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The differences between order management specialists and order entry clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order management specialist and an order entry clerk. Additionally, an order management specialist has an average salary of $37,456, which is higher than the $34,147 average annual salary of an order entry clerk.
The top three skills for an order management specialist include customer service, order entry and logistics. The most important skills for an order entry clerk are customer service, purchase orders, and data entry errors.
| Order Management Specialist | Order Entry Clerk | |
| Yearly salary | $37,456 | $34,147 |
| Hourly rate | $18.01 | $16.42 |
| Growth rate | - | - |
| Number of jobs | 102,332 | 101,541 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Associate Degree, 30% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
An order management specialist is responsible for monitoring sales orders and confirming accurate delivery details to the customers. Order management specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They also update and track the customer's account information in the database, including payments posting and order verification. An order management specialist must have excellent organizational and communication skills, especially in handling customers' inquiries and concerns about the products and resolving delivery discrepancies.
An Order Entry Clerk is primarily in charge of receiving and processing customer orders, ensuring accuracy and timeliness. Upon receiving orders, an order entry clerk is responsible for entering customer information into databases such as names, billing details, address, and item specifications. They communicate with customers through calls or email to confirm their orders and information, answering inquiries should there be any. Besides handling databases, an Order Entry Clerk Prepares and processes shipping documents, invoices, and contracts, tracking procedures to ensure smooth workflow. Moreover, there are also instances where they must receive and handle customer complaints, resolving them promptly.
Order management specialists and order entry clerks have different pay scales, as shown below.
| Order Management Specialist | Order Entry Clerk | |
| Average salary | $37,456 | $34,147 |
| Salary range | Between $23,000 And $59,000 | Between $28,000 And $41,000 |
| Highest paying City | Norwood, MA | Las Vegas, NV |
| Highest paying state | Connecticut | Connecticut |
| Best paying company | IBM | Dexter |
| Best paying industry | Health Care | Automotive |
There are a few differences between an order management specialist and an order entry clerk in terms of educational background:
| Order Management Specialist | Order Entry Clerk | |
| Most common degree | Bachelor's Degree, 60% | Associate Degree, 30% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order management specialists' and order entry clerks' demographics:
| Order Management Specialist | Order Entry Clerk | |
| Average age | 43 | 43 |
| Gender ratio | Male, 39.5% Female, 60.5% | Male, 15.7% Female, 84.3% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 6% | 6% |