How to hire a project and support manager

How to hire a project and support manager, step by step

Here's a step-by-step project and support manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a project and support manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new project and support manager
• Step 8: Go through the hiring process checklist

What does a project and support manager do?

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1. Identify your hiring needs

   The project and support manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

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   Hiring the perfect project and support manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of project and support managers.

   Type of Project And Support Manager	Description	Hourly rate
   Project And Support Manager		$24-51
   Information Technology Project Manager	An information technology project manager is responsible for supervising the technology department, ensuring that all tasks are being done by following technological strategies and solutions. Information technology project managers' duties include monitoring the technology team's daily operation, handling team members' concerns, managing customers' inquiries and complaints, helping team members' in achieving their professional growth, creating reports, sharing updates during team and board meetings, and maintaining effectivity of operational procedures... Show more	$36-71
   Manager, Project Management	The role of a project management manager involves the planning, execution, monitoring, control, and closure of projects. Project managers oversee the scope of the entire project, the team, success or failure, and its resources... Show more	$35-69

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Status Reports
   • Portfolio
   • Excellent Interpersonal
   • Lean Six Sigma
   • SharePoint
   • Support Project
   • PMO
   • Risk Management
   • Project Scope
   • Customer Satisfaction
   • Database
   • Quality Standards
   • Litigation

   Check all skills

   Responsibilities:

   • Manage team of testers to develop test plans and test cases for QA software platform.
   • Manage a team of support engineers responsible for support and maintenance of a portfolio of applications.
   • Lead PMO organizational improvement initiatives, reducing resource needs.
   • Manage and implement all code releases for several applications including all database functions associate with the applications.
   • Lead professional services engagements from assessment analysis to completion by partnering directly with healthcare providers to enhance revenue collection and efficiency.
   • Used SharePoint for remote document sharing and sharing monthly and weekly reports.

   More project and support manager duties

3. Make a budget

   Including a salary range in the project and support manager job description is a good way to get more applicants. A project and support manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a project and support manager in Mississippi may be lower than in Connecticut, and an entry-level engineer typically earns less than a senior-level project and support manager. Additionally, a project and support manager with lots of experience in the field may command a higher salary as a result.

   Average project and support manager salary

   $74,458yearly

   $35.80 hourly rate

   ---

   Entry-level project and support manager salary

   $51,000 yearly salary

   Updated December 15, 2025

   Average project and support manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$101,925	$49
   2	New York	$94,401	$45
   3	District of Columbia	$92,037	$44
   4	Massachusetts	$88,764	$43
   5	Washington	$82,814	$40
   6	Nevada	$81,916	$39
   7	Ohio	$80,906	$39
   8	Pennsylvania	$78,711	$38
   9	Texas	$78,625	$38
   10	Minnesota	$78,289	$38
   11	Georgia	$77,242	$37
   12	New Jersey	$75,872	$36
   13	Maryland	$69,899	$34
   14	Illinois	$69,354	$33
   15	North Carolina	$68,791	$33
   16	Virginia	$68,233	$33
   17	Colorado	$67,911	$33
   18	New Mexico	$66,371	$32
   19	Missouri	$66,183	$32
   20	Florida	$58,795	$28

   Average project and support manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$145,875	$70.13	537
   2	Apple	$141,097	$67.84	90
   3	Uber Technologies	$124,814	$60.01	2
   4	Bed Bath & Beyond	$116,159	$55.85
   5	Parsons	$114,569	$55.08	114
   6	Sidley Austin	$110,594	$53.17	5
   7	Thales	$100,869	$48.49	1
   8	Southern California Edison	$95,249	$45.79	18
   9	Sears Holdings	$95,192	$45.77	16
   10	NIIT Technologies	$89,965	$43.25
   11	Builders FirstSource	$84,588	$40.67	19
   12	Financial Industry Regulatory Authority (finra)	$83,763	$40.27	6
   13	PEARL RIVER VALLEY ELECTRIC POWER ASSOCIATION	$83,742	$40.26
   14	Edison International	$83,344	$40.07	13
   15	Hewlett Packard Enterprise	$82,526	$39.68	18
   16	Aldridge	$80,499	$38.70	4
   17	Colorado State Express	$80,318	$38.61
   18	A.C.S.	$80,318	$38.61	2
   19	Wastren Inc	$80,318	$38.61
   20	JFrog	$80,238	$38.58	4

4. Writing a project and support manager job description

   A job description for a project and support manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a project and support manager job description:

   Project and support manager job description example

   Job DescriptionWilliams & Connolly LLP has an opening for an experienced Litigation Support Project Manager. Under the direction of the Director of Litigation Support and Litigation Support Coordinator, the Project Manager is responsible for managing and coordinating eDiscovery and litigation support aspects of individually assigned cases. For each case needing litigation support tools and/or services, the Project Manager is the first and single point of contact for the case team (i.e., attorneys, discovery attorneys, paralegals, document clerks, clients, and vendors). Responsibilities include:
   
   * Advising case teams on best methods for preservation, collection, processing, review and production of electronic data based on case needs;
   
   * Collaborating with case teams in the application of early case assessment, analytics, assisted review, AI and other emerging case technologies;
   
   * Performing technical data management and quality control activities such as: database design, data loading into database applications, creating production subsets and preparing media, performing of database maintenance or supervising Litigation Support Analysts in these tasks;
   
   * Advising case teams on selection of vendors, review platforms and other tools; analyze vendor proposals;
   
   * Managing vendors to assure that high-quality deliverables and services are provided within negotiated schedules and budgets;
   * Developing coding panel layouts, search queries, search term reports and privilege logs;
   * Organizing, documenting and tracking project tasks, media and costs/budget for each case;
   * Assisting with trial preparations and courtroom audio-visual support as dictated by case needs;
   * Troubleshooting litigation support applications and databases;
   * Assisting with analysis and testing of new or updated versions of in-house litigation support software as well as outside vendor technology solutions; and
   * Attend meetings, conferences, and peer events to stay up-to-date on latest eDiscovery and litigation support trends, developments and products.
   
   Candidates must have a minimum of 5 years experience in Litigation Support or 3 years Litigation Support Project Management experience. Extensive knowledge of Relativity/RelativityOne (both end user and admin) is required. Relativity Certified Administrator is strongly preferred. Proficiency in, Case Notebook, CaseMap, dt Search, MS Excel, MS PowerPoint, Trial Director or other trial presentation software and a text editor program is preferred. Applicant must be customer service oriented with ability to multitask and work under tight deadlines. Flexibility to work overtime, weekends and holidays as well as travel are required. The ability to lift and carry up to 25lbs required.

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5. Post your job

   There are a few common ways to find project and support managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your project and support manager job on Zippia to find and recruit project and support manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit project and support managers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new project and support manager

   Once you've selected the best project and support manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new project and support manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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