Receiver dispatcher vs service dispatcher

The differences between receiver dispatchers and service dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a receiver dispatcher and a service dispatcher. Additionally, a receiver dispatcher has an average salary of $42,822, which is higher than the $33,663 average annual salary of a service dispatcher.

The top three skills for a receiver dispatcher include customer service, inbound calls and CAD. The most important skills for a service dispatcher are HVAC, data entry, and phone calls.

Receiver dispatcher vs service dispatcher overview

	Receiver Dispatcher	Service Dispatcher
Yearly salary	$42,822	$33,663
Hourly rate	$20.59	$16.18
Growth rate	-8%	-4%
Number of jobs	11,072	74,936
Job satisfaction	-	-
Most common degree	High School Diploma, 31%	High School Diploma, 30%
Average age	43	43
Years of experience	2	2

Receiver dispatcher vs service dispatcher salary

Receiver dispatchers and service dispatchers have different pay scales, as shown below.

	Receiver Dispatcher	Service Dispatcher
Average salary	$42,822	$33,663
Salary range	Between $24,000 And $75,000	Between $26,000 And $42,000
Highest paying City	-	Kent, WA
Highest paying state	-	Washington
Best paying company	-	Basin Electric Power Cooperative
Best paying industry	-	Government

Differences between receiver dispatcher and service dispatcher education

There are a few differences between a receiver dispatcher and a service dispatcher in terms of educational background:

	Receiver Dispatcher	Service Dispatcher
Most common degree	High School Diploma, 31%	High School Diploma, 30%
Most common major	Business	Business
Most common college	-	-

Receiver dispatcher vs service dispatcher demographics

Here are the differences between receiver dispatchers' and service dispatchers' demographics:

	Receiver Dispatcher	Service Dispatcher
Average age	43	43
Gender ratio	Male, 29.3% Female, 70.7%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between receiver dispatcher and service dispatcher duties and responsibilities

Receiver dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Give members prompt updates and eta's.
Dispatch plumbers and HVAC techs to their calls and assist with directions.
Apply credit, check and cash payments to invoices into Acowin and Quickbooks.
Promote safety guidelines with accident awareness statistics and training for drivers and HVAC techs.
Advise members of AAA products and services such as mobile battery replacement and windshield repair.

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Receiver dispatcher vs service dispatcher skills

Common receiver dispatcher skills

Customer Service, 21%
Inbound Calls, 9%
CAD, 9%
Telephone Calls, 8%
Payroll, 7%
Service Calls, 5%

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%

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Receiver Dispatcher
Receiver Dispatcher vs Service Dispatcher

Updated January 8, 2025

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