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Patient Experience Specialist Nonexempt
Adventhealth 4.7
Patient access representative job in New Smyrna Beach, FL
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
401 PALMETTO ST
**City:**
NEW SMYRNA BEACH
**State:**
Florida
**Postal Code:**
32168
**Job Description:**
+ Engages in daily contact with patients, physicians, and employees, handling delicate, sensitive, and controversial issues.
+ Manages confidential information encountered in the position.
+ Performs other duties as assigned.
+ Provides daily rounding on newly admitted patients to address patient satisfaction needs.
+ Serves as a problem-solver to ensure patients' and guests' needs are appropriately addressed or facilitates communication to the correct individual.
**Knowledge, Skills, and Abilities:**
- Must demonstrate exceptional organizational skills, with a proven ability to effectively organize workload and prioritize tasks.
- Strong communication and training skills are essential, with an emphasis on clear communication and, preferably, conflict management skills.
- Required knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Must be comfortable and decisive in making decisions that align with the hospital's best interests and adhere to current policies.
- The ability to use one's own judgment to swiftly resolve urgent or immediate issues is necessary.
- May be called upon to perform patient care duties occasionally, requiring the flexibility to toggle between administrative tasks and direct patient care roles.
**Education:**
- Associate [Required]
- Bachelor's [Preferred]
**Field of Study:**
- Additional studies in healthcare administration, marketing and communications preferred or equivalent experience in customer service is also preferred
**Work Experience:**
- 2+ experience with conflict resolution [Preferred]
**Additional Information:**
- N/A
**Licenses and Certifications:**
- N/A
**Physical Requirements:** _(Please click the link below to view work requirements)_
Physical Requirements - ****************************
**Pay Range:**
$20.97 - $38.99
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Patient Experience
**Organization:** AdventHealth New Smyrna Beach
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150734952
$23k-27k yearly est. 1d ago
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Customer Service Representative
Circle K Stores, Inc. 4.3
Patient access representative job in Orlando, FL
Store 2************ W Sand Lake Rd, Orlando, Florida 32819 Shift Availability. Days - Evenings Job Type. Part time. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be chall Customer Service Representative, Customer Service, Representative, Retail, Service
$22k-28k yearly est. 4d ago
Home Health Agency Scheduler
Assisting Hands of South Volusia
Patient access representative job in Daytona Beach, FL
Benefits:
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Vision insurance
This position has primary responsibility for maintaining positive relationships with caregivers and clients through staffing and scheduling services. The Client Care Coordinator must match the needs of our clients with the personalities and talents of our caregivers. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals.
1. Answers, screens, and transfers phone calls.
2. Staff cases - must be familiar with all cases, clients, and caregivers for staffing shifts. Matches caregiver with cases suited for their availability and sees that their skills are suited for client's Plan of Care (POC).
3. Must communicate very clearly via telephone, email, and/or text with caregivers to ensure caregivers understand the needs of the clients and the dates and times of their shifts.
4. Communicates with clients to update them when a new caregiver is being introduced to the case.
5. Handles/resolves client and caregiver issues, problems and scheduling changes, and requests assistance from other staff as needed.
6. Works closely with Care Managers to make requests and/or recommendations for follow-up and/or Supervisory Visit(s) from Care Manager.
7. Works closely with Recruiting team to make recommendations for recruiting needs.
8. Handles "On-Call" after business hours to ensure all calls are correctly routed and addressed in case of emergencies.
$26k-46k yearly est. 5d ago
Registrar Specialist
Bethune-Cookman University 3.7
Patient access representative job in Daytona Beach, FL
Bethune-Cookman University
Job Title: Registrar Specialist
Reporting Structure: Reports to the Registrar
Division: Academic Affairs
Job Summary: The Registrar Specialist performs varied customer service, administrative, technical and analytical duties requiring knowledge of institutional policies, procedures and practices in support of the Registrar's Office. The Registrar Specialist will perform functions that impact enrollment, registration, graduation, records integrity, academic scheduling, reporting and the highest level of customer service.
The incumbent is expected to use independent judgement to make decisions, interpret and apply department, division, campus and system-wide policies and procedures, perform research when needed, provide support documentation and provide general office assistance in support of the office. Assignments require handling of multiple work priorities and accountability for one's own work results. In addition, the incumbent is expected to provide accurate, timely, and personalized service to all stakeholders, representing the Registrar's Office.
The successful applicant will be forward thinking, student-centered, solution-oriented and committed to providing exemplary customer service with the ability to research, learn, comprehend and interpret university and registrar policies, procedures and academic regulations.
Duties/Responsibilities:
Work with academic departments and divisions to gather and organize course schedule building offerings, coordinate the administrative processes of creation, editing, proofing and publishing of the schedule of classes.
Enter (input), edit, update and process changes to the course schedule in the Student Information System (Jenzabar).
Navigate and maintain the room assignment scheduling software, assign rooms for the courses offered each term, while ensuring academic space utilization and faculty classroom assignments are consistent with faculty requests for space and contain efficient resources for course delivery.
Work with Academics to determine active and inactive courses, set minimum and maximum caps at course catalog level, determine course offering cycle: fall only, fall and spring, etc.
Assist former students who are considering returning to the university, evaluating eligibility to return based on university policies, procedures, and requirements and process readmissions applications.
Manage the change of major/minor system, workflows and processes in an accurate and timely manner, using discretion when evaluating submitted requests.
Process departmental purchase orders and requisitions.
Assist in the administration and implementation of the Office of Registrar programs and projects.
Evaluate eligibility based on university policies, procedures, and federal requirements, and ensure the accuracy and integrity of academic records, including but not limited to, changes to assigned grades, academic forgiveness grade changes, name change requests, processing course & overload waivers.
Monitor and reconcile data discrepancies.
Verify requests for dates of attendance and degrees awarded through the National Student Clearinghouse website; authenticate claims and documents; identify suspected fraudulent documents and report it to the Senior Associate Registrar & University Registrar.
Compose and/or complete routine correspondence to students, agencies, other institutions, and other stakeholders concerning requests for information by mail, fax, email or upload.
Provide exemplary customer service via telephone, email, virtual, video, remote and in-person inquiries; investigate, troubleshoot, and resolve issues presented by a variety of constituents, including students, parents, university staff, other institutions, and the public.
Understand, abide by and provide guidance for Family Educational Rights to Privacy Act (FERPA) to parents, outside agencies, university students and employees.
Shared Responsibilities:
Perform the day-to-day operations of academic record maintenance by knowing, interpreting, applying, and communicating academic policy and procedures related to students' records and enrollment.
Assist with high quality customer service front counter and back-office operation that meet the needs of prospective and matriculated students.
Provide accurate, timely, and personalized service to all stakeholders, representing the Registrar's Office, which involves interaction with all levels inside and outside the university, including dealing with sensitive and confidential information.
Participate in and complete professional development activities, work-related trainings, workshops and meetings.
Cross-train within unit to fulfill office duties and ensure efficient operations; answer the telephone and respond to email inquiries; print, mail, fax and scan documents, maintain filing, create, and/or update documents.
Assist with the Petition to Graduate preparation process, coordination of commencement and conferral activities and participate in graduation ceremony.
Process transcript requests and answer questions regarding the process.
Perform accurate data entry of transcripts received and courses taken by students at external institutions.
Maintain complete and accurate files on current and inactive students.
Perform data entry and record retrieval from the University document imaging system.
Assist with collecting, recording, maintaining and reporting of student records within FERPA and National Student Clearinghouse guidelines, e.g., grades, enrollment verification, registration data, transcripts, mid-term verification, athletic eligibility, GPA calculation, student academic progress (SAP) and other associated audits.
Assist with the updating and correction of course, program, and registration content of university publications.
Review and request updates and corrections on the Registrar's Office website and Wildcat Web, as needed.
Be flexible in dealing with changes in policies, procedures, organizational structure, and issues, forward thinking, student-centered, and solution oriented.
Other duties as assigned.
Required Skills/Abilities:
Demonstrated commitment to providing exemplary customer service to students, faculty, staff, administrators and other University stakeholders on and off campus.
Ethical, fair and professional in all interactions, consistent in one's actions, while pursuing the highest degree of integrity in interacting with all constituents.
Must always be professional in conduct and adhere to all university and departmental rules and regulations.
Excellent oral, written and virtual communication skills.
Ability to work effectively with supervisors, peers, student workers, faculty, administrators and staff across university divisions and departments, particularly, academics, financial aid, academic advising and student accounts.
Ability to successfully work with and interact with all levels of personnel and diverse populations with a positive attitude.
Ability to work independently and as part of a team.
Strong organizational and time management skills with the ability to simultaneously manage multiple projects and meet deadlines.
Demonstrated attention to detail and accuracy, high level of professionalism and initiative, dependable, reliable and motivated to succeed.
Willingness to learn and ask questions with the ability to adapt to change.
Understanding of federal (FERPA) privacy regulations and enforcement procedures with the ability to handle and abide by strict confidentiality requirements as directed by FERPA, university and departmental policies, with discretion.
Ability to comprehend and communicate university, academic and registrar policies and procedures.
Ability to follow all university policies, procedures, and guidelines including, but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Ability to contribute to a positive university experience for each student and assist in achieving the university's mission.
Education and Experience:
Associate degree or 60 or more semester credits
Three years of previous office experience
Two years of experience in record keeping, evaluation and maintenance of files, preferably in an academic setting
Higher education experience, preferably in the registrar's office
Experience with Jenzabar or other student information systems
High level of proficiency with computers, email, web browsers and Microsoft Office (Word, Excel) required; knowledge of scanning software, video chat and Google Suite preferred.
Physical Requirements:
This is a 100% on-campus position.
Some evening availability and (during peak enrollment periods and for special events) weekend availability is required. Must be flexible to meet special scheduling needs of the University.
Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.
The University does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion or disability, or any other applicable local, state or federal regulation. Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at ************.
The university reserves the right to modify job descriptions at any time in its' attempts to improve the operations of the university
$38k-46k yearly est. 5d ago
Customer Service Representative (On-Site)
Concentrix 4.2
Patient access representative job in Orlando, FL
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the web. This position will allow us to review each applicant for two different Customer Service Representative roles that provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) Please review the qualifications below to see the differences between the two opportunities we are actively accepting applications for.
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative, you will:
Provide inbound customer support.
Help customers resolve technical issues.
Assist in correcting billing concerns.
Ensure the appropriateness of social media content.
Deliver expert customer experiences with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
Must have a high school diploma or equivalent
2 years of customer service experience required
Demonstrate experience & ability to uncover the right solution by asking probing questions
Demonstrate experience & ability to utilize resources and/or articles to provide correct information
Must reside in the United States and have a valid U.S. address for residence
Opportunity 1: Prior experience with financial support including knowledge of different card types
(prepaid, debit & credit)
Opportunity 2: Previous experience in fashion or apparel support, in retail or call center environment. You should have a genuine passion for the apparel and fashion industry and its customers.
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
The base salary range for this position is $18.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day and more
A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here .
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English
Spanish
To request a reasonable accommodation please click here .
If you wish to review the Affirmative Action Plan, please click here .
$18 hourly 11h ago
Customer Service Representative - State Farm Agent Team Member
Amanda Chase Koenig-State Farm Agent
Patient access representative job in Winter Park, FL
Benefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Winter Park, FL | Full-Time | In-Office
Join a top nationally ranked insurance agency and build your career alongside one of the best in the business. Our high-performing Winter Park office is looking for a Customer Service Representative who's ready to deliver elite service, learn from the best, and grow fast in the insurance industry.
What You'll Do
Advise existing clients on coverage gaps and recommend smart solutions.
Review and update policies during renewals or life changes.
Handle policy changes, billing questions, and everyday service needs.
Build strong, long-term client relationships in the Winter Park community.
What We're Looking For
Florida 4-40 or 2-20 license (or ability to obtain quickly).
Strong communicator with a service-first mindset.
Highly motivated, organized, and ready to excel in a fast-paced, top-tier office.
Bilingual English/Spanish preferred.
What You'll Get
Competitive base pay + uncapped commission on additional coverage.
Bonuses tied to personal and team success in a high-performance environment.
Paid time off, licensing support, and continuing education.
401 (k) with match
Health Insurance
Stipend for Disability Insurance
Direct mentorship from a nationally recognized agent and real growth opportunities.
Schedule: Monday-Friday, business hours.
$24k-32k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Brandon Quarterman-State Farm Agent
Patient access representative job in Winter Park, FL
Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Training & development
Vision insurance
Position Overview:
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401k
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$24k-32k yearly est. 5d ago
Customer Service Representative
Circle Logistics
Patient access representative job in Orlando, FL
Benefits:
401(k)
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
Are you looking for a CAREER you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you on our Circle Logistics Team!
Why Join Circle:
We believe in working hard and playing hard here at Circle. Therefore we provide a pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are:
Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.
What We Are Looking For:
As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN!
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments, supporting the efforts of our office by providing visibility, and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate "check calls" to track and trace drivers on all pickups and deliveries
Communicate correspondence with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
Skills/Abilities:
1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
Benefits:
$17-$18 an hour
Full-time: 40 hours per week
Weekday and Weekend schedules available
On-site training and career development
Paid holidays and paid time off
Insurance benefits, including but not limited to: Health, vision, dental, life, and disability
401(k) Plan
$17-18 hourly 5d ago
CUSTOMER SERVICE REPRESENTATIVE II
Central Bank 4.2
Patient access representative job in Winter Park, FL
The Customer Service Representative is responsible for performing intermediate duties and support related to branch operational activities and financial services by processing all new account-related transactions. Assists customers in their selection of various accounts and financial services, cross-sell the Bank's products and services, and opens, maintains, and closes all account types.
Essentials
Performs intermediate duties and support related to branch operational activities and financial services by processing all new account-related transactions.
Assists consumer and business customers in their selection of various accounts, products, and financial services available from the Bank, and ensures cross-sell opportunities are presented by applying professional sales techniques.
Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation; and assists customers in completing credit applications.
Provides support to all assigned areas of branch operations where service or assistance is needed, including new accounts, teller, safe deposit, vault teller, and lending; and provides leadership, training, and support to less experienced new account representatives and other branch staff members.
Discusses, prepares, and processes documents related to the Bank's electronic banking services.
Discusses and accepts merchant card applications for submission to the bankcard services department.
Makes decisions regarding the opening of new deposit accounts; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; and prepares all documents and items pertaining to checking accounts, savings accounts, and certificates of deposit for processing.
Operates personal computer to process account activity, and determines balances and resolve problems within given authority.
Processes various loan transactions; consumer, commercial, and real estate loan payments and advances.
May represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business.
Provides effective customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues.
Issues official checks, certificates of deposit (COD), etc.
Performs safe deposit duties by opening accounts, controlling access, assisting customers, and processing affiliated reports.
Receives and processes stop payment and hold orders.
Presents funds received from customer to teller for initial deposits, determine funds availability and obtains receipt for the customer.
Processes credit reports, wire transfers, address changes, check and deposit slip orders, and endorsement stamp orders.
Records, files, scans documents, updates information, and sorts mail or reports as required.
Gathers data and processes various reports and callbacks.
Answers telephones and directs callers to proper Bank personnel.
Processes debit card applications, card ordering, and file maintenance.
Processes statements, renewal notices, and interest payments for IRA and certificates of deposit accounts.
May assist in opening and closing the vault daily, and assist in balancing vault currency and coin.
Cross-trains less experienced branch personnel.
Types routine letters reports and forms.
Maintains files, copies, and faxes documents, and orders and distributes supplies.
Performs official notary service duties.
Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; and accepts responsibility for own actions.
Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; promotes working environment free of harassment of any type, and builds a diverse workforce and supports affirmative action.
Assures compliance with all Bank policies, procedures, and processes, and all applicable state and federal banking laws, rules, and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
Completes administrative tasks correctly and on time; supports the Bank's goals and values; and benefits the Bank through outside activities.
Performs the position safely, without endangering the health or safety of themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued under the OSHA Act of 1970, which apply to one's actions and conduct.
$30k-34k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Bryan Fifer-State Farm Agent
Patient access representative job in Winter Garden, FL
Benefits:
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Our agency has proudly served the community for 18 years, with the last 6 years dedicated to building a successful and thriving office. Our team of 12 is like a family-we foster a fun, team-focused culture where everyone feels supported and valued. We kick off each morning with a team huddle to celebrate wins, communicate updates, and grow together through training. From celebration lunches to birthdays, work anniversaries, and monthly book club gatherings, we always find a reason to come together and enjoy each other's company.
Community involvement is at the heart of what we do. We are active members of the West Orange and South Lake Chambers, proud sponsors and partners of five local schools, and deeply involved in local initiatives. I helped charter the Rotary Club of Horizon West, serving as its first President and remaining on the Board. I also contribute to the Fellowship of Christian Athletes and serve on an advisory council for Orlando Health.
If you're looking to join a high-energy team that values connection, community, and growth, we'd love to have you be part of our journey!
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Bryan Fifer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$24k-32k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Bryan Strasburger-State Farm Agent
Patient access representative job in Orlando, FL
Benefits:
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
About the Agent:
With an extensive 25+ year career in the insurance industry, I began my journey with MetLife and later gained valuable experience with Downey Insurance and other Brown & Brown, Inc. subsidiaries. Now I am a State Farm Insurance Agent for Orlando and the surrounding Central Florida areas. Originally from the Midwest (Indiana & Nebraska), my family and I have made Doctor Phillips our home. As an active member of both the MetroWest Rotary Club and Holy Family, community involvement is important to us.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Bryan Strasburger - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$24k-32k yearly est. 5d ago
CS - Customer Service Representative (ORL)
Atlantic Aviation FBO, Inc.
Patient access representative job in Orlando, FL
We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Representative (CSR) at ORL. Corporate aviation continues to be a viable means of travel for many who do not like the Customer Service Representative, Customer Service, Representative, Retail, Airline, Aviation
$24k-32k yearly est. 4d ago
Customer Service Representative - State Farm Agent Team Member
Cortney Tidwell-State Farm Agent
Patient access representative job in Orlando, FL
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$24k-32k yearly est. 5d ago
Patient Care Coordinator
The Judge Group 4.7
Patient access representative job in Kissimmee, FL
Job Title: Associate Patient Care Coordinator
Contract: 3-months contract with contract to hire opportunities
Shift: 08:00 AM - 05:00 PM (Monday to Friday)
Hours Per week: 40 hours per week.
Pay Rate: as per expectations and experience
Job Description:
An associate patient care coordinator position is a vital role in the organization.
This position is responsible for creating a positive first impression and facilitating smooth day-to-day operations.
Team Details: There are a total of 27 teammates and 6 are providers. Reception is a total of 4.
Top duties for this role are:
greetings patients, providing great customer service, handling incoming and outgoing calls, email and mail management, schedule appointments, assisting with paperwork, following safety protocols, providing solutions, payment processing, billing support and maintaining cleanliness of lobby.
Qualifications:
Bilingual is a plus
2+ years experience required
Must have experience in customer service and medical office.
What type of interview process is preferred: In-Person
In case, you are interested in the opportunity, kindly forward your updated resume along with contact information at **************** or you can Call or Text at (610) -423-1961.
$28k-40k yearly est. 4d ago
Customer Service/Support Representative I
CAE Inc. 4.5
Patient access representative job in Orlando, FL
About This Role
The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for customers, clients, and guests, and provides them with all essential information they may reasonably require.
The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for customers, clients, and guests, and provides them with all essential information they may reasonably require.
Main Tasks:
* Act as first- and main point of contact for all customers, clients, and guests throughout their 'lifecycle' within the training center.
* Act as pivot between clients/guests and the various back-office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.
* Execute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel, transport, visa) or any other issue that our customers can reasonably request
* Prepare client's materials for course delivery by: Ordering/printing required course documentation for clients.
* Ensure facilities are ready, prepared and organized in support of training delivery
Skills, Capabilities & Competencies
* Minimum of 3 years in Customer Service role required
* Attention to detail
* Meet deadlines within prescribed timeframes
* Able to thrive in a team environment and contribute to team objectives
* Excellent presentation and communication skills
* Able to work onsite
* Must be able to work every other weekend, if needed
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at ****************************.
$23k-31k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Chris Semans-State Farm Agent
Patient access representative job in Lady Lake, FL
Benefits:
Simple IRA
Licensing paid by agency
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chris Semans - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$24k-32k yearly est. 5d ago
Patient Access Specialist
Us Tech Solutions 4.4
Patient access representative job in Maitland, FL
+ Strong accurate data entry skills + Previous work experience in Specialty Pharmacy or Customer Service preferable + Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
**Responsibilities:**
+ Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting
**Experience:**
+ Strong ability to multi-task and strong time management skills
+ Ability to function in a high-volume, fast-paced environment
+ Dependable and strong work ethic
+ Ability to accept and implement feedback and coaching
**Skills:**
- Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
- Experience working in a health care/pharmaceutical industry environment
- Understanding of challenges associated with patients' medical condition
**Education:**
+ High School or bachelor's degree in any field.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$25k-31k yearly est. 46d ago
Patient Representative (Full-Time)
Diana Health
Patient access representative job in Orange City, FL
Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.
We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us!
Role Description
We are looking for a Receptionist / PatientRepresentative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience.
What you'll do
You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You:
Provide warm and friendly client interactions
Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary
Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
Ensure paperwork, consents, and insurance information is collected and complete
Managing the client schedule:
You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs
You anticipate schedule needs days and weeks in advance
You schedule client appointments in real-time as well as those made through our online platform
Insurance, payment, and billing :
Perform verification of benefit checks with insurance companies
Manage and collect client copays and payment balances
Discuss and set up payment plans with client
Front of the house management:
Work with the team to ensure the office is ready, set up, and prepared for the day
Collaborate on inventory, keeping the office pristine, and other tasks as they arise
Manage phone triage as necessary, coordinating between team members
Qualifications
Customer service and hospitality experience strongly preferred and highly desirable
Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
Proficiency with Google Suite or Microsoft Office Products
Strong computer skills; preferred familiarity with EMRs
Tendency to organize and create structure in a fast-paced, dynamic environment
Attributes
You love interacting with people, practicing excellent communication and interpersonal skills
You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude
You are exceptional at managing many tasks and do not feel overwhelmed by multitasking
You focus on the details and are able to organize and prioritize them along the way
You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
You thrive in highly collaborative, fast-paced environments
Benefits
Competitive compensation
Health; dental & vision, with an HSA/FSA option
401(k) with employer match
Paid time off
Paid parental leave
Diana Health Culture
Having a growth mindset and striving for continuous learning and improvement
Positive, can do / how can I help attitude
Empathy for our team and our clients
Taking ownership and driving to results
Being scrappy and resourceful
Job Description: The purpose of this position is to help patients get access to the medications and therapies that they need.
A Day in the Life as a Bilingual PatientAccess Specialist:
This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Bilingual PatientAccess Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.
Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality
Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers
Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
Identify any coverage restrictions and details on how to expedite patientaccess
Document and initiate prior authorization process and claims appeals
Report any reimbursement trends or delays in coverage to management
Act as a liaison for field representatives, health care providers and patients
About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are #TransformingLives.
Why Choose AssistRx:
Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patientaccess to essential medications.
Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
Tell your friends about us! If hired, receive a $750 referral bonus!
Requirements
Qualifications to be a Bilingual PatientAccess Specialist:
In-depth understanding and experience with Major Medical & Pharmacy Benefit Coverage
2 to 3 years of benefit investigation involving the analysis and interpretation of insurance coverage
2 to 3 years of experience interacting with healthcare providers in regard to health insurance plan requirements
Bilingual in both English and Spanish
Excellent verbal communication skills and grammar
Salesforce system experience preferred
Benefits
Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!
Medical, dental, vision, life, & short-term disability insurance
Teledoc services for those enrolled in medical insurance
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Legal insurance
Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!
#TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
$27k-34k yearly est. Auto-Apply 60d+ ago
Patient Access Specialist I Part-Time (Admitting, Downtown Orlando)
Nemours
Patient access representative job in Orlando, FL
Nemours is seeking a PatientAccess Specialist I (PART-TIME), to join our Nemours Children's Health team in Downtown Orlando, Florida. Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve; we also provide specialty outpatient care in several clinics located throughout the region.
This position is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. Meets or exceeds collection standard by timely verification of insurance benefits and determines financial responsibility by creating a good faith estimate when applicable. Meets or exceeds accuracy standard goals by verifying and updating demographics, insurance information, PCP and/or referral physician, pharmacy of preference when required for each encounter. Explains all essential and legal forms for each service type and collects any patient responsibility or outstanding balance at the time of service
Ensures all financial assessments, eligibility, and benefits are accurate. Collects all patient responsibility amount due for services rendered, adheres to end of day business processing standard verifying cash analysis and receipts balances.
Properly identifies patients, accurately updates demographics information, and secures the required forms to ensure compliance with regulatory and NCH policies.
Registers bedside admissions utilizing the workstation on wheels or downtime process when necessary or performs pre-registration workflow when assigned.
Understands HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties.
Resolves all patient accounts subject to departmental standards including clearing the various Workqueues, as assigned, to ensure accuracy.
Ability to cross cover registration functions to support the Patient Financial Services department as needed.
Practices and displays Nemours' Standards of Behavior while adhering to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patientaccess departments in a clear and respectful manner.
Completes all mandatory training and education in a timely manner, as well as participate in huddles and/or department meetings as scheduled. Meets attendance requirements, and maintains schedule flexibility, as required. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.
Cross training with the Emergency Room.
All other duties as assigned by supervisor or manager.
Job Requirements
High School Diploma required.
Healthcare experience and customer service experience preferred.
Medical Office/Call Center.
Travel to other locations required.
What We Offer
Competitive base compensation in the top quartile of the market
Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
Comprehensive benefits: health, life, dental, vision
Mortgage assistance, relocation packages and 403B with employer match
Licensure, CME and dues allowance
Not-for-profit status; eligibility for Public Service Loan Forgiveness
For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.
#LI-MW1
About Us
Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.
As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.
Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.
To learn more about Nemours Children's and how we go well beyond medicine, visit us at *************** .
$24k-32k yearly est. 3d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Deltona, FL?
The average patient access representative in Deltona, FL earns between $21,000 and $36,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Deltona, FL