Patient access representative jobs in Weston, FL - 2,668 jobs

About DigiTalkTell: DigiTalkTell is a leading provider of innovative digital communication solutions. We are dedicated to delivering cutting-edge technology and exceptional service to our clients. Our team thrives on creativity, collaboration, and a commitment to excellence. Job Description: As a Front Office Representative at DigiTalkTell, you will be the first point of contact for our clients and visitors. Your role is crucial in ensuring a professional and welcoming environment. You will handle a range of administrative tasks, provide exceptional customer service, and support the daily operations of our office. Responsibilities: Greet and assist visitors and clients in a professional and courteous manner. Answer and direct phone calls, take messages, and handle inquiries. Manage scheduling and coordinate appointments for staff and clients. Perform clerical duties such as filing, data entry, and maintaining office supplies. Handle mail and package distribution. Assist with office events and meetings as needed. Ensure the front office area is clean, organized, and presentable. Qualifications Qualifications: High school diploma or equivalent; additional certification or relevant coursework is a plus. Proven experience in a front office or customer service role is preferred. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Friendly, professional demeanor with a strong customer service orientation. Ability to handle sensitive information with confidentiality. Additional Information Benefits: Competitive salary with performance-based incentives. Health, dental, and vision insurance plans. Paid time off (PTO) and holidays. Opportunities for professional development and career growth. Supportive and inclusive work environment. Convenient location in the heart of Miami, FL.

Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it. We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect. If you share these beliefs and want to join us to make a difference, please take some time to read the post below. REESPONSIBILITIES: The Patient Experience Representative is responsible for providing support through our patient-centered approach to deliver integrated information and customer service while providing administrative and clerical support to the specific assigned department. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Essential Functions: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries to the proper party. Performs general administrative duties as required: preparing letters, memoranda and reports answering telephone, preparing incident reports, photocopying, etc. Works with the treatment team, facilitating interaction and communication between team members for the overall benefit of the person served. Monitor scheduled appointments by calling the client in advance - Optimizes client' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Utilizes automated (or if unavailable, manually) computer software to schedule appointments, take messages for physician visits and services, and effectively communicates such information to the appropriate party per established protocols or rules of client. Assist the physician or registered nurse in each assign clinic by organizing the schedule, preparing forms, calling clients, etc. Education and/ or Experience: High School Degree required / 1 to 2 years of Physician Practice Front Office and Medical Billing, or Hospital Registration or related experience preferred. Ability to work on word processing/internet software is needed for this position. Bilingual : English / Spanish Job Type: Full-time Benefits: Dental insurance Health insurance Life insurance Vision insurance Work Location: In person

5th HQ - We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required. Key Responsibilities: Respond to Amazon customer service messages promptly and professionally. Process customer refunds efficiently. Learn and manage the process of customer returns. Run daily reports and follow up on any action items. Review invoices and potentially learn to process deposits. Assist with various tasks as needed, demonstrating flexibility and a willingness to adapt to new challenges. Perform general office duties, such as managing phone calls, emails, and correspondence. Organize and schedule appointments, meetings, and conferences. Maintain and update office records, databases, and filing systems. Prepare reports, presentations, and documents as needed. Skills/Qualifications: High school diploma or equivalent; further education or certifications in administration or customer service is a plus. Previous experience in a customer service or administrative role is preferred. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Strong communication skills, both written and verbal. Bilingual English/Spanish is a plus. Excellent organizational skills and attention to detail. Ability to multitask and manage time effectively. Positive attitude and a proactive approach to problem-solving. Willingness to learn new skills and take on different tasks as required.

This Customer Service Rep - Electric/Water position is full-time (non-exempt) position is based on a 40-hour work week with a pay rate of $18.4111. This position is part of the public employees Union (PEU) and will work at Utilities Building located at 120 N Federal Hwy #104, Lake Worth, FL 33460. In addition, this position offers: Vacation and Sick Leave Accruals 13 Paid Holidays 3 Floating Holidays City of Lake Worth Beach Medical Benefits that include Life Insurance, Dental and Vision coverage Retirement Plan JOB SUMMARY: Under general supervision, responsible for handling Utility customer questions, payments, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one stop resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES: Receive, answer, resolve and process inquiries and issues from customers, contractors and other city departments by telephone, email, fax, or in person. Use computerized systems for information gathering, data resources, creating service requests, troubleshooting, etc. Research and verify Utility customer account information to provide information regarding services, products, billing, etc. Process and balance utility payment batches for payments received through mail and drop boxes to proper accounts. Accept and process new service applications, as well as service terminations and transfer requests. The examples of essential functions as listed in this classification specification are not necessarily descriptive of any one position in the class. The omission of an essential function of work does not preclude management from assigning duties not listed herein if such functions are a logical assignment in relation to the position. KNOWLEDGE, SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty and possess a positive, professional demeanor. Communicate effectively with supervisors, team members, other departments and the public, with customer service and professional demeanor. Communicate verbally and in writing in a concise, clear and professional manner. Learn new/revised processes quickly and follow instructions to ensure completion of assignments with accuracy and minimal supervision. Use multiple systems/applications simultaneously to complete assignments effectively and efficiently (Microsoft Office, Naviline, PayNearMe, Paymentus, Tantalus, etc). Adapt to changing assignments, procedures, etc., quickly and willingly to assist customers and team members. Stay updated on office guidelines, safety procedures, and all daily changes. Maintain strong attention to details, ensuring accurate completion of assignments and minimal repetition of customer requests. Deal with difficult situations/customers and conflict using de-escalation, empathy and knowledge. Demonstrate knowledge of utilities (electric and water) needed to assist customers. Knowledge of office equipment to use effectively and safely. High productivity with accuracy in a busy environment with multiple interruptions by using prioritization skills. WORK ENVIRONMENT: Office environment, fixed work schedule, face to face interaction with co-workers and customers, call center, sitting, standing, lifting light objects (up to 10 pounds). EDUCATION AND EXPERIENCE: Graduation from High School or equivalent, plus (3) years' experience in a customer service office position performing the above skills and knowledge. Bilingual a plus or preferred. All full-time employees are considered critical in response to emergency situations and may be deemed essential as needed depending on the situation. Employees in this position will be required to complete the FEMA Incident Command System (ICS) Certification Levels 100, 200, 700 and 800 within the first six months of employment. Certain positions may be required to attain additional ICS training as needed. The job description does not constitute an employment agreement between the City of Lake Worth Beach and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The City of Lake Worth Beach is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, this organization provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Applicants for positions with the City of Lake Worth Beach should know and be aware of the following: Applicants for employment who become candidates for available employment positions should note employment is contingent upon satisfactory completion of all reference checks and pre-employment physical satisfaction. Upon request, information on the nature and scope of an inquiry will be provided under FS 119. Furthermore, some of the job classifications within the City of Lake Worth Beach workforce are covered by Collective Bargaining Agreements with a union. Consistent with Chapter 447 of the Florida Statutes, a bargaining unit employee has the right to join or not join the union. However, the Union is not obligated to represent a non-member.

Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Retail

**Job Title: Medical Front Desk Receptionist** **Job Type:** Full-time **Reports To:** Office Manager The Medical Front Desk Receptionist is the first point of contact for patients in our healthcare facility. This role is essential in creating a welcoming environment and ensuring a smooth patient experience. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a commitment to providing outstanding patient care. **Key Responsibilities:** - **Patient Interaction:** Greet patients and visitors warmly, providing a welcoming atmosphere. Respond to inquiries and assist with scheduling appointments and follow-ups. - **Patient Registration:** Collect and verify patient information, including insurance details, and assist with completing necessary paperwork and forms. - **Appointment Management:** Schedule patient appointments, manage the provider's calendar, and ensure optimal patient flow. Confirm upcoming appointments and notify patients of any changes. - **Communication:** Answer phone calls in a courteous manner, redirect calls as needed, and handle patient concerns or inquiries effectively. - **Record Keeping:** Maintain accurate and up-to-date patient records, ensuring all information is entered into the electronic health record (EHR) system securely and efficiently. - **Insurance Verification:** Verify patient insurance eligibility and benefits for personal injury patients. - **Billing Coordination:** Assist with billing inquiries and direct patients to the billing department for further questions or issues. - **Office Operations:** Perform general administrative tasks, including filing, faxing, and managing office supplies. Ensure the front desk and waiting area are clean and organized. - **Collaboration:** Work closely with healthcare providers and other staff members to coordinate patient care and ensure an efficient office workflow. **Qualifications:** - High school diploma or equivalent; additional certification in medical administration or related field is a plus. - Proven experience as a medical receptionist or in a similar role within a healthcare setting. - Strong knowledge of medical terminology and familiarity with insurance processes is an advantage. - Proficient in using office equipment and various software applications, including electronic health records (EHR). - Excellent verbal and written communication skills. - Strong organizational skills and the ability to multi-task in a busy environment. - Bilingual **Working Conditions:** - Fast-paced medical office environment. - May require occasional overtime, especially during peak hours. COR Medical Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss! Key Responsibilities: Creating and managing case files using proprietary case management systems. Reviewing CT scans to ensure compliance with Mako Surgical protocol. Segmenting CT scans into 3D anatomical bone models using specialized medical imaging software Creating pre-operative surgical plans for robot-assisted total hip and knee replacements. Reviewing anatomical segmentation and surgical plans for accuracy, including landmark identification, implant sizing, and positioning. Uploading completed surgical plans to field-based representatives. Documenting all activities in accordance with department procedures and standards. Following standardized work instructions to ensure consistency and compliance. Supporting customer satisfaction by communicating clearly and providing timely updates to relevant teams. Collaborating with cross-functional teams to meet maintenance and pre-operative planning goals. Qualifications: High School Diploma or equivalent required. Minimum of 2 years of related work experience or equivalent education (Associate's degree or higher). Minimum of 3 years' experience in a healthcare, imaging, or technical production setting. Strong attention to detail with a focus on accuracy and repeatability. Ability to handle multiple tasks in a high-volume, fast-paced environment. Customer service orientation and effective communication skills. Proficiency in Microsoft Office Suite Experience with Salesforce or Materialize MIMICS Knowledge of Adobe Photoshop Radiology certifications or experience in CT, X-ray, or MRI Certification in Nursing or a related medical field Completion of a college-level anatomy course Familiarity with digital image processing or medical imaging platforms NO C2C CANDIDATES Interested Candidates please apply on our website at https://jobs.jblresources.com. For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com. JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **JBL is an Equal Opportunity Employer and E-Verify Company

The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive. Essential Duties and Responsibilities: Greets, checks-in and checks-out patients Handles new and existing patient inquiries Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate Collects and posts patient payments Answers phone calls and emails relaying information and requests accurately and delivering messages as needed Schedules, reschedules and cancels patient appointments Provides support to their assigned doctor and assists other PCCs as needed Provides supplement and nutraceutical information to patients and answers questions as needed Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws Qualifications and Requirements: High School Diploma required; Completed college coursework, Medical Assistant Certificate or Associate's Degree preferred A minimum of 2 years professional experience in a clinic or medical practice required Knowledge, Skills and Abilities: Knowledge of general clinic or medical practice processes Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication Excellent organizational and time management skills Ability to identify and resolve problems Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers Ability to maintain confidentiality of sensitive and protected patient information Ability to work effectively as a team player and provide superior customer service to all staff and leadership Dress Code Requirements : Black (Brand - BarcoOne) scrubs are to be worn Monday thru Thursday Employee will receive 4 tops and 4 bottoms (they can choose the style) upon hire Company will purchase one additional set at employee's annual work anniversary Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent sitting for long periods of time Frequent typing and viewing of computer screen Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone Frequent hearing, listening and speaking by telephone and in person Occasionally required to stand, walk, reach with hands and arms, stoop or bend Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day Work Environment: The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work indoors in temperature-controlled environment The noise level is usually moderate with occasional outbursts from patients during treatment

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 40 hours per week; shifts are Monday through Friday, 8:30am - 5:00pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of patient registration task and front desk operations. Ability to orally communicate effectively with others, with or without the use of an interpreter. Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services. Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature. Clear understanding that FoundCare, provides information on educating individuals on safer sex practices which would include but not be limited to, exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities as part of the agency's mission in the prevention and transmission of HIV disease. Knowledge of community/insurance programs. PC proficiency. PHYSICAL REQUIREMENTS: Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties. Full range of body motion required. Position requires reaching, bending, and handling objects with hands and/or fingers, talking and/or hearing, and sight. Ability to lift and carry objects weighing 25 pounds or less. Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. MINIMUM QUALIFICATIONS: High school diploma or GED. Possess 1-2 years of office/clerical skills. Outstanding customer service skills and the ability to interact and work with diverse populations. Capable of high-volume data entry. Experience in medical records and electronic billing systems. Health Insurance experience. Previous cash posting and accounts receivable experience. Salary Description $17-$19 per hour

Insight Global is seeking 20 Patient Access Center Representatives to join a healthcare system in Miramar, Florida. This Patient Access Center is responsible for answering calls for 50+ offices that are part or affiliated with the hospital system. The hospital system is migrating an additional 50 offices to their phone system and their team is urgently hiring. The PAC Representatives are responsible for answering all phone calls for the offices including patient appointments, prescription refills, rescheduling an appointment, following up on results, etc. The PAC will document these phone calls within the Talk desk system, complete the request or escalate the call if deemed necessary. The PAC team typically receives 100,000 phone calls per month and an average of 150-200+ calls per week for each Representative to handle. The ideal candidate will have prior customer service or call center experience working within a 100% phone support role and is technically savvy or able to learn computer systems quickly. The PAC team works on site everyday within one of the hospital's corporate offices. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements -6 months-3+ years of call center experience -Bilingual in English and Spanish -Interested and able to work in a 100% phone support role -Technically savvy and quick to pick up computer operations (email, phone systems, documentation platforms) -Able to commit to the schedule - Monday-Friday @ 9:00AM-2:30PM / 27.5 Hours -Able to pass a background check including misdemeanors and felonies -Able to pass a drug screen including marijuana (even if they have a medical card) -Previous healthcare experience -Experience with Epic EMR -Exposure/knowledge of Talkdesk contact center platform

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital. KEY RESPONSIBILITIES: Greet and direct patients and visitors to appropriate nursing units and departments. Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software and websites. Educate patients on financial responsibility and potential solutions. Obtain signatures and distributes forms including: General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.) Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software and websites. Responsible for knowledge and accurate use of CMS guidelines including: HIPAA, EMTALA, MSP, etc. Works effectively with fellow co-workers and all other hospital departments. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversity for all customers (internal and external). Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service. Performs other duties as assigned. REQUIRED KNOWLEDGE & SKILLS: Excellent customer service and communication skills Ability to discuss and collect patient financial responsibility Ability to work within various environments including Emergency Dept, Central Reg, Bedside Reg, etc. Ability to work independently, prioritize and multi-task Medical terminology and/or insurance knowledge Bilingual; Spanish-speaking preferred. EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: Education: High School Diploma or Equivalent Required Experience: 1-2 years of relevant experience preferred Must clear background and drug test required.

Full-time Description Care Coordinator General Summary: Responsible for coordinating patient shifts and visits, maintaining, and maintaining scheduling records and care logs. This includes accurate and timely communication of scheduling changes between office and field staff. Support Agency leaders within the company's day-to-day operations and general compliance. Address and support the administrative needs of clients and caregivers within the Agency. Patient Population: N/A Essential Functions: Ensure timely staffing and scheduling visits for field staff, including reassignments or call-in replacements. Ensure accurate time and mileage entries by field staff to assist with client billing and field staff payroll. Ensure timely follow-through with field staff and patients/families, which may include but is not limited to the Start of Care (SOC) report, Schedule Calendar Report, telephone calls, emails, faxes, etc. Maintain a current client roster with necessary information. Ensure caregivers have met all HR requirements and possess the skills for their assigned patients. Communicate effectively with clients, their families, team members, and other healthcare professionals. Oversee Agency communications, including telephones, mail, email, and fax. Promote the Company's financial success by maintaining proper caregiver pay rates and limiting overtime hours. Demonstrate commitment and professional growth by participating in in-service programs and maintaining/improving competency. Handle after-hours administrative duties as assigned. This description is a general statement of the required essential functions performed regularly and continuously. It does not exclude other duties as assigned. Supervises: N/A Requirements Experience: At least one (1) year experience in a general office environment. Preferred, Health care experience. Skills: Ability to communicate verbally and in writing effectively. Computer skills. Must read, write and comprehend English. Education: High school diploma or equivalent. Licensure/Certification: Current driver's license in good standing. The employee is responsible for renewing their driver's license before it expires to continue employment. Physical Requirements: Prolonged sitting, standing, and walking are required. Ability to handle stressful situations calmly and courteously at all times. Requires working under some stressful conditions to meet deadlines and Company needs. Environmental/Working Conditions: Works primarily in an office environment. Some exposure to unpleasant weather.

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital. Additional Information Greet and direct patients and visitors to appropriate nursing units and departments. Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software and websites. Educate patients on financial responsibility and potential solutions. Obtain signatures and distributes forms including: General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc. Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software and websites. Responsible for knowledge and accurate use of CMS guidelines including HIPAA, EMTALA, MSP, etc. Works effectively with fellow co-workers and all other hospital departments. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversity for all customers (internal and external). Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service. Performs other duties as assigned. Excellent customer service and communication skills Ability to discuss and collect patient financial responsibility Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc. Ability to work independently, prioritize and multi-task Medical terminology and/or insurance knowledge Bilingual; Spanish-speaking preferred. EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: Education: High School Diploma or Equivalent Required Experience: 1-2 years of relevant experience preferred Software/Hardware: Microsoft Office and/or Medical Systems (e.g., Meditech) What Should I Know About Hialeah Hospital? Our 378-bed acute care hospital opened in 1951 to serve the Hialeah, Florida community. Our team is committed to honoring the trust that our patients place in us by providing compassionate, safe, high-quality care in the right place, and at the right time. Hialeah Hospital has been honored to receive a number of awards and designations for our superior health care services, including: Cardiac American Heart Association Get with the Guidelines - Heart Failure Gold Plus Award, 2018 American Heart Association Get with the Guidelines - Target Stroke Gold Plus Award, 2018 Bariatric American College of Surgeons/American Society for Metabolic and Bariatric Surgery - MBSAQIP Accredited Center BCBS â€" Blue Distinction Specialty Care Bariatric Surgery, January 2018 Neurology Advanced Primary Stroke Center Re-accreditation, April 2018 Women's Services American College of Radiology granted Stereotactic Breast Biopsy Re-accreditation, March 2016 Hyperbaric Unit Healogics Center of Distinction Award, 2017 Laboratory Services/Blood Bank Certificate of Accreditation from College of American Pathologist

is responsible for patient outreach and coordination of care. This job description may be edited at any time per the company's needs, with relevant notice to the employee. Essential Duties and Responsibilities: Use company software to track patients in the system and ensure proper outreach to beneficiaries. Contact and schedule patients for appropriate appointments for company participants. Assist practices to increase performance of annual wellness visits (Medicare patients) and annual physicals (commercial patients) as well as follow ups and any other medically necessary visits. Develop rapport with patients, caregivers, physicians, and providers and deliver superior customer service. Utilize strategies / toolsets for more accurate, efficient, and engaging communication with patients, office staff and company teams as requested. Patient Engagement Systems: Maintain patient engagement processes and systems. Fostering a team approach by working collaboratively with the family, primary care provider and other members of the healthcare team to ensure coordination of services. Provide summaries to relevant stakeholders to improve patient outcomes. Must abide by all HIPAA, Confidentiality and Privacy laws. Other duties may be assigned by your Supervisor and Managers. Communications as needed with physicians and other health care professionals. Education / Experience: AA or Bachelor's degree an advantage but not required. 1-2 years' experience with patient engagement / interaction preferred. 1-2 years' experience in a contact center environment. 1-2 years' experience working with major EMR software. (eClinical, Athena, PracticeFusion, etc.) Bilingual preferred Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Working knowledge of health delivery systems /general practices. Experience with intranet or web-based communication vehicles. Excellent written and verbal communication skills and customer service Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions, escalates issues to management as needed Safety and Security - Uses equipment and materials properly. Attendance/Punctuality - Is consistently at work and on time. Knowledge of HIPAA: Legal and ethical consideration related to employee information. Must be computer literate in EMR and Microsoft office products. Unrestricted driver's license. Physical Demands: While performing the duties of this Job, the employee will have a combination of standing, sitting, bending, and reaching. May work at a computer monitors for prolonged periods. The employee may lift and/or move up to 10 pounds.

About the Role The Patient Access Representative/Surgery Scheduler position is responsible for receiving patients in a kind and caring manner and to ensure that the day-to-day operations of the front office are completed. MAJOR DUTIES AND RESPONSIBILITIES: Patient Access Representative Checking patients in and out Answering the phone to address patient inquiries and scheduling appointments Documenting insurance information, personal information, payment methods and other important patient information Updating patient files and appointment information accurately Communicating information and important details to other medical care staff Contacting insurance companies regarding coverage, preapprovals, billing and other issues Processing payments from patients and handling billing issues between patients and insurance companies Managing various types of paperwork and other clerical duties Surgery Scheduler Exhibit excellent customer service internally and with patients and other external customers. Schedule surgery at the appropriate facility. Schedule coordinated surgeries with other physicians' offices as needed. Order special surgical equipment, when necessary. Communicate with Hospital Coordinator in regard to add-on cases, cancels or reschedules to ensure accuracy. Schedule all surgical cases. Enter all scheduled surgeries into the computer and update as necessary. Monitor surgery schedule to maintain a consistent, efficient flow to avoid physician down time. Forward to precert all outpatient and inpatient cases with patient's insurance company. Obtain medical clearances for scheduled surgeries if needed. Communicate all surgical instructions to patient via patient portal, letter, or phone call. Send all surgical orders to surgical facility. Other duties as assigned. JOB REQUIRMENTS: Education High School Graduate or GED equivalent Organizational skills training preferred Computer courses preferred Organizational Skills Training preferred Experience 2 years previous experience in medical office setting preferred 2-3 years' experience working in a business office 2-3 years supervisory experience Previous experience with multi-phone lines Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people. Mathematical Skills Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have knowledge of basic computer software. Other Skills and Abilities Requires great attention to detail and organization Ability to develop and maintain effective relationship with physicians, staff, leadership and external entities. Proficiency in Microsoft Office software, CAQH, various verification sites Reliability, ability to multi-task and provide high-level problem-solving skills Ability to maintain strict confidentiality Plan, coordinate, implement services to support the medical providers Ability to work independently Ability to work under pressure Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Travel is primarily local during the business day. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand. Salary Range: $24.00 - $30.00 per hour The compensation range listed reflects the anticipated base pay for this position. Actual compensation will be determined based on factors such as relevant experience, education, skills, and work location. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

We are hosting an on-site interview day in Boynton Beach, FL on Wednesday, January 28! Please apply to this position if you are interested in being considered for Access Center Opportunities with NYU Langone Health in Florida. A Recruiter will then reach out to confirm interest and schedule your interview time. We are hiring for full time Patient Scheduling positions, Monday - Friday, fully on-site, based in Boynton Beach, FL. Position Summary: We have an exciting opportunity to join our team as a Access Center Representative I. In this role, the successful candidate will act as the first "welcome" for the caller on behalf of the NYU Faculty Group Practice (FGP) physician practices. They will schedule patient appointments and field inquiries, concerns, and requests via inbound calls. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and follow established protocols to schedule patient appointments for specialized services. They will ensure that patient needs are met and promote the optimal Patient Experience. The Access Center Representative will establish and maintain effective relationships with patients and callers via active listening, empathy, rapport, courtesy, and professionalism. Job Responsibilities: Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines. Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals. Research providers and practices throughout the NYULH network to best meet the patient's needs. Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition. Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc. During all interactions, display characteristics of inquiry, empathy, courtesy, and respect. Adhere to Patient Access Center call metrics and goals as outlined. Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes. Proactively keep up to date on all communications. Participate in multidisciplinary quality and service improvement teams as appropriate. Demonstrate regular, consistent, and punctual attendance. Adhere to Patient Access Center policies and procedures. Serve as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision, and values and promoting excellence in the patient experience during every encounter. Drive consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off). Greet patients warmly and professionally, stating name and role, and clearly communicate each step of the care/interaction as appropriate. Work collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries, whether in person, by phone, or via electronic messaging. Proactively anticipate patient needs and participate in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalate to leadership as appropriate. Share ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (i.e., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.). Partner with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Take a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications: To qualify, you must have a high school diploma or equivalent, plus 6 months+ of Contact Center or Customer Service-related experience or an equivalent combination of education and experience. Preferred Qualifications: Experience working within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The Access Community Benefits Coordinator plays a critical role in supporting patients by connecting them with essential social service programs that enhance their overall well-being and access to care. As a key liaison between patients and available community resources, the coordinator is responsible for: Program Navigation & Assistance: Assisting patients in accessing and applying for a wide range of government and community benefit programs, including: Medicaid through the Department of Children and Families (DCF) Medicare Savings Programs SNAP (Food Stamps) Lifeline Government Phone Assistance Long-Term Care Waiver Medicaid LIHEAP (Low-Income Home Energy Assistance Program) Disabled Parking Permit Applications Special Transportation Services (STS) Section 8 Housing Assistance Patient Advocacy: Acting as an advocate to help patients understand their eligibility, complete applications, and follow up on the status of services. Community Resource Navigation: Maintaining up-to-date knowledge of available programs, application processes, and eligibility requirements to provide accurate guidance and support. Collaboration & Communication: Working closely with center administrator, marketing sales team, and external agencies to ensure coordinated support for patients' social and health-related needs. Documentation & Reporting: Accurately documenting assistance provided and maintaining compliance with organizational and regulatory requirements. The Access Community Benefits Coordinator serves as a compassionate and knowledgeable resource, ensuring that patients are empowered to access the full spectrum of benefits available to them for improved quality of life and health outcomes. DUTIES AND RESPONSIBILITIES The Access Community Benefits Coordinator is responsible for ensuring eligible members receive timely and effective support in accessing public assistance programs and are fully engaged with Claremedica's Access services. Key duties and responsibilities include: Medicaid Recertifications: Assist patients with DCF Medicaid redeterminations and recertifications, ensuring documentation is submitted on time to avoid lapses in coverage. Eligibility Screening: Conduct thorough screenings of all members for Medicaid eligibility and Dual Eligibility (Medicare & Medicaid) to maximize benefit access and improve health outcomes. Dual Member Growth: Strategically identify and support eligible patients to increase the number of Dual Eligible members at each center, contributing to overall center performance metrics. New Member Orientations: Conduct comprehensive new member orientations to educate patients about available benefits, services, and how to access them through Claremedica's Access program. Lead Generation & Outreach: Consistently generate a minimum of 10 qualified Access leads per month, referring patients to the appropriate sales or enrollment teams for PCP Changes or Plan Changes - New Sales. Access Engagement Rate: Ensure 90% of members per center are engaged and seen by an Access Representative, tracking contact efforts and outcomes to maintain a high level of program participation. Application Assistance: Provide direct support with applications for programs such as SNAP, LIHEAP, Lifeline, LTC Waiver, STS, and other community-based services. Documentation & Reporting: Maintain accurate records of all interactions, applications, and outcomes in internal systems and databases in compliance with organizational protocols. Team Collaboration: Partner with clinical teams, care managers, and community outreach staff to coordinate services and ensure patients receive holistic, wraparound support. Documentation in EHR: Accurately document all daily member appointments, interactions, and services provided in the Electronic Health Record (EHR) system to support performance tracking. The coordinator plays a key role in reducing social barriers to care and enhancing patient satisfaction by connecting members with the support they need to live healthier, more stable lives. Collaboration with Other Departments: Centers/Center Admins: Medical Assistant Center Operations & Sales Team: Welcome & Patient Engagement WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. FREQUENCY FACTOR TABLE FUNCTION FREQUENCY Walking and standing Less than 25% Sitting More than 75% Physical Hand and Finger Dexterity (office equip. typewriter, computer) More than 75% Close vision the ability to adjust Focus (typewriter and/or computer) More than 75% Talking and Hearing More than 50% Lifting less than 10 pounds Seldom Lifting 10-30 pounds Seldom WORK ENVIRONMENT Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards Qualifications QUALIFICATIONS/REQUIREMENTS Experience with DCF Medicaid & SNAP, Social Security SSA - Supplemental Security Income SSI, Retirement, Disability and Medicare, Section 8 Housing, LIHEAP, STS and additional Community Social Programs. Customer Services Skills Data Entry and Experience with MS/Office (Word, Excel & Outlook) required. Advanced analytics reporting via Excel. English, Spanish and Creole speakers a plus. Demonstrable ability to communicate, build trust and rapport with clients on the phone. Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.

We are seeking a tech-savvy and customer-focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Scheduler, you will be responsible for managing our online appointment system, answering patient inquiries, and assisting with patient check-in and registration. Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience. To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care. We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below and apply for this exciting opportunity today! Required Education and Experience High school graduate or equivalent One year of related experience AAP/EEO Statement In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.