Member service representative jobs in Palm Desert, CA - 332 jobs

Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting. Essential Responsibilities: Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Customer Service (Greeting, navigating, instructing/educating) Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies. Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology. Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies. Provides patient information to family members, following established patient confidentiality guidelines. Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies. Demonstrates flexibility when addressing various member issues and needs related to operations and member services. Follows KP Service Standards. General Job Functions: Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol. Ensures current schedules are accurate, makes authorized changes as appropriate. Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate. Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures. Answers calls and relays messages to staff. Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested. Provides patient instructions as appropriate. Performs related clerical duties as required, such as direct booking, copying, etc. Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters. Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information. May assist in orienting new employees. Maintains courteous relations with patients and staff. Follows Labor Management Principals. May perform other duties as required. Cash Handling Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures. Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas. Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe. Additional duties for Service Representatives in Optical Services to include: Coordinates eyewear for delivery to patient. Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics. Assists with inventory control procedures. Additional duties for Service Representative in Laboratory to include: Explains proper specimen collection to members, rejects unsatisfactory specimens. Assures all pertinent information is entered into system during accessioning. Updates and maintains all necessary logs. Accessions laboratory requests in Health Connect/Laboratory Information System. Maintains all printers - sorts and distributes results from printer processing. Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.Qualifications Basic Qualifications:ExperienceMust successfully pass basic computer literacy test and demonstrate key boarding proficiency.Must successfully pass cash handling skills test.Must pass Customer Service Assessment test (Clerical w/ Customer Service Assessment). Score must be current (within the last year). Please contact local HR to make arrangements.EducationHigh School Diploma or GED required.License, Certification, RegistrationN/AAdditional Requirements:Experience in using multi-line telephones Recent experience in customer service (within the last 3 years) Must be able to work in a fast paced environment and meet established department performance standards and guidelines.Cash handling or equivalent experience (Experience in any job that handles money or credit/debit cards.) Effective written and oral communication skills Preferred Qualifications:Experience in medical office background, cashiering and or equivalent experience and medical terminology Knowledge of Kaiser Permanentes computer systems Demonstrates ability to deal with internal and external customers Ability to prioritize and multi task.For Optical Department - recent front-line service industry experience preferred Notes:• Schedule to include all shifts, rotating weekends, holidays, and floating within the established seniority section.

Department: Retail Salary Grade: 12 Salary Range: $20.00 - $24.05-$30.59 FLSA: Non-Exempt EEO: Administrative Support Worker Member Experience Champions / Branch Manager No People Vision : Our people create an environment that produces genuine empathy and feelings of care and concern for a better future and personal well-being to make us the only choice in the communities we serve… “Changing lives, because we care.” POSITION SUMMARY: Under the guidance and direction of the onsite Branch Manager and Assistant Branch Manager, USR is responsible for assisting the team in achieving operation and sales objectives, by building and retaining member relationships through understanding and empathically coaching of members to fulfill their financial needs and dreams. USR will deliver extraordinary member experiences with each transaction with an attitude of service to our members. Accepts cash and check deposits; accurately and effectively processes withdrawals and cashes checks within authority level. Perform required maintenance for members. Proactively participates in the cross selling of credit union products and services, including achieving specific consumer loan goals for the branches you serve. USR is a contributor to the branch staff and works collaboratively to ensure continual process improvement that aligns with SUN's vision and strategy. At times, this position may support all branches within the Imperial Valley in support of the Credit Union's staffing requirements. ESSENTIAL FUNCTIONS AND BASIC DUTIES Accurately processes routine member account transactions including, but not limited to: deposits, withdrawals, loan payments, account transfers, wire transfers, official checks, gift cards, cash advances, and general ledger postings. Actively works on the platform when scheduled or requested by management. Opens new accounts, new shares for existing members and all credit card type accounts. This includes interviewing potential and existing members to determine appropriate products and services which will meet their financial needs. Actively cross-sells and properly tracks products and services referred or sold to members to meet individual and branch sales goals by directly assisting or referring the member to the appropriate representative or department according to the minimum sales standards set by SUN. When referring, assists with appointment setting and information gathering. Balances checks and cash drawer in a timely manner. Actively participates in branch end-of-day balancing by scanning checks, providing dual control to balance the vault cash and card supplies, and totaling branch cash and checking to ensure all confidential information is secure. Research end of day balancing challenges and supports team members. Provides an extraordinary experience to our members adhering to the Credit Unions Vision, values, and strategic pillars. Works efficiently with team members to reach branch goals and maintain branch profitability. Remains up to date and knowledgeable on credit union products, services, and related policies and procedures. Processes member loan requests, and completes any follow up needed to complete the loan request. Assists team members to ensure continuity of service and achievement of individual, team and organizational goals. Ability to adapt, blend with different branch locations and staff members to ensure extraordinary member experience no matter what the physical location maybe. Ensures “Truth in Savings” compliance. Completes annual compliance training within provided time frames. Ensures compliance with BSA Rules and Regulations. Reliable attendance is an essential function of this position. PERFORMANCE MEASUREMENTS Is a champion of our culture, striving for excellence, improving efficiencies, a sense of urgency, solution oriented, able to get to yes and willing to do what it takes to provide extraordinary member experience. Demonstrates the “customer performer model” and CML skills when interacting with colleagues and members. Good communication and coordination exist with team members to support and achieve the goals of branch and SUN. Documents, files, records, and reports are current, correct, and submitted in a timely manner. All reporting functions follow government regulations. Accounting or record keeping errors or discrepancies are promptly identified and resolved. Policies and procedures are modified to ensure effective and efficient service delivery. Member Experience delivered professionally and effectively QUALIFICATIONS Education/Certification: High school graduate or equivalent some college preferred. Required Knowledge: Knowledge of procedures and IRA laws, Truth in Savings, Certificate, and branch functions. Understanding of Credit Union Information Systems and accounting functions. Familiarity with industry-related laws and regulations. Experience Required : One to three years of related experience required. Skills/Abilities: Excellent “people skills” and a passion to help others achieve their financial dreams. Ability to communicate effectively with members and colleagues. Attentive to the details. Well organized, able to prioritize. Team player and contributor with a desire to learn and develop oneself! Knowledgeable in the use of Microsoft Office and other modern computer applications. Mathematics Ability : Ability to perform basic math skills and use decimals to compute ratios and percentages. WORKING CONDITIONS : No hazardous or significantly unpleasant conditions (such as in a typical office). INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well- constructed s are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees may be terminated for any reason not prohibited by law.

Job DescriptionDescription: We are seeking a professional and customer-focused Business Development Center (BDC) Associate to support our Service Department. This role is responsible for managing inbound and outbound customer communications, scheduling service appointments, and providing a high level of customer care. Bilingual Spanish/English communication skills are required for this position due to regular interaction with Spanish-speaking customers as part of the essential job duties. Essential Job Functions Answer inbound phone calls, texts, emails, and online service inquiries in a timely and professional manner Communicate effectively with customers in English and Spanish regarding service appointments and general service information Schedule, confirm, and reschedule service appointments using CRM and DMS systems Perform outbound follow-up communications including appointment reminders, missed appointment follow-ups, and service campaigns Accurately document all customer interactions and maintain detailed records Meet or exceed established activity, appointment, and show-rate performance goals Coordinate with Service Advisors and Management to ensure efficient workflow Deliver an exceptional customer experience consistent with company standards Requirements: Required Qualifications Ability to communicate professionally in both English and Spanish, as required for customer-facing responsibilities Prior customer service, call center, BDC, or automotive dealership experience preferred Strong verbal and written communication skills Ability to manage high call volume in a fast-paced environment Basic computer proficiency, including CRM, DMS, email, and texting platforms Strong organizational skills and attention to detail Reliable attendance and punctuality

Department : Retail Position Type : Full Time Reports to : Store Manager Compensation Type : Hourly No This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management. Someone who can multitask and is comfortable working as part of a team to create an overall friendly, safe, and clean environment for both customers and employees. Essential Duties & Responsibilities: Take measures to preserve the safety of employees and all others in the work location. Operate POS (cash register and fuel console) precisely and accurately manage money and other types of payment received for product sold. Enter all transactions into the register, accept payments and account for all funds. Conduct sales transactions accurately and quickly. Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast-food sales. Check identification for alcohol, tobacco, and lottery products according to company policy. Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals. Review and adhere to all city, county, state, and federal laws affecting store operations. Always maintain a neat personal appearance and wear company uniform and name tag. Preparation of hot food items in accordance with current procedures as designated by Store Manager. This may include preparing food, brewing fresh coffee, maintaining condiment bar, monitoring fresh food availability, and other duties assigned by the Store Manager. Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Maintain a neat and clean store inside and out. Sweep floors and spot mop as well as clean mop water as needed and before changing shifts. Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside water/trash when needed. Ensure restroom is spot checked often and restocked when needed. Perform regular cleaning of counter surfaces, store equipment, trash (inside and out), floors and all other duties as assigned by Store Manager while using appropriate cleaning/safety equipment. Front Face Cooler and Hydrazone as well as dust merchandise. Clean all station windows, straighten, and organize backroom supplies and equipment as needed. Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques. Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed. Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid). Re-stock merchandise as needed to ensure there are no holes or sparse shelves. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Perform regular cleaning of counter surfaces, store equipment, empty trash and check restrooms as needed. Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures - critical telephone numbers and incident reporting forms and protocol e.g., MySupport. Participate in all store sales building, customer service, and team-building activities. When working a Barista shift, act as back up to cashier, conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds by operating POS (cash register and fuel console), precisely and accurately handle money and other types of payment received for product sold. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Brew fresh coffee every 2 hours (set timers), maintain condiment bar, monitoring fresh food availability; ensuring food totes are always full of next product thawing. When working the night shift as 3rd shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts. Deep clean restroom; sock and clean walls and floor. Completely clean and fill all machines, including hot food warmer and conventional oven, creamer machine, fountain machine, coffee pots etc. Prepare for the morning rush by ensuring fresh coffee is brewed as well as the creamer machine is clean and restocked. Qualifications/Requirements A high school diploma or GED equivalent. Excellent computer skills / competency in PDI Enterprise POS (evaluation required). Excellent customer service skills. Excellent interpersonal skills. Ability to learn simple tasks quickly and work with little or no supervision. Basic math skills. Food Handlers Permit, if required by store/county. Ability to communicate (verbally and in writing) in English. Have open availability to work all shifts as needed at home store and other stores within district when the need arises. Physical Demands & Work Environment Work is performed in a Retail environment. Must be able to stand and/or walk for entire shift. Ability to lift and/or carry up to 50 pounds from ground to waist level. Ability to bend at waist with some twisting during workday. Ability to work with arms bent all day. Ability to stoop, kneel, and/or crouch while working. Ability to push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand truck). Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands. Benefits Fully Employer paid Medical Plan option & additional plans. Fully Employer paid Life Insurance & additional plans. Medical Assistance Insurance Dental Insurance Vision Insurance 401(k)

Hemet, CA1390 E Florida Ave, Hemet, CA 92544, United States of America Pay : $16.90 - $17.50 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service. • Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed. • Facilitate needed updates to member's accounts. • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. • Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed. • Other duties and responsibilities based on club needs. Qualifications • Must be 18 years of age or older. • High School diploma/GED equivalent required. • Customer service background preferred. • Basic computer proficiency. • Punctuality and reliability are a must. • Ability to work independently as well as part of a team. • A positive, upbeat attitude and a passion for fitness and health! • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. • Strong listener with the ability to empathize and problem solve. • Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occasionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process. About Us Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire. With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone . More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax. NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group. Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at ****************** to make an accommodation request. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.

Beaumont, CA1579 E 2nd St, Beaumont, CA 92223, United States of America Pay : $16.90 - $17.50 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service. • Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed. • Facilitate needed updates to member's accounts. • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. • Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed. • Other duties and responsibilities based on club needs. Qualifications • Must be 18 years of age or older. • High School diploma/GED equivalent required. • Customer service background preferred. • Basic computer proficiency. • Punctuality and reliability are a must. • Ability to work independently as well as part of a team. • A positive, upbeat attitude and a passion for fitness and health! • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. • Strong listener with the ability to empathize and problem solve. • Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occasionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. About Us Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire. With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone . More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax. NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group. Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at ****************** to make an accommodation request. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI#: 1478 Station Address: 36101 Bob Hope Building, Rancho Mirage, CA 92270 Job Expectations: Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures Follow federal law and company standards on carding customers for all age restricted products sold at the stations. Work professionally with vendors and contractors. Regular and punctual attendance is expected. Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. Actively promote store specials and other marketing programs. Cross-check price of delivered goods for accuracy. Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) May perform other duties as assigned by management. Requirement/Qualifications: Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. Strong attention to detail. Ability to handle challenging situations professionally and exercise exceptional judgement. Ability to work both independently and in team settings. Must possess required up-to-date food handling certificates, as required by law (in specific locations only). Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: Ability to stand and walk for long periods of time on hard and uneven surfaces. Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions during daylight hours. Moderate exposure to walk-in coolers and freezers at 34 F or lower. Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $18.00 - $19.00 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.

Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.

Who we are You're the best and you want to join a team that appreciates you, where you can create your own opportunities. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in the Murrieta/Temecula Valley. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only customer service representative they'll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Why we need you Because we offer top of the line products and services, we need a top of the line Customer Service Representative who genuinely cares about the customer and looks at this opportunity as not just a job but a career. * Flexibility to work morning or afternoon shifts and on Saturdays with the benefit of having a day off during the week. The big task You will promote customer satisfaction by converting incoming customer calls into booked service appointments. Key sub tasks * You will need to learn the call script in order to sound professional and authentic when speaking with our customers. * Participate in training so that you grow and develop as a professional. * Maintain and update our customer database with complete and accurate information. * Maintain communication with dispatch and your manager. Skills and experience If you can achieve the above and you find it fun and challenging - you have just the right amount. What we offer * Our top performers are among the highest paid in the area. * A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Big B's Plumbing. Learn more about us If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Big B's Plumbing by visiting ******************** When you're ready, please follow the directions to apply for this position. Equal Opportunity Employer

Who we are You're the best and you want to join a team that appreciates you, where you can create your own opportunities. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in the Murrieta/Temecula Valley. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only customer service representative they'll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Why we need you Because we offer top of the line products and services, we need a top of the line Customer Service Representative who genuinely cares about the customer and looks at this opportunity as not just a job but a career. Flexibility to work morning or afternoon shifts and on Saturdays with the benefit of having a day off during the week. The big task You will promote customer satisfaction by converting incoming customer calls into booked service appointments. Key sub tasks • You will need to learn the call script in order to sound professional and authentic when speaking with our customers. • Participate in training so that you grow and develop as a professional. • Maintain and update our customer database with complete and accurate information. • Maintain communication with dispatch and your manager. Skills and experience If you can achieve the above and you find it fun and challenging - you have just the right amount. What we offer • Our top performers are among the highest paid in the area. • A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Big B's Plumbing. Learn more about us If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Big B's Plumbing by visiting ******************** When you're ready, please follow the directions to apply for this position. Equal Opportunity Employer

Important: You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps. A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital databases. Their duties include inputting data from paper documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly.

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Our Service Associate reports directly to the Operations Manager and is responsible for providing welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Service Associate remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management. Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Greet members and guests with a friendly and professional attitude Provide information about gym services, programs, and membership options. Address member inquiries, concerns, and complaints promptly and professionally. Check-in members and guests using the gym's management system. Oversee and manage check-in alerts and notifications. Ensure the front desk area is clean, organized, and stocked with necessary supplies. Process payments for memberships, classes, and retail items. Follow safety protocols and procedures to ensure the well-being of all gym members and staff. Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance. Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks. Qualifications: Previous experience in customer service or front desk role. Experience or strong interest in the fitness industry is a plus Excellent interpersonal skills with a customer-focused attitude. Ability to multitask and handle a fast-paced environment. Proficiency in MS Office and familiarity with gym management software. Strong organizational and problem-solving skills. Flexibility to work evenings, weekends, and holidays as required. And, of course, someone who embraces our Core Values! Requirements: CPR certification required within 30 days of hire. Must attend all mandatory company trainings withing 30 days of employment. Follow all current company policies and standard operating procedures, which may be updated or changed over time. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to bend routinely and repetitively to lift more than 40 lbs. Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system. California Pay Range $16.50 - $20.28 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

The Senior Client Service Representative (Sr. CSR) is responsible for delivering exceptional client support to ensure a seamless and positive experience for clients and internal stakeholders. This role is an essential member of the advisory team, acting as a trusted liaison between clients and the firm. The Sr. CSR ensures smooth execution of administrative and operational tasks, while contributing to a white-glove client experience tailored to the complex needs of high-net-worth and ultra-high-net-worth individuals and families. This role is located onsite at the Murrieta, California office. Remote applicants will not be considered. Primary Responsibilities: Manage Custodial & Vendor Relationships Set up new client accounts Salesforce data management Manage financial accounts Own the check deposit process and Charles Schwab check scan process Client escalation management Own the single account cancellation process and household cancellation process Process and manage Alternative Investment subscriptions and capital calls Act as the first point of contact for clients, addressing inquiries and providing support via phone, email, and in-person interactions Assist clients with account-related requests, including account openings, transactions, and updates to personal information Process client paperwork, ensuring accuracy and compliance with regulatory requirements Prepare client reports and documentation for meetings, ensuring timely delivery of materials Collaborate with financial advisors and other team members to resolve client issues and enhance the overall client experience Monitor client account activity and communicate any relevant changes or updates to clients Conduct follow-ups with clients to ensure their needs are met and to gather feedback on services provided Assist in the onboarding process for new clients, guiding them through the necessary paperwork and procedures Stay informed about firm products and services to effectively communicate offerings to clients Perform other duties as assigned, contributing to a collaborative and high-performance team environment Knowledge Skills and Abilities: Advanced knowledge of wealth management principles, investment products, and financial planning strategies. Strong interpersonal skills with the ability to build and maintain relationships with clients and team members. Excellent problem-solving skills and a proactive approach to addressing client needs. Attention to detail and accuracy in all client interactions and documentation. Ability to work independently as well as collaboratively in a team-oriented environment. Strong time management skills, capable of prioritizing tasks and meeting deadlines. Commitment to maintaining confidentiality and professionalism in all client interactions. Willingness to learn and grow within the wealth management industry. Minimum Qualifications: Bachelor s degree in Finance, Business Administration, Economics, or a related field is preferred. 5-7 years of experience in client service, customer support, or a related role within the wealth management or financial services industry. Advanced understanding of investment products, financial markets, and wealth management principles. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM software. Strong organizational skills with the ability to manage multiple tasks and priorities effectively. Excellent verbal and written communication skills, with a strong focus on client service. Competencies: Teamwork Adaptability Results-Oriented Emotional Intelligence Organizational Skills Technology Skills Solution Seeker Accountability Centura Investment Advisory, headquartered in San Diego with a national presence, is an SEC Registered Investment Advisory firm delivering innovative Investment and Wealth Management services to affluent families, business owners, and Corporate Executives. Our skilled professionals have been crafting sophisticated financial solutions as a team since 2005, yielding total Investment efficiency and purpose to those looking to liberate their wealth. We achieve this by focusing on our clients' needs, upholding the highest ethical standards, fostering a tradition of quality, and investing in the individuals who, together, form our team. In doing so we cultivate a culture of excellence visible throughout all facets of the company, our practices, and most of all, the work we do for our clients. At Centura Wealth Advisory, we are committed to creating a diverse and inclusive environment where all employees feel valued and respected. We are proud to be an Equal Opportunity Employer, and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Salary: $95k - $105k + bonus

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

About the Role Implement the Company's credit and collection policies for designated accounts by monitoring and maintaining customer accounts within the prescribed credit terms, using proactive risk assessment methods and management of customer project limits Resolves outstanding accounts receivables issues in a timely manner, ensure adherence to department guidelines and procedures, while consistently meeting month end targets and closing schedules Escalate high risk accounts or claims and discrepancies that may affect financial results to Senior Management Reconcile and maintain customer accounts, resolve billing/pricing discrepancies, unearned/earned discount, unclaimed property, holdback, unapplied and/or short payments. Reviews and reconciles accounts receivable reports regularly Understanding and working knowledge of the applicable Builders Lien Legislation among various States and the escalation and security tools available (i.e. Bonds, Letter of Credit, Stop Notice, Intent of Lien) Knowledge of the Preliminary Notice and Lien Release process within various States. Executes a high volume of Lien Release waivers with focus on accuracy and turn-around time. Here's a Snapshot of How You'll Contribute to Our Team Strong attention to detail with proven time management, planning & organisation skills Ability to build relationships by establishing a good first impression and build trust by demonstrating our company values Self-motivated, results driven and strong problem-solving skills Great attention to detail with the ability to prioritise tasks and meet deadlines Excellent interpersonal and communication skills - oral and written Excellent multitasking and analytical skills Who We're Looking For Post-secondary diploma/degree or National Association of Credit Management (NACM) Program Certification would be an asset. 2+ years related experience Excellent computer skills for word processing and excel spreadsheet analysis Must possess a willingness to provide a very high level of quality customer service both internally and externally in a positive and professional manner Ability to work with difficult customers and resolve problems and issues Occasional travel to the US may be required Why Choose ICONIX? This is a place where you will be empowered to do your best work. We know that our people make the difference and we recognize and reward that. From health and wellness benefits to employee recognition programs, discounts, and perks, we've got our employees covered. Base Pay: $29.75 - $34.50 per hour Employee Incentive Plan (Annual Bonus)* Generous vacation/paid time-off allowance (15+ days per year starting, 6 sick days and 12 paid holidays) Flexible health benefit plans (medical, dental, vision, ancillary) 401(k) plan with employer matching Education assistance Professional development Scholarship program Flexible work arrangements Referral bonuses Employee discount programs Comprehensive employee assistance program *For eligible employees. Ready to build your career and realize your full potential? Apply now and join the flow! #IWW ICONIX. Real People. Real Service. Real Solutions. ICONIX is an independent waterworks partner that offers an agile, expert team of trusted, technical problem solvers that provide reliable access to innovative products and services for businesses and communities across the West Coast of the United States and Texas that depend on essential water and wastewater infrastructure. Learn more about ICONIX Waterworks. Working at ICONIX Means Being Part of a Greater Organization ICONIX is proud to be part of the Deschênes Group, a family-owned business based out of Montreal, Quebec, consisting of 16 business units and growing. The Deschênes Group is consistently ranked among Canada's Best Managed Companies, a true testament to the company's commitment to investing in its people and in delivering the best experience to our customers and partners. Learn more about the Deschênes Group. Follow Us on Social Media

Text henleyjobs to 23000 to start your application today! Message and data rates may apply. Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part-time job with flexible hours, or a full-time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed. We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle. THE TOOLS WE'LL PROVIDE TO YOU Paid on-the-job training No late evenings - Most locations close by 7pm Competitive pay set at $21.00 per hour Now offering Earned Wage Access through DailyPay! Promoting from within - 95% of upper-level management started out in an entry-level position Safety Shoes, Uniforms & Personal Protective Equipment (PPE) Tuition Reimbursement Employee Discount - 50% off most services for up to 2 vehicles Medical, Dental, Vision, and 401(k) Savings plan *Terms and conditions may apply and benefits may differ depending on location Responsibilities Provide exceptional customer service and address any concerns or questions. Perform oil changes, filter replacements, and lubrication services for vehicles. Inspect vehicles for any potential issues or areas that require attention. Conduct basic maintenance tasks such as tire rotations and fluid level checks. Basic computer knowledge/aptitude Keep track of inventory and ensure all supplies are readily available. Maintain a clean and organized work environment. Follow safety protocols and guidelines to ensure a safe working environment. Requirements Attention to detail and ability to follow instructions. Excellent problem-solving skills Strong customer service and communication skills Ability to work in a fast-paced environment and handle multiple tasks. Able to learn and follow the VIOC SuperPro process for all services. Achieve SuperPro certification. Must have reliable transportation. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job Inspecting and replacing car lights and wipers. Check fluid levels and add fluids to vehicle when necessary. Inspect/replace engine air filter and cabin air filter. Add oil to engine in the proper amount based on specifications of vehicle make/model. Able to remove/rotate/lift/reinstall tires for tire rotation service. Lubricate necessary components of the chassis/driveline. Perform additional services on cooling systems and transmissions. Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly. Able to move from bay to bay to perform services on multiple vehicles. Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication) Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk. Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle. Able to move/transport items up to approximately 50 pounds. Able to work with tools to perform duties in tight sometimes hard to reach areas. Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order. Environment In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions. In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals. In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation. In this position you will be required to function in narrow aisles or passageways such as catwalks. The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Henley Companies. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. We participate in the E-Verify program. #GN0085#

Borrego Health provides high quality, efficient customer focused health care to the communities we serve, accomplished by providing access to patient centered comprehensive care to all residents regardless of their ability to pay. Job Description Borrego Health is searching for a well qualified Customer Service Representative for their Clinic located in Julian, CA. This position will be a temporary full-time position. The Customer Service Representative position requires excellent interpersonal and customer service skills, must be courteous and helpful; and possess the ability to meet and speak with the public as the “first contact” of the clinic. The Customer Service Representative is in charge of answering telephones, scheduling appointments, calling no-show appointments, and taking payments. Qualifications Graduate or approved high school diploma or GED equivalent Experience in a medical office is a plus. Additional Information Learn more about us and view our current openings please visit our web-site at ****************************** Please also visit our Facebook page at ********************************************* Please follow the instructions below to apply for this position. 1. Fill out a Borrego Health Application. You may download a copy of the application by visiting this link. ******************************************************************************************* 2. Attach a copy of your resume to the application. 3. Please submit both the application and your resume by clicking the "I'm Interested" button below. 4. You may also mail or fax your application and resume to the following address and telephone number: Borrego Health PO Box 2369 Borrego Springs, CA 92004 Fax: ************ * Please note that you must fill out and submit an application along with your resume to be considered for this position. Borrego Health is an Equal Opportunity Employer

Qualifications Requirements: Must be a team player and collaborate with others. All team members must adhere to regulatory, compliance, and organizational guidelines. The expectation of this role is to graduate into the Member Wellness Coach position within 6 months of employment. The minimum expectation for graduation includes mastering basic roles in the following areas: account servicing, products and services, and demonstrating member advocacy. Education: Minimum High School Diploma or G.E.D. required. Experience: Minimum 0 to 1 year of related experience required University Credit Union is an Equal Opportunity Employer

Full-time Description We are seeking a professional and customer-focused Business Development Center (BDC) Associate to support our Service Department. This role is responsible for managing inbound and outbound customer communications, scheduling service appointments, and providing a high level of customer care. Bilingual Spanish/English communication skills are required for this position due to regular interaction with Spanish-speaking customers as part of the essential job duties. Essential Job Functions Answer inbound phone calls, texts, emails, and online service inquiries in a timely and professional manner Communicate effectively with customers in English and Spanish regarding service appointments and general service information Schedule, confirm, and reschedule service appointments using CRM and DMS systems Perform outbound follow-up communications including appointment reminders, missed appointment follow-ups, and service campaigns Accurately document all customer interactions and maintain detailed records Meet or exceed established activity, appointment, and show-rate performance goals Coordinate with Service Advisors and Management to ensure efficient workflow Deliver an exceptional customer experience consistent with company standards Requirements Required Qualifications Ability to communicate professionally in both English and Spanish, as required for customer-facing responsibilities Prior customer service, call center, BDC, or automotive dealership experience preferred Strong verbal and written communication skills Ability to manage high call volume in a fast-paced environment Basic computer proficiency, including CRM, DMS, email, and texting platforms Strong organizational skills and attention to detail Reliable attendance and punctuality