Remote support specialist jobs in Kenner, LA

The Senior Contract Support Specialist delivers advanced acquisition expertise on complex and high-value contracts and provides technical leadership and mentorship to junior staff. Requirements Manage complex pre- and post-award procurements including construction, A&E, and service contracts. Conduct cost/price analysis and draft comprehensive contractual documentation. Provide strategic acquisition advice to COs and program managers. Mentor entry- and mid-level specialists in FAR/VAAR application. Refine evaluation criteria and lead source selection efforts. Collaborate with multiple sites and service lines to standardize procurement processes. Qualifications Education: Bachelor's degree or 24 semester hours in business-related fields. Certifications: FAC-C (Level II/III or Professional) or DAWIA Level III preferred. Experience: At least five (5) years of federal contracting experience within the past seven (7) years. Specialized Experience Preferred: Construction/A&E, Complex Services, or Leasing. DJS Financial Services is an Equal Opportunity Employer and values diversity at all levels of the organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information, or veteran status. Pay is determined based on experience, education, and geographic market conditions in compliance with federal and state transparency requirements.

Job DescriptionDescription: The Senior Contract Support Specialist delivers advanced acquisition expertise on complex and high-value contracts and provides technical leadership and mentorship to junior staff. Requirements: Manage complex pre- and post-award procurements including construction, A&E, and service contracts. Conduct cost/price analysis and draft comprehensive contractual documentation. Provide strategic acquisition advice to COs and program managers. Mentor entry- and mid-level specialists in FAR/VAAR application. Refine evaluation criteria and lead source selection efforts. Collaborate with multiple sites and service lines to standardize procurement processes. Qualifications Education: Bachelor's degree or 24 semester hours in business-related fields. Certifications: FAC-C (Level II/III or Professional) or DAWIA Level III preferred. Experience: At least five (5) years of federal contracting experience within the past seven (7) years. Specialized Experience Preferred: Construction/A&E, Complex Services, or Leasing. DJS Financial Services is an Equal Opportunity Employer and values diversity at all levels of the organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information, or veteran status. Pay is determined based on experience, education, and geographic market conditions in compliance with federal and state transparency requirements.

OSTS - New Orleans, LA Bill Rate: * Travel to Baton Rouge possible per business needs As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Audio Visual Responsibilities of an On-Site Technician: * Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. * Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. * Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls * Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Technical Responsibilities of an On-Site technician: * Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site * Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc. * ServiceNow ticket management; prioritizing tickets and awareness of SLAs * Supporting Microsoft Windows and MAC operating systems * Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 * Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process * Printer support (installation, configuration, relocation, and troubleshooting) * Event and Meeting Support (may occur on-site or off-site) * Occasional travel may be required to support other EY locations, client engagement sites, or off-site events * Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) * VIP/White Glove support * Occasional after-hour support may be required Interpersonal skills an On-site technician should have: * Outstanding customer service skills * Excellent communication skills * Great team mentality * Self-motivated, organized, detail oriented, ability to multi-task * Desire to learn and build a career as unique as you are Experience Requirements: * 2+ years of on-site technical support experience, or degree in related discipline EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For list for 24th year. (US) America's Greatest Workplaces for Diversity 2023 by Newsweek

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a “Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as it's based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid driver's license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Essential Job Functions Analysis of non-reporting and underperforming PV systems Utilization of SalesForce and work order creation Investigation of systems to determine production issue reason Data analysis Data Correction Development, implementation, and analysis of reports through software platforms Cross departmental communication and investigation to support service necessary to fix known production issues Work with vendors to identify new process to become more efficient Support field techs with information to problem solve Work with Customer care to assist in case closures On occasion direct customer communication to explain system production Essential Job Functions Analysis of non-reporting and underperforming PV systems Utilization of SalesForce and work order creation Investigation of systems to determine production issue reason Data analysis Data Correction Development, implementation, and analysis of reports through software platforms Cross departmental communication and investigation to support service necessary to fix known production issues Work with vendors to identify new process to become more efficient Support field techs with information to problem solve Work with Customer care to assist in case closures On occasion direct customer communication to explain system production Competencies Excellent communication skills Able to work independently and prioritize work load Ability to juggle many projects with changing priorities Ability to adapt in a fast paced, changing environment Ability to analyze data Team player attitude a MUST! Ability to follow management direction and take constructive feedback Education/Experience Bachelor's degree preferred but not required Knowledge of solar power energy field is preferred Must be proficient in Microsoft Office (Excel and Power Point) Excellent written and verbal communication skills required Must be self-directed Salesforce experience is a plus Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Skills & Requirements Competencies Excellent communication skills Able to work independently and prioritize work load Ability to juggle many projects with changing priorities Ability to adapt in a fast paced, changing environment Ability to analyze data Team player attitude a MUST! Ability to follow management direction and take constructive feedback Education/Experience Bachelor's degree preferred but not required Knowledge of solar power energy field is preferred Must be proficient in Microsoft Office (Excel and Power Point) Excellent written and verbal communication skills required Must be self-directed Salesforce experience is a plus Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Support Desk Tier I Technician (Jedi, Clone, Rebel, or Federation Member) Are you ready to embrace your inner Star Wars or Star Trek hero? Restech, the intergalactic leader in technology solutions, is seeking a Support Desk Tier I Technician. Join us on an exciting mission, where you can be a Jedi, Clone, Alliance member, or even a Rebel. Use your technical prowess to provide Tier I support to our esteemed clients and protect their networks from the dark side. Responsibilities: Answer incoming customer support calls and follow them to completion like a Jedi mastering their lightsaber techniques. Harness your technical skills to provide Tier I support, delivering solutions faster than the Millennium Falcon makes the Kessel Run. Create valuable documentation and support materials, just like the Jedi archives or Starfleet's database. Proactively manage issues and problems, anticipating them like a Vulcan mind meld. Communicate fluently in both R2D2 (engineer) and C3PO (mostly human) languages, ensuring effective troubleshooting conversations across the galaxy. Master the art of juggling various issues simultaneously. One moment you're resolving an Outlook problem, and the next, you're saving a failed server, all while relishing the diversity of your work. Embrace a security-minded mindset in every aspect of your job, guarding our clients' systems as diligently as the Rebel Alliance protects their secret base. Prepare to embark on after-hours on-call support missions, ready to travel to client sites like the USS Enterprise exploring uncharted territories. Hard Skills: Provide expert Tier I desktop and application support in both on-prem and hosted environments, like a starship engineer maintaining the ship's vital systems. Master the installation, operation, maintenance, and repair of operating systems, networks, and programs across computers, tablets, cell phones, and servers, as if you were Geordi La Forge troubleshooting the Enterprise's systems. Possess familiarity with Windows Desktop and Mac operating systems, embracing the diversity of technology like the United Federation of Planets. Command knowledge of Office 365 and Gsuite, ensuring smooth productivity across the stars. Implement multi-factor authentication and serve as the first line of defense in securing our clients' systems, like a Mandalorian protecting valuable assets. Technicians must display the following: Unleash your high energy and be a stellar team player, like Han Solo and Chewbacca piloting the Millennium Falcon. Exude confidence both over the phone and in-person, just like Captain Kirk commands the bridge of the Enterprise. Follow directions diligently while also having the ability to lead when necessary, embodying the wisdom of Yoda and the courage of Captain Picard. Possess a keen eye for detail, a sense of urgency, and a commitment to delivering results faster than a warp-speed journey. Thrive in an independent work environment, handling multiple tasks, prioritizing effectively, and meeting deadlines like a captain managing their crew. Excel in communication, both verbal and written, and possess exceptional problem-solving skills that rival Spock's logical mind. Provide outstanding customer service to our clients, making them feel as cherished as the Force itself. Display a willingness to learn and adapt to new technologies, embracing the ever-evolving world of IT. Must have: 1-3 years of experience in a help desk environment, because even Jedi Masters once started as Padawans. A valid driver's license with current car insurance, as you may need to travel across star systems to assist our clients. Pluses: Previous experience in an MSP (Managed Service Provider) environment, akin to serving on the USS Voyager navigating the Delta Quadrant. Familiarity with ConnectWise products, like having your very own holodeck If you have what it takes then please apply and join our team of intergalactic heroes! Requirements Basic Networking: Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Basic troubleshooting of network connectivity issues. Desktop and End-User Support: Proficiency in troubleshooting Windows and mac OS operating systems. Experience with hardware troubleshooting and repair (desktops, laptops, peripherals). Software Support: Familiarity with common software applications (Microsoft Office, web browsers, email clients). Basic troubleshooting of software issues. Account Management: Experience with user account management (password resets, account lockouts) in Active Directory or similar systems. Remote Support: Proficiency with remote support tools (e.g., TeamViewer, LogMeIn, ConnectWise Control). Ability to assist users remotely with technical issues. Basic Security Awareness: Understanding of basic cybersecurity principles. Familiarity with antivirus software and basic security practices. Printer and Peripheral Support: Experience with setting up and troubleshooting printers and other peripherals. Mobile Device Support: Basic knowledge of mobile device configuration and troubleshooting (iOS, Android). Documentation: Ability to document incidents, solutions, and procedures clearly and accurately. Customer Service: Strong communication and interpersonal skills. Ability to explain technical issues to non-technical users. Time Management: Ability to prioritize and manage multiple tasks efficiently. Willingness to Learn: Openness to continuous learning and professional development. Ability to adapt to new technologies and tools.

The Technical Support Associate provides reliable technical assistance to customers and dealership partners. In this role, you will drive timely identification, investigation, resolution, root cause analysis, and replication of technical issues. You will develop a broad understanding of customer and dealer needs while supporting a knowledge-sharing mindset, methodology, and tools. The position requires accurate documentation of all activities and communications. You will be part of a collaborative team dedicated to solving complex technical challenges, delivering exceptional customer service, and supporting product installations at dealerships as required. This position also serves as an admin of the Sales and Support Office manager and provides back-up support. This is an on-site position Essential Duties and Responsibilities Technical Support & Customer Assistance: * Provide prompt and professional technical support to customers and dealerships via phone, email, and in-person communication. * Facilitate issue identification and analysis through active listening, inquiry, and diagnostic evaluation. * Investigate, troubleshoot, and resolve technical issues efficiently to minimize downtime. * Conduct root cause analysis and replicate issues to confirm solutions. * Document all interactions, findings, and resolutions in the support tracking system. * Build and maintain strong relationships with customers and dealer partners to promote satisfaction and retention. Installation & Field Support: * Assist with the installation and setup of products at dealerships as required. * Provide on-site technical support, ensuring products are properly configured and functioning. * Deliver hands-on training or guidance to dealership personnel as needed to ensure smooth product adoption. * Coordinate with internal teams to address and resolve field issues promptly. Knowledge Sharing & Process Improvement: * Contribute to internal and external knowledge bases by documenting solutions and best practices. * Support continuous improvement initiatives to enhance technical support efficiency and customer experience. * Collaborate with cross-functional teams to identify and implement process enhancements. * Participate in team meetings and training sessions to expand technical expertise and business acumen. Customer Service & Office Support: * Provide timely follow-up and proactive communication to ensure customer satisfaction. * Maintain professionalism and clarity in all interactions, representing the company's values and standards. * Escalate unresolved issues appropriately to ensure prompt resolution. * Assist with answering incoming phone calls and routing appropriately. * Support the Office Manager with administrative tasks including: * Billing collection and follow-up on past due invoices. * Packing and preparing shipping boxes for outgoing deliveries. * Serve as backup to the Office Manager when needed, ensuring continuity of office operations. Education, Experience, and Skills * Associate degree or equivalent experience in a technical field (e.g., engineering, IT, mechanical, or electrical). * 1-3 years of experience in technical support, customer service, or field service preferred. * Strong diagnostic, troubleshooting, and problem-solving skills. * Excellent written and verbal communication abilities. * Proficiency in using CRM, ticketing, and documentation systems. * Willingness to travel to dealerships for installation and support (as needed). * Ability to work independently and collaboratively in a fast-paced environment. * Customer-focused mindset with commitment to quality service and professionalism. Physical Demands While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time. Must be able to lift up to 50 lbs Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Note This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.

The Field and Finance Support Specialist is responsible for assisting with claims, corrections to missing or denied claims, monitoring documentation, gathering support and documentation needed for billing. The Field and Finance Support Specialist will also manage the status of claims invoices and denials, identifying opportunities for claim submission. Will also support any claims correction and processing by collaboration with clinical and finance staff for efficient and accurate payments. May perform other duties as assigned to support staff. Essential Duties and Responsibilities Gathers and maintains support needed for accurate claim submission. Manages status of claims and denials through accurate logging of claims corrections and submissions and maintaining current records. Adheres to timely filing requirements and collaborates with clinical staff and finance staff to resolve unbillable claims. Verifies the accuracy of documented information through reconciliation to EHR system. Corresponds with staff to determine validity of documentation for billing codes. Has a strong understanding of the billing requirements and necessary documentation. Assists staff with monthly documentation needed for monthly claims reporting. Serves as a back-up to the support specialist. Provides customer support to Choices' providers, internal partners and contractors. Willingly completes other duties as assigned to meet the strategic and financial objectives of Choices. Qualifications Bachelor's degree in business or related studies, or bachelor's degree and one year of experience directly related to position duties. Strong customer service skills Highly organized and detail oriented. Knowledge of Medicaid and MCO billing is required. Intermediate to advanced skills in EXCEL, experienced in data analysis, creating spreadsheets, and generating reports. Access to reliable transportation. If driving an automobile while on company business, must possess a valid driver's license in state of residence and auto insurance. Demonstrated ability to: Work effectively with internal and external individuals, including other professionals in the community. Work effectively as a member of a team. Effectively communicate to various internal and external audiences in both person and through various electronic media. Manage time and work effectively with minimal supervision. Effectively manage multiple priorities simultaneously. Salary: $47,000 - $52,000 annually Benefits Include: Medical, Dental, Vision Employer Paid Life Insurance, Short & Long Term Disability 401k Match Tuition Reimbursement Paid Parental Leave Generous PTO plan Qualified employer for the Public Service Loan Forgiveness Program

MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned. Work collaboratively with members of the VMware team on the implementation of new solutions to meet expected service levels and exceptional user experiences. Support the Enterprise virtual desktop image with assistance from VDI Administrator. Create and patch Golden Image for user desktops. Maintain the Thin Clients in support of VDI environment to ensure operational efficiency. Serve as backup to the VDI Administrator in their absence and assist in special projects and responsibilities as assigned. Manage service tickets in an organized manner to ensure accuracy. Coordinate the day-to-day operations of the helpdesk ticketing system. Track end-user satisfaction and SLA adherence for desktop support services and conduct end user follow up for service exceptions. Diagnose end-user hardware conflicts and provide solutions to remedy the issues. Provide PC and peripheral parts requirements, acquisition support and installations satisfying end-user computing needs. Configure and troubleshoot new devices as needed for current and new clients using MDM where applicable. Perform software installations/upgrades. Manage hardware and licensing inventory, including procurement and end of life activities Maintain equipment inventory records/equipment replacement schedule. Provide research and recommendations for improvements and opportunities. Perform other server non-OS services such as Active Directory, Email, user accounts and permissions. Configure and maintain the Helpdesk operating system, IT Asset Management Software, to maximize reporting metric and asset management features. Provide service and usage reports as requested. Independently troubleshoot printer problems, security-related concerns, networking and connectivity issues, device driver selection and installations. Assist in other IT activities as required to meet directives and customer expectations. Other Skills and Abilities Extensive working knowledge of Microsoft Windows PC and VMware environments and server services. Familiar with intermediate networking concepts such as DHCP, DNS, TCP/IP and IP routing.

Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities. Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement. This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization. Ability to obtain a Federal Clearance and US citizenship is required. This is a remote position. Essential Duties and Responsibilities: - Manage the intake process, risk assessment, and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues; coordinate multi-team resolution. - Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001). - Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams. - Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience. - Build and maintain strong relationships with SMEs and internal stakeholders. Job-Specific Essential Duties and Responsibilities: - Manage the intake process, risk assessment and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams. - Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001). - Maintain software documentation, SOP's, and audit readiness materials. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues. - Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience. - Build and maintain strong relationships with SME's and internal stakeholders. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience. - 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles. - Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems). - Familiarity with software lifecycle management, configuration management, and Application Portfolio management. - Strong understanding of IT risk, compliance, and governance frameworks. - Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment. - Excellent communication, problem-solving, and facilitation skills. - Technical and Analytical Acumen - Process and Continuous Improvement - Risk Management and Compliance - Collaboration and Influence - Vendor and Stakeholder Engagement - Strategic Problem Solving Preferred Skills and Qualifications: - Experience managing or contributing to software asset management (SAM) or governance programs. - Hands-on experience with ITSM or ITIL-based service delivery processes. - Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools. - Certifications such as ITIL, GRC, or PMP are a plus. #techjobs #VeteransPage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 130,000.00 Maximum Salary $ 165,000.00

The organization is seeking a Help Desk Specialist to provide high-level support for a Department of Defense (DoD) Travel contract. This role delivers technical, functional, and customer-focused assistance to ensure seamless operation and user experience within the Defense Travel System (DTS) and related DoD travel programs. Key Responsibilities Provide assistance to all DoD personnel regarding the use and administration of the Defense Travel System (DTS) application, DoD Travel Policy, and travel financial management. Perform functional analysis to identify process steps, tasks, and inter-relationships. Develop, update, and maintain project documentation, including specification manuals, system procedures, presentations, and training materials. Translate processes into clear visual depictions to support understanding and compliance. Support a 24x7x365 operational environment, with availability to work weekends, overnights, and Federal holidays as required. Participate in special projects and collaborate across teams to ensure mission continuity. Work directly with customers and technical staff to enhance understanding of requirements and coordinate implementation of improvements. Maintain system integrity through documentation and analysis of anomalies to ensure optimal performance. Troubleshoot and resolve issues related to customer-specific operating systems and applications. Define and classify level, priority, and nature of problems, escalating when necessary. Manage the full lifecycle of trouble tickets-opening, tracking, and closing-ensuring ownership and end-user satisfaction. Provide exceptional communication and customer service in a mission-critical environment. Complete additional training as required to support legacy systems. Requirements Associate degree or equivalent technical training with a minimum of 2 years of relevant experience. Ability to obtain a Favorable Public Trust (CoPT) determination and hold U.S. citizenship. Demonstrated technical proficiency in computer hardware, software, and networking systems. Experience in installation, configuration, and troubleshooting of computer systems. Ability to work effectively in an office environment, including extended computer use and communication via telephone, email, and in person. Some travel may be required. Commitment to continuous learning and training to support evolving DoD travel systems.

* Works with EHS Specialist to support compliance with company, client, OSHA, and other applicable standards at all facilities. * Responsible for conducting facility safety audits, inspections, and walkthroughs, documenting findings, and helping track corrective actions. * Implements and maintains safety programs, plans, and procedures as directed by the EHS Specialist and Safety Department. * Provides day-to-day support to management and employees on safety requirements, compliance issues, and general safety concerns. * Responsible for assisting the Safety Department in incident investigations, case management, and corrective actions, including incidents that happen afterhours. * Able to work collaboratively with staff and management to complete various Safety Department duties, projects, and initiatives. * Promotes and models safe behaviors to help drive a positive safety culture across all levels of the workforce. * Duties and Responsibilities can change from time to time based on business needs, customer demands or other industry or job-related circumstances. * Regular and predictable attendance is essential for this position. * EHS/OSHA related certifications AND/OR Associates or Bachelor's degree in Occupational Safety, Industrial Safety, Ergonomics, Environmental Health, Industrial Hygiene, or Safety-related discipline preferred * Essential Skills * Knowledge of OSHA regulations and ability to support safety compliance * Detail-oriented with strong observation skills * Excellent written and verbal communication * Presentation and professionalism * Become and remain proficient in all computer programs necessary to perform the everyday duties of this position * Proficiency in MS Office Products is required - especially OUTLOOK, EXCEL, and WORD * Proficiency in typing PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to ***********************.

The Classroom Technology Support team member serves as the first point of contact for Students, Faculty and Staff that are seeking technical assistance in using classroom technology (Cisco & Logitech) and Microsoft Teams for class streaming/recording. The team member works with the IT Classroom team to create service requests, assist with troubleshooting, provides Tips & Tricks training and communication for the ITC department. Individuals interested in working part-time as a Classroom Technology Support Team Member should complete the on-campus application and submit it to the ITC or HR departments.

BASIC PURPOSE Helpdesk Administrator I is responsible for, but not limited to, handling first level support of service requests by telephone, email, chat or onsite. This position is also responsible for dispatching service tickets that cannot be resolved at the Help Desk I level. These services are typically provided for company supported computer applications and platforms. Provides "break -fix" support for PC hardware and software. The Helpdesk Administrator I is prepared to answer the most commonly asked questions or provide resolutions that often belong in an FAQ or knowledge base. If the issue isn't resolved, the Helpdesk Administrator I will escalate the issue to the Helpdesk Administrator II. This position may also provide onsite support for projects led by System and Network Engineers. This position will have a basic understanding of helpdesk policies and procedures, printers, switches, routers, firewalls, VLANS, VOIP. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provides Windows OS Desktop support • Provides Microsoft Office Suite installation and support • Provides Printer / Scanner Desktop Installation and support • Provides Desktop Hardware replacement / installation • Provides Desktop setup, configuration, and installation • Provides Windows Desktop OS patching, upgrade, and PC migration • Provides Mobile device support setup/configuration • Ticket dispatching • Desktop application support and vendor coordination for troubleshooting • Basic ability to support the following (as examples): o UPS battery backups o Switches o Routers/Firewalls o Cabinets / Patch Panels o Access Points • Basic troubleshooting of wireless connectivity • Makes basic changes to Cisco VOIP handsets • Assist with deployments of network projects • ≥80% of remote support • All other duties as assigned. • Maintains professional and technical knowledge via professional development and maintaining certifications BEHAVIORAL COMPETENCIES • Communication: Excellent ability in requirements gathering, documentation and articulating technical and functional contents to technical and non-technical audiences • Leadership: Foster a high-performance culture characterized by service leadership, collaboration and transparency that will result in strong team morale, effective talent utilization, and partnership across functional areas of the organization. • Composure: Works well under pressure and in stressful situations. • Customer Focus: Strong customer service skills; must possess a "can do" and team oriented attitude. Responds with a sense of urgency, solicits feedback to improve service, responds to requests for assistance and meets commitments. • Ethics/values: Works by UDI's core values. • Initiative/Action Oriented: Acts on priorities, problems and opportunities to achieve individual results in a proactive and timely manner. Functions well in multi -tasking environment. Adopts course if current one is not working. • Integrity/Trust: Is accountable and maintains the confidentiality of UDI's corporate data. • Interpersonal Skills: Works well with others; builds relationships; uses diplomacy and tact; works effectively with the management team and respect differences of opinion. • Motivating Others: Creates an environment in which people are inspired to do their best and feel they belong. Sets appropriate example for others. • Planning/Goal Setting: Plan, organize, and set goals. • Problem Solving: Solution-driven, flexible and creative in problem solving. • Self-development: Strong commitment to ongoing professional development. KNOWLEDGE, SKILLS, ABILITIES • Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data. • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. • Language Comprehension and Expression: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive presentations to management, customers, and staff. • Managing Change and Flexibility: Ability to multi-task while setting appropriate priorities to achieve goals. Includes ability to adapt to changes in the work environment, manage competing demands and can deal with frequent change, delays or unexpected events. • Organization: Ability to plan and organize; including the ability to anticipate tasks, set priorities, and meet strict timelines under considerable changes in priorities at times. • Investigative/Reasoning: Ability to define problems, collects data, establishes facts, and draw valid conclusions. • Responsibility and Accountability: The ability to meet commitments made to yourself and others; keeping promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to. Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations. MINIMUM QUALIFICATIONS • High School Diploma or equivalent required. Associate Degree in Information Technology or related field preferred. • Previous computer technical support preferred. • Must possess current CompTIA A+, Network+ or Security + certification (to be obtained within first 90 days if not currently certified). • Basic knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users. • Understanding of Active Directory to unlock and reset passwords. • Proficient with troubleshooting Windows Operating systems. • Ability to troubleshoot and resolve email issues, specifically MS Outlook. • Ability to communicate clearly and professionally, both verbally and in writing. • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $12.25 per hour Salary Range: 7.25 - 12.25 We are an equal opportunity employer and participate in E-Verify in states where required.

Job DescriptionSalary: Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as its based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid drivers license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair tool kit

Full-time Description Greetings, intergalactic beings from both the Star Wars and Star Trek galaxies! Restech, a cosmic alliance of technological mastery, is on a mission to recruit a versatile Support Desk Tier II Engineer. Are you a Jedi Master or a Clone Trooper? Do you pledge allegiance to the Alliance, the Federation, or are you a Rebel at heart? Your unique background and skills are what we're looking for! Only apply if you are a true Level 2 Technician or higher. As a crucial member of our crew, you'll embark on an epic adventure to provide Tier II support for Restech's clients. You'll hone your troubleshooting skills by answering distress calls from across the galaxy and addressing issues detected by our sophisticated monitoring systems. Your vessel awaits - it's time to soar through the stars as the primary escalation point! Responsibilities: Hail incoming customer support calls and navigate tickets through to completion, like a true captain. Showcase your technical prowess by providing Tier I & II support that rivals even the most skilled droids. Develop and create documentation worthy of the Jedi Archives or the Federation database. Proactively manage issues, like a Force-sensitive warrior, anticipating and preventing problems. Forge strong alliances with clients, becoming their trusted technical advisor. Tackle unusual and complex challenges, sharing your wisdom and learning from others in a Vulcan mind meld. Communicate fluently in R2D2 (engineer) and C3PO (mostly human) languages. Juggle an array of tasks, embracing the excitement of hopping from an Outlook issue to a failed server. Maintain a security-minded approach, whether navigating the Death Star or the Neutral Zone. Participate in after-hours on-call support, potentially requiring warp-speed travel to customer sites. Hard Skills: Provide Tier II support for devices and applications across diverse galaxies and environments. Master the art of installing, operating, maintaining, and repairing technology in the spirit of Scotty or R2D2. Manage and maintain interstellar networking equipment, like routers, firewalls, and wireless devices. Demonstrate familiarity with operating systems from Earth, including Windows Server, Windows Desktop, and Mac. Become one with Office 365, harnessing the power of the Force to secure and manage it. Implement multi-factor authentication and remote access solutions.. Maintain the Alphabet Soup for the IT Soul - AD, GPO, VPN, DNS, DHCP, VLAN, WAN The ideal Storm Trooper or Jedi will possess: 5+ years of experience with an MSP or a similar intergalactic business model. Working PowerShell knowledge to expedite repairs and service faster than a Millennium Falcon Kessel Run. Expertise in all ConnectWise applications, rivaling the most renowned engineers of your galaxy. Experience with Veeam, StorageCraft, Acronis, or Datto, which would impress even the Borg. Certifications like MSCA, MSCP, Security +, Network +, A+, CySA+. We do substitute experience for certifications. Mastery of VMware / HyperV / ESX / ESXi - your skillset will be praised throughout the galaxies! Apply now to join our crew of extraordinary individuals, and let's explore the final frontier together! Requirements Advanced Networking: In-depth knowledge of TCP/IP, DNS, DHCP, VLANs, and VPNs. Proficiency with firewalls, routers, and switches (e.g., WatchGuard, Cisco, Juniper, SonicWall). Server Administration: Expertise in Windows Server (2016/2019/2022) administration. Experience with Active Directory, Group Policy, and DNS management. Virtualization: Strong knowledge of virtualization technologies (VMware, Hyper-V). Experience with virtual machine management. Cloud Services: Experience with cloud migrations, management, and troubleshooting. Security: Proficiency in cybersecurity best practices and frameworks (e.g., NIST, ISO 27001). Experience with endpoint protection, SIEM, and network security tools. Knowledge of penetration testing and vulnerability assessments. Storage and Backup Solutions: Experience with SAN, NAS, and other storage technologies. Proficiency with backup solutions (Veeam, Datto, Acronis). Scripting and Automation: Strong scripting skills (PowerShell, Python, Bash). RMM and PSA Tools: Proficiency with Remote Monitoring and Management (RMM) tools (e.g., ConnectWise Automate, Datto RMM). Experience with Professional Services Automation (PSA) tools (e.g., ConnectWise Manage). Advanced Troubleshooting: Strong problem-solving skills with a focus on root cause analysis. Ability to troubleshoot complex technical issues across multiple environments. Documentation and Reporting: Ability to create and maintain detailed documentation. Experience with generating technical reports and presenting findings to stakeholders.