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Patient access representative jobs in West Des Moines, IA

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  • Patient Care Coordinator

    Mission Veterinary Partners 3.8company rating

    Patient access representative job in Johnston, IA

    Westfield Veterinary Hospital has an opportunity for a full time Patient Care Coordinator/CSR Hybrid to join our team! Compensation: $17.00 - $19.00/hr depending on experience What We Offer: A dynamic and supportive team environment where collaboration and compassion are valued. Opportunities for growth and advancement within our rapidly expanding practice. Get the work-life balance you deserve with a great schedule Competitive compensation and benefits package, including medical, dental, and vision coverage. 401K plan with company match Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit. Responsibilities Essential Functions: * Maintains and upholds the Core Values and Mission Statement of MPH. * Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions. * Warmly welcomes clients upon their arrival and escorts them to the exam room. * Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable. * Creates, presents, and explains treatment plans in accordance with the veterinarian's directions. * Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital. * Schedules follow-up appointments and future wellness visits. * Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary. * Clearly explains discharge instructions and addresses client inquiries. * Handles client checkouts and collects payments in the exam room. * Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results. Additional Functions: * Performs other related duties as assigned. Qualifications Required Knowledge, Skills and Abilities: * Passionate about delivering exceptional client service. * Genuine love and appreciation for animals. * Friendly, personable, and committed to ensuring client satisfaction. * Proficient in active listening and accurate transcription of medical information. * Thrive on serving and assisting people. * Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions. * Strong computer literacy and typing skills. * Effective communication skills, both written and verbal. Required Education and Experience: * High school diploma. Preferred Education and Experience: * Medical terminology Physical Requirements: * Prolonged periods of standing and working on a computer. * Ability to bend down and lift up to 40lbs unassisted. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Reasonable AccommodationsApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to ************************* and let us know the nature of your request and your contact information.
    $17-19 hourly Auto-Apply 60d+ ago
  • Patient Experience Representative-Medical Imaging

    The Iowa Clinic, P.C 4.6company rating

    Patient access representative job in West Des Moines, IA

    Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of a Patient Experience Representative in Medical Imaging at The Iowa Clinic might look like? * Arrive at work in the morning - no night shifts here! * Primarily based at our Ankeny Medical Imaging location, providing coverage as needed to our other Medical Imaging clinics in West Des Moines and Des Moines. * Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes. * Strives to create The Iowa Clinic Experience with each interaction. * Leave in the evening - hooray for working standard clinic hours! Qualifications * High School diploma or equivalent required. * No medical office experience necessary, we will train you! * Highly motivated to work in a healthcare setting. Bonus points if… * You love exceeding people's expectations * You enjoy having fun where you work * Finding meaningful connections is what you live for Know someone else who might be a great fit for this role? Share it with them! What's in it for you * One of the best 401(k) programs in central Iowa, including employer match and profit sharing * Employee incentives to share in the Clinic's success * Generous PTO accruals and paid holidays * Health, dental and vision insurance * Quarterly volunteer opportunities through a variety of local nonprofits * Training and development programs * Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on * Monthly departmental celebrations, jeans days and clinic-wide competitions * Employee rewards and recognition program * Health and wellness program with up to $350/year in incentives * Employee feedback surveys * All employee meetings, team huddles and transparent communication
    $30k-34k yearly est. Auto-Apply 13d ago
  • Iowa Heart Center Patient Access Rep - West Des Moines

    Regional Health Services of Howard County 4.7company rating

    Patient access representative job in West Des Moines, IA

    na Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
    $30k-34k yearly est. 7d ago
  • Utilization Management Rep II

    Elevance Health

    Patient access representative job in West Des Moines, IA

    **Utilization Management Representative II** must reside in Iowa. **_Virtual:_** This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. _Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._ The **Utilization Management Representative II** is responsible for managing incoming calls, including triage, opening of cases and authorizing sessions. **How will you make an impact:** + Managing incoming calls or incoming post services claims work. + Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. + Obtains intake (demographic) information from caller. + Conducts a thorough radius search in Provider Finder and follows up with provider on referrals given. + Refers cases requiring clinical review to a nurse reviewer; and handles referrals for specialty care. + Processes incoming requests, collection of information needed for review from providers, utilizing scripts to screen basic and complex requests for precertification and/or prior authorization. + Verifies benefits and/or eligibility information. + May act as liaison between Medical Management and internal departments. + Responds to telephone and written inquiries from clients, providers and in-house departments. + Conducts clinical screening process. **Minimum Requirements:** + Requires HS diploma or equivalent and a minimum of 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience which would provide an equivalent background. **Preferred Skills, Capabilities and Qualifications:** + For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. + Certain contracts require a Master's degree. + Medical terminology training and experience in medical or insurance field preferred. + Open-minded and adaptable to evolving technologies + Versatile and able to manage multiple responsibilities + Background in healthcare with training in medical terminology + Experience in the medical or insurance field + Excellent problem-solving, facilitation, and analytical skills Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $34k-57k yearly est. 30d ago
  • Bilingual Patient Access Representative I - East Side Clinic

    PHC Primary Health Care

    Patient access representative job in Des Moines, IA

    As a Patient Access Representative I, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical or dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives. The Patient Access Representative position is a great way to gain hands-on experience that is useful for advancing in healthcare roles. This position typically works at PHC East Side Clinic in Des Moines and is scheduled Monday - Friday 8:30 AM - 5:00 PM. Eligible for $5.00 per hour shift differential if you work a 3-hour shift after 5 PM on weekdays or anytime on Saturdays. Our team members are occasionally needed to cover other shifts, which may include a Saturday morning, or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. This position requires Spanish and English language skills. What You Will Do * Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges. * Accurately documents messages and communicates to the appropriate individual. * Schedules patient appointments for medical and/or dental clinics, identifying and correcting inaccuracies. * Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor. * Accurately loads insurance into the patient's registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility. * Ensures a consistent revenue cycle process in a medical or dental clinic. Maintains knowledge about enrollment and verification processes for medical or dental services at PHC. * Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms. * Helps patients apply for the sliding fee program. * Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols. * Scans all acquired patient documentation and accurately indexes into electronic health records. * Monitors patient schedules in the medical and/or dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers). * Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience. * Performs other duties as assigned. Qualifications You Need Required * A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role. * Excellent customer service skills and commitment to service excellence. * Effective verbal and written communication skills. * Good problem-solving skills with ability to apply critical thinking. * Takes initiative and demonstrates dependability. * Team oriented with ability to collaborate effectively with others. * Listening and reading skills with ability to follow written and verbal instructions. * Basic math skills with ability to count money and make change. * Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications. * Detail oriented with high degree of accuracy * Prioritization skills. * Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. * Demonstrates professionalism with ability to remain calm in all situations and show empathy. Preferred * Bilingual Spanish/English communication skills, written and verbal. * Associate degree in related field. * Work experience in a community health center, medical or dental clinic, or in the essential functions of the * position. * Experience working with patient registration systems and electronic health records. * Experience using a multi line telephone system. * Experience working with and knowledge of clinical terminology and health insurance. We Take Care of Our People Your related experience and skills determine your base pay. Our typical hiring range for this position is $15.50 - 19.40 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including: * Generous PTO accrual * Eight paid holidays * Tuition reimbursement program * 401k with company match * Medical, dental, vision * Life & disability insurance * Flexible spending & health savings accounts * Supplemental accident & critical illness insurance * Discounted pet insurance * PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 8:30 AM - 5:00 PM 40 Hours Per Week
    $15.5-19.4 hourly 27d ago
  • Patient Care Coordinator-West Des Moines, IA

    Sonova

    Patient access representative job in West Des Moines, IA

    Concept by Iowa Hearing, part of AudioNova 1551 Valley West Dr. Valley West Mall, Suite 251 West Des Moines, IA 50266 Current pay: $18.00-20.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday 8:30am-5:00pm What We Offer: * Medical, Dental and Vision Coverage * 401K with a Company Match * FREE hearing aids to all employees and discounts for qualified family members * PTO and Holiday Time * No Nights or Weekends! * Legal Shield and Identity Theft Protection * 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: * Greet patients with a positive and professional attitude * Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic * Collect patient intake forms and maintain patient files/notes * Schedule/Confirm patient appointments * Complete benefit checks and authorization for each patients' insurance * Provide first level support to patients, answer questions, check patients in/out, and collect and process payments * Process repairs under the direct supervision of a licensed Hearing Care Professional * Prepare bank deposits and submit daily reports to finance * General sales knowledge for accessories and any patient support * Process patient orders, receive all orders and verify pick up, input information into system * Clean and maintain equipment and instruments * Submit equipment and facility requests * General office duties, including cleaning * Manage inventory, order/monitor stock, and submit supply orders as needed * Assist with event planning and logistics for at least 1 community outreach event per month Education: * High School Diploma or equivalent * Associates degree, preferred Industry/Product Knowledge Required: * Prior experience/knowledge with hearing aids is a plus Skills/Abilities: * Professional verbal and written communication * Strong relationship building skills with patients, physicians, clinical staff * Experience with Microsoft Office and Outlook * Knowledge of HIPAA regulations * EMR/EHR experience a plus Work Experience: * 2+ years in a health care environment is preferred * Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
    $18-20 hourly 21d ago
  • Patient Access Representative

    Cottonwood Springs

    Patient access representative job in Clive, IA

    Your experience matters At MercyOne Clive Rehabilitation Hospital, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants And much more... Patient Access Representative Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage. Reports to: Assistant Director of Patient Registration Education: High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education. Essential Functions: Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate. Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment. Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions. Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement. Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable. Collects co-pays and other funds from patients based upon established criteria. EEOC Statement: MercyOne Clive Rehabilitation Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
    $29k-37k yearly est. Auto-Apply 21h ago
  • Patient Registration Rep Float (FT) | Business Services | Ames | 2025-164

    McFarland Brand 2016-09-29

    Patient access representative job in Ames, IA

    McFarland Clinic is currently accepting application for Patient Registration Rep for its Ames office. Candidates should be service-oriented, a team player, and be able to provide extraordinary care, every day to our patients. Responsibilities include: Greeting, instructing, registering, checking in and directing patients and visitors. Responsible for answering patient billing questions, taking payments, balancing cash drawer and working misc reports. Give general info on clinic services. Will float to different locations in Ames. Education High School Diploma, GED or HiSET Days: Monday - Friday. Possibly one Saturday a month. Hours: M-F 8 AM - 5 PM . Possibly one Saturday a month 7:30 AM - noon. Experience Customer Service experience needed. Business Office in a medical clinical setting, preferred. Pre-employment drug screen and criminal history background checks are a condition of hire. Benefits McFarland Clinic offers a comprehensive benefits package, including health and dental insurance, 401(k), and PTO. Click here for details. McFarland Clinic is central Iowa's largest physician-owned multi-specialty clinic. Join our team and join a group of caring professionals, dedicated to providing Extraordinary Care, Every Day! We value quality care and extraordinary service, trusting relationships and an exceptional workplace. Our organization has more than 75 years experience of caring for people. We welcome applicants who can help us enhance the health and well-being of our patients and communities we serve. McFarland Clinic is an Equal Opportunity Employer McFarland Clinic makes every effort to comply with all requirements of federal, state and local laws relating to Equal Employment Opportunity.
    $30k-37k yearly est. 60d+ ago
  • Sample Registration Clerk I

    Eurofins USA Food Testing

    Patient access representative job in Des Moines, IA

    Information about Eurofins as a whole: Over 50,000 employees worldwide Eurofins recently celebrated 30 years of excellence in bioanalytical testing. The company has grown from 4 employees in a small lab in France to a global network. 800 state-of-the-art laboratories across 41 countries. Eurofins is one of the best performing companies in the world. In three decades, the company has grown more than 3,000 times. Eurofins is now the global market leader in environmental, food, pharmaceuticals and cosmetics testing as well as in agro-sciences CRO (Contract Research Organization) services. Job Description Sample Registration - 1st Shift (9am - 5:30 pm) M - F 1. Perform the procedures for sample receipt, sorting, and line up according to the guidelines of Eurofins Scientific. 2. Proficient in performing the duties of two (2) platforms. 3. Responsible for the registration or verification of one (1) or more key client. 4. Complete training on how to be an effective trainer. 5. Train new personnel on the platform duties. 6. GLP Trained and Certified. 7. Increased knowledge by shadowing/studying 1 or more other departments (1 technical & 1 non-technical). 8. Enter sample testing requests and other pertinent information into the computer system. 9. Verify information entered by data entry personnel to ensure that it accurately reflects the information supplied by the client. 10. Ensure all work is completed as necessary when co-workers are absent. 11. Maintain storage of retained samples according to the guidelines of Eurofins Scientific. 12. Maintain neat and accurate record system and assist with filing as directed. 13. Maintain a safe and clean work area and assist others in maintaining a clean, safe work environment. 14. Manage time in a manner that ensures a high degree of productivity. 15. Ensure that proprietary methodologies are not disclosed to non-employees except as approved in writing by the Laboratory Director or appointed designate. 16. Follow all guidelines and procedures of Eurofins Scientific. 17. Maintain a perpetual state of readiness and willingness to respond to the queries and needs of clients, staff, and co-workers. 18. Remain current on industry and business advancements and trends as suggested by supervisor. 19. Maintain cooperative working relationships with all company employees. 20. Communicate orally and in writing to co-workers. This includes “intra” and “inter” departmental employees. 21. Promote company image through the exercising of sound and ethical business practices as related to the public and our customers. 22. Perform other duties as assigned. Qualifications Excellent interpersonal, attention to detail, organizational, and analytical skills. Excellent communication skills. Responsive, independent problem solver and action oriented Additional Information As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work! Life at Eurofins is a meritocracy, where people are empowered to make decisions and are rewarded for their success, allowing them to advance quickly. Become your most extraordinary self with support and development throughout your career. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, vacation, personal days, and dental and vision options. Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer. Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.
    $22k-28k yearly est. 1d ago
  • Patient Advocate Specialist - Des Moines, IA

    Patient Funding Alternatives

    Patient access representative job in Des Moines, IA

    Job Description Patient Advocate Specialist Des Moines, IA ChasmTeam is partnering with a growing national company to build a team that provides real benefits to patients! We are seeking hard-working, self-starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process. This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience-all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care. We're looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems. Key Responsibilities Patient Engagement & Advocacy Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program. Assess family dynamics and adapt communication style to effectively meet their needs. Obtain necessary authorizations and documentation from patients/families. Foster trust with patients while maintaining appropriate professional boundaries. Demonstrate cultural competence and empathy when engaging with vulnerable populations. HIPP Enrollment & Case Management Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details). Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions. Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments. Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy. Program Maintenance & Benefit Coordination Clarify how employer-provided health insurance works in coordination with Medicaid. Verify and update ongoing patient eligibility for HIPP to maintain continuity. Assist with resolving insurance-related issues upon request from patients or clients. Technology & Documentation Utilize CRM/case management system to manage referrals and patient records. Upload, scan, and securely transmit required documentation. Record patient interactions meticulously in compliance with privacy and legal standards. Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks. Client & Hospital Relationship Management Represent the organization as the on-site contact at the hospital. Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners. Always uphold the organization's values with ethical integrity and professionalism. Required Qualifications High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management. Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification. Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening. Preferred Qualifications Associate's or Bachelor's degree in Social Work, Healthcare Administration, Public Health, or related field. Training in motivational interviewing, trauma-informed care, or medical billing/coding. Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy. Three to five years' experience in patient-facing roles within a healthcare setting. Full Bilingual proficiency in Spanish is strongly preferred. Core Skills & Competencies Technical Skills-Preferred Proficiency with CRM or case management systems. Knowledge of Medicaid/Medicare eligibility and benefits coordination. Ability to interpret medical billing and insurance documents. Strong compliance-based documentation practices. Interpersonal Skills Active listening and empathetic communication. De-escalation tactics for emotionally distressed patients. Cultural awareness and sensitivity in communication. Collaboration with cross-functional teams, including hospital and internal staff. Key Traits for Success Mission-Driven Advocacy - Consistently puts patient needs first. Ego Resilience - Thrives amid adversity and changing demands. Empathy - Provides compassionate support while ensuring professionalism. Urgency - Balances speed and sensitivity in patient interactions. Detail Orientation - Ensures accuracy and completeness in documentation. Cultural Competence - Demonstrates respect and understanding of diverse experiences. Adaptability - Successfully operates in evolving policy and procedural environments. Why Join Us? As a Patient Advocate, you'll make a real difference-helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more. Salary: $55.000/year, plus the opportunity to earn monthly performance-based bonuses.
    $31k-38k yearly est. 18d ago
  • Phlebotomist Specialist-Patient Service Center

    Labcorp 4.5company rating

    Patient access representative job in Cumming, IA

    At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! We are currently seeking a phlebotomist to work in a Patient Service Center. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided with opportunities for continuous growth within the organization. Work Schedule: Monday - Friday 7:30am-4:30pm with 1-hour lunch break Work Location: Cumming, GA All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. This position does not require requires you to be fully vaccinated against COVID-19. Job Responsibilities: * Perform blood collections by venipuncture and capillary techniques for all age groups * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient information in an accurate and timely manner * Process billing information and collecting payments when required * Prepare all collected specimens for testing and analysis * Maintain patient and specimen information logs * Provide superior customer service to all patients * Administrative and clerical duties as necessary * Travel to additional sites when needed Job Requirements: * High school diploma or equivalent * Phlebotomy certification from an accredited agency is preferred * 3 years of phlebotomy exp (preferred) * Proven track record in providing exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Reliable transportation and clean driving record if applicable * Flexibility to work overtime as needed * Able to pass a standardized color blindness test * Other duties as assigned If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $33k-38k yearly est. Auto-Apply 60d+ ago
  • Inbound Scheduling Specialist

    American Computer Services 4.4company rating

    Patient access representative job in Des Moines, IA

    Our company has been serving clients in banking, annuity, life insurance, property and casualty insurance, health insurance, and state government for over 20 years. Each client we've engaged has communicated the reason for partnering with American Computer Services, Inc. is because our Consultants understand their business, demonstrate superb soft skills, and meet or exceed the skill sets required. Our clients trust American Computer Services, Inc. in helping them deliver their highest priority and strategic projects. Job Description New Year, New Career. Join the Safelite Family! This critical team player is an important first link between our customers and insurance partners by providing professional and helpful phone support for processing claims. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance. Qualifications REQUIREMENTS: Must be 16+ years of age High school diploma or equivalent (or actively enrolled) Prior experience in customer service preferred Ability to operate a computer and telephone systems while seated for extended periods of time Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers Additional Information Apply now! We're known as an auto glass company. That's the focus of what we do. But we're much more - we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization - and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
    $31k-35k yearly est. 14h ago
  • Registration Specialist

    Patient Registration

    Patient access representative job in Boone, IA

    Join our Patient Registration team today! Our mission is to improve and enhance the health and well-being of those we serve. We offer a team approach to healthcare and a competitive benefits package. Status: Full-Time, 40 Hours/Week Shift: Days Shift Time Schedule: 7 a.m. - 7 p.m. (Varies) Days: Monday-Friday (or) Monday-Thursday We offer competitive pay and a great benefits package that includes: Medical Insurance Dental Insurance Vision Insurance Flexible Spending Accounts (FSA) Health Savings Accounts (HSA) Life insurance Aflac Short-term and long-term disability coverage Wellness program and reimbursement Free access to Boone County Hospital's onsite fitness room Generous PTO Accrual Plan Iowa Public Employees Retirement System (IPERS) Employee Assistance Program (EAP) Onsite Cafeteria Salary Scale: $17.00-$21.53 Based on experience. POSITION SUMMARY: Responsible for maintaining reception desk activities, including interviewing incoming patient or representative and enters accurate and current information required for admission into computer. Also responsible for directing incoming telephone calls, overhead paging, greeting, scheduling, and instructing patients and visitors in accordance with Boone County Hospital's standards of behavior. BCH POLICY STATEMENT: It is the obligation of each employee of Boone County Hospital (BCH) to abide by and promote BCH's mission, values, Code of Conduct, Standards of Behavior, policies, procedures and related practices. This includes policies relating to Compliance, Infection Control and Safety. HIPAA SECURITY COMPLIANCE: Boone County Hospital is committed to following all federal guidelines related to privacy and security. All employees will be held to the highest standard of confidentiality and will be required to annually sign an employee confidentiality agreement that outlines the rules and expectation for every BCH employee. Failure to abide by these guidelines could lead to disciplinary action including termination. Security Access: High Incumbent has access to restricted or confidential patient information and must comply with the terms of the BCH privacy & security policies as it applies to their job. BEHAVIORAL REQUIREMENTS: Boone County Hospital has developed standards for behavior expectations of all employees. Please refer to the Boone County Hospital Standards of Behavior. ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned. Regular and punctual attendance. Demonstrates knowledge and skills necessary to assist in providing care appropriate to the ages of patient served within the department. Maintains performance in compliance with State and Federal laws, consistent with high standards of business and professional ethics. Wears ID at all times while on duty. Interviews patient or representative to obtain complete and accurate information and enters that information into computer. Enters patient admitting information into the computer and routes copies to designated department. Responsible for updating computer system with patient status changes. Obtains appropriate signatures for medical and financial documents to protect hospital's interests. Escorts patient or arranges for escort to area of service, placing all patients who have been admitted into a wheelchair, with exception of OB patients when requested. Explains hospital regulations such as visiting hours, payment of accounts, and schedule of charges. Overhead page authorized personnel, and codes over PA system in accordance with policy with regard to the time of day, whether or not the person is a physician, employee or guest. Receive over the counter payments on account and issues accurate receipts. Including Point of Service collections. Maintains a balanced cash drawer and ensures safekeeping of all cash and checks. Distributes and ensures safekeeping of biweekly payroll checks. Complies with the hospital's general policies and procedures, safety and disaster plans. Maintains a positive and cooperative attitude with patients, medical staff and hospital staff. Maintains strict confidentiality of every patient, medical record or report, and protects the confidentiality and dignity of all patients by actions and words. Performs audits of registrations for data accuracy and completed MSP questions. Record and deposits patient valuables properly. Completes patient insurance verification on-line. Ability to run computer reports and process them. Answers phone line in a timely manner, answer questions of caller according to hospital policy and direct calls to the appropriate department. Responsible for notifying ER staff of incoming patients and filling out Ambulance run tickets. Monitors security camera and alarm systems and notifies appropriate personnel when problems arise. Receive and distribute data received from hospital departments and physician's clinics. Have a working knowledge of all services at Boone County Hospital and consistently provide excellent guest relation's service to all patients, employees and visitors. Maintain effective communication with medical staff, fellow staff and all levels of supervision and patients of all ages. Participates in department staff meetings and hospital wide in-service programs as required and actively supports and participates in the continuous quality improvement efforts MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform multiple tasks simultaneously while maintaining composure and a pleasant and courteous attitude. Computer literacy attainable High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to work with graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL ACTIVITY REQUIREMENTS: EQUIPMENT/TOOLS: Operate office equipment such as computers, printers, copy machine, calculator, facsimile, phones and scanners. WORKING CONDITIONS: Typical working conditions include sitting at a desk for extended periods of time while working on a computer or talking on the phone. Work is performed in a reception area. Involves contact with patients. Interaction with others is constant and interruptive. Hours may vary depending on departmental staffing needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Vision must be correctable to view computer screens and read printed information. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus. Hearing must be in the normal range for telephone contacts and other conversations. The above is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities or requirements.
    $17-21.5 hourly 47d ago
  • Patient Experience Representative-Pulmonary

    The Iowa Clinic, P.C 4.6company rating

    Patient access representative job in West Des Moines, IA

    Wondering what a day in the life of a Patient Experience Representative: Sleep Center at The Iowa Clinic might look like? * Arrive at work in the morning - no night shifts here! * Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes. * Strives to create The Iowa Clinic Experience with each interaction. * Leave in the evening - hooray for working standard clinic hours! Qualifications * High School diploma or equivalent required. * No medical office experience necessary, we will train you! * Highly motivated to work in a healthcare setting. Bonus points if… * You love exceeding people's expectations * You enjoy having fun where you work * Finding meaningful connections is what you live for Know someone else who might be a great fit for this role? Share it with them! What's in it for you * One of the best 401(k) programs in central Iowa, including employer match and profit sharing * Employee incentives to share in the Clinic's success * Generous PTO accruals and paid holidays * Health, dental and vision insurance * Quarterly volunteer opportunities through a variety of local nonprofits * Training and development programs * Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on * Monthly departmental celebrations, jeans days and clinic-wide competitions * Employee rewards and recognition program * Health and wellness program with up to $350/year in incentives * Employee feedback surveys * All employee meetings, team huddles and transparent communication
    $30k-34k yearly est. Auto-Apply 11d ago
  • Utilization Management Rep II

    Elevance Health

    Patient access representative job in West Des Moines, IA

    Utilization Management Representative II must reside in Iowa. Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Utilization Management Representative II is responsible for managing incoming calls, including triage, opening of cases and authorizing sessions. How will you make an impact: * Managing incoming calls or incoming post services claims work. * Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. * Obtains intake (demographic) information from caller. * Conducts a thorough radius search in Provider Finder and follows up with provider on referrals given. * Refers cases requiring clinical review to a nurse reviewer; and handles referrals for specialty care. * Processes incoming requests, collection of information needed for review from providers, utilizing scripts to screen basic and complex requests for precertification and/or prior authorization. * Verifies benefits and/or eligibility information. * May act as liaison between Medical Management and internal departments. * Responds to telephone and written inquiries from clients, providers and in-house departments. * Conducts clinical screening process. Minimum Requirements: * Requires HS diploma or equivalent and a minimum of 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Qualifications: * For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. * Certain contracts require a Master's degree. * Medical terminology training and experience in medical or insurance field preferred. * Open-minded and adaptable to evolving technologies * Versatile and able to manage multiple responsibilities * Background in healthcare with training in medical terminology * Experience in the medical or insurance field * Excellent problem-solving, facilitation, and analytical skills Job Level: Non-Management Non-Exempt Workshift: Job Family: CUS > Care Support Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $34k-57k yearly est. 30d ago
  • Patient Access Representative - Downtown - Full Time

    Regional Health Services of Howard County 4.7company rating

    Patient access representative job in Des Moines, IA

    Job Title: Patient Access Representative At MercyOne, health care is more than just a doctor's visit or a place to go when you need medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa's largest medical center, with 802 beds available. The hospital is one of the Midwest's largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa's largest employers. : The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor of charge estimates and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Incumbent will be expected to enhance the patient experience throughout all patient interactions, the majority of which will be face-to-face. What you will Do: * Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor. * Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc). * Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt. * Obtains signed physician orders for all tests and procedures from physicians/offices. * Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed. Want to learn more about MercyOne Des Moines? Click here: Find a Location Des Moines, Iowa (IA), MercyOne Des Moines Join the MercyOne Family! Schedule: * Full Time; 40 hours/week General Requirements: General Requirements: Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support for Healthcare Providers. * Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire. * High School Diploma or equivalent. * Computer experience required * Prefer at least one year of experience in the medical office setting. * Knowledge of medical terminology desirable. * Cardiovascular Medical Terminology class completion within 1 year of hire. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System's circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
    $30k-34k yearly est. 15d ago
  • Bilingual Patient Access Representative I - West Side Clinic

    PHC Primary Health Care

    Patient access representative job in Clive, IA

    As a Patient Access Representative I, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical or dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives. The Patient Access Representative position is a great way to gain hands-on experience that is useful for advancing in healthcare roles. This position typically works at PHC West Side Clinic in Clive and is scheduled Monday - Friday 8:30 AM - 5:00 PM. This position is eligible for $5.00 per hour shift differential if you work a 3-hour shift either on a Saturday or after 5 PM on a weekday. Our team members are occasionally needed to cover other shifts, which may include a Saturday morning, or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. Both Spanish and English language skills are required for this position. What You Will Do * Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges. * Accurately documents messages and communicates to the appropriate individual. * Schedules patient appointments for medical and/or dental clinics, identifying and correcting inaccuracies. * Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor. * Accurately loads insurance into the patient's registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility. * Ensures a consistent revenue cycle process in a medical or dental clinic. Maintains knowledge about enrollment and verification processes for medical or dental services at PHC. * Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms. * Helps patients apply for the sliding fee program. * Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols. * Scans all acquired patient documentation and accurately indexes into electronic health records. * Monitors patient schedules in the medical and/or dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers). * Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience. * Performs other duties as assigned. Qualifications You Need Required * A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role. * Bilingual Spanish/English communication skills, written and verbal. * Excellent customer service skills and commitment to service excellence. * Effective verbal and written communication skills. * Good problem-solving skills with ability to apply critical thinking. * Takes initiative and demonstrates dependability. * Team oriented with ability to collaborate effectively with others. * Listening and reading skills with ability to follow written and verbal instructions. * Basic math skills with ability to count money and make change. * Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications. * Detail oriented with high degree of accuracy * Prioritization skills. * Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. * Demonstrates professionalism with ability to remain calm in all situations and show empathy. Preferred * Associate degree in related field. * Work experience in a community health center, medical or dental clinic, or in the essential functions of the * position. * Experience working with patient registration systems and electronic health records. * Experience using a multi line telephone system. * Experience working with and knowledge of clinical terminology and health insurance. We Take Care of Our People Your related experience and skills determine your base pay. Our typical hiring range for this position is $15.50 - 19.40 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including: * Generous PTO accrual * Eight paid holidays * Tuition reimbursement program * 401k with company match * Medical, dental, vision * Life & disability insurance * Flexible spending & health savings accounts * Supplemental accident & critical illness insurance * Discounted pet insurance * PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 8:30 AM - 5:00 PM 40 Hours Per Week
    $15.5-19.4 hourly 7d ago
  • Inbound Scheduling Specialist

    American Computer Services 4.4company rating

    Patient access representative job in Des Moines, IA

    Our company has been serving clients in banking, annuity, life insurance, property and casualty insurance, health insurance, and state government for over 20 years. Each client we've engaged has communicated the reason for partnering with American Computer Services, Inc. is because our Consultants understand their business, demonstrate superb soft skills, and meet or exceed the skill sets required. Our clients trust American Computer Services, Inc. in helping them deliver their highest priority and strategic projects. Job Description New Year, New Career. Join the Safelite Family! This critical team player is an important first link between our customers and insurance partners by providing professional and helpful phone support for processing claims. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance. Qualifications REQUIREMENTS: Must be 16+ years of age High school diploma or equivalent (or actively enrolled) Prior experience in customer service preferred Ability to operate a computer and telephone systems while seated for extended periods of time Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers Additional Information Apply now! We're known as an auto glass company. That's the focus of what we do. But we're much more - we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization - and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
    $31k-35k yearly est. 60d+ ago
  • Patient Experience Representative - Float (Full-Time)

    The Iowa Clinic, P.C 4.6company rating

    Patient access representative job in West Des Moines, IA

    Wondering what a day in the life of a Patient Experience Representative in our Float Pool at The Iowa Clinic might look like? * Arrive at work in the morning - no night shifts here! * Floats between Ankeny, West Des Moines, Waukee, Urbandale an Downtown locations * Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes. * This position will also serve as a resource to registration, scheduling and clinical staff. * Strives to create The Iowa Clinic Experience with each interaction. * Leave in the evening - hooray for working standard clinic hours! This job might be for you if you have… Qualifications * High School diploma or equivalent required. * Medical Experience in a medical office setting preferred. * Highly motivated to work in a healthcare setting. Bonus points if… * You love exceeding people's expectations. * You enjoy having fun where you work * Finding meaningful connections is what you live for Know someone else who might be a great fit for this role? Share it with them! What's in it for you? * One of the best 401(k) programs in central Iowa, including employer match and profit sharing * Employee incentives to share in the Clinic's success * Generous PTO accruals and paid holidays. * Health, dental and vision insurance * Quarterly volunteer opportunities through a variety of local nonprofits * Training and development programs * Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on * Monthly departmental celebrations, jeans days and clinic-wide competitions * Employee rewards and recognition program * Health and wellness program with up to $350/year in incentives * Employee feedback surveys * All employee meetings, team huddles and transparent communication
    $30k-34k yearly est. Auto-Apply 19d ago
  • Registrar - Emergency Department

    Regional Health Services of Howard County 4.7company rating

    Patient access representative job in Des Moines, IA

    The Trauma Registrar collects trauma data for quality improvement, epidemiology and injury research. Codes and enters data into computerized trauma registry. Generates Trauma Services reports. ESSENTIAL FUNCTIONS: * Identifies cases for inclusion into the trauma registry. * Abstracts data from EMR. * Assigns and scores all injuries, procedures and complications utilizing AIS and ICD-10 coding systems. * Inputs all data into trauma registry. * Prepares and provides reports as requested. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Registered Health Information Administrator preferred. * Previous experience in medical record abstracting and data entry preferred. * ICD-10, AAAM-AIS 15, and ATS Trauma Registry course preferred or completed within a year of hire. * Strong Anatomy, Physiology and Medical terminology background. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
    $26k-32k yearly est. 2d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in West Des Moines, IA?

The average patient access representative in West Des Moines, IA earns between $26,000 and $41,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in West Des Moines, IA

$33,000

What are the biggest employers of Patient Access Representatives in West Des Moines, IA?

The biggest employers of Patient Access Representatives in West Des Moines, IA are:
  1. Trinity Health
  2. Primary Health Care Corporation
  3. UnityPoint Health
  4. Regional Health Rapid City Hospital
  5. PHC Primary Health Care
  6. Cottonwood Springs
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