Post job

Remote support specialist jobs in Bensalem, PA - 536 jobs

All
Remote Support Specialist
Application Support Specialist
Technical Support Specialist
Field Specialist
Health Support Specialist
Service Support Specialist
Systems Specialist
Support Specialist
Support Associate
Information Technology Technician
Senior Support Analyst
  • Content Management System Specialist

    TSR Consulting 4.9company rating

    Remote support specialist job in Princeton, NJ

    84155 **Please only local candidates to Princeton NJ **MUST have Pharmaceutical or Life Sciences industry experience TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence. Our client, a leading pharmaceutical company is hiring a Content Management System Specialist for a 12+ months contracting assignment. Must have skills: Experience with Veeva Vault PromoMats and related platforms (MLR, eWizard) Strong understanding of content workflows and regulatory compliance Ability to manage large-scale communications and user support Pharmaceutical or Life Sciences industry experience, especially in promotional content management Familiarity with regulatory review processes and compliance standards Hands-on experience with Veeva Vault PromoMats, ServiceNow ticketing systems, ALM testing environments Experience managing global user bases and supporting multi-country implementations Pay: $27-28/hour W2 Location: Princeton NJ Responsibilities: This role manages global communications, system approvals, and user support for Veeva Vault PromoMats and related platforms It ensures smooth operations across multiple systems, supports global user adoption, and partners with cross-functional teams to maintain compliance and efficiency in promotional content workflows Create and distribute communications for updates and enhancements to 5,000 global users of VeevaVault Manage tags, campaigns, and agency lists in Veeva Vault Partner with IT to understand, test, and validate changes in UAT and Production environments Maintain and update support guides in Review Central and Veeva Vault Resources Serve as the sole approver for all test runs and scripts for Veeva Vault Maintain static permission lists and control mail groups used for communications Manage, update, and resolve access/permission issues in PromoMat Approve ServiceNow tickets for system access across MLR and eWizard platforms Maintain the master agency user list and support market leads in adding new countries Assist Regulatory Ops with workflows, permissions, and profiles for external users Work with users to provide guidance and troubleshoot workflow issues
    $27-28 hourly 1d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Customer Service Support Specialist

    The People Placers

    Remote support specialist job in Washington, NJ

    Customer Service Specialist - B2B Schedule: Full-time | On-site | 8:00 AM - 5:00 PM Compensation: $60,000-$70,000 base + bonus This is not a call-center role. We're hiring a Customer Service Specialist to join a growing B2B organization that designs and manufactures structural steel pallet racking and warehouse storage systems for customers across the U.S., Canada, and Mexico. This role supports a blended team and works closely with multiple internal functions, including sales, operations, and logistics. This position is ideal for someone who communicates clearly, works independently, and understands how to add value beyond basic customer support. What You'll Do Serve as a primary point of contact for customer inquiries via phone and email Resolve issues and follow requests through to completion Coordinate with internal teams to ensure accurate order processing and timely delivery Support multiple business functions within a blended team environment Educate customers on additional products and services when appropriate Identify trends, recurring issues, and opportunities for process improvement Maintain accurate documentation and updates within CRM systems What You'll Bring Strong written and verbal communication skills Experience in a B2B customer service or support role Comfort working independently without micromanagement Ability to manage multiple priorities in a fast-paced environment Experience using CRM systems Degree preferred Why This Role Not a high-volume call center Direct exposure to multiple areas of the business Trusted autonomy and ownership of your work Opportunity to grow within a stable, well-established manufacturing organization
    $60k-70k yearly 1d ago
  • Patient Support Specialist

    Kellyconnect | Contact Center Solutions

    Remote support specialist job in Horsham, PA

    As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners. The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours. The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote. MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts: -- 1 Week: 7:30 AM - 4:00 PM -- 2 Weeks: 9:00 AM - 5:30 PM -- 1 Week: 11:30 AM - 8:00 PM You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence. Responsibilities: Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients Other duties as assigned Qualifications: Associate Degree required; B.S. or B.A. degree preferred A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus Ability to learn and work within IT platforms to document patient cases Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote) Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process Strong financial management skills to reconcile receipts for patient reimbursement Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
    $33k-57k yearly est. 2d ago
  • Nursing Support Associate - Outpatient Infusion at The Perelman Center for Advanced Medicine - FT

    Penn Medicine 4.3company rating

    Remote support specialist job in Philadelphia, PA

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Schedule: FT Dayshift Summary: The support associate, under the direction and supervision of the Nurse Manager, and in cooperation with all members of the patient care teams, assists in maintaining the condition of the unit's physical environment; sets up equipment and supplies for selected patient care activities; moves and transports patients; performs a wide range of customer relations, complies with applicable regulatory functions; and conducts supply functions to fully support patient care activities on the assigned unit. Responsibilities: A. The essential functions of the position include but are not limited to: 1. Supports patient care in the following ways: a. Removes linen from patient care areas b. Changes linen on unoccupied patient beds c. Distributes water pitchers, cups, and straws d. Assists in the management of patient belongings by conducting an inventory, securing and transporting patient belongings e. Performs constant observation to help meet unit needs f. Distributes mail g. Restocks patient education materials h. Performs errands to meet the needs of patients and patient care unit B. Provision of transportation-related duties: 1. Obtains equipment required for the physical transport of unit patients 2. Transports patients to destinations throughout HUP system in a safe, courteous and timely manner 3. Obtains all necessary medical information (e.g., medical records), equipment and supplies (e.g., I.V. poles, stretcher, gowns, masks) 4. Documents of patient transfer in Navicare C. Assures adequate inventory of patient care supplies 1. Maintains supply and equipment inventories and par levels 2. Inventories, orders, and/or stocks appropriate unit supplies 3. Orders patient care equipment from Materials Management 4. Returns used equipment to appropriate areas from patient room and general care unit 5. Cleans unit-based equipment 6. Identifies malfunctioning equipment and facilitates necessary repairs. Credentials: High school education or its equivalent. Attends inservice programs and staff meetings; attends regulatory agencies mandated continuing education programs; expected to perform the job satisfactorily within 3 months. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 298259
    $23k-28k yearly est. 7d ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Remote support specialist job in Princeton, NJ

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $51k-90k yearly est. 7d ago
  • Application Support Specialist (49791)

    American Furniture Rentals 4.0company rating

    Remote support specialist job in Pennsauken, NJ

    About AFR Furniture Rental: AFR Furniture Rental is a premier provider of furniture rentals for homes, offices, and events. With a national footprint and a commitment to excellence, we offer bespoke solutions that cater to our clients' varied needs. We're dedicated to innovation, quality, and superior service, ensuring an unparalleled experience for our clients. Job Overview: We are looking for an experienced Application Support Specialist with expertise in Microsoft Dynamics NAV 2016 to join our IT team. The ideal candidate will be responsible for providing daily support, troubleshooting, and maintenance for our NAV 2016 ERP system, Salesforce CRM, and Boomi Integration platform, ensuring seamless operations across all business functions. Key Responsibilities: Provide strategic support for Microsoft Dynamics NAV 2016, Salesforce, and Boomi by identifying opportunities for system enhancements and process automation. Analyze business processes and recommend technology-driven solutions to improve operational efficiency. Collaborate with internal teams to gather requirements and help implement system improvements. Facilitate communication between business users and the development team to ensure successful implementation of system updates, enhancements, and customizations. Participate in cross-functional projects, supporting system integrations and business transformation initiatives. Support the integration of third-party applications, APIs, and custom solutions to expand system functionality. Participate in change management efforts, ensuring that system updates and enhancements are properly tested and successfully adopted by end-users. Lead system testing and coordinate user acceptance testing for new features and process changes. Maintain clear and comprehensive documentation of system configurations, workflows, and best practices Qualifications: Experience: Minimum of 2-4 years of experience in supporting Microsoft Dynamics NAV 2016 or similar ERP systems. Technical Skills: o In-depth knowledge of Dynamics NAV 2016 modules, including financials, inventory, sales, and purchasing. o Proficiency with NAV reporting tools such as Jet Reports or Power BI. o Understanding of NAV integration with third-party applications. Problem-Solving: Strong troubleshooting skills with the ability to diagnose and resolve system-related issues quickly. Communication: Excellent verbal and written communication skills to interact with both technical and non-technical users. Organizational Skills: Ability to manage multiple support requests simultaneously, prioritize tasks, and meet deadlines. Collaboration: Team player with the ability to collaborate effectively with IT, development teams, and other departments. Ability to be on call after-hours and weekends for support for system maintenance and issue resolution. Available for on-call support during afterhours and weekends to assist with system maintenance and issue resolution. Preferred Qualifications: Experience in the rental or furniture industry (or a similar field). Experience with NAV system upgrades or transitioning to newer ERP systems. Experience in providing training to end-users and creating user manuals or help guides. What We Offer: Competitive salary and benefits package. Opportunity to work with a dedicated IT team and support critical business operations. Continuous learning and professional development opportunities. Diversity ensures the success of our careers, and our lives. AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
    $101k-161k yearly est. 15d ago
  • App Support Analyst - Senior QA

    Apidel Technologies 4.1company rating

    Remote support specialist job in Mercerville, NJ

    Job Description This Sr QA position is for manual and automated testing of Judiciary JAVA web-based / Pega apps. QA will perform testing in the following areas: functional/regression, data-integrity, web-services, application workflow and input/outputs validation. Note: This is a Hybrid position requiring 2 days / wk on-site. Please provide Local candidates. This is a high visibility project and will require the Senior QA to work with the business and perform some BA tasks such as requirements gathering. Senior Quality Assurance Specialist is responsible for the design, pilot, & implementation of the software quality assurance review processes. SQA will work with Business group and Application Teams during pre & post assessment periods. The QAS reports to Supervisor/Team Lead. QAS will perform functional/regression testing, SOAP/RESTful web service testing and data-integrity testing by executing and verifying SQL and stored procedure Tasks: Manually test web-based applications Review projects required work products to ensure compliance with approved tailored procedures and standards. Review and check projects software development activities and the associated internal tasks required as employed by the project and specified in the project plan. Compare actual project procedures to the specified standards, procedures, and, if required, specific 3rd party contractual requirements. Perform detailed reviews of interim and final tasks as appropriate. Ensure process improvement opportunities are reviewed by appropriate contact to identify training needs of the organization. Perform or manage the required software quality phase end reviews of work product and process for each software project and produce the required software quality reports, as specified in the project\'s software quality plan. Develop and manage short and long-term plans and schedules for organization wide software quality needs. Perform database integrity testing by verifying data entered/retrieved matches application requirements. Balance workload with teams capacity by managing the teams activities according to schedule and budgets. Coordinate and procure the required skills and techniques required. As well as other duties as assigned by the Project Manager. Qualifications: Candidate should have over all 12+ years of IT application experience (including development, analysis, QA etc.) Candidate should have over all 8+ years of IT application testing experience Candidate should have over 3+ years as QA lead They must be able to compare actual project procedures to the specified standards and procedures. They should be able to demonstrate expertise with the most recent and relevant technologies in the quality assurance review processes. They must be able to understand relational database systems and execute queries and stored procedures as part of their testing. They must have excellent communication skills and possess the ability to collaborate with internal and external groups including vendors. They must have the ability of working independently and with minimal supervision Skills: HP UFT Product Suite SOAP and RESTful Web Services Testing Web UI testing PEGA Web Application Testing JAVA Web Application Testing Manual Testing Creating, executing test plan / test cases / test scripts SQL Web Applications Testing The ideal candidate will have: Demonstrate differences between testing PEGA Web Applications and JAVA Web Applications Experience in AGILE/SCRUM Teams Run SQL queries to verify database table records match application Retrievals, Inserts and Updates Run Stored Procedures Understand Database modeling and Database Relationships Demonstrate expertise in teaching, conveying technical and or functional courses and concepts. Develop appropriate work programs and budgets and use to effectively schedule tasks and assignments. Identify improvements to project standards to achieve high quality services and products. Responsibilities: Understand and implement test plans Implement automation scripts from defined test plans Identify and document system defects Communicate clearly and effectively in written and spoken English Work independently and as a member of a team Experience 10+ years Skill Required /Desired Amount of Experience Overall IT industry experience Required 12 Years Experience with QTP/UFT/Selenium Required 3 Years Experience with Database Testing Required 7 Years Experience with Stored Procedure Testing Required 7 Years Experience with writing and executing SQL Required 7 Years Experience with PEGA Web Application Testing Highly Desired 3 Years Experience with JAVA Web Application Testing Required 5 Years Experience with Web Application Testing Required 7 Years Experience with SOAP and REST Web Services Testing Required 7 Years Experience creating and executing test plans/cases/scripts Required 5 Years Experience with UFT Automated Scripts Highly Desired 3 Years Knowledge of Web Applications Components and Purpose Required 7 Years 4-year College degree or equivalent technical study Required 4 Years
    $104k-145k yearly est. 18d ago
  • Associate Application Support Specialist

    City of Philadelphia 4.6company rating

    Remote support specialist job in Philadelphia, PA

    The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Associate Systems Engineer is a junior level position responsible for maintaining, testing, and analyzing City platform services to enable departments and agencies to be productive and meet strategic goals. In this role they will provide operational support for information technology systems, with a particular focus on critical City platforms such as email and collaboration applications from the Microsoft suite. As a member of the Platform Engineering team, this individual will respond to requests and problems directed to the team and administer core services. They may work in on-premises systems, cloud technologies, or both. This position works primarily with Windows, Active Directory, Azure AD, Office365, PowerShell, and other Microsoft technologies along with a few other key platforms used throughout the City. Essential Functions · Handles tickets assigned by team members or grabbed from the team queue. · Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews. · Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions. · Fosters and maintains relationships with systems and technician staff across the City's IT community. · Champions team initiatives, SOPs, and best practices with City staff. · Provides on-call support on rotation with team for major incidents and outages. · Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership. · Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks. · Actively participates in the use, updating, and auditing of the SOP document library the team keeps. · Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices. · Completes other duties as assigned by manager or technical team lead. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three (3) of experience working within IT, with particular preference given to experience with systems administration, scripting and coding, and Microsoft Office365. Additionally, this role may handle sensitive or confidential data. You must be able to pass an FBI background check and pass related trainings and coursework during onboarding. Competencies, Knowledge, Skills and Abilities · Experience managing complex systems and servers in an enterprise-level environment. · Understanding of Windows operating systems, Active Directory, and the Microsoft technology landscape. · Strong written and oral communication skills, including being able to present ideas in user-friendly, business-friendly and technical language. · Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions. · Competence and confidence in customer service skills, including troubleshooting, de-escalation, discussing issues, and providing options for requests and resolutions for issues. · Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. · Ability to build effective relationships and strong commitment to working collegially and collaboratively with clients and colleagues at all levels in a diverse and distributed environment. · Ability to use a City-provided computer and other office equipment, including related software and email, calendar, collaboration tools. Additional/Desirable Skills & Abilities · Experience in at least one scripting language, PowerShell preferred. · Experience with PowerBi and DataVerse a plus. · Familiarity with Windows Server and Linux Oses preferred. · Knowledge of virtual environments (Hyper V, Azure HCI, vSphere, AWS) desired but not required. · Understanding of cloud technologies. · Familiarity with monitoring systems, automation software, and/or scripting environments. · Experience in state or local government or similar. Experience with nonprofit or education environments may be applicable. Additional Information Salary Range: $65,000 - $80,000 Salary Range cannot exceed $80,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************
    $65k-80k yearly 7d ago
  • Associate Application Support Specialist

    Philadelphia International Airport

    Remote support specialist job in Philadelphia, PA

    The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Associate Systems Engineer is a junior level position responsible for maintaining, testing, and analyzing City platform services to enable departments and agencies to be productive and meet strategic goals. In this role they will provide operational support for information technology systems, with a particular focus on critical City platforms such as email and collaboration applications from the Microsoft suite. As a member of the Platform Engineering team, this individual will respond to requests and problems directed to the team and administer core services. They may work in on-premises systems, cloud technologies, or both. This position works primarily with Windows, Active Directory, Azure AD, Office365, PowerShell, and other Microsoft technologies along with a few other key platforms used throughout the City. Essential Functions * • Handles tickets assigned by team members or grabbed from the team queue. * • Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews. * • Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions. * • Fosters and maintains relationships with systems and technician staff across the City's IT community. * • Champions team initiatives, SOPs, and best practices with City staff. * • Provides on-call support on rotation with team for major incidents and outages. * • Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership. * • Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks. * • Actively participates in the use, updating, and auditing of the SOP document library the team keeps. * • Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices. * • Completes other duties as assigned by manager or technical team lead. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three (3) of experience working within IT, with particular preference given to experience with systems administration, scripting and coding, and Microsoft Office365. Additionally, this role may handle sensitive or confidential data. You must be able to pass an FBI background check and pass related trainings and coursework during onboarding. Competencies, Knowledge, Skills and Abilities * • Experience managing complex systems and servers in an enterprise-level environment. * • Understanding of Windows operating systems, Active Directory, and the Microsoft technology landscape. * • Strong written and oral communication skills, including being able to present ideas in user-friendly, business-friendly and technical language. * • Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions. * • Competence and confidence in customer service skills, including troubleshooting, de-escalation, discussing issues, and providing options for requests and resolutions for issues. * • Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. * • Ability to build effective relationships and strong commitment to working collegially and collaboratively with clients and colleagues at all levels in a diverse and distributed environment. * • Ability to use a City-provided computer and other office equipment, including related software and email, calendar, collaboration tools. Additional/Desirable Skills & Abilities * • Experience in at least one scripting language, PowerShell preferred. * • Experience with PowerBi and DataVerse a plus. * • Familiarity with Windows Server and Linux Oses preferred. * • Knowledge of virtual environments (Hyper V, Azure HCI, vSphere, AWS) desired but not required. * • Understanding of cloud technologies. * • Familiarity with monitoring systems, automation software, and/or scripting environments. * • Experience in state or local government or similar. Experience with nonprofit or education environments may be applicable. Additional Information Salary Range: $65,000 - $80,000 Salary Range cannot exceed $80,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? * We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities * We offer Comprehensive health coverage for employees and their eligible dependents * Our wellness program offers eligibility into the discounted medical plan * Employees receive paid vacation, sick leave, and holidays * Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ****************************************************** Job Location Google Maps requires functional cookies to be enabled
    $65k-80k yearly 38d ago
  • Information Technology

    Vp 3.9company rating

    Remote support specialist job in Philadelphia, PA

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $40k-88k yearly est. Auto-Apply 60d+ ago
  • Clinical Field Specialist - Philadelphia

    BD (Becton, Dickinson and Company

    Remote support specialist job in Philadelphia, PA

    We are **the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us. This position requires travel through **Philadelphia** territory and requires candidates who reside in this region. **Primary Responsibilities:** + Fosters a continually evolving partnership between Territory Managers and our valued customers in a Clinical Process advisory capacity + Train customers and maintain knowledge and expertise as product specialist for as product and guidelines evolve + Function as a resource specialist engaging with key opinion leaders within the account identifying critical areas for improvement + Drives clear project goals and expectations to achieve process efficiency and department effectiveness goals + Identify high risk patients who would benefit from advanced monitoring. + Must be in the OR daily from 6:30am - 3:00pm. **Qualifications:** + Minimum of 3 years of previous clinical experience in an acute care environment; expertise in cardiology is highly preferred. + Minimum Associate's degree in nursing, licensed as a registered nurse or clinical field, TVC, CV ICU or CV is preferred. + Understanding cardiovascular science, cardiovascular anatomy, pathology and physiology + Strong written and verbal communication skills + Ability to travel 40% + Strong understanding of hemodynamic monitoring preferred + Experience in a clinical or sales role within a Medical Device company is preferred + Proficiency presenting in front of other groups + Leadership roles in nursing are highly preferred At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under "Our Commitment to You". The anticipated compensation range for this position is $73,400.00 - $121,000.00 USD Annual Base + Commission, and the compensation offered will depend on the candidate's qualifications. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: + Potential Discretionary LTI Bonus + Potential reimbursement of vehicle use/mileage + Potential reimbursement of phone use Health and Well-being Benefits + Medical coverage + Health Savings Accounts + Flexible Spending Accounts + Medical coverage + Health Savings Accounts + Flexible Spending Accounts + Dental coverage + Vision coverage + Hospital Care Insurance + Critical Illness Insurance + Accidental Injury Insurance + Life and AD&D insurance + Short-term disability coverage + Long-term disability insurance + Long-term care with life insurance Other Well-being Resources + Anxiety management program + Wellness incentives + Sleep improvement program + Diabetes management program + Virtual physical therapy + Emotional/mental health support programs + Weight management programs + Gastrointestinal health program + Substance use management program + Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit Retirement and Financial Well-being + BD 401(k) Plan + BD Deferred Compensation and Restoration Plan + 529 College Savings Plan + Financial counseling + Baxter Credit Union (BCU) + Daily Pay + College financial aid and application guidance Life Balance Programs + Paid time off (PTO), including all required State leaves + Educational assistance/tuition reimbursement + MetLife Legal Plan + Group auto and home insurance + Pet insurance + Commuter benefits + Discounts on products and services + Academic Achievement Scholarship + Service Recognition Awards + Employer matching donation + Workplace accommodations Other Life Balance Programs + Adoption assistance + Backup day care and eldercare + Support for neurodivergent adults, children, and caregivers + Caregiving assistance for elderly and special needs individuals + Employee Assistance Program (EAP) + Paid Parental Leave + Support for fertility, birthing, postpartum, and age-related hormonal changes Leave Programs + Bereavement leaves + Military leave + Personal leave + Family and Medical Leave (FML) + Jury and Witness Duty Leave **Why Join Us?** A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . **Primary Work Location** USA NJ - Franklin Lakes **Additional Locations** **Work Shift** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
    $73.4k-121k yearly 47d ago
  • Clinical Field Specialist - Philadelphia

    BD Systems 4.5company rating

    Remote support specialist job in Philadelphia, PA

    SummaryJob Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. This position requires travel through Philadelphia territory and requires candidates who reside in this region. Primary Responsibilities: Fosters a continually evolving partnership between Territory Managers and our valued customers in a Clinical Process advisory capacity Train customers and maintain knowledge and expertise as product specialist for as product and guidelines evolve Function as a resource specialist engaging with key opinion leaders within the account identifying critical areas for improvement Drives clear project goals and expectations to achieve process efficiency and department effectiveness goals Identify high risk patients who would benefit from advanced monitoring. Must be in the OR daily from 6:30am - 3:00pm. Qualifications: Minimum of 3 years of previous clinical experience in an acute care environment; expertise in cardiology is highly preferred. Minimum Associate's degree in nursing, licensed as a registered nurse or clinical field, TVC, CV ICU or CV is preferred. Understanding cardiovascular science, cardiovascular anatomy, pathology and physiology Strong written and verbal communication skills Ability to travel 40% Strong understanding of hemodynamic monitoring preferred Experience in a clinical or sales role within a Medical Device company is preferred Proficiency presenting in front of other groups Leadership roles in nursing are highly preferred At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under “Our Commitment to You”. The anticipated compensation range for this position is $73,400.00 - $121,000.00 USD Annual Base + Commission, and the compensation offered will depend on the candidate's qualifications. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: Potential Discretionary LTI Bonus Potential reimbursement of vehicle use/mileage Potential reimbursement of phone use Health and Well-being Benefits Medical coverage Health Savings Accounts Flexible Spending Accounts Medical coverage Health Savings Accounts Flexible Spending Accounts Dental coverage Vision coverage Hospital Care Insurance Critical Illness Insurance Accidental Injury Insurance Life and AD&D insurance Short-term disability coverage Long-term disability insurance Long-term care with life insurance Other Well-being Resources Anxiety management program Wellness incentives Sleep improvement program Diabetes management program Virtual physical therapy Emotional/mental health support programs Weight management programs Gastrointestinal health program Substance use management program Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit Retirement and Financial Well-being BD 401(k) Plan BD Deferred Compensation and Restoration Plan 529 College Savings Plan Financial counseling Baxter Credit Union (BCU) Daily Pay College financial aid and application guidance Life Balance Programs Paid time off (PTO), including all required State leaves Educational assistance/tuition reimbursement MetLife Legal Plan Group auto and home insurance Pet insurance Commuter benefits Discounts on products and services Academic Achievement Scholarship Service Recognition Awards Employer matching donation Workplace accommodations Other Life Balance Programs Adoption assistance Backup day care and eldercare Support for neurodivergent adults, children, and caregivers Caregiving assistance for elderly and special needs individuals Employee Assistance Program (EAP) Paid Parental Leave Support for fertility, birthing, postpartum, and age-related hormonal changes Leave Programs Bereavement leaves Military leave Personal leave Family and Medical Leave (FML) Jury and Witness Duty Leave Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . Primary Work LocationUSA NJ - Franklin LakesAdditional LocationsWork Shift
    $73.4k-121k yearly Auto-Apply 49d ago
  • Mental Health Supported Employment Specialist

    Comhar 4.2company rating

    Remote support specialist job in Philadelphia, PA

    Full-time Description Looking for a career that truly makes a difference? If you're passionate about supporting individuals with mental health, emotional, or behavioral challenges and empowering them on their recovery journey, COMHAR invites you to join our team as a Mental Health Supported Employment Specialist. Make a difference every day by empowering others to pursue independence, stability, and purpose through work. Full-Time | Available In the Philadelphia, PA 19124 Area Rate: $18.00/HR Scheduled: Monday-Friday 8:30am-4:30pm Job Summary COMHAR is seeking a motivated and compassionate Mental Health Supported Employment Specialist to join our team. In this role, you will support individuals living with mental health challenges in finding, securing, and maintaining meaningful employment. By providing individualized coaching, job development, and ongoing support, you will play a key role in helping participants build confidence, independence, and long-term vocational success. Key Responsibilities Administrate the employment and educational services of the Open Door Clubhouse. This would include, but is not limited to, overseeing the contractual obligations of the clubhouse to the Office of Vocational Rehabilitation. Participate in the Unit Meetings, in which clubhouse members discuss the various Work Ordered Day (WOO) tasks to be performed in the Employment/ Educational Services Unit, and volunteer to perform those tasks according to their choice. Participate in the WOO activities of the Employment/ Educational Services Unit, working side by side with the members and supporting them in accomplishing the WOO tasks, while preparing them in Job Readiness. Orientation of new members to the employment and educational services offered by the clubhouse. Ensure that members have appropriate identification for employment, and provide assistance to members in need of obtaining identification. Conduct group activities focused on such topics as: resume writing, job searching, hygiene and appropriate dress for job interviewing, practice job applications and interviewing techniques, socialization and assertiveness skills, problem solving skills, the impact of work earnings on member benefits (SSI, SSDI), as well as special topics as needed. Make provision for members to learn to use public transportation, as needed. Assess and evaluate individual member's interests and skills according to the member's participation in the WOO. Assist members in making employment and/ or educational choices accordingly. Reporting of member employment and earnings to benefit providers (i.e. SSA). Facilitate monthly dinner meetings for members who are employed, or considering employment, for support, socialization, and an exchange of work related information pertaining to member issues. Perform the role of Placement Manager for Transitional Employment Placements (TEP). This includes, but is not limited to the following: job coaching and providing support to the member working the TEP, acting as liaison between the employer and the member, acting as liaison between the employer and the clubhouse, provide coverage for member absences from work, and complete all paperwork contractually required by OVR. Prepare outcome measures relevant to member employment, for purposes of reporting. Participate in one or more of the various clubhouse committees. Facilitate the Clubhouse Orientation sessions as assigned. Provide all documentation for Employment/ Educational Services Unit members, as required by funding sources. Employees are eligible for generous benefit options including but not limited to: Full-time employees enjoy a comprehensive benefits package including medical, vision, and dental insurance, life and disability coverage, a 403(b) retirement plan, paid time off, tuition reimbursement, an employee assistance program, and additional voluntary options such as disability, accident, and pet insurance. Requirements Educational Requirements: High School Diploma (or GED) with at least two (2) years of experience in the mental health field required. Associate's Degree in Human Services with at least 2 years of experience in the mental health field preferred. Current PA Driver's License; satisfactory driving record; eligible to operate program vehicles. Completion of a 12-hour orientation on psych rehab/Clubhouse Model offered by certified trainers to be completed within one year of hire Experience working in the mental health field in a Clubhouse or Psych Rehab Program preferred ACRE certification - or to be completed within one year of hire About COMHAR: COMHAR is a nonprofit human-services organization dedicated to empowering individuals, families, and communities to live healthier, self-determined lives. Our mission is: “To provide health and human services that empower individuals, families and communities to live healthier, self-determined lives.” Serving the Philadelphia region since 1975, COMHAR provides a wide continuum of behavioral health, intellectual and developmental disability, substance use, and social support services. With programs that include outpatient treatment, residential services, community-based recovery centers, supportive housing, and specialized services for children, families, and diverse populations, COMHAR delivers person-centered care rooted in dignity, respect, and community integration. Today, COMHAR's team supports more than 5,500 people each month, helping individuals build stability, independence, and meaningful connections in their communities. COMHAR strictly follows a zero-tolerance policy for abuse. COMHAR is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community-based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law. Salary Description $18.00/HR
    $18 hourly 19d ago
  • LandCare Field Specialist Philadelphia

    The Pennsylvania Horticultural Society 3.7company rating

    Remote support specialist job in Philadelphia, PA

    PHS partners with local businesses and community groups to transform vacant lots into vibrant green spaces that provide lasting benefits for neighborhoods. Through PHS LandCare, we replace waste with grass, trees, and plants in over 12,000 vacant lots across the city. This position helps with managing, and monitoring landscape construction activities on assigned projects in accordance with schedules, budgets, drawings, and specifications. Primary Responsibilities: Oversee and monitor LandCare maintenance to ensure contractor and community group compliance with PHS technical standards and landscaping and construction best practices. Perform site assessments, verify addresses, and document all changes to site conditions Develop monitoring reports and review contractor invoices. Assist with community outreach initiatives to enhance program visibility and stakeholder engagement. Collect photos, community feedback, and testimonials after project completion, as needed Respond to inquiries from the community, city agencies, and other stakeholders related to the LandCare program. Develop scopes of work, manage bid processes, and oversee the execution of additional work packages for capital repairs. Assist with site selection and preparation for stabilization through detailed site surveys and the production of technical documentation, including AutoCAD drawings, to capture existing conditions. Assist with contractor and community group training sessions to support capacity building, as needed. Conduct site visits, coordinate services, and communicate proactively with contractors to ensure satisfactory and timely job completion. Support contract administration and project management tasks, including data entry, scope of work development, scheduling, and inventory audits. Develop and manage stabilization implementation plans with contractors, ensuring compliance with milestones and performance benchmarks. Assist in the procurement of materials and supplies, as needed. Maintain expert knowledge of existing site conditions to support LandCare team. Perform additional technical or administrative duties, as needed. Standard Hours (including travel, evening, and weekend hours) : 37.5 hours/week, some evening and weekend events Physical Demands: You may be required to stand for up to 8 hours a day and lift 50+ lbs. Must be able to work in all weather conditions and your position requires operating a motor vehicle. Standard Hours (including travel, evening, and weekend hours): PHS's standard office hours are 9 AM to 5 PM at team member's designated workspace and out in the field. Some weekends are required for events. Flower Show Requirements: Participates in PHS events throughout the year including annual fundraising events and the Philadelphia International Flower Show, expected to work a total of (9) 8-hour workdays (=72 hours) with 75% (=54 hours) worked at the Show including 3 weekend days. EEO NOTICE : At PHS, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
    $42k-74k yearly est. Auto-Apply 6d ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Remote support specialist job in Camden, NJ

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $51k-90k yearly est. 7d ago
  • Associate Application Support Specialist

    City of Philadelphia 4.6company rating

    Remote support specialist job in Philadelphia, PA

    The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Associate Systems Engineer is a junior level position responsible for maintaining, testing, and analyzing City platform services to enable departments and agencies to be productive and meet strategic goals. In this role they will provide operational support for information technology systems, with a particular focus on critical City platforms such as email and collaboration applications from the Microsoft suite. As a member of the Platform Engineering team, this individual will respond to requests and problems directed to the team and administer core services. They may work in on-premises systems, cloud technologies, or both. This position works primarily with Windows, Active Directory, Azure AD, Office365, PowerShell, and other Microsoft technologies along with a few other key platforms used throughout the City. Essential Functions · Handles tickets assigned by team members or grabbed from the team queue. · Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews. · Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions. · Fosters and maintains relationships with systems and technician staff across the City's IT community. · Champions team initiatives, SOPs, and best practices with City staff. · Provides on-call support on rotation with team for major incidents and outages. · Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership. · Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks. · Actively participates in the use, updating, and auditing of the SOP document library the team keeps. · Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices. · Completes other duties as assigned by manager or technical team lead. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three (3) of experience working within IT, with particular preference given to experience with systems administration, scripting and coding, and Microsoft Office365. Additionally, this role may handle sensitive or confidential data. You must be able to pass an FBI background check and pass related trainings and coursework during onboarding. Competencies, Knowledge, Skills and Abilities · Experience managing complex systems and servers in an enterprise-level environment. · Understanding of Windows operating systems, Active Directory, and the Microsoft technology landscape. · Strong written and oral communication skills, including being able to present ideas in user-friendly, business-friendly and technical language. · Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions. · Competence and confidence in customer service skills, including troubleshooting, de-escalation, discussing issues, and providing options for requests and resolutions for issues. · Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. · Ability to build effective relationships and strong commitment to working collegially and collaboratively with clients and colleagues at all levels in a diverse and distributed environment. · Ability to use a City-provided computer and other office equipment, including related software and email, calendar, collaboration tools. Additional/Desirable Skills & Abilities · Experience in at least one scripting language, PowerShell preferred. · Experience with PowerBi and DataVerse a plus. · Familiarity with Windows Server and Linux Oses preferred. · Knowledge of virtual environments (Hyper V, Azure HCI, vSphere, AWS) desired but not required. · Understanding of cloud technologies. · Familiarity with monitoring systems, automation software, and/or scripting environments. · Experience in state or local government or similar. Experience with nonprofit or education environments may be applicable. Additional Information Salary Range: $65,000 - $80,000 Salary Range cannot exceed $80,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************
    $65k-80k yearly 39d ago
  • Application Support Specialist

    Philadelphia International Airport

    Remote support specialist job in Philadelphia, PA

    The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Application Support Specialist acts as a member of the technical support team for specific technology implementations within the Department of Revenue and supports the vendor-heavy ecosystem those systems rely on. In partnership with the business unit, they develop an understanding of the business processes surrounding the assigned applications, maintain expertise in system functionality, and analyze use cases and technical capabilities to recommend improvements to system configuration or business processes. The specialist also plays a key role in documenting application behavior, controls, standards, and known issues to support effective system use and troubleshooting. They work primarily in a service ticket queue environment and are expected to manage work transparently, proactively identify issues or trends, and prevent problems before they impact operations. As a member of the Revenue IT team, the Application Support Specialist is expected to uphold the department's mission and contribute positively to a collaborative, human-centered, innovative, and accountable culture. Job Description Essential Functions Technical Solution Management * Act as a technical expert for specific technology solution(s) and understand system configuration, workflows, and integrations. * Develop, maintain, and organize accurate documentation including system standards, configuration notes, known issues, workarounds, release notes, and user-facing guides. * Work within a structured service ticket queue environment, ensuring timely updates, clear communication, and adherence to internal service expectations. * Monitor recurring issues or patterns in the queue and proactively escalate or address root causes. * Work closely with development and support teams (City or vendor) on issue resolution, enhancements, and prioritization of system improvements. * Perform initial testing of enhancements, patches, and upgrades; coordinate with business subject matter experts for further validation. * Research and promote the use of existing and emerging technologies to support or enhance Revenue's operations. Relationship Management * Build and maintain strong, consultative relationships with Revenue business units, central OIT areas, and vendors related to supported systems. * Serve as a primary point of contact for assigned systems regarding coordination, communication, and planning. * Develop an in-depth understanding of the business processes and requirements associated with supported systems. * Participate in routine status and planning meetings with stakeholders, advocating for system needs, enhancements, and support priorities. * Monitor and evaluate vendor performance, escalate concerns, and ensure adherence to agreed-upon service expectations. * Provide clear, timely reporting to Revenue IT leadership regarding issues, system performance, ticket trends, vendor activity, and user satisfaction. Qualifications * A bachelor's degree or equivalent experience is acceptable. * At least three years of experience in application support or a closely related technical support role. * Experience working with vendors, managing service tickets, or documenting technical processes is preferred. Competencies, Knowledge, Skills and Abilities * Proven analytical and problem-solving abilities, with the capacity to anticipate issues and take proactive steps to prevent them. * Strong documentation discipline: able to produce clear, structured, and accurate technical and user-facing materials. * Experience working in a service ticket queue environment, with the ability to manage competing demands, communicate effectively, and maintain service visibility. * Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications. * Excellent communication skills, especially the ability to convey technical concepts to non-technical stakeholders. * Ability to build effective working relationships and operate collaboratively across a vendor-heavy technology ecosystem. * Commitment to delivering modern, user-centered technology support in alignment with Revenue IT's culture of accountability, collaboration, and continuous improvement. Additional Information Salary: $60,000-$70,000 Salary cannot exceed $70,000 We're interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply. Please include: * Resume * A cover letter Please note: Applications will not be considered without a cover letter. Did you know? * We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities * We offer Comprehensive health coverage for employees and their eligible dependents * Our wellness program offers eligibility into the discounted medical plan * Employees receive paid vacation, sick leave, and holidays * Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ****************************************************** Job Location Google Maps requires functional cookies to be enabled
    $60k-70k yearly 1d ago
  • Mental Health Support Specialist

    Comhar 4.2company rating

    Remote support specialist job in Philadelphia, PA

    Full-time Description Looking for a career that truly makes a difference? If you're passionate about supporting individuals with mental health, emotional, or behavioral challenges and empowering them on their recovery journey, COMHAR invites you to join our team as a Mental Health Support Specialist. Make an impact every day by helping others build skills, confidence, and independence. Full-Time | Available In the Philadelphia, PA 19124 Area Rate: $18.00/HR Scheduled: Monday-Friday 8:30am-4:30pm Working two Saturdays each month from 10:00 am - 3:00 pm Will flex during the weeks that you work on Saturday Working one evening each week from 4:30 pm -6:30 pm Job Summary COMHAR is seeking a compassionate and energetic Mental Health Support Specialist to join our Open Door Clubhouse team. The Clubhouse is a recovery-oriented, community-based program that supports adults living with mental health challenges through meaningful work, social connection, and empowerment. Open Door Clubhouse is an employment-based psychiatric rehabilitation and recovery program for adults based upon the acclaimed Fountain House Model. As a Mental Health Support Specialist, you will work side-by-side with members to build skills, strengthen independence, and create a supportive, inclusive environment that fosters hope and recovery. Key Responsibilities Work collaboratively with Clubhouse members on daily unit tasks, including clerical work, food service, wellness programming, and other meaningful activities. Encourage member participation, teach skills, and provide guidance in vocational, educational, social, and independent living activities. Assist members in developing and pursuing individualized recovery goals. Support the work-ordered day (WOD) structure by facilitating group activities, meetings, and skill-building opportunities. Provide emotional support, promote self-advocacy, and encourage positive social interactions among members. Help coordinate employment and education support services, including transitional employment placements when applicable. Maintain accurate records, documentation, and progress notes according to program standards. Foster a welcoming, recovery-oriented atmosphere based on Clubhouse values of respect, equality, and community. Work collaboratively with staff, members, families, and community partners. Participates in the Clubhouse Social/Recreational program as scheduled (some Saturdays) Employees are eligible for generous benefit options including but not limited to: Full-time employees enjoy a comprehensive benefits package including medical, vision, and dental insurance, life and disability coverage, a 403(b) retirement plan, paid time off, tuition reimbursement, an employee assistance program, and additional voluntary options such as disability, accident, and pet insurance. Requirements Educational Requirements: High School Diploma (or GED) Current PA Driver's License; satisfactory driving record; eligible to operate program vehicles. Completion of a 12-hour orientation on psych rehab/Clubhouse Model offered by certified trainers to be completed within one year of hire Experience working in the mental health field in a Clubhouse or Psych Rehab Program preferred About COMHAR: COMHAR is a nonprofit human-services organization dedicated to empowering individuals, families, and communities to live healthier, self-determined lives. Our mission is: “To provide health and human services that empower individuals, families and communities to live healthier, self-determined lives.” Serving the Philadelphia region since 1975, COMHAR provides a wide continuum of behavioral health, intellectual and developmental disability, substance use, and social support services. With programs that include outpatient treatment, residential services, community-based recovery centers, supportive housing, and specialized services for children, families, and diverse populations, COMHAR delivers person-centered care rooted in dignity, respect, and community integration. Today, COMHAR's team supports more than 5,500 people each month, helping individuals build stability, independence, and meaningful connections in their communities. COMHAR strictly follows a zero-tolerance policy for abuse. COMHAR is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community-based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law. Salary Description 18.00/HR
    $18 hourly 19d ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Remote support specialist job in Philadelphia, PA

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $42k-73k yearly est. 7d ago
  • Application Support Specialist

    City of Philadelphia 4.6company rating

    Remote support specialist job in Philadelphia, PA

    The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Application Support Specialist acts as a member of the technical support team for specific technology implementations within the Department of Revenue and supports the vendor-heavy ecosystem those systems rely on. In partnership with the business unit, they develop an understanding of the business processes surrounding the assigned applications, maintain expertise in system functionality, and analyze use cases and technical capabilities to recommend improvements to system configuration or business processes. The specialist also plays a key role in documenting application behavior, controls, standards, and known issues to support effective system use and troubleshooting. They work primarily in a service ticket queue environment and are expected to manage work transparently, proactively identify issues or trends, and prevent problems before they impact operations. As a member of the Revenue IT team, the Application Support Specialist is expected to uphold the department's mission and contribute positively to a collaborative, human-centered, innovative, and accountable culture. Job Description Essential Functions Technical Solution Management Act as a technical expert for specific technology solution(s) and understand system configuration, workflows, and integrations. Develop, maintain, and organize accurate documentation including system standards, configuration notes, known issues, workarounds, release notes, and user-facing guides. Work within a structured service ticket queue environment, ensuring timely updates, clear communication, and adherence to internal service expectations. Monitor recurring issues or patterns in the queue and proactively escalate or address root causes. Work closely with development and support teams (City or vendor) on issue resolution, enhancements, and prioritization of system improvements. Perform initial testing of enhancements, patches, and upgrades; coordinate with business subject matter experts for further validation. Research and promote the use of existing and emerging technologies to support or enhance Revenue's operations. Relationship Management Build and maintain strong, consultative relationships with Revenue business units, central OIT areas, and vendors related to supported systems. Serve as a primary point of contact for assigned systems regarding coordination, communication, and planning. Develop an in-depth understanding of the business processes and requirements associated with supported systems. Participate in routine status and planning meetings with stakeholders, advocating for system needs, enhancements, and support priorities. Monitor and evaluate vendor performance, escalate concerns, and ensure adherence to agreed-upon service expectations. Provide clear, timely reporting to Revenue IT leadership regarding issues, system performance, ticket trends, vendor activity, and user satisfaction. Qualifications A bachelor's degree or equivalent experience is acceptable. At least three years of experience in application support or a closely related technical support role. Experience working with vendors, managing service tickets, or documenting technical processes is preferred. Competencies, Knowledge, Skills and Abilities Proven analytical and problem-solving abilities, with the capacity to anticipate issues and take proactive steps to prevent them. Strong documentation discipline: able to produce clear, structured, and accurate technical and user-facing materials. Experience working in a service ticket queue environment, with the ability to manage competing demands, communicate effectively, and maintain service visibility. Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications. Excellent communication skills, especially the ability to convey technical concepts to non-technical stakeholders. Ability to build effective working relationships and operate collaboratively across a vendor-heavy technology ecosystem. Commitment to delivering modern, user-centered technology support in alignment with Revenue IT's culture of accountability, collaboration, and continuous improvement. Additional Information Salary: $60,000-$70,000 Salary cannot exceed $70,000 We're interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply. Please include: Resume A cover letter Please note: Applications will not be considered without a cover letter. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************
    $60k-70k yearly 3d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Bensalem, PA?

The average remote support specialist in Bensalem, PA earns between $29,000 and $79,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Bensalem, PA

$48,000

What are the biggest employers of Remote Support Specialists in Bensalem, PA?

The biggest employers of Remote Support Specialists in Bensalem, PA are:
  1. Timeless Excursions
Job type you want
Full Time
Part Time
Internship
Temporary