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Patient access representative jobs in Hoover, AL

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Patient Access Representative
Patient Care Coordinator
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Patient Advocate
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Registration Representative
  • Customer Service Representative

    Sterling Search Partners

    Patient access representative job in Birmingham, AL

    Sterling Search Partner is helping a Birmingham client with its search for a Customer Service Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services. Interviews will be the week of December 8th Start Date January 8th While in training you will work: The first 2 months Monday - Friday 8:00AM to 5:00PM After training you will work: 5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM Key Responsibilities: Answer incoming calls promptly and professionally. Respond to customer inquiries and provide accurate information. Resolve customer issues and complaints effectively and efficiently. Maintain detailed records of customer interactions in the database. Collaborate with team members and departments to improve customer service processes. Meet or exceed performance metrics, including call volume and customer satisfaction. Stay updated on product knowledge and company policies. Qualifications: High school diploma or equivalent; additional education is a plus. Previous experience in a call center or customer service role preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in computer systems and software. Ability to work in a fast-paced environment and handle stressful situations.
    $25k-32k yearly est. 1d ago
  • Patient Services Coordinator, Home Health

    Centerwell

    Patient access representative job in Hoover, AL

    Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Must have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
    $40k-52.3k yearly Auto-Apply 54d ago
  • Patient Care Coordinator

    Ally Psychiatry Career Page

    Patient access representative job in Pelham, AL

    Job DescriptionDescription: Our team is dedicated to improving access to mental health care for those who need it most. With both inpatient and outpatient clinics across 9 states and over 30 facilities, we are a growing organization that believes every team member plays a vital role in the patient journey. We provide competitive compensation, aggressive benefits, and cultivate a culture of growth and collaboration, allowing you to have a hand in shaping our evolving services. If you are passionate about mental health and are ready to make a meaningful impact, we invite you to join our team and help drive positive change in our communities. The Patient Care Coordinator serves as the initial point of contact for patients and visitors in the healthcare setting. This role plays a critical part in ensuring the smooth and efficient flow of operations within the medical facility. The coordinator handles various administrative tasks and provides essential support to both patients and medical staff, as well as plays a crucial role in healthcare settings by supporting physicians and other healthcare professionals in delivering patient care. The Patient Care Coordinators are trained to perform a variety of clinical and administrative tasks, ensuring smooth and efficient operation of medical facilities. Administrative Duties: Paperwork: Maintain and update patient records, including intake forms, treatment plans, and progress notes with accuracy and confidentiality within privacy regulations. Handle insurance and medical forms to its completion - prior authorizations, referrals, FMLA, ADA, school forms, letter preparation, etc Communication: Act as a liaison between patients, medical providers, therapists, and other healthcare professionals. Relay important information and ensure that everyone involved in a patient's care is informed and on the same page. Return patient calls and make calls for patient refills in a timely manner to ensure that patients get their needs met. Collect co-pays, deductibles un-met deductibles, and due payments for services rendered. Issue receipts and set up payment plans for patients unable to pay in full at time of service. Verify patient insurance coverage and eligibility prior to appointment. Ensure accuracy in patient billing and coding information. Organize and maintain the cleanliness and orderliness of the reception area. Responsible for obtaining authorizations and referrals, addressing billing inquiries and collections. Other Duties: Responsible for performing other duties as assigned by leadership. Clinical Duties: Prepare patients for examinations and treatments Vital Signs: Regularly monitor and record vital signs, such as blood pressure, pulse, temperature, weight, and urine analysis. Patient Needs: Listen to patients' concerns, questions, and needs. Provide empathetic support and ensure that any immediate concerns are addressed promptly. Information Relay: Share pertinent patient information with medical providers, therapists, and other team members. Other Duties Collect and prepare laboratory specimens - perform basic lab tests. Educate patients about their medication and treatments. Ensure the cleanliness of patient rooms and clinical areas. Compliance and Confidentiality: Maintain strict confidentiality of patient information in accordance with HIPAA regulations. Maintain compliance with federal, state, and payor regulations. Responsible for either opening or closing the clinic on scheduled shifts. Patient Interaction: Greet patients and visitors in a courteous and professional manner. Register new patients, collect necessary information and verify insurance details Provide information about services, policies, and procedures. Answer phone calls promptly and direct them to the appropriate department or individual. Schedule and confirm patient appointments using electronic scheduling systems. Collect and update patient demographic information in the electronic health record (EHR) system. Collaboration: Work closely with medical staff, including physicians, nurses, and medical assistants, to ensure coordinated patient care. Collaborate with billing and coding specialists to ensure accurate and timely processing of claims. Other Duties: Responsible for other duties as assigned by leadership. Attendance at scheduled work shifts is an essential function of this role. Requirements: POSITION QUALIFICATIONS High School Diploma or Equivalent - Required Completion of a medical assisting program from an accredited institution - preferred 6 months experience working as a Medical Assistant or front desk work preferred
    $25k-37k yearly est. 16d ago
  • Patient Care Representative (Part-Time Weekdays)

    OS1 Holdings

    Patient access representative job in Hoover, AL

    Patient Care Representative Department: Front Office Specialty: Orthopedics/Sports Medicine Setting: Clinic/Office Pay Type: Hourly; 1099/Contracted; Biweekly payroll Schedule: 1-2 weekdays per month; full or partial shifts as needed (working hours 9AM to 7PM) Job Summary: The Patient Care Representative's primary responsibilities will involve assisting in patient registration, organizing, and optimizing the provider's schedule, answering phones, documenting in Practice Management (PM) and Electronic Health Records (EHR) systems, verifying insurances, collecting copayments, and other administrative duties as needed. Responsibilities Patient Registration Greet patients as they enter the clinic. Provide necessary instructions and/or directions. Direct and coordinate patient registration. Update patient information, provide necessary forms for completion. Verify insurance and payment details and collect copays or fees for services rendered and any past due/current balances. Input patient data into Electronic Medical Record (EMR) Monitor patient flow Scheduling & Patient Communication Organize and optimize the provider's schedule according to scheduling policies or as directed by Clinic Lead or Provider. Answer phones, emails, and patient inquiries timely and professionally. Distribute correspondence as needed. Administrative/Office Tasks Scan and process faxes and route to intended recipient(s). Maintain a stocked, clean, and orderly waiting area. Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations. Assit with misc administrative tasks, work/school notes, communication ets. as directed by Clinic Leads or Clinicians. Maintain strict confidentiality related to medical records and other data. Comply with all company policies and procedures. Other administrative duties as needed. Requirements Requirements: High School diploma Attention to detail 2 years experience scheduling and registering patients in a clinical setting Basic knowledge of Orthopedic medical terminology Excellent written and verbal communication skills Proficient in Microsoft Offices (Word, Outlook, Teams etc.) Appears friendly, reassuring, and approachable to patients (both on-site and over the phone). Preferred: Familiarity with medical billing and insurances Familiarity with EMR systems, medical charts, and records Bilingual Spanish/English a plus
    $25k-33k yearly est. 26d ago
  • Patient Encounter Representative/Front Office

    Southern Immediate Care Inc.

    Patient access representative job in Birmingham, AL

    Job DescriptionBenefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Summary: Under general supervision and according to established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and walk-in patients to the clinic, answer the telephone and route calls, enter demographic and insurance information, and scan all demographic information into the chart. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to the collection, deposit & recording of clinic revenue. *Position includes rotating weekends* Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcomes and greets patients and visitors, in person or on the telephone, answering or referring patient inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Maintains patient account information by obtaining, recording, and updating personal data. If asked, help train current and new hires on day-to-day operations of the clinic flow. Verifies patients insurance and copay; obtains revenue by recording and updating financial information; and records and collects patient charges, deductibles, and co- insurance payments. Log and batch credit card receipts and run reports from credit card machine daily; balance and reconcile revenue against posted payments. Maintains business office inventory and equipment by checking stock to determine inventory level; and anticipating needed supplies. Helps patients in distress by responding to emergencies. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures completeness of patient forms; and protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred Education/Experience: Education: High school diploma or graduation equivalency degree (GED). Knowledge of clinical procedures is usually obtained from a certificate or associate degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology preferred. Knowledge of office procedures is usually obtained from a certificate or associate degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills preferred.
    $25k-31k yearly est. 3d ago
  • Patient Registration Specialist

    Mainstreet Family Care 3.5company rating

    Patient access representative job in Birmingham, AL

    MainStreet Support Team Specialist (Full-Time) - Birmingham, AL MainStreet Family Care operates nearly 70 clinics across Alabama, Florida, Georgia, and North Carolina. We are dedicated to enhancing the healthcare experience in the rural communities we serve across the Southeastern United States-it is our mission to go the extra mile to help patients heal better and feel better… FAST. The MainStreet Support Team is vital to cultivating an exceptional patient experience. Whether assisting with registration prior to check-in, or answering questions long after check-out, Support Team Specialists are enthusiastic to provide assistance efficiently and sympathetically. You'll have the opportunity to shape our company's image and collaborate with others who value communication, consistency, and compassion - here at MainStreet, we are family! The ideal MainStreet Support Team Specialist is someone who thrives working in a team environment and genuinely enjoys helping others. You're organized, detail-oriented, tech savvy, and able to prioritize efficiently to accomplish multiple tasks. You possess strong communication skills, take a proactive approach to problem-solving, and maintain a positive, adaptable mindset. If you're passionate about transforming healthcare for rural communities - we'd love to meet you! Location Requirements: This position is in-office (not remote), located at our headquarters in downtown Birmingham, AL. You must be able to reliably commute or plan to relocate before starting work. What You'll Do: As a MainStreet Support Team Specialist, you will focus on a few key areas that are essential to supporting MainStreet patients and staff members; Kiosk Assistance: You will be the first point of contact for patients, remotely guiding them through registration and check-in on kiosks located inside the waiting rooms of our urgent care clinics. Your assistance will ensure a smooth and stress-free experience as you help them navigate the process easily and efficiently. Insurance Eligibility Verification: Verifying insurance coverage to ensure eligibility and accurately determine urgent care co-payments prior to the patient's arrival is an essential task of this role. Follow-Up Support: MainStreet believes in supporting patients in their healthcare journey, even after they have left the office. When patients have questions, you will answer phone calls with kindness, empathy, and confidence, as you are empowered to provide them with a resolution or thoughtfully triage them to the correct department. Showcase your written communication skills when you respond to patient inquiries via virtual mail professionally, in accordance with company policies and HIPAA guidelines. Accuracy is imperative when submitting medical records requested by patients, providers, and attorneys. Timeliness and attention to detail is essential when processing referrals ordered by our providers for our primary care patients. Billing Support: Some functions of billing support include processing payments or issuing refunds when necessary, while ensuring patient account balance remains accurate. Critical thinking and problem solving skills will be engaged as you assist patients with post-visit financial account questions, including: investigating insurance claims, correcting errors, and clearly explaining balances. Every task will be accomplished by utilizing our internal ticketing portal to manage requests efficiently while staying organized. Aptly named, the MainStreet Support Team may be assigned additional duties as the need arises. You will thrive as a dependable team player-ready to jump in, multitask, and provide support whenever needed! Schedule: This role follows a rotating 5/2 schedule: Week 1: Monday Tuesday Friday Saturday Sunday Week 2: Wednesday & Thursday Weekday Shifts: 12 hour shifts from 8:30AM - 8:30PM Weekend Shifts: 8 hour shifts from 1:30PM - 9:30PM What You Need: High school diploma or GED 1+ year of professional office or customer service experience Tech-savvy and confident using computers-comfortable jumping between programs, learning new systems, and connecting basic hardware devices such as keyboards and headphones. Strong communication skills, both written and verbal A positive, team-oriented attitude with a passion for helping others Knowledge of: referrals, medical records, insurance verification or medical billing processes is a plus, but not required Why You'll Love It Here: Your helpful and professional demeanor will directly enhance the patient experience, and your contribution on the MainStreet Support Team will revolutionize the way rural communities receive healthcare. Competitive starting salary of $18/hr Health, dental & vision benefits 401K plan, paid time off, and more Next Steps: If we think you're a great fit, we'll invite you to: A pre-employment assessment A recruiter phone screening A final interview with our team Join MainStreet Family Care and contribute to our mission of providing excellent healthcare in rural communities and making a difference in patients' lives. If you're ready to bring compassion, teamwork, and dedication to a role where your support truly matters, we'd love to meet you. Apply today and become part of a team that's committed to caring for our communities-and each other.
    $18 hourly 2d ago
  • Patient Services Coordinator II - The Workplace Occupational Medicine

    Uahsf

    Patient access representative job in Birmingham, AL

    Work Schedule: Full Time Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally. Under general supervision and according to UAB Medicine established policies and procedures, provides a variety of specialized services in support of the operations of their assigned physicians, advanced practice providers and assigned clinics. May direct the work of other clerical employees. Position Requirements: EDUCATION AND EXPERIENCE: High school diploma or equivalent and two (2) years office/clerical experience in customer service, call center, physician office or other clinical environment required. Demonstrated organizational and leadership skills; excellent customer service and communication skills required. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. Business Office Education or similar coursework preferred. LICENSE, CERTIFICATION AND/OR REGISTRATION: Currently certified as a Certified Professional Coder (CPC) by the American Academy of Professional Coders (AAPC) preferred. TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs. UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
    $26k-36k yearly est. 60d+ ago
  • Patient Experience Coordinator I

    Sees Management 4.5company rating

    Patient access representative job in Birmingham, AL

    ABOUT US: Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients' needs. We continuously look for ways to improve our patient's experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training. KEY RESPONSIBILITIES: Patient Care Coordination Assist in providing exceptional care by ensuring timely and accurate appointment scheduling, ensuring patients are well-informed about their visit times, and any needed documentation for their appointments (ex: insurance cards, copays, existing patient balances, etc.) Ensure smooth patient registration by performing all needed pre-registration tasks. Accurately collect and verify patient information during check-in, ensuring that all forms, insurance details, and personal data are completed correctly and securely. Provide prompt responses to patient inquiries and concerns, ensuring all communication is clear, professional, and empathetic. Document patient interactions, updating systems to ensure the accuracy and completeness of patient records while adhering to HIPAA regulations. Ensure 20/20 Patient Experience by: Anticipating patient's registration and billing needs, Anticipating patient's needs, such as water, snacks, etc. Providing consistent customer care Feedback Collection & Patient Advocacy Address and resolve minor patient concerns, escalating more complex issues to local leadership, when necessary. Assist patients in navigating the healthcare system, providing information on services, policies, and procedures to ensure clarity. Ensure smooth patient registration by demonstrating competent data entry accuracy. Collaboration & Administrative Support Maintain patient records, ensuring that all necessary documentation is accurately filed and easily accessible. Provide general support to Patient Experience teams, contributing to the continuous improvement of patient care practices. Assist with scheduling follow-up appointments and ensuring timely communication regarding patient care plans. Support the implementation of departmental initiatives aimed at improving patient satisfaction and overall care. Other Responsibilities Demonstrate a strong commitment to confidentiality, ensuring that all patient information is protected and handled in compliance with applicable regulations. Provide general support to Patient Experience teams, contributing to the continuous improvement of patient care practices. Strong attention to detail, ensuring accurate record-keeping and documentation. Participate in all required training and employee engagement activities. Proficient with Microsoft Office Suite or related software Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. KNOWLEDGE, SKILLS, AND ABILITIES: Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication. Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership. Analytical mind- capable of out-of-the-box thinking to solve problems. Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under difficult and challenging circumstances. Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients. Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. OWNERSHIP SKILLS:? Help foster a positive workplace environment that encourages accountability, collaboration, and transparency.?? Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.? Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner.? Aligning job responsibilities and projects with the company's goal and mission.? Pro-active measures in daily work that anticipates problems and develops solutions.? Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.? Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback.? Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities. Offer solutions to problems rather than presenting issues. Ask for constructive feedback regarding job performance.??? Share responsibility for actively maintaining "workload items" for clinical and support buckets. PHYSICAL REQUIREMENT: Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Must be able to be stationary for prolonged periods of time. COGNITIVE REQUIREMENT: Executes tasks independently. Learns and memorizes tasks. Maintains concentration/focus on tasks. Performs task in a demanding environment requiring multi-task and prioritize work. Must be comfortable working and interacting with large groups of people daily. BENEFITS & PERKS:? Generous PTO allowance Holiday Pay Health, Dental & Vision? Life Insurance Short-term disability Long-term disability 401k with discretionary match? Uniform Allowance (clinic only) Professional Development We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
    $28k-37k yearly est. 60d+ ago
  • Receptionist & Patient Care Coordinator

    Melanie L Petro Md

    Patient access representative job in Vestavia Hills, AL

    Full-time Description Job Title: Patient Care Coordinator - Facial Plastic Surgery Overview: We are seeking a dedicated and personable Patient Care Coordinator to join our esteemed facial plastic surgery medical practice. The ideal candidate will be the first point of contact for our patients, embodying warmth, patience, and professionalism. This role demands exceptional communication skills, a friendly demeanor, and a proactive approach to scheduling and patient care. As a pivotal member of our team, you will ensure that every patient interaction reflects our commitment to excellence in care. Key Responsibilities: Phone Operations: Serve as the primary point of contact for all incoming calls, demonstrating patience, empathy, and attentiveness to patient inquiries and concerns. Manage high call volumes with efficiency and courtesy, ensuring that all calls are answered promptly and professionally. Provide accurate information regarding our services, procedures, and pre-appointment instructions to patients and prospective clients. Address patient questions, concerns, and inquiries with sensitivity and discretion, maintaining confidentiality at all times. Appointment Scheduling and Coordination: Proactively schedule appointments for new and existing patients, optimizing the clinic schedule to maximize efficiency and patient flow. Utilize scheduling software and electronic medical records systems to maintain accurate appointment records and patient profiles. Conduct follow-up calls to confirm appointments, minimize cancellations, and mitigate scheduling conflicts. Coordinate with medical staff and administrative personnel to ensure seamless transitions between appointments and procedures. Cold Calling and Patient Outreach: Engage in proactive outreach efforts to attract new patients and expand our client base, including cold calling and follow-up communications. Articulate the benefits of our services and treatment options to prospective patients, fostering interest and enthusiasm for our practice. Maintain detailed records of outreach activities, outcomes, and patient preferences to inform future marketing strategies and initiatives. Administrative Support: Assist with general administrative tasks, including data entry, file management, and inventory control, as needed. Collaborate with team members to streamline office procedures, optimize workflow efficiency, and enhance overall productivity. Stay abreast of industry trends, regulatory requirements, and best practices in patient communication and customer service. Qualifications: Previous experience in a medical office setting, preferably in a plastic surgery or dermatology practice. Exceptional interpersonal skills with a genuine passion for patient care and customer service. Proficiency in computer applications and medical office software, including scheduling and electronic medical records systems. Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment. Excellent verbal and written communication abilities, with a keen attention to detail and accuracy. Empathetic, patient-centric approach to patient interactions, with a commitment to maintaining confidentiality and privacy. Proven ability to work effectively both independently and as part of a collaborative team. Requirements 1 year of related experience in a related medical field Ability to master different types of technology easily Organization A flexible attitude Great communication skills Friendly personality Proficiency with GSuite Patience
    $25k-37k yearly est. 60d+ ago
  • Front Desk Coordinator - Hoover, AL (Part Time)

    The Joint Chiropractic 4.4company rating

    Patient access representative job in Hoover, AL

    Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Hours: Monday-Friday 10-7 and Saturday 10-4 $13/hr + BONUS Potential What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Possess a winning attitude! Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur's “Franchise 500 ” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit ***************** Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
    $13 hourly Auto-Apply 44d ago
  • Patient Advocate

    Jobiak 3.8company rating

    Patient access representative job in Tuscaloosa, AL

    Cognizant Technologies and Bolder Healthcare Solutions are currently hiring for Patient Advocates to join our team in Tuscaloosa, AL. We are currently hiring for full-time schedules and are seeking professional, motivated individuals who are passionate about helping those in need. Schedule: Monday-Friday 8:00am- 4:30 pm Position Description The Patient Advocate will assist clients with applications for benefits through Medicaid, Social Security Disability and/or hospital charity program assistance. We ensure that Medicaid, Social Security, County Indigent or other types of eligible funding for health care services is received for patients onsite at a local hospital. This includes assisting the patients and others to complete forms, applications and other paperwork. Other duties will be assigned. Responsibilities Include, But Are Not Limited To • Collect and review patient information to determine patient's eligibility for Medicaid and charity programs • Prepare documents; review for accuracy and completeness • Provide technical assistance on agency issues, services, program(s) • Maintain and/or create files or record keeping systems. Sort, label file and retrieve documents or other materials • Ensure adequate documentation is maintained • Manage caseload. (uphold daily productivity standards) • Computer proficiency skills are required • Retrieve, sustain and communicate all designated reports • Maintain database (This would include documentation of face-to-face and telephone patient contacts. Daily goals will be assigned and monitored) • Develop and maintain professional relationship with hospital staff Employee Status : Full Time Employee Shift : Day Job Job Posting : Sep 10 2019 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ***************** or follow us @Cognizant. Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service Qualifications Requirements • High school diploma or equivalent is required • Degree preferred but not required • Bilingual in Spanish/English is preferred, but not required • Must have valid driver's license and willing to travel locally if needed • We are seeking professionals who are compassionate about helping those in need • Previous experience working with Medicaid eligibility and/or in a medical office setting is an advantage • Must have the ability to maintain and respect confidentiality and HIPAA guidelines • Must be highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and time managerial skills • Flexibility is a must in both schedule and job duties IND123 Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-38k yearly est. 9h ago
  • Medical Biller

    Cahaba Medical Care Foundation 3.0company rating

    Patient access representative job in Centreville, AL

    Purpose: Generates revenue by entering charges, submitting claims to payers, posting remits, working rejections, and reviewing/working accounts receivable; making payment arrangements; collecting accounts; monitoring and pursuing delinquent accounts. This is a full-time position. Benefits include health and dental insurance, 401(k), and paid time off. This job requires the employee to work at a physical location in Bibb County, specifically in Centreville, Alabama. Responsibilities & Duties Enters charges daily. Submits claims to insurance companies and government entities (including Medicare and Medicaid). Posts remits as available. Works rejections and accounts receivable. Collects delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur. Maintains medicare bad-debt cost report by tracking billings; monitoring collections; compiling information. Processes professional office visits and specialty services such as OB/GYN, surgical, and wound care: filing claims, posting payments, investigating delinquent balances, and otherwise maintaining patient accounts. Maintains work operations by following policies and procedures; reporting compliance issues. Maintains quality results by following standards and assures daily productivity through diligent work effort. Updates job knowledge by participating in educational opportunities. Serves and protects the Foundation community by adhering to professional standards, Foundation policies and procedures, federal, state, and local requirements, and JCAHO standards. Qualifications: : Time Management, Organization, Attention to Detail, Documentation Skills, Analyzing Information, General Math Skills, Resolving Conflict, Teamwork, Punctuality and Attendance, Proficient, accurate data entry, Customer service and effective, congenial phone skills, communicate professionally even in contentious situations. Preferred: 1-2 years of recent medical billing experience CH-CBS Certification (Community Health - Coding and Billing Specialist) Functional with billing software and other internet applications
    $24k-29k yearly est. Auto-Apply 60d+ ago
  • Care Coordinator

    Right at Home 3.8company rating

    Patient access representative job in Birmingham, AL

    Pay Rate Range: $14-$19/hr Shift: 8am-5pm Monday through Friday Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Are you passionate about person-centered care and committed to creating extraordinary care experiences for clients and families? If so, Right at Home has the opportunity for you!We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skills in communication, organization and making decisions; and who are people persons!We offer paid healthcare, training and development opportunities, and a competitive salary with quarterly bonus potential.The Care Coordinator is responsible for creating extraordinary client and family experiences and ultimately manages “best in home care” care plans. Develops and maintains the client care plan, creating extraordinary client experiences and communicating with clients, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment. The ideal candidate has prior experience working in the home care industry or medical office setting. The desired candidate will possess the following: High school graduate or equivalent with two years of business experience. Able to work independently, demonstrating sound judgment. Be available as required for on-call duty outside of normal office hours. Have a valid driver's license and use of insured automobile. Compensation: $14.00 - $19.00 per hour Right at Home's mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn't do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed. That's where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others. To our care team members, we commit to deliver the following experiences when you partner with Right at Home: We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development. We promise to coach you to success. We're always available to support you and offer you tips to be the best at delivering care to clients. We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients. We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
    $14-19 hourly Auto-Apply 60d+ ago
  • Insurance Verification Specialist

    Healthcare Support Staffing

    Patient access representative job in Birmingham, AL

    HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Responsible for timely and accurate verification of patient insurance and appropriate compliance with payer pre-certification and authorization requirements. Ensures document retention and destruction, when appropriate, in compliance with established Policy and/or other applicable Guidelines. Uses available tools to ensure the appropriate level of benefit and pre-cert/auth detail is obtained. Must be able to communicate effectively and professionally to our patients and provider offices. Follows SOP to ensure accurate and complete benefit and pre-cert/auth information is obtained and recorded. Works directly with multiple insurance websites for benefits and authorization validation Enters CPT and DRG codes, as needed. Qualifications High School Diploma or GED equivalent. Proficiency in medical terminology Type 40 WPM 6 months ins verification exp Additional Information Shfit: Monday- Friday (hours may vary, needs to be available for an 8 hr shift between 8am-8pm) Compensation: $13.00/HR Contract, (minimum 3-6 months and a good chance to go permanent)
    $13 hourly 9h ago
  • Patient Care Coordinator

    Upstream Rehabilitation

    Patient access representative job in Calera, AL

    Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Calera, AL Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
    $25k-37k yearly est. Auto-Apply 60d+ ago
  • Front Office Support

    Diamonds Direct Management 3.9company rating

    Patient access representative job in Birmingham, AL

    Job Details BHM - Birmingham, AL Full Time Admin - Clerical Brief Description We are looking for a Front Desk Professional to join our team with a friendly attitude and the ability to multitask. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. The Front Office Professional is the first point of contact for our customers. Our experience sets us apart from competitors. Everyone on our team must be a RHINO! Requirements Previous customer service/front desk experience Experience in a luxury retail environment preferred Good organizational and multi-tasking abilities Ability to pass background check and drug screening Excellent oral communication skills Sit or Stand for long periods of time Working Saturdays are a must Summary Greet customers and initiate a luxury experience Professional and welcoming presentation Ability to maintain composure in high pressure and fast-paced environment Answer and direct calls of multi-line phone system Assist with inventory counts and store open and/or close Type appraisals Proficient computer skills Prepare outgoing mail Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) A commitment to personal excellence Inclusive team player with a positive attitude Dependable A passion for the jewelry industry
    $25k-31k yearly est. 60d+ ago
  • Patient Encounter Representative/Front Office

    Southern Immediate Care Inc.

    Patient access representative job in Birmingham, AL

    Job DescriptionBenefits: 401(k) Competitive salary Dental insurance Health insurance Training & development Vision insurance Summary: Under general supervision and according to established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and walk-in patients to the clinic, answer the telephone and route calls, enter demographic and insurance information, and scan all demographic information into the chart. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to the collection, deposit & recording of clinic revenue. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcomes and greets patients and visitors, in person or on the telephone answering or referring patient inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Maintains patient account information by obtaining, recording, and updating personal data. If asked, help train current and new hires on day-to-day operations of the clinic flow. Verifies patients insurance and copay; obtains revenue by recording and updating financial information; and records and collects patient charges, deductibles, and co- insurance payments. Log and batch credit card receipts and run reports from credit card machine daily; balance and reconcile revenue against posted payments. Maintains business office inventory and equipment by checking stock to determine inventory level; and anticipating needed supplies. Helps patients in distress by responding to emergencies. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures completeness of patient forms; and protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred Education/Experience: Education: High school diploma or graduation equivalency degree (GED). Knowledge of clinical procedures is usually obtained from a certificate or associate degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology preferred. Knowledge of office procedures is usually obtained from a certificate or associate degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills preferred.
    $25k-31k yearly est. 3d ago
  • Patient Care Representative (Part-Time Weekends)

    OS1 Holdings

    Patient access representative job in Birmingham, AL

    Part-time, Contract Description Patient Care Representative Department: Front Office Specialty: Orthopedics/Sports Medicine Setting: Clinic/Office Job Type: Part-time/1099 Schedule: 1-2 weekends per month; Saturday and Sunday 5-hour shifts; weekdays as available Job Summary: The Patient Care Representative's primary responsibilities will involve assisting in patient registration, organizing, and optimizing the provider's schedule, answering phones, documenting in Practice Management (PM) and Electronic Health Records (EHR) systems, verifying insurances, collecting copayments, and other administrative duties as needed. Requirements Requirements: High School diploma Attention to detail. Excellent written and verbal communication skills Proficient in Microsoft Offices (Word, Outlook, Teams etc.) Appears friendly, reassuring, and approachable to patients (both on-site and over the phone). Preferred: Knowledge of Orthopedic medical terminology Familiarity with medical billing and insurances Familiarity with EMR systems, medical charts, and records Bilingual Spanish/English a plus Responsibilities Patient Registration Greet patients as they enter the clinic. Provide necessary instructions and/or directions. Direct and coordinate patient registration. Update patient information, provide necessary forms for completion. Verify insurance and payment details and collect copays or fees for services rendered and any past due/current balances. Input patient data into Electronic Medical Record (EMR) Monitor patient flow Scheduling & Patient Communication Organize and optimize the provider's schedule according to scheduling policies or as directed by Clinic Lead or Provider. Answer phones, emails, and patient inquiries timely and professionally. Distribute correspondence as needed. Administrative/Office Tasks Scan and process faxes and route to intended recipient(s). Maintain a stocked, clean, and orderly waiting area. Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations. Assit with misc administrative tasks, work/school notes, communication ets. as directed by Clinic Leads or Clinicians. Maintain strict confidentiality related to medical records and other data. Comply with all company policies and procedures. Other administrative duties as needed.
    $25k-33k yearly est. 26d ago
  • Patient Services Coordinator II

    Uahsf

    Patient access representative job in Birmingham, AL

    The Patient Services Coordinator - Lead manages the day-to-day operations and training requirements of Cooper Green's Patient Services department. This role is crucial for maintaining the essential coverage and effective execution of all required job duties and assignments, such as patient transportation, information dissemination, parking validation, and resolving patient satisfaction issues. The Patient Services Coordinator - Lead plays a key role in offering high-quality customer services and accurate information to patients, staff, and any visitors as they enter and leave the facility. The Patient Services Coordinator - Lead should be personable, self-driven, and proficient with basic technology, such as phones and computers. KEY RESPONSIBILITIES • Leads, supports, and provides guidance for Patient Services staff, while providing exceptional customer service. • Address and resolve patient concerns. • Assign and direct the workload for the department • Aid in workflow to ensure the department needs are met • Assists patient, staff, and other visitors in a timely, helpful manner, providing exceptional customer service. • Proactively shares new information related to Patient Services to all appropriate areas and team members • Enforcing and leading through Cooper Green Mercy Health's policies, procedures, Core Values, and Code of Conduct, pertaining to all patients, staff, and guests. • Providing regular feedback to supervisor regarding safety concerns, daily observations, and any other identified areas of improvement. • Other duties as assigned Position Requirements: MINIMUM QUALIFICATIONS Required: • High School Diploma or GED • At least one (1+) year of customer service experience • At least one (1+) year of training and leading experience. WORK ENVIRONMENT This role may require lift up to 50 lbs. The work location for this role is on-site. Cooper Green Mercy Health Services Authority is proud to be an AA/EOE/M/F/Vet/Disabled employer.
    $26k-36k yearly est. 28d ago
  • Medical Biller

    Cahaba Medical Care Foundation 3.0company rating

    Patient access representative job in Centreville, AL

    Job Description Purpose: Generates revenue by entering charges, submitting claims to payers, posting remits, working rejections, and reviewing/working accounts receivable; making payment arrangements; collecting accounts; monitoring and pursuing delinquent accounts. This is a full-time position. Benefits include health and dental insurance, 401(k), and paid time off. This job requires the employee to work at a physical location in Bibb County, specifically in Centreville, Alabama. Responsibilities & Duties Enters charges daily. Submits claims to insurance companies and government entities (including Medicare and Medicaid). Posts remits as available. Works rejections and accounts receivable. Collects delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur. Maintains medicare bad-debt cost report by tracking billings; monitoring collections; compiling information. Processes professional office visits and specialty services such as OB/GYN, surgical, and wound care: filing claims, posting payments, investigating delinquent balances, and otherwise maintaining patient accounts. Maintains work operations by following policies and procedures; reporting compliance issues. Maintains quality results by following standards and assures daily productivity through diligent work effort. Updates job knowledge by participating in educational opportunities. Serves and protects the Foundation community by adhering to professional standards, Foundation policies and procedures, federal, state, and local requirements, and JCAHO standards. Qualifications: Required: Time Management, Organization, Attention to Detail, Documentation Skills, Analyzing Information, General Math Skills, Resolving Conflict, Teamwork, Punctuality and Attendance, Proficient, accurate data entry, Customer service and effective, congenial phone skills, communicate professionally even in contentious situations. Preferred: 1-2 years of recent medical billing experience CH-CBS Certification (Community Health - Coding and Billing Specialist) Functional with billing software and other internet applications
    $24k-29k yearly est. 4d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Hoover, AL?

The average patient access representative in Hoover, AL earns between $21,000 and $34,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Hoover, AL

$27,000

What are the biggest employers of Patient Access Representatives in Hoover, AL?

The biggest employers of Patient Access Representatives in Hoover, AL are:
  1. Tenet Healthcare
  2. Conifer Health Solutions
  3. Children's of Alabama
  4. Complete Care
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