Member service representative jobs in Millcreek, UT

We're hiring for a major banking client that's hiring Series 7 Customer Resolution Consultants to support high-profile clients. This is a hybrid contract role based in Salt Lake City, UT and it offers an excellent path into one of the top financial institutions. Role Highlights: Location: Salt Lake City, UT Contract Duration: 6 to 24 months Pay Rate: $33/hour License Requirement: Active Series 7 (or expired within the past 18 months) Start Date: October (immediate hire) Conversion Rate: 70% of consultants go full-time If you or someone in your network may be interested, please apply!

Job Title: Customer Service Representative Pay Rate: $19.35/hour Job Type: Part-Time: Contract to Hire This role includes 1.5 weeks of training to prepare you for success. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease. What you'll do: Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Support and cultivate office culture that aligns with Client values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this will be an essential role at Client Your skills include: Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks Nice to have: 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Bilingual (English/Spanish) is a plus Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Reports to: VP Sales & Marketing Compensation: $55K - $65K We're a US-based manufacturing company known for blending innovation with heritage in the building materials space. With a strong commitment to quality craftsmanship, sustainability, and American-made products, we serve contractors, distributors, and DIY enthusiasts across the country. Our growing team thrives in a culture of hands-on problem solving, continuous improvement, and pride in what we build - literally. Your Role: As the Customer Service Lead, you'll be the primary point of contact for customers across phone, email, and walk-ins in our American Fork showroom. You'll support retail, eCommerce, and commercial clients while partnering closely with sales, operations, and marketing. This role is a great fit for someone who enjoys helping people, communicates clearly, stays organized, and takes ownership of delivering a smooth, consistent customer experience. What You'll Do: Serve as the first point of contact for phone, email, and walk-in customers. Answer product questions and support orders, shipping, returns, and troubleshooting. Prepare quotes and provide support to retail, eCommerce, and commercial sales teams. Coordinate with warehouse and logistics on shipments and order issues. Track and manage customer tickets in HubSpot, RingCentral, and other tools. Keep the showroom organized, presentable, and customer-ready. Document customer questions and trends to support training and FAQs. Contribute to improving processes, the help desk, and customer resources. What You'll Bring: Experience in customer service, reception, inside sales, or a similar role. Strong organization, follow-through, and attention to detail. Clear verbal and written communication skills. Comfort learning building-product basics and explaining them to customers. Proficiency with email, phone systems, and CRM tools. A steady, solutions-oriented approach; you stay calm, ask good questions, and support customers and teammates consistently. Why Join? You'll be part of a team that builds products with pride and purpose. Our company fosters a culture of trust, humility, and respect - where ideas are welcome, hard work is recognized, and people genuinely care about doing good work together. With American-made values at its core, this is a place where your contributions matter, your impact is visible, and your career can grow. About Spectrum Recruiting Solutions: At Spectrum Recruiting Solutions we are a premier, purpose-driven team of professional recruiters dedicated to delivering exceptional talent and achieving long-term results in the industrial engineering and manufacturing industries. Our specialized teams support permanent recruitment efforts across a wide range of sectors, including aerospace, defense, mining, medical devices, life sciences, food and beverage, and general manufacturing throughout the U.S. Guided by a clear vision, strategic insight, and a people-first approach, we are redefining the future of talent acquisition. With deep industry expertise and a steadfast commitment to authentic human connection, we provide tailored solutions that align top-tier talent with innovative, forward-thinking organizations.

The Poulton Associates/Wright Flood team is offering a great opportunity for someone who works well in a team environment, enjoys providing excellent customer service, takes initiative, meets deadlines and has a strong desire to excel. This key member of our Client Support Team will work within a group of similarly minded professionals to help retail insurance producers across the country write, retain and service the catastrophe insurance policies available at our wholesale web site, ******************** The applicant will be using our 100% on-line platform to make placing flood, earthquake and landslide insurance fast and easy for independent insurance agents. To be successful in this role, the applicant must: Build and maintain professional, productive working relationships with fellow Support Team members, Brokers/Producers and Clients Have knowledge of insurance practices Identify customer needs and recommend solutions Be able to diffuse escalated situations Demonstrate strong verbal and written communication skills Be a team player who can work independently Stay abreast of new products, procedural changes and market trends Demonstrate excellent time-management skills and manage multiple concurrent projects with shifting priorities Job Functions: Service new and existing retail producers and their staff members Respond to and resolve retail producers and client concerns and inquiries Manage the marketing process, coordinating with retail producers to help them make best use of the on-line platform Deliver recommendations to retail producers as to the coverage features of our products Comply with internal systems, processes and procedures Provide support on other tasks as assigned Requirements: HS Diploma or equivalent Proficiency in Microsoft Windows, Word, Excel, Outlook Client 1-3 years of Call Center experience 1-5 years of experience in servicing personal or commercial lines property and casualty insurance accounts is a plus What We Offer: Paid Time Off (PTO) Paid Holidays Generous benefits package including health, dental, vision, 401(k), etc. Employee Stock Purchase Plan Tuition Reimbursement Student Loan Repayment Program Poulton Associates/Wright Flood is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Export Customer Service (Full Time Position) *This is a full time, onsite position located in greater Salt Lake City* CaroTrans is looking for enthusiastic, proactive and motivated individuals to join our ever growing team across the USA. We're in the business of global logistics, but that doesn't mean you need to have studied this or have experience in the industry. If you have a positive attitude and you're willing to learn, then one of our entry level positions could be perfect for you! We'll teach you everything you need to know about global logistics, while developing your skills in the business world. CaroTrans provides logistics solutions to a wide range of customers. We import, export, warehouse and transport wholesale goods around the country and world! This is a dynamic and fast paced industry where every day presents new challenges. What will your role be? We are looking for people who fit the CaroTrans culture, not a particular job. Your role will be in the realm of export operations and can cover a range of different tasks within this function such as: Customer service Operations Pricing From here, you have the ability to progress into roles with more responsibility based on your drive and ability. The Candidate · You are graduated with a bachelors degree - any major · You have a positive and enthusiastic attitude · You take responsibility and have a solution focused, pro-active approach · You combine attention to detail with the necessary analytical skills and required conviction · You are looking for a long term relationship in a company where you can develop and grow your career Why CaroTrans? · A 'family' culture in a stimulating, pragmatic and commercial environment · A development program with a high degree of autonomy and plenty of room for personal initiatives · A dynamic and exciting international market and organization which provides the ambitious professional with many opportunities Apply now!

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Since creating our first quilting frame, The Grace Company has been dedicated to connecting people with their passions through innovative solutions. We are a company focused on enriching lives, and we find joy in seeing our customers' crafts enrich the lives of others. Our goal is to make quilting and crafting more accessible to a wider community. From product design to customer service, we are committed to providing the best possible experience. Position Overview: Are you a problem-solver with a passion for helping people? As a Customer Support Representative, you will be the friendly and knowledgeable voice of The Grace Company. You'll be responsible for responding to inbound calls from our valued customers, providing support for our range of products, including quilting frames, machines, software, and accessories. This role is perfect for someone with a technical aptitude who enjoys troubleshooting and is comfortable learning new software applications. What You'll Do: Professionally handle inbound customer calls with a polite and clear communication style. Become a product expert by gaining a deep understanding of our quilting frames, machines, and software. Utilize your troubleshooting skills to diagnose and resolve customer issues effectively. Clearly communicate technical solutions to customers with varying levels of technical expertise. Document customer interactions and solutions accurately. What You'll Bring: A minimum of one year of experience in a customer service role. Excellent verbal and written communication skills. Strong troubleshooting and problem-solving abilities. Proficiency with Microsoft products. A comfort and willingness to learn new software applications. A positive attitude and a commitment to providing exceptional customer service. Why You'll Love Working Here: Great Work Environment: Join a friendly and supportive team. Competitive Pay: Starting at $18.00 per hour. Time Off: We offer paid holidays and vacation after a minimal employment period, plus a personal-time accrual program. Convenient Location: Our office is conveniently located on Redwood Road in West Jordan.

The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management • Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. • Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. • Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. • Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. • Proactively identify potential issues and resolve them before escalation. Communication and Support • Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. • Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. • Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization • Accurately document all customer interactions, service requests, and status updates in the appropriate systems. • Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. • Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management • Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. • Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration • Collaborate with internal teams to coordinate service workflows and ensure seamless communication. • Proactively share customer feedback and insights with the team to improve overall service quality. • Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies • Proficient in Microsoft Office applications (Word, Excel, Outlook). • Ability to guide, motivate, and develop team members. • Expertise in managing and resolving disputes effectively. • Flexible and creative problem-solving skills and a proactive, customer-focused mindset • Advanced communication skills with the ability to communicate clearly and effectively across different mediums. • Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. • Comfort in presenting ideas and solutions to management and stakeholders. • Exceptional active listening skills and the ability to empathize with customers. • Time management and multitasking skills to handle multiple requests efficiently. • Build trust and rapport with both customers and internal teams. • Positive, solution-focused attitude with a commitment to accountability and self-improvement. • Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications • Associate degree or equivalent experience. • Minimum of 5 years of relevant customer service experience required. • Strong multitasking skills and ability to train and lead team members effectively. Physical Demands • Prolonged periods of sitting while working on a computer. • Occasional standing, bending, and other physical activities to support office or service-related tasks. • Repetitive hand movements associated with data entry and computer work. • Ability to lift and move up to 45 lbs. without assistance. Working Environment • Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. • Minimal travel may be required for training or customer support activities

There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you: 12 paid holidays A positive atmosphere and co-workers who truly care Full benefits package, perks, and discounts worth a double-take Competitive compensation Enjoyable activities and wellness initiatives Schedule: Monday - Friday 9:30 - 5:30, as well as rotating Saturdays 9:00 - 2:00. We delight in taking excellent care of our members. Here is how you can help us accomplish that... We are looking for people who love people. We are in the people business helping individuals with their financial needs! Are you driven by a purpose? Do you have energy, passion, and enthusiasm for your work and enjoy helping others? Can you do common things in an uncommon way? Are you proactive and like to solve problems by thinking outside the box? Can you show empathy and concern for a member's frustrations and partner with them to resolve their questions? Are you relentless in your pursuit of delivering an exceptional member experience? Are you comfortable in a financial environment, and do you have the aptitude to discuss and recommend financial products and solutions to a member? In summary, we are looking for friendly, enthusiastic, and professional people who enjoy serving. We will teach you everything else you need to know! Here are some opportunities to look forward to when working at Deseret First... Opening new accounts and providing support and guidance with lending opportunities Educating on and proposing credit union products and services that provide solutions to member's financial needs. Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records. Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience". Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services. Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law. Starting at $18.00 per hour, DOE.

About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About This Role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes. (We are in the office Monday - Thursday, WFH on Fridays.) What You Will Be Doing Retention & Revenue Protection Achieve ARR Retention goals set by Success Leadership Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns. Make a minimum of 25 outbound dials per day to connect with customers considering cancellation. Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions. Maintain professional, consultative, and persuasive communication across phone, email, and other channels. Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction. Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions. Track and report on save rates, churn reasons, and revenue impact to leadership. Maintain accurate records of customer interactions and outcomes in CRM systems. Follow structured save-playbooks while contributing to process improvement and new retention tactics. Skills & Qualifications 2+ years in Customer Success, Retention, Account Management, or similar customer-facing role. Proven track record of meeting or exceeding revenue retention or quota goals. Strong phone presence with excellent negotiation, persuasion, and objection-handling skills. Comfortable managing high-volume customer queues while delivering quality conversations. Ability to analyze data and articulate actionable insights to improve customer outcomes. Proficiency with CRM and customer success platforms (Salesforce) Our Company Values We Hope You Showcase See it, Solve it, Get it Done Build, Adapt, Win Unwavering Customer Obsession What Kenect Offers! Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

Job DescriptionSalary: up to $16/HR (DOE), plus performance bonus up to $400 per pay period. Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support! SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe! Responsibilities Provide basic customer support and account maintenance via phone or email Scope customers to determine their PCI Self Assessment Questionnaire type Help customers navigate and understand the PCI Self Assessment Questionnaire Required Skills and Experience Basic computer skills (i.e. typing, email, web browser) Basic understanding of networks and network devices Ability to troubleshoot account issues Desire to learn and grow Excellent written and oral communication skills Ability to listen to, comprehend, empathize, and resolve customers needs and concerns Preferred Skills and Experience Fluent in English and any of the following languages: Portuguese Chinese/Mandarin Spanish French/Quebecois Part-time positions are available upon review Familiar with PCI-DSS Experience working in a Call Center Experience dealing in Customer Service Familiar with Linux Basic understanding of HTML

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative (Bilingual Preferred) is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $18- $19.75 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. Physical Demands and Working Conditions: • Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. • Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). • Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. • Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. • Occasional local travel; may include extended hours, evenings, or weekends. • Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. • Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. • Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

Identify and resolve the member needs while providing outstanding member service over the phone. This position requires cross selling credit union products and services that fit the member's needs. 1. Assumes responsibility for the effective and professional performance of member service functions. a. Actively and enthusiastically cross sells credit union products and services. b. Performs account maintenance and account changes as needed. c. Processes a variety of electronic funds transfers such as ACH, Wires, and Card Payments. d. Presents and explains Credit Union services and products to members and assists in meeting their financial needs. e. Provides necessary tools for account use such as check orders, debit cards, credit cards, and access to online banking. f. Answers questions and solves problems for members by listening to concerns, collecting data, securing answers and reporting results to the inquiring party. g. Completes the account opening process as well as the account closure process. h. Identifies and resolves the member's needs while providing outstanding member service over the phone. i. Prevents fraud through proper member verification. j. Provides account services to members by receiving deposits and loan payments, issuing withdrawals, performing monetary transfers, and selling cashier's checks. k. Performs card maintenance and research through the Visa system. l. Processes member disputes. m. Stays current and complies with all UCCU policies/procedures including security protocol by participating in the employee certification program. 2. Assumes responsibility for establishing and maintaining effective, professional business relations with members. a. Resolves member requests and questions promptly and courteously. b. Keeps members informed of Credit Union products and services. c. Maintains and projects the Credit Union's professional reputation. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and management. a. Completes required paperwork and records accurately and promptly. d. Attends meetings and trainings as required. 4. Assumes responsibility for related duties as required or assigned. a. Actively and professionally cross sells Credit Union products and services. b. Ensures that work area is clean, secure, and well maintained. c. Exudes caring and professional attitude in all interactions with members, prospective members and coworkers. PERFORMANCE MEASUREMENTS 1. Member services functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. 2. Good business relations exist with members. Member problems or questions are courteously and promptly resolved. 3. Good working relationships and coordination exist with area personnel and Management. Appropriate assistance is provided to area staff as needed. 4. Required reports and documentation are accurate, complete, and timely. 5. The Credit Union's professional reputation is maintained and conveyed. 6. Works a regular and predictable schedule. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: Thorough knowledge of teller functions and credit union products, services, and policies. Understanding of member bookkeeping procedures. EXPERIENCE REQUIRED: Previous related experience is helpful. SKILLS/ABILITIES: Excellent communication and public relations skills. Professional appearance, dress, and attitude. Ability to operate related computer applications and business equipment including 10-key and telephone. Solid math and bookkeeping abilities. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS NONE: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. MATHEMATICS ABILITY: Ability to perform very simple algebra. LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar. Ability to communicate distinctly with appropriate pauses emphasis; correct punctuation (or sign equivalent), and variation in word order; using present, perfect, and future tenses. INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed s are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

newnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnewnew Job Drug Screening Disclaimer [Your Company Name] is committed to maintaining a safe and healthy work environment for all employees and ensuring the safety and well-being of our clients and customers. To achieve this goal, we have implemented a drug-free workplace policy that includes pre-employment drug screening. All job offers are contingent upon the successful completion of a drug test and background check. Drug Screening Policy: Pre-Employment Testing: All candidates who receive a conditional offer of employment will be required to undergo a drug test. The drug test will be conducted in accordance with applicable laws and regulations and will screen for the presence of illegal drugs and controlled substances. Legal Substance Use: We recognize that some substances may be legally prescribed or used under the supervision of a licensed healthcare professional. If you are using prescription medications or legal substances, it is your responsibility to disclose this information to the testing facility and provide appropriate documentation if necessary. Confidentiality: The results of the drug test will be kept confidential and will only be shared with individuals who need the information to make employment decisions. [Your Company Name] will not share this information with unauthorized parties. Withdrawal of Job Offer: A positive drug test result, refusal to take the test, or tampering with the test will result in the withdrawal of the job offer. If a job offer is withdrawn due to a positive drug test result, the candidate will not be eligible for employment with [Your Company Name] for a period of time specified in our policy. By accepting a job offer from [Your Company Name], you consent to undergo drug testing and understand the implications of the drug screening process. We appreciate your cooperation and understanding regarding our commitment to maintaining a drug-free workplace. Thank you for your interest in joining [Your Company Name].

Customer Service Professional Pay: $19/hour What You'll Do: Gain foundational knowledge of health insurance, benefits, and network plans to support Tier 1 member inquiries. Communicate with members via phone and email to resolve a variety of questions related to healthcare navigation and payment. Contribute to a positive and collaborative team culture aligned with company values. Report directly to a Team Lead in a role that plays a key part in member experience. What You Bring: A strong desire to help others and a resilient mindset that fosters empathy in every interaction. Excellent written and verbal communication skills to manage complex member inquiries. Ability to thrive in a fast-paced, high-volume environment while delivering personalized service. Quick adaptability to new software and processes; tech-savvy and detail-oriented. Composure and compassion when handling multiple tasks simultaneously. Preferred Qualifications: 1+ years of experience in a fast-paced work setting. 1+ years in a customer-facing role.

The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management * Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. * Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. * Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. * Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. * Proactively identify potential issues and resolve them before escalation. Communication and Support * Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. * Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. * Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization * Accurately document all customer interactions, service requests, and status updates in the appropriate systems. * Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. * Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management * Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. * Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration * Collaborate with internal teams to coordinate service workflows and ensure seamless communication. * Proactively share customer feedback and insights with the team to improve overall service quality. * Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies * Proficient in Microsoft Office applications (Word, Excel, Outlook). * Ability to guide, motivate, and develop team members. * Expertise in managing and resolving disputes effectively. * Flexible and creative problem-solving skills and a proactive, customer-focused mindset * Advanced communication skills with the ability to communicate clearly and effectively across different mediums. * Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. * Comfort in presenting ideas and solutions to management and stakeholders. * Exceptional active listening skills and the ability to empathize with customers. * Time management and multitasking skills to handle multiple requests efficiently. * Build trust and rapport with both customers and internal teams. * Positive, solution-focused attitude with a commitment to accountability and self-improvement. * Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications * Associate degree or equivalent experience. * Minimum of 5 years of relevant customer service experience required. * Strong multitasking skills and ability to train and lead team members effectively. Physical Demands * Prolonged periods of sitting while working on a computer. * Occasional standing, bending, and other physical activities to support office or service-related tasks. * Repetitive hand movements associated with data entry and computer work. * Ability to lift and move up to 45 lbs. without assistance. Working Environment * Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. * Minimal travel may be required for training or customer support activities

There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you: 12 paid holidays A positive atmosphere and co-workers who truly care Full benefits package, perks, and discounts worth a double-take Competitive compensation Enjoyable activities and wellness initiatives The schedule is Monday-Friday from 8:45-5:45. We delight in taking excellent care of our members. Here is how you can help us accomplish that... We are looking for people who love people. We are in the people business helping individuals with their financial needs! Are you driven by a purpose? Do you have energy, passion, and enthusiasm for your work and enjoy helping others? Can you do common things in an uncommon way? Are you proactive and like to solve problems by thinking outside the box? Can you show empathy and concern for a member's frustrations and partner with them to resolve their questions? Are you relentless in your pursuit of delivering an exceptional member experience? Are you comfortable in a financial environment, and do you have the aptitude to discuss and recommend financial products and solutions to a member? In summary, we are looking for friendly, enthusiastic, and professional people who enjoy serving. We will teach you everything else you need to know! Here are some opportunities to look forward to when working at Deseret First... Opening new accounts and providing support and guidance with lending opportunities Educating on and proposing credit union products and services that provide solutions to member's financial needs. Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records. Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience". Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services. Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. Starting at $18/hr DOE.

About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes. What you will be doing Retention & Revenue Protection Save $65,000 in ARR per month through proactive engagement and retention strategies. Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns. Make a minimum of 25 outbound dials per day to connect with customers considering cancellation. Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions. Maintain professional, consultative, and persuasive communication across phone, email, and other channels. Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction. Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions. Track and report on save rates, churn reasons, and revenue impact to leadership. Maintain accurate records of customer interactions and outcomes in CRM systems. Follow structured save-playbooks while contributing to process improvement and new retention tactics. Skills & qualifications 2+ years in Customer Success, Retention, Account Management, or similar customer-facing role. Proven track record of meeting or exceeding revenue retention or quota goals. Strong phone presence with excellent negotiation, persuasion, and objection-handling skills. Comfortable managing high-volume customer queues while delivering quality conversations. Ability to analyze data and articulate actionable insights to improve customer outcomes. Proficiency with CRM and customer success platforms (Salesforce) Our company values we hope you showcase See it, Solve it, Get it Done Build, Adapt, Win Unwavering Customer Obsession What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative (Overstaff) is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $17 - $19 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. Physical Demands and Working Conditions: • Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. • Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). • Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. • Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. • Occasional local travel; may include extended hours, evenings, or weekends. • Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. • Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. • Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.