Receiver dispatcher vs crew dispatcher

The differences between receiver dispatchers and crew dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a receiver dispatcher and a crew dispatcher. Additionally, a receiver dispatcher has an average salary of $42,822, which is higher than the $38,017 average annual salary of a crew dispatcher.

The top three skills for a receiver dispatcher include customer service, inbound calls and CAD. The most important skills for a crew dispatcher are payroll, labor agreements, and conductors.

Receiver dispatcher vs crew dispatcher overview

	Receiver Dispatcher	Crew Dispatcher
Yearly salary	$42,822	$38,017
Hourly rate	$20.59	$18.28
Growth rate	-8%	-
Number of jobs	11,072	67,724
Job satisfaction	-	-
Most common degree	High School Diploma, 31%	Bachelor's Degree, 52%
Average age	43	43
Years of experience	2	2

Receiver dispatcher vs crew dispatcher salary

Receiver dispatchers and crew dispatchers have different pay scales, as shown below.

	Receiver Dispatcher	Crew Dispatcher
Average salary	$42,822	$38,017
Salary range	Between $24,000 And $75,000	Between $22,000 And $63,000
Highest paying City	-	San Diego, CA
Highest paying state	-	Connecticut
Best paying company	-	Canadian Pacific Railway
Best paying industry	-	Transportation

Differences between receiver dispatcher and crew dispatcher education

There are a few differences between a receiver dispatcher and a crew dispatcher in terms of educational background:

	Receiver Dispatcher	Crew Dispatcher
Most common degree	High School Diploma, 31%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Receiver dispatcher vs crew dispatcher demographics

Here are the differences between receiver dispatchers' and crew dispatchers' demographics:

	Receiver Dispatcher	Crew Dispatcher
Average age	43	43
Gender ratio	Male, 29.3% Female, 70.7%	Male, 46.9% Female, 53.1%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between receiver dispatcher and crew dispatcher duties and responsibilities

Receiver dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Give members prompt updates and eta's.
Dispatch plumbers and HVAC techs to their calls and assist with directions.
Apply credit, check and cash payments to invoices into Acowin and Quickbooks.
Promote safety guidelines with accident awareness statistics and training for drivers and HVAC techs.
Advise members of AAA products and services such as mobile battery replacement and windshield repair.

Crew dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Prepare crew assignment reports for each shift for distribution to payroll and transportation supervisors.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Receiver dispatcher vs crew dispatcher skills

Common receiver dispatcher skills

Customer Service, 21%
Inbound Calls, 9%
CAD, 9%
Telephone Calls, 8%
Payroll, 7%
Service Calls, 5%

Common crew dispatcher skills

Payroll, 19%
Labor Agreements, 16%
Conductors, 13%
FRA, 8%
Train Crews, 6%
Crew Travel, 5%