Order dispatcher vs lead dispatch

The differences between order dispatchers and lead dispatches can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order dispatcher and a lead dispatch. Additionally, a lead dispatch has an average salary of $39,625, which is higher than the $38,698 average annual salary of an order dispatcher.

The top three skills for an order dispatcher include service orders, service calls and maximo. The most important skills for a lead dispatch are data entry, logistics, and payroll.

Order dispatcher vs lead dispatch overview

	Order Dispatcher	Lead Dispatch
Yearly salary	$38,698	$39,625
Hourly rate	$18.60	$19.05
Growth rate	-	4%
Number of jobs	20,023	4,847
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	High School Diploma, 34%
Average age	43	43
Years of experience	2	2

Order dispatcher vs lead dispatch salary

Order dispatchers and lead dispatches have different pay scales, as shown below.

	Order Dispatcher	Lead Dispatch
Average salary	$38,698	$39,625
Salary range	Between $25,000 And $59,000	Between $30,000 And $50,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Alaska
Best paying company	-	Yaamava' Resort & Casino
Best paying industry	-	Health Care

Differences between order dispatcher and lead dispatch education

There are a few differences between an order dispatcher and a lead dispatch in terms of educational background:

	Order Dispatcher	Lead Dispatch
Most common degree	High School Diploma, 35%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Order dispatcher vs lead dispatch demographics

Here are the differences between order dispatchers' and lead dispatches' demographics:

	Order Dispatcher	Lead Dispatch
Average age	43	43
Gender ratio	Male, 35.5% Female, 64.5%	Male, 44.3% Female, 55.7%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between order dispatcher and lead dispatch duties and responsibilities

Order dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Create service work orders in the Maximo computerize maintenance management system.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Lead dispatch example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Maintain scheduling and performance data when there MDT (mobile data terminal) which is there GPS goes down.
Monitor mileage through GPS tracking software, maintain records and schedule all necessary fleet repairs base on usage and necessity.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Transition into dispatch and begin posting and dispatching emergency and non-emergency transport ambulances.

Order dispatcher vs lead dispatch skills

Common order dispatcher skills

Service Orders, 25%
Service Calls, 21%
Maximo, 12%
Data Entry, 10%
Satisfactory Performance, 7%
Facilities Maintenance, 4%

Common lead dispatch skills

Data Entry, 15%
Logistics, 12%
Payroll, 6%
Computer System, 6%
Non-Emergency Calls, 5%
Computer Aided Dispatch, 4%