Navy Federal Credit Union jobs in Richmond, VA - 502 jobs

To provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting. Act as a catalyst for the promotion and growth of NFIS products and services. Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client's goals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and subsidiaries, or incumbent financial firms. Manage smaller dollar volume account size and less complex investment needs. Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed. Proven ability to prospect and grow and established book of business Ability to generate GDC based on defined thresholds within a specified period of time FINRA Series 7 and combination of NASAA Series 63/65 or 66 registration required. Life & Health Insurance License preferred (or the ability to obtain within 90 days of hire) Effective analytical, decision-making, problem-solving and organizational skills Exercises initiative using good judgment to make sound decisions Effective interpersonal, verbal, and written communications skills Effective planning, organizational, time management and problem-solving skills Effective skill building relationships through rapport, trust, diplomacy, and tack Effective skill exercising initiative and using good judgment to make sound decisions Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes Ability to obtain appointment by the sponsoring insurance company, broker-dealer and/or Registered Investment Advisory Firm Experience in business development to include market strategy, product demonstration and promoting products and services Experience consulting with customers to assess their financial status and identify investment needs Effective knowledge of investment and insurance products Effective knowledge, to interpret industry related laws and government regulations Proficiency with PCs and spreadsheet, database, word processing applications, CRMs and financial analysis software Understanding of economic and accounting principles, practices, financial markets, banking, analysis, and reporting of financial data Desired Qualifications Bachelor's degree in Business Administration, Finance or Management or related discipline or related professional experience Knowledge of Navy Federal/NFFG organization, programs, policies and, procedures Desire to pursue relevant financial services designation Hours: Monday - Friday, 9:00AM - 5:30PM (Hybrid) Location: 5445 Glenside Dr, Richmond, Virginia 23228 Total Cash Compensation: Base Pay Range ($55,000-$75,000) + Variable Compensation Pay + Annual Incentive This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Actively engaged within assigned branch territory to establish and build relationships for member growth and engagement Conducts local seminars and member engagement events to grow book of business Partners with Wealth Advisor in assigned territory to segment book of business based on member needs and complexity Provide investment industry expertise to client investment consultations and servicing of life insurance and full suite of investment products Administer and document account activity and execution in accordance with NFFG process and procedures and FINRA, NASAA, SEC regulations Conduct review of accounts to communicate account status, explain activities and inform clients of new offerings Develop an internal pipeline for smaller dollar volume, and less complex, accounts in compliance with Navy Federal and NFIS policies and procedures Establish, maintain, and develop business relationships with members and internal/external sources Execute customer and broker purchase/sales orders of securities for current/new clients Identify prospective participation partners/opportunities through prospect calling, networking, and leveraging existing participation business Keep current with legislative and industry updates to identify areas for market growth/opportunities, and/or potential concerns impacting NFIS clients and/or business environment Monitor accounts to ensure accurate processing, identify discrepancies, errors/concerns and take remedial actions Monitor, track and report performance of individual sales plans and assigned strategies for leadership Participate in site audits of registered duties, ensuring documentation and processes comply with Navy Federal standards and FINRA, NASAA, SEC and other regulatory agencies Prepare standard/special reports required by FINRA, NASAA and SEC, and participate in industry and/or internal audits Perform other duties as assigned or appropriate

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Desired Qualifications Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Location: 5226 Monticello Avenue Suite F-100, Williamsburg, Virginia 23188 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at . About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Are you a strategic leader with a passion for transforming the candidate experience and building impactful relationships? Join us as a Manager on the Hiring Logistics & Operations team, where you'll be at the forefront of shaping our post-offer processes, driving operational excellence, and creating a seamless experience for our candidates. In this role, you will provide strategic oversight of all candidate post-offer processes, leveraging your expertise to manage critical vendor partnerships, implement rigorous process controls, and cultivate relationships across the Joining Capital One Experience. You'll work closely with key stakeholders-including candidates, Recruiters, Risk Management, Onboarding, and various enterprise support functions-to ensure a truly exceptional experience for every candidate. Success in this role will require exceptional leadership, strategic communication, and an unwavering commitment to customer service and process integrity. Primary Responsibilities: Lead a high-performing organization composed of direct and indirect reports, ensuring alignment with critical business priorities and performance standards. Direct sophisticated process management efforts that expertly guide recruiters and candidates through the complexities of the post-offer and background screening lifecycle. Drive impeccable process compliance and operational execution across all background screening functions for associates and contractors. Demonstrate insatiable curiosity and a strong aptitude to learn about the current regulatory environment and internal policies that govern this crucial process. Collaborate with internal business partners to interpret, apply, and implement legislative and regulatory guidelines, ensuring unwavering compliance and adherence to requirements. Lead transformative process-improvement initiatives, consistently focused on elevating efficiency, transparency, and the overall candidate experience. The ideal candidate: Is a proactive problem solver with the ability to leverage data to identify issues, generate innovative ideas, and identify opportunities to optimize processes Translates strategic vision into executable plans, ensuring operational excellence through proactive risk management, communication and stakeholder alignment Embraces each pillar of the People Leader Success Profile by providing inclusive, empowering and inspiring leadership to their team and championing professional development Is able to cultivate and sustain strong internal and external relationships to enable seamless coordination and delivery of enterprise objectives, promote a culture of teamwork and knowledge sharing, and partner effectively to strengthen processes Autonomously manages multiple projects concurrently, while pursuing continuous improvements and keeping stakeholders informed of progress Basic Qualifications: High School diploma, GED or equivalent certification At least 2 years of people management experience At least 3 years of experience supporting, partnering and interacting with business clients and stakeholders At least 3 years of combined experience across the risk, process, or project management disciplines At least 3 years of experience in Human Resources Preferred Qualifications: Bachelor's degree or military experience 4 years of human resources experience 3 years of recruiting experience 2 years of experience as paralegal or experience in legal or law firm environment Certified as a Professional in Human Resources (PHR) Certified in Business Process Management (BPM) At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $134,400 - $153,300 for HR Specialist Richmond, VA: $122,100 - $139,400 for HR Specialist Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

The Principal Compliance Advisory Associate performs a key risk management role (second line of defense), to help ensure corporate initiatives and lines of business processes comply with applicable laws and regulations. While working within the AML (Anti-Money Laundering) Program framework, the associate is responsible for delivering quality results by: Supporting AML Advisory processes by providing input on business regulatory requirements; providing guidance on business policies, standards, and procedures and ensuring the maintenance of Advisory related procedures; reviewing targeted and ad hoc training, as appropriate; providing compliance advice on projects; providing guidance on controls over regulatory requirements and line of business monitoring of those controls; and performing targeted tests on lines of business controls and provide guidance on identified risks. Responsibilities: * Provide effective challenge and guidance on compliance risks and support Advisors through various interactions and forum engagements * Assist in advising AML Advisory on application of Compliance requirements, such as: new products, process development, development of controls and monitoring, remediation/corrective action of compliance breakdowns, and change in law or regulation * Maintain Advisory related decisions and determinations to ensure consistency in messaging and conclusions * Develop strong understanding of applicable laws and regulations * Support the evaluation of Internal Audit, Regulatory Exam, and self-identified issues and events for compliance impacts * Support AML Advisory through advice, influence adjustments to the processes, procedures, and control * Liaison with internal and external Bank personnel to ensure completion of program attestations required to maintain external relationships * Maintain strong understanding of Compliance Risk Management Framework and applicable laws and regulations * Identify trends in data for potential risk impacts * Assist in capturing, maintaining, and analyzing compliance data, interpreting it to ensure consistency and adequate Compliance Risk Management * Assist with the updating of AML owned procedures Basic Qualifications * Bachelor's Degree or Military Experience * At least 3 years of regulatory compliance experience, or at least 3 years of risk management experience, or at least 6 years of financial services industry experience * At least 3 years of Anti-Money Laundering (AML) compliance experience * At least 3 years of Tableau software experience Preferred Qualifications * Bachelor's Degree in Business Management, Compliance, Risk, Legal, or Finance, Accounting or a related field * 4+ years of regulatory compliance experience, or risk management experience, or financial services industry experience * 4+ years of experience in financial services, or AML functions, or compliance risk management, or AML project management * Previous experience supporting programs where senior leaders and external stakeholders are your customers * 4+ years of experience of Tableau and Structured Query Language (SQL) * Certified Anti-Money Laundering Specialist (CAMS) or Certified Regulatory Compliance Manager (CRCM) certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA: $109,900 - $125,400 for Compliance Advisory Specialist III Chicago, IL: $109,900 - $125,400 for Compliance Advisory Specialist III McLean, VA: $120,800 - $137,900 for Compliance Advisory Specialist III Plano, TX: $109,900 - $125,400 for Compliance Advisory Specialist III Wilmington, DE: $109,900 - $125,400 for Compliance Advisory Specialist III Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

The Community Branch Internship Program is a 10-week summer internship centered around customer service, professional development, career growth and building the necessary interpersonal skills to succeed within Retail Banking. Participants will have the opportunity to immerse themselves into the M&T Bank Culture to gain an understanding of our engagement and belonging efforts along with community initiatives. Interns will gain exposure through guest speakers and industry leaders, workshop trainings, and a built-in network with peers as well as priority consideration for full time opportunities throughout the Bank. **Primary Responsibilities:** + Play a key role in Customer Relationship Management through proactive outreach and servicing and will be responsible for identifying financial need of customers and presenting appropriate options, onboarding new customers, and establishing trust with existing customers. + Service our customers to gain fundamental understanding of Retail Banking. + Complete duties and responsibilities of an entry-level professional nature specific to assigned area of the Bank. + Ensure activities adhere to established internal policies and external regulations as applicable. + Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** The jobholder works under immediate supervision. The position is for about a 10-week time period from beginning to June to beginning of August. **Supervisory/Managerial Responsibilities:** Not Applicable **Education and Experience Required:** + Currently pursuing a Bachelor's or Master's degree + Minimum Cumulative GPA of 3.0 + Work visa sponsorship not offered for this role **Education and Experience Preferred:** + Strong written and verbal communication skills + Proficiency in pertinent software, particularly spreadsheet software + Proven analytical skills + Proven critical thinking skills + Strong organizational skills + Detail-oriented M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.00 per hour. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter. **Location** Mechanicsville, Virginia, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms? About Capital One: At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper. We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. About the Team: Capital One's Decisioning Platform team is at the forefront of enabling the business to manage risk and deliver value across the entire customer lifecycle. We build and maintain real-time, secure, and AI-powered solutions for everything from customer transactions and fraud detection to credit applications across our card, lending, and banking products. Internal customers across the company come to our platform for their decisioning needs and we have high visible, high impactful goals lined up in 2026. We're looking for a Director of Technical Program Management (TPM) to join our Decisioning Platform team and drive our 2026+ goals. In this high-impact, individual contributor role, you'll be a hands-on leader, driving large-scale, multi-year, and multi lines of businesses modernization initiatives. You will: * Lead Strategic Initiatives: Take ownership of complex, cross-functional programs, directly defining execution strategies and roadmaps. Your work will be critical to our 2026 goals, including converging legacy decisioning systems onto our new platform. * Partner with Stakeholders: Collaborate closely with technology, product, and business partners to align efforts with Capital One's long-term vision. You will need to be highly influential and strategic to prioritize key initiatives across multiple lines of business. * Provide Technical Leadership: Work with our engineering teams and internal customers to deliver on key initiatives. You'll balance strategic thinking with tactical execution to ensure the success of complex programs. * Build the TPM Discipline: Beyond your program work, you'll help shape the future of the TPM function within our organization. You'll leverage your industry expertise to demonstrate what a great TPM can achieve and help us build a culture of delivery excellence. You are: * a seasoned technical leader who can navigate ambiguity and drive results. * someone that thrives in a dynamic environment; and * are ready to provide thought leadership that builds engineering and delivery excellence. If you're passionate about changing banking for good and ready to tackle some of the most challenging technical problems in the industry, we want to hear from you. Our TPM Directors have: * Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle * Exceptional communication and collaboration skills * Excellent problem solving and influencing skills * A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker * Experience as a TPM leader to grow the TPM function practices within a large organization * Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives * Deep focus on execution, follow-through, accountability, and results * Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done. * Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners Basic Qualifications: * Bachelor's degree * At least 7 years of experience managing technical programs Preferred Qualifications: * Bachelor's degree in a related technical field (Computer Science, Software Engineering) * MBA or Master's Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience * 7+ years of experience designing and building data-intensive solutions using distributed computing * 3+ years of experience in building distributed systems & highly available services using cloud computing services or architecture - preferably using AWS * 3+ years experience building highly scalable mobile products & platforms * 3+ years of experience with Agile delivery * 3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact * 3+ years of experience in building systems & solutions within a highly regulated environment At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $209,500 - $239,100 for Director, Technical Program Management McLean, VA: $230,400 - $263,000 for Director, Technical Program Management Richmond, VA: $209,500 - $239,100 for Director, Technical Program Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

**Thank you for your interest in joining our team!** **You are applying to a** **_Universal Banker pipeline requisition_** **for our Richmond VA and surrounding branches. This is not for a specific open position, but rather a way for us to keep your information on file and consider you when a suitable role becomes available.** **Because this is part of our ongoing talent sourcing process, it may take longer than usual to receive updates or a response regarding your application. We appreciate your patience and look forward to connecting when the right opportunity arises.** **Overview:** Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner. **Primary Responsibilities:** Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer's identified needs. Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions. Explain the high-level criteria used to decision loan applications. Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs. Follow the Bank's sales process and provide simplified, customer-focused advice and guidance. Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships. Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs. Introduce appropriate banking partner when servicing needs present an opportunity for a product solution. Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud. Resolve and accurately log all customer complaints in the appropriate system. Review, approve and help resolve Consumer and Business Banking customer overdrafts. Accurately complete customer transactions. Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act. Complete other related duties as assigned. **Scope of Responsibilities:** The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions. **Managerial/Supervisory Responsibilities:** Not Applicable **Education and Experience Required:** High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer service, or telesales experience Strong verbal communication skills Strong interpersonal skills Ability to interact with varying customers (consumer to small business) Ability to effectively handle difficult customer conversations Well-organized Proven time management skills Proven prioritization skills Ability to work under critical time constraints in a team environment Proficiency with internet user-level technology **Education and Experience Preferred:** Bilingual based on branch needs Proven referral and/or sales ability **Physical Requirements:** Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs. Ability to read fine print Ability to interact with customers in an open face-to-face work environment M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Richmond, Virginia, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Key Role Details * This is a full-time paid internship program spanning ten weeks from June through August 2026. * Participation in the internship requires that you are located in the continental United States with in-person attendance at your assigned location, in accordance with Capital One's hybrid working model, for the duration of the program. * Interns will be evaluated for a full-time position within our rotational programs, with start dates six months to one year following the completion of the internship. At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). Basic Qualifications * Currently pursuing a Bachelor's degree or higher with an expectation that you will complete your most recent full-time degree program by August 2027 or earlier (for example: If you are graduating with a Bachelor's degree in May 2026 and are also currently enrolled in a full-time Master's degree program with an expected graduation date of May 2027, then your most recent full-time degree program is your Master's degree) * Must be continuing in the same course of study of your most recent full-time degree program following completion of the internship Business Analyst Internship - Summer 2026 As an intern in the Analyst Intern Program (AIP), you'll apply your strategic and analytical skills to impactful challenges on an experienced and collaborative team, that drive company growth-like building strong technology-driven products for our customers, crafting our marketing and digital strategy, and analyzing the business impacts of credit approval and real-time fraud detection, just to name a few. You'll have the opportunity to grow and explore, while being mentored by senior leaders and associates in our Analyst Development Program. Whether you want to develop your strategic business acumen or refine your technical skills through coding and modeling, this experience will help launch your career journey. With the strong business foundation and supportive cohort of peers and leaders you'll gain as an AIP intern, the career possibilities are endless. * Build your business acumen. Develop strategic problem-solving, quantitative analytics and communication skills. Armed with our best-in-class analytical practices, you'll partner across teams to create new solutions to major challenges. * Leverage technology to drive solutions: Refine your tech skills by learning tools such as SQL and Python to drive your analysis forward. Lean into a data-backed decision making approach as you evaluate efficiencies and solve business problems. * Act as an owner. Drive recommendations, implement solutions and realize your impact, all while collaborating with cross-functional leaders. * Reimagine banking. Use information, data, analytics, ingenuity and empathy in innovative ways to deliver technology-driven solutions for our customers. * Be a change agent. Help people improve their relationship with their money. Transform the communities we serve through financial inclusion-helping to identify the right products for the right customers, assessing risks and optimizing our lending practices. * Find answers. Develop hypotheses and set up your own analytical frameworks to test for the best solutions. * Build and grow your network. Establish an impactful network of peers, leaders and mentors who will help you develop a clear and a vision for your career. * Prioritize your wellbeing. Create your definition of balance through resources and benefits, while working in an environment that emphasizes creativity, collaboration, innovation and fun. You'll love your internship if: * You ask why, explore and bring your unique perspective to the table. You're comfortable with ambiguity and constantly seek out new challenges. * You have a desire to take action, try new things, and fail fast so you can grow quickly * You're organized and can juggle multiple deliverables while utilizing data analysis, technology and human-centered design to create solutions for our customers. * You thrive in a collaborative and inclusive team environment where diverse perspectives and backgrounds are valued and celebrated. * You have the desire and ability to connect and empathize with your colleagues and customers. * You always keep the people around you in the loop and are excited to communicate ideas clearly to help your colleagues understand the "why" and key priorities. About Capital One Over the last 30 years, Capital One has grown from a small credit card start-up pioneering the use of predictive modeling to democratize credit into one of the fastest-growing and most dynamic financial technology companies forever changing the way people and businesses interact with money. We believe our success is fueled by data and insights, deep customer understanding, innovative business strategy and a culture that prioritizes our associates' growth and wellbeing. Our incredibly talented associates are passionate about changing banking for good and have the humility to understand that collaboration, fresh perspectives, ingenuity and empathy are all needed to make it happen. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $109,000 - $109,000 for Product Management and Analytics Intern Plano, TX: $99,000 - $99,000 for Product Management and Analytics Intern Richmond, VA: $99,000 - $99,000 for Product Management and Analytics Intern Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One's Talent Acquisition team is at the forefront of attracting, sourcing, and retaining great talent who build and deliver products that change banking for good. We provide a best-in-class experience for candidates, hiring teams, and we have a ton of fun along the way. Our culture and people are integral to our growth and success. The Principal Associate, Project Manager role will primarily serve as a project manager for the Card Talent Acquisition team. The ideal candidate will have proven experience in leading projects in a well-managed way and using data to drive solutions. You should be excited about the opportunity to influence strategic work using your innate critical thinking skills, data management and attention to detail. We are looking for solution-oriented team players who are comfortable working in ambiguity and have excellent written and verbal communication skills. Core responsibilities will vary but may include: * Lead end-to-end project management for Talent Acquisition initiatives, including process improvements, hiring initiatives and operational rhythms * Translate recruiting and business objectives into clear project plans, timelines, milestones and ownership * Pull, analyze, and synthesize recruiting data to track progress and inform decision-making * Maintain operating cadences (team meetings, LT stand-ups, off-sites) to keep teams well-managed and engaged * Drive change management and communication plans to support changes in processes and business updates * Continuously identify opportunities to improve recruiting efficiency, scalability and the overall recruiting experience * Consult and problem solve across the Card TA organization Basic Qualifications: * Bachelor's degree or military experience * At least 3 years of project or process management experience * At least 1 year of experience working with data, pulling data, and interpreting data metrics and trends Preferred Qualifications: * At least 2 years of experience in Google Suite products (Sheets, Slides and Docs) * At least 2 years of project or process management experience working in Talent Acquisition At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $120,800 - $137,900 for Principal Project Manager Richmond, VA: $109,900 - $125,400 for Principal Project Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. This role will be hired as a Capital One associate but will play a critical part in project execution and delivery for Discover Financial Services as part of our integration effort. The Client Analytics and Marketing Operations team (Team CAMO) sits within Discover's PULSE Debit Network and drives profitable growth by managing a portfolio of tools, vendors, partners, and processes with which PULSE conducts marketing campaigns, fulfills industry compliance requirements, and reduces operational risk. Team CAMO captures data for, and shares insights into, our clients' lifecycle journeys so that PULSE Marketing, Sales, and Operations teams are prepared to make data-driven decisions that gain or retain network volume. As a Principal Data Analyst on Team CAMO, you will collaborate with internal stakeholders to provide recommendations and deliver standard, automated, and ad-hoc reporting and visualizations related to the complexities of our customers' debit transactions. We are looking for a candidate who is passionate about innovating and simplifying how we query data and deliver information. On any given day you will be challenged on three types of work - Innovation, Business Intelligence and Data Management: Innovation * Use Open Source/Digital technologies to mine complex, voluminous, and different varieties of data sources and platforms * Build well-managed data solutions, tools, and capabilities to enable self-service frameworks for data consumers * Demonstrate ability to explore and quickly grasp new technologies to progress varied initiatives Business Intelligence * Partner with the business to provide consultancy and translate the business needs to design and develop tools, techniques, metrics, and dashboards for insights and data visualization * Drive analysis that provides meaningful insights on business strategies Data Management * Drive an understanding and adherence to the principles of data quality management including metadata, lineage, and business definitions * Work collaboratively with appropriate Tech teams to manage security mechanisms and data access governance * Build and execute tools to monitor and report on data quality Our ideal candidate will have: * Degree specialized in a Science, Technology, Engineering, Mathematics discipline * Scripting experience in (Python, R, Spark, and SQL) * Strong desire and experience with data in various forms (data warehouses/SQL, unstructured data) * Experience utilizing and developing within AWS services Basic Qualifications: * Currently has, or is in the process of obtaining a: * Bachelor's Degree in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science or a related quantitative field) plus at least 5 years of experience performing data analytics, or, * Master's Degree plus at least 3 years performing data analytics with an expectation that required degree will be obtained on or before the scheduled start date. * At least 3 years of experience working with at least one scripting language * At least 3 years of experience utilizing a business intelligence visualization tool * At least 3 years of experience in querying, analyzing and working with data languages and platforms Preferred Qualifications: * Master's Degree in a Science, Technology, Engineering, Mathematics discipline * At least 4 years of experience coding in Python, R, Spark, or SQL * At least 4 years of experience working within process management and improvement methodologies - Agile, Lean, Six Sigma, etc. * At least 2 years of experience utilizing and developing within AWS services * At least 2 years of experience delivering Data Governance and Data Quality Management concepts and practices within the financial services industry * At least 1 year of experience with Salesforce or Marketing Technology (MarTech) platforms Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. This role is Hybrid, with associates expected to consistently spend up to three days per week in the office. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA: $119,400 - $136,200 for Principal Data Analyst Houston, TX: $119,400 - $136,200 for Principal Data Analyst Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is seeking a result oriented and data-driven Marketing Director to fill a critical position within the Global Payment Network organization. In this role, the Director will orchestrate multi-channel initiatives to ensure acceptance and enablement readiness throughout the payment's ecosystem. The audience includes merchants, acquirers, enablers, and other network participants. The role focuses on leading strategic efforts in channel distribution, vendor partnerships, merchant analytics, and partner enablement, all aimed at driving operational excellence and enhancing the market impact of Network acceptance. Key Responsibilities Channel Distribution Strategy * Develop and execute go-to-market plans across direct and indirect distribution channels * Align channel strategies with MSA analysis, merchant segmentation data and regional/MCC market dynamics * Collaborate with Sales, Customer Experience, Operations and Analytics teams to ensure channel readiness Vendor Management * Oversee vendor selection, onboarding, and performance evaluation * Negotiate contracts and service-level agreements (SLAs) * Implement governance frameworks to ensure compliance and operational efficiency Merchant Data Analytics * Lead merchant segmentation and behavioral analysis to inform strategy * Partner with Analytics to develop channel distribution models, dashboards and insights * Translate analytics into actionable recommendations for channel teams Payments Ecosystem Partner Strategy * Build and manage strategic relationships with payment processors, enablers, and ecosystem partners * Identify co-marketing, integration, and joint solution opportunities * Represent the company in industry forums and partner engagements Basic Qualifications * Bachelor's Degree or Military Experience * At least 10 years of professional experience at a media or advertising agency, research firm, or corporate environment in a consumer-focused role (media strategist, communications planner, strategic planner, account planner, data strategist, etc.) Preferred Qualifications * MBA preferred with marketing relevant coursework (esp. Market Research, Marketing, Sociology, Psychology, Behavioral Economics) * Experience with Payments& Financial Services At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $181,800 - $207,500 for Director, Marketing McLean, VA: $200,100 - $228,400 for Director, Marketing Richmond, VA: $181,800 - $207,500 for Director, Marketing Riverwoods, IL: $181,800 - $207,500 for Director, Marketing Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

As a Director in Capital One's Enterprise Data Risk Management you will apply your risk management and data expertise to the company's Risk organization (as a part of our 2nd line of defense function). You will partner across the enterprise to develop and support best-in-class industry data risk identification and mitigation solutions in a manner that supports innovation while appropriately managing our data. You will provide data risk advisory services to numerous lines of business, while communicating the current state and future direction of data management risk maturity. Your contributions will drive organizational change through effective and proactive risk identification, measurement, analysis and reporting in order to better manage the company's risk in an open and collaborative environment. This individual contributor, yet highly collaborative role, will work with various stakeholders to deliver value-added risk management services to our data and business partners. You will have a high level of exposure across lines of business and have the opportunity to work with senior Data and Business executives to create and implement innovative solutions to identify and mitigate potential risks to the company. A successful candidate understands risk frameworks, control environments, data management requirements and has analytical, strategic thinking, organizational and communication skills. This role will be a part of the Enterprise Services Data Management Advisory team. **Responsibilities:** + Provide oversight to data AEs and stewards across the enterprise, perform gap assessments, document issues and risks, and create recommendations to ensure progress towards organizational adoption of data management principles and practices + Provide effective challenge by identifying opportunities and influencing business stakeholders and partners to embed data management principles into controls, business processes, platforms, tools, and strategic initiatives across the organization + Become a trusted advisor to the business partners providing insight and risk mitigation on data management + Use data and analytical skills to conduct risk assessments and utilize data management metrics and insights to influence senior business leaders in a compelling, action-oriented manner + Leverage excellent verbal and written communication skills to clearly articular data management risk and progress against mitigating risk + Collaborate within EDRM and with our additional 2nd line partners, on areas of metadata management, data quality management, data governance, and data stewardship functions + Oversee projects and team members in a matrixed-style environment while being an individual contributor + Build successful relationships with line of business data officers and risk office team members to understand impact of Data risks on critical business processes; establish clear responsibilities with various partner teams **Basic Qualifications:** + Bachelor's degree or military experience + At least 7 years of experience in a data governance + At least 5 years of experience in risk management **Preferred Qualifications:** + Master's Degree or Juris Doctor At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $206,000 - $235,100 for Director, Risk Management Richmond, VA: $187,300 - $213,700 for Director, Risk Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

As a Risk Manager in Capital One's Enterprise Risk Management organization, you will apply your risk management, process management, project management and analytical skills to our Issues & Events methodology team. You will play a key role in the ongoing management of our Enterprise Event and Issue Standard and ensure Capital One's continued stability and success. You will partner with Executives and their teams to evaluate risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded as well as lead a team of associates to monitor and assess the health of our business. Managers at Capital One are highly motivated professionals with excellent process management and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. Core Responsibilities: * Leverage data and analytics to manage risk and create visibility to business health, as well as determine best practices and lessons learned regarding components of the Event & Issue management framework * Collaborate internally and with our risk community (e.g. risk managers, risk leads, IRM groups, business risk offices, front line process owners) to mature our risk event practice methodologies and advance learning * Facilitate the risk event life cycle, including: root cause analysis, containment, remediation, and recovery efforts * Develop practical solutions to improve risk event management processes using data and technology * Collaborate effectively across multiple organizations across Card functional areas, Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Legal, Internal Audit, Regulator Relations, etc. to achieve the risk event management objectives Basic Qualifications: * Bachelor's Degree or military experience * At least 5 years of Risk Management, Process Management, OR Project Management experience Preferred Qualifications: * Master's Degree * Process Management Certification - LEAN, Six Sigma * Compliance Certification - CRCM (Certified Regulatory Compliance Manager), CIPP (Certified Information Privacy Professional) * 7+ years Business Process Management experience * 7+ years of experience in Project Management * 5+ years of experience in People Management * 5+ years of experience in Risk Management * 3+ years of Risk Event and Issue Management experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $151,900 - $173,400 for Risk Manager Richmond, VA: $138,100 - $157,700 for Risk Manager Riverwoods, IL: $138,100 - $157,700 for Risk Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

In this role, you will work to improve connections between our business and our data by defining and championing holistic data architecture plans and roadmaps across Finance Tech. You will own data architectural design, lead strategic data planning and decisions, orchestrate data standardization and governance, and drive collaboration and influence across the data ecosystem. **Primary Responsibilities:** + Lead solutions architecture design for multi-platform/cross-platform solutions + Leading Trade-off and impact analysis work for hard to change technical decisions, and manage technical conflict + Demonstrate thought leadership and strategy in partnership with delivery and product partners + Explain and represent solutions in the Architecture Review Boards, and various product, platform and architecture discussions + Presenting work products and strategies to product managers, technology leadership across Capital One + Function as a primary architecture point of contact for other architecture teams & and delivery teams for solutions and systems + Continuously learn as technology needs evolve **The successful candidate will:** + Effectively communicate and build relationships to interact, inform, influence and communicate with key stakeholders at all levels across the company + Exhibit mastery of facilitation and influence across teams, departments and divisions + Enjoy the camaraderie, debates, and leaning that comes from working with a team of passionate technologists + See the impact of near term and long term choices, and are great at explaining it + Possess excellent organizational skills and ability to multitask, while quickly shifting context and priorities + Have a proven track record for leading and enabling technology, architecture and software engineering activities at enterprise scale + Be self-motivated and display an unwavering responsibility to deliver high quality results and commitments + Possess a keen attention to detail and a passion for Architecture, Software Engineering, Technology and Customer Experience + Have an intellectual curiosity and interest to maintain and acquire new business, technology and architecture skills **Basic Qualifications:** + Bachelor's Degree + At least 4 years of experience in Software Engineering and Systems Architecture or Technology Solution design + At least 2 years of experience creating solutions architectures in a public cloud (AWS, Microsoft Azure, Google Cloud) **Preferred Qualifications:** + Master's Degree in Computer Science, Engineering or Information Technology + 5+ years of experience in software engineering + 3+ years of experience as a Solutions Architect in large/complex organizations + 6+ years of experience architecting, designing, and/or delivering delivering scalable and decoupled systems in a heavily regulated technology environment + 2+ years of experience working with internal and external business clients + 2+ years of experience with AWS concepts and implementations + Experience to engaging, influencing and driving initiatives by partnering with technology executives + Experience mentoring software engineers or architects + Experience in a regulated environment (HIPAA, PCI, Privacy, etc) + Ability to communicate at all levels in the organizations with required technical depth and breadth + AWS or equivalent certifications (Cloud Practitioner, Solution Architect-Associate, GCP or Azure) **_At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer)._** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $193,400 - $220,700 for Manager, Solution Architecture McLean, VA: $193,400 - $220,700 for Manager, Solution Architecture Richmond, VA: $175,800 - $200,700 for Manager, Solution Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Originate mortgage applications within low-to-moderate income neighborhoods and to low-to-moderate income borrowers. Participate in Community Reinvestment Act (CRA) related activities and functions within M&T community bank regions. Must adhere to the requirements of federal registration under the SAFE Act. Primary Responsibilities: Works independently to cultivate new mortgage business. Markets, services and promotes the bank's mortgage products. May be required to travel to and work at prospective customers' homes or business locations. Follows-up on potential customers via travel or telephone. Follows-up on potential customers via travel or telephone. Market bank wide proprietary CRA products, e.g., Get Started, with Retail Bank Network as well as outside organizations such as real estate firms, housing agencies, etc. Market agency related products (FHA, VA, etc.) to low-to-moderate income borrowers and in low-to-moderate income neighborhoods.Interviews applicants to collect and analyze information regarding their income, assets, debts and credit data as well as their needs, desires, and earnings to assist in determining whether the loan will be an acceptable risk; obtains and analyzes pertinent financial and credit data. Independently assesses applicant's credit worthiness. Has authority to issue pre-qualification statement of borrowers' eligibility. Determines which products best meet the customer's needs and financial circumstances and advises potential borrowers regarding the advantages and disadvantages of different financial products and the most appropriate mortgage loan programs. Makes recommendations to customers regarding other bank products or to alternative lending vehicles, as needed.Negotiates terms and conditions of loans with mortgagors. Has authority to bind the bank in connection therewith.Ensures lending compliance with all origination procedures including bank policies and procedures and regulatory requirements. Advises management on effective compliance strategies and potential modifications to corporate operating policies where appropriate to ensure ongoing regulatory compliance. Interact with various housing agencies and governmental entities focused on CRA initiatives. Stay informed of industry regulations and governmental requirements as they relate to CRA housing needs.Meet with potential customers to ascertain financial needs as they may relate to CRA guidelines, first time homebuyer guidelines and mortgage opportunities that lie therein. Represents the bank in the community and related functions to identify, develop and promote additional business. May present seminars to general public and real estate agents to promote additional business and community outreach. Scope of Responsibilities: Facilitates the bank's need to meet its CRA responsibilities with the federal regulators and the citizens of the community bank regions. Relationships will forge with local housing agencies and groups which specialize in CRA outreach programs. The incumbent is required to travel extensively with limited supervision. The position requires extensive external contacts (potential and existing customers, Realtors, etc.) primarily on sales calls outside the office, as well as internal contacts (other Bank personnel). Will interact with individuals and teams internally and within the assigned community, developing new relationships and maintaining existing relationships. Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act. Supervisory/ Managerial Responsibilities: None. Education and Experience Required: Associates degree and 2 years sales experience, OR in lieu of a degree, A combined minimum of 4 years higher education and/or relevant work experience, including a minimum of 2 years sales experience. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationRichmond, Virginia, United States of America

**Thank you for your interest in joining our team!** **You are applying to a** **_Universal Banker pipeline requisition_** **for our Richmond VA and surrounding branches. This is not for a specific open position, but rather a way for us to keep your information on file and consider you when a suitable role becomes available.** **Because this is part of our ongoing talent sourcing process, it may take longer than usual to receive updates or a response regarding your application. We appreciate your patience and look forward to connecting when the right opportunity arises.** **Overview:** Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner. **Primary Responsibilities:** Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer's identified needs. Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions. Explain the high-level criteria used to decision loan applications. Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs. Follow the Bank's sales process and provide simplified, customer-focused advice and guidance. Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships. Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs. Introduce appropriate banking partner when servicing needs present an opportunity for a product solution. Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud. Resolve and accurately log all customer complaints in the appropriate system. Review, approve and help resolve Consumer and Business Banking customer overdrafts. Accurately complete customer transactions. Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act. Complete other related duties as assigned. **Scope of Responsibilities:** The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions. **Managerial/Supervisory Responsibilities:** Not Applicable **Education and Experience Required:** High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer service, or telesales experience Strong verbal communication skills Strong interpersonal skills Ability to interact with varying customers (consumer to small business) Ability to effectively handle difficult customer conversations Well-organized Proven time management skills Proven prioritization skills Ability to work under critical time constraints in a team environment Proficiency with internet user-level technology **Education and Experience Preferred:** Bilingual based on branch needs Proven referral and/or sales ability **Physical Requirements:** Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs. Ability to read fine print Ability to interact with customers in an open face-to-face work environment M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Richmond, Virginia, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

The Subject Matter Expert will play a multi-faceted role within Capital One's Anti-Money Laundering (AML)'s Financial Intelligence Unit (FIU). The right candidate will possess a strong working knowledge of AML and spend a portion of their time conducting investigations within queues, while also spending another portion of their time training, mentoring, coaching, participating in projects, and/or working on process improvements. Role expectations: Active working knowledge of current FIU investigative processes and procedures including having a general awareness of all applicable work types (e.g., Bank, Card, and COAF) Assistance with pipeline queue work such as conducting alert and/or case investigations, while maintaining high standards of production and quality Facilitation and assistance with the creation and/or maintenance of New Hire training, Refresher training, and other Departmental training initiatives. Ad-hoc responsibilities include assisting people leaders with duties (e.g., SAR reviews when the supervisor is on PTO, run team huddles, etc.) and participate in appropriate meetings when overseeing teams for people leaders. Identify opportunities to partner with groups outside of the department for collaboration, consistency, and awareness, when appropriate. Identifying process and procedural improvements, proposing potential solutions, and owning/managing the execution of ideas and outcomes. Acting as a “go-to” resource for leadership and investigators for questions and other various needs of the workstream while managing time in production and other responsibilities. Effective management of queue, time, and calendar with an ability to escalate when appropriate. Qualities Desired: A person best suited to the SME role would display a high level of experience, leadership, and influence. This person will excel in Capital One competencies but in particular should be: A critical thinker who is able to identify enhancements and opportunities and develop and execute strong solutions, while fostering collaboration and teamwork among multiple individuals and workstreams; A proficient communicator who can move seamlessly between oral and written communication and is able to tailor presentations to the audience; An organized individual who prioritizes tasks appropriately, identifies and observes deadlines, and can manage multiple responsibilities at once; A strong leader who understands the value of building consensus; and A driven investigator with a strong understanding of AML risk, management practices, and regulatory requirements. Basic Qualifications: High School Diploma, GED or equivalent certification At least 1 year of Anti-Money Laundering (AML) experience within the financial industry Preferred Qualifications: 2+ years of AML experience within the financial industry 1+ years of experience in Microsoft Office and Google Suites Experience investigating complex cases involving high risk customers and typologies Experience mentoring, conducting training, or public speaking At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $87,700 - $100,100 for AML Sr. Investigator II McLean, VA: $96,500 - $110,100 for AML Sr. Investigator II Plano, TX: $87,700 - $100,100 for AML Sr. Investigator II Richmond, VA: $87,700 - $100,100 for AML Sr. Investigator II Wilmington, DE: $87,700 - $100,100 for AML Sr. Investigator II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Desired Qualifications Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Location: 5226 Monticello Avenue Suite F-100, Williamsburg, Virginia 23188 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at **************************** . Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work. As a Project Manager at Capital One, you will drive strategy and execute on high priority initiatives for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility, working with key stakeholders across the Commercial Bank. The Commercial Product, User & Platform Support Team provides user support for multiple internal applications. Our user & platform support model, playbooks, system administrative activities and consulting services help users that support our clients in delivering high quality experiences with uninterrupted application performance by standardizing requests, reducing the resolution time and enhancing capacity for our product & tech partners. You will be working with a team of super users and help drive inquiry resolution and strategic & tactical changes for our platforms from fixes, enhancements, and audit support. You will build partnerships with Operations and platform vendors to execute processes that improve business efficiency and drive results. You will create and modify processes while collaborating with others to influence results that have a direct impact on associate satisfaction & risk avoidance. General Responsibilities: * Support and serve as Subject Matter Expert for Commercial Bank applications * Maintain and monitor user requests daily for our Commercial Bank applications received via intake or shared mailbox * Troubleshoot and resolve problems or transactions, communicating with internal customers to breakdown inquiries * Provide customer service and training to internal customers on specific processes they manage * Provide support in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts * Maintain formal process documents (e.g. procedures, job aides and guides) * Work on small to medium-scale department projects that have a direct impact on the company - including project strategy, planning, meetings, status, documentation and delivery * Working with Operations leaders and stakeholders in delivering platform updates and enhancements * Assist with coordination of Operations testing and performing testing in support of initiatives or fixes * Forge relationships with key stakeholders to ensure delivery of commitments * Identify ways to improve and streamline business process * Utilize communication and partnership skills which are essential for interacting with key stakeholders across all levels to manage, inform, and influence outcomes * Demonstrate organizational agility to adapt to changing demands Basic Qualifications: * High School Diploma, GED or equivalent certification * At least 1 year of experience with Microsoft Office or Google Suite Preferred Qualifications: * Bachelor's Degree or Military experience * At least 1 year of Business Process Management, Project Management, Relationship Management or Risk Management experience * PMP, Lean, Agile or Six Sigma certification * Strong problem solving, communication and influencing skills * Ability to actively participate and collaborate with team members to ensure successful inquiry resolution and project delivery * Experience working with JIRA At this time, Capital One will not sponsor a new applicant for employment authorization for this position. #CommTM The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $74,200 - $84,700 for Project Manager McLean, VA: $81,700 - $93,300 for Project Manager Plano, TX: $74,200 - $84,700 for Project Manager Richmond, VA: $74,200 - $84,700 for Project Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).