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The differences between order management specialists and order entry representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order management specialist and an order entry representative. Additionally, an order management specialist has an average salary of $37,456, which is higher than the $34,443 average annual salary of an order entry representative.
The top three skills for an order management specialist include customer service, order entry and logistics. The most important skills for an order entry representative are order entry, data entry, and customer service.
| Order Management Specialist | Order Entry Representative | |
| Yearly salary | $37,456 | $34,443 |
| Hourly rate | $18.01 | $16.56 |
| Growth rate | - | - |
| Number of jobs | 102,332 | 123,220 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 37% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
An order management specialist is responsible for monitoring sales orders and confirming accurate delivery details to the customers. Order management specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They also update and track the customer's account information in the database, including payments posting and order verification. An order management specialist must have excellent organizational and communication skills, especially in handling customers' inquiries and concerns about the products and resolving delivery discrepancies.
An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.
Order management specialists and order entry representatives have different pay scales, as shown below.
| Order Management Specialist | Order Entry Representative | |
| Average salary | $37,456 | $34,443 |
| Salary range | Between $23,000 And $59,000 | Between $28,000 And $42,000 |
| Highest paying City | Norwood, MA | Cambridge, MA |
| Highest paying state | Connecticut | Rhode Island |
| Best paying company | IBM | Simpson Manufacturing Co |
| Best paying industry | Health Care | Construction |
There are a few differences between an order management specialist and an order entry representative in terms of educational background:
| Order Management Specialist | Order Entry Representative | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order management specialists' and order entry representatives' demographics:
| Order Management Specialist | Order Entry Representative | |
| Average age | 43 | 43 |
| Gender ratio | Male, 39.5% Female, 60.5% | Male, 26.4% Female, 73.6% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 6% | 6% |