Healthcare Bilingual Care Coordinator
Patient access representative job in East Troy, WI
💼 Now Hiring: Bilingual Care Coordinator - Children's Long-Term Support (CLTS) Program
📍
Waukesha County, WI
🕒
Full-Time | M-F, First Shift | Remote Flexibility
💰
$24.70/hour for Spanish Bilingual + 💵 $2,000 Sign-On Bonus!
Lutheran Social Services of Wisconsin & Upper Michigan is seeking a compassionate and organized Bilingual Care Coordinator (English/Spanish) to join our CLTS Waiver Program team in Waukesha County!
The Children's Long-Term Support (CLTS) Waiver Program is a federally funded Medicaid initiative that helps children with developmental, physical, or severe emotional disabilities receive services that allow them to thrive in home and community settings. As a Care Coordinator, you'll be the primary point of contact for families, helping them access and navigate essential services. 🌟
🧠 What You'll Do
🧒 Assess children's functional abilities using approved tools
📝 Develop and implement individualized service plans with families and providers
🤝 Facilitate team meetings and coordinate services based on family-centered goals
📋 Maintain accurate documentation and meet all regulatory timelines
🧭 Collaborate with internal teams and external agencies to support families
🧑 ⚖️ Testify in legal proceedings when required
💬 Communicate clearly with families, providers, and team members
🧑 🎓 Participate in staff development, training, and supervision
🎁 Perks & Benefits
🏥 Medical, Dental & Vision Insurance
💳 Flex Spending (Health & Dependent Care)
🚙 Mileage Reimbursement
🏖️ Paid Time Off + 10 Paid Holidays
💰 403B Retirement Contribution
🧑 ⚕️ Employee Assistance Program
🏅 Service Awards & Recognition
🏡 Remote Work Perks
1 remote day/week at 6 months
2 remote days/week at 9 months
3 remote days/week at 12 months
📚 Qualifications
🎓 Bachelor's degree in a human services field (e.g., Social Work, Psychology, Special Education, Counseling, etc.)
🧒 Minimum 1 year of experience working with children with disabilities
💬 Fluency in Spanish required
💻 Proficient in computer systems and electronic health records
🤝 Strong interpersonal and organizational skills
🚗 Valid driver's license and reliable transportation (MVR check required)
🌍 Work Environment
Community-based with daily travel required
Moderate noise level; occasional exposure to outdoor conditions
Flexibility to meet family needs, including crisis response
✨ Ready to make a difference in the lives of children and families? Apply today and help empower families through compassionate care coordination in the CLTS Program!
LSS is an Equal Opportunity Employer (EOE).
Scheduling Specialist Float
Patient access representative job in Milwaukee, WI
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Float Scheduling Specialist to join our team. As a Float Scheduling Specialist, you are responsible for providing services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. This is a full-time position Monday-Friday working all shifts between the hours of 6:30am-10:30pm and traveling to seven centers in our Milwaukee market. Includes 3-4 weekend shifts per year Saturday and/or Sunday from 7:30am - 4:00pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned
Clerk II-R Patient Access Center
Patient access representative job in Waukegan, IL
The Call Center Clerk is a valuable member of our Patient Access Center who assists patients with scheduling appointments for healthcare services in the FQHCs. The Clerk answers incoming telephone calls and makes outreach calls to defined patients. Work is performed in accordance with prescribed policies and procedures. Responsibilities are performed at a proficient level thus lending support to the care teams.
Scheduled Hours: 37.5 hours per week•Answers a high volume of incoming phone calls.
* Provides patient services to include registration and insurance verification, scheduling/canceling appointments, and facilitates communication between the patient and FQHC provider team/clinic.
* Uses reference documents and online tools to become familiar with Lake County Health Department (LCHD) services and acts as a subject matter expert for patients.
* Identifies urgent patient needs and routes/escalates appropriately
* Navigates electronic health record and updates patient information as needed
* Adheres to strict HIPAA guidelines.
* Provides language translation services, verbal or written, as needed.
* Promotes and actively participates in key initiatives for Patient Access Center and LCHD, including patient outreach for follow-up care.
* Supports departmental changes, demonstrates flexibility and a positive attitude in a fast paced, changing environment.
* Requires High School Diploma or GED.
* Minimum of one-year office experience preferred.
* Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail and analytical and problem solving abilities to meet and exceed the needs of our patients.
* Excellent phone etiquette skills.
* Must have excellent customer service skills, attention to detail and be able to navigate computer systems to make appointments accurately and efficiently. In addition, must have excellent listening and decision-making skills to be able to route the caller to the appropriate individual for assistance. Also possess the ability to work with diverse populations with various health care needs.
As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.
Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at**********************************************************
At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary gradesat************************************************ For unionized positions, a list of our collective bargaining agreements can be found here: *******************************************************************
Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.
Patient Service Representative I
Patient access representative job in Northbrook, IL
Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Location
Outpatient Center in Northbrook
Job Description
Shift: Rotating shifts within the hours of Monday/Tuesday/Thursday/Friday 6a-6p, Wednesday 6a-8p. Rotating Saturdays 7a-4p.
K.S.A.'s:
High school diploma required. Some college preferred.
Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
Some knowledge of electronic medical record.
Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.
Problem solving skills and ability to handle multiple priorities in fast paced environment.
Ability to manage stressful situations appropriately.
Job Duties:
Completes pre-registration as well as full registration as needed for families.
Ensures eligibility information accurate.
Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic.
Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.
Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
Makes copies of insurance cards as appropriate.
Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.
Provides ID Band to patients as appropriate.
Informs patient/families of any wait times or delays in service.
Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
May be required to enter patient information in additional electronic systems.
Adheres to organizational Power all principles.
Maintains confidentiality and HIPPA rules.
Completes check-out procedures; prepares required forms for distribution.
Communicates with other Patient Service Representative staff and department team members to coordinate activities.
Other job functions as assigned.
Specific to Area Job Functions:
Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
Outpatient Lab:
Requirement to enter and or release lab orders
Follow Epicare link process for orders
Ensures all paper orders are appropriate/ acceptable
Enter orders via written orders mode when presented with paper order
Maintain all written orders as per process for scanning
Contacts referring provider when appropriate
Enter notes in Epic regarding # of test and specific instructions
Follow process for Research, Drop off, Miscellaneous Orders
Medical Imaging:
Follow process for checking in patient
Follow the Epice Care Link process
Create and/or collect patient payment estimates
If paper order follow Written Order process
Schedule appointment from the order
Contact referring physician when appropriate
Outpatient Surgery:
Follow process for patient admission via Optime workflow
Collect co-payments or deductibles for outpatient surgeries
LCPC-TCP:
Answers backline and patient phone lines (department specific), handles according to needs of caller
Creates Recalls and Waitlist notifications when appropriate
Completes daily No Show documentation and communicates with family to reschedule
Documents and sends patient messages to providers via Epic in-basket
Other job functions as assigned
Education
High School Diploma/GED (Required)
Pay Range
$19.00-$28.50 Hourly
At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits:
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children's facilities
Discount purchasing program
There's a Place for You with Us
At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints - recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.
Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
Support email: ***********************************
Auto-ApplyPatient Access Representative-FT-Call Center
Patient access representative job in Milwaukee, WI
Patient Access Representative- Call Center The Orthopedic Institute of WI | 3077 North Mayfair Road, Wauwatosa, WI 53226 As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Patient Access Rep to join the team at our Wauwatosa location.
The Patient Access Rep answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team.
Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.
Why join OIW?
* Competitive pay
* Generous PTO program
* Clinic schedule - no work on evenings/weekends
* Medical, Dental, Vision, and Life Insurance
* 401(k) with company match
* Employee Assistance Program (EAP)
* Employee discount program
Responsibilities:
* Answer the call-center phone with professional and kind demeanor
* Complete pre-registration and insurance verification and communicate financial responsibility during patient calls
* Obtain complete and accurately clinical, demographic, and financial information during the scheduling process
* Record and verify all forms and insurance information into the EMR
* Maintain patient confidentiality according to HIPAA guidelines
* Other duties as assigned
Requirements:
* GED or equivalent
* 2 years of experience working with insurance
* 2 years of medical office experience
* Exemplary work ethic and attendance
* High compassion and kindness needed for working with patients
* Strong attention to detail and problem-solving skills
* Ability to remain professional in high-volume, fast-paced environment
* Excellent verbal and written communication skills
* Demonstrate proficiency of Microsoft software products and computer skills
* Aprima or other EMR software experience is preferred
* Bilingual, Spanish/English is a plus!
The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion.
Job Type: Full-time
Pay: Starts at $18/HR and varies based on experience and education
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: In person
Patient Access Representative I
Patient access representative job in Skokie, IL
Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Sign on bonus: N/A
Patient Access Representative I
Location: Skokie, IL
Full Time/Part Time: Full Time
Hours: Monday-Friday: 9:00 am-5:45 pm
Required Travel: No
A Brief Overview:
The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.
What you will do:
Greet and assist patients in a courteous and professional manner during the registration process.
Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
Verify patient contact information and confirm appointment details.
Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
Collaborate with insurance providers and billing teams to address insurance-related issues.
Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
Ensure clear and effective communication with patients to address their questions and concerns.
Review and verify patient registration data and insurance information to ensure accuracy.
Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
Help patients feel comfortable and informed during the registration and scheduling process.
What you will need:
Associates Degree Health Administration Required
Previous experience in patient access, healthcare administration, or a related field is preferred. And
Experience using patient registration and scheduling systems.
Benefits:
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, and Vision options
Tuition Reimbursement
Free Parking at designated locations
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off
Community Involvement Opportunities
Auto-ApplyCall Center & Patient Access Representative
Patient access representative job in Arlington Heights, IL
Join a growing healthcare team dedicated to improving patient access and care coordination. The Call Center & Patient Access Representative plays a vital role as the first point of contact for patients-managing scheduling, registration, insurance verification, and delivering exceptional customer service in every interaction.
Key Responsibilities
Serve as a patient -experience advocate by providing compassionate, accurate, and timely support.
Answer a high volume of incoming calls on a multi -line system, scheduling and confirming patient appointments.
Perform patient registration, check -in, and check -out when covering the front desk.
Verify and update demographic and insurance information at each visit.
Navigate insurance portals to confirm eligibility, co -pays, and coverage details.
Collect payments for co -pays and outstanding balances; complete daily reconciliation reports.
Educate patients/guardians on required visit documentation and obtain all necessary signatures.
Coordinate closely with clinical teams to ensure seamless patient flow and care delivery.
Respond to messages, faxes, and team chats promptly and professionally.
Maintain HIPAA compliance and uphold confidentiality in all patient communications.
Required Qualifications
High School Diploma or equivalent required (college coursework in healthcare or administration preferred).
MediClear or equivalent HIPAA Privacy & Security Certification required.
1-2 years of experience in a healthcare or medical office environment preferred.
Strong customer -service and communication skills-both phone and in -person.
Comfortable handling multiple tasks in a fast -paced environment.
Compensation & Benefits
Competitive salary: $45,000 - $60,000 annually (commensurate with experience)
Medical, Dental, and Vision insurance
401(k) with employer match
Flexible Spending Account (FSA)
Paid vacation, holidays, and sick leave
Ongoing professional training and growth opportunities
Why Join Our Team
We believe patient access is where quality care begins. Our staff are empowered to make every interaction meaningful-helping patients understand their coverage, access care efficiently, and feel supported throughout their healthcare journey.
If you're passionate about service, detail -oriented, and committed to maintaining the highest standards of confidentiality, we invite you to apply today.
Patient Access Representative I - Emergency Department (Casual)
Patient access representative job in Milwaukee, WI
At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin:
***********************************
At Children's Wisconsin, we're dedicated to providing exceptional care and support to children and families. From the moment they arrive, we strive to create a positive, welcoming, and seamless experience. Our Patient Access Representatives are the first Emergency Departmentouchpoint in that journey, playing a vital role in shaping a stress-free and compassionate environment.
This role will welcome and initiate contact with patient families to obtain necessary registration and insurance information. They register patients by following established department guidelines. Ensuring that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.
This position requires:
High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
Requires 1 year of experience in customer service.
Exhibits guiding behaviors that reflect Children's values and support our mission and vision.
Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team.
Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times.
Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues.
Proficient data entry skills with accuracy and speed Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
Auto-ApplyPatient Access Specialist (FT DAYS)
Patient access representative job in Milwaukee, WI
About Us
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Essential Job Functions
Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
Provide and obtain signatures on required forms and consents
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
Obtain insurance authorizations as required by individual insurance plans where applicable
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
Scan all registration and clinical documentation into the system and maintain all medical records
Assist with coordinating the transfer of patients to other hospitals when necessary
Respond to medical record requests from patients, physicians and hospitals
Maintain cash drawer according to policies
Maintain log of all patients, payments received, transfers and hospital admissions
Maintain visitor/vendor log
Other Job Functions
Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
Receive deliveries including mail from various carriers and forward to appropriate departments as needed
Notify appropriate contact of any malfunctioning equipment or maintenance needs
Attend staff meetings or other company sponsored or mandated meetings as required
Assist medical staff as needed
Perform additional duties as assigned
Basic Qualifications
High School Diploma or GED, required
2 years of patient registration and insurance verification experience in a health care setting, preferred
Emergency Department registration experience, strongly preferred
Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
Basic understanding of medical terminology
Excellent customer service
Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
Position requires fluency in English; written and oral communication
Fluency in both English & Spanish is a requirement in the El Paso Market
Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.
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Auto-ApplyPatient Access Coordinator
Patient access representative job in Park Ridge, IL
Job Description
Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility's diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit ***************
Location Address: Naperville or Park Ridge IL
Department: Front Desk
Work Schedule: Monday through Friday, rotating Saturdays (Saturdays in Naperville only)
What We Offer Our Team Members:
Generous Paid time-off (PTO) and paid holidays
Medical, Dental, and Vision Insurance
Health benefits eligible the first day of the month following your start date.
401(k) Plan with Company Match (first of the month following 2 months of service)
Basic & Supplement Life Insurance
Employee Assistance Program (EAP)
Short-Term Disability
Flexible spending including Dependent Care and Commuter benefits.
Health Savings Account
CCRM Paid Family Medical Leave (eligible after 1 year)
Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
Professional Development, Job Training, and Cross Training Opportunities
Bonus Potential
Potential for Over-time Pay (Time and a half)
Holiday Differential Pay (Time and a half)
Weekend Shift Differential Pay ($4.00 per hour)
How You Will Make an Impact: The Patient Access Coordinator serves as a critical link between patients and the Care Center, making a significant impact on patient experience. This vital role ensures that patients have a positive, organized, and efficient entry into CCRM Fertility, contributing to a positive patient experience and operational efficiency.
What You Will Do: The Patient Access Coordinator is responsible for greeting and registering patients, answering phones, collecting patient information, insurance details, completing medical record requests, and provides front office administrative support for the office. The Patient Access Representative is the first person to greet patients and will answer questions or provide general information. This position reports to the Practice Administrator.
Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere.
Scan insurance cards, picture identification, and prior medical records.
Process co-pays, procedure pre-payments, and past due balances prior the scheduled service being rendered.
Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes.
Monitor the correspondence dashboard in Athena (Return mail).
Complete eligibility work queues; identify incorrect insurance on file or clearing progyny inaccurate eligibility status.
Protect confidential information and patient medical records.
Answer phone calls, take messages, and forward based on urgency.
Contact patients missing “New Patient” paperwork, two days prior to their appointment.
Mail patient information and education materials.
Monitor faxes and distribute to appropriate staff/departments.
Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
Ensure the building is locked and secured at close of business.
Other duties as assigned.
What You Bring:
High School Diploma or GED required.
1+ year administrative experience required.
Previous experience in reproductive medicine or Women's health is preferred.
Prior experience with Athena preferred.
Ability to work weekends, evenings, and holidays, on a rotating basis.
Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).
CCRM's Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.
Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility's onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.
Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Title & Registration Specialist
Patient access representative job in Elkhorn, WI
Job Description
???? Now Hiring: Title & Registration Specialist????
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Are you detail-oriented, organized, and passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where a positive attitude, teamwork, and professionalism truly matter? If so, we want you on our team!
We are seeking a Title & Registration Specialist to support our administrative and accounting operations by ensuring accurate, timely processing of sales documentation, title work, and registration filings. This role is essential to creating a smooth, professional experience for our customers and supporting successful collaboration across Sales, Finance, and internal teams.
✨ What You'll Do
Process title and registration paperwork accurately and efficiently.
Provide exceptional customer service by responding promptly, courteously, and helpfully to customer questions.
Maintain organized, secure electronic and physical filing systems for registration documents and trade titles.
Work closely with Sales, Finance, and Registration teams to ensure smooth, timely workflow and communication.
Bring positive energy and a solutions-oriented mindset to daily tasks and team interactions.
???? What Makes You a Great Fit
You are friendly, customer-focused, and enjoy helping others.
You stay calm and professional under pressure.
You have strong attention to detail and love keeping things organized.
You communicate clearly-both in writing and verbally.
You bring a positive attitude, act with integrity, and work well as part of a team.
Experience with title processing is a plus, but we're willing to train the right positive, motivated candidate.
???? Core Values You'll Embrace
Do the Right Thing
Respect
Customer Focus
Positive Energy
Team Player
Why You'll Love Working Here
Supportive, team-oriented environment
Consistent weekday schedule
Opportunity to make a meaningful impact on the customer experience
A workplace that values positivity, professionalism, and growth
If you're ready to bring your customer-first mindset, strong work ethic, and upbeat energy to a great team, we'd love to hear from you!
Apply today and help us deliver an exceptional experience to our customers every step of the way.
The Boat House is an EOE and participates in the federal E-Verify Program.
The Boat House is a drug-free workplace. This offer is contingent upon your willingness to adhere to a safe and drug-free workplace.
Patient Services Coordinator Home Health Per Diem
Patient access representative job in Buffalo Grove, IL
Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.
* Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
* Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
* Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
* Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
* Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
* Completes requested schedules for all add-ons and applicable orders:
* Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
* Schedules TIF OASIS collection visits and deletes remaining schedule.
* Reschedules declined or missed (if appropriate) visits.
* Processes reassigned and rescheduled visits.
* Ensures supervisory visits are scheduled.
* Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
* Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
* Verifies visit paper notes in scheduling console as needed.
* Assists with internal transfer of patients between branch offices.
* If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
* If clinical, may be required to perform patient visits and / or participate in on-call rotation.
Use your skills to make an impact
Required Experience/Skills:
* Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
* Must have at least 1 year of home health experience.
* Prior packet review / QI experience preferred.
* Coding certification is preferred.
* Must possess a valid state driver's license and automobile liability insurance.
* Must be currently licensed in the State of employment, if applicable.
Scheduled Weekly Hours
1
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,900 - $56,200 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Registration Clerk PT
Patient access representative job in Park City, IL
Status of Employment: Part-Time, Non-Exempt Compensation & Benefits: Expected hiring range $15.00 to $15.50 based on education, experience, and skills. Click here for a quick look at benefits! The purpose of the Registration Clerk is to be responsible for the operations of the front desk which requires significant public contact at the assigned facility. This position is required to adhere to all Waukegan Park District (District) policies and procedures.
Essential functions
* Receives incoming communications through District communication systems including, but not limited to phone, email, instant messaging, and routes as appropriate.
* Answers customer inquiries or directs to appropriate staff as necessary.
* Responds to the public and District staff inquiries and needs with promptness and professionalism.
* Registers the public in District programs and explains program details.
* Works evenings, weekends, and holidays as assigned.
* Trains and shares safety and other work-related practices with District employees.
* Receives payments for programs and services.
* Oversees cash drawer and balance receipts, securing monies and receipts.
* Opens and prepares the facility for daily operation in accordance with the facility's checklist.
* Secures and closes the facility in accordance with the facility's checklist.
* Maintains records and files relating to program registration and other department functions.
* Maintains reception, front desk, and lobby areas in a neat and organized manner.
* Operates various office equipment including, but not limited to, computers, copy machines, and fax machines.
* Assists with program details including, but not limited to, typing, public contact, obtaining computer data, updating bulletin boards, and distribution of promotional material.
* Assists Department Support Aide with tasks including, but not limited to, administrative and clerical responsibilities.
* Reviews daily facility schedule and assists with room setup and take down as needed.
* Conducts duties in adherence to all safety requirements.
* Assists with recreation programs and special events as required.
* Assists staff in the performance of their duties.
* Performs other duties and responsibilities assigned by the supervisor to support the department or the District.
Patient Advocate - Milwaukee, WI
Patient access representative job in Milwaukee, WI
Job Description
Patient Advocate Specialist
Milwaukee, WI
ChasmTeam is partnering with a growing national company to build a team that provides real benefits to patients! We are seeking hard-working, self-starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.
This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience-all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.
We're looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.
Key Responsibilities
Patient Engagement & Advocacy
Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.
Assess family dynamics and adapt communication style to effectively meet their needs.
Obtain necessary authorizations and documentation from patients/families.
Foster trust with patients while maintaining appropriate professional boundaries.
Demonstrate cultural competence and empathy when engaging with vulnerable populations.
HIPP Enrollment & Case Management
Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).
Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.
Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.
Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.
Program Maintenance & Benefit Coordination
Clarify how employer-provided health insurance works in coordination with Medicaid.
Verify and update ongoing patient eligibility for HIPP to maintain continuity.
Assist with resolving insurance-related issues upon request from patients or clients.
Technology & Documentation
Utilize CRM/case management system to manage referrals and patient records.
Upload, scan, and securely transmit required documentation.
Record patient interactions meticulously in compliance with privacy and legal standards.
Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.
Client & Hospital Relationship Management
Represent the organization as the on-site contact at the hospital.
Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.
Always uphold the organization's values with ethical integrity and professionalism.
Required Qualifications
High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.
Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.
Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.
Preferred Qualifications
Associate's or Bachelor's degree in Social Work, Healthcare Administration, Public Health, or related field.
Training in motivational interviewing, trauma-informed care, or medical billing/coding.
Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.
Three to five years' experience in patient-facing roles within a healthcare setting.
Full Bilingual proficiency in Spanish is strongly preferred.
Core Skills & Competencies
Technical Skills-Preferred
Proficiency with CRM or case management systems.
Knowledge of Medicaid/Medicare eligibility and benefits coordination.
Ability to interpret medical billing and insurance documents.
Strong compliance-based documentation practices.
Interpersonal Skills
Active listening and empathetic communication.
De-escalation tactics for emotionally distressed patients.
Cultural awareness and sensitivity in communication.
Collaboration with cross-functional teams, including hospital and internal staff.
Key Traits for Success
Mission-Driven Advocacy - Consistently puts patient needs first.
Ego Resilience - Thrives amid adversity and changing demands.
Empathy - Provides compassionate support while ensuring professionalism.
Urgency - Balances speed and sensitivity in patient interactions.
Detail Orientation - Ensures accuracy and completeness in documentation.
Cultural Competence - Demonstrates respect and understanding of diverse experiences.
Adaptability - Successfully operates in evolving policy and procedural environments.
Why Join Us?
As a Patient Advocate, you'll make a real difference-helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered, including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance, and more.
Patient Care Coordinator/ Engager
Patient access representative job in Evanston, IL
Our Mission: "Helping People Hear Better"
Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization.
Club: Sam's Club in Evanston, IL
Hours: Full time/ Tuesday-Saturday 9am-6pm
Pay: $18+/hr
What you will be doing:
• Share our passion of giving the gift of hearing by locating people who need hearing help
• Directing members to our hearing aid center inside the store
• Interacting with Patients to set them up for hearing tests and hearing aid purchases
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• 30-50 outbound calls daily.
• Promote all Lucid Hearing products to members with whom they engage.
• Educate members on all of products (non hearing aid and hearing aid) when interacting with them
• Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc.
What are the perks and benefits of working with Lucid Hearing:
Medical, Dental, Vision, & Supplemental Insurance Benefits
Company Paid Life Insurance
Paid Time Off and Company Paid Holidays
401(k) Plan and Employer Matching
Continual Professional Development
Career Growth Opportunities to Become a LEADER
Associate Product Discounts
Qualifications
Who you are:
Willingness to learn and grow within our organization
Sales experience preferred
Stellar Communication skills
Business Development savvy
Appointment scheduling experience preferred
A passion for educating patients with hearing loss
Must be highly energetic and outgoing (a real people person)
Be comfortable standing multiple hours
Additional Information
We are an Equal Employment Opportunity Employer.
Front Desk Coordinator (Part-Time)
Patient access representative job in Arlington Heights, IL
Job Description
Front Desk Coordinator (Part-Time)
The primary purpose of the Front Desk Coordinator is to be responsible for scheduling and checking patients in and out for their appointments. This role will report to the Practice Administrator. The role is part-time, working Tuesdays and Thursdays with opportunity for more days as needed. This position is primarily located in Arlington Heights, with travel to our Barrington, Hoffman Estates, and Elgin as needed. The salary is $18.00 - $20.00 per hour + Travel Reimbursement
PRIMARY RESPONSIBILITIES of the Part-Time Front Desk Coordinator:
Respond to telephone inquiries within the set departmental staffing and time parameters
Register and schedule patients for primary care appointments
Provide knowledgeable and excellent responses to patients in a courteous and professional manner
Verification of insurance as part of the registration and scheduling processes
Ensure accuracy in data entry through a multitude of systems
Update patient demographic and insurance information as required
REQUIRED QUALIFICATIONS of the Part-Time Front Desk Coordinator:
High school diploma or equivalent required
Ability to work within a database and navigate through a Windows environment required
Bilingual in English and Spanish preferred (speaking, writing, and comprehension)
1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist preferred but not required
Must be able to type a minimum of 30 words per minute with 90% or greater day-to-day
Commitment to company mission statement is required for day-to-day interactions with teammates and patients
SUPERVISORY RESPONSIBILITY of the Part-Time Front Desk Coordinator:
This position has no supervisory responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS of the Part-Time Front Desk Coordinator:
All employees are required to provide proof of vaccination or exemption.
WAGE of the Part-Time Front Desk Coordinator:
$18.00 - $20.00 per hour + Travel Reimbursement
ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.
Scheduling Specialist
Patient access representative job in Milwaukee, WI
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a part-time position working every other weekend, Saturday and Sunday from 9:00am-5:30pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
Patient Service Representative I
Patient access representative job in Skokie, IL
Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Location
Lurie Children's Primary Care - Town & Country Pediatrics (Skokie)
Job Description
K.S.A.'s:
* High school diploma required. Some college preferred.
* Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
* Some knowledge of electronic medical record.
* Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
* Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.
* Problem solving skills and ability to handle multiple priorities in fast paced environment.
* Ability to manage stressful situations appropriately.
Job Duties:
* Completes pre-registration as well as full registration as needed for families.
* Ensures eligibility information accurate.
* Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic.
* Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
* Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.
* Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
* Makes copies of insurance cards as appropriate.
* Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.
* Provides ID Band to patients as appropriate.
* Informs patient/families of any wait times or delays in service.
* Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
* May be required to enter patient information in additional electronic systems.
* Adheres to organizational Power all principles.
* Maintains confidentiality and HIPPA rules.
* Completes check-out procedures; prepares required forms for distribution.
* Communicates with other Patient Service Representative staff and department team members to coordinate activities.
* Other job functions as assigned.
* Specific to Area Job Functions:
* Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
* Outpatient Lab:
* Requirement to enter and or release lab orders
* Follow Epicare link process for orders
* Ensures all paper orders are appropriate/ acceptable
* Enter orders via written orders mode when presented with paper order
* Maintain all written orders as per process for scanning
* Contacts referring provider when appropriate
* Enter notes in Epic regarding # of test and specific instructions
* Follow process for Research, Drop off, Miscellaneous Orders
* Medical Imaging:
* Follow process for checking in patient
* Follow the Epice Care Link process
* Create and/or collect patient payment estimates
* If paper order follow Written Order process
* Schedule appointment from the order
* Contact referring physician when appropriate
* Outpatient Surgery:
* Follow process for patient admission via Optime workflow
* Collect co-payments or deductibles for outpatient surgeries
* LCPC-TCP:
* Answers backline and patient phone lines (department specific), handles according to needs of caller
* Creates Recalls and Waitlist notifications when appropriate
* Completes daily No Show documentation and communicates with family to reschedule
* Documents and sends patient messages to providers via Epic in-basket
* Other job functions as assigned
Education
High School Diploma/GED (Required)
Pay Range
$19.00-$28.50 Hourly
At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits:
* Supplemental Life, AD&D and Disability
* Critical Illness, Accident and Hospital Indemnity coverage
* Tuition assistance
* Student loan servicing and support
* Adoption benefits
* Backup Childcare and Eldercare
* Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
* Discount on services at Lurie Children's facilities
* Discount purchasing program
There's a Place for You with Us
At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.
Lurie Children's and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
Support email: ***********************************
Auto-ApplyPatient Access Representative I- Skokie, IL
Patient access representative job in Skokie, IL
Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Inbound Call Center Representative/Patient Access Representative I
Sign on bonus: N/A
Position: Inbound Call Center Representative/Patient Access Representative I
Location: Skokie, IL
Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period
Full Time: Hours: Monday-Friday: Between 7:45 AM- 5:45 PM
Half day Saturday: 9:00-1:15 PM
What you will do:
Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
Schedule appointments, procedures, and events at our NorthShore locations
Register and verify insurance eligibility, informing the patients of their financial responsibility
Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
Adhere to privacy (HIPAA) guidelines when speaking with patients and families
Route calls to correct administrative and clinical departments after assessing patients' needs
Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment
What you will need:
Education:
High School Diploma or equivalent (required)
Associates or Bachelor's Degree (preferred)
Experience:
One year of customer service experience (required)
Inbound call center experience (required)
Healthcare experience (preferred)
Prior scheduling (preferred)
Skills:
Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
Eager to accept educational opportunities as shared through workflow or process changes
Benefits (For full time or part time positions):
Premium pay for eligible employees
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit ***********************
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (*********************** to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
Job Description Name: Patient Access Representative I
NS123
Auto-ApplyPat Access Rep I, .8 FTE
Patient access representative job in Delafield, WI
At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin:
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Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.
Minimum Job Requirements
Education
High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
Experience
Requires 1 year of experience in customer service.
Knowledge / Skills / Abilities
Exhibits guiding behaviors that reflect Children's values and support our mission and vision.
Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team.
Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times.
Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues.
Proficient data entry skills with accuracy and speed
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Schedule
Monday - Thursday 830am - 5pm.
Ability to work Fridays to cover for vacations and sick calls.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
Auto-Apply