Remote support specialist jobs in Round Rock, TX

A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Audio/Visual/Multimedia Support Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry. Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to: Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as: Crestron Control Systems Switching / Routing technology Video codecs Audio hybrids Digital Audio mixing console Handheld Microphone and Lav Mics Video Switching Audio/Video Support scheduling Help support communications with internal teams coordinating and administrating AV related event support tasks Onsite Skills/Qualifications: Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files Strong troubleshooting skills Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting. Provide on-going operational training and assistance Oversee and advise on the proper implementation of consumable and spare parts Perform minor maintenance checkups and repairs plus conduct proactive Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client. Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support Provide end to end troubleshooting support and resolution of audiovisual related issues Maintain issues log for each system to provide trend analysis information Communicate internally with Client on all AV issues; specifically issues with long lead time resolution Responsible for following all Client's established policies Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays. Join Our Diverse and Inclusive Team! At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique. Our Commitment to Diversity and Inclusion: Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements. Why Work With Us? Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued. Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success. Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas. Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

About Our Client Our client provides statewide support services for court operations and technology systems. They oversee essential technical services that help maintain system functionality, user access, and technology operations across judicial offices. Job Description We are seeking Two Help Desk Support professionals to provide front-line technical support, answer inbound calls and emails, and resolve customer issues in a timely and professional manner. This role includes troubleshooting, password resets, basic hardware and software support, onboarding tasks, and providing support for audio/video equipment in conference rooms. Candidates will be responsible for documenting all support interactions, escalating issues appropriately, and communicating observed trends to management. Duties and Responsibilities Provide front-line support by responding to inbound calls and emails. Gather and analyze information to determine the best resolution path. Perform basic troubleshooting including password resets, printer configuration, and break/fix steps. Update website content as directed. Create accounts and configure hardware as part of onboarding processes. Support audio and video equipment in conference rooms. Support more complex issues when configuration solutions are already documented. Document all interactions in the tracking system. Escalate issues as needed. Communicate identified trends to management. Required Experience/Skills 3 years of customer service experience (written, verbal, and in-person). 2 years experience working with customers across all levels of technical proficiency. 2 years experience supporting computers, Microsoft Office Suite, Windows 10, Adobe products, and general troubleshooting. 1 year experience with Active Directory. 1 year experience with cloud platforms such as Microsoft Azure. Preferred Experience/Skills 1 year strong desire for growth and advancement within the organization. 1 year strong desire for career development within an opportunistic environment. Apply today to join a support-focused technical team serving statewide judicial operations. Keywords: Help Desk | Technical Support | Windows 10 | Active Directory | Azure | Customer Service | Troubleshooting | On-Site Support |

Title: Help Desk Technician Duration: 6 months, can extend Compensation: $20hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Skillset / Experience: The Service Desk Technician will join the Global Support team to gain familiarity with and assists team members in resolving hardware and software issues. You will field telephone calls, email, or in person appointments to troubleshoot and diagnose a wide range of issues in the hardware, software, virtual/cloud, and infrastructure space. THE OPPORTUNITY FOR YOU You will perform installation, repair, and preventative maintenance of personal computers (PC) and related systems. You will troubleshoot and resolve software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. You will provide technical support, training, process creation and various project efforts. You will serve as a local leader and mentor to junior Technicians. KEY SUCCESS FACTORS 1+ years of experience using and supporting computers (hardware and software) Basic understanding and ability to troubleshoot Windows (experience with Mac is a plus) Proven skills in PC repair, troubleshooting, deployment, and liquidation Working knowledge of Active Directory A+ certification Our benefits package includes: Comprehensive medical benefits Competitive pay 401(k) retirement plan …and much more! About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: ****************************************** By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

The IT Support Technician is responsible for installing, maintaining, and monitoring cost-efficient technical and maintenance activities within the Service Delivery environment. This role ensures that all technical solutions meet user requirements and support overall business needs. Typical Interfaces: Engineers Line Management Project Management Local Facility Management ARP/ASP/3rd Party Providers Asset Management Teams Tools & Resources Used: Strong knowledge of Windows 10 and Windows 11. Experience working in a Dell environment; proficient with Dell laptops. Proficient with mac OS and Apple devices; site has a heavy Mac user base. Must be skilled in navigating Intune and Jamf for device management. Ability to navigate Azure and interpret system logs. Basic network troubleshooting skills. Experience supporting Microsoft Teams Rooms, including resolving audio/visual issues. Solid foundational networking skills. Required Qualifications: Bachelor's degree or 8 years of relevant experience Must be able to work onsite in Austin, TX Provides call-handling and site-specific technical support. Delivers maintenance and support for legacy products and systems. Installs and maintains PCs, software, networks, servers, and peripherals. Demonstrates strong expertise in PC operating systems (Microsoft/Linux/Unix), networking software, antivirus tools, Tier 1 manufacturer servers, PCs, printers, OEM network devices, and document processing products. Supports network products from both operational and maintenance perspectives. Performs installations, moves, additions, and changes (IMACs) as needed. Tests and certifies PCs, networks, servers, and client-approved applications. What you didn't know about us: Competitive salary Health, Dental and Vision Benefits Short/Long Term Disability and Critical Care/Illness Protection Life Insurance and Retirement Plans Employee Assistance Program With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law. You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. #JobsAtKellyTelecom

Our public sector client in Austin, TX is seeking a Help Desk Technician to join their technical support team for a 6-month contract, with a strong likelihood of conversion to full-time employment. This is an onsite position supporting day-to-day IT operations for internal staff. In this role, you will provide front-line technical support by responding to inbound calls, service tickets, and emails in a timely, professional manner. You will troubleshoot and resolve issues related to hardware, software, user accounts, and network connectivity. Responsibilities include password resets, printer configuration, break/fix support, onboarding setup, updating website content, supporting conference room A/V, and resolving more complex issues using documented procedures. This position requires strong communication, attention to detail, and a customer-first mindset. SEO keywords included: Help Desk Technician, IT Support, Desktop Support, Technical Support Specialist, Service Desk, Active Directory, Microsoft Azure, Windows 10 Support, Public Sector IT Jobs, Austin IT Jobs . Required Skills/Education Proven experience delivering superior customer service across multiple channels (phone, email, in-person, or chat). 2 years of experience supporting end users with varying levels of technical proficiency. 2 years of experience supporting computers, software, and systems including Microsoft Office Suite, Windows 10, and Adobe products. 2 years of experience troubleshooting information systems and resolving technical issues. 1 year of hands-on experience using Active Directory for account and access management. 1 year of experience working with cloud technologies such as Microsoft Azure. CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred. Preferred Experience 1 year of demonstrated initiative and desire for long-term career growth within an organization. Strong interest in advancing into more complex IT roles within a structured career path. About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

Immediate need for a talented Technical / Deskside Support IV. This is a 12+ month contract opportunity with long-term potential and is located in Austin, TX(Onsite). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-94498 Pay Range: $25 - $26 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - Client Services Department They provide end user support internationally and in the US Anything from end user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology Basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved Could work about 100-200 tickets a day split among 40 individuals Key Requirements and Technology Experience: Must have skills: - Technical/Deskside Support, Dell, Intune/Jamf, Windows 11/12 Windows 10 Windows 11 knowledge Client shop so needs to be familiar with Client laptops Site is a heavy Client usage community, needs to be proficient with Client OS system and Apple Devices InTune and Jant used - must be proficient with navigating those applications Azure - ability to navigate and understand logs Basic network troubleshooting skills Utilize MS Team rooms - helping with AudioVisual issue Basic networking skills needed Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)

Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We're a growing company looking for motivated professionals to join our team! About the Role The Technical Support Team Lead is a key queue and resource administrator in our Support organization. We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them. This position will work closely with Support Engineers at all levels, focusing on overall queue and team health within the organization through impactful metrics, processes, training, and cross-functional project involvement. As needed, the Technical Support Team Lead will work with the Support Management team to identify technical needs, resources, training & education, and make recommendations to help Scale Computing innovate our products. The Team Lead is focused on the day-to-day operations of the queue, team, and resource management. Great candidates will look like this: Enjoy troubleshooting and problem-solving analytically A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions A motivated self-starter who thrives on prioritization and follow-through with a technical hands-on approach Passionately creative in mindset and has the ability to adapt quickly to evolving business needs Requirements: ResponsibilitiesQueue & Escalation Management Manage e-mail, chat, and phone queues Monitor case volume per Engineer Assist in conducting and delivering monthly case audits Identify case management enhancements & improvements as needed Identify, triage, and assign all defined support escalations including the oversight/ownership of all assigned Sales escalations and survey responses Resource Management Review all Service case assignments for the day Work with Customer Success Coordinators on post-mortem Service case reviews, audits, & feedback SOP adherence for PTO and calendar bumpers Create schedules for lunch, focus time, training, on-call, & holiday coverage Reporting Management Create and own dashboards and reporting on queue health keeping support leadership updated on trends and analytics Perform monthly case audits for each support engineer Team Management Drive support engineers positive performance through 1:1 coaching, team meetings, providing feedback during case audits Address all non-compliance or negative shifts in Support Engineer performance and provide verbal warnings for SOP non-compliance Escalate unresolved non-compliance and personnel issues to managers as needed. Reporting Structure Manage a combination of Tier 1, Tier 2, and Tier 3 support engineers Reports to Technical Support Manager Requirements, useful skills/experience 2+ Years working in a team of 10 or more Technical Support Engineers SC//Hypercore Support T2 level or above Proficient communication skills (written and oral) Time management and task prioritization skills Exceptionally motivated and motivational High attention to detail Steady composure in the face of difficult situations Experience with Scale Computing products a plus Knowledge of current Hyperconvergence, Edge technologies, and emerging trends Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Location: AUSTIN, TX Duration: 1 year (with possible extension) · Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. · Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. · Trade Floor Support is a Must! · Break/Fix troubleshooting experience in larger corporate environments · Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. · This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized). Additional Information For more information, Please contact Shubham ************

The best NI Field Application Engineers effectively balance their time between face-to-face interactions with target customers, technical activities, and providing insight and feedback as the voice of the customer. Field Application Engineers serve as highly trusted technical consultants in the Aerospace, Defense & Government (ADG) Industry, allowing them to influence the technical direction of target accounts to ensure mutual customer and long-term NI success. They inspire internal NI and customer stakeholders to action through leading and coordinating technical strategy and activities that achieve co-authored technical objectives for top accounts. They stay in tune with industry trends and the NI technology roadmap to recommend approaches for customers' current and future technical needs. This position is compensated by 80% base salary and 20% variable pay based on achievement of key sales objectives and account revenue. Quick Summary NI Field Applications Engineers spend most of their time: * Building key technical relationships at top accounts by demonstrating great technical credibility that increases customer technical confidence in NI * Understanding and assisting in creation of customer technical requirements * Providing recommendations on software and hardware architectures while helping customers understand the test system development process to ensure success * Collaborating with NI Account Managers as part of an account team to lead development and execution of the account technical strategy which provides better insight to the overall account strategy and opportunity pipeline * Coordinating with and informing internal stakeholders to execute on account technical initiatives and provide feedback to increase account success * Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges thereby generating further technical demand for NI products, services, and support * Key Performance Objectives * Achievement of key sales objectives for assigned account(s) tied to generating technical demand, account strategy success, and account(s) annual quota attainment * Understanding target customers' business drivers to generate technical demand by collaborating with customers to understand primary business initiatives and direction. Demonstrating a customer-focus mentality through understanding the customer's known and unknown technical challenges while providing technical guidance that leverages the strengths of the NI platform. A new FAE will learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of the first year * Establishing a cadence and healthy rapport with the NI Account team driving account technical strategy by actively contributing to overall account strategies, assisting with incorporating them into an account plan, executing on customer technical engagements in both pre- and post-sales capacities, coordinating with other technical resources and R&D as additional technical expertise is needed. Within the first 6 months, establish account technical objectives and activities plan with key measures, aligning technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understanding the FAE role in joint engagements with the account team * Developing strong customer relationships to become a technical trusted advisor by developing a strong technical presence within the account(s) by visiting key technical contacts weekly and building contacts at multiple levels within the account organization. Contacting and/or meeting with existing customers to evaluate open engagements and anticipate future needs. After 12 months clients should view a new FAE as a trusted technical advisor on industry trends and NI platforms. * Developing and applying industry, application, and NI platform knowledge thereby demonstrating technical expertise in NI software and hardware platforms for your account(s). Developing familiarity with 3rd party and competitors' products to understand NI platform's differentiation. Advise customers on the latest industry trends and recommend and implement NI platforms to enable customer success. By the end of the first year, a new FAE is expected to have taken all relevant NI hardware classes and achieved Certified LabVIEW Developer (CLD) and Certified TestStand (CTD) certifications. * Providing customer feedback and industry insight influencing NI technical direction by being the voice of the customer for top accounts in ADG technologies. Sharing knowledge on customer and industry expectations and current experience with the NI platform to the ADG Business Unit (BU) and Product Planning to assist with evolving the NI platform, shaping NI's ADG go-to-market approach, and influencing NI product roadmaps. By the end of the first year, a new FAE will gain sufficient account and industry acumen to provide tangible and valued insight and feedback to key BU and Product Planning stakeholders. Basic Qualifications * BS degree in STEM (Science, Technology, Engineering or Mathematics) * 5 years of Test and Measurement industry experience * 3 years of software programming experience * Authorized to work in the United States without sponsorship now and in the future * Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

A North Austin promotional products company is seeking an International Shipping & Production Support Specialist to join their tight-knit team starting in January. This role averages 32 hours per week and is ideal for someone who is detail-oriented, reliable, and enjoys a mix of logistics and hands-on production work. Responsibilities Prepare and process international shipments using DHL, FedEx, UPS, and Airwave Freight Generate labels, commercial invoices, customs documentation, and tracking details Coordinate pickup schedules and ensure accurate delivery information Monitor shipments and resolve delays or carrier issues as needed Maintain organized shipping records and inventory logs Assist across departments when needed, including: Packing and shipping domestic orders Kitting promotional materials Pressing logos on apparel General production support Follow company quality and accuracy standards in all tasks Schedule & Compensation Approximately 32 hours/week Starting January Healthcare and additional perks available Supportive workplace with excellent team tenure

Notes to applicants: Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role. Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer. Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply. The use of Artificial Intelligence during interviews and skill testing is prohibited, unless Dimensional Fund Advisors has authorized such use. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request. Job Description: About Dimensional: Dimensional was built around a set of ideas bigger than the firm itself. With a confidence in markets, deep connections to the academic community, and a focus on implementation, we go where the science leads, and continue to pursue new insights, both large and small, that can benefit our clients. The Technology Department at Dimensional leverages the rapidly evolving state of the art to engineer the platforms that power the innovative, research-driven financial and technical products to improve our client's financial lives. As a Senior on the End User Computing Services team, you will assist in the development, design, configuration, security, and implementation of desktop operating systems, hardware standards, and core applications. You may be a fit for this role if you: Are open-minded, curious, and resourceful Are passionate about and stay current with emerging technologies Solve problems systematically and transparently Share ideas, solicit/integrate feedback, design and solve collaboratively Demonstrate automation and security mindsets What you might work on: The Senior Desktop Support Analyst provides onsite deskside (Level 2) support. Responsibilities of this role include minimizing productivity impacts by responding to and ensuring a timely resolution of incidents, service requests, and escalations from the business community or the Level 1 Service Desk. This role also provides onsite technical assistance to Executives, as well as assists in Problem Management and Incident Management activities. Duties & Responsibilities Prioritize and manage critical incidents to maintain business continuity. Investigate root causes of recurring incidents. Implement preventative measures to reduce future occurrences. Identify areas for enhancement in desktop support processes. Collaborate with cross functional teams to implement improvements. Mentor junior team members. (Example - documents and shares knowledge and processes with team members and the larger Technology community.) Contribute to strategic initiatives related to desktop support. Participate in planning and execution of projects as needed. Completes project tasks and additional duties as designated and assigned by the Manager. Provides Desktop (L2) on-call support. Serves as backup for (L2) or on-call support for the Service Desk by responding to incidents or requests via phone call or email on an as-needed basis (e.g. high call volume overflow, sites with single service desk team members that are out of office or unavailable). Assists in bridging the gap between Technology teams and Business Groups through logical and tactful discussions and coordination efforts. Documents technical solutions and ensures process documentation is up to date and accurate. Applies critical thinking and problem-solving skills to new and undocumented problems or procedures. Maintains priorities of work as outlined by the Manager and ensures that all requests for direct assistance and contacts are always first referred to the Service Desk for assistance. Supports and maintains an accurate count of all assets supported by the desktop team. Collaborate with different teams to support Inventory states, location information, optimizing and using metrics to validate AMDB data. Performs other duties as assigned. Qualifications: 5+ years' experience in working within a technical support role, Executive Support, including proven and demonstrable PC (desktop, laptop, mobile devices), printer, monitor, phone, and other IT hardware troubleshooting skills. 3+ years' experience with Microsoft technologies, including Windows 11 Operating Systems, Microsoft Office/Office365, Active Directory, Intune, and Exchange Management Console. Demonstrated professional experience with peer influence, training experience, escalation management, creating processes and program oversight. Must have excellent customer service skills including being proactive, friendly, and approachable while maintaining composure in tense, high-pressure situations. Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.). Experience with remote support applications such as Log Me In Rescue, Remote Desktop Connection, etc. Experience using a ticketing system such as ServiceNow or similar, to manage workload. Excellent organizational and problem-solving skills. Exceptional verbal and written skills, with the ability to articulate a clear point of view on complicated issues in clear, concise communications at various levels of the organization (C-level, peer, and cross-functional teams). Ability to work in a fast-paced environment, work independently or as part of a team and manage time effectively. Excellent technical knowledge of workstation and desktop hardware and software including but not limited to, Windows 11, Mac OS, and Linux. Has strong knowledge of DNS and DHCP services in a Microsoft environment. Preferred Competencies: Degree in Computer Science, Computer Engineering, or related field; experience will be considered in lieu of a degree. A+ Certifications. Certification in ITIL Foundation (v3/v4). Software distribution tools (Deployment) - Ideally Microsoft SCCM 2012. Experience supporting Video Conferencing equipment. Experience working with Kibana and Palo Alto (Cortex). Experience working with Microsoft Intune mobile/tablet app support. Experience working with Mac OSx and Jamf. Experience working with Ubuntu/Linux. Experience using scripts and automation processes. Scope & Direct Reports This position does not manage employees. This is an on-site position M-F. Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth. It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.

The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served. Company Overview The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. Today Amherst has over 1,000 employees and $14.1 billion in assets under management. Founded by Amherst, StudioBuilt is an innovative approach to home development that utilizes offsite modular construction to create new housing supply at scale without sacrificing quality. StudioBuilt homes are constructed at Amherst's housing studio in Cuero, Texas as well as partner studios across the Southeast and then installed on site. The StudioBuilt team is comprised of experienced individuals from all trades, working to continuously improve the production process. Who Are We? Amherst Studio Build will manufacture high-quality, affordable, and innovative single-family residential homes by empowering a devoted network of highly motivated and skilled individuals with a fantastic place to work, the opportunity for learning and growth, and the ability to make a difference in the community. Travel Expectations 25%-50% travel to job sites or markets within the Texas region - typically day trips, with occasional overnight stays (up to once weekly). Potentially 1-3 trips annually to other markets. Position Overview The Vendor Management Specialist - Modular Field Execution is a strategic and relationship-driven role responsible for building, maintaining, and optimizing a high-performing network of vendors and subcontractors across assigned markets to support residential construction projects from conception through completion for our Amherst Homes / StudioBuilt division. This position ensures that our trade partners consistently meet performance, pricing, scope, and compliance standards, maintaining a healthy and reliable vendor bench to support ongoing and future construction activities. Key Responsibilities * Source and onboard qualified vendors and subcontractors across all trade categories. * Manage and maintain a robust network of qualified vendors. * Partner with Procurement to negotiate pricing and terms with suppliers to drive cost efficiency and value. * Partner with Construction, Procurement and other internal stakeholders to align vendor strategy with project execution needs, identify vendor gaps and build capacity in underrepresented markets or trades. * Evaluate vendor performance regularly to ensure adherence to quality, schedule, and cost requirements. * Forecast vendor supply risks and develop contingency plans for critical trade categories * Conduct quarterly vendor scorecards, performance reviews, and corrective action plans. * Safety, quality and compliance standards: Ensuring vendors meet safety, environmental, regulatory and quality standards. * Serve as a primary point of escalation for vendor performance or compliance issues. * Provide alternative sourcing options. * Suggest, participate and drive in continuous improvement initiatives for vendor onboarding, evaluation, and retention. * Report on project progress, risks, problems, and propose solutions. Implement and manage project changes and interventions. * Flexibility to pivot to the business needs weekly and multi-task in a fast-paced work environment. * Keep constant communication with vendors in all serviced markets. Must be willing to make multiple phone calls daily and travel to meet onsite with suppliers and potential subcontractors to follow-up on tasks and facilitate the RFQ process. * Review, validate, and process vendor and subcontractor agreements in accordance with company policies. * Partner with offshore teams in vendor qualifications and onboarding to meet compliance and regulatory standards, potentially including site visits and performance audits. * Act as back-up for project bidding and contracting with vendors. Qualifications * Experience: 3-5 years in construction, vendor management, purchasing, procurement or supply chain management within the construction or homebuilding industry. * Education: Bachelor's degree in Business, Supply Chain, or Construction Science preferred; equivalent experience considered. * Strong understanding of construction materials, trades, and cost structures. Field familiarity with residential construction operations preferred. * Proven ability to negotiate contracts, manage performance metrics, and maintain strong vendor relationships. * Knowledge in Microsoft Office Suite required. Knowledge in JD Edwards (JDE), BuildPro, Yardi, Vendor Café, Moducore and Bluebeam Revu preferred. * Exceptional organizational, analytical, and communication skills with a proactive problem-solving mindset. * Ability to adapt to change and changing priorities in a dynamic environment. Our full-time employee benefits include: * A competitive compensation package, annual bonus, 401k match * Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day * Employer-paid benefits (medical, dental, vision, health savings account) * Professional career development and reimbursement * Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave * Backup childcare offered through Bright Horizons Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

Job Description Are you hungry to make big commissions and help homeowners protect their property? Join our team today! We'll train you to succeed and provide the tools you need to close deals fast. Responsibilities: Knock on doors, connect with homeowners, and build trust. Schedule roof inspections and explain our process clearly. Assist customers through their insurance claims. Communicate effectively with both clients and team members. Requirements: Must be at least 18 years old. Owns a vehicle and a ladder (or willing to buy one). Comfortable working on roofs and lifting up to 70 lbs. Confident and motivated to canvass in local neighborhoods. Send your application today! Join our 30-minute discovery call to see if this is the right fit. APPLY NOW! Disclaimer: This advertisement displays potential earnings examples. Actual income will vary based on factors like experience, skills, and individual effort. Requirements Must be 18 years of age or older Must have a valid driver's license Benefits Weekly Pay Uncapped Commission Flexible Schedule

Create the future of e-health together with us by becoming a Technical Support Engineer I At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue. Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products. Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer's network. Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert. Your Qualification: Minimum of two years providing technical hands-on support in a professional hardware or software environment. Technical knowledge of CGM Software and Hardware Requirements. Technical knowledge of Microsoft operating systems (Windows workstation and Server) Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring. Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals. Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration. What you can expect from us: Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served. Company Overview The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. Today Amherst has over 1,000 employees and $14.1 billion in assets under management. Founded by Amherst, StudioBuilt™ is an innovative approach to home development that utilizes offsite modular construction to create new housing supply at scale without sacrificing quality. StudioBuilt homes are constructed at Amherst's housing studio in Cuero, Texas as well as partner studios across the Southeast and then installed on site. The StudioBuilt team is comprised of experienced individuals from all trades, working to continuously improve the production process. Who Are We? Amherst Studio Build will manufacture high-quality, affordable, and innovative single-family residential homes by empowering a devoted network of highly motivated and skilled individuals with a fantastic place to work, the opportunity for learning and growth, and the ability to make a difference in the community. Travel Expectations 25%-50% travel to job sites or markets within the Texas region - typically day trips, with occasional overnight stays (up to once weekly). Potentially 1-3 trips annually to other markets. Position Overview The Vendor Management Specialist - Modular Field Execution is a strategic and relationship-driven role responsible for building, maintaining, and optimizing a high-performing network of vendors and subcontractors across assigned markets to support residential construction projects from conception through completion for our Amherst Homes / StudioBuilt division. This position ensures that our trade partners consistently meet performance, pricing, scope, and compliance standards, maintaining a healthy and reliable vendor bench to support ongoing and future construction activities. Key Responsibilities Source and onboard qualified vendors and subcontractors across all trade categories. Manage and maintain a robust network of qualified vendors. Partner with Procurement to negotiate pricing and terms with suppliers to drive cost efficiency and value. Partner with Construction, Procurement and other internal stakeholders to align vendor strategy with project execution needs, identify vendor gaps and build capacity in underrepresented markets or trades. Evaluate vendor performance regularly to ensure adherence to quality, schedule, and cost requirements. Forecast vendor supply risks and develop contingency plans for critical trade categories Conduct quarterly vendor scorecards, performance reviews, and corrective action plans. Safety, quality and compliance standards: Ensuring vendors meet safety, environmental, regulatory and quality standards. Serve as a primary point of escalation for vendor performance or compliance issues. Provide alternative sourcing options. Suggest, participate and drive in continuous improvement initiatives for vendor onboarding, evaluation, and retention. Report on project progress, risks, problems, and propose solutions. Implement and manage project changes and interventions. Flexibility to pivot to the business needs weekly and multi-task in a fast-paced work environment. Keep constant communication with vendors in all serviced markets. Must be willing to make multiple phone calls daily and travel to meet onsite with suppliers and potential subcontractors to follow-up on tasks and facilitate the RFQ process. Review, validate, and process vendor and subcontractor agreements in accordance with company policies. Partner with offshore teams in vendor qualifications and onboarding to meet compliance and regulatory standards, potentially including site visits and performance audits. Act as back-up for project bidding and contracting with vendors. Qualifications Experience: 3-5 years in construction, vendor management, purchasing, procurement or supply chain management within the construction or homebuilding industry. Education: Bachelor's degree in Business, Supply Chain, or Construction Science preferred; equivalent experience considered. Strong understanding of construction materials, trades, and cost structures. Field familiarity with residential construction operations preferred. Proven ability to negotiate contracts, manage performance metrics, and maintain strong vendor relationships. Knowledge in Microsoft Office Suite required. Knowledge in JD Edwards (JDE), BuildPro, Yardi, Vendor Café, Moducore and Bluebeam Revu preferred. Exceptional organizational, analytical, and communication skills with a proactive problem-solving mindset. Ability to adapt to change and changing priorities in a dynamic environment. Our full-time employee benefits include: A competitive compensation package, annual bonus, 401k match Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day Employer-paid benefits (medical, dental, vision, health savings account) Professional career development and reimbursement Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave Backup childcare offered through Bright Horizons Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

Job Title Systems Engineer III - Research Technology Support Agency Texas A&M University System Offices Department Director, RELLIS Campus Proposed Minimum Salary Commensurate Job Type Staff The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, eight state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond. The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor; additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance. Salary: Commensurate with experience. Job Description Summary: The Systems Engineer Ill - Research Technology Support, under general supervision, collaborates with other Systems Engineers and IT personnel to assist with defining technology problems and solutions. Works on projects or business issues requiring state-of-the-art technical or industry knowledge. Is responsible for providing advanced technical support to research personnel, aiding in the design, deployment, integration, and management of research computing environments (compute, data, network, etc.) while ensuring compliance with institutional policies and federal regulations. This position will help bridge the gap between central IT operations and research computing needs at the Texas A&M RELLIS Campus, being expected to deliver high quality and cost-effective solutions in alignment with strategic goals and objectives associated with the George H.W. Bush Combat Development Complex (BCDC), primarily for the ALIAS-Texas Project (Al-enabled autonomous helicopters working as teams to support wildland firefighting). The role supports infrastructure and platforms used in secure and innovative research settings and at times will be expected to engage with partners internal to the Texas A&M University System and external partners (e.g., government organizations, industry, labs). Responsibilities: Advanced Research IT Support * Provide consultative and hands-on support for research computing infrastructure, including configuration and troubleshooting of networks, workstations, servers, lab equipment, and embedded systems. * Assist with Linux/Windows platforms, scientific software installation, and edge device integration. Research Infrastructure Planning & Deployment * Collaborate with research groups to assess computing needs for to meet project objectives. * Recommend infrastructure solutions, support proposal development efforts (e.g., budget justification, compliance), and coordinate provisioning of VMs, storage, and access to shared research facilities. Cybersecurity & Compliance Support * Assist with technical controls for export-controlled research (e.g., ITAR/EAR), data management plans, and regulatory frameworks including CMMC, NIST SP 800-171, and institutional policies. * Document system security plans and coordinate with security officers as needed. Liaison Role with Central IT * Serve as the technical point of contact between researchers and the central IT organization. * Help translate research requirements into service requests. * Coordinate implementation of specialized services and network configurations. Training and Documentation * Develop training materials and conduct one-on-one or group training for research users on secure computing, data workflows, software usage, and new IT offerings. * Maintain clear documentation for system configurations and research-specific deployments. Operational IT Support * Provide targeted operational IT support within research spaces. * Troubleshoot hardware/software/network issues. * Perform basic AV setup for research demos and meetings. * Participate in on-call support rotation. * Other duties as assigned Education and Experience: * Bachelor's degree in engineering, computer science or a related field, or an equivalent combination of education and experience. * Six years of related experience. Registration, Certifications, and Licenses: * Must be able to gain and maintain a DoD (Department of Defense) security clearance. Knowledge, Skills and Abilities: * Experience with complex compute, data, and network environments, preferably within a research or technical environment. * Experience collaborating between technology partners, both internal and external. * Experience with Linux and Windows server/workstation administration. * Experience with federal research compliance frameworks (e.g., NIST SP 800-171, ITAR/EAR). * Scripting and automation experience (e.g., Python, Bash, PowerShell). * Ability to diagnose and resolve hardware, software, and networking issues across heterogeneous environments. * Excellent organizational, verbal, and written communication skills * Advanced skill in word processing, spreadsheets, databases, audio/video tools, collaboration and other software * Ability to handle confidential and time sensitive issues * Strong understanding of security policies, controlled environments, and data lifecycle management. * Ability to lift medium (20-40 lbs.) size boxes or equipment. * Ability to work outdoors in all-weather conditions. * Ability to climb stairs (equipment on elevated structures, etc.) * This is a security-sensitive position and is restricted to U.S. citizens only. * While infrequent, this position may require work outside of normal office hours. * Ability to multi-task and work cooperatively with others. Preferred Qualifications: * Experience designing complex compute, data, and network environments, preferably within a research or technical environment. * Experience with virtualization, research computing infrastructure, scientific software, and custom lab instrumentation. * Ability to prioritize in a dynamic research environment and balance multiple concurrent tasks. * Experience in Research Development Test & Evaluation (RDT&E) technical subject areas of: Networks, Cybersecurity, Instrumentation & Data Analytics, Modeling & Simulation, Test Support & Operations, and Avionics. * Professional Industry certifications. * Active security clearance (SECRET or higher). * Bachelor's degree in engineering, computer science, or a related field. Other Requirements: This is a security-sensitive position and is restricted to U.S. citizens only. Only complete applications will be considered for employment at The Texas A&M System Offices. 11/04/2025 3 Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.