Patient access representative jobs in Bloomington, MN - 715 jobs
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Patient Access Representative
Patient Representative
Registration Specialist
Customer Service Representative
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Patient Service Coordinator
Relief CSR Driver
Ameripride Services 4.3
Patient access representative job in Minneapolis, MN
The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "Relief CSR" m CSR, Driver, Customer Service, Manufacturing
$34k-40k yearly est. 3d ago
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Customer Service Representative
Russell Tobin 4.1
Patient access representative job in Saint Paul, MN
Russell Tobin's client is hiring a Customer Service Representative in Saint Paul, MN
Employment Type: Contract
Pay rate: $23-$25/hr
Responsibilities:
Provide exceptional customer service to investment clients
Assist clients with: Account maintenance requests, website navigation and online tools, asset transfers, and correspondence and general inquiries
Perform accurate and timely data entry related to transactions and account updates
Process new account applications in compliance with regulatory standards
Maintain detailed and accurate records
Coordinate with internal teams to resolve operational or account-related issues
Support overall operational efficiency during the brokerage conversion
Requirements:
High school diploma or equivalent
Relevant experience in a contact center or customer service environment
Proven reliability and strong commitment to excellent customer service
Strong telephone, verbal, and interpersonal communication skills
High attention to detail with the ability to follow procedures independently
Proficient in Microsoft Office and general computer navigation
Prior banking or financial services experience preferred
Client registrations (past or present) a plus
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$23-25 hourly 1d ago
B2B Customer Service Representative ($50-60K)
Ultimate Staffing 3.6
Patient access representative job in Eden Prairie, MN
The B2B Customer Service Representative is responsible for answering incoming customer calls to process orders, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information.
**This company offers a wonderful work culture and great benefits including up to an 8% 401K contribution! **
Key Responsibilities:
Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling.
Customer Service: Deliver exceptional customer service and solutions promptly, consistently exceeding customer expectations.
Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge.
Training: Participate in ongoing training and briefings to stay updated on changes in products and services.
Information Maintenance: Keep updated on products, services, and promotions to meet business line goals.
Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary.
Requirements:
ERP Systems: Experience with SAP ERP is preferred; experience with Salesforce (adopted 90 days ago) is preferred.
Detail Orientation: Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously.
Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Customer Service Experience: Minimum of 2 years of phone customer service experience
Self-Motivation: Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment.
Communication Skills: Strong verbal, written, and interpersonal communication skills.
Problem-Solving: Excellent listening and problem-solving abilities.
Team Player: Ability to work effectively in a team environment.
Additional Info:
Annual Salary: $50-60K
Schedule: 8:00 am- 5:00 pm M-F
Location: 100% In-Office
Type: Direct Hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
$50k-60k yearly 4d ago
Property & Casualty Insurance Customer Service Representative
Farmers Union Agency 4.6
Patient access representative job in Saint Paul, MN
We're hiring for a Property & Casualty Insurance Customer Service Representative to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn.
Responsibilities
• Assist clients with auto, home, commercial and farm P&C insurance questions
• Make policy changes, process renewals, and handle cancellations
• Explain coverage, billing, and policy documents in a clear, friendly way
• Issue ID cards, certificates of insurance, and other policy requests
• Work with insurance carriers to resolve client needs
• Keep client information accurate and up to date
• Spot opportunities to help clients with additional coverage and refer them to licensed producers
• Deliver excellent customer service by phone and email
• Assist the Licensed Agent/Producer in operating and growing their business.
Qualifications
• Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience
• Strong communication and organization skills
• Comfort using computers and learning new systems
• Ability to manage multiple tasks and stay detail-focused
• Active Property & Casualty license or able to obtain within 60 days.
What We Offer
• Health, dental, vision, life, and LTD insurance
• 401(k) with employer match
• Bonus based on performance
• Flexible Schedule
• Paid time off and holidays
• Supportive, collaborative work environment
• Opportunities for growth, training, and leadership in shaping agency operations
$31k-39k yearly est. 4d ago
IBM Tivoli Workload Scheduler (TWS) Engineer
Tekgence Inc.
Patient access representative job in Minneapolis, MN
TWS (Tivoli Workload Scheduler 10) Advanced- TDWC- Master Domain Manager- Backup MDM- JSC (Job Scheduling Console)
Advanced- Agent Management (Fault Tolerant, Extended, etc.)- WebSphere- Excellent UNIX skills- Shell Scripting abilities
Familiar with database technologies - DB2
Good Networking skills- IBM Tivoli Certification
Experience with ServiceNow application
ITIL Certification
Troubleshooting experience.
MS Windows experience.
UNIX experience.
Roles & Responsibilities
Hands on experience in design, configuration of TWS platform
Build and maintain IWS Platform with high availability in AWS
Build and maintain Dynamic Workload Console
Maintain & Support DR and Swing in AWS
Migration of Tivoli Workload Scheduler (TWS) To AWS
Assess the current state architecture of TWS installation in AWS
Migrating the platform from AIX to Linux
Establish an appropriate DR strategy in AWS
Installing of TWS in AWS• DB2 migration
Managed TWS Platform Support - L1/L2 support resources
Advanced Administration including designing new solutions, performance tuning, building test cases, configuration and customization
Expert in all phases of “Scheduling” and “Support” Roles listed above.
Keeps up with current Tivoli products to include new product offerings and patch releases.
Makes recommendations to management for upgrades and patch levels for all TWS products
Performs advanced administration of TWS network (i.e., installations, upgrades, patches, automation, LDAP, etc.)
Troubleshoots and resolves any issues not able to be resolved by Scheduling or Support personnel.
Provides on call support for Tech Batch Scheduling Tivoli
Provide platform administration support liaising with product vendor (upgrades/ Security patches)
Managing scheduling objects
Configuring Alerts
$32k-56k yearly est. 5d ago
Patient Placement Representative
Healthpartners 4.2
Patient access representative job in Saint Paul, MN
Regions Hospital is seeking someone with exceptional verbal communication and customer service skills to join our Patient Placement team! This position is a part time (20 hours/week), benefit eligible position. This position works with Administrative Nursing Supervisor (ANS), Physicians, Nursing, Utilization Management, HealthPartners (HP) Direct operators, and departmental management, to ensure timely and accurate service in support of Regions' patientaccess and flow. Under the daily operational direction of the ANS, the Patient Placement Representative carries out system and verbal communication to promote timely patientaccess and movement within the hospital. This includes daily problem solving for partners related to systems issues, accurate and timely system record initiation, data entry, creation of patient identification bands, and transport arrangements for discharging patients. Performs other duties as assigned.
Work Schedule:
Combination of 8 and 12 hour shifts (1500-2300, 1900-0700 and/or 2300-0700) during the week. Every other weekend (Friday, Saturday, Sunday) from 1900-0700.
Required Qualifications:
* High school diploma or equivalent.
* Two (2) years demonstrated successful customer service experience including 1 year of data input experience and phone service support.
$36k-42k yearly est. Auto-Apply 12d ago
Clinic Patient Registration Specialist
Summit Orthopedics 4.4
Patient access representative job in Eagan, MN
At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.
The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service.
This is a part-time, 0.5 FTE position based at our Eagan Campus, primarily Orthopedic Urgent Care. Monday-Friday, 4:00pm - 8:00pm. Must be flexible to float to other Summit locations as needed.
Primary Duties:
Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed.
Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes
Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient
Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation.
Assist with rescheduling patients when providers schedules change
Responsible for ensuring the patient lobby is accessible, neat and orderly
Performs various administrative duties and other duties, as needed and assigned
Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful
Summit's hiring range for this position is $18.76 to $23.45 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.
Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.
Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.
$18.8-23.5 hourly 4d ago
Patient Experience Representative
Open Cities Health Center 3.6
Patient access representative job in Saint Paul, MN
Our Patient Experience Representatives are the first and last person our patients come in contact with and are responsible for each patient's experience while they are with us in the clinic. You will ensure the patient gets checked in and has the paperwork required for their visit and update the patient's information to ensure accuracy. You will verify the patient's insurance information and update in a timely manner if necessary. You will work with in a team of Patient Experience Representatives to ensure our patients receive excellent customer service and the care they deserve.
JOB RESPONSIBILITIES:
Greets patients and others in person
Check patients in EMR and verify insurance and personal profile information
Confirm and update demographic information
Responsible for taking co-pays, sliding fee payments, etc. and provide receipts to patients.
Post co-pays to the system daily as directed
Print billing tickets & visit labels
Answer incoming calls
Schedules appointment
Demonstrates good communication skills/both written & verbal
Maintain orderly appearance of reception and front desk areas
Performs clerical duties as assigned by Front Desk Manager or Front Desk Lead
Attends meetings as required
Ensure all patient records are current and updated in a timely manner
Adhere to all HIPPA compliance standards
Coordinate translators for patients
Tasks and relays information to the appropriate people
Escalate issues to management
Sets up patients for the Sliding Fee
Sets up patients with a payment plan
Responds to patient billing questions
Directs patients to MNSure navigator when applicable
Intakes new patients
Train new staff on processes as instructed
All other duties, assignments and projects as assigned
KNOWLEDGE, SKILLS and ABILITIES:
BI-LINGUAL SPANISH SPEAKING PREFERRED
Familiar with Medical Terminology.
Confidentiality in accordance with HIPAA guidelines and regulations.
Medical billing and/or collection experience beneficial
Strong attention to detail, flexible and adaptable with strong collaboration and teamwork skills
Computer Skills: Proficiency in Microsoft Office Word, Excel, PowerPoint, and Outlook required.
QUALIFICATIONS:
High School Graduate or equivalent
Advanced degree a plus
3+ years in Patient Registration or equal applicable field experience.
Medical Terminology, Medical Billing, or related certificate preferred.
Ability to work with people of diverse backgrounds and cultures
Ability to demonstrate effective, culturally sensitive communication skills and effectively communicate verbally and in writing with a variety of people
$38k-44k yearly est. Auto-Apply 60d+ ago
Patient Placement Representative
Regions Hospital & RHSC
Patient access representative job in Saint Paul, MN
Regions Hospital is seeking someone with exceptional verbal communication and customer service skills to join our Patient Placement team! This position is a part time (20 hours/week), benefit eligible position.
This position works with Administrative Nursing Supervisor (ANS), Physicians, Nursing, Utilization Management, HealthPartners (HP) Direct operators, and departmental management, to ensure timely and accurate service in support of Regions' patientaccess and flow. Under the daily operational direction of the ANS, the Patient Placement Representative carries out system and verbal communication to promote timely patientaccess and movement within the hospital. This includes daily problem solving for partners related to systems issues, accurate and timely system record initiation, data entry, creation of patient identification bands, and transport arrangements for discharging patients. Performs other duties as assigned.
Work Schedule:
Combination of 8 and 12 hour shifts (1500-2300, 1900-0700 and/or 2300-0700) during the week. Every other weekend (Friday, Saturday, Sunday) from 1900-0700.
Required Qualifications:
High school diploma or equivalent.
Two (2) years demonstrated successful customer service experience including 1 year of data input experience and phone service support.
Patient access representative job in Minneapolis, MN
Why UMPhysicians?
The PatientRepresentative promotes UMPhysicians' philosophy of patient centered care to meet the needs of all visitors and guests by maintaining a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. The individual in this role must have exceptional time management and prioritization abilities, exemplary customer service skills, and excellent organization and communication capabilities.
What you will do as a PatientRepresentative:
Assists with phones and schedules future appointments and/or procedures.
Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-in
Oversees the clinic lobby and patient waiting area and ensures it is clean, orderly and inviting
Arranges accommodation and/or interpreter services as need needed for the patient visits
Resolves non-clinical patient customer service issues
Assists with coordinating provider schedules and appointments
Maximize efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experience
Requests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested
What you will need:
Successful completion of PatientRepresentative training program and OJT within 5 weeks of hire.
Knowledge of online scheduling and experience with EMR systems
Keyboarding skills of 35 wpm.
Proven experience in customer service
Location: 2512 S 7th St., Minneapolis, MN, 55454
This position may be required to float to other departments at the discretion of the manager based on clinic needs.
Hours: 40 hours/week 8:30 AM - 5:00 PM, Monday - Friday with some flexibility requested based on business needs.
This position may be required to float to other departments at the discretion of the manager based on clinic needs.
Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!
Compensation:
20.18 - 27.53 USD Hourly
At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.
University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.
Join us on a mission to advance medicine.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
$38k-44k yearly est. Auto-Apply 49d ago
Patient Services Coordinator
Fairview Health Services 4.2
Patient access representative job in Burnsville, MN
We are seeking a patient services coordinator (PSC) to join our outpatient cardiac rehab clinic at M Health Fairview Clinic in Burnsville. The PSC performs a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. The PSC working in patient care settings is also responsible for greeting and checking in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.
* FTE: 0.7, authorized for 56 hours per pay period.
* Schedule: Every other Monday: 7:45am - 4:15pm, Tuesdays & Thursdays: 8:30am - 5:00pm, Fridays: 6:45am - 3:15pm.
* Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!
Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.
As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab's continuing education program offers 40+ continuing education courses per year at no cost to employees and further supports numerous external CE courses each year. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.
Responsibilities
* Completes scheduling functions
* Demonstrates excellent customer service skills
* Produces efficient and accurate schedules and associated reports
* Records and updates schedule changes accurately, communicating changes to all involved staff
* Seeks out solution to time conflicts directly through parties involved and other available resources.
* Scans pertinent documents into the patient record
* Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
* Completes clerical and reception duties
* Answers, screens, and responds to telephones calls
* Reviews and routes scans, faxes, inter-departmental or postal service mail
* Takes and leaves concise messages for patients and responds as requested
* Makes new patient packets
* Pulling and tallying data
* Word processing
* Report development
* Develops and implements office/department procedures to maintain systems and records
* Orders supplies and monitors par levels for the department
* Locates and orders repairs and service requests
* Maintains databases, files and records on a regular basis according to established procedure
* Completes the Medicare and Medical Assistance certification, as applicable
* The PSC working in settings that are providing patient care are responsible for:
* Checking in patients
* Facilitates all necessary paperwork
* Obtains all necessary patient consent and delivers privacy and bill of rights information
* Gathers patient demographic
* Obtains necessary signatures
* Ensuring waiting room and front desk appearance is professional and clean
Preferred Qualifications
* Vocational/Technical training
* A.A./A.S.
* 1 year experience as a scheduler/administrative assistant in a healthcare setting
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: *****************************************************
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
$35k-40k yearly est. Auto-Apply 2d ago
Patient Representative
Healthcare Support Staffing
Patient access representative job in Minneapolis, MN
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
This position is responsible for creating the first impression of Fairview's services to patients, families, and other external customers by providing superior service with their interactions. (i.e. Create a welcoming atmosphere to all clinic guests). To ensure high quality care, and as a member of the care team, the patientrepresentative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patientrepresentative will continually look for opportunities to improve processes and workflow.
Provide superior customer service, in person and on the phone to all customers
Greet patients in a respectful manner
Effectively work with medical staff, nursing, ancillary departments, and other external sources to ensure patient's needs are met.
Direct patient to waiting room after registration and notifies patient care staff of arrival.
Responsible for taking care of callers needs promptly and effectively.
Transfer calls to appropriate locations as needed
Schedule and maintains patient appointments.
Performs appropriate scheduling and registration functions, via computer system, including entry of demographic, insurance, referring physician data, and exam information
Ensure appropriate information is gathered and verified to ensure a smooth transaction as a patient prepares for their visit including demographic info, insurance, account maintenance, co-pay and balance information
Qualifications
Epic/EMR Scheduling experience preferred
Computer Savvy
Excellent customer service skills
basic knowledge of medical terminology
1 years of experience working in a relevant healthcare environment
Polished and professional candidate
Knowledge with different medical insurances (ex, medical, medicare, private)
Additional Information
Shift: Monday-Friday - 8 hours shifts Day Shift
If Contract, Length of Assignment: 3 Months contract- will go Perm for right fit!
Interested in being Considered?
If you are interested in applying to this position, please click Apply.
$36k-43k yearly est. 15h ago
Bilingual Scheduling Specialist
Minnesota Community Care 3.8
Patient access representative job in Saint Paul, MN
As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients
Position Summary
As the Bilingual Scheduling Specialist (Hmong/English or Spanish English) you will schedule patients for medical, dental, mental health, and ancillary services provided at La Clinica, East Side Family Clinic, and McDonough Homes Clinic.
Responsibilities
An individual in this position must be able to successfully perform the essential duties and responsibilities described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
* Answer inbound calls promptly and in a polite, professional manner.
* Schedule appointments per scheduling policies/procedures for medical, dental, mental health, and ancillary services.
* Obtain and enter accurate demographic information into organization's EHR.
* Verify insurance and provide information regarding Minnesota Community Care discount program.
* Act as a liaison for the patients and the organization by directly calls appropriately and using sound judgment in handling calls, especially with upset patients.
* Understanding of when to escalate calls to a supervisor or triage nurse.
* Make outbound calls to reschedule appointments, respond to provider, clinical staff, and Patient Portal requests to call patients.
* Provides patient-focused service and a positive impression of the organization to customers (patients, families, vendors, coworkers) through respectful, courteous and culturally sensitive interactions.
* Actively participates and works positively, flexibly and cooperatively in a patient care team within and across departments to accomplish the goals of the organization.
* Demonstrates effective, culturally sensitive communication skills and effectively communicates verbally and in writing with patients, coworkers, and the public.
* Knows, understands and adheres to organizational policy related to the patient's rights for confidential care.
* Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate, conducive to employee morale, productivity, efficiency, and effectiveness.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that swift corrective action can be taken when appropriate.
* Other duties as assigned.
Qualifications
* High School or GED required.
* Minimum one year of experience in customer service and/or related clinic environment; working knowledge of medical terminology.
Knowledge, Skills and Abilities:
* Spanish/English or Hmong/English bilingual required.
* Ability to establish and maintain effective working relationships with patients, co-workers and the public.
* Ability to communicate effectively verbally and in writing with a variety of people.
* Skill and manual dexterity to operate a computer keyboard, calculator, telephone, copier,
fax, and other equipment as necessary.
* Knowledge of medical terminology helpful.
* Ability to handle confidential and sensitive information.
* Ability to handle a "call center" environment: work quickly and multi-task.
* Ability to exercise good judgment to handle calls appropriately. \
* Ability to have a flexible schedule, per department needs.
Working Conditions and Physical Demands:
While performing the duties of this job, the employee is continuously required to perform computer-related work in a sitting position. The employee is occasionally required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The noise level in the work environment is usually moderate. Occasionally required to lift to 30 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Affirmative Action/EEO Statement
Minnesota Community Care is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$28k-37k yearly est. 60d+ ago
Registration Specialist
North Memorial Health Career Portal 4.8
Patient access representative job in Robbinsdale, MN
Why North Memorial Health?
At North Memorial Health, you're part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.
Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list, 2023 Women's Choice Award Best Hospitals list.
Benefits the North Way!
As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.
Health & Welfare Benefit Packages
401k Retirement Match or Pension Plan, based on workgroup eligibility
Generous Paid Time Off (PTO) Plans
Adoption Reimbursement up to $3000 per child
Child Care Discount Program with New Horizon 10% off weekly childcare tuition
Education/Tuition Reimbursement
24/7 Fitness Center Access for all benefit eligible team members
Commitment to Diversity, Equity & Inclusion
At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.
About this position
The Registration Specialist is among the first encounters a customer/family may experience at NMHC. Therefore, a commitment to service that ensures a remarkable customer and family experience is critical to overall success in the role. The registration process assures that customers are correctly identified and all necessary information is recorded. This includes, but not limited to customer identification credentials, demographic information, insurance information and collection of customer liabilities. The Registration Specialist may interact with customers/families of diverse backgrounds and in unusual and unexpected situations. Customer ages may include neonates, infants, children, adolescents, adults and geriatrics. Activities include direct interactions with the customer/families as well as staff/physicians in all of the areas where customers receive care. Much of the work is supported with computer technology, telecommunications technology, and other automated office support systems. Regulatory requirements, hospital policies and procedures, and applicable state and federal law provide the context in which Registration Specialists perform their duties.
Requirements
Education
• High school graduate or equivalent required; some college preferred.
• Must be 18 years of age or older to witness the signing of consent forms.
Experience
• One year scheduling and/or registration experience in a hospital, clinic or physician's office preferred.
• Previous patient scheduling, registration experience and/or data entry experience required.
• Knowledge of medical terminology preferred.
• Ability to type 35 wpm with acceptable spelling capabilities.
• Ability to handle stressful situations and maintain composure in front of customers/visitors/staff.
• Demonstrated ability to transition from one area to another effectively
• Proficient in the English language.
The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.
Work Group: 113 Service Workers
Hours per two week pay period: 56
Shift: Evenings 8 hours
Weekend Requirement: Every Other Weekend
Call Requirement: None
Remote or On-site: On-site
FLSA Status: Non-Exempt
Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.
Salary Range: 113 Service Workers 13 $22.65
Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.
$33k-38k yearly est. 60d+ ago
Planning and Scheduling Specialist
Hunt Electric Corporation 4.3
Patient access representative job in Hudson, WI
Baer Manufacturing is seeking a detail oriented and highly organized Planning and Scheduling Specialist to join the team. The position will be responsible for helping to build and implement scheduling tools, interfacing with various departments and maintaining production schedules to ensure that all project timelines are met. The role requires excellent communication skills, an understanding of the scheduling and planning process for near and far term projects and ability to effectively implement new processes.
Job Description:
Role & Responsibilities •Develop and Maintain Schedules: Create detailed project schedules, including timelines, milestones, and deadlines using project management software. •Coordinate with other departments: Work in tandem with project managers, production managers, materials manager, purchasing and logistics to consolidate information on production activities so everyone is aligned with the overall schedule. •Monitor schedule and assist in resource allocation: Track daily progress of production to monitor schedule attainment and identify potential delays and proactively propose and communicate corrective actions. Assist in managing resources such as labor, tools and equipment to ensure production can operate efficiently. •Reporting: Host internal and external schedule updates as necessary to communicate overall Baer schedule adherence and near-term schedule view. Communicate proactively any issues that will impact delivery dates and report production capacity when necessary. •Risk Management: Identify potential risks and delays in the project schedule and develop mitigation strategies. •Host and manage project kickoff meetings while identifying material purchasing opportunities. •Continuous Improvement: Recommend and implement process improvements to enhance scheduling efficiency and project outcomes. Qualifications and Education Requirements •Education: Bachelor's degree in Project Management, Business Administration or related field or equivalent experience in Planning/Scheduling. •Experience: Minimum 3-5 years' experience in scheduling, project management and production environment. Experience in Supply Chain, Lean Manufacturing, or Kanban systems preferred. •Technical Skills: Proficiency in Microsoft Office Suite, Microsoft Project experience a plus. Ability to learn new programs. •Communication: Excellent verbal and written communication skills. Ability to host effective meetings and communicate with team members across the enterprise. •Analytical: Strong problem solving and analytical skills. Ability to analyze data and make and propose informed decisions. •Attention to Detail: High level of accuracy and attention to detail in all aspects of work. •Working understanding of Lean principles and 5s Physical Requirements •This job operates in a professional office environment. •This role regularly uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines. •This position requires the ability to lift files and open file cabinets. •Employees are frequently required to sit, stand, and occasionally required to bend, kneel, reach, stoop, or crouch. •This position may occasionally lift up to 10 pounds.
Pay Range:
$65,000.00 - $90,000.00
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only. In addition to base compensation, Hunt Electric offers a robust benefits plan. See below for additional details or visit our website at Hunt Electric Careers.
Hunt Electric Corporation and affiliates are equal opportunity employers and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state or federal laws.
Hunt Electric Corporation participates in E-Verify.
As part of our recruitment, screening, and hiring processes, your resume may be reviewed using AI tools to help us identify relevant skills and experience. The use of such AI tools is subject to human oversight and every hiring and employment-related decision is thoughtfully reviewed by a real person.
$30k-34k yearly est. Auto-Apply 60d+ ago
Clinic Patient Registration Specialist
Summit Orthopedics 4.4
Patient access representative job in Woodbury, MN
At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.
The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service.
This is a full-time, 1.0 FTE position based at our Woodlake (Woodbury) Campus. Monday-Friday, 7:15am - 3:45pm. Must be flexible to float to other Summit locations as needed.
Primary Duties:
Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed.
Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes
Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient
Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation.
Assist with rescheduling patients when providers schedules change
Responsible for ensuring the patient lobby is accessible, neat and orderly
Performs various administrative duties and other duties, as needed and assigned
Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful
Summit's hiring range for this position is $18.76 to $23.45 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.
Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.
Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.
$18.8-23.5 hourly 4d ago
Gynecology Oncology Surgery Scheduling Specialist
Healthpartners 4.2
Patient access representative job in Saint Paul, MN
Regions Cancer Center is seeking a scheduling specialist with strong organizational and customer service skills to join our team. This role secures necessary patient information relating to the scheduling and/or processing of surgical procedures in Gynecology Oncology. Schedules surgeries and performs required procedures including documentation. Complies with all applicable state and federal regulations. Coordinates information provided for business services functions including CPT-4 and ICD-10 coding. This position also participates in the broader Oncology department scheduling, reception, and checking in and out of patients.
Work Schedule:
0800-1700 Monday-Friday.
Weekend rotation approximately once every 12-14 weeks.
Weekend hours:
Sat - 0800-1200
Sun - 0800-1200
Required Qualifications:
2 or more years related experience in a health care environment.
$30k-36k yearly est. Auto-Apply 3d ago
Patient Experience Representative
Open Cities Health Center 3.6
Patient access representative job in Saint Paul, MN
Our Patient Experience Representatives are the first and last person our patients come in contact with and are responsible for each patient's experience while they are with us in the clinic. You will ensure the patient gets checked in and has the paperwork required for their visit and update the patient's information to ensure accuracy. You will verify the patient's insurance information and update in a timely manner if necessary. You will work with in a team of Patient Experience Representatives to ensure our patients receive excellent customer service and the care they deserve.
JOB RESPONSIBILITIES:
* Greets patients and others in person
* Check patients in EMR and verify insurance and personal profile information
* Confirm and update demographic information
* Responsible for taking co-pays, sliding fee payments, etc. and provide receipts to patients.
* Post co-pays to the system daily as directed
* Print billing tickets & visit labels
* Answer incoming calls
* Schedules appointment
* Demonstrates good communication skills/both written & verbal
* Maintain orderly appearance of reception and front desk areas
* Performs clerical duties as assigned by Front Desk Manager or Front Desk Lead
* Attends meetings as required
* Ensure all patient records are current and updated in a timely manner
* Adhere to all HIPPA compliance standards
* Coordinate translators for patients
* Tasks and relays information to the appropriate people
* Escalate issues to management
* Sets up patients for the Sliding Fee
* Sets up patients with a payment plan
* Responds to patient billing questions
* Directs patients to MNSure navigator when applicable
* Intakes new patients
* Train new staff on processes as instructed
* All other duties, assignments and projects as assigned
KNOWLEDGE, SKILLS and ABILITIES:
BI-LINGUAL SPANISH SPEAKING PREFERRED
* Familiar with Medical Terminology.
* Confidentiality in accordance with HIPAA guidelines and regulations.
* Medical billing and/or collection experience beneficial
* Strong attention to detail, flexible and adaptable with strong collaboration and teamwork skills
* Computer Skills: Proficiency in Microsoft Office Word, Excel, PowerPoint, and Outlook required.
QUALIFICATIONS:
* High School Graduate or equivalent
* Advanced degree a plus
* 3+ years in Patient Registration or equal applicable field experience.
* Medical Terminology, Medical Billing, or related certificate preferred.
* Ability to work with people of diverse backgrounds and cultures
* Ability to demonstrate effective, culturally sensitive communication skills and effectively communicate verbally and in writing with a variety of people
$38k-44k yearly est. 5d ago
Patient Representative
Healthcare Support Staffing
Patient access representative job in Minneapolis, MN
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
This position is responsible for creating the first impression of Fairview's services to patients, families, and other external customers by providing superior service with their interactions. (i.e. Create a welcoming atmosphere to all clinic guests). To ensure high quality care, and as a member of the care team, the patientrepresentative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patientrepresentative will continually look for opportunities to improve processes and workflow.
Provide superior customer service, in person and on the phone to all customers
Greet patients in a respectful manner
Effectively work with medical staff, nursing, ancillary departments, and other external sources to ensure patient's needs are met.
Direct patient to waiting room after registration and notifies patient care staff of arrival.
Responsible for taking care of callers needs promptly and effectively.
Transfer calls to appropriate locations as needed
Schedule and maintains patient appointments.
Performs appropriate scheduling and registration functions, via computer system, including entry of demographic, insurance, referring physician data, and exam information
Ensure appropriate information is gathered and verified to ensure a smooth transaction as a patient prepares for their visit including demographic info, insurance, account maintenance, co-pay and balance information
Qualifications
Epic/EMR Scheduling experience preferred
Computer Savvy
Excellent customer service skills
basic knowledge of medical terminology
1 years of experience working in a relevant healthcare environment
Polished and professional candidate
Knowledge with different medical insurances (ex, medical, medicare, private)
Additional InformationShift: Monday-Friday - 8 hours shifts Day Shift
If Contract, Length of Assignment: 3 Months contract- will go Perm for right fit!
Interested in being Considered?
If you are interested in applying to this position, please click Apply.
$36k-43k yearly est. 60d+ ago
Casual Clinic Patient Registration Specialist
Summit Orthopedic 4.4
Patient access representative job in Forest Lake, MN
At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.
The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service.
This is a casual position based at our Vadnais Heights Campus. Availability to pick up shifts: Monday - Friday with variable start times (5:30 am - 8:00 pm). Must be flexible to float to other Summit locations as needed (Blaine, Forest Lake).
* Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include: register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed.
* Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes
* Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient
* Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation.
* Assist with rescheduling patients when providers schedules change
* Responsible for ensuring the patient lobby is accessible, neat and orderly
* Performs various administrative duties and other duties, as needed and assigned
* Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful
Summit's hiring range for this position is $18.77 to $23.45 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.
Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.
Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.
$18.8-23.5 hourly 14d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Bloomington, MN?
The average patient access representative in Bloomington, MN earns between $31,000 and $47,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Bloomington, MN
$39,000
What are the biggest employers of Patient Access Representatives in Bloomington, MN?
The biggest employers of Patient Access Representatives in Bloomington, MN are: