Order dispatcher vs dispatch assistant

The differences between order dispatchers and dispatch assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order dispatcher and a dispatch assistant. Additionally, an order dispatcher has an average salary of $38,698, which is higher than the $35,800 average annual salary of a dispatch assistant.

The top three skills for an order dispatcher include service orders, service calls and maximo. The most important skills for a dispatch assistant are data entry, customer service, and emergency calls.

Order dispatcher vs dispatch assistant overview

	Order Dispatcher	Dispatch Assistant
Yearly salary	$38,698	$35,800
Hourly rate	$18.60	$17.21
Growth rate	-	4%
Number of jobs	20,023	3,581
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	Bachelor's Degree, 31%
Average age	43	43
Years of experience	2	2

Order dispatcher vs dispatch assistant salary

Order dispatchers and dispatch assistants have different pay scales, as shown below.

	Order Dispatcher	Dispatch Assistant
Average salary	$38,698	$35,800
Salary range	Between $25,000 And $59,000	Between $26,000 And $48,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between order dispatcher and dispatch assistant education

There are a few differences between an order dispatcher and a dispatch assistant in terms of educational background:

	Order Dispatcher	Dispatch Assistant
Most common degree	High School Diploma, 35%	Bachelor's Degree, 31%
Most common major	Business	Business
Most common college	-	-

Order dispatcher vs dispatch assistant demographics

Here are the differences between order dispatchers' and dispatch assistants' demographics:

	Order Dispatcher	Dispatch Assistant
Average age	43	43
Gender ratio	Male, 35.5% Female, 64.5%	Male, 32.5% Female, 67.5%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between order dispatcher and dispatch assistant duties and responsibilities

Order dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Create service work orders in the Maximo computerize maintenance management system.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Dispatch assistant example responsibilities.

Manage delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
Monitor daily operations of all drivers; GPS tracking.
Track drivers on GPS and dispatch drivers to pick up shipments.
Cost, eta, pricing, type of vehicle need etc) by way of Inbound/Outbound calls.
Assist the dispatcher with paperwork, directing phone calls to designate drivers, sorting /verifying call/service logs for each drivers payroll
Work with customers to generate on-line registration of warranties associate with HVAC equipment installation orders.

Order dispatcher vs dispatch assistant skills

Common order dispatcher skills

Service Orders, 25%
Service Calls, 21%
Maximo, 12%
Data Entry, 10%
Satisfactory Performance, 7%
Facilities Maintenance, 4%

Common dispatch assistant skills

Data Entry, 23%
Customer Service, 18%
Emergency Calls, 10%
Payroll, 6%
LTL, 5%
CAD, 3%