-Apply 31d ago
  • Sr. Member Services Rep

    Altegra Health 4.4company rating

    Member service representative job in Weston, FL

    Over 20 million individuals benefit from services that Altegra Health provides. When you join our team, you stand on the foundation of a successful organization that enriches an individual's life. We place a high value on qualities such as integrity, empathy, excellence and trust. As an Altegra Health Advocate you will have every opportunity to improve the lives of others. You become the voice of our organization to millions of individuals who are looking for services and solutions to improve their quality of life. Join our team and set your career path in the right direction! The Advocate role is a full-time position based in our Miami Lakes, Florida call center and reports to the Supervisor of Member Engagement for Altegra Health in the Eligibility & Enrollment division. This position holds accountability for conducting outbound and inbound telephonic inside sales/intake services to pre-qualified health plan members. Job Description RESPONSIBILITIES: • Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member's eligibility for services. • Achieve individual growth and production goals. • Contribute to the department's success by succeeding at departmental and quality metrics. • Review correspondences and/or inquiries from the health plan members to determine needs and fast track highly qualified cases. • Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned. • Stay informed with current knowledge of state and federal regulatory requirements. • Comply with all company and department operational guidelines and policies. • Participate in Altegra Health staff and operational development programs as assigned. Qualifications • Must have a High School diploma or GED and some college coursework. Associates degree preferred with a focus in Health Care Administrative, Business, Finance, or a related field from an accredited college or university. Verifiable experience which demonstrates the ability to perform the functions of the position. • Must have 5 to 8 years of professional call center experience. • Ability to work independently • Demonstrates patience and empathy. • Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills). • Ability to successfully market, sell, and promote company services in an outbound call center (production driven) environment. • Professional behavior with courteous, polite and energetic qualities. • High commitment to accuracy, high quality work, and detail-oriented. • Must be driven and motivated to exceed individual and team goals. • Able to learn and adapt to changing environments, applications and software. • Experience with the health care industry. Prefer general knowledge of Medicare, Medicaid, and Managed Care. • Knowledge of MS Word, Excel and PowerPoint. • Bilingual is a plus (English/Spanish). MUST BE ABLE TO WORK M-F 9-6pm Additional Information We are located in Miami Lakes, FL now but in November we are moving to Weston, FL.
    $25k-36k yearly est. 60d+ ago
  • Financial Services Representative I - Miami Gardens Walmart

    Dade County Federal Credit Union 4.4company rating

    Member service representative job in Doral, FL

    Financial Service Representative - Miami Gardens Walmart Branch Starting Salary: $20.50 per hour To provide quality customer service to our members by cross-selling products and services that meet our members' financial needs. Please note: Financial Services Representatives I must have the ability to travel throughout the branch network to provide staffing assistance at all branch locations when necessary within a 15 mile radius. On an exception basis may need to cover a branch further than a 15 mile radius of their home branch. Essential Duties & Responsibilities: Possesses thorough knowledge of Dade County Federal Credit Union products and services. Establishes good rapport with members by greeting them, using their name, offering additional assistance and thanking them. Process all financial transactions and member inquiries in an accurate and timely manner such as withdrawals, deposits, issuing money orders and cashier's checks, cashing checks, transfers, loan payments, and cash advances. Properly identify members' identity before conducting any transaction and verify items provided for authenticity such as identification, cash, checks, etc. to prevent fraud or identity theft. Manages new account openings and all related platform functions while addressing member and employee inquiries, completing account maintenance, resolving service needs, escalating issues when appropriate, and conducting timely research to provide accurate and efficient feedback. Has a thorough understanding of credit union loan products and handles loan applications, including but not limited to accepting the loan application with all the required information, preparing the loan for underwriting and completing the funding process. Supports branch sales objectives by recognizing opportunities to cross‑sell credit union products and services, contributing to overall sales goals and strengthening member relationships. Exhibits financial responsibility in the monitoring of income and expense levels and contributes to the profitability of the branch. Adheres to all Credit Union Policies and Procedures as set forth in Credit Union manuals. Willingly assists all departments as requested. Complies with all Bank Secrecy Act (BSA) regulations and standards. Attends all required BSA training. Performs all other related duties as required. Requirements: Two or more years experience preferred in financial sales environment High school diploma or equivalent required. Intermediate PC skills are required, MS Office and Windows necessary. Candidate must have excellent written and verbal communication skills. Candidate must be detailed oriented and display excellent mathematical skills. Schedule to include extended branch and Saturday hours . Candidate must have the ability to travel throughout the branch network to provide staffing assistance at all branch locations. Bilingual: English and Spanish, Highly Desirable All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $20.5 hourly Auto-Apply 51d ago
  • Retail Banking Representative

    Ocean Bank

    Member service representative job in Coral Gables, FL

    The Retail Banking Representative (Coral Gables Branch) is responsible for opening new accounts, personal and business; ensuring the proper documentation for new accounts has been gathered and properly documented, and cross sells banks products/services. Responsibilities Inputs data and documents KYC (Know Your Customer). Assists branch personnel and customers with any account related inquiry. Provides quality customer service on a personal basis to customers in person, e-mail and by phone. As well as providing customer service to the internal departments of the bank. Also, performs as a Teller when needed. Processes teller transactions at the teller line; performs all teller paying and receiving functions for commercial and personal accounts, including services such as deposits, Cashier's Checks, Money Orders, and Cash Advances, gathers CTR information for transactions that exceed the established threshold and balances the cash drawer. Qualifications High school diploma or equivalent with at least two (2) years of teller or related financial customer service experience in handling cash and one (1) year of banking experience required. New Accounts experience preferred. Must possess the ability to deal with customers in a pleasant and effective manner. Must be knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell. Must possess good verbal and written communication skills, interpersonal, and organizational skills. Must possess good computer knowledge in MS Software, (e.g. Excel, Word, and Outlook). Job Posting Locations In this role you can work onsite from Coral Gables, Florida, United States
    $34k-43k yearly est. Auto-Apply 4d ago
  • Member Service Specialist-7432

    Youfit 3.4company rating

    Member service representative job in Pembroke Pines, FL

    Your purpose As a Member Service Specialist (MSS) at YouFit Gyms, your role is to create an outstanding experience for every member and guest. You are the first point of contact, setting the tone with a welcoming attitude and top-tier customer service. Your primary focus is engaging with members,answering their questions, and ensuring smooth check-ins and transactions. In addition to assisting with memberships, you play a key role in supporting retention efforts and ensuring gym policies are upheld. Your ability to build strong connections and maintain a positive environment makes you an essential part of the YouFit team. Compensation At YouFit, we believe in rewarding our team members for their dedication and hard work. Our compensation structure is designed to recognize and incentivize performance while providing stability and growth opportunities within our organization. YouFit offers compensation packages that are competitive in the industry. These packages typically include base pay, along with opportunities for additional earnings through commissions and/or bonuses. What You'll Do Deliver exceptional customer service by greeting members, guests, and prospects warmly to create a welcoming environment. Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any alerts. Answer phone calls and assist members by providing accurate information, assisting with inquiries, and directing calls as needed. Handle account management and billing by assisting members with account updates, payment processing, and past-due balances. Support retention efforts by engaging with members considering cancellations and offering solutions to retain them. Process transactions and manage the cash drawer by handling retail purchases, guest passes, and payments while maintaining cash-handling accuracy. Enforce gym policies and maintain standards by ensuring a safe and respectful environment by upholding club rules and guidelines. Perform opening and closing duties by following established procedures to prepare the facility for members. Assist with gym cleanliness by helping maintain a clean and organized front desk and facility as needed. Create an engaging gym experience by welcoming prospects, understanding their fitness needs, introducing them to the facility, and guiding them through the membership options. What We're Looking For Must be at least 18 years of age. Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored. Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed. Strong customer service skills with the ability to engage positively with members, guests, and prospects. Ability to multitask and stay organized in a fast-paced environment. Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures. Ability to enforce gym policies professionally and resolve member concerns effectively. Basic computer skills for processing check-ins, updating accounts, and managing member interactions. A team-oriented mindset with a proactive approach to problem-solving and service excellence. Physical Demands This is an active role requiring frequent bending, stooping, and lifting up to 50 pounds. Get Fit, Get BeneFits: YouFit Gyms Offers More Than Just a Workout! Explore Your Employee Benefits HERE ! Have we proved YOU matter yet? Apply Today! YouFit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
    $19k-26k yearly est. 16d ago
  • Financial Services Representative I - Miami Gardens

    Dade County Federal Credit Union 4.4company rating

    Member service representative job in Miami, FL

    Financial Service Representative - Miami Gardens Branch Starting Salary: $20.50 per hour To provide quality customer service to our members by cross-selling products and services that meet our members' financial needs. Please note: Financial Services Representatives I must have the ability to travel throughout the branch network to provide staffing assistance at all branch locations when necessary within a 15 mile radius. On an exception basis may need to cover a branch further than a 15 mile radius of their home branch. Essential Duties & Responsibilities: Possesses thorough knowledge of Dade County Federal Credit Union products and services. Establishes good rapport with members by greeting them, using their name, offering additional assistance and thanking them. Process all financial transactions and member inquiries in an accurate and timely manner such as withdrawals, deposits, issuing money orders and cashier's checks, cashing checks, transfers, loan payments, and cash advances. Properly identify members' identity before conducting any transaction and verify items provided for authenticity such as identification, cash, checks, etc. to prevent fraud or identity theft. Manages new account openings and all related platform functions while addressing member and employee inquiries, completing account maintenance, resolving service needs, escalating issues when appropriate, and conducting timely research to provide accurate and efficient feedback. Has a thorough understanding of credit union loan products and handles loan applications, including but not limited to accepting the loan application with all the required information, preparing the loan for underwriting and completing the funding process. Supports branch sales objectives by recognizing opportunities to cross‑sell credit union products and services, contributing to overall sales goals and strengthening member relationships. Exhibits financial responsibility in the monitoring of income and expense levels and contributes to the profitability of the branch. Adheres to all Credit Union Policies and Procedures as set forth in Credit Union manuals. Willingly assists all departments as requested. Complies with all Bank Secrecy Act (BSA) regulations and standards. Attends all required BSA training. Performs all other related duties as required. Requirements: Two or more years experience preferred in financial sales environment High school diploma or equivalent required. Intermediate PC skills are required, MS Office and Windows necessary. Candidate must have excellent written and verbal communication skills. Candidate must be detailed oriented and display excellent mathematical skills. Schedule to include extended branch and Saturday hours . Candidate must have the ability to travel throughout the branch network to provide staffing assistance at all branch locations. Bilingual: English and Spanish, Highly Desirable All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $20.5 hourly Auto-Apply 2d ago

Learn more about member service representative jobs

How much does a member service representative earn in Homestead, FL?

The average member service representative in Homestead, FL earns between $16,000 and $42,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Homestead, FL

$26,000
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