Order dispatcher vs yardmaster/customer service/crew dispatching

The differences between order dispatchers and yardmaster/customer service crew dispatchings can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order dispatcher and a yardmaster/customer service/crew dispatching. Additionally, an order dispatcher has an average salary of $38,698, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.

The top three skills for an order dispatcher include service orders, service calls and maximo. The most important skills for a yardmaster/customer service/crew dispatching are data entry, customer service, and customer complaints.

Order dispatcher vs yardmaster/customer service/crew dispatching overview

	Order Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Yearly salary	$38,698	$31,397
Hourly rate	$18.60	$15.09
Growth rate	-	-8%
Number of jobs	20,023	157,794
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	High School Diploma, 41%
Average age	43	43
Years of experience	2	2

Order dispatcher vs yardmaster/customer service/crew dispatching salary

Order dispatchers and yardmaster/customer service crew dispatchings have different pay scales, as shown below.

	Order Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Average salary	$38,698	$31,397
Salary range	Between $25,000 And $59,000	Between $25,000 And $38,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between order dispatcher and yardmaster/customer service/crew dispatching education

There are a few differences between an order dispatcher and a yardmaster/customer service/crew dispatching in terms of educational background:

	Order Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Most common degree	High School Diploma, 35%	High School Diploma, 41%
Most common major	Business	Business
Most common college	-	-

Order dispatcher vs yardmaster/customer service/crew dispatching demographics

Here are the differences between order dispatchers' and yardmaster/customer service crew dispatchings' demographics:

	Order Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Average age	43	43
Gender ratio	Male, 35.5% Female, 64.5%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between order dispatcher and yardmaster/customer service/crew dispatching duties and responsibilities

Order dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Create service work orders in the Maximo computerize maintenance management system.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Yardmaster/customer service/crew dispatching example responsibilities.

Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
Enter tender and movement numbers in AS400.
Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.

Order dispatcher vs yardmaster/customer service/crew dispatching skills

Common order dispatcher skills

Service Orders, 25%
Service Calls, 21%
Maximo, 12%
Data Entry, 10%
Satisfactory Performance, 7%
Facilities Maintenance, 4%

Common yardmaster/customer service/crew dispatching skills

Data Entry, 20%
Customer Service, 8%
Customer Complaints, 7%
Outbound Calls, 6%
Inbound Calls, 6%
Payroll, 5%

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Order Dispatcher
Order Dispatcher vs Yardmaster/Customer Service/Crew Dispatching

Updated January 8, 2025

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