Receiver dispatcher vs yardmaster/customer service/crew dispatching

The differences between receiver dispatchers and yardmaster/customer service crew dispatchings can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a receiver dispatcher and a yardmaster/customer service/crew dispatching. Additionally, a receiver dispatcher has an average salary of $42,822, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.

The top three skills for a receiver dispatcher include customer service, inbound calls and CAD. The most important skills for a yardmaster/customer service/crew dispatching are data entry, customer service, and customer complaints.

Receiver dispatcher vs yardmaster/customer service/crew dispatching overview

	Receiver Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Yearly salary	$42,822	$31,397
Hourly rate	$20.59	$15.09
Growth rate	-8%	-8%
Number of jobs	11,072	157,794
Job satisfaction	-	-
Most common degree	High School Diploma, 31%	High School Diploma, 41%
Average age	43	43
Years of experience	2	2

Receiver dispatcher vs yardmaster/customer service/crew dispatching salary

Receiver dispatchers and yardmaster/customer service crew dispatchings have different pay scales, as shown below.

	Receiver Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Average salary	$42,822	$31,397
Salary range	Between $24,000 And $75,000	Between $25,000 And $38,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between receiver dispatcher and yardmaster/customer service/crew dispatching education

There are a few differences between a receiver dispatcher and a yardmaster/customer service/crew dispatching in terms of educational background:

	Receiver Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Most common degree	High School Diploma, 31%	High School Diploma, 41%
Most common major	Business	Business
Most common college	-	-

Receiver dispatcher vs yardmaster/customer service/crew dispatching demographics

Here are the differences between receiver dispatchers' and yardmaster/customer service crew dispatchings' demographics:

	Receiver Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Average age	43	43
Gender ratio	Male, 29.3% Female, 70.7%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between receiver dispatcher and yardmaster/customer service/crew dispatching duties and responsibilities

Receiver dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Give members prompt updates and eta's.
Dispatch plumbers and HVAC techs to their calls and assist with directions.
Apply credit, check and cash payments to invoices into Acowin and Quickbooks.
Promote safety guidelines with accident awareness statistics and training for drivers and HVAC techs.
Advise members of AAA products and services such as mobile battery replacement and windshield repair.

Yardmaster/customer service/crew dispatching example responsibilities.

Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
Enter tender and movement numbers in AS400.
Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.

Receiver dispatcher vs yardmaster/customer service/crew dispatching skills

Common receiver dispatcher skills

Customer Service, 21%
Inbound Calls, 9%
CAD, 9%
Telephone Calls, 8%
Payroll, 7%
Service Calls, 5%

Common yardmaster/customer service/crew dispatching skills

Data Entry, 20%
Customer Service, 8%
Customer Complaints, 7%
Outbound Calls, 6%
Inbound Calls, 6%
Payroll, 5%

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Receiver Dispatcher
Receiver Dispatcher vs Yardmaster/Customer Service/Crew Dispatching

Updated January 8, 2025

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