Remote support specialist jobs in Kenner, LA - 96 jobs

Technology Connection is the Tulane University owned and operated store that assists students, faculty, and staff with their personal and institutional hardware, software, and accessory purchases. Our partnerships and collaboration with university schools, departments, and administration allow us to provide you with tailored technology solutions and services to help support your success at Tulane. ******************************* The Technology Connection Specialist (TCS) will be responsible for providing prompt, courteous service, and sales support to all Technology Connection customers, both in person and via electronic communications, while at the same time assisting them with their computer and technology purchasing needs. The TCS will also provide support and assistance to Technology Connection staff with special projects and inventory management, as assigned. The TCS will work in partnership with students, staff, and faculty, advising them how to use technology systems and devices to meet the requirements of their business and/or personal needs. The TCS must have a good understanding of hardware and software to effectively troubleshoot various systems problems as they arise. * Above average working knowledge of both Mac and PC operations and networking. * In-depth working knowledge and proficient use of MS Office desktop software applications. * Strong written and verbal communication skills. * Excellent organizational skills. * Ability to efficiently manage multiple projects and assignments. * Demonstrated ability to learn and adapt to new technologies in a fast-paced environment. * Ability to establish effective professional working relationships with co-workers, customers, and technology store vendors and/or affiliates. * Ability to successfully obtain required certifications including Apple SEED and ACMT within 120 days of hire date. * Strong commitment to customer service. * Critical thinking skills with the ability to successfully contribute Innovative ideas to improve and/or advance dally business operations. * Customer friendly and outgoing personality * Customer empathy and desire to assist others * High School Diploma or Equivalent * 3 years of professional desktop software and operating systems experience, and at least 2 years of retail sales or direct customer service experience * Bachelor's Degree * Experience in computer technology sales * Inventory management experience * Corporate purchasing experience

Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a “Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as it's based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid driver's license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated **Desktop Support Technician** for a Full-Time position. **Job Summary:** The Desktop Support Technician will provide on-site client hardware and software desk-side support and remote client-side support for teleworkers, ensuring minimum user downtime. **Essential Functions:** + Client technologies include Microsoft Windows and iOS operating systems. + Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery. Troubleshoot problems and issues with the service and perform corrective actions. + Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise. (Refresh installation services will be scheduled during task order performance by the Contracting Officer's Representative to specify the location(s), quantity, and timeline requirements of the refresh requirements.) Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully functional applications; and train users to successfully operate new systems and equipment. + Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers. Ensure that images comply with prevailing Federal and customer policies and requirements. **Education:** Associates Degree in a computer-related field, Bachelor's degree desired. **Experience:** At least 2 years of desktop and computer peripheral support/troubleshooting experience. **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile:** We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More** **.** NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture! \#NAI #DICE

Full-time Description M.S. Rau is seeking a dedicated IT Support Specialist to join our dynamic team, ensuring robust technical support, system maintenance, and optimization to power our expanding infrastructure in a luxury retail environment. This full-time role offers the chance to make a meaningful impact by resolving technical challenges, enhancing user experiences, and driving operational excellence. Collaborate with seasoned IT professionals, lead innovative projects, and maintain a secure, efficient technology ecosystem while fostering a proactive, service-oriented culture that supports our prestigious brand's commitment to excellence. Who We Are: Located in the French Quarter for more than a century, M.S. Rau is an internationally recognized leader in rare and important antiques, fine art and jewelry. Our philosophy of ultimate client satisfaction has guided us for over a century, solidifying our commitment to building life-long relationships of trust with each client. Working here means you work for the best of the best while surrounded by some of the world's most fascinating and beautiful treasures. Who You Are: You have a strong work ethic, a desire to learn and a positive attitude. The expertise you will bring include: Set up and install new hardware and software systems. Diagnose and troubleshoot hardware and software issues. Maintain hardware and software by conducting regular maintenance and updates. Upgrade firmware, software, and outdated hardware systems. Monitor and maintain security systems and install updates. Provide technical support to users and resolve technical errors. Prepare technical documents, such as error and maintenance reports. Create user documents and provide training on new computer systems. Manage and maintain the company's cellular plan. Research technical solutions; implement solutions and provide documentation and training. Manage and maintain access control systems. Process new and exiting employees. Requirements Other skills you will bring to M.S. Rau: Bachelor's degree in computer science, information technology, or related field OR 1+ years of experience as a computer technician or in a similar role. Certified as a Microsoft Certified Professional. Proficiency in computer operating systems, such as MS Windows and MAC OS. Expert knowledge of computer systems, including desktops, cloud-based systems, networks, servers, and system maintenance. Strong in performance tuning, debugging, and testing. Excellent problem-solving and critical thinking skills. Good written and verbal communication skills. The ability to stay up to date with the latest advancements in hardware and software. Must be organized, detailed oriented, thorough, self-motivated, disciplined, flexible, patient and possess spontaneous decision capabilities. What We Offer: Compensation and Hours This is a full-time hourly position with a pay range of $28 to $32 per hour plus the potential to earn quarterly and annual bonuses. The position works Monday through Saturday, 8:30a.m. to 5:30p.m. Work will be performed on Saturdays and an off day may be taken between Monday and Friday at the employee's choosing. The intent is for the employee to provide Saturday help-desk coverage in the Gallery while maintaining a 40-hour work week. Overtime may be required depending on business needs. Benefits M.S. Rau offers a comprehensive and flexible benefits package that fits you and your family's needs. Benefits are focused on the health and wellness, financial well-being, and work-life balance of our employees. We offer: Paid Time Off and Holidays Medical, Dental and Vision Life Insurance Short- and Long-Term Disability Critical Illness, Cancer, Accident and Hospital Indemnity Insurance Flexible and Commuter Spending Accounts Lifestyle Spending Account Employee Assistance Program Wellness Program 401k with match On-site gym Work Environment This is primarily a sedentary office position with employees working in a controlled office environment. The employee regularly bends, reaches, pushes, and pulls when setting up computer stations. Moves within the building to install computer stations. The position uses a computer terminal to access, input and retrieve data. Finger dexterity is required to operate computer keyboard and calculator. Other Duties The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. EEO Statement M S Rau provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, age (40 or older), national origin, marital status, handicap or disability (including pregnancy), perception of history of handicap or disability, ancestry, protected veteran status, sexual orientation, gender identity or expression, genetics, or any other characteristic protected by federal, state or local laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. EEO is the Law links in English and Spanish .

Support Desk Tier I Technician (Jedi, Clone, Rebel, or Federation Member) Are you ready to embrace your inner Star Wars or Star Trek hero? Restech, the intergalactic leader in technology solutions, is seeking a Support Desk Tier I Technician. Join us on an exciting mission, where you can be a Jedi, Clone, Alliance member, or even a Rebel. Use your technical prowess to provide Tier I support to our esteemed clients and protect their networks from the dark side. Responsibilities: Answer incoming customer support calls and follow them to completion like a Jedi mastering their lightsaber techniques. Harness your technical skills to provide Tier I support, delivering solutions faster than the Millennium Falcon makes the Kessel Run. Create valuable documentation and support materials, just like the Jedi archives or Starfleet's database. Proactively manage issues and problems, anticipating them like a Vulcan mind meld. Communicate fluently in both R2D2 (engineer) and C3PO (mostly human) languages, ensuring effective troubleshooting conversations across the galaxy. Master the art of juggling various issues simultaneously. One moment you're resolving an Outlook problem, and the next, you're saving a failed server, all while relishing the diversity of your work. Embrace a security-minded mindset in every aspect of your job, guarding our clients' systems as diligently as the Rebel Alliance protects their secret base. Prepare to embark on after-hours on-call support missions, ready to travel to client sites like the USS Enterprise exploring uncharted territories. Hard Skills: Provide expert Tier I desktop and application support in both on-prem and hosted environments, like a starship engineer maintaining the ship's vital systems. Master the installation, operation, maintenance, and repair of operating systems, networks, and programs across computers, tablets, cell phones, and servers, as if you were Geordi La Forge troubleshooting the Enterprise's systems. Possess familiarity with Windows Desktop and Mac operating systems, embracing the diversity of technology like the United Federation of Planets. Command knowledge of Office 365 and Gsuite, ensuring smooth productivity across the stars. Implement multi-factor authentication and serve as the first line of defense in securing our clients' systems, like a Mandalorian protecting valuable assets. Technicians must display the following: Unleash your high energy and be a stellar team player, like Han Solo and Chewbacca piloting the Millennium Falcon. Exude confidence both over the phone and in-person, just like Captain Kirk commands the bridge of the Enterprise. Follow directions diligently while also having the ability to lead when necessary, embodying the wisdom of Yoda and the courage of Captain Picard. Possess a keen eye for detail, a sense of urgency, and a commitment to delivering results faster than a warp-speed journey. Thrive in an independent work environment, handling multiple tasks, prioritizing effectively, and meeting deadlines like a captain managing their crew. Excel in communication, both verbal and written, and possess exceptional problem-solving skills that rival Spock's logical mind. Provide outstanding customer service to our clients, making them feel as cherished as the Force itself. Display a willingness to learn and adapt to new technologies, embracing the ever-evolving world of IT. Must have: 1-3 years of experience in a help desk environment, because even Jedi Masters once started as Padawans. A valid driver's license with current car insurance, as you may need to travel across star systems to assist our clients. Pluses: Previous experience in an MSP (Managed Service Provider) environment, akin to serving on the USS Voyager navigating the Delta Quadrant. Familiarity with ConnectWise products, like having your very own holodeck If you have what it takes then please apply and join our team of intergalactic heroes! Requirements Basic Networking: Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Basic troubleshooting of network connectivity issues. Desktop and End-User Support: Proficiency in troubleshooting Windows and mac OS operating systems. Experience with hardware troubleshooting and repair (desktops, laptops, peripherals). Software Support: Familiarity with common software applications (Microsoft Office, web browsers, email clients). Basic troubleshooting of software issues. Account Management: Experience with user account management (password resets, account lockouts) in Active Directory or similar systems. Remote Support: Proficiency with remote support tools (e.g., TeamViewer, LogMeIn, ConnectWise Control). Ability to assist users remotely with technical issues. Basic Security Awareness: Understanding of basic cybersecurity principles. Familiarity with antivirus software and basic security practices. Printer and Peripheral Support: Experience with setting up and troubleshooting printers and other peripherals. Mobile Device Support: Basic knowledge of mobile device configuration and troubleshooting (iOS, Android). Documentation: Ability to document incidents, solutions, and procedures clearly and accurately. Customer Service: Strong communication and interpersonal skills. Ability to explain technical issues to non-technical users. Time Management: Ability to prioritize and manage multiple tasks efficiently. Willingness to Learn: Openness to continuous learning and professional development. Ability to adapt to new technologies and tools.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Wheel Fun Rentals NOLA in New Orleans, LA is looking for a couple of part-time weekend (12-16 hours per week) people to join our team. THESE ARE OUTSIDE POSTIONS. YOU WILL BE WORKING IN ALL TYPES OF WEATHER ENVIROMENTS INCLUDING RAIN AND HOT TEMPS. PART-TIME POSITIONS ARE FOR WEEKEND - SATURDAY, SUNDAYS AND HOLIDAYS ONLY! THESE POSITIONS ARE FOR AFTERNOON AND EVENING HOURS, 12-16 HOURS PER WEEK. Serious inquiries only. If you are really not interested, please do not apply. More hours will be available in February. The pay is $13 per hour plus tips. Average pay is about $15-$18 per hour with the tips. We are located on Big Lake Trail. Our ideal candidate is a self-starter, motivated, and reliable. Spanish speaking encouraged to apply. Cash register and closing experience preferred, but will train the right person. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have about our rentals Assist Customers in explaining how our rentals work, including instructions on how to operate the rentals Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled customers Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers Bilingual speaking encouraged to apply Remember this is an outside position! Must be able to work outside. We are looking forward to receiving your application. Thank you.

Support Services Specialist Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. The ideal candidate would have an active Pharmacy Technician license and live near one of the following Pulsepoints: Lake Mary-FL, Miami-FL, Tampa-FL or Harvey, Louisiana. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey. Schedule: This position will work an 8-hour shift Monday through Friday within the operational hours of 8:30 am - 5:30 pm (ET). Additional hours, including weekends or holidays, may be required based on operational needs. The Support Services Specialist is responsible for performing duties to document and validate various activities, documentation, and events as they relate to the patient/pharmacy/prescriber/manufacturer requirements. How You Will Make an Impact Primary duties may include, but are not limited to: * Perform inbound and outbound calls, review and document accurate notes taken related to the calls and ensure correctness of entries made to patient file. * Audit patient accounts as required by manufacturing or payors, review entries for accuracy, correctness, and specific criteria. * Identify adverse events required by the manufacturers and notify the clinician ensuring all documentation requirements are met. * Review discharge work instructions to ensure all attempts have been made to service the patient prior to discharge; attempts include but are not limited to contacting the patient and the prescriber. * Follow up with the patients, prescribers, internal associates, and others to provide or obtain information needed. * Support additional therapy programs as they arise which may require additional documentation and tasks. * Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, and policies. Minimum Requirements: * High School Diploma or GED and minimum 2 years of experience in pharmacy environment. * Current, valid, active, and unrestricted State Pharmacy Tech. Certification or national certification based on applicable state(s) required. Preferred Skills, Capabilities, and Experiences: * Previous experience working in specialty pharmacies is highly preferred. * Experience in a call center environment is preferred. * National Pharmacy Technician Certification (CPhT) is preferred. Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Licensed/Registered Pharmacist/Pharmacy Technician Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description Key Responsibilities Advanced Technical Support & Incident Management Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft). Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes. Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair). Escalations, Quality & Productivity Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership. Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support. Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth. Knowledge Management & Tools Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs. Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness. Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status. Cross-Functional Collaboration & New Product Support Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution. Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality. Training & Mentorship Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training. Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support. Documentation & Workflow Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records). Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times. Customer-Centric Support Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues. Willingness to: Submit to a background investigation, including verification of past employment, criminal history, and educational background. Take a drug test. Be legally authorized to work in the United States without restriction. Work overtime, on-call, weekends, and holidays as required. Complete vendor credentialing as required. Qualifications Minimum: 5 year as TSE I or TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience. Proven expertise in repair and maintenance of GEHC Software and customer hardware. Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning. Technical Skills Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms). Strong working knowledge of: Networking concepts and protocols AWS Citrix, Microsoft ecosystems Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring HL7 and legacy product integrations (as applicable) Core Competencies Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues. Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams. Leadership in change management, quality improvement, and productivity initiatives. Customer-obsessed mindset with a track record of reducing cycle times and improving TTR. Strong ability to manage both scheduled and ad-hoc competing priorities Strong ability to pivot and manage multiple concurrent situations Proven ability to self-direct and maintain high productivity while adhering to group standards Work Conditions Remote support position from employee's home office with an adequate work environment for professional customer interactions. Participation in on-call rotations to facilitate 24x7x365 customer support. Fast paced professional environment as part of customer focused critical care support center. Optional Education: Bachelor's degree in IT engineering or related field preferred. Certifications: Networking, cloud, or vendor-specific certifications. #LI-PA1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Works with EHS Specialist to support compliance with company, client, OSHA, and other applicable standards at all facilities. Responsible for conducting facility safety audits, inspections, and walkthroughs, documenting findings, and helping track corrective actions. Implements and maintains safety programs, plans, and procedures as directed by the EHS Specialist and Safety Department. Provides day-to-day support to management and employees on safety requirements, compliance issues, and general safety concerns. Responsible for assisting the Safety Department in incident investigations, case management, and corrective actions, including incidents that happen afterhours. Able to work collaboratively with staff and management to complete various Safety Department duties, projects, and initiatives. Promotes and models safe behaviors to help drive a positive safety culture across all levels of the workforce. Duties and Responsibilities can change from time to time based on business needs, customer demands or other industry or job-related circumstances. Regular and predictable attendance is essential for this position. EHS/OSHA related certifications AND/OR Associates or Bachelor's degree in Occupational Safety, Industrial Safety, Ergonomics, Environmental Health, Industrial Hygiene, or Safety-related discipline preferred Essential Skills Knowledge of OSHA regulations and ability to support safety compliance Detail-oriented with strong observation skills Excellent written and verbal communication Presentation and professionalism Become and remain proficient in all computer programs necessary to perform the everyday duties of this position Proficiency in MS Office Products is required - especially OUTLOOK, EXCEL, and WORD Proficiency in typing PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to ***********************.

The Classroom Technology Support team member serves as the first point of contact for Students, Faculty and Staff that are seeking technical assistance in using classroom technology (Cisco & Logitech) and Microsoft Teams for class streaming/recording. The team member works with the IT Classroom team to create service requests, assist with troubleshooting, provides Tips & Tricks training and communication for the ITC department. Individuals interested in working part-time as a Classroom Technology Support Team Member should complete the on-campus application and submit it to the ITC or HR departments.

Job Description BASIC PURPOSE Helpdesk Administrator I is responsible for, but not limited to, handling first level support of service requests by telephone, email, chat or onsite. This position is also responsible for dispatching service tickets that cannot be resolved at the Help Desk I level. These services are typically provided for company supported computer applications and platforms. Provides "break -fix" support for PC hardware and software. The Helpdesk Administrator I is prepared to answer the most commonly asked questions or provide resolutions that often belong in an FAQ or knowledge base. If the issue isn't resolved, the Helpdesk Administrator I will escalate the issue to the Helpdesk Administrator II. This position may also provide onsite support for projects led by System and Network Engineers. This position will have a basic understanding of helpdesk policies and procedures, printers, switches, routers, firewalls, VLANS, VOIP. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provides Windows OS Desktop support • Provides Microsoft Office Suite installation and support • Provides Printer / Scanner Desktop Installation and support • Provides Desktop Hardware replacement / installation • Provides Desktop setup, configuration, and installation • Provides Windows Desktop OS patching, upgrade, and PC migration • Provides Mobile device support setup/configuration • Ticket dispatching • Desktop application support and vendor coordination for troubleshooting • Basic ability to support the following (as examples): o UPS battery backups o Switches o Routers/Firewalls o Cabinets / Patch Panels o Access Points • Basic troubleshooting of wireless connectivity • Makes basic changes to Cisco VOIP handsets • Assist with deployments of network projects • ≥80% of remote support • All other duties as assigned. • Maintains professional and technical knowledge via professional development and maintaining certifications BEHAVIORAL COMPETENCIES • Communication: Excellent ability in requirements gathering, documentation and articulating technical and functional contents to technical and non-technical audiences • Leadership: Foster a high-performance culture characterized by service leadership, collaboration and transparency that will result in strong team morale, effective talent utilization, and partnership across functional areas of the organization. • Composure: Works well under pressure and in stressful situations. • Customer Focus: Strong customer service skills; must possess a "can do" and team oriented attitude. Responds with a sense of urgency, solicits feedback to improve service, responds to requests for assistance and meets commitments. • Ethics/values: Works by UDI's core values. • Initiative/Action Oriented: Acts on priorities, problems and opportunities to achieve individual results in a proactive and timely manner. Functions well in multi -tasking environment. Adopts course if current one is not working. • Integrity/Trust: Is accountable and maintains the confidentiality of UDI's corporate data. • Interpersonal Skills: Works well with others; builds relationships; uses diplomacy and tact; works effectively with the management team and respect differences of opinion. • Motivating Others: Creates an environment in which people are inspired to do their best and feel they belong. Sets appropriate example for others. • Planning/Goal Setting: Plan, organize, and set goals. • Problem Solving: Solution-driven, flexible and creative in problem solving. • Self-development: Strong commitment to ongoing professional development. KNOWLEDGE, SKILLS, ABILITIES • Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data. • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. • Language Comprehension and Expression: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive presentations to management, customers, and staff. • Managing Change and Flexibility: Ability to multi-task while setting appropriate priorities to achieve goals. Includes ability to adapt to changes in the work environment, manage competing demands and can deal with frequent change, delays or unexpected events. • Organization: Ability to plan and organize; including the ability to anticipate tasks, set priorities, and meet strict timelines under considerable changes in priorities at times. • Investigative/Reasoning: Ability to define problems, collects data, establishes facts, and draw valid conclusions. • Responsibility and Accountability: The ability to meet commitments made to yourself and others; keeping promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to. Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations. MINIMUM QUALIFICATIONS • High School Diploma or equivalent required. Associate Degree in Information Technology or related field preferred. • Previous computer technical support preferred. • Must possess current CompTIA A+, Network+ or Security + certification (to be obtained within first 90 days if not currently certified). • Basic knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users. • Understanding of Active Directory to unlock and reset passwords. • Proficient with troubleshooting Windows Operating systems. • Ability to troubleshoot and resolve email issues, specifically MS Outlook. • Ability to communicate clearly and professionally, both verbally and in writing. • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste. JOB DESCRIPTION AND POSITION REQUIREMENTS Scheduled Weekly Hours: 40 JOB SUMMARY: The IT Deployment Technician is responsible for managing and maintaining end-user workstations to ensure and supporting a broad range of technology deployments optimal performance, security, and compliance. This role involves imaging and reimaging devices, performing quality control checks, managing hardware and software inventory, and maintaining accurate asset records. This includes imaging and reimaging devices, performing quality control checks, managing hardware and software inventory, deploying enterprise applications, and maintaining accurate asset records. The IT Deployment Technician will work closely with IT operations and support teams to deliver a seamless user experience across physical and virtual environments. MINIMUM QUALIFICATIONS: Associate or Bachelor's degree in Information Technology or related field (or equivalent experience) 2+ years in desktop administration or IT support Proficiency in Windows OS and common enterprise applications Experience with imaging tools (e.g., SCCM) Strong troubleshooting and problem-solving skills Familiarity with asset management systems and ITIL practices Familiarity with device management consoles Preferred Qualifications: CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate PHYSICAL DEMANDS: Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting up to 10 pounds is required. Physical Effort required: Constant (67% - 100%) - talking, hearing, seeing Frequently (34%-66%) - lifting, carrying, reaching, handling/feeling Occasionally (1%-33%) - climbing (stairs, ladders, etc), balancing, stooping, crouching, crawling EMPLOYMENT Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found by clicking here, before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process. EQUAL OPPORTUNITY EMPLOYER St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $12.25 per hour Salary Range: 7.25 - 12.25 We are an equal opportunity employer and participate in E-Verify in states where required.

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a “Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as it's based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid driver's license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit