Remote support specialist jobs in Guaynabo, PR - 57 jobs

Job DescriptionSalary: Job Title: Client Onboarding & Integration Specialist About Us: At Medido Health, we're a fast-growing SaaS startup with a mission to provide cutting-edge healthcare solutions for our clients. Our team is dedicated to delivering innovative products and seamless integrations. Were looking for a dynamic, customer-focused individual to join us as a Client Onboarding & Integration Specialist. This role is perfect for someone who thrives at the intersection of technical problem-solving and client interaction, ensuring that our clients have a smooth onboarding experience with our software solutions. Job Overview: We are seeking a Client Onboarding& Integration Specialist who will be responsible for driving the successful integration of our SaaS platform with clients systems, providing seamless technical support, and managing the end-to-end onboarding process. You will collaborate closely with clients, developers, and internal teams to ensure timely, efficient, and high-quality project delivery. This role requires a combination of technical expertise (in SQL, Scripting, APIs) and strong project management skills to facilitate smooth and efficient client onboarding. You will ensure that clients' systems integrate well with our platform, meet deadlines, and ultimately set clients up for success with our solutions. Experience in Healthcare & Pharmacy is preferred but not required. Key Responsibilities: Client Interaction & Onboarding: Serve as the primary point of contact for clients during the onboarding process, ensuring their needs and expectations are met. Facilitate client meetings to understand their requirements, timelines, and goals for successful integration. Provide ongoing client support during the onboarding process, troubleshooting issues and delivering solutions. Technical Systems Integration: Work with clients technical teams to gather integration requirements and map out integration workflows. Use SQL, scripting, and APIs to facilitate integration and system setup for clients. Troubleshoot technical issues related to data integration and collaborate with the development team to resolve problems. Maintain integration documentation and provide detailed reports on the progress of each onboarding project. Product Management: Understanding and representing user needs. Aligning stakeholders around the vision for the product. Prioritizing product features and capabilities. Creating a "shared brain" across the team to empower independent decision-making Project Management: Develop and maintain detailed project plans, tracking milestones and deadlines to ensure timely delivery. Coordinate with both internal and external teams to ensure resources are allocated effectively and timelines are met. Monitor the progress of onboarding projects, managing risks and identifying potential delays or roadblocks. Provide regular updates to stakeholders and ensure clients are informed of the status of their integrations. Cross-Functional Collaboration: Partner with internal teams, including developers, product managers, and customer support, to ensure seamless execution of client projects. Translate technical client requirements into actionable tasks for developers and ensure their smooth execution. Continuous Improvement: Contribute to the improvement of our internal processes for onboarding and integration, identifying opportunities to streamline or automate workflows. Stay updated on industry best practices for system integrations and ensure our onboarding processes evolve accordingly. Qualifications: Technical Skills: Strong proficiency in SQL, scripting languages (Python, JavaScript, etc.), and APIs. Experience with data integration, troubleshooting, and problem-solving. Knowledge of web technologies, databases, and cloud-based platforms is a plus. Project Management: Proven experience in managing and delivering multiple client-facing projects on time. Experience with project management tools (e.g., Jira, Asana, Trello) to track milestones, tasks, and client progress. Strong organizational skills, with the ability to manage competing priorities and deadlines. Client-Facing Experience: Excellent communication and interpersonal skills to build relationships with clients and collaborate with internal teams. Previous experience in a client-facing role, ideally in a SaaS environment, is preferred. Education & Experience: Bachelors degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience). 3-5 years of experience in a technical project management role or client onboarding with a focus on systems integration. Why Join Us?: Opportunity to be part of a growing, innovative SaaS startup with a dynamic team. Work on exciting, challenging projects and contribute to the success of our clients. Competitive salary, benefits, and a flexible working environment. How to Apply: Please submit your resume, along with a cover letter detailing your experience and why youd be a great fit for this role. We look forward to hearing from you!

What you'll do In a few words… Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning… Our Operational Performance team is #All-In on centralizing data to dive through and study as they work on improving operations at Abarca. The Performance Monitoring team has the metrics tracking down from OKRs to KPIs and proactively manages shortfalls to ensure we continuously set and reach the highest standards. That's why performance is part of their name as they help drive both scalability and efficiency across the board! As our Service Level Analyst, you will play a critical role in monitoring, analyzing, and reporting on service level agreements (SLAs) to ensure the organization meets its commitments to customers and clients. This role involves data analysis, reporting, and collaboration with various teams to maintain high service quality and customer satisfaction. Track and validate that Performance Guarantee (PG) reports are produced for each customer service area in partnership with operational teams, document overall SLA compliance by client and business area. Analyze performance data to identify trends, gaps, and risks; synthesize insights into actionable recommendations for PG owners and leadership. Perform gap analysis to highlight SLA breaches, investigate root causes, and recommend improvement actions in collaboration with PG owners and the Performance Oversight team. Initiate and support Improvement Action Plans when criteria are met; monitor completion and measure results. Conduct periodic process audits to ensure accuracy of reporting methodology and compliance with contractual requirements. Monitor adherence to client SLAs by reviewing documentation from operations and technology teams; escalate risks as needed. Generate and present regular reports on service performance and SLA attainment to internal stakeholders and all levels of leadership committees. Maintain accurate records of SLAs, service metrics, and performance data; ensure documentation is current and accessible. Assist in implementing service improvement initiatives and projects in collaboration with operational teams. Prepare and deliver necessary data and insights for the Performance Guarantee Committee and other leadership forums. What we expect of you The bold requirements… Bachelor's or Master's Degree in Business Administration, Science, or related field (In lieu of a degree, equivalent relevant experience may be considered.) Experience collaborating with cross-functional teams to implement service improvement initiatives. 3+ years of experience in contract and vendor management, corporate affairs, and/or related fields. Expertise in project planning, data management, data analysis, and reporting. Proficiency in Excel for reporting and business analytics. Excellent oral and written communication skills, including the ability to present insights to all levels of leadership. We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only) Nice to haves... Experience with the Healthcare, Pharmacy, and Pharmacy Benefit Management industries, Medicare Part D, and CMS regulations. Knowledge of contractual performance standards and exclusion interpretation. Previous experience in SLA or Performance Guarantee monitoring within a PBM or healthcare environment. Familiarity with client performance reporting and governance processes. Experience presenting performance insights to senior leadership or client-facing audiences. Experience with SQL Queries, Power BI, Microsoft Visio, and other visual documentation or analytics tools. Physical Requirements Must be able to access and navigate each department at the organization's facilities. Sedentary work that primarily involves sitting/standing. At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca's workforce reflects the communities it serves. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. “Applicant must be a United States' citizen. Abarca Health LLC does not sponsor employment visas at this time” The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It's simply meant to give readers an idea of what the role entails. #LI-JD1 #LI-HYBRID

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Ricoand they are in need of a Fully RemoteHelp Desk Support Level IITechnician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Guaynabo, PR

Job Description Ubicacion: Guaynabo As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health's Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues. Key Responsibilities: Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations. Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals. Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations. Assist other neighboring areas with workload as needed. Maintain and meet service level agreements (SLAs). Work Schedule & Availability: Standard day shift with possible weekend and holiday rotations. On-call availability for weekday evenings and high-severity onsite service calls. Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off. Minimum Requirements: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience. Equal Opportunity Employer F/M/V/D

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities. Provide 2nd level support to customers and technicians according to SOP's to comply with WorldNet's Service Level Agreement (repair time and follow up). Maintain highest level of quality in all customer interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to, the following: Effectively handle customer service repair and troubleshooting tickets to assure repairs requests are properly handled according to standards and procedures. Understand and fix IP Routing topologies, including proficiency of static routes and routing protocols. Understand and fix Ethernet connection, including knowledge of VLAN, MAC Address and ARP. Understand and solve problems of fiber optics connections, including understanding of OTDR test and optical power meter. Effectively handle customer, service provider, internal staff service repair and troubleshooting calls or email to assure repairs requests are properly reported according to standards and procedures during working hours and nonworking. Troubleshoot, diagnose, and refer Repair tickets to the corresponded area no later than 1 hour after receiving the ticket and inform the customer the test results. Perform troubleshooting according to SOP's and the Repair Troubleshooting Guide to assure repairs requests are properly reported to avoid delays in service restoration and charges for unnecessary dispatches by our providers. Provide support in MSP products and others, example (WAN/LAN/Wifi Aps/ Security). Manage all VIP customer, Sales, and Operations repair tickets within established timeframe. Ensuring that customer and internal areas are informed periodically of ticket and situation status. Provide 2nd level support resolving complex repairs referred from 1st level technicians. Maintain consistent and timely follow-up of service providers to ensure SLA compliance. Escalate any situation of delay with provider to team leader or supervisor. Perform all extended test that include but are not limited to: Customers with several lines OOS, Special Services that requires monitoring of transport quality, Facility changes with Collocation technician and Network Design. Responsible to identify repeated issues, investigate root cause and refer to Team Leader or Supervisor for an alternate solution. Ensure customer's service is operational within specified repair time frame based on our SLA's. Effectively maintain customers informed of their repair status based on our SLA's. Provide assistance to RFT, NEO, Transport department, providers and customer technicians, to complete the Repair. Effectively handle the troubleshooting with the technicians to ensure the Repair was completed. Update internal repair order tracking system on a regular day basis until the repair is completed. Effectively maintain customers informed of their repair status daily or as required by the customer. Keep the average Repair time in twelve (12) hours or less as determined by WorldNet management. Notify Team Leader or Supervisor when tickets have exceeded established timeframe in order to escalate the situation. Follow company policies and procedures to meet relevant company-wide statistics. Handles inbound and outbound calls. Available to work different shifts, including nights, weekends, and holidays. Attend customers based on call etiquette procedures. Shall respect, preserve with the privacy, confidentiality, and security of confidential information and WorldNet owned equipment/property/Customers. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree and three years of equivalent experience in related field and/or certifications (A + & Network + certifications, CCNA and NS4 preferred) or equivalent combination of education and experience. KNOWLEDGE, SKILLS & ABILITIES Knowledge of network topology or equivalent 1 year experience in maintenance and repair. Experience in networking and telephony. Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer. Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers. Knowledge in troubleshooting internet routing protocols. (OSPF, BGP, etc). Advanced level of knowledge in testing DS1 & DS3 circuits. Knowledge of Windows Office. Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed. Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in different scenarios including/but not limited to restoring problems with signaling, CODECS, Packet Loss and Transport. Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in telecommunication industry. Experience in phone support and troubleshooting of client communication networks. Understand and know the basic operation of routers, switches, and firewalls Knowledge network topologies and operation Troubleshooting experience with telecommunications providers Must be able to work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations. Proven ability to analyze problems and solve them creatively. Bilingual (Spanish and English). Computer knowledge, Microsoft Office. Customer Focus and service oriented. Strong verbal, written, and negotiation skills to retain existing customer base. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job, requires the employee to sit, stand, and bend, and a normal range of hearing and vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment, usually quiet. No physical discomfort or exposure to hazardous due to temperature, dust, noise, etc. Able to work in a fast pace environment with continuous interruptions. EMPLOYER'S RIGHT This does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . WorldNet Telecommunications has the right to revise this at any time. This job description is not a contract for employment.

Quality role to support product transfer activities. focused on process validation. WHAT MAKES YOU A FIT: The Technical Part: Bachelor's Degree in Engineering with at least three (3) years of experience within the regulated industry. Bilingual (English & Spanish). Good communication skills. Shift: 1st and according to business needs. Experience in: Sterilization Final Pack Process Validation, Statistical Analysis, Process Failure Mode, and First Time Quality. The Personality Part: Besides being able to provide guidance, you're able to work independently to solve problems and improve every aspect of the project. Add to this a commitment to serving customers with high-quality research and products, to embracing a diverse work culture, and even to the environment, and you might just be what we're looking for! AS A PIECE OF FITS, YOU WILL: (The day-to-day on the job) Conduct a compliant validation process for quality information technology systems, producing all required formal validation documentation, including SOPs, in accordance with applicable federal regulations. Coordinate validation‑related activities with clients, programmers/developers, and operating personnel across domestic teams and, when appropriate, global partners. Identify current and anticipated requirements for compliant computerized operations and suggest effective methods for establishing, implementing, and maintaining the procedures, actions, and documentation needed to meet federal and international regulatory standards. Report on the status of validation activities to ensure regulatory requirements are fulfilled and stakeholders remain informed. Stay informed on evolving federal and international regulatory requirements, government audit expectations, and emerging techniques relevant to validation and compliance. Perform system administration and configuration tasks for quality information technology systems to support validated and compliant system performance. WHO WE ARE: We are a Service Provider company different from the rest. We pride ourselves in how we treat the most important piece of our company's puzzle: you! We integrate Engineering, Construction, Maintenance, Utilities and Specialized Technical services across the Island (and in the US as well!). Our company is flexible, family-oriented and focused on our resources' well-being, while providing our Pharmaceutical, Medical Device and Manufacturing industry clients with top-notch quality talent. We're FITS! Are you the next piece?

GENERAL DESCRIPTION: A Special Needs Coordinator in a Head Start program is responsible for identifying and addressing the special needs of enrolled children, including disabilities, learning needs, and emotional support. Their work involves coordinating services and resources to ensure that all children have access to quality education that meets their individual needs. Your contribution to the implementation of a quality program lies in ensuring the inclusion and appropriate support for each child, thus promoting an educational environment that encourages the comprehensive development of all participants. TASKS AND ESSENTIAL JOB RESPONSIBILITIES: Support in the implementation of the Head Start program: 1. Collaborate with staff to ensure the integration of children with special needs in all program activities. 2. Develop and maintain individualized intervention plans for children with special needs. 3. Provide resources and technical support to staff to adapt the curriculum according to the individual needs of the children. 4. Promote the integration of all service areas: facilitate information, processes and a cooperative environment to guarantee the best services to the special needs population. 5. Support the implementation of initiatives that guarantee the sustainability of the program. Care and supervision of children: 1. Monitor and support the integration of children with special needs into the classroom environment and during activities. 2. Coordinate with staff to ensure that children's medical, therapeutic, and behavioral needs are met. 3. Observe and document the progress of children with special needs and provide feedback to staff on effective intervention strategies. Support for families: 1. Establish collaborative relationships with families to understand and address children's individual needs. 2. Provide information and resources to families about community services and support programs available for children with special needs. 3. Facilitate meetings and training sessions for parents on topics related to the special needs of their children. 4. Provide support and accompaniment in meetings and/or official procedures for the monitoring and achievement of services to our participants. Administrative tasks: 1. Maintain accurate and up-to-date records of children with special needs, including evaluations, intervention plans, and progress. 2. Coordinate with staff to ensure compliance with regulatory requirements and administrative procedures related to children with special needs. 3. Maintain communication with relevant agencies to ensure services to our program participants such as but not limited to: Advancing Together and Department of Education. 4. Participate in team meetings and collaborate with other coordinators and staff to ensure the effectiveness of the overall program. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: · Bachelor's degree with at least one year of experience in the area of special education OR master's degree in Special Education. Infant and toddler education/training preferred for Early Head Start. Principal's Academy is preferred for district collaborating centers. ● Previous experience teaching in an early childhood setting; experience with supervision, management or coaching preferred. ● Experience managing an infant/toddler and preschool program ● Bilingual in Spanish and English preferred ● Knowledge of infant/toddler health and safety licensing requirements (if applicable) ● Experience with collaborations and community partnerships (if applicable) ● Experience in Fiscal management/budget preparations (if applicable) ● Physical exam and background checks are required for this position. ● Travel required locally or long-distance up to 10% of the time for work-related meetings and functions. ● Must have a valid driver's license and reliable transportation. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: ● Ability to sit most of the time with some bending and reaching. ● Ability to stand, walk, and bend periodically. ● Ability to engage in repetitive movement of wrists, hands, and fingers - typing and/or writing. ● Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading). ● Ability to receive and respond to oral communication. ● Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. ● Work is generally performed in an office environment. ● Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices). ● Standard office equipment generally used includes: ● Telephone ● Personal Computer (monitor, keyboard, and mouse) or Tablet ● Printer/Photocopy Machine ● Calculator ● May be required to operate a motor vehicle during the course of duties.

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.

Conducts a compliant validation process for quality information technology systems which requires formal validation documentation (including standard operating procedures) under appropriate federal regulations. Coordinates activities with clients, programmers\/developers and operating personnel, domestic and, as appropriate, global. Identifies current and anticipated requirements for compliant computerized operations and suggests methods for the identification, implementation and maintenance of the procedures, actions and documentation necessary to assure compliance according to the appropriate federal and international regulations which govern the user's applications. Reports on the status of validation activities to fulfill regulatory requirements. Keeps abreast of changing federal and international regulatory requirements, government audit policies, and the availability of current techniques. Performs system administration and configuration of quality information technology systems. Perform other duties assigned. Requirements Minimum 5 years of experience in the regulated industry. Experience in with Process Validation and Computer System Validation. Experience in Medical Devices Regulatory and Technical background. Bachelor Degree in Science or Engineering completed. Bilingual. Willing to work 100% On\-site in Juncos, PR. "}}],"is Mobile":false,"iframe":"true","job Type":"Temporary","apply Name":"Aplicar ahora","zsoid":"6314569","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Pharma\/Biotech\/Clinical Research"},{"field Label":"City","uitype":1,"value":"Juncos"},{"field Label":"State\/Province","uitype":1,"value":"Puerto Rico"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"00777"}],"header Name":"Quality Application Specialist","widget Id":"118922000006310086","is JobBoard":"false","user Id":"118922000000026001","attach Arr":[],"custom Template":"1","is CandidateLoginEnabled":true,"job Id":"118922000016606075","FontSize":"15","google IndexUrl":"https:\/\/medialgroup.zohorecruit.com\/recruit\/ViewJob.na?digest=QwmVALyT.3IeWOpQAdT26oSny.cUHnThVWu2oCqo1WQ\-&embedsource=Google","location":"Juncos","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"nrt0md43109f3de4c490e9975771d2b120574"}

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

HVAC and Refrigeration Engineer Services • Provide technical expertise in the following systems: heating, ventilation, air conditioning, and refrigeration systems used to control temperature, air quality, and humidity in manufacturing buildings. • Responsibilities may include conducting load calculations, selecting equipment, ensuring energy efficiency, and overseeing installation and maintenance. Ensure compliance with safety and environmental regulations, cGMPs, troubleshoot problems, and collaborate with construction teams. • Collaborate with technical teams to integrate systems seamlessly into the overall building operation. • Incorporate energy-saving strategies and ensure systems comply with energy efficiency standards and environmental regulations. • Supervise the installation and commissioning of new systems. • Diagnose and resolve issues with existing systems to ensure optimal performance and reliability. • Develop maintenance schedules and protocols for existing systems. • Conduct system tests and validation to confirm proper operation. • Prepare detailed reports, cost estimates, and project documentation. • Provide guidance and technical support to maintenance and operations personnel. • Ensure all systems adhere to safety standards, building codes, and industry regulations BS in Engineering (Mechanical / Electrical) 5 years' experience in regulated environment (EHS/GMP) 5-10 years working on HVAC systems Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley. Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Responsible for managing organizations' computer systems, including software, hardware and networks. Responsible for designing, installing, and supporting the entire system or may specialize in one area of the computer system, such as security infrastructure or telecommunications. IT Engineers work as part of an IT team and may report to an IT manager, but the majority of their work is completed on their own. According to the Bureau of Labor Statistics, the software development sector, which includes IT Engineers, is expected to grow at an above\-average rate of 17 percent through 2024, adding an estimated 186,600 jobs to this sector during this period. Requirements Minimum of three to five years of experience "}}],"is Mobile":false,"iframe":"true","job Type":"Contrato","apply Name":"Apply Now","zsoid":"664728484","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Tecnologà a"},{"field Label":"Work Experience","uitype":2,"value":"1\-3 años"},{"field Label":"City","uitype":1,"value":"Isla"},{"field Label":"State\/Province","uitype":1,"value":"Puerto Rico"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"00936"}],"header Name":"Information Technology Engineer","widget Id":"451563000000072311","is JobBoard":"false","user Id":"451563000000195003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"451563000002054102","FontSize":"12","google IndexUrl":"https:\/\/psdincpr.zohorecruit.com\/recruit\/ViewJob.na?digest=.AaMNETH9vCrdycgPVjmjsBWQAwc2U0NtH1vsE8AMsU\-&embedsource=Google","location":"Isla","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

Ubicacion: Guaynabo As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health's Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues. Key Responsibilities: Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations. Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals. Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations. Assist other neighboring areas with workload as needed. Maintain and meet service level agreements (SLAs). Work Schedule & Availability: Standard day shift with possible weekend and holiday rotations. On-call availability for weekday evenings and high-severity onsite service calls. Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off. Minimum Requirements: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience. Equal Opportunity Employer F/M/V/D

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities. Provide 2 nd level support to customers and technicians according to SOP's to comply with WorldNet's Service Level Agreement (repair time and follow up). Maintain highest level of quality in all customer interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to, the following: Effectively handle customer service repair and troubleshooting tickets to assure repairs requests are properly handled according to standards and procedures. Understand and fix IP Routing topologies, including proficiency of static routes and routing protocols. Understand and fix Ethernet connection, including knowledge of VLAN, MAC Address and ARP. Understand and solve problems of fiber optics connections, including understanding of OTDR test and optical power meter. Effectively handle customer, service provider, internal staff service repair and troubleshooting calls or email to assure repairs requests are properly reported according to standards and procedures during working hours and nonworking. Troubleshoot, diagnose, and refer Repair tickets to the corresponded area no later than 1 hour after receiving the ticket and inform the customer the test results. Perform troubleshooting according to SOP's and the Repair Troubleshooting Guide to assure repairs requests are properly reported to avoid delays in service restoration and charges for unnecessary dispatches by our providers. Provide support in MSP products and others, example (WAN/LAN/Wifi Aps/ Security). Manage all VIP customer, Sales, and Operations repair tickets within established timeframe. Ensuring that customer and internal areas are informed periodically of ticket and situation status. Provide 2 nd level support resolving complex repairs referred from 1 st level technicians. Maintain consistent and timely follow-up of service providers to ensure SLA compliance. Escalate any situation of delay with provider to team leader or supervisor. Perform all extended test that include but are not limited to: Customers with several lines OOS, Special Services that requires monitoring of transport quality, Facility changes with Collocation technician and Network Design. Responsible to identify repeated issues, investigate root cause and refer to Team Leader or Supervisor for an alternate solution. Ensure customer's service is operational within specified repair time frame based on our SLA's. Effectively maintain customers informed of their repair status based on our SLA's. Provide assistance to RFT, NEO, Transport department, providers and customer technicians, to complete the Repair. Effectively handle the troubleshooting with the technicians to ensure the Repair was completed. Update internal repair order tracking system on a regular day basis until the repair is completed. Effectively maintain customers informed of their repair status daily or as required by the customer. Keep the average Repair time in twelve (12) hours or less as determined by WorldNet management. Notify Team Leader or Supervisor when tickets have exceeded established timeframe in order to escalate the situation. Follow company policies and procedures to meet relevant company-wide statistics. Handles inbound and outbound calls. Available to work different shifts, including nights, weekends, and holidays. Attend customers based on call etiquette procedures. Shall respect, preserve with the privacy, confidentiality, and security of confidential information and WorldNet owned equipment/property/Customers. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree and three years of equivalent experience in related field and/or certifications (A + & Network + certifications, CCNA and NS4 preferred) or equivalent combination of education and experience. KNOWLEDGE, SKILLS & ABILITIES Knowledge of network topology or equivalent 1 year experience in maintenance and repair. Experience in networking and telephony. Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer. Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers. Knowledge in troubleshooting internet routing protocols. (OSPF, BGP, etc). Advanced level of knowledge in testing DS1 & DS3 circuits. Knowledge of Windows Office. Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed. Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in different scenarios including/but not limited to restoring problems with signaling, CODECS, Packet Loss and Transport. Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in telecommunication industry. Experience in phone support and troubleshooting of client communication networks. Understand and know the basic operation of routers, switches, and firewalls Knowledge network topologies and operation Troubleshooting experience with telecommunications providers Must be able to work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations. Proven ability to analyze problems and solve them creatively. Bilingual (Spanish and English). Computer knowledge, Microsoft Office. Customer Focus and service oriented. Strong verbal, written, and negotiation skills to retain existing customer base. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job, requires the employee to sit, stand, and bend, and a normal range of hearing and vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment, usually quiet. No physical discomfort or exposure to hazardous due to temperature, dust, noise, etc. Able to work in a fast pace environment with continuous interruptions. EMPLOYER'S RIGHT This does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . WorldNet Telecommunications has the right to revise this at any time. This job description is not a contract for employment.

The Associate Quality Application Specialist supports the validation, administration, and compliance of quality\-related computerized systems in a regulated environment. This role assists with validation documentation, system configuration, and cross\-functional coordination to ensure compliance with applicable federal and international regulations. Responsibilities Support compliant validation processes for quality information technology systems in accordance with federal and international regulations. Assist in the preparation, execution, and maintenance of validation documentation, including SOPs, protocols, and reports. Coordinate validation activities with Quality, IT, Engineering, and business users, including domestic and global stakeholders as applicable. Identify current and anticipated requirements for compliant computerized operations. Support the implementation and maintenance of procedures, actions, and documentation required to ensure system compliance. Track and report the status of validation activities to support regulatory and audit requirements. Maintain awareness of changing regulatory requirements, audit policies, and validation best practices. Perform system administration and configuration of quality IT applications under guidance. Support continuous improvement initiatives related to quality systems and applications. Perform other duties as assigned. RequirementsMinimum Requirements (Must Have) Bachelor's degree in Science or Engineering Bilingual: English and Spanish 0-3 years of exposure to medical, clinical, or regulated environments (academic or professional) Preferred Qualifications (Nice to Have) Knowledge of Six Sigma, CAPA, and Product Non\-conformance Exposure to SAP QM Module Experience with TrackWise systems Familiarity with Agile systems and FactoryWorks Knowledge or academic exposure to regulated industries (FDA, GMP, ISO, etc.) *Willing to work 100% On\-Site in Juncos, PR.* "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Aplicar ahora","zsoid":"6314569","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Manufacturing"},{"field Label":"City","uitype":1,"value":"Juncos"},{"field Label":"State\/Province","uitype":1,"value":"Puerto Rico"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"00777"}],"header Name":"Associate Quality Application Specialist","widget Id":"118922000006310086","is JobBoard":"false","user Id":"118922000000026001","attach Arr":[],"custom Template":"1","is CandidateLoginEnabled":true,"job Id":"118922000017337047","FontSize":"15","google IndexUrl":"https:\/\/medialgroup.zohorecruit.com\/recruit\/ViewJob.na?digest=QwmVALyT.3IeWOpQAdT26lJ2WmPJ@OlHC482BKz@5pA\-&embedsource=Google","location":"Juncos","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"nrt0md43109f3de4c490e9975771d2b120574"}

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies