Order dispatcher vs service dispatcher

The differences between order dispatchers and service dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order dispatcher and a service dispatcher. Additionally, an order dispatcher has an average salary of $38,698, which is higher than the $33,663 average annual salary of a service dispatcher.

The top three skills for an order dispatcher include service orders, service calls and maximo. The most important skills for a service dispatcher are HVAC, data entry, and phone calls.

Order dispatcher vs service dispatcher overview

	Order Dispatcher	Service Dispatcher
Yearly salary	$38,698	$33,663
Hourly rate	$18.60	$16.18
Growth rate	-	-4%
Number of jobs	20,023	74,936
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	High School Diploma, 30%
Average age	43	43
Years of experience	2	2

Order dispatcher vs service dispatcher salary

Order dispatchers and service dispatchers have different pay scales, as shown below.

	Order Dispatcher	Service Dispatcher
Average salary	$38,698	$33,663
Salary range	Between $25,000 And $59,000	Between $26,000 And $42,000
Highest paying City	-	Kent, WA
Highest paying state	-	Washington
Best paying company	-	Basin Electric Power Cooperative
Best paying industry	-	Government

Differences between order dispatcher and service dispatcher education

There are a few differences between an order dispatcher and a service dispatcher in terms of educational background:

	Order Dispatcher	Service Dispatcher
Most common degree	High School Diploma, 35%	High School Diploma, 30%
Most common major	Business	Business
Most common college	-	-

Order dispatcher vs service dispatcher demographics

Here are the differences between order dispatchers' and service dispatchers' demographics:

	Order Dispatcher	Service Dispatcher
Average age	43	43
Gender ratio	Male, 35.5% Female, 64.5%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between order dispatcher and service dispatcher duties and responsibilities

Order dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Create service work orders in the Maximo computerize maintenance management system.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Order dispatcher vs service dispatcher skills

Common order dispatcher skills

Service Orders, 25%
Service Calls, 21%
Maximo, 12%
Data Entry, 10%
Satisfactory Performance, 7%
Facilities Maintenance, 4%

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%