Customer Service Representative
Patient access representative job in Lehi, UT
Job Title: Customer Service Representative
Pay Rate: $19.35/hour
Job Type: Part-Time: Contract to Hire
This role includes 1.5 weeks of training to prepare you for success.
You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.
What you'll do:
Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
Support and cultivate office culture that aligns with Client values and incorporates the outstanding aspects of the team
Reporting into a Team Lead, this will be an essential role at Client
Your skills include:
Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
Ability to learn new software programs and adapt quickly to new processes
You are technologically savvy
Maintain composure and compassion when balancing a high volume of tasks
Nice to have:
1+ years of experience in a fast paced work environment
1+ years experience in customer-facing role
Bilingual (English/Spanish) is a plus
Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Customer Service Representative
Patient access representative job in South Jordan, UT
Local candidates only!
MOR2JP00017185
Job Title: Customer Service Agent
Pay Rate: 19.17/hr.
Shift Type: General Day Shift
Duration: 12 months Contract
Qualifications Required:
Excellent customer service/ Call center experience.
High school diploma or GED.
Responsibilities Include:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer for better understanding of the situation
Being empathetic to the customer's situation and focus on first call resolution.
Producing accurate, detailed documentation at the client, problem and incident level Resolving conflict.
Under general oversight, provides after hours and weekend support as needed.
Supports in Online banking and mobile app.
Patient Service Representative - Part Time
Patient access representative job in Sandy, UT
Alta View Surgery Center is looking for a Part-Time Patient Service Representative to join their team! Alta View Surgery Center is a multi-specialty ASC that focuses on ENT, Ophthalmology, and Gastroenterology procedures across their 4 ORs and 4 Procedure Rooms. The center provides great patient care in partnership with local physicians, Intermountain Health, and Surgery Partners. See below for role-specific details and apply today to join a growing team!
JOB TITLE: Patient Service Representative (Part-Time)
GENERAL SUMMARY OF DUTIES:
The Patient Services Representative performs general business office functions that may include some or all of the following:
* Charge capture and over-the-counter payment posting.
* Insurance verification and eligibility.
* Insurance pre-authorization/pre-certifications.
* Counseling patients and families on insurance and payment issues prior to surgery.
* Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system in an accurate and timely manner.
* Registers patients in the system.
* Collects and revises all patient insurance information.
* Collects co-pays, deductibles and other out of pocket amounts at the time of service.
* Posts approved adjustments to patient accounts.
* Balances receipts, reconciles daily work batches and prepares audit trail.
* Other responsibilities as deemed necessary.
REQUIREMENTS:
* High school diploma or GED required.
* College degree a plus.
* Two years minimum front office experience in a medical environment.
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
Patient Access Representative
Patient access representative job in Layton, UT
**Job Summary and Responsibilities** As our Patient Access Representative, you will be the _"champion of first impressions"_ by maximizing your talent for organization, operations, and customer service, with plenty of opportunity to lead and guide change within our dynamic healthcare environment.
Every day, you will cultivate a positive experience for all patients, family members, visitors, and staff by efficiently managing the full scope of the patient intake process. You will verify insurance benefits, clearly communicate financial obligations, and collect patient payments at the point of service. Furthermore, you will contribute to team development by mentoring new associates and assisting with their orientation.
To be successful in this role, you will demonstrate exceptional critical thinking, keen attention to detail, and proven knowledge of insurance, billing, and medical terminology. Your strong customer service skills and patient-first mindset, driven by a profound enthusiasm to help others, will ensure a seamless, high-quality patient intake experience.
**Job Requirements**
**Required**
+ High school diploma
+ Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines
+ Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)
**Preferred**
+ Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills
**Where You'll Work**
Holy Cross Hospital - Davis, founded in 1976, is a 220-bed community leader and healthcare provider of choice for northern Utah. We deliver advanced, patient-centered care, continually expanding our services and technology. Our newest 16,000-square-foot Weber Campus in Roy extends emergency, radiology, mammography, and 24/7 lab services to underserved communities, including Ogden and Roy. Beyond our commitment to health, our location on the Wasatch Front, near Hill Air Force Base, offers exceptional quality of life with quick access to outdoor adventures like hiking and biking, plus the vibrant cities of Ogden and Salt Lake City.
**Pay Range**
$17.00 - $23.31 /hour
We are an equal opportunity employer.
Access Coordinator | Outpatient
Patient access representative job in Salt Lake City, UT
Pay: Range starts at $18.75/hour (pay is calculated based on years of relevant experience)
Schedule: Monday-Friday 8am-5pm
Program: Valley Access
Benefit Highlights
On-Demand Pay allows access to a portion of earned wages before the usual payday.
Time off includes 15 days of annual accrued paid time off, which increases by one day with each year of service, 11 paid holidays, 2 wellness days, and paid parental leave.
Full-time and part-time (30+ hours) team members are eligible for health, dental, vision, life & disability insurance, accident, hospital indemnity, critical illness, financial protection, and pet insurance.
Your out-of-pocket medical costs of up to $2000 for individuals and $4000 for families may qualify for reimbursement through our Garner HRA. In addition, based on the medical plan you choose, you can utilize pre-tax dollars to pay for eligible healthcare costs with an HSA, which includes a company match of up to $900 for individuals and $1800 for a family.
We help our team members with tuition reimbursement, new licensure reimbursement, and career training and development. Valley also participates in Utah and federal student loan forgiveness programs.
Our discounts and perks program provides more than $4500 in savings on everything from pizza to the zoo to movie tickets to oil changes!
401(k) retirement program allows for pre-tax and post-tax contributions and includes a company match up to 6% of your annual salary.
Why Valley?
Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow.
You will belong in a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.
Job Summary and Deliverables
The Access Coordinator receives and coordinates all incoming referrals to Valley and manages eligibility and program screening, scheduling, and intake and registration documentation. As a community and client-facing role, the Access Coordinator ensures a high level of professionalism, coordination, and efficiency.
Manages incoming referrals through telephone calls, emails, and other contact types. Gathers required information from referral sources.
Completes eligibility and program screening with referred clients; schedules intakes and follow-up appointments
Verifies insurance information and discusses funding options with clients
Coordinates with program leadership to ensure client eligibility and appropriate clinical fit
Coordinates with program staff to ensure completion of registration paperwork and any necessary documentation
Tracks program capacity and intake availability; manages program waitlists as appropriate
Requirements
Education
High School Diploma or equivalent
Experience
None-see Preferred Qualifications
Licenses/Certifications
Case Manager certification
CPR certification
Valley de-escalation certification
Preferred Qualifications
Bachelor's degree in social work or behavioral health
Previous social services experience
Salary Description $18.75-$21.66
Bilingual Inbound Patient Advocate (Spanish)
Patient access representative job in Lehi, UT
Who We Are:
Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward-always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
Job Summary:
As an Inbound Patient Access Specialist, you will advocate for patient members by guiding them through the complexities of obtaining medications efficiently and cost-effectively. You will manage inbound communications to ensure members receive timely enrollment in drug savings programs and experience world-class customer service regarding their pharmacy benefits by providing a one-call resolution.
What you will do:
Educate patient members about their pharmacy benefits and help them source medications they need through various programs, providing clear and compassionate explanations in both English and Spanish as needed.
Provide support to/assist members, providers, and pharmacies via inbound phone calls, email, and other appropriate communication channels, ensuring seamless communication for our Spanish-speaking members.
Handle inbound calls pertaining to enrollment in drug savings programs and resolve their inquiries, with a focus on supporting both English and Spanish-speaking callers.
This role's success metrics include providing one-call resolution to members, providers, and pharmacies.
This role will gather any missing necessary information to successfully resolve the case, with emphasis on a one-call resolution approach.
This role requires a good understanding of all Patient Access savings programs to effectively explain them to members in their preferred language.
Coordinate with members, physicians, drug manufacturers, and pharmacies to facilitate enrollment in savings programs, ensuring all parties are effectively communicated with, including those requiring Spanish.
Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our Members.
Provide empathetic support to patients by phone, email, and other channels, with the ability to switch between English and Spanish effortlessly.
Maintain impeccable documentation, responsiveness, and timeliness of response with follow-up of each member call.
Have a patient-centric mindset and a high sense of urgency to solve requests.
Work with sensitive information while upholding PHI and HIPAA standards.
Stay updated on organizational processes and policies to maintain compliance and ensure service quality.
Organize case details per required standards and keep track of multiple tasks to ensure optimal productivity in a fast-paced environment.
Achieve or exceed specific key performance indicators and meet service level expectations to maintain high-quality service standards.
Consistently maintain quality assurance standards and strict adherence to schedule, contributing to the overall efficiency and reliability of support.
Other Duties as assigned.
What You Will Bring To SmithRx:
Candidates must be locally based. Potential to work from home four days per week based on performance, after 60 days of onsite onboarding.
Requires 100% attendance during training period.
High school diploma, GED, or equivalent.
2+ years of experience in healthcare call center environments handling inbound calls is required. Outbound call experience is preferred.
Demonstrated fluency in Spanish (verbal and written) is required.
Proficiency in Windows, MS Office, G-Suite required. Salesforce experience preferred.
Knowledge and understanding of pharmacy benefits manager (PBM) systems and processes is preferred.
Knowledge of health insurance plans and medication reimbursement processes is preferred.
Understanding of drug savings programs and patient assistance programs is preferred.
Exceptional verbal and written communication skills in both English and Spanish.
Demonstrated professionalism, active listening, and empathetic conversational skills, with the ability to build rapport across language barriers.
Ability to multitask, prioritize effectively, and manage time efficiently.
Ability to quickly identify issues, determine the best course of action, and resourcefully find solutions to complex problems.
Ability to learn and adapt to new technologies and processes quickly.
Critical thinking skills with the capability to navigate through ambiguity and adapt to change.
What SmithRx Offers You:
Competitive pay - $23.50 per hour with opportunity for promotion and increased pay within 6+ months
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
3 Weeks Paid Time Off
12 Paid Holidays
Paid Parental Leave Benefits
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Wellness Benefits
Commuter Benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Auto-ApplyPatient Experience Specialist
Patient access representative job in Tooele, UT
Job Description
About Allevio
At Allevio, we're on a mission to empower healthcare practice owners by removing the operational and administrative roadblocks that can get in the way of exceptional patient care. We specialize in streamlining core functions-like billing, compliance, patient management, and talent recruitment so providers can stay focused on what matters most: their patients.
We know running a medical practice comes with unique challenges, and that's why we offer tailored solutions that drive efficiency, support growth, and ensure regulatory compliance. At Allevio, you'll join a team that's passionate about helping clinics thrive-today and for the long haul.
Position Overview
Patient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office, and ensure that the medical environment is welcoming, calm, and quiet for patients and their families. Additionally, patient experience specialists are expected to provide compassionate service to patients while calmly managing a wide array of tasks. Patient Experience Specialists will accomplish this by following the policies, procedures, and protocols set forth by Allevio Care and supporting the company's vision and values.
This position will be 3 days in our Foot and Ankle Specialists - Tooele clinic and 2 days in our Foot and Ankle Specialists - West Valley clinic.
Key Responsibilities
Always exhibits professional behavior.
Smiles and helps patients feel comfortable. Provides a great patient experience.
Welcome and check in patients.
Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail.
Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log).
Confirming and entering patients' demographics and insurance information.
Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary.
Check patients out, make return appointments, and collect payment for any services or products received.
Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable.
Work as a team and provide overall support for the physicians and other office staff.
Requirements & Qualifications
Must speak Spanish (required)
One year or more of medical front office experience.
Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
Demonstrated attention to detail.
Ability to work quickly with high accuracy.
Friendly and welcoming demeanor.
Ability to collect money due from patients.
Understanding of ICD 10 and CPT coding and modifiers.
Ability to communicate clearly by telephone, in writing and in person.
Willingness to take on any task assigned.
Dedication to integrity, accountability and respect.
What You'll Bring
Strong collaboration skills with the ability to work effectively across teams and functions
Proven initiative and a proactive mindset- you're someone who takes ownership, problem solves, works with a sense of urgency and drives projects forward
Adaptability in fast-paced, evolving environments; comfortable navigating ambiguity and change
Alignment with our core values which are; Care, Accountability, Respect, Integrity, Nurturing & Grit.
A positive attitude and team-first mentality that contributes to a supportive and inclusive workplace culture
Benefits & Perks
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO) and company holidays
Equal Opportunity Employer
Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.
Patient Care Coordinator
Patient access representative job in Taylorsville, UT
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
Monday-Friday 8-5pm
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
Compensation
$17-$20/hour
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyUnit Mobility Support (Contingent Upon Award)
Patient access representative job in Clearfield, UT
B3H Corporation is seeking qualified candidates to support Mobility Air Forces (MAF) at Various Locations. This Position Is Contingent Upon Award Fall 2025 B3H is a leader in building winning DoD and corporate teams. B3H provides the full spectrum of strategic planning, program management, acquisitions management, systems engineering & integration, cost analysis, training, systems requirements analysis, and instructional system design for the DoD. B3H delivers quality performance with complete government visibility and control. Corporate headquarters are in Fort Walton Beach, Florida.
Responsibilities
Prepare and process individuals for deployments/re-deployments to and from combat zones, exercises, and other locations based on United States (U.S.) Government, Department of Defense (DoD), Air Force (AF), Combatant Command (COCOM), and any other applicable guidance.Coordinate and schedule required pre-deployment training. Ensure squadron personnel meet worldwide mobility training and records requirements (i.e., individual security clearances, Law of Armed Conflict (LOAC), weapons qualifications, immunizations, Force Protection (FP); and Information Assurance (IA)).Coordinate and monitor the processing of squadron personnel and equipment through the Personnel Deployment Function (PDF) and Cargo Deployment Function (CDF).Ensure all Logistics Module (LOGMOD) databases are maintained, and all Deployment Schedule of Events (DSOE) are built by the Deployment Control Center (DCC), to include all Unit Type Codes (UTCs) that are tasked for any TDY, Flag Exercise, contingency tasking, Area of Responsibility (AOR) deployment, or individual augmentee deployment.Provide all movement documentation requirements and Emergency and Special Program (ESP) Codes to the DCC and squadron resource advisor for all orders, Miscellaneous Obligation/Reimbursement Documents (MORDs), and movement specific requirements, to include all resupplies and personnel movement to and from the deployed location. Provide mobility personnel, equipment, and Level IV data requirements to the Installation Deployment Officer (IDO).Ensure final validation and accuracy of squadron Time-Phased Force and Deployment Data (TPFDD).Make recommendations to the squadron resource advisor to procure deployment equipment specified by organizations. Maintain this equipment and distribute individual equipment for deploying personnel, utilizing current host base and AFI guidance.Maintain mobility requirements and equipment/UTC packages, and prepare and submit requirements list for purchase to squadron leadership.Manage deployment reporting to include Unit Type Code posturing, Air Expeditionary Force Reporting Tool (ART), Air Force Input Tool (AF-IT), Deployment Readiness Reporting System (DRRS), and individual status updates.Use LOGMOD and Excel to track pre-deployment/post-deployment mobility, logistics, security, ancillary training, medical, and dental requirements.Interface with Government-designated Commercial Travel Office (CTO), Air Mobility Command liaison officers, and unit/group/wing resource advisors to arrange and/or de-conflict deployment/re-deployment travel.Coordinate with wing, base, and higher headquarters offices on mobility issues. Maintain mobility folders/documentation IAW DoD Foreign Clearance Guide, AFIs/AFMANs (e.g., AFI 10-244, AFI 10-403, AFI 33- 332), associated Air Forces Central (AFCENT)/MAJCOM/Installation supplements, applicable Army directives, and locally developed guidance.Coordinate and schedule required pre-departure training with the mobilizing personnel, their supervisor, and Scheduling Office (DOS). Provide Unit Deployment Manager (UDM) with access to the "Automated Civil Engineering System" (ACES) and the "Security Forces Management Information System" (SFMIS) for scheduling pre-deployment training.Coordinate Tier 1, Tier 2, and Tier 2A training requirements for mobilizing personnel.
Qualifications
Minimum of one year experience working in a MAF Mobility Readiness shop shop or, five years of experience working in a DoD Mobility Readiness position.
Six months of experience working with GTIMS or similar Mobility Readiness programs.
B3H Corporation is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Auto-ApplyPatient Services Representative Part-Time
Patient access representative job in Layton, UT
Wee Care Pediatrics is looking for motivated individuals in their Patient Services Department, who are dedicated to delivering excellence in customer service.
Patient Services Representative
Type: Part -Time
Schedule: Monday - Friday 4pm-8pm
Job Description:
In this position, as a Patient Services Representative, you will be responsible for the accurate scheduling of appointments, routing messages to appropriate departments, greeting and checking-in patients, updating personal and insurance information, collecting co-pays and payments on accounts, monitoring the waiting area to ensure appropriate flow of patients, and other duties as assigned.
Job Qualifications:
Previous customer service experience highly recommended.
Experience working in a medical office setting desired.
Ability to communicate effectively with providers, staff, and patients/parents.
Capable of prioritizing multiple job demands and work in a fast-paced health care environment.
Demonstrate compassion and understanding for the patient and families.
Basic computer knowledge and phone etiquette required.
Must possess a GED/High School diploma.
Patient Care Coordinator
Patient access representative job in Heber, UT
Job Title: Front Office Patient Care Coordinator
Schedule:
Monday - Thursday: 7:40 AM - 5:30 PM (with a lunch break)
Friday: 7:45 AM - 2:30 PM
About the Role: We are looking for a friendly, reliable, and detail-oriented Front Office Patient Care Coordinator to join our dental team. This role is key in creating an excellent first impression for patients and ensuring smooth daily operations at the front desk.
Key Responsibilities:
Greet and check in patients with a warm and professional demeanor
Answer phones, schedule appointments, and manage the daily schedule for providers
Verify patient insurance, collect co-pays, and assist with financial arrangements
Maintain accurate patient records and ensure HIPAA compliance
Coordinate communication between patients, clinical team, and providers
Handle general office tasks including emails, patient correspondence, and filing
Support a positive and efficient office environment
Qualifications:
Previous dental or medical front office experience preferred, but willing to train the right candidate
Strong customer service and communication skills
Ability to multitask and stay organized in a busy environment
Computer literacy; experience with dental practice software a plus
Team player with a positive attitude and professional appearance
Benefits & Compensation:
Competitive hourly pay, DOE
Dental benefits for employees
Supportive, team-focused work environment
Why Join Us? This is a great opportunity to grow with a practice that values teamwork, patient care, and a positive workplace culture. If you are motivated, personable, and looking for a stable, full-time role, we would love to hear from you!
Auto-ApplyPatient Experience Specialist
Patient access representative job in Salt Lake City, UT
Job DescriptionBenefits:
401(k) matching
Dental insurance
Paid time off
Training & development
Meet Peak Dental At Peak Dental, every interaction is an opportunity to elevate someones day. Clinical skill matters, but how people feel with us matters just as much. Were hiring a Patient Experience Specialist who brings warmth, energy, professionalism, and a love for connecting with people both in person and online.
Role Overview
You are the voice of Peak Dental the first impression and the lasting experience. Youll ensure communication is smooth, patient interactions feel personal, and our brand shines across every touchpoint from phone calls to social media.
Key Responsibilities
Patient Communication
Deliver a Ritz Carlton level of service
Answer calls, texts, and emails quickly and professionally
Handle concerns with empathy and composure
Monitor all communication channels so nothing is missed
Follow up on treatment plans, benefits, and balances
Assist with checkout and coordinating next visits
Brand & Social Media
Create and manage social media posts
Share patient stories, office updates, and community moments
Send personalized notes or small gifts
Maintain a consistent brand voice across platforms
Administrative Support
Call on outstanding insurance claims
Follow up on patient balances and benefits
Keep communication logs accurate and up to date
Qualifications
2+ years in patient service, hospitality, or client relations (dental/medical preferred)
Excellent communication and listening skills
Calm, professional, and emotionally intelligent
Competent with Instagram, Facebook, TikTok, etc.
Detail-oriented, organized, and proactive
Comfortable using Weave, Paragon, and Open Dental
Humble, curious, and eager to learn
What Success Looks Like
Patients feel cared for, heard, and valued
Social media reflects our mission and personality
Communication is timely and accurate
Insurance and balance follow-ups stay current
Team flow is smooth and supportive
Collaboration
Work closely with the front desk, assistants, hygienists, and office manager
Share ideas that improve patient experience and communication
What We Offer
Competitive pay
Paid holidays and PTO
CE and growth opportunities
Supportive culture built on trust and balance
A mission-driven environment that values people
Peak Dental Core Values
Excellence
Bring your best. Pay attention to details. Improve a little every day.
Efficiency
Act with purpose. Communicate clearly. Follow through consistently.
Growth
Be open, humble, and honest. Learn from feedback and refine your skills.
Service
Lift others through your work. Lead with care, integrity, and generosity.
If you want to grow in a place that values both people and performance, wed love to meet you.
Assistant Registrar
Patient access representative job in Provo, UT
REPORTING RELATIONSHIPS
Registrar
Positions Supervised: None
Along with Associate Registrar and other Assistant Registrars, responsible for assisting in all registrar functions and performing the duties of the Registrar in her absence. The Registrar's Office is responsible for implementing academic policy as it pertains to student registration, academic records, evaluation of transfer credits, audits of the student record for degree eligibility, and external reporting and compliance.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Graduation and Commencement
Assists Registrar in conducting and coordinating degree audit and related processes for tri-annual graduation (student degree conferral).
Assists Registrar in planning of commencement ceremonies, including regalia, venue, and logistics for attendees.
Policies and Procedures
Assists in the development and review of Registrar-related policies and procedures.
Assists Registrar in maintenance and updates of University Handbook and Catalog.
Student Records and Student Information System
Assists Registrar in the administration and coordination of information systems pertaining to registration and student records.
Assists with student record requests as needed, including transcripts, enrollment/education verifications and miscellaneous requests.
Processes student status changes
New student set-up
Withdrawal and re-entry
Program transfers
Final degree audits and degree conferral approval process
Assists with the registration of students for courses.
Assists in monitoring student academic progress.
Manages Incomplete and In Progress requests.
Monitors student academic engagement, rate of progression towards completion requirements, and satisfactory academic progress.
Reviews transfer credit evaluation requests and manages approval process.
Processes and communicates approved student accommodations.
Other Functions and Responsibilities
Perform other duties related to general office and University functions as directed.
PERFORMANCE MEASUREMENTS
Respond to student, staff and faculty at the University in a timely manner, including processing all records request promptly and accurately.
Accuracy in student records and request processing.
POSITION COMPETENCIES
Communication
Development of Self
Job Knowledge/Skill Application
Champions Innovation
Drives for Results
Collaboration
Integrity
Critical Thinking
Initiative
Student/Customer-Centeredness
WORKING REQUIREMENTS/CONDITIONS
Education/Certification:
Bachelor's degree preferred but not required.
Required Knowledge:
Knowledge of Family Educational Rights & Privacy (FERPA) Act.
Knowledge of higher education procedures and good practices.
Understanding of student record keeping and organization.
Experience Required:
Experience in Registrar's office preferred; experience with student information systems highly desirable.
Experience with distance learning (online/blended).
Skills/Abilities:
Excellent computer skills, including the Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
Responsible and trustworthy with confidential data.
Detail-oriented; meticulous and conscientious.
Professional communication skills -- in person, written and online.
Ability to work independently
Problem solving capability.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Finger dexterity:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
Talking:
Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
Average Hearing:
Able to hear average or normal conversations and receive ordinary information
Average Visual Abilities:
Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery
Physical Strength:
Sedentary work. Sitting most of the time. Exerts up to 10 lbs. of force occasionally (Almost all office jobs)
WORKING CONDITIONS
None:
No hazardous or significantly unpleasant conditions (Such as in a typical office)
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability:
Ability to deal with a variety of variables under only limited standardization
Able to interpret various instructions
Mathematics Ability:
Ability to perform basic math skills, use decimals to compute ratios and percentages, and draw and interpret graphs
Language Ability:
Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias; Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar
Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses
INTENT AND FUNCTION OF S
s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed s are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. RMUoHP maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Rocky Mountain University is an Equal Opportunity Employer.
Auto-ApplyRegistrar
Patient access representative job in Provo, UT
Job Details MFSON-PROVO - PROVO, UT $20.00 - $24.00 HourlyDescription
📍
Provo, UT
| 🕒
Full-Time
| 🏫
Marsha Fuerst School of Nursing
We are seeking a detail-oriented and service-driven Registrar to join our team. In this vital role, you will manage and maintain student records, ensure compliance with regulatory standards, and collaborate across departments to support student success. If you're organized, tech-savvy, and passionate about education, we'd love to hear from you!
Schedule
Monday - Friday
9 am to 5:30 pm
Pay Range
$20.00 - $24.00 / hour
Key Responsibilities
Maintain accurate student records, including grades, attendance, and academic progress.
Update student data in both electronic and physical formats.
Notify appropriate departments of changes in student academic status.
Input and manage student data in the CLASS system.
Prepare student information for course scheduling.
Issue diplomas and transcripts for graduates.
Serve as the campus Veteran's Administration Certifying Official.
Ensure compliance with FERPA and all state/federal regulations regarding student records.
Notify Career Services of graduates in good standing.
Generate and distribute monthly progress reports.
Verify enrollment and graduation for external entities (e.g., employers).
Uphold the privacy and security of all student records.
Perform other duties as assigned.
Qualifications
Qualifications
Knowledge & Skills
Strong understanding of records management and FERPA regulations.
Excellent organizational skills and attention to detail.
Proficient in Microsoft Office (Word, Excel, Outlook).
Strong interpersonal and communication skills.
Ability to work effectively with a diverse student population.
Customer service-oriented with a collaborative mindset.
Education & Experience
High school diploma or equivalent required; some college preferred.
Previous experience in records management.
1-2 years of clerical or administrative experience preferred.
Why Join SEC?
Mission-Driven Work: Help students achieve their educational and career goals.
Supportive Team Culture: Work in a collaborative and inclusive environment.
Professional Growth: Opportunities for training and advancement.
Success Education Colleges is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, SEC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer
Patient Advocate
Patient access representative job in Provo, UT
Patient Advocate (Sales) - Ovation Hospice of Salt Lake| Provo, UT
Ovation Hospice is seeking an outstanding Patient Advocate to join our growing team in Utah County. If you are a compassionate, driven professional who thrives in building relationships and making a difference in the lives of patients and families, we want to meet you.
As part of the Ovation family, you'll work alongside a team of dedicated, caring professionals who are committed to supporting patients on their end-of-life journey with dignity and respect.
What We Offer
Competitive Base Salary: $65,000-$85,000 DOE
Comprehensive Benefits: Medical, dental, vision, PTO, 401(k) retirement plan
Opportunities for growth and advancement in a rapidly expanding organization
Company-sponsored training, tuition reimbursement, and professional development opportunities
Position Overview
As a Patient Advocate, you will be the face of Ovation Hospice in the community-building strong relationships with physicians, hospitals, senior living communities, and families. Your role is essential in helping patients and their loved ones understand their options and access the care they deserve.
Key Responsibilities
Identify and analyze target markets within the service area to grow referrals
Build and maintain relationships with physicians, hospitals, assisted living and skilled nursing facilities
Present Ovation Hospice services and credentials to potential referral sources
Develop and execute a strategic sales and marketing plan, including goals and timelines
Assist office staff with obtaining physician signatures, delivering IDG updates, and other outreach needs
Maintain accurate records and ensure compliance with all regulatory standards
Partner with the interdisciplinary hospice team to deliver holistic, patient-centered care
Qualifications
Bachelor's degree in healthcare, social work, counseling, or related field
Minimum 2 years of experience in patient advocacy, hospice, palliative care, or healthcare sales
Strong knowledge of hospice and end-of-life care, patient rights, and advance directives
Excellent verbal and written communication and relationship-building skills
Compassionate and empathetic approach to patient and family needs
Problem-solving skills with the ability to mediate and resolve concerns effectively
Proficiency with electronic medical records (EMR) and related technologies
About Ovation Hospice
Founded in 2021, Ovation Hospice is a regional hospice provider serving communities throughout the Western United States. With consistent growth and expansion, we remain committed to hiring exceptional individuals who share our vision of providing unparalleled end-of-life care.
Join us and be part of a team that makes a difference-every single day.
Apply Today
If you're ready to grow your career and help patients and families navigate their hospice journey with compassion and care, we'd love to hear from you.
Auto-ApplyRCM Biller
Patient access representative job in American Fork, UT
Join Platinum Dental Services as an RCM Biller - Be the Expert Behind Every Paid Claim!
Why You'll Love Working with Us:
Comprehensive Health Insurance - Medical, Dental, and Vision (for full-time employees working 30+ hours/week)
401K Plan - With a 3% company match to support your long-term financial goals
Paid Time Off - 1 week of PTO to help you recharge
Paid Holidays - 6 paid holidays per year
Bonus Opportunities - Rewarding your accuracy and consistency in claims resolution
Schedule:
Monday - Friday (on-site only - not a remote position)
About the Role: Revenue Cycle Management Biller (Insurance Claims
Focus)
Platinum Dental Services is seeking a detail-driven and tenacious RCM Biller to join our
insurance team. This position is centered around working outstanding insurance claims and
posting insurance-generated revenue. You'll be the financial engine behind accurate collections,
clean ledgers, and closed claims.
If you thrive in claim resolution, understand the urgency of AR follow-up, and enjoy solving
complex billing puzzles- this is the role for you.
Why Platinum Dental Services?
At Platinum, we don't just fill roles-we build careers. We're a fast-paced, goal-oriented support
organization that gives you the resources and support to grow your billing expertise, improve
your accounting skills, and make a real difference for the dental practices we serve. This is an
opportunity to master dental RCM processes and build a long-term future in healthcare
accounting.
Ready to take your claims skills to the next level?
Apply now and help drive success- one claim at a time
Requirements
Your Key Responsibilities Will Include:
Claim Follow-Up: Aggressively work aged and denied claims by identifying issues, appealing denials, and ensuring timely resubmission when needed.
Account Analysis: Review and reconcile outstanding balances and EOBs to ensure proper insurance adjudication.
Insurance Payment Posting: Accurately post insurance payments and adjustments to patient accounts in accordance with insurance contracting.
Documentation & Notation: Maintain detailed notes in the practice management system to track claim status, communication, and resolutions.
Collaboration: Communicate with dental offices, providers, and insurance companies to obtain necessary documentation or clarify billing details.
What We're Looking For:
Strong Experience in Insurance Claims Resolution (dental preferred, medical accepted)
Proficiency in Reading EOBs and accurately identifying discrepancies in patient account balances.
Excellent Problem-Solving and Critical Thinking Skills
Strong Attention to Detail and a commitment to clean account management
Clear and Professional Communication Skills - both written and verbal
Ability to Stay Organized While Managing Multiple Insurance Carrier Claims across 40+ offices.
Salary Description $18-$20/hour
Patient Experience Representative- Scheduling Specialist
Patient access representative job in Provo, UT
Creates and manages provider's surgery schedules, including in office procedure schedules and equipment. Maintains any changes or cancellations of surgeries for rescheduling and/or clinical follow up. Uses provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders. Meets with pre-op patients to explain the surgery process..
**Essential Functions**
+ Creates and manages provider's surgery/hospital procedure schedules. Maintains any changes, cancellations, rescheduling and/or clinical follow up on these schedules. Uses Provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders.
+ Obtains authorization for surgeries/hospital procedures by researching coverage and obtain prior auth for them. Verifies eligibility and benefits. Coordinates referral for patients that will go out of network. Point of contact for surgery authorization questions. Obtain proper CPT code from provider for authorization.
+ Proposes iCentra requirements to create a pre-surgical FIN# and to create required surgical scheduling card for the Hospital scheduler to pull the case information, where applicable.
+ Coordinate with the provider to ensures all necessary surgical/procedure equipment is requested for any special item that needs to be pulled from Hospital supplies or special equipment that needs to be brought in by surgical supply Reps. Coordinates any necessary Hospital items with nursing staff at the Hospital. Calls in surgical/procedure order for Providers the Hospital surgery/procedure scheduler day before cases.
+ Meets with surgery/procedure patients to explain the process. This includes pre-op labs, tests, or any pre-requisite that needs prior attention. Coordinates with Providers and Medical Staff any red flag pre-operative health concerns for patient safety.
+ Scan and Document process in patient charts and relay cost estimations. Investigate billing disputes for surgery/procedure.
**Skills**
+ Medical Insurance Coding
+ Computer Literacy
+ Patient Care
+ Health Care
+ Medical Procedures
+ Medical Terminology
+ Electronic Medical Records (EMR)
+ Surgeries
+ Patient Safety
**Minimum Qualifications**
+ Two years of medical registration, billing, collection, scheduling, or insurance experience,
+ Two years of customer service experience
+ Working knowledge of word processing, spreadsheet, email, and calendaring programs.
**Preferred Qualifications**
+ Associate's Degree. Degree must be obtained through an accredited institution. Education is verified.
+ Two years at Intermountain Health as a PSR, MA or similar position
+ Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.
+ EMR experience
+ Bi-lingual - Spanish speaking
+ Knowledge of medical terminology
+ Versed in CPT/ICD codes
**Physical Requirements:**
**Physical Requirements**
+ Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
**Location:**
Utah Valley Outpatient Center
**Work City:**
Provo
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$19.85 - $30.21
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Customer Service Representative
Patient access representative job in Lehi, UT
This role includes 1.5 weeks of training to prepare you for success.
As a Member Advocate Contractor, you'll be the first point of contact to members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.
What you'll do:
Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
Support and cultivate office culture that aligns values and incorporates the outstanding aspects of the team
Reporting into a Team Lead, this will be an essential role at Collective Health
Your skills include:
Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
Ability to learn new software programs and adapt quickly to new processes
You are technologically savvy
Maintain composure and compassion when balancing a high volume of tasks
Nice to have:
1+ years of experience in a fast paced work environment
1+ years experience in customer-facing role
Bilingual (English/Spanish) is a plus
Prior healthcare experience
High School Diploma/Bachelor's or Associate's degree preferred
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
Access Coordinator | Outpatient
Patient access representative job in Salt Lake City, UT
Job DescriptionDescription:
Pay: Range starts at $18.75/hour (pay is calculated based on years of relevant experience)
Schedule: Monday-Friday 8am-5pm
Program: Valley Access
Benefit Highlights
On-Demand Pay allows access to a portion of earned wages before the usual payday.
Time off includes 15 days of annual accrued paid time off, which increases by one day with each year of service, 11 paid holidays, 2 wellness days, and paid parental leave.
Full-time and part-time (30+ hours) team members are eligible for health, dental, vision, life & disability insurance, accident, hospital indemnity, critical illness, financial protection, and pet insurance.
Your out-of-pocket medical costs of up to $2000 for individuals and $4000 for families may qualify for reimbursement through our Garner HRA. In addition, based on the medical plan you choose, you can utilize pre-tax dollars to pay for eligible healthcare costs with an HSA, which includes a company match of up to $900 for individuals and $1800 for a family.
We help our team members with tuition reimbursement, new licensure reimbursement, and career training and development. Valley also participates in Utah and federal student loan forgiveness programs.
Our discounts and perks program provides more than $4500 in savings on everything from pizza to the zoo to movie tickets to oil changes!
401(k) retirement program allows for pre-tax and post-tax contributions and includes a company match up to 6% of your annual salary.
Why Valley?
Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow.
You will belong in a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.
Job Summary and Deliverables
The Access Coordinator receives and coordinates all incoming referrals to Valley and manages eligibility and program screening, scheduling, and intake and registration documentation. As a community and client-facing role, the Access Coordinator ensures a high level of professionalism, coordination, and efficiency.
Manages incoming referrals through telephone calls, emails, and other contact types. Gathers required information from referral sources.
Completes eligibility and program screening with referred clients; schedules intakes and follow-up appointments
Verifies insurance information and discusses funding options with clients
Coordinates with program leadership to ensure client eligibility and appropriate clinical fit
Coordinates with program staff to ensure completion of registration paperwork and any necessary documentation
Tracks program capacity and intake availability; manages program waitlists as appropriate
Requirements:
Education
High School Diploma or equivalent
Experience
None-see Preferred Qualifications
Licenses/Certifications
Case Manager certification
CPR certification
Valley de-escalation certification
Preferred Qualifications
Bachelor's degree in social work or behavioral health
Previous social services experience
Inbound Patient Advocate
Patient access representative job in Lehi, UT
Who We Are:
Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward-always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
Job Summary:
As an Inbound Patient Access Specialist, you will advocate for patient members by guiding them through the complexities of obtaining medications efficiently and cost-effectively. You will manage inbound communications to ensure members receive timely enrollment in drug savings programs and experience world-class customer service regarding their pharmacy benefits by providing a one-call resolution.
What you will do:
Educate patient members about their pharmacy benefits and help them source medications they need through various programs.
Provide support to/ assist members, providers and pharmacies via inbound phone calls, email, and other appropriate communication channels
Handle inbound calls pertaining to enrollment in drug savings programs and resolve their inquiries.
This role's success metrics include providing one-call resolution to members, providers, and pharmacies
This role will gather any missing necessary information to successfully resolve the case, with emphasis on a one-call resolution approach.
This role requires good understanding of all Patient Access savings programs
Coordinate with members, physicians, drug manufacturers, and pharmacies to facilitate enrollment in savings programs.
Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our Members
Provide empathetic support to patients by phone, email, and other channels
Maintain impeccable documentation, responsiveness, timeless of response with follow-up of each member call
Have a patient-centric mindset and a high sense of urgency to solve requests
Work with sensitive information while upholding PHI and HIPAA standards.
Stay updated on organizational processes and policies to maintain compliance and ensure service quality.
Organize case details per required standards and keep track of multiple tasks to ensure optimal productivity in a fast paced environment.
Achieve or exceed specific key performance indicators and meet service level expectations to maintain high-quality service standards.
Consistently maintain quality assurance standards and strict adherence to schedule, contributing to the overall efficiency and reliability of support.
What You Will Bring To SmithRx:
Candidates must be locally based. Potential to work from home four days per week based on performance, after 60 days of onsite onboarding
Requires 100% attendance during training period
High School diploma or GED or equivalent required
2+ years of experience in healthcare call center environments handling inbound call is required. Outbound call experience is preferred,
Proficiency in Windows, MS Office, G-Suite required. Salesforce experience preferred.
Knowledge and understanding of pharmacy benefits manager (PBM) systems and processes is preferred
Knowledge of health insurance plans and medication reimbursement processes is preferred
Understanding of drug savings programs and patient assistance programs is preferred
Exceptional verbal and written communication skills.
Demonstrated professionalism, active listening, and empathetic conversational skills.
Ability to multitask, prioritize effectively, and manage time efficiently.
Ability to quickly identify issues, determine the best course of action, and resourcefully find solutions to complex problems.
Ability to learn and adapt to new technologies and processes quickly.
Critical thinking skills with the capability to navigate through ambiguity and adapt to change.
What SmithRx Offers You:
Competitive pay - $23 per hour with opportunity for promotion and increased pay within 6+ months
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
3 Weeks Paid Time Off
12 Paid Holidays
Paid Parental Leave Benefits
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Wellness Benefits
Commuter Benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Auto-Apply