Quality assurance specialist jobs in Puerto Rico - 86 jobs
Quality Assurance Specialist
West Pharmaceutical Services 4.9
Quality assurance specialist job in Puerto Rico
At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
In this fully onsite role, you will support all quality systems and functions for the respective site. Assists in establishing systems to support the facility to drive continuous improvement and minimize the costs of non-conformance. Plans, schedules, executes, and communicates all items regarding quality issues, complaints, validations, and other projects to the QA Manager and/or other interested parties. Performs all duties associated with compliance-related items for ISO standards and cGMPs. This role is the interface between the customers and site for supporting audits.
Essential Duties and Responsibilities
Coordinates and supports customer, ISO and corporate quality audits.
Leads and assists in investigation of OOSs, complaints and deviations as necessary to identify and find the root cause of product and related quality issues.
Develops and implements audit plans, schedules and supports internal audits. Prepares customer correspondence and audit responses related to quality audits. Prepares and coordinates audit and compliance related CAPAs.
Supports communication and responses for typical customer questions e.g. during audits, and educates relevant functions accordingly.
Supports all affected functions in bringing their systems and processes into compliance with GMP and DI principles and in maintaining that state.
Participates in creation of Enterprise and local procedures on relevant QA topics and support all affected functions in their implementation.
Assists with process and equipment validations as needed.
Assumes responsibility for various assigned projects designed to improve product quality, reduce costs and/or comply with corporate or regulatory requirements.
Supports Quality requirements, including: * System issues and investigations * Assist in assessment and disposition of non-conforming product. * Assist in investigations and reporting. * Review specification and sampling plans to ensure compliance.
Promotes and supports a Lean environment within the facility.
Performs other duties as required and/or assigned.
Education
Bachelor's Degree or equivalent experience. required
Work Experience
Minimum 3 years Quality department, ideally in a manufacturing environment required
Preferred Knowledge, Skills and Abilities
Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
Quality planning and communication skills.
Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
Demonstrated problem solving and planning/organizing skills.
Demonstrated proficiency in MS Office products (Project, Word, Outlook, Excel)
Able to communicate effectively with clear, concise, and organized information, both verbally and in writing.
Able to always comply with the company's safety policy.
Travel Requirements 5%: Up to 13 business days per year Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.Additional Requirements
Must have strong communication and active listening skills to interact with others in a positive manner.
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.
#LI-KR1
#LI-Onsite
$57k-78k yearly est. 7d ago
Looking for a job?
Let Zippia find it for you.
QA Analyst 3-ProdDev
Oracle 4.6
Quality assurance specialist job in San Juan, PR
Oracle Hardware Development (OHD) builds mission critical, ultra-high performance, integrated compute and storage systems with embedded software and management services (ILOM, UEFI.) Oracle Cloud Infrastructure (OCI) is a deep and broad platform of public cloud services that enables customers to build and run a wide range of applications in a scalable, secure, highly available, and high-performance environment deployed on OHD engineered systems.
We are looking for an experienced Quality Engineer with network, GPU and test automation background to join our team. You will be part of a team that is focused on finding new and innovative ways to break our platforms and then working with our development partners to root cause the failures and deploy fixes. We are looking for a candidate with a test mindset and experience in server technologies like Network, GPU, virtualization, and experience automating testing in these areas.
If you are passionate about end-customer quality, come join our team and help us to find and fix bugs as early in the development cycle as possible.
**Responsibilities**
**Skills required:**
1. Thorough understanding of testing methods like functional, regression etc.
2. Experience in Network, Virtualization and GPU testing
3. Experience in writing automated tests (coding in Python, Java or equivalent)
4. Excellent in communicating bugs and driving them to closure
5. Experience with Linux System Administration
6. Experience working with distributed teams (across geographies and groups)
7. Highly motivated and ability to work with minimal supervision.
**Roles and Responsibilities:**
1. Work closely with the development team from the inception of the feature through to delivery.
2. Understand changes in technology and hardware and create effective testcases.
3. Automate test cases.
4. Maintain test cases.
5. Analyze test failures raise code bugs and update tests.
6. There is lot of scope for writing generic framework type modules. Candidate must be able to deliver and maintain such features that may be useful for the entire org.
7. Release cycles are short. Candidate must adapt to an environment where turnaround time is a key measure of success.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $75,200 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Title: Specialist QA (Regulated Industry) - Req. 3517986
Positions Available: 1
Contract Duration: Approximately 5 months
Contract through: ProQuality Network
Summary
As a Specialist QA, you will perform one or more duties in support of Amgen's Quality Assurance program with minimal supervision. This role ensures compliance with regulatory standards and supports quality operations in a regulated manufacturing environment.
Preferred Qualifications
Experience with NPI (New Product Introduction)
Change Control management
FAT (Factory Acceptance Testing)
Validation and PPQ (Process Performance Qualification)
Key Responsibilities / Functions
Review and approve product Master Production Records (MPs)
Approve process validation protocols and reports for manufacturing processes
Participate in incident triage as requested by Quality
Approve Environmental Characterization reports
Release sanitary utility systems
Approve planned incidents and deviations
Represent QA on NPI teams
Lead investigations and root cause analyses
Conduct and lead site audits
Maintain ownership of site quality program procedures
Serve as designee for QA Manager on local CCRB
Review risk assessments and provide guidance
Support automation initiatives
Support facilities and environmental programs
Review and approve Work Orders
Review and approve EMS/BMS alarms
Approve nonconformance (NC) investigations and CAPA records
Approve change controls
Provide lot disposition and authorize shipment
Education Requirements
Doctorate OR
Master's degree + 2 years of directly related experience OR
Bachelor's degree + 4 years of directly related experience OR
Associate's degree + 8 years of directly related experience OR
High School/GED + 10 years of directly related experience
Competencies / Skills
Project management and organizational skills, with the ability to follow assignments through completion
Ability to initiate and lead cross-functional teams
Strong leadership, influencing, and negotiation skills
Expert knowledge in QA, QAL, validation, and process development
Experience interacting with regulatory agencies
Proficiency in word processing, presentation, database, and spreadsheet applications
Strong written and oral communication, facilitation, and presentation skills
Ability to work independently and effectively collaborate at all organizational levels
Advanced data trending and evaluation capabilities
Ability to assess compliance issues accurately
Demonstrated alignment with Amgen Values and Leadership Practices
This is a contract position through ProQuality Network.
We encourage interested candidates to apply directly through the job description link with an updated resume for consideration.
$49k-55k yearly est. 7d ago
Specialist QA
QRC Group 4.3
Quality assurance specialist job in Juncos, PR
Specialist QA with experience in NPI, Change Control, FAT, Validation and PPQs. RequirementsDoctorate or Masters + 2 years of directly related experience or Bachelors + 4 years of directly related experience or Associates + 8 years of directly related experienceBilingual (Spanish/English)(Speak/Write)
Technical Writing
Computer Literacy
$60k-71k yearly est. 6d ago
Quality Control Investigations and Compliance Specialist
Thermo Fisher Scientific Inc. 4.6
Quality assurance specialist job in Manat, PR
Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Title: Quality Control Investigations and Compliance Specialist
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Division/Site Specific Information
Position is based Manati, Puerto Rico. Position will support our Drug Product Division (DPD) at Thermo Fisher Scientific.
Discover Impactful Work:
Join Us as a Quality Control Investigations and Compliance Specialist - Lead Innovation and Excellence in Quality Assurance.
The Quality Control Investigations and Compliance Specialist ensures high standards of quality and compliance in our manufacturing plant's laboratory operations. This role primarily focuses on performing laboratory investigations and maintaining compliance against compendial requirements. The position requires expertise in regulatory compliance, laboratory operations, and technical leadership, with an emphasis on conducting thorough investigations and ensuring adherence to pharmacopeial standards.
A Day in the Life:
* Lead and conduct comprehensive laboratory investigations, including root cause analysis, CAPA development, and implementation of corrective measures.
* Monitor and evaluate changes in USP, EP, and other relevant pharmacopeias, assessing their impact on laboratory operations and product quality.
* Develop and maintain systems to track and implement compendial changes effectively across laboratory documentation, methods, and systems.
* Ensure compliance with GMP and Pharmacopeial requirements in all laboratory operations.
* Lead the change control process for compliance-related changes, ensuring proper evaluation, documentation, and implementation of modifications to comply with updated compendial requirements.
* Collaborate with cross-functional teams to assess the impact of pharmacopeia changes on existing products and processes and develop strategies for compliance.
* Develop and revise key laboratory SOPs, test methods, and quality control documentation as needed to maintain compliance with compendial requirements.
* Mentor junior staff on proper investigation techniques and compliance maintenance.
* Represent the laboratory in high-level meetings related to compliance and investigations.
* Develop and maintain technical writing standards for laboratory documentation, including investigation reports, SOPs, and technical protocols.
Keys to Success:
Education
* Bachelor's degree in chemistry, biochemistry, or related scientific field is required.
Experience
* Minimum 5 years experience in a GMP-regulated laboratory environment (3+ years in compliance, quality assurance, or quality control laboratory).
* Experience in change control processes and pharmacopeia implementation.
Knowledge, Skills, Abilities
* Extensive knowledge of FDA, EMA, ICH, and global regulatory guidelines
* Expertise in USP, EP, and other relevant pharmacopeias.
* Expertise in quality control laboratory operations, analytical methods, and instrumentation.
* Strong systematic laboratory investigational skills including root cause analysis and CAPA development.
* Strong project management and leadership skills.
* Advanced knowledge of statistical analysis and risk management in GMP environments.
* Excellent communication and technical writing skills.
* Proficiency in Sample Manager, Empower, Trackwise, and other quality management software.
* Ability to interpret and apply complex regulatory guidelines.
* Strong problem-solving and negotiation skills.
Working Conditions:
* Primary work in laboratory and office environments
* May require travel for audits and inspections
* Must follow safety protocols and wear appropriate PPE
* Occasional weekend or off-hours availability for critical issues
Benefits
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
$56k-65k yearly est. 5d ago
SAP Test Lead
Cayuse Holdings
Quality assurance specialist job in San Juan, PR
**Job** **Title:** SAP Test Lead **Type:** Independent Contract - Corp to Corp/1099 **Contract Length:** 6 months - Potentially Renewable The SAP Test Lead role offers a unique opportunity to drive critical testing initiatives within SAP implementation and enhancement projects. As an independent contractor, the Test Lead will be responsible for ensuring the quality, reliability, and performance of SAP applications by defining and executing robust testing strategies. This role requires a combination of technical expertise in SAP, strong leadership capabilities, and experience in various testing methodologies and frameworks. The SAP Test Lead will collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to deliver high-quality SAP solutions while mitigating risks and ensuring seamless integration with business processes. This position is well-suited for seasoned professionals who thrive in dynamic project-based environments and can deliver exceptional results with minimal supervision.
**Responsibilities**
**Key Responsibilities:**
+ Test Planning & Strategy: Define the overall test scope, objectives, and approach for project/engagement. Develop detailed test plans, schedules, and deliverables for all testing phases (e.g., SIT, UAT, performance, regression).
+ Environment & Data Management: Ensure the readiness of test environments and manage test data for various testing phases.
+ Team Leadership & Management: Lead, mentor, and motivate the testing team, assigning tasks, monitoring progress, and providing regular feedback and guidance.
+ Test Case Development & Execution: Oversee the design and development of comprehensive test scenarios and test cases that cover all functional and non-functional requirements. Ensure test execution follows the established plan.
+ Defect Management: Track, document, and manage defects using a bug tracking system. Liaise with developers and other stakeholders to ensure timely resolution and retesting of issues.
+ Reporting & Communication: Prepare and present regular status reports, quality metrics, and test results to project managers, senior management, and clients. Facilitate communication between testing, development, and business teams.
+ Risk Management: Identify potential project risks, develop mitigation strategies, and prioritize testing activities based on risk and business impact.
**Qualifications**
**Required Skills & Qualifications:**
+ **Experience** :
+ Experience in at least one full lifecycle SAP implementation project (e.g., S/4HANA, ECC).
+ Experience working in Agile, Waterfall, and hybrid methodologies.
+ **Technical Knowledge** :
+ Understanding of core SAP modules and end-to-end business processes. Understanding of SAP EAM module will be a plus.
+ Proficiency with test management and defect tracking tools (e.g., Microsoft Azure, JIRA, HP ALM, SAP Solution Manager).
+ Hands-on experience with performance testing frameworks/tools.
+ **Soft Skills** :
+ Excellent leadership, communication, and stakeholder management skills.
+ Strong analytical, problem-solving, and decision-making abilities.
+ Strong organizational and project management skills.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local l_ _aw._
**Pay Range**
USD $55.00 - USD $65.00 /Hr.
Submit a Referral (**************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _2025-3043_
**Category** _Information Technology_
**Position Type** _Independent Contractor_
**Remote** _Yes_
**Clearance Required** _None_
$55-65 hourly 60d+ ago
Specialist QA- 34959
CIS International 4.6
Quality assurance specialist job in Juncos, PR
Perform one or more of the following duties and responsibilities in support of Amgen's Quality Assurance program under minimal supervision. FUNCTIONS:
Review and approve product MPs.
Approve process validation protocols and reports for manufacturing processes.
Request Quality on incident triage team.
Approve Environmental Characterization reports.
Release of sanitary utility systems.
Approve planned incidents.
Represent QA on NPI team.
Lead investigations.
Lead site audits.
Own site quality program procedures.
Designee for QA manager on local CCRB.
Review Risk Assessments.
Support Automation activities.
Support facilities and environmental programs.
Review and approve Work Orders.
Review and approve EMS/BMS alarms.
Approve NC investigations and CAPA records.
Approve change controls.
Provide lot disposition and authorize lots for shipment.
EDUCATION:
Masters + 2 years of directly related experience.
Bachelors + 4 years of directly related experience.
Associates + 8 years of directly related experience.
PREFERRED QUALIFICATIONS:
NPI, Change Control, FATs, Validation, and PPQs.
SKILLS:
Project management skills.
Strong organizational skills, including ability to follow assignments through to completion.
Initiate and lead cross functional teams.
Enhanced skills in leading, influencing and negotiating.
Strong knowledge in area of expertise.
Collaborate and coordinate with higher level outside resources.
Strong knowledge of and experience with processes involved in manufacturing and distribution, QA, QAL, validation and process development.
Demonstrate ability to interact with regulatory agencies.
Strong word processing, presentation, database and spreadsheet application skills.
Strong communication (both written and oral), facilitation and presentation skills.
Strong skill in working independently and to effectively interact with various levels.
Advanced data trending and evaluation.
Ability to evaluate compliance issues.
Demonstrate the Amgen Values/Leadership Practices.
Fully bilingual (English/Spanish).
WORK METHODOLOGY:
Full on site job in Juncos, PR
Full time job
Expected project duration: 5 months for the first contract, with a high possibility of extension based on performance and budget.
Administrative Shift from Monday to Friday. Weekends and overtime may also be required.
Professional services contract.
Expected hiring date: February 2026
$51k-61k yearly est. 6d ago
Quality Systems Program Manager - 103
Flexible & Integrated Technical Services
Quality assurance specialist job in Puerto Rico
For Scheduling services in the Quality area.
WHAT MAKES YOU A FIT:
The Technical Part:
Bachelor's Degree in Engineering or Sciences and five (5) years of experience within the Medical Devices Industry.
Bilingual: Spanish and English
Soft Skills: Negotiating and Conflict Resolution skills
Shift: 1st, 2nd, and according to business needs.
Experience in:
Risk Management/Critical Thinking
Hands-on Experience on Projects/Scheduling for Medical Device manufacturing.
Leading cross-functional team and leveraging solid PM skills (project planning, communication, risk management).
Problem solving methodologies (DMAIC, process map, 5 whys).
The Personality Part:
Our Next Piece is someone who treats everyone they meet like family, especially our resources, clients, and team members. In other words, being a customer service pro is one of your (many) talents. Being the Piece means you're full of bright ideas and eager to innovate, always bringing top-quality results to the table. Are you ready to Be The Piece?
AS A PIECE OF FITS, YOU WILL: (The day-to-day on the job)
Provides oversight for the development and maintenance of quality programs, systems, processes, and procedures that ensure compliance with policies.
Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and internal regulations to assure compliance.
Works directly with operating entities to provide process analyses oversight, continuingly to enforce requirements and meet regulations.
Leads audit and inspection preparation, resolution of audit and inspection findings, and liaises with auditing groups and inspectors through all stages.
Prepares reports and/or necessary documentation (ex, Corrective and Preventive Actions) and provides to applicable stakeholders.
Co-ordinates legal requests in support of government investigations or litigations.
Ensures the quality assurance programs and policies are maintained and modified regularly.
Facilitates uniform standards worldwide and enables best practice sharing, thereby fostering the achievement of the company's mission globally.
Is accountable for the overall program process, performance, and customer satisfaction.
WHO WE ARE:
We are a service provider company that is different from the rest. We pride ourselves on how we treat the most important piece of our company's puzzle: you! We integrate Engineering, Construction, Maintenance, Utilities, and Specialized Technical services across the Island (and in the US as well!). Our company is flexible, family-oriented, and focused on our resources' well-being, while providing our Pharmaceutical, Medical Device, and Manufacturing industry clients with top-notch quality talent. We're FITS!
Are you the Next Piece?
$68k-79k yearly est. Auto-Apply 60d+ ago
Manager Quality Assurance
Hilton 4.5
Quality assurance specialist job in San Juan, PR
_\*\*\*This position will be Remote, but with a preference for candidates in Ohio, Missouri, Texas or Louisiana\*\*\*_ This is your chance to be part of an in\-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands\! As Manager, QA Auditor, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio\. On the Brands team reporting to Area Manager Quality Assurance, you will perform numerous QA audits and have responsibility for 100 hotels in your territory\. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Perform routine Quality Assurance evaluations\.
+ Address inquiries and communications made internally, both verbally and in written communications\.
+ Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals\.
+ Participate in Consistency exercises\.
+ Participate in activities outside of QA to gain a better knowledge of other departments\.
**How you will collaborate with others:**
+ Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans\.
**What projects you will take ownership of:**
+ Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines\.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Five \(5\) years of management experience \- Hotel Operations
+ Three \(3\) years of experience as a General Manager, Executive Committee Member, or Director
+ Valid Driver's license
+ Travel 90% of the time
**It would be useful if you have:**
+ BA/BS Bachelor's Degree
+ Fluency in a foreign language
+ Food Safety certification
+ Project management skills
+ Working knowledge of product replacement cycles, renovations and physical upgrades
+ Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand
+ Current resident in the states of Ohio, Missouri, Texas, or Louisiana
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $75,000 \- $100,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Brands_
**Title:** _Manager Quality Assurance_
**Location:** _null_
**Requisition ID:** _COR015IF_
**EOE/AA/Disabled/Veterans**
$75k-100k yearly 36d ago
Jt959 - Specialist QA
Quality Consulting Group
Quality assurance specialist job in Juncos, PR
QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you'll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA.
Responsibilities:
Review and approve product MPs.
Approve process validation protocols and reports for manufacturing processes.
Request Quality on incident triage team.
Approve Environmental Characterization reports.
Release of sanitary utility systems.
Approve planned incidents.
Represent QA on NPI team.
Lead investigations.
Lead site audits.
Own site quality program procedures.
Designee for QA manager on local CCRB.
Review Risk Assessments.
Support Automation activities.
Support facilities and environmental programs.
Review and approve Work Orders.
Review and approve EMS/BMS alarms.
Approve NC investigations and CAPA records.
Approve change controls.
Provide lot disposition and authorize lots for shipment.
Qualifications:
Bachelor's degree in Life Science or Engineering
Knowledge and experience in aseptic processes.
+4 years of directly related experience
Experience with NPI, Change Control, FATs, Validation, and PPQs.
Project management skills.
Strong organizational skills, including ability to follow assignments through to completion.
Strong knowledge of and experience with processes involved in manufacturing and distribution, QA, QAL, validation and process development.
Demonstrate ability to interact with regulatory agencies.
Strong word processing, presentation, database and spreadsheet application skills.
Strong communication (both written and oral), facilitation and presentation skills.
Strong skill in working independently and to effectively interact with various levels.
Administrative Shift
Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
$49k-55k yearly est. Auto-Apply 5d ago
Specialist QA - 34959
Mirus Consulting Group
Quality assurance specialist job in Juncos, PR
mîrus Consulting Group is a Puerto Rico based technical services firm headquartered in Humacao. The company specializes in Computer System Validation (CSV) and Information Technology consulting for the pharmaceutical and life sciences industries across Puerto Rico and parts of the United States. Its services include the assessment and validation of automation systems, network infrastructures, and business processes, as well as comprehensive project management support to ensure compliance, efficiency, and operational excellence.
Position Summary:
The Specialist QA will support quality systems and compliance activities in a regulate environment. This role ensures adherence to cGMP, regulatory requirements, and internal quality standards throughout the product lifecycle, including New Product Introduction (NPI), validation, and change control processes.
Key Responsibilities:
Oversee and execute QA activities related to New Product Introduction (NPI), including review and approval of documentation.
Manage Change Control processes to ensure compliance and proper implementation.
Support Factory Acceptance Tests (FATs), Process Performance Qualification (PPQ), and validation activities.
Review and approve protocols, reports, and other controlled documents.
Ensure compliance with FDA, EMA, and other applicable regulatory requirements.
Collaborate cross-functionally with Manufacturing, Engineering, and Quality Control teams.
Participate in audits and inspections, providing QA expertise and documentation support
Education:
Doctorate or
Master's + 2 years of directly related experience or
Bachelor's + 4 years of directly related experience
Stand-Out Attributes:
Hands-on experience with NPI, Change Control, FATs, Validation, and PPQs.
Familiarity with biopharma manufacturing processes and equipment.
Experience supporting audits and regulatory inspections.
Ability to work in a fast-paced, highly regulated environment.
Strong problem-solving and risk assessment skills.
This Company is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with this Company depends solely on your qualifications.
$49k-55k yearly est. 6d ago
Specialist QA
Biopharma Consulting JAD Group
Quality assurance specialist job in Juncos, PR
Job Description
The Quality AssuranceSpecialist provides quality oversight and support for regulated manufacturing operations, ensuring compliance with current Good Manufacturing Practices (cGMP), regulatory requirements, and internal quality systems. This role performs QA review, approval, and leadership activities under minimal supervision and serves as a key quality representative across manufacturing, validation, automation, facilities, and New Product Introduction (NPI) initiatives.
Key Responsibilities
Review and approve Manufacturing Procedures (MPs).
Review and approve process validation protocols and reports, including IQ/OQ/PQ and PPQs.
Participate as the Quality representative on incident triage teams.
Review and approve Environmental Characterization reports.
Provide quality release and oversight of sanitary utility systems.
Review and approve planned incidents and deviations.
Represent Quality Assurance on New Product Introduction (NPI) teams.
Lead and approve deviation investigations, nonconformance (NC) investigations, and CAPA records.
Lead and participate in site audits and regulatory inspections.
Own, maintain, and improve site quality procedures and quality program documentation.
Serve as designee for the QA Manager on the Change Control Review Board (CCRB).
Review and approve quality risk assessments.
Support automation, facilities, and environmental monitoring programs.
Review and approve work orders and EMS/BMS alarms.
Review and approve change controls in accordance with quality system requirements.
Perform lot disposition activities and authorize product release for shipment.
Demonstrate and uphold company values and leadership practices.
Core Competencies & Skills
Strong project management and organizational skills.
Ability to independently manage assignments from initiation to completion.
Proven experience leading cross-functional teams.
Strong influencing, negotiation, and decision-making skills.
In-depth knowledge of manufacturing, quality assurance, quality laboratories (QAL), validation, and process development.
Experience interacting with regulatory agencies and supporting inspections.
Advanced data trending, analysis, and evaluation skills.
Ability to assess compliance issues and recommend effective solutions.
Strong written and verbal communication, facilitation, and presentation skills.
Proficiency with word processing, presentation, database, and spreadsheet applications.
Ability to work independently and effectively interact with all organizational levels.
Requirements
Education & Experience Requirements
Doctorate degree; OR
Master's degree with 2+ years of directly related experience; OR
Bachelor's degree with 4+ years of directly related experience; OR
Associate degree with 8+ years of directly related experience; OR
High School Diploma or GED with 10+ years of directly related experience.
Preferred Qualifications
Experience supporting New Product Introduction (NPI) activities.
Strong background in Change Control, Validation, Factory Acceptance Testing (FATs), and Process Performance Qualifications (PPQs).
Hands-on experience with GMP manufacturing environments.
Benefits
6-month contract
Administrative Shift
$49k-55k yearly est. 3d ago
MV02-101325 Specialist QA 3rd Shift
Validation & Engineering Group
Quality assurance specialist job in Juncos, PR
Job Description
Validation & Engineering Group, Inc.
(V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services.
We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position:
Specialist QA
2100 to 0530 AST (M - F)
SUMMARY
Perform one or more of the following duties and responsibilities in support of the Quality Assurance program under minimal supervision.
FUNCTIONS
- Review and approve product MPs.
- Approve process validation protocols and reports for manufacturing processes.
- Request Quality on incident triage team.
- Approve Environmental Characterization reports.
- Release of sanitary utility systems.
- Approve planned incidents.
- Represent QA on NPI team.
- Lead investigations.
- Lead site audits.
- Own site quality program procedures.
- Designee for QA manager on local CCRB.
- Review Risk Assessments.
- Support Automation activities.
- Support facilities and environmental programs.
- Review and approve Work Orders.
- Review and approve EMS/BMS alarms.
- Approve NC investigations and CAPA records.
- Approve change controls.
- Provide lot disposition and authorize lots for shipment.
EDUCATION
-Bachelors + 4 years of directly related experience OR
COMPETENCIES/SKILLS
- Project management skills.
- Strong organizational skills, including ability to follow assignments through to completion.
- Initiate and lead cross functional teams.
- Enhanced skills in leading, influencing and negotiating.
- Strong knowledge in area of expertise.
- Collaborate and coordinate with higher level outside resources.
- Strong knowledge of and experience with processes involved in manufacturing and distribution, QA, QAL, validation and process development.
- Demonstrate ability to interact with regulatory agencies.
- Strong word processing, presentation, database and spreadsheet application skills.
- Strong communication (both written and oral), facilitation and presentation skills.
- Strong skill in working independently and to effectively interact with various levels.
- Advanced data trending and evaluation.
- Ability to evaluate compliance issues.
PREFERRED:
Supply Chain
Incoming sampling and inspection
Quality audit of warehouse floor operations
Proficient in Smartsheet, Generative AI, Power BI, SAP
Initiating and approving Quality deviations (nonconformances)
$49k-55k yearly est. 11d ago
Specialist QA (34959)
Inteldot
Quality assurance specialist job in Juncos, PR
Under minimal supervision, support Quality Assurance program by performing a variety of key responsibilities in manufacturing, process validation, regulatory compliance, and quality assurance activities.
Responsibilities:
Review and approve product Master Plans (MPs).
Approve process validation protocols and reports for manufacturing processes.
Participate in Quality on Incident Triage Team.
Approve Environmental Characterization reports.
Release sanitary utility systems.
Approve planned incidents.
Represent QA in the New Product Introduction (NPI) team.
Lead investigations and site audits.
Own and maintain site quality program procedures.
Serve as QA Manager designee on local Change Control Review Board (CCRB).
Review and assess risk evaluations.
Support automation activities, facilities, and environmental programs.
Review and approve Work Orders and EMS/BMS alarms.
Approve non-conformance (NC) investigations and CAPA records.
Approve change controls
Job Requirements:
New Product Introduction
Change Control
FATs
Validation, and PPQs
Education & Experience:
Doctorate or Masters + 2 years of directly related experience or Bachelors + 4 years of directly related experience or Associates + 8 years of directly related experience or High school/GED + 10 years of directly related experience.
$49k-55k yearly est. Auto-Apply 6d ago
Service Quality Specialist
Diebold Nixdorf 4.6
Quality assurance specialist job in Caguas, PR
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development. Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers. Verifies / ensures the accuracy and effectiveness of information or advice provided to customers. May act as 'floorwalker' to give immediate assistance to customer service associates regarding customer inquiries.
Required Qualifications
Bachelor's Degree and equivalent work experience required.
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Quality and Parts Logistics.
Good business English and Spanish skills (Written and spoken)
Skills
Accuracy and Attention to details
Customer focus
Analytical Thinking
Managing Multiple Priorities
Quality Management
Business Process Management.
Data Gathering and Reporting
Internal controls
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
Service Quality
Provides Service Quality and Analysis for a specific business function or location
Participates in customer service review sessions for various channels (voice, screen capture, email and chat)
Analyzes data and generates metrics on quality trends impacting customer satisfaction
Provides feedback internally, to DN agents and operations stakeholders on policy adherence, deviations and issues
Coordinates with and provides feedback to external quality vendors/ suppliers as required
Identifies customer service issues and develops resolution recommendations
Provides actionable data to stakeholder groups such as training or process improvement
Parts Logistics
Gains familiarity with Inventory Control concepts, practices and methodologies
Forecasting tasks
With Guidance, performs basic Inventory Control duties including:
Maintaining Inventory cycle count and physical inventory programs
Comparing stock numbers and related information with catalogs, manuals, parts lists and related references
Making daily inventory adjustments based on first-hand information
Tracking delivery dates and shipment details of purchase orders
Ensuring compliance with contractual obligations
Assists with special projects as assigned
$54k-65k yearly est. Auto-Apply 30d ago
Performance Quality Analyst I
Carebridge 3.8
Quality assurance specialist job in San Juan, PR
A proud member of the Elevance Health family of companies, Carelon Global Solutions, formerly Legato Health Technologies is a managed service delivery organization, providing information technology and business operations services for health plans. Performance Quality Analyst I
Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. When reporting to the office, the location is on Carelon Global Solutions Puerto Rico building located on 654 Ave Munoz Rivera San Juan, Puerto Rico. The candidate must be available to attend on-site during the training period.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Schedule: This position will work an 8-hour shift from 8:00 am - 5:00 pm, Monday through Friday. Additional hours, including weekends or holidays, may be required based on operational needs.
The Performance Quality Analyst I is responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise.
How You Will Make an Impact
Primary duties may include, but are not limited to:
* Assists higher level auditor/lead on field work as assigned, including performing special audits and targeted audits as requested by internal management.
* Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process.
* Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks.
* Documents audit results, documents findings, and suggests appropriate remediation.
Minimum Requirements:
* Requires a BS/BA; 2+ years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector); or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
* Fully Bilingual (English & Spanish), Must be able to write, read and speak both languages in a proficiency level.
* Minimum one-year experience in the healthcare industry preferred.
* Minimum one-year experience performing audits is strongly preferred.
* Minimum one-year experience working with Medicare and Medicaid preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
$53k-63k yearly est. Auto-Apply 60d+ ago
Quality Assurance (QA) Analyst
Educational Testing Service 4.4
Quality assurance specialist job in San Juan, PR
**About Us** ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've advanced the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our renowned assessments-including TOEFL , TOEIC , GRE , and Praxis -serve millions of learners in more than 200 countries and territories.
Through strategic acquisitions, ETS has expanded its capabilities to deliver innovative solutions across education and workforce markets. PSI, an ETS subsidiary, strengthens our workforce assessment offerings, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology platforms globally. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, ETS delivers nearly 50 million tests annually. Join us in our mission to measure progress and power human potential worldwide.
**About the Role**
This position is part of the **PSI team** , a leading provider of workforce assessment and credentialing services. PSI helps organizations hire, develop, and retain talent through secure, reliable testing solutions and cutting-edge technology. As a member of PSI, you'll contribute to delivering high-quality services that support professionals and organizations across industries.
You'll work within ETS's global framework while collaborating closely with PSI's innovative teams-combining the strength of a world-class education leader with the agility of a workforce solutions provider. This is your opportunity to make an impact on both learning and career advancement worldwide.
**What You'll Do**
+ Lead end-to-end testing for key technology platforms and manage test projects.
+ Design and execute test plans, ensuring bug-free releases.
+ Perform functional, regression, integration, API, and performance testing.
+ Partner with product teams to align on requirements and SLAs.
+ Report and track defects using Jira, ensuring timely resolution.
+ Support UAT for internal teams and clients.
+ Contribute to continuous improvement by researching new testing tools and techniques.
+ Validate data from multiple sources using strong SQL skills.
\#LI-AD1
\#LI-REMOTE
**What You Bring**
+ 3+ years of QA experience in IT environments.
+ Strong knowledge of QA methods, Agile/SDLC processes.
+ Proficiency in SQL and data validation across multiple sources.
+ Familiarity with automation tools (Selenium, Java/C#) and API testing tools (Postman, SoapUI).
+ Experience with accessibility testing is a plus.
+ Knowledge of version control and ticketing systems (e.g., SVN, Jira).
**Why Join Us?**
Our people drive our success. We are committed to creating a workplace where differences are embraced, everyone is valued, and you can bring your authentic self to work every day. Our culture is creative, supportive, and inclusive-focused on helping people reach their full potential. When you join us, you become part of a mission-driven organization that takes pride in serving test takers and empowering professionals worldwide.
We offer a **comprehensive benefits program** designed to protect what matters most-your health, financial security, and overall well-being. Our offerings include medical, dental, and vision plans with wellness components, flexible leave plans to support work-life balance, and retirement savings options to help you plan for the future. Beyond core benefits, you'll enjoy perks such as employee discounts, team events, and volunteer opportunities through our community engagement programs.
**ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.**
$51k-62k yearly est. 58d ago
Service Quality Specialist
Diebold Corp
Quality assurance specialist job in San Juan, PR
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development. Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers. Verifies / ensures the accuracy and effectiveness of information or advice provided to customers. May act as 'floorwalker' to give immediate assistance to customer service associates regarding customer inquiries.
$51k-61k yearly est. Auto-Apply 30d ago
Senior Quality Specialist (Accreditation)
Evolent 4.6
Quality assurance specialist job in San Juan, PR
**Your Future Evolves Here** Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
**What You'll Be Doing:**
**Put your passion where it meets purpose! Evolent attracts some of the brightest minds in health care. Surround yourself with talented, driven colleagues who share a passion for better health outcomes and a more connected care journey. We are hiring for a Senior Quality Specialist (Accreditation) to join our Quality Team.**
Join the Evolent Quality Department where we embrace new ideas, drive for compliance for accreditation success and challenge ourselves to deliver to meet all business needs in a collaborative, positive culture. We respect and celebrate individual talents, and team wins while working to achieve a constant state of accreditation survey readiness. This position supports the accreditation and quality functions for Evolent Health.
**Collaboration Opportunities:**
The Senior Quality Specialist for Accreditation role will work closely with the NCQA Manager in collaboration with multiple departments in meeting the accreditation document requirements. This role will work autonomously in ensuring compliance with accreditation requirements with ongoing education to leadership, staff and physician group.
**What You Will Be Doing:**
Serves as a member of the quality team. Supports the maintenance of a strong quality program and adherence to State, Federal, CMS, Accreditation (NCQA and/or URAC), and contractual requirements. Adherence to the organization's ability to be in a constant state of audit readiness.
- Assists in the preparation of customer and external audits
- Assists/leads with annotations and bookmarks for customer audits (i.e. policies and procedures, meeting minutes, other required materials/documents)
- Assists/leads with gathering documents for accreditation audits
- Assist leadership with finalizing documents for submission for accreditation
- Facilitate meetings with internal stakeholders as needed
- Assist with projects for gap analysis, compliance risk with accreditation standards
- Assist with reviewing released accreditation standards, education as applicable
- Assist with project management of documents, timelines for preparation of audits
- Work collaboratively with quality team and leadership for delegation vendor oversight
- Assist with review of vendor/delegate contracts and participates in pre-delegation
- Assist with vendor/delegate annual oversight for accreditation requirements (P&Ps/document review)
- Assists with policies and procedure review for accreditation requirements
- Responsible in assisting with providing the data for the Monthly Operations Report (MOR) as applicable
- Knowledgeable and/or SME in accreditation requirements
- Any other duties as assigned by Manager or Quality leadership
**Qualifications - Required and Preferred:**
+ Work Experience 4+ years required in Quality or healthcare related field
+ Minimum of 2+ years prior experience with NCQA surveys
+ Education High School Diploma or college degree or higher-level education (tech/certification)
+ Able to work independently
+ Expertise in data management, data analysis, reports, and project management skills
+ Strong working knowledge of Microsoft products and systems
+ Excellent verbal and written skills and the ability to enter data accurately into spread sheets and prepare professional looking documents and reports
+ Preferred Lean Six Sigma Certified or similar Quality certification
To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.
**Technical Requirements:**
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
**Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.** **If you need reasonable accommodation to access the information provided on this website, please contact** ************************** **for further assistance.**
The expected base salary/wage range for this position is $78,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
$78k yearly 36d ago
Learn more about quality assurance specialist jobs