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Patient Access Representative I- Skokie, IL
Endeavor Health 3.9
Patient access representative job in Skokie, IL
Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. * Inbound Call Center Representative/PatientAccessRepresentative I * Sign on bonus: N/A
* Position: Inbound Call Center Representative/PatientAccessRepresentative I
* Location: Skokie, IL
* Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period
* Full Time: Hours: Monday-Friday: Between 7:45 AM- 5:45 PM
* Half day Saturday: 9:00-1:15 PM
What you will do:
* Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
* Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
* Schedule appointments, procedures, and events at our NorthShore locations
* Register and verify insurance eligibility, informing the patients of their financial responsibility
* Promote key initiatives for PatientAccess Center and NorthShore (i.e. online services)
* Adhere to privacy (HIPAA) guidelines when speaking with patients and families
* Route calls to correct administrative and clinical departments after assessing patients' needs
* Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment
What you will need:
* Education:
* High School Diploma or equivalent (required)
* Associates or Bachelor's Degree (preferred)
* Experience:
* One year of customer service experience (required)
* Inbound call center experience (required)
* Healthcare experience (preferred)
* Prior scheduling (preferred)
* Skills:
* Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
* Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
* Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
* Eager to accept educational opportunities as shared through workflow or process changes
Benefits (For full time or part time positions):
* Premium pay for eligible employees
* Career Pathways to Promote Professional Growth and Development
* Various Medical, Dental, Pet and Vision options
* Tuition Reimbursement
* Free Parking
* Wellness Program Savings Plan
* Health Savings Account Options
* Retirement Options with Company Match
* Paid Time Off and Holiday Pay
* Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit ***********************
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (*********************** to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
*
Job Description Name: PatientAccessRepresentative I
NS123
$19.9-28.8 hourly 1d ago
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Patient Service Representative I
Ann & Robert H. Lurie Children's Hospital of Chicago 4.3
Patient access representative job in Chicago, IL
Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Day (United States of America)
Location
Ann & Robert H. Lurie Children's Hospital of Chicago
Job Description
Shift : 6:45am-3:15pm Tues- Thursday, Every Saturday 7:30am-3pm
K.S.A.'s:
High school diploma required. Some college preferred.
Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
Some knowledge of electronic medical record.
Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.
Problem solving skills and ability to handle multiple priorities in fast paced environment.
Ability to manage stressful situations appropriately.
Job Duties:
Completes pre-registration as well as full registration as needed for families.
Ensures eligibility information accurate.
Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic.
Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.
Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
Makes copies of insurance cards as appropriate.
Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.
Provides ID Band to patients as appropriate.
Informs patient/families of any wait times or delays in service.
Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
May be required to enter patient information in additional electronic systems.
Adheres to organizational Power all principles.
Maintains confidentiality and HIPPA rules.
Completes check-out procedures; prepares required forms for distribution.
Communicates with other Patient Service Representative staff and department team members to coordinate activities.
Other job functions as assigned.
Specific to Area Job Functions:
Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
Outpatient Lab:
Requirement to enter and or release lab orders
Follow Epicare link process for orders
Ensures all paper orders are appropriate/ acceptable
Enter orders via written orders mode when presented with paper order
Maintain all written orders as per process for scanning
Contacts referring provider when appropriate
Enter notes in Epic regarding # of test and specific instructions
Follow process for Research, Drop off, Miscellaneous Orders
Medical Imaging:
Follow process for checking in patient
Follow the Epice Care Link process
Create and/or collect patient payment estimates
If paper order follow Written Order process
Schedule appointment from the order
Contact referring physician when appropriate
Outpatient Surgery:
Follow process for patient admission via Optime workflow
Collect co-payments or deductibles for outpatient surgeries
LCPC-TCP:
Answers backline and patient phone lines (department specific), handles according to needs of caller
Creates Recalls and Waitlist notifications when appropriate
Completes daily No Show documentation and communicates with family to reschedule
Documents and sends patient messages to providers via Epic in-basket
Other job functions as assigned
Education
High School Diploma/GED (Required)
Pay Range
$19.00-$28.50 Hourly
At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits:
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children's facilities
Discount purchasing program
There's a Place for You with Us
At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints - recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.
Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
Support email: ***********************************
$19-28.5 hourly 1d ago
Patient Access Representative
Adventhealth 4.7
Patient access representative job in La Grange, IL
**Our promise to you:**
Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Part time
**Shift:**
Day (United States of America)
**Address:**
5101 WILLOW SPRINGS RD
**City:**
LA GRANGE
**State:**
Illinois
**Postal Code:**
60525
**Job Description:**
**Schedule: Part Time 40 hours per pay period;** **Monday from 12:30pm -5:00pm, Wednesday 8:30am - 5:00pm, Thursday 12:30pm - 8:30pm; with flexibility to work Saturday 8:30am - 12:30pm** **(when needed for fill in)**
+ Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
+ Works daily reports as assigned and trains in other PatientAccess areas.
+ Conducts charge audits using Health Information Management staff and Nurse Auditors to resolve issues.
+ Demonstrates the importance of quality and integrity in capturing patient information while maintaining patient confidentiality.
+ Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
**The expertise and experiences you'll need to succeed:**
**QUALIFICATION REQUIREMENTS:**
High School Grad or Equiv (Required) Basic Life Support - CPR Cert (BLS) - RQI Resuscitation Quality Improvement, First Aid CPR AED (CPR AED) - EV Accredited Issuing Body
**Pay Range:**
$16.97 - $27.15
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Patient Financial Services
**Organization:** UChicago Medicine AdventHealth La Grange
**Schedule:** Part time
**Shift:** Day
**Req ID:** 150662194
$17-27.2 hourly 3d ago
Customer Service (China Southern Airlines)
Alliance Ground International, LLC 4.3
Patient access representative job in Chicago, IL
Convey shipping instructions to the customer services counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept Customer Service, Airline, Security, Service, Retail, Health
$30k-38k yearly est. 1d ago
Customer Equipment Services Representative
Ardagh Group
Patient access representative job in Chicago, IL
Purpose of the Job:
Ensure Customer Satisfaction is achieved by delivery of exceptional equipment service
Key Accountabilities:
Provide Ardagh's customers with an expert, professional resource for resolution of mechanical problems related to can double seam equipment
Ensure customers, as a double seam authority, run Ardagh's products within established guidelines for optimal double seam performance.
Assist Ardagh's customers in establishing programs in the repair and maintenance of double seam equipment
Act as a resource for Ardagh for qualification of Ardagh material and in resolution of field problems.
Knowledge/Skills/Experience:
Associate degree, trade school or significant experience in the field at a minimum
Strong mechanical skills and ability to work through complex problems
Strong communication skills that span various levels of management both with customers and Ardagh
Self-starter with initiative, integrity and an ability to develop relationships with customer personnel
Basic computer skills
Ardagh Metal Packaging is a leading global supplier of sustainable, infinitely recyclable metal beverage cans to brand owners. A subsidiary of sustainable packaging business Ardagh Group and a leading industry metal packaging company, Ardagh Metal Packaging employs more than 6,300 people across Europe, North America and Brazil, with sales of approximately $4.7 billion.
Ardagh Metal Packaging believes that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued and can work to their full potential. We offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team - you'll enjoy the journey!
Ardagh Metal Packaging - North America has been and will continue to be an equal opportunity employer. All employment decisions are made without regard to sex, gender (including pregnancy, childbirth, breast feeding, and related conditions), sexual orientation, gender identity, gender expression, race, creed, religion (including religious dress and grooming), color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent, or immigration status), physical or mental disability, medical condition, genetic information, marital or domestic partner status, age, veteran or military status or any other basis prohibited by federal, state, or local law. Discrimination against any employee or applicant based on any of these factors is prohibited.
The anticipated base annual salary range for this role is between $83,000 and $124,600 per year. This role is bonus eligible. The bonus incentive program is based on company meeting or exceeding targets. Please note that the salary range provided is a good faith estimate and is only applicable for roles that are based out of Illinois. The final salary will be determined after considering relevant factors, including, but not limited to, a candidate's qualifications, experience, and work location, where appropriate.
Ardagh Metal Packaging also offer a comprehensive benefits program including medical, prescription, dental and vision coverage with an opportunity to earn a medical/prescription premium reduction by completing a qualified wellness activity. The Company also offers a 401(k) Plan. Ardagh Metal Packaging benefits may be amended at any time.
Nearest Major Market: Chicago
$29k-38k yearly est. 1d ago
Customer Service Representative - State Farm Agent Team Member
Adam Garcia-State Farm Agent
Patient access representative job in Chicago, IL
Benefits:
Simple IRA
Hiring bonus
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving the community since October 2017. We currently have four full-time team members and are excited to welcome a fifth. We believe in creating a positive and balanced workplace where people feel supported and appreciated.
We offer two office outings each year (summer and holiday), 8 paid holidays, and 15 days of PTO/sick time with some rollover options. Team members also benefit from a Pre-Tax Health Expense Reimbursement program and a Simple IRA with employer match after two years. Plus, we keep the office stocked with snacks and drinks tailored to everyone's preferences. Conveniently located in Lincoln Square and Albany Park, we're steps away from the Western bus stop and Brown Line for an easy commute.
I'm a graduate of the University of Iowa and have been with State Farm for over 11 years. As a longtime Chicago resident and proud dad of two boys, I love being part of this community. We partner with local organizations like Waters Elementary, the Lincoln Square Ravenswood Chamber of Commerce, and the North River Commission to give back and stay connected.
If you're looking to join a team that values community, work-life balance, and a supportive environment, this could be the perfect place for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Adam Garcia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$29k-38k yearly est. 1d ago
Customer Service Representative - State Farm Agent Team Member
Andrea Aslanides-State Farm Agent
Patient access representative job in Chicago, IL
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$29k-38k yearly est. 1d ago
Customer Service Representative
Accede Solutions Inc.
Patient access representative job in Chicago, IL
The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers customer calls and inputs all customer information using acomputerized scheduling system; enters new customer information or changes into the system
Receives customer complaints
Answers questions, and provides information about services
Resolves customer inquiries relating to transportation
Communicates resolution to customers
Clearly and accurately documents issues
Maintains a clean and well-organized work area
Represents Mobility Options in a professional manner to our service partners, and the community
Other duties as required/assigned
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or equivalent, such as GED, required
One or more years of Customer Service experience preferred
Must be able to work shifts, or flexible work schedules as needed
Ability to read, understand, interpret, and explain transit system operating rules,regulations, policies, phases and routes
Ability to communicate via telephone with clear speech and a pleasant phone manner.
Must possess excellent verbal communication skills
Ability to work as a member of a team
Must be computer literate and proficient in the use of Microsoft Office
Must be able to interact and communicate with diverse clients
Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills to handle sensitive and confidential situations
Must undergo a pre-employment drug test once offered a position
Must be willing to undergo a criminal and employment background check once offered a position
Travel requirement (as a percent):
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work shifts or flexible work schedules as needed.
85% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
Work is accomplished in an office or in a cubicle space equipped with a
telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, orlooking at a computer screen.
Employee may periodically need to travel locally.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to sit for long periods;use hands and fingers to type, manipulate, handle or feel; and talk and hear. The employee is frequently required to reach with hands and arms. The employee isoccasionally required to stand, walk, balance, and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally list and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to focus; long periods are spent looking at a computer. 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
#IND123
$29k-38k yearly est. 1d ago
Customer Service Representative
Alphabe Insight Inc.
Patient access representative job in Chicago, IL
About Us At Signal Tru Brand, we are dedicated to delivering innovative brand strategies and exceptional client experiences. Headquartered in Chicago, IL, our company thrives on creativity, integrity, and excellence. Our team values collaboration, professionalism, and continuous growth, making Signal Tru Brand an ideal place to build a fulfilling career.
Job Description
We are currently seeking a reliable and detail-oriented Customer Service Representative to join our team in Chicago. The ideal candidate will be responsible for managing customer inquiries, providing product and service information, and resolving issues efficiently. This role requires strong communication skills and a genuine commitment to providing an excellent customer experience.
Responsibilities
Handle incoming customer calls and emails in a professional and timely manner
Provide accurate information regarding products and services
Resolve customer complaints with patience and a problem-solving attitude
Maintain and update customer records in the database
Collaborate with internal teams to address and follow up on customer concerns
Ensure a high level of customer satisfaction through effective service
Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor's degree is a plus
Previous experience in a customer service or support role preferred
Strong communication and interpersonal skills
Ability to multitask and manage time effectively
Proficiency in Microsoft Office and data entry systems
A positive attitude and a strong work ethic
Additional Information
Benefits
Competitive salary based on experience
Growth opportunities within the company
On-the-job training and skills development
Supportive and collaborative team environment
Paid time off and company holidays
$29k-38k yearly est. 1d ago
Emergency Department (ED) Registrar - 2nd Shift - 249531
Medix™ 4.5
Patient access representative job in Chicago, IL
We are seeking three (3) full-time ED Registrars to join a fast-paced Emergency Department team. This is a highly patient-facing role for someone who thrives in an active environment and enjoys making a difference at the front end of patient care.
About the Role
As an ED Registrar, you'll be responsible for ensuring patients are checked in accurately, efficiently, and compassionately. You'll rotate between desk and bedside registration, spending much of your shift on the move throughout the Emergency Department.
Day-to-Day Responsibilities
Greet and register patients in the Emergency Department and other inpatient/outpatient areas
Verify demographic and insurance information with accuracy
Collect insurance details and complete pre-collections when possible
Assist patients from arrival through hand-off to clinical staff
Support scheduled and walk-in patients for ER visits, diagnostic testing, procedures, and admissions
Maintain professionalism and urgency in a high-volume, high-acuity setting
This role requires frequent walking and the ability to work quickly and calmly in a busy ED environment.
Training
4-6 weeks of training in ER and Admissions
Training is Monday-Friday
Preferably on 2nd shift (2:00 PM-10:00 PM), but may require 1st shift initially (8:00 AM-4:00 PM)
Required Skills
Insurance knowledge
Registration experience
Strong customer service skills
Comfortable in a patient-facing role
Available Full-Time Shifts
2:00 PM - 10:00 PM | Days Off: Sunday & Friday
3:00 PM - 11:00 PM | Days Off: Wednesday & Thursday
3:00 PM - 11:00 PM | Days Off: Sunday & Monday
$28k-35k yearly est. 4d ago
Customer Service Representative
North Bridge Staffing Group
Patient access representative job in Chicago, IL
Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the River North neighborhood.
Hybrid schedule, 2/3-days a week in office.
Temporary: ASAP - 3 months
$20-$22/hour based on experience
Job description
We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
Make outbound membership renewal calls
Inbound calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Schedule
Monday-Friday, 8:30am-5pm
$20-22 hourly 5d ago
Patient Experience & Front Office Coordinator
American Dental Associates Ltd. 3.9
Patient access representative job in Chicago, IL
Full-Time | Modern Healthcare Practice | Growth Opportunity This is not a traditional front desk role. We're looking for a Patient Experience & Front Office Coordinator-someone polished, confident, and organized who enjoys being the connector between people, systems, and care. If you like fast-paced days, clear structure, and having real responsibility, this role is designed for you.
Dental experience is not required. We provide training. What matters is your ability to communicate clearly, stay organized, and confidently guide patients through scheduling, treatment plans, insurance, and payments.
What You'll Be Doing
Creating a smooth, professional experience from the first phone call to check-out
Managing a busy phone line and scheduling appointments efficiently
Reviewing treatment plans and helping patients understand insurance and costs
Collecting copays and payments with confidence and professionalism
Keeping patient information accurate across multiple systems
Working closely with clinical and leadership teams to keep the day running smoothly
Who This Role Is Great For
Strong communicators who are comfortable on the phone and in person
People who enjoy computer-based, detail-oriented work
Problem-solvers who take ownership and think ahead
Professionals who aren't intimidated by numbers, insurance, or money conversations
Candidates looking for a long-term, growth-focused role
Why People Stay in This Role
Structured training and clear expectations
Modern systems and organized workflows
A team environment that values accountability and professionalism
Opportunity to grow within a multi-location healthcare organization
Benefits Include (waiting period applies)
Paid Time Off + Paid Holidays
Health Insurance
401(k) with Employer Match
Employee Discounts on Dental Services
Bonus Opportunities
Supportive team environment and clear path for growth
If you're confident, organized, and ready for a role that blends people skills with real responsibility, we'd love to meet you.
$29k-39k yearly est. 1d ago
Customer Service Representative
Patient's Choice Medical
Patient access representative job in Rolling Meadows, IL
Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package.
We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service.
Responsibilities
Full-time Position - comes with full Benefits Package + Incentives
Aptitude to multi task and have a highly self-disciplined work ethic
Must be highly organized, focused, and motivated to work in our "Rolling Meadows " office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs.
Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant.
Require individual to be an excellent communicator.
Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow.
Work in a collaborative environment where we learn and apply as a team.
Qualifications and Compensation
EXPERIENCE & EDUCATION
Some College Preferred or Experience with Administrative Tasks
COMPENSATION
Salary is commensurate with experience
Medical and Dental - (Full Time)
401K - Company Matching (Full Time)
FSA - Flexible Spending Account (Full Time)
Vacation and Holidays (Full Time)
PC Gains - Profit Sharing
We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position.
Best regards,
Patient's Choice Management
$29k-38k yearly est. 3d ago
Customer Service Representative - State Farm Agent Team Member
Alejandro Pizarro-State Farm Agent
Patient access representative job in Gurnee, IL
Benefits:
Competitive salary
Opportunity for advancement
Training & development
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Requirements
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Self-motivated
Bilingual - Spanish required
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
$29k-38k yearly est. 1d ago
Patient Service Representative
Connect Search, LLC 4.1
Patient access representative job in Warrenville, IL
Job Title: Patient Service Representative
Type: Full-Time Contract to Hire
Schedule: Monday - Friday and Rotating weekends
Pay Range: $19-20/hr
Benefits: For eligible employees, we offer Health, Dental and Vision insurances, in addition to a 401(k).
Connect Search LLC has partnered with a major health system in the Chicagoland area and is seeking dedicated Patient Service Representatives. These roles are vital to ensuring a seamless patient registration process and delivering top-notch customer service.
Job Responsibilities
Greet and check in patients upon arrival.
Schedule, reschedule, and confirm patient appointments.
Verify patient insurance coverage and process billing information.
Collect copays, outstanding balances, and process payments.
Maintain and update patient records in the electronic health system (EPIC).
Answer phone calls, respond to inquiries, and provide general assistance.
Coordinate referrals and pre-authorizations with insurance providers.
Assist with patient registration, consent forms, and documentation.
Communicate with healthcare providers to facilitate patient care.
Ensure HIPAA compliance and maintain patient confidentiality.
Required Skills & Qualifications
Strong customer service and communication skills.
Experience with medical office procedures and insurance verification.
Proficiency in using scheduling and electronic medical records (EPIC) software.
Ability to multitask and work in a fast-paced environment.
Knowledge of HIPAA regulations and medical terminology.
High school diploma or equivalent; some roles may require healthcare-related certification.
$19-20 hourly 5d ago
Trading Application Support Front Office
Quanteam-North America (Rainbow Partners Group
Patient access representative job in Chicago, IL
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore.
Context :
Our client, a leading player in Global Markets based in Chicago, is seeking a Front Office IT Business Analyst to join its Business Support & Monitoring IT team. The role focuses on providing Level 1 functional support and business analysis across critical trading, booking, pricing, and risk management applications for Equity Derivatives, Equity Finance/Delta One, Securities Lending, Global Macro, and Credit.
Your Role :
Act as the main point of contact for traders, building trusted relationships with Front Office desks.
Handle Level 1 functional support: user requests, incident management, escalation, and follow-up.
Gather and document business requirements, conduct functional testing, and support production releases.
Collaborate with IT development teams (local and global) to deliver system enhancements.
Provide training, user documentation, and guidance on applications (Fidessa, Dash, Sophis, Loanet, etc.).
Monitor trading workflows, identify improvement opportunities, and ensure smooth business operations.
What We're Looking For :
Bachelor's degree in Computer Science, Finance, or related field.
Solid experience as an IT Business Analyst or IT Support Analyst within Front Office - Equity Derivatives.
Strong knowledge of Equity Derivatives products, trading workflows, pricing, and risk management.
Confortable working on Unix/Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc.).
Familiarity with trading platforms (Fidessa, Dash, EMSX) and systems such as Sophis or Loanet.
Experience working with relational and no-relational databases (good SQL skills).
Knowledge of FIX and other order/rfq/trading protocols.
Excellent communication and stakeholder management skills, customer-focused mindset.
Ability to multi-task, prioritize, and thrive in a fast-paced trading environment.
Knowledge of Agile methodologies is a plus.
This role offers the chance to work closely with trading teams and cutting-edge systems in a dynamic, multicultural environment.
$29k-37k yearly est. 1d ago
Patient Access Representative II
Endeavor Health 3.9
Patient access representative job in Evanston, IL
Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
PatientAccessRepresentative II
PatientAccessRepresentative II
Location: Evanston, IL
Full-time
Hours: Monday ? Friday, 12:30pm - 9pm
Rotating Holidays
Required Travel: N/A
Job Summary:
The PatientAccessRepresentative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.
What you will do:
? Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies
? Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling
? Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations
What you will need:
? Education: Education: High school diploma or equivalent required; college degree preferred
? Certification: N/A
? Experience: Experience: One-year customer service experience in a healthcare or health insurance related field required
? Unique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferred
Benefits (For full time or part time positions):
Premium pay for eligible employees
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit ***********************
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (*********************** to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
$19.9-28.8 hourly 1d ago
Patient Service Representative Level 1, Main Hospital, Full Time
Ann & Robert H. Lurie Children's Hospital of Chicago 4.3
Patient access representative job in Chicago, IL
Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Day (United States of America)
Location
Ann & Robert H. Lurie Children's Hospital of Chicago
Job Description
Spanish speaking preferred
M-F 9am-5:30pm ; alternating Saturdays 7:00am-3:30pm (minimum one Saturday in a six week schedule)
Previous Epic experience preferred.
K.S.A.'s:
High school diploma required. Some college preferred.
Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
Some knowledge of electronic medical record.
Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.
Problem solving skills and ability to handle multiple priorities in fast paced environment.
Ability to manage stressful situations appropriately.
Job Duties:
Completes pre-registration as well as full registration as needed for families.
Ensures eligibility information accurate.
Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic.
Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.
Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
Makes copies of insurance cards as appropriate.
Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.
Provides ID Band to patients as appropriate.
Informs patient/families of any wait times or delays in service.
Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
May be required to enter patient information in additional electronic systems.
Adheres to organizational Power all principles.
Maintains confidentiality and HIPPA rules.
Completes check-out procedures; prepares required forms for distribution.
Communicates with other Patient Service Representative staff and department team members to coordinate activities.
Other job functions as assigned.
Specific to Area Job Functions:
Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
Outpatient Lab:
Requirement to enter and or release lab orders
Follow Epicare link process for orders
Ensures all paper orders are appropriate/ acceptable
Enter orders via written orders mode when presented with paper order
Maintain all written orders as per process for scanning
Contacts referring provider when appropriate
Enter notes in Epic regarding # of test and specific instructions
Follow process for Research, Drop off, Miscellaneous Orders
Medical Imaging:
Follow process for checking in patient
Follow the Epice Care Link process
Create and/or collect patient payment estimates
If paper order follow Written Order process
Schedule appointment from the order
Contact referring physician when appropriate
Outpatient Surgery:
Follow process for patient admission via Optime workflow
Collect co-payments or deductibles for outpatient surgeries
LCPC-TCP:
Answers backline and patient phone lines (department specific), handles according to needs of caller
Creates Recalls and Waitlist notifications when appropriate
Completes daily No Show documentation and communicates with family to reschedule
Documents and sends patient messages to providers via Epic in-basket
Other job functions as assigned
Education
High School Diploma/GED (Required)
Pay Range
$19.00-$28.50 Hourly
At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits:
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children's facilities
Discount purchasing program
There's a Place for You with Us
At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints - recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.
Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
Support email: ***********************************
$19-28.5 hourly 1d ago
Customer Equipment Services Representative
Ardagh Group S.A
Patient access representative job in Chicago, IL
Provide Ardaghs customers with an expert, professional resource for resolution of mechanical problems related to can double seam equipment - Ensure customers, as a double seam authority, run Ardaghs products within established guidelines for optima Equipment, Representative, Customer, Mechanical, Metal, Packaging, Manufacturing, Retail
$29k-38k yearly est. 1d ago
Patient Access Rep - Days
Endeavor Health 3.9
Patient access representative job in Addison, IL
Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
PatientAccessRepresentative
Location: Addison
Part Time
Hours: Week 1 M, W, F 7-1:00p, Saturday 6:30-3:30 Week 2 Sunday 8-4, T, TH 7-1P
What you will need:
Education:
High School diploma or GED
Associate degree in business or healthcare (Preferred)
License:
A valid driver?s license is required if the incumbent is selected to perform related duties at an off site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
Experience & Skills (Preferred):
Manual dexterity to operate various office machines
Minimum one to two years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting
Knowledge of health insurances, medical terminology and anatomy
Strong data entry and keyboarding skills
Knowledge of Microsoft Office Suite
Bilingual skills
What you will do:
Under general supervision and according to established policies and procedures, responsible for providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems. Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured. Interacts in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options.
Benefits (full-time or part-time positions):
Premium pay for eligible employees
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, and Vision options
Tuition Reimbursement
Free Parking at designated locations
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit ***********************
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (*********************** to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
$19.9-28.8 hourly 1d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Oak Park, IL?
The average patient access representative in Oak Park, IL earns between $28,000 and $43,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Oak Park, IL
$35,000
What are the biggest employers of Patient Access Representatives in Oak Park, IL?
The biggest employers of Patient Access Representatives in Oak Park, IL are: