Order dispatcher vs dispatch coordinator

The differences between order dispatchers and dispatch coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order dispatcher and a dispatch coordinator. Additionally, an order dispatcher has an average salary of $38,698, which is higher than the $38,470 average annual salary of a dispatch coordinator.

The top three skills for an order dispatcher include service orders, service calls and maximo. The most important skills for a dispatch coordinator are customer service, data entry, and customer inquiries.

Order dispatcher vs dispatch coordinator overview

	Order Dispatcher	Dispatch Coordinator
Yearly salary	$38,698	$38,470
Hourly rate	$18.60	$18.50
Growth rate	-	4%
Number of jobs	20,023	16,930
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	Bachelor's Degree, 37%
Average age	43	43
Years of experience	2	2

Order dispatcher vs dispatch coordinator salary

Order dispatchers and dispatch coordinators have different pay scales, as shown below.

	Order Dispatcher	Dispatch Coordinator
Average salary	$38,698	$38,470
Salary range	Between $25,000 And $59,000	Between $30,000 And $47,000
Highest paying City	-	Bellingham, WA
Highest paying state	-	Alaska
Best paying company	-	Balfour Beatty plc
Best paying industry	-	Finance

Differences between order dispatcher and dispatch coordinator education

There are a few differences between an order dispatcher and a dispatch coordinator in terms of educational background:

	Order Dispatcher	Dispatch Coordinator
Most common degree	High School Diploma, 35%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Order dispatcher vs dispatch coordinator demographics

Here are the differences between order dispatchers' and dispatch coordinators' demographics:

	Order Dispatcher	Dispatch Coordinator
Average age	43	43
Gender ratio	Male, 35.5% Female, 64.5%	Male, 45.8% Female, 54.2%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between order dispatcher and dispatch coordinator duties and responsibilities

Order dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Create service work orders in the Maximo computerize maintenance management system.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Dispatch coordinator example responsibilities.

Manage high volume of data entry A/R invoices and mail out invoices to customers.
Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Enter loads into AS400 system.
Dispatch drivers to customers using AS400.
Dispatch 25 HVAC technicians to various job sites.
Monitor CCTV for student activities during high traffic times.

Order dispatcher vs dispatch coordinator skills

Common order dispatcher skills

Service Orders, 25%
Service Calls, 21%
Maximo, 12%
Data Entry, 10%
Satisfactory Performance, 7%
Facilities Maintenance, 4%

Common dispatch coordinator skills

Customer Service, 33%
Data Entry, 7%
Customer Inquiries, 5%
Delivery Appointments, 4%
Windows, 4%
Emergency Calls, 4%

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Office and Administrative Industry
Order Dispatcher
Order Dispatcher vs Dispatch Coordinator

Updated January 8, 2025

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