Patient access representative jobs in Bartlett, TN

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Memphis, TN. (Chickasaw Gardens) Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Provides dental office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. The Registration Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES Greets patients. Answers questions from patients, when possible, or refers questions to appropriate alternative source. Facilitates completion of registration forms. Obtains updated patient demographic information and enters it into the practice management information system. Verifies insurance and PCP selection, if applicable. Establishes method of payment and collects co-payment (s), deductibles and payment for insurance and/or sliding fee. Schedules some outpatient consultations and procedures dictated by providers in accordance with insurance company guidelines. Completes Daily Activity Reports at the end of the business day. Counts monies collected and totals cash drawer at the end of each business day. Reviews the ledger to ensure that all suspended credits are applied properly. Reviews the ledger to ensure that the appropriate cdt code and provider are assigned to the visit. Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including PRN schedules. Takes detailed phone messages for administrators, dentists, hygienists, and other staff members, including date, time, and operator's initials; emails messages to managers from dental offices. Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. Review and complete HL7 charges. Generates and tracks dental referrals as indicated by the dentist. Generates and tracks dental pre-authorizations. Reviews and corrects insurance denials. Follow the guidelines of the various OTP plans. Works at various locations as needed. Performs other duties as required. POSITION REQUIREMENTS Education : High school diploma. Experience : Two to four years of clerical experience, preferably in a dental setting. Licenses or Certifications : Dental Billing & Coding Certificate preferred. CPR Certification is required. Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. X Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 70% Standing 15% Walking 15% 100% Approximate percentage of time spent lifting, pulling and/or pushing: 30% Maximum number of pounds required (with or without assistance): 15 pounds Types of objects the incumbent is required to lift/pull/push. Boxes Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required Photocopier 95% Normal Computer 100% High Telephone 85% Normal Printer 100% Normal Credit Card machine 15-20% Normal Approximate percentage of time incumbent spends in “on-the-job” travel , excluding commuting to regular work location: 25% Working Conditions Clinic setting with no barriers from the patients; risk exposure to infectious disease. OTHER REQUIREMENTS The specifics of each position will vary somewhat from one location to another.

Full-time Description Registration Clerk (FT/M-F, 8:00 AM - 4:30 PM) We are seeking a dedicated and organized Registration Clerk to join our team. This full-time position offers an excellent opportunity to contribute to our administrative operations while providing exceptional service to our clients and visitors. The ideal candidate will be detail-oriented, professional, and capable of managing multiple tasks efficiently in a fast-paced environment. Key Responsibilities: - Greet and assist visitors, clients, and staff in a courteous and professional manner - Register and process new and returning clients or patients accurately and efficiently - Maintain and update registration records and databases - Verify and collect necessary documentation and information - Answer phone calls, respond to inquiries, and direct calls as appropriate - Ensure confidentiality and security of all registration information - Collaborate with other administrative staff to support overall office operations - Perform general clerical duties such as filing, data entry, and photocopying Join our team and be part of a supportive work environment that values professionalism, growth, and excellent service. We offer competitive benefits and opportunities for career development in a dynamic organization. Requirements Skills and Qualifications: - High school diploma or equivalent; additional administrative training is a plus - Proven experience in registration, reception, or administrative roles - Excellent communication and interpersonal skills - Strong organizational and time-management abilities - Proficiency in Microsoft Office Suite and data management systems - Ability to handle sensitive information with discretion - Reliable and punctual with a professional demeanor

Job Details Memphis, TN Full Time High School Up to 5% Clinical OperationsDescription “Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Patient Representative Coordinator serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Welcomes and greets patients/clients/visitors to the department in a helpful and friendly way; determines the purpose of visit and directs them to appropriate person or department(s). Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients. When scheduling appointments, PRC screens patients for updated demographics, new patient visits or update registration and informs patients of adequate information that must be presented at time of visit. Compile and record medical charts, reports, and correspondence. Interview patients to complete insurance and privacy forms. Receive insurance co-pay payments and post amounts paid to patient accounts. Schedule and confirm patient appointments, check-ups and physician referrals. Answer telephones and direct calls to appropriate staff. Ability to work in a fast-paced environment. Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Assist with daily patient flow in areas as needed. Verifies patients by reading patient identification. Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations. Communicates observations of a patient's status to nurse-in-charge. Responsible for ordering medical supplies according to the department's needs. Able to rotate weekends, holidays, shifts and center location according to company needs. Participates in meetings of staff and department meetings. Shares acquired knowledge and learning. Consistently reports for duty on time. Keeps patient's information private and limits conversation of a personal nature in patient's presence. Degree of teamwork and cooperation with personnel from other departments. Check medical records and follow up obtaining missing results prior to the patient's appointment. Perform other duties as assigned by the supervisor. Qualifications Supervisory Responsibilities This position has no supervisory responsibilities. Required Education High School Graduate or equivalent. Required Experience 1+ years of experience in the medical field. Customer Service skills and training. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Required Licenses and Certifications N/A Required Knowledge, Skills, and Abilities Basic Computer Skills. Ability to work in a fast-paced environment. Consistently reports for duty on time. Preferred Qualifications 3+ years of experience in customer service and the medical field preferred. Relevant or any other job-related vocational coursework preferred. Financial Responsibilities This position does not currently handle physical money or negotiates contracts. N/A Budget Responsibilities This position does not have budget responsibilities. N/A Languages English Advanced Spanish Preferred Creole Preferred Travel Able to rotate weekends, holidays, shifts and center location according to company needs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance. Working Condition Not Required Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%) Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). X May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. X May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. X Must be able to ascend and descend ladders, stairs, or other equipment. X Subject to exposure to hazardous material. X

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Hours: Mon - Fri 8am - 4:30pm and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process. At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. Join our team and make a difference! The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

This posting is for multiple positions. Events generally occur between 7:30AM and 5:30PM, Monday to Friday. May be subject to hours/shifts running after 5PM. Standardized Patients (SP) support Osteopathic Medical Education by playing the role of “patient actors”, who create a realistic scenario from which students can learn. A Standardized Patient will be assigned a role and patient profile, be provided training, and then portray the role to students in a simulated clinical setting or classroom. Standardized Patient scenarios include but are not limited to the SP providing a scripted clinical history, having a basic non-invasive physical exam performed upon them, and/or portraying a simulated illness. Costumes and makeup may be used to enhance the simulated effect. Standardized Patients engage non-verbal communication skills so clinical learners can experience the emotions, body language, and communication skills they might encounter in a clinical environment. All healthcare information in the scenarios is simulated. No invasive procedures or invasive exams will be required during Standardized Patient Encounters. The ideal candidate will have an interest in training the next generation of health care providers and participating in active learning scenarios. Standardized Patients may also participate in some clinical skills training and/or classroom functions. During events in the Osteopathic Principles and Practice Laboratory session, SPs will serve as demonstration models for osteopathic manipulative techniques (OMT).The following technique modalities are expected to be performed on the SPs: balanced ligamentous tension/ligamentous articular strain, counterstrain, facilitated positional release, still, high-velocity low amplitude, lymphatic techniques, muscle energy, myofascial release, osteopathic cranial manipulative medicine, soft tissue, visceral techniques, and other osteopathic technique modalities as taught in the course. balanced ligamentous tension/ligamentous articular strain, counterstrain, facilitated positional release, Still technique, high-velocity low amplitude, lymphatic techniques, muscle energy, myofascial release, osteopathic cranial manipulative medicine, soft tissue, visceral techniques, and other osteopathic technique modalities as taught in the course Responsibilities Commit to attending the required paid training sessions and putting best effort into learning and portraying simulated scenarios. Commit to attending and working at least 2 events per semester. Embody a simulated patient, learn a simulated clinical case, and accurately portray the scenario for classroom and exam sessions. Communicate with the Standardized Patient program of any personal reasons or concerns that would preclude the Standardized Patient from undertaking a role. Follow and abide by Baptist Health Sciences University and state health and safety regulations. Participate as a body model for Osteopathic Principles and Practice (OPP) or ultrasound laboratory sessions. Requirements, Preferences and Experience High school diploma or GED Must be at least 18 years of age. Able to realistically and consistently portray a simulated scenario repeatedly across a long time frame. Comfortable portraying possibly challenging scenarios (such as emotional scenarios, tough diagnoses, etc).

Job Description Now Hiring: Full-Time Scheduling Specialist - Home Health | Covington/Bartlett, TN New Competitive pay rate Must have Home Health experience. Make a difference in your community! Tennessee Quality Care is seeking a compassionate (SS) Scheduling Specialist for our Home Health team. Monday-Friday, 8:00 AM-4:30 PM. Perks: PTO + Holidays Mileage Reimbursement Flexible Schedule 401(k) with Company Match Comprehensive Benefits Supportive Team Serve patients where they live-recovering, managing chronic illness, or maintaining independence. Join a team that values you and your impact. Apply today! Text to apply: Texted: 9762 to ************ We offer: Great culture and team atmosphere Comprehensive benefits (medical, dental, vision, life/AD&D, disability) 401(k) retirement plan with a generous company match Generous time off accruals Paid holidays Tuition Reimbursement Employee Referral Program Merit Increases Employee Discount Programs Work/life balance What You'll Do: Confirms patient appointments and perform patient reminder calls according to client guidelines Manages client and care provider's schedules efficiently Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors Maintains patient records in billing/scheduling system formats and in hard copy when indicated Completes patient schedules, forms and all correspondence Provides additional billing and customer service support Maintains a high degree of confidentiality at all times due to access to sensitive information Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department Qualifications: High school diploma required. College degree a plus Bilingual in Spanish is a plus Experience in a high volume medical office environment required Scheduling patients and patient testing preparation experience in a physician office preferred Computer Proficiency - MS Office Ability to work well with others in a professional manner in a team oriented environment 2 years in a medical setting preferred #ACHH

Authorization Denial Specialist ensures that chemotherapy (specialty group) and other infusions/radiation therapy/radiology/ surgical services meet medical necessity and appropriateness per insurance medical policies/ FDA/NCCN guidelines. Initiates and coordinates pre-certifications/prior authorizations per payer guidelines prior to services being rendered and completes the Insurance verification process. Reviews clinical information and supporting documentation for outpatient or Part B services authorization denials to determine and perform retro authorizations, reconsiderations, or appeal actions to defend the revenue. Performs other duties as assigned. Job Responsibilities • Obtain and review treatment/therapy plan orders for medical necessity and appropriateness according to insurance medical policy/FDA/NCCN guidelines and requirements. • Research insurance company medical policies, medical literature, and compendiums to determine eligibility for services. Utilize multiple healthcare websites • Responsible for tracking, obtaining, and extending authorizations from various carriers in a timely manner • Responsible for completing the Insurance Verification process • Works closely with physicians and clinic staff obtain authorizations to promote positive patient outcomes, timely treatment, and positive reimbursement • Understands and complies with regulatory requirements by specific insurance companies and facilitates compliance by maintaining awareness of guidelines and ensuring compliance through communication and documentation to appropriate staff. • Reviews, assesses and evaluates all authorization denial communications received in order to optimize reimbursement. Requirements, Preferences and Experience Education Preferred : Associates degree or 2 years of college level courses. Minimum : Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Experience Preferred : 5 years of business experience in a healthcare environment with at least 3 years payer specific experience. Minimum : 3 years clinical experience in a clinical care setting. Pre-certification experiences desired. Special Skills Preferred : Education Minimum Required 3 - 5 years of business experience in a healthcare environment with 2 of those years being in a clinical setting. Preferred/Desired 5 years of business experience in a healthcare environment with at least 3 years payer specific experience. 3 years clinical experience in a clinical care setting Pre-certification experience desired. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Strong organizational skills. Ability to type and/or key correctly Preferred/Desired Associates degree or 2 years of college level courses. Training Minimum Required Requires critical thinking and judgement. Preferred/Desired Must demonstrate the ability to appropriately use standard criteria established by payers. Special Skills Excellent customer service and communication skills. Ability to speak, articulate, and be understood clearly. Minimum Required Ability to read and understand medical policies, compendiums, LCDs, and FDA guidelines. Must be able to multitask and be flexible. Advance computer literacy skills and problem-solving skills. Ability to deal with confrontational issues and high stress situations with patients, family, and physicians. Minimum : Knowledge of oncology pre-certification requirements and guidelines. Licensure, Registration, Certification Preferred : Pharmacy Tech, CHAA, RHIT, LPN, RN About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching, and teaching. And we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums, and the results of a Benefits Benchmarking Survey. At Baptist, We Offer: Competitive salaries Paid vacation/time off Continuing education opportunities Generous retirement plan Health insurance, including dental and vision Sick leave Service awards Free parking Short-term disability Life insurance Health care and dependent care spending accounts Education assistance/continuing education Employee referral program Category: Finance and Accounting Type: Non-Clinical Work Type: Full Time Work Schedule: Days Location: US: Memphis, TN Located in the Memphis, TN area

Serves as a centralized point of contact to provide administrative assistance and support for our web payer portals by coordinating access for our end-users. This position is also responsible for managing provider schedule templates of both new and established providers for the Memphis Metro and Jackson, MS service areas. Responsibilities Provides daily assistance and support to clinic staff and providers with provider scheduling builds and/or changes via in person, email and/or by telephone. Serves as centralized point of contact to provide administrative access to payer web portals with the clinic and hospital systems. Provides prompt and courteous customer service to all physicians, clinic staff and administration. Completes assigned tasks. Requirements, Preferences and Experience Education Preferred: Associate degree or equivalent in healthcare business related field or equivalent combination of education and experience Minimum: Minimum high school diploma. Experience Minimum: Three (3) or more years of medical and financial experience. Knowledge of policy and business operations for a medical institution as well as 2 years of Practice Management Systems with on the job experience. trained in Microsoft Office Software applications. Special Skills Preferred: Knowledge of medical terminology desired Minimum: Knowledge of policy and business operations for a medical institution as well as 2 years of Practice Management Systems with on the job experience. Skilled in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skills to write legibly and record information accurately as necessary to perform job duties. Training Preferred: Proficiency in EPIC practice management Minimum: Strong computer database knowledge; interpersonal, written and oral communication skills. Written documentation is thorough and understandable. About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey. At Baptist, We Offer: Competitive salaries Paid vacation/time off Continuing education opportunities Generous retirement plan Health insurance, including dental and vision Sick leave Service awards Free parking Short-term disability Life insurance Health care and dependent care spending accounts Education assistance/continuing education Employee referral program Job Summary: Position: 13249 - Coordinator-Payer Portal Facility: BMG - Central Business Office Department: MG CBO Registration Category: Administrative Non Clinical Support Type: Non Clinical Work Type: Full Time Work Schedule: Days Location: US:TN:Memphis Located in the Memphis metro area

At CCHS, our goal is to grant equal access to healthcare no matter the economic, social or employment status of our patients. We aim to provide superior patient care! If you have a passion for helping people, for mission work and would like to combine that passion with your clinical skills, this may be the position for you. We offer competitive pay, great benefits with a culture to match. POSITION SUMMARY Provides dental office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. The Registration Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES 1. Greets patients. Answers questions from patients, when possible, or refers questions to appropriate alternative source. 2. Facilitates completion of registration forms. 3. Obtains updated patient demographic information and enters it into the practice management information system. 4. Verifies insurance and PCP selection, if applicable. 5. Establishes method of payment and collects co-payment (s), deductibles and payment for insurance and/or sliding fee. 6. Schedules some outpatient consultations and procedures dictated by providers in accordance with insurance company guidelines. 7. Completes Daily Activity Reports at the end of the business day. 8. Counts monies collected and totals cash drawer at the end of each business day. 9. Reviews the ledger to ensure that all suspended credits are applied properly. 10. Reviews the ledger to ensure that the appropriate cdt code and provider are assigned to the visit. 11. Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including PRN schedules. 12. Takes detailed phone messages for administrators, dentists, hygienists, and other staff members, including date, time, and operator's initials; emails messages to managers from dental offices. 13. Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. 14. Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. 15. Review and complete HL7 charges. 16. Generates and tracks dental referrals as indicated by the dentist. 17. Generates and tracks dental pre-authorizations. 18. Reviews and corrects insurance denials. 19. Follow guidelines of the various OTP plans. 20. Work at various locations as needed. 21. Performs other duties as required. JOBS THIS POSITION DIRECTLY SUPERVISES If no supervisory duties, leave blank POSITION REQUIREMENTS Education: High school diploma. Experience: Bilingual with two to four years of clerical experience, preferably in a dental setting. Licenses or Certifications: Dental Billing & Coding Certificate preferred. CPR Certification is required. Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. X Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 70% Standing 15% Walking 15% 100% Approximate percentage of time spent lifting, pulling and/or pushing: 30% Maximum number of pounds required (with or without assistance): 15 pounds Types of objects the incumbent is required to lift/pull/push. Boxes Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand: Eye Coordination Required 1. Photocopier 95% Normal 2. Computer 100% High 3. Telephone 85% Normal 4. Printer 100% Normal 5. Credit Card machine 15-20% Normal Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: 25% Working Conditions Clinic setting with no barriers from the patients; risk exposure to infectious disease. OTHER REQUIREMENTS The specifics of each position will vary somewhat from one location to another.

Requirements Skills and Qualifications: - High school diploma or equivalent; additional healthcare-related certifications preferred - Prior experience in medical or healthcare registration is a plus - Excellent communication and interpersonal skills - Strong attention to detail and organizational abilities - Ability to handle sensitive information with discretion - Proficiency in electronic health record (EHR) systems and Microsoft Office Suite - Flexibility to work PRN (as needed) schedule, including evenings and weekends if required - Ability to work effectively in a fast-paced environment and multitask

Full Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Hours: Thurs - Sat 7:30am - 8pm and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process. At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. Join our team and make a difference! The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

This position focuses on patient access as the beginning of the revenue cycle for the BMG clinics including all aspects of registration with the goal of eliminating errors, implementing consistent processes and improving front desk productivity. This person will interact directly with clinic and CBO staff, the BMG management team, the Epic BOC team and other staff at various levels within the organization. Job Responsibilities Provides and coordinates registration support for the clinical staff and management team. Provide guidance and development for Baptist One Care and Baptist Medical Group staff for best practices related to appointment scheduling, registration, and front desk workflows. Maintains a technical aptitude to conduct Baptist One Care system testing analysis and provide recommendations for improvement in the areas of appointment scheduling, registration and front desk activities. Provides Baptist One Care training for BMG registration and scheduling new hires. Performs other duties as assigned. Specifications Experience Description Minimum Required Preferred/Desired One (1) plus of physician practice experience. In depth understanding of governmental and commercial payers. In depth knowledge of revenue cycle and practice management systems. Two (2) plus of physician practice experience. In depth understanding of governmental and commercial payers. In depth knowledge of revenue cycle and practice management systems. Education Description Minimum Required Preferred/Desired Associates degree or equivalent in healthcare of business-related field preferred, or equivalent combination of education and experience. Training Description Minimum Required Preferred/Desired Proficiency in EPIC practice management. Special Skills Description Minimum Required Preferred/Desired Ability to use word processing, spreadsheet, internet, order processing, practice management, scheduling, patient registration and charge entry. Ability to work collaboratively with providers and staff to create a team-oriented environment. Proven track record in presentations and education of staff and providers. Licensure Description Minimum Required Preferred/Desired

This position focuses on patient access as the beginning of the revenue cycle for the BMG clinics including all aspects of registration with the goal of eliminating errors, implementing consistent processes and improving front desk productivity. This person will interact directly with clinic and CBO staff, the BMG management team, the Epic BOC team and other staff at various levels within the organization. Job Responsibilities Provides and coordinates registration support for the clinical staff and management team. Provide guidance and development for Baptist One Care and Baptist Medical Group staff for best practices related to appointment scheduling, registration, and front desk workflows. Maintains a technical aptitude to conduct Baptist One Care system testing analysis and provide recommendations for improvement in the areas of appointment scheduling, registration and front desk activities. Provides Baptist One Care training for BMG registration and scheduling new hires. Performs other duties as assigned. Specifications Experience Description Minimum Required Preferred/Desired One (1) plus of physician practice experience. In depth understanding of governmental and commercial payers. In depth knowledge of revenue cycle and practice management systems. Two (2) plus of physician practice experience. In depth understanding of governmental and commercial payers. In depth knowledge of revenue cycle and practice management systems. Education Description Minimum Required Preferred/Desired Associates degree or equivalent in healthcare of business-related field preferred, or equivalent combination of education and experience. Training Description Minimum Required Preferred/Desired Proficiency in EPIC practice management. Special Skills Description Minimum Required Preferred/Desired Ability to use word processing, spreadsheet, internet, order processing, practice management, scheduling, patient registration and charge entry. Ability to work collaboratively with providers and staff to create a team-oriented environment. Proven track record in presentations and education of staff and providers. Licensure Description Minimum Required Preferred/Desired

Job Description At CCHS, our goal is to grant equal access to healthcare no matter the economic, social or employment status of our patients. We aim to provide superior patient care! If you have a passion for helping people, for mission work and would like to combine that passion with your clinical skills, this may be the position for you. We offer competitive pay, great benefits with a culture to match. POSITION SUMMARY Provides medical office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. The Registration Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES 1. Greets patients. Answers questions from patients, when possible, or refers questions to appropriate alternative source. 2. Facilitates completion of registration forms. 3. Obtains updated patient demographic information and enters it into the practice management information system. 4. Verifies insurance and PCP selection, if applicable. 5. Establishes method of payment and collects co-payment (s), deductibles and payment for insurance and/or sliding fee. 6. Schedules some outpatient tests and procedures dictated by providers in accordance with insurance company guidelines. 7. Completes Daily Activity Reports at the end of the business day. 8. Counts monies collected and totals cash drawer at the end of each business day. 9. Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules. 10. Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices. 11. Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. 12. Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. 13. Performs other duties as required. POSITION REQUIREMENTS Education: High school diploma. Experience: Bilingual with two to four years of clerical experience, preferably in a medical setting.

Requirements High diploma or equivalent. One year business experience, healthcare preferred. Type 25 wpm.

PART Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! and healthcare setting, up to date immunizations are required. Hours: 12pm-6pm Monday through Friday We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process. At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. Join our team and make a difference! The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

This position focuses on patient access as the beginning of the revenue cycle for BMG clinics and BMG Foundations. including all aspects of registration with the goal of eliminating errors, implementing consistent processes and improving front desk productivity. This person will interact directly with BMG clinic, BMG Foundation, and CBO staff, the BMG management team, the Epic BOC team and other staff at various levels within the organization. Performs other duties as assigned. Responsibilities Provides Baptist OneCare training for BMG registration and scheduling new hires. Maintains a technical aptitude to conduct Baptist OneCare system testing analysis and provide recommendations for improvement in the areas of appointment scheduling, registration and front desk activities. Provide guidance and development for Baptist OneCare and Baptist Medical Group and Baptist Medical Group Foundations staff for best practices related to appointment scheduling, registration, and front desk workflows. Provides and coordinates registration support for the clinical staff and management team. Completes assigned goals Specifications Experience Minimum Required Three years plus of physician practice experience. In depth understanding of governmental and commercial payers. In-depth knowledge of revenue cycle and practice management systems. Two years plus of training experience. Preferred/Desired Education Minimum Required Associates degree or equivalent in healthcare of business-related field preferred, or equivalent combination of education and experience. Preferred/Desired Associates degree or equivalent in healthcare of business-related field preferred, or equivalent combination of education and experience. Training Minimum Required Proficiency in EPIC practice management Preferred/Desired . Special Skills Minimum Required Ability to use word processing, spreadsheet, Internet, order processing, practice management, scheduling, patient registration and charge entry. Ability to work collaboratively with providers and staff to create a team-oriented environment. Proven track record in presentations and education of staff and providers.

This position focuses on patient access as the beginning of the revenue cycle for BMG clinics and BMG Foundations. including all aspects of registration with the goal of eliminating errors, implementing consistent processes and improving front desk productivity. This person will interact directly with BMG clinic, BMG Foundation, and CBO staff, the BMG management team, the Epic BOC team and other staff at various levels within the organization. Performs other duties as assigned. Responsibilities Provides Baptist OneCare training for BMG registration and scheduling new hires. Maintains a technical aptitude to conduct Baptist OneCare system testing analysis and provide recommendations for improvement in the areas of appointment scheduling, registration and front desk activities. Provide guidance and development for Baptist OneCare and Baptist Medical Group and Baptist Medical Group Foundations staff for best practices related to appointment scheduling, registration, and front desk workflows. Provides and coordinates registration support for the clinical staff and management team. Completes assigned goals Specifications Experience Minimum Required Three years plus of physician practice experience. In depth understanding of governmental and commercial payers. In-depth knowledge of revenue cycle and practice management systems. Two years plus of training experience. Preferred/Desired Education Minimum Required Associates degree or equivalent in healthcare of business-related field preferred, or equivalent combination of education and experience. Preferred/Desired Associates degree or equivalent in healthcare of business-related field preferred, or equivalent combination of education and experience. Training Minimum Required Proficiency in EPIC practice management Preferred/Desired . Special Skills Minimum Required Ability to use word processing, spreadsheet, Internet, order processing, practice management, scheduling, patient registration and charge entry. Ability to work collaboratively with providers and staff to create a team-oriented environment. Proven track record in presentations and education of staff and providers.