Tech support analyst
Remote support specialist job in Bloomfield, CT
Contributes to the IT Support job family in a support capacity. Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Customer Support.
Strong knowledge of the following is preferred:
Microsoft operating systems and Microsoft Office.
Networking switches and data networks.
IP telecommunications systems.
Capability to analyze problems and use sound judgement for determining solutions.
Ability to clearly communicate with customers and other IT staff.
At least 1 Year PC/LAN technical or equivalent experience preferred.
Aptitude for providing strong customer service through interactions and communications, verbally and written.
A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline
1 to 3 years of experience required.
Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
A+ certification or equivalent combination of education, training, and experience.
Desktop Support Specialist
Remote support specialist job in Warren, MA
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 3+ years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Help Desk Specialist
Remote support specialist job in Glastonbury, CT
Work for a company that values you!
Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.
Job Title:
Help Desk Specialist (Full Time)
Job Description
We are seeking a
Help Desk Specialist
to handle end-user support and issue resolution under the supervision of IT leadership. In addition to direct end-user support, this role will assist with printer maintenance, user hardware and software provisioning, and user onboarding and offboarding. The Help Desk Specialist role is a forward-facing role that requires exceptional communication skills, a strong customer-focused attitude and an understanding of software and basic security concepts. The successful candidate will spend most of their time addressing end-user issues and doing simple system administration activities. While uncommon, this role may need to be occasionally on call for security and critical after-hours support issues. This position reports directly to the Vice President of Information Technology in our Glastonbury, CT home office.
Responsibilities and Competencies:
Technical Responsibilities
· Provide technical support and issue resolution to end users in a Microsoft Windows environment
· Assist with hardware purchasing, provisioning, reclamation, and decommissioning
· Participate in employee onboarding and offboarding processes
· Support basic system administration tasks
· Configure, maintain, and support company-owned printers
· Assist with patching of servers and workstations
· Contribute to software and server license management
General Responsibilities
· Proactively develop and enhance skills relevant to the role
· Educate end users on security best practices and proper technology usage
· Respond to business requests professionally and with an appropriate sense of urgency
· Perform other duties as assigned based on evolving business needs
Qualifications and Skills
· 3-5 years of practical work or internship experience in user-facing IT support roles
· Knowledge of software, security, and wireless connectivity concepts
· Familiarity with the Microsoft Windows computing ecosystem
· Strong logical thinking and problem-solving abilities
· Ability to multitask and meet deadlines
· Highly customer-focused attitude with a commitment to fully resolving issues
Location
· The Help Desk Specialist will be based out of our Glastonbury, CT office.
Benefits
As leaders in the healthcare industry, we're passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:
Health and Well-being
· Medical, dental, and vision insurance
· Employee Assistance Program (EAP)
Financial Rewards
· Competitive salary
· Incentive bonus plan
· 401(k) with company match
· Group life insurance
· Short and long-term disability
income protection
· Healthcare Savings Account
Education Support
· Education financial assistance
Time Off
· Universal paid time off
· Company holidays
Culture
· Charitable giving opportunities
· Team-building events
· Employee recognition
Company Information
Founded by physicians in 1984, Integris Group provides protection and support to help policyholders navigate an increasingly complex healthcare environment. Our Board is comprised of physicians who understand the rewards and challenges of practicing medicine. We are an ally to policyholders when they need it most.
Please visit our website at ******************* for more information.
Integris Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Technical Support Analyst
Remote support specialist job in Bloomfield, CT
Contributes to the IT Support job family in a support capacity. Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Customer Support.
.Strong knowledge of the following is preferred
Microsoft operating systems and Microsoft Office.
Networking switches and data networks.
IP telecommunications systems.
Capability to analyze problems and use sound judgement for determining solutions.
Ability to clearly communicate with customers and other IT staff.
At least 1 Year PC/LAN technical or equivalent experience preferred.
Aptitude for providing strong customer service through interactions and communications, verbally and written.
A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline
1 to 3 years of experience required.
Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
A+ certification or equivalent combination of education, training, and experience.
Desktop Support Engineer - Techbar
Remote support specialist job in Hartford, CT
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. We are seeking a highly skilled Level II IT Support Technician to provide on-site technical support across a busy Work/Entertainment Campus and Studio environment. The ideal candidate will have hands-on experience troubleshooting Windows and basic MacOS systems, delivering exceptional customer service, and supporting users across a large, fast-paced environment.
This role will require frequent outdoor walking between buildings and studios while providing prompt, professional IT support to end users.
Key Responsibilities
Troubleshoot and resolve technical issues within Windows 10 and MacOS environments.
Provide hands-on support for desktop and laptop systems, including hardware and software troubleshooting.
Configure and troubleshoot smartphones and mobile devices.
Set up new users with fully functional desktop equipment, ensuring proper access to applications, software suites, and domain resources.
Interface directly with studio and campus users to deliver high-quality, customer-focused support.
Track, manage, and close service tickets using ServiceNow.
Report issues, challenges, or roadblocks promptly to the Manager.
Work independently and professionally in a dynamic, fast-paced environment.
Qualifications
Experience troubleshooting both Windows 10 and MacOS environments (required).
Strong hands-on ability to diagnose and resolve desktop and laptop issues.
Experience with smartphone configuration and troubleshooting.
Professional, mature, and reliable work style; able to work independently/unsupervised.
Friendly, customer-service-oriented attitude with strong communication skills.
Comfortable with frequent outdoor walking across a large campus or studio lot.
Experience with ServiceNow or similar ticketing systems (preferred).
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Paid-time-off options
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
Additional Details
The base range for this contract position is $22 - $32 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ************** and reach out today to explore opportunities to grow together!
By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
IT Support Technician
Remote support specialist job in Manchester, CT
IT Support Technician - Manchester (Onsite)
Join a fast-moving aerospace innovator that's redefining how aircraft are built. My client is looking for an IT Support Technician who thrives in a hands-on, fast-paced environment. In this role, you'll be the primary onsite resource -keeping systems running, onboarding new hires, and ensuring our hardware, software, and basic networking are always ready for action.
What You'll Do:
• Support employees by diagnosing and resolving hardware, software, and connectivity issues
• Install, configure, and maintain operating systems, applications, and devices
• Set up workstations and accounts for new hires
• Perform routine maintenance across IT and OT environments
• Handle minor hardware repairs and escalate complex issues when needed
• Maintain accurate documentation, ticketing, and asset records
• Collaborate with senior IT engineers on system-level troubleshooting
• Improve efficiency by following and refining IT procedures
What You Bring:
• Associate's degree or equivalent experience
• 2+ years of IT support experience, ideally in manufacturing
• Strong understanding of workstation hardware, OS management, and networking fundamentals
• Customer-focused approach with strong communication skills
• Ability to lift equipment and work safely at height when required
Why Join Us:
You'll work alongside engineering and operations teams, not behind a ticket wall. You'll see the impact of your work every day and grow through hands-on learning and mentorship from senior IT engineers. Competitive compensation, full benefits, and long-term development opportunities are included.
If you're ready for a role where your work directly supports the future of aerospace, we'd love to hear from you!
Information Technology Support Technician
Remote support specialist job in Wallingford, CT
We are seeking a motivated, trustworthy, and friendly individual to join our IT team. In the role as Entry-Level IT Support Technician, you will be the first point of contact for technical support, helping customers resolve their IT issue and assist in maintaining their IT Systems. At Managed BY CST we pride ourselves on delivering exceptional IT support and solutions to businesses, and we're excited to train the right person to grow with us.
This is an excellent opportunity for recent graduates or individuals just entering the IT field that are ready to learn, contribute and make a difference in a dynamic ever evolving landscape of Information Technology. The ideal candidate will be eager to contribute and learn about the industry while delivering a valuable service to our customers. We will provide full training on our systems, security, and processes, just bring your willingness to learn and positive attitude.
Key Responsibilities:
Provide technical support for desktop hardware, software, and networking issues.
Log, track, and document all support tickets and calls from start to resolution in the help desk system.
Respond to user support requests via phone, email, or ticketing system.
Provide a positive support experience to clients to ensure timely and effective resolution to end users.
Ability to communicate clearly and effectively with users or varying technical skill levels.
Assist with setting up and configuring new computers, mobile devices, and user accounts.
Troubleshoot common problems related to operating systems, printers, and connectivity.
Support the IT team in routine maintenance and inventory tracking.
Participate in onboarding processes for new employees.
Provide onsite support if needed.
Follow established processes and standards, adhering to security protocols, and propose improvements.
Assist in developing technical documentation to improve service delivery.
Maintain confidentiality and security of information.
Identify and escalate complex issues to Tier 2 and 3 support teams.
Qualifications:
An associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) is a plus but not required. We are seeking a bright, friendly, and energetic individual who is eager to learn and grow within our company.
Basic understanding of Windows and/or mac OS environments.
Familiarity with Microsoft Office 365, Google Workplace, and basic networking concepts.
Strong problem-solving and communication skills.
Eagerness to grow technical knowledge and adapt to new technology and tools.
Prior internship or customer service experience is a plus, but not required.
Ability to manage multiple tasks and prioritize effectively.
Ability to work independently as well with other team members.
Proven reliability and time management skills.
Data Center Server Hardware Support Technician
Remote support specialist job in Bristol, CT
Corserva is actively seeking full-time Data Center Server Hardware Support Technicians to work onsite at our client location in the Bristol, CT area.
Support activities include system installation and configuration, firmware updates, hardware diagnostics and repair, vendor coordination, inventory tracking, and routine walk throughs of equipment rooms.
Additional responsibilities include proactive monitoring, alert response, and participation in incident response and planning sessions.
Technicians should have experience with the following -
System Preparation & Installation
1. Installation of components across servers, storage, desktops, and laptops.
2. Perform ILO/IDRAC type configuration and cable connecting.
3. Execute pre-installation and firmware setup tasks.
4. Connect network cabling and coordinate with Security to open necessary ports.
5. Labeling Systems with machine names.
6. Prepare, pack, and ship systems for remote deployments.
7. System Imaging/Windows and Linux using automated tools and ISO's
8. Updating installed assets in CMBD
System and Equipment Removal:
1. Break down and recover parts from decommissioned servers.
2. Follow documented procedures for decommissioning activities.
3. Update decommissioning data in internal reports and tracking systems.
Storage:
1. Assist with troubleshooting and break-fix as needed for the storage team.
Inventory:
1. Maintain up-to-date records of spare parts and spare system pools.
2. Track and manage deployed hardware inventory.
Firmware & Patch Management:
1. Adhere to organizational policies for firmware updates and notifications.
2. Apply updates as directed by leadership.
3. Review and address customer advisories.
4. Customer Advisories
Data Center Walk Throughs:
1. Conduct routine walkthroughs of all active and future data center rooms.
2. Inspect designated systems for error indicators and report findings.
Monitoring and Notifications
1. Monitor critical systems for performance or failure alerts.
2. Add/remove hosts in monitoring systems and update monitoring software as required.
3. Respond to email alerts and pager duty notifications.
Break/Fix:
1. Troubleshooting/Diagnostics
2. Respond to alerts and error messages
3. Re-imaging local and remote sites, Windows and Linux using automated tools and ISO's
4. Repairing systems (hardware)
5. Coordinate/remote Troubleshoot and follow through to resolve repairs at remote sites.
Includes coordination of parts, opening vendor tickets, getting tech onsite for repair,
and tech arrival/opening site access tickets
6. Coordination and escorting of onsite vendors that come in for repairs.
7. Participation in planning sessions. This includes creating, updating, and closing tickets
8. Incidents/Work Orders - break/fix, logging incidents, following documented procedure
for incident work
9. Case logging
(CGL) Litigation Specialist
Remote support specialist job in Worcester, MA
Commercial General Liability (CGL) Litigation Specialist
Company: The Hanover Group
Pay: 95k - 120 k
Job Type: Full-time, Exempt, Hybrid (2 days in office) This is a full-time, exempt role with a hybrid work schedule (two days in the office) or fully remotely (100%) for those not near a Hanover office.
Summary
Our Claims team is looking for a Commercial General Liability (CGL) Litigation Specialist to manage and resolve complex commercial claims. This is a crucial role that requires a high level of expertise in analysis, investigation, and negotiation. You will handle multi-state claim assignments, often involving complicated coverage and liability disputes that have escalated to legal action. You'll partner with defense counsel and other vendors to reach timely, cost-effective conclusions while maintaining a high level of confidentiality and customer service.
What You'll Do
Manage and settle CGL litigated cases, including informal hearings, arbitrations, and trials.
Conduct thorough investigations to analyze statements, testimony, and damages, and identify suspicious claims.
Act as a technical resource for other adjusters.
Review and analyze contracts and leases to find risk transfer opportunities.
Write comprehensive positional coverage letters.
Manage litigation expenses and maintain a high level of productivity.
What You'll Bring
Typically 3-5 years of Commercial General Liability Litigation experience with an insurance carrier.
Bachelor's degree or equivalent experience; industry designation is preferred.
Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
Excellent negotiation, organizational, and time management skills.
Strong written and verbal communication skills with the ability to build constructive working relationships.
A strong understanding of applicable statutes, regulations, and case law.
The ability to think critically, anticipate problems, and develop timely solutions.
Experience with computer software, including MS Office.
Why Join Us?
At The Hanover Group, we invest in our employees' careers. We offer on-the-job training, personalized coaching, and a robust learning and development program to support you every step of the way. We also provide a comprehensive benefits package, including medical, dental, vision, a 401K with a company match, tuition reimbursement, PTO, and flexible work arrangements.
Advanced Nuclear Weapons Safety Systems Engineering Support Specialist
Remote support specialist job in Pittsfield, MA
Basic Qualifications Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 5+ years of job-related experience, or a Master's degree with 3+ years of job-related experience.
CLEARANCE REQUIREMENTS:
Department of Defense Secret security clearance is required within a reasonable period of time. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position
As an Advanced Nuclear Weapons Safety Systems Engineering Support Specialist (Adv Engr Support Spec) for the Fire Control Missile Platform, you'll be a member of a cross functional team responsible for ensuring compliance of Nuclear Weapons Safety requirements for the products we design. Also, you'll analyze and generate Nuclear Weapons Safety artifacts as part of the systems being developed.
We encourage you to apply if you have any of these preferred skills or experiences:
Performed system safety analyses of hardware and software including preparing and/or updating safety assessment reports and risk assessment reports
Performed safety analysis techniques for fault tree analyses, failure mode and hazard analyses, as well as experience with the Safety process during product development
Performed system and/or software design where Nuclear Weapon Safety was involved
What sets you apart:
Creative thinker with demonstrated success leading the systems development life cycle
Collaborative team player eager to provide technical leadership and position others for success
Thorough knowledge of technology trends and willingness to champion new ideas and process improvements
Strong presentation and communications skills with experience in the art of negotiation and the ability to meet challenging customer requirements with win-win solutions
Commitment to ongoing professional development for yourself and others
Our Commitment to You:
An exciting career path with opportunities for continuous learning and development.
Research oriented work, alongside award winning teams developing practical solutions for our nation's security
Flexible schedules with every other Friday off work, if desired (9/80 schedule)
Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more
See more at gdmissionsystems.com/careers/why-work-for-us/benefits
Workplace Options:
This position is Hybrid/Flexible. While on-site, you will be a part of the Pittsfield, MA location.
#LI-Hybrid
As a member of the Systems Safety Engineering team, supporting our Navy Weapons systems development efforts, you'll be a member a cross functional development team responsible for assessing and ensuring that our designs meet all Navy Safety requirements. This position will be integrated with the design teams to ensure that any designs are safe for operation and deployment.
We encourage you to apply if you have any of these preferred skills or experiences:
Conventional Weapons Safety (MIL-STD-882 process)
Naval weapons system operation and employment
Understanding of Submarine operations and employment
What sets you apart:
Success leading the systems development life cycle with strong proficiency with requirements management and system modeling tools
Creative thinker motivated to apply technical standards and methodologies to develop solutions
Collaborative team player with the ability to provide technical leadership and position others for success
Strong presentation and communications skills with experience in the art of negotiation and the ability to meet challenging customer requirements with win-win solutions
Commitment to ongoing professional development for yourself and others
Our Commitment to You:
An exciting career path with opportunities for continuous learning and development.
Research oriented work, alongside award winning teams developing practical solutions for our nation's security
Flexible schedules with every other Friday off work, if desired (9/80 schedule)
Competitive benefits, including 401k matching, flex time off, paid parental leave, health-care benefits, health & wellness programs, employee resource and social groups, and more
See more at gdmissionsystems.com/careers/why-work-for-us/benefits
Workplace Options:
This position is fully on-site with the possible option for hybrid/flex. While on-site, you will be a part of the GDMS Pittsfield, MA teams
Salary Note
This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.
Combined Salary Range
USD $103,500.00 - USD $113,500.00 /Yr.
Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Application Specialist - New England Territory
Remote support specialist job in Springfield, MA
Job Title: Application Specialist
Company: GWS Tool Group
Department: Sales
Reports to: VP Of Sales
Classification: Exempt
Travel: Travel Required
We are seeking an Applications Specialist of Solid Round and Insert Cutting Tools. A successful representative is responsible for account management and generating new opportunities for the organization. The main task involves understanding customers' needs in metalworking, as well as educating customers, prospects, and distributors of GWS Tool Groups products and capabilities. It is essential for the applications specialist to effectively provide detailed information on various products, programs or services offered by GWS Tool Group, but also clearly and effectively communicate what the customer needs back to the GWS Tool Group team.
Supervisory Responsibilities:
none
Duties/Responsibilities:
Scheduling appointments, meeting existing customers in order to review customer applications and product requirements and to determine opportunities.
Effective planning to conduct sales presentations by meeting customers physically on a daily basis.
Liaising between the company and the customers for up-to-date conditions on pricing, service, and latest product release launches.
Generating and developing prospect accounts to increase revenue, by partnering with the distribution chain.
Continuously updating all customers on company product modifications, changes, and enhancements.
Enhancing up to date knowledge on new products, procedures, services, and tools by attending departmental and training meetings.
Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
Effectively attending conferences and trade shows.
Using marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools.
Organizing joint sale calls and attending them with distributors.
Preparing reports for sales and marketing and maintaining expense accounts.
Updating and maintenance of customer accounts including contact names and numbers for future sales.
With the help of inside sales support, provide product quotes to customers as needed.
Ensuring follow-up after passing leads to managers with complete profile customer information, calls-to-action, sources, dates.
Education and Experience:
1-3 years Strong Manufacturing background with a focus in Milling, Turning, Grooving
Knowledgeable in tooling and manufacturing process
Ability to assist customers with processing parts and correct application of tools.
Job shop experience is high in regard
Assisting customers with proper speeds and feeds for materials used.
Experience in designing special tools is highly regarded
Experience processing customer parts from drawing to finished product.
Account management for current customers
Proven ability to develop new customers is ideal.
Degree in any field of sales and marketing is highly regarded
Required Skills/Abilities:
Capable of preserving confidential or sensitive information.
Effective time management, organization and multi-tasking skills.
Special people skills to deal with customers and an outgoing personality.
Able to prospect new accounts.
Effective written and verbal communication skills.
Very good team player and should work well under pressure.
Proficient in Microsoft Excel.
Requires knowledge and some experience in own discipline through education and experience.
Has some knowledge of business and its various aspects but is still acquiring further knowledge and experience.
No supervisory responsibilities; accountable for developing functional contribution.
Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
Exchanges simple information, asks questions and checks for understanding.
Use assigned methods, tools and processes. Support sharing of best practices.
Physical Requirements:
Must be able to lift 15 pounds at times.
Must be able to travel.
Must have a valid driver's license and the ability to travel 50%
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Auto-Applydesktop support
Remote support specialist job in Simsbury, CT
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location: SIMSBURY,CT
Duration: 1 year (with possible extension)
Job Description:
Win7/Win XP OS support
Skills Overview (list or overview) Deskside Support Tech.
Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
Additional Information
For more information, Please contact
Shubham
************
2026 Sleepaway Camp Target/Field Sports Specialist
Remote support specialist job in Tolland, CT
The Sleep Away Camp Target/Field Sports Specialist supports the Girl Scouts of Connecticut's mission by developing and delivering safe, engaging, and age-appropriate target sports and field games. This includes non-competitive sports, archery, slingshot activities, and other outdoor games that promote confidence, skill-building, and fun. The Specialist ensures all activities are conducted in compliance with State Licensing Regulations, ACA Standards, Girl Scout Safety Activity Checkpoints, and GSOFCT Policies. This position also provides supervision and care for campers during designated program periods and supports unit/small-group activities as needed.
Essential ResponsibilitiesProgram Development & Delivery
Work with camp administration to coordinate and implement sports, games, and target sport programs.
Create and deliver curriculum for age-appropriate and skill-appropriate archery, slingshot, targets, and non-competitive field sports.
Provide pre-camp program orientation to staff regarding goals, safety protocols, activity availability, and program expectations.
Encourage camper-led program planning that aligns with the Girl Scout Leadership Experience (GSLE).
Coordinate sports and games schedules with the Program Director and unit staff.
Safety & Compliance
Ensure all sports and target activity areas meet safety and operational requirements.
Maintain a fully stocked first aid kit and complete required first aid documentation.
Communicate with the Director of First Aid regarding camper health updates or concerns.
Report accidents promptly and complete incident reports with accuracy.
Maintain knowledge of emergency procedures and demonstrate the ability to make immediate, safety-critical decisions.
Camper Supervision & Support
Supervise campers during assigned program periods and ensure safe, positive participation in sports and target activities.
Model inclusive, supportive behavior and maintain professional camper/staff relationships at all times.
Participate in unit programs and assist with small-group activities as assigned.
Operations & Collaboration
Participate in pre-camp training, staff meetings, and ongoing advisory sessions.
Monitor program supply inventory and report needs to the Camp Director.
Report facility or equipment repair needs promptly.
Keep accurate records and prepare written reports as required.
Participate in daily camp routines, including meals, flag ceremonies, kapers, cookouts, all-camp events, and opening/closing days.
Support opening and closing procedures for the camp season.
Perform other duties as assigned.
Skills & Competencies
High school diploma or equivalent required.
Must be 18 years of age or older.
Current Basic Archery certification or willingness to obtain.
Ability to teach or willingness to learn slingshot programming.
Familiarity with non-competitive field sports and outdoor games.
Current First Aid/CPR certification or willingness to obtain.
Ability to lift up to 50 lbs. and work in an active outdoor environment.
Strong communication and teamwork skills; ability to work effectively with diverse campers and staff.
Experience developing or assisting with sports or recreation programming preferred.
Experience working with children required.
Ability to develop, organize, and deliver Girl Scout outdoor program according to GSOFCT policies and standards.
Commitment to upholding Girl Scouts of Connecticut policies and program practices.
Other Requirements
Room and board provided as part of employment.
Mission Alignment
All staff are expected to promote and support the Girl Scout Mission: “Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.”
Product Application Specialist
Remote support specialist job in Meriden, CT
Your role What you'll be doing What We Need Corpay is currently looking to hire a Product Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the VP of Customer Operations and regularly collaborate with other teams within the division.
How We Work
As a Product Application Support Specialist you will be expected to work from our Meriden office. Corpay will set you up for success by providing:
* Assigned workspace in the designated office
* Company-issued equipment
* Formal, hands-on training
Role Responsibilities
* Providing expert advice, problem solving and support to new and existing customers using the business software applications.
* Managing software incidents and tickets, including replicating and documenting the incidents.
* Managing, facilitate and liaise between the application users and development/technical IT teams.
* Working as a member of an agile sprint team, responsible for unit, regression and user acceptance testing against new and existing features, as well as actively support new software releases.
* Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
* Providing detailed advice and guidance to customers on product best practices, queries and operational challenges that users may have in the use of the services. (both demand and supply side) .
* Providing virtual and onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.
Qualifications & Skills
* You will have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line queries).
* Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.
* Previous experience of system integrations via XML (SOAP) web-services, API's (JSON) or FTP processes, would also be advantageous.
* Managing well under pressure.
* Presentation skills.
* Detail orientated.
* Enjoy the build and support processes for software.
* Assertive, team player and multi-tasking ability.
* Must have a driving licence due to visiting customer sites.
Benefits & Perks
* 4 X Life insurance
* Pension scheme - 5% employer contribution
* Private Healthcare
* 25 days Holiday (plus Holiday Buy/Sell)
* Access to LinkedIn learning
* Free rewards and discounts via Gratitudes
* Career Progression
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
#LI-WK1
#LI-Onsite
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
HVAC Applications Specialist
Remote support specialist job in Worcester, MA
This position is responsible for providing product information, system layout recommendations, and quotes to contractors and engineers for HVAC systems, including unitary, mini-split, hydronic, and commercial systems, along with their associated controls. The ideal candidate will thrive in a fast-paced environment and demonstrate strong leadership, sound decision-making, and technical expertise to effectively support customer needs. Key qualifications include a solid understanding of HVAC design and application principles, project management experience, engineering acumen, and foundational business management skills.
Essential Duties & Responsibilities
Sales Collaboration & Expertise
Build strong working relationships with both inside and outside sales teams.
Serve as a subject matter expert on product sales and application opportunities.
Collaborate with The Granite Group s sales teams to deliver accurate pricing and application solutions.
Support sales efforts by answering product-related questions and helping drive revenue, margin, and overall sales growth.
Quoting & Project Support
Prepare competitive quotes based on mechanical drawings, specifications, and job site visits.
Assist the sales team with project management and pricing strategies.
Track and maintain records of job quotes, close ratios, and competitive intelligence.
Product & Market Knowledge
Maintain a deep understanding of competitive brands and how they compare to our offerings.
Provide compelling, product-supported solutions that differentiate us in the market.
Conduct on-site product training for The Granite Group personnel, focusing on features, benefits, and applications.
Customer Service & Relationship Management
Deliver high-quality customer service to maximize sales and profitability.
Promote strong customer relationships through integrity, professionalism, and fair dealings.
Establish and maintain a regular service schedule for assigned customers.
Address and resolve customer complaints when appropriate, escalating unresolved issues to the Regional Director or Branch Manager.
Professionalism & Continuous Improvement
Maintain confidentiality regarding both company and customer information.
Keep a neat, professional appearance and vehicle.
Continuously improve selling techniques, product knowledge, and personal development.
Suggest improvements to management across all areas of responsibility.
Adhere to all company safety policies and perform duties in a consistently safe manner.
Perform other duties as assigned.
Knowledge, Skills, and Abilities
Technical Expertise
Prior technical experience in the HVAC industry, including familiarity with products and applications.
Working knowledge of HVAC load calculations and application principles.
Communication & Interpersonal Skills
Excellent verbal and written communication skills.
Strong follow-up and follow-through abilities.
Team-oriented mindset with the ability to collaborate effectively and consider diverse perspectives.
Customer Focus & Initiative
High sense of urgency, ownership, and commitment to customer satisfaction.
Self-motivated with a proactive approach to problem-solving and task completion.
Adaptability & Learning Agility
Quick learner with the ability to apply knowledge across functional areas.
Comfortable adapting to shifting business priorities and environments.
Analytical & Organizational Skills
Strong analytical thinking and attention to detail.
The ability to manage multiple priorities and tasks simultaneously in a fast-paced environment.
Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Education and Experience
High school diploma or general education degree (GED); 5+ years related experience and/or training; or equivalent combination of education and experience.
You must have a minimum of 2 years of project bidding experience.
Experience working with Plan and Spec work required.
The ability to actively listen, analyze, and provide solutions is necessary.
Must have strong computer skills including experience using Microsoft Office programs.
Ability to meet deadlines, prioritize workload, and work as a team as required.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasional overnight travel.
Informational Technology Position
Remote support specialist job in Plainville, CT
Job Title: District Computer Technician Salary Range: $45,000 - $50,000 Are you passionate about technology and helping others? We are seeking a customer-focused and collaborative Technology Support Specialist to join our dynamic team. Reporting to the Director of Technology, you will be a key resource for our organization, providing essential support for all hardware, software, and network services.
This role is a unique blend of technical troubleshooting and audio/video production for district events. The ideal candidate is a natural problem-solver who thrives on helping people and works well in a team environment. While technical skills are essential, a strong commitment to customer service, a collaborative spirit, and a genuine willingness to learn are the most important attributes we are looking for.
What You'll Do (Key Responsibilities):
* Provide friendly, timely, and effective technical support to our users, acting as a first point of contact for all IT and A/V-related issues.
* Diagnose and resolve hardware, software, and network problems with a patient and service-oriented approach.
* Manage the audio and video production for district events, including recording monthly meetings and publishing them online (requires some evening hours).
* Install, configure, and maintain a wide range of computer equipment and software applications.
* Create clear, helpful documentation and guides to empower users and improve their technical knowledge.
* Collaborate with the technology team to track issues, implement solutions, and contribute to the ongoing improvement of our IT services.
* Maintain the security and organization of computing facilities and equipment.
What We're Looking For (Qualifications):
* A foundational background in technology, which could be a Bachelor's degree in a related field, or a High School degree with an equivalent combination of training and experience.
* At least one year of experience in a technical support, help desk, or computer operations role.
* A Team Player Mentality: You enjoy working with others and actively contribute to a positive and supportive team culture.
* Customer Service Focus: You have excellent interpersonal skills and a genuine desire to help people solve their technical problems.
* Eagerness to Learn: You are curious, adaptable, and excited by the opportunity to develop new skills in a fast-paced technology environment.
* Experience troubleshooting and maintaining A/V equipment.
* Strong communication and writing skills.
* Ability to lift and carry up to 40 lbs.
Desirable Skills:
* Experience with Chrome OS, mac OS, and Windows environments.
* Familiarity with enterprise-level network support (wired and wireless).
* Basic programming experience.
AN EQUAL OPPORTUNITY EMPLOYER It is the policy of the Plainville Board of Education that no persons shall be excluded from participation in, denied the benefits of, or otherwise discriminated against under any program including employment, on the basis of race, color, religion, creed, national origin, ancestry, sex, sexual orientation, marital status, age, physical or mental disability, genetic predisposition or carrier status, or veteran status. Any complaint should be brought to the attention of the building principal or the Title IX Coordinator, Mr. David Levenduski, Assistant Superintendent of Schools, ************.
Desktop Support Technician - School of Fine Arts
Remote support specialist job in Storrs, CT
The University of Connecticut, Information Technology Services (ITS), is seeking a self-motivated Desktop Support Technician (Computer Support Technician 1). The successful candidate is an energetic IT professional who is excited by delivering "best in class" services. Under the direction of the Manager of Device Support, this position is responsible for the day-to-day operational support for the School of Fine Arts (SFA). This service-oriented position is based at the Storrs campus and supports the faculty, staff, and students within SFA.
The University of Connecticut has been named the top public university in New England for over a decade and is ranked among the top public universities in the nation. The University of Connecticut is also a Carnegie Foundation Research University, a prestigious honor shared by only the nation's top higher education institutions.
DUTIES AND RESPONSIBILITIES
* Responsible for daily operations of information technology services for the School of Fine Arts.
* Ensure instructional technologies in School classrooms are available by addressing issues, recommending upgrades, coordinating services, and communicating outages and alternatives.
* Serve as a liaison for IT services between department faculty, staff, and students across the school and other teams within University Information Technology Services (ITS); collaborate and escalate issues within ITS to resolve issues related to server, network, classroom AV, and account support.
* Maintain a customer-friendly atmosphere and work proactively to provide customers with an optimal IT experience.
* Respond to inquiries from faculty, staff and students, and assist them in the installation, upgrade, troubleshooting and maintenance of computing devices.
* Resolve software and hardware problems, and work with users to troubleshoot and implement solutions.
* Analyze, record, and track software and hardware issues using the central ticketing system, Jira Service Desk.
* Configure and deploy computers using JAMF/Intune and necessary peripheral devices.
* Perform regular upgrades to ensure systems remain updated and secure.
* Work with SFA departments to facilitate central support for specialty technology systems needed for teaching and research.
* Assist in managing the technology lifecycle, including helping to develop the technology budget, supporting the roll-out of new hardware, software, and applications, maintaining current inventory, and deaccessioning end-of-life equipment
* Help develop procedures, techniques, or programs to improve the performance and efficiency of software and hardware systems
* Work with vendors and leadership to develop or enhance new systems.
* Contribute to technical projects pertaining to information technology services.
* Maintain confidentiality and integrity of information in compliance with University Information Security Policies.
* Perform related duties as required.
MINIMUM QUALIFICATIONS
Computer Specialist 2:
* Associate's degree and two years of related experience; OR a bachelor's degree; OR four years of related experience.
* Demonstrated ability to effectively and clearly communicate technical computing related issues, training, and guidance to a non-technical audience.
* Experience in complex networked environments, including cloud services, file sharing, email setup, wireless connectivity, and client-side IP configuration.
* Experience working with Intune and JAMF to manage Windows and Apple devices.
* Experience using Microsoft 365 and related software applications.
* Experience using and supporting Microsoft Windows, MacOS, and iOS.
* Demonstrated knowledge of university and personal device configurations, including mobile devices.
* Demonstrated knowledge of printer setup and configuration.
* Experience in a higher education environment.
* Demonstrated ability to work both independently and collaboratively.
Computer Support Tech 1 (inclusive of the Computer Support Specialist 2):
* Associate's degree and four years of experience; OR Bachelor's degree and two years of experience; OR six years of related experience.
* Demonstrated knowledge of multiple technologies used to support computing at a higher education institution.
* Demonstrated understanding of the procedures and strategies used in academic support technology focus areas (e.g., faculty support, help desk, computer labs, networking, PC labs, research support and programming, training and development).
* Experience providing technical support in classroom, music, theater, or performance production environments, including familiarity with specialized AV systems, control systems, digital audio workstations, lighting consoles, and networked audio/video equipment commonly used in performance and rehearsal venues.
* Experience using, supporting, and managing Microsoft Windows, MacOS and iOS.
* Demonstrated ability to interpret end-user needs and act on them quickly.
* Demonstrated ability to work well with people, and work collaboratively with individuals of diverse cultural, social, and educational backgrounds.
PREFERRED QUALIFICATIONS (both levels)
* Experience with computer hardware repair.
* Experience managing a budget for IT lifecycle.
APPOINTMENT TERMS
This is a full-time, permanent position. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits visit: **************************************
Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).
TERMS AND CONDITIONS OF EMPLOYMENT
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.
Willingness and ability to work occasional weekends and outside normal work hours.
TO APPLY
Please apply online at ************************** Faculty and Staff Positions, Search #499344 to upload a resume (not to exceed 3 pages), cover letter (which details skills and experiences that address all qualifications in position announcement), and contact information for three (3) professional references.
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on December 25, 2025.
All employees are subject to adherence to the State Code of Ethics, which may be found at ******************************************************
All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.
The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee's unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
The University of Connecticut is an AA/EEO Employer.
Onsite IT Technician Term Time
Remote support specialist job in Worcester, MA
We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire, Birmingham and Worcestershire areas to provide regularly scheduled IT support and ensure that they receive the best possible customer service.
Job title:
Onsite IT Technician Term Time
Job Description:
Onsite IT Technician Term Time
£20,621.93
Birmingham Based
We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire area to provide regularly scheduled IT support and ensure that they receive the best possible customer service.
This role comes with training, the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands on work experience in this field.
This is a term time only role so you will only work during the school terms, the role is also field based so the right person for this role will also have a full clean drivers license and their own vehicle.
What you will be doing
* Provide scheduled technical maintenance and support for ICT to a set of schools.
* Involvement in larger installations in schools in line with documented project plans.
* Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
* Research and to document development projects and procedures for the team in line with strategic objectives for the business.
What we are looking for
* Strong customer service skills
* An interest in IT and a career in this area
* Ideally some form of qualification in IT (GCSE/A Level) or equivalent although this is not essential
* Happy to work term time only
* Full UK licence with access to own vehicle
About Entrust
Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you'll be part of the fastest growing school-to-school support partner in England.
What's in it for you?
* A competitive basic salary of £24,043.50, prorated to reflect the part time nature of the annual hours (actual salary £20,621.93)
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
* Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
* Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email ******************************** or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - *********************
Location:
Birmingham
* United Kingdom
Time Type:
Full time
Contract Type:
Permanent
Auto-ApplyTechnical Support Engineer
Remote support specialist job in Norwich, CT
This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.
At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we're growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!
To be clear this is a position in Connecticut and not remote.
Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI.
Our company core values are:
Do the right things right
Better every day
Integrity
Respect
Here's what we are looking for (skills) -
Passion for teamwork, continuing education, problem-solving and exceptional customer service
A computer techie with a great personality and the desire to work hard.
5+ Years experience within the MSP industry providing IT support.
Great people and customer service skills.
Experience with RMM tools and ticketing (PSA) software.
Microsoft Certifications preferably MCP in
Azure: AZ-900, AZ104
365: MS-900, MS-102
Server 2016/2019/2022
Network and/or security certifications: CCNA, Network+, Security+
Networking experience with firewalls, wireless and VLANs
Virtualization experience with HyperV (preferred) or ESXi
Here is what you'll be doing (duties) -
Handling client support requests, remote or on-site at their offices
Assisting team members with ticket escalations
Onboarding new clients and following our best practices.
Using and improving client documentation.
Assisting with client projects i.e. server upgrades, wireless deployments etc.
Here is what we provide you with (benefits) -
Competitive starting salary based on experience
401k with company match
Health insurance with company contribution
5 weeks PTO (available after 90 days)
Birthday off
Performance bonuses
Paid training and certification program with financial incentives with our Learn to Earn program
Use of company provided shared vehicles and tools
Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear
An upbeat, successful, and motivated team to work with
Please include a cover letter.
Auto-ApplyTechnical Support Engineer
Remote support specialist job in Windsor, CT
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $22.25/Hour