Remote support specialist jobs in Woodbury, MN - 778 jobs

We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you! Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills. Compensation: $22 - $26 hourly rate Benefits include: Medical and Prescription Drug with a Company Vision Program Dental A generous PTO program Paid Parental Leave Gym Reimbursement Program and Company Paid Wellness Coach Online Virtual Care Company Paid Life Insurance for Employee, Spouse, Children Company Paid Long and Short-Term Disability Company Paid Employee Assistance Program Flexible Spending Account Education/Tuition Reimbursement Program 401(K) - Company Match 100% up to 4% Bereavement Leave Volunteer Time Off Program Holiday Pay Employee Water Program - Free Water Referral Bonus Daily Pay Onsite wellness coaching and physical therapy Responsibilities include: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Handle Tier 1 helpdesk escalations through a ticketing system Follow up on outstanding requests and ensure timely resolution Create accounts and configure hardware as part of on-boarding process Manage and monitor internal assets to ensure accurate inventory records Support administration of phone system Support audio and video equipment in conference rooms Write training manuals as needed Other duties may be added and/or assigned as needed Qualifications and Skills: Windows 10 and 11, Office 365 Active Directory maintenance and user support Window based device such as laptops, workstations, printers, scanners, etc. Mobile devices (iOS, Android) Client PC connectivity - Ethernet, TCP/IP and VPN File server knowledge Microsoft certifications a plus Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 2 years+ experience working in a Microsoft Windows environment

Overview and Responsibilities Saint Mary's University of Minnesota is seeking candidates who are eager to contribute to its Lasallian Catholic mission of awakening, nurturing, and empowering learners to ethical lives of service and leadership. We invite individuals to help transform lives through education, inspired by the Catholic Intellectual Tradition's quest to understand the human experience through faith and reason and its embrace of all who are dedicated to learning from one another through authentic conversations in search of the truth. We are especially interested in and give preference to candidates who demonstrate a vision to create and nurture initiatives that will advance our mission within the scope of their duties and who will foster a culture of dialogue that, with respect for all people, supports the search for meaning and purpose in pursuit of excellence. Job Summary This position will provide critical support for the entire Saint Mary's university network infrastructure, spanning our Winona, Minneapolis and Rochester campuses. This involves comprehensive responsibilities for the support, maintenance, security, and strategic development of core systems, including servers, storage, backup solutions, and SANs. This position is also responsible for the hands on, day-to-day network operations on our Minneapolis campus. This position works closely with the Network Operations Team to provide technical guidance on infrastructure improvements and our application programs to ensure systems run efficiently and effectively. Salary Range: $60,000-$73,500 Main Duties & Responsibilities * Administration and Maintenance: Design, configure, maintain, and troubleshoot core network devices, including routers, switches (Layer 2/3), firewalls, VPN, and wireless access points (WIFI) * Threat & Incident Response: Analyze security alerts, logs, and event data to detect, investigate, and remediate security incidents and vulnerabilities * Monitor and test network performance and provide network performance statistics and reports * Recommend, schedule, and perform server and network improvements, upgrades, and repairs * Voice/Telecom: Support and maintain Voice over IP (VoIP) and other voice communication systems * Data Systems: Manage and maintain Enterprise Storage, Data Backup, and SANs * Assist with server and security audits * Stay current with networking technology through exploration and research * Serve as a subject matter expert by continuously researching, documenting, and communicating findings on new networking technologies and security best practices * Monitor system and network resources to ensure acceptable response time performance * Provide daily management and routine reporting for all servers and the checking of event logs to determine any irregularities * Perform other duties as assigned Qualifications Experience and Education Requirements Required: * Associate's degree and 4+ years of technical experience Or Bachelor's Degree in IT related field * Driver's license Preferred: * Bachelor's Degree in IT related field * Certifications (CCNA, VMWare, A+, Microsoft, etc.) Essential Knowledge & Skills * Expert understanding of TCP/IP, DNS, DHCP, and OSI Model. In-depth knowledge of IP Addressing, Subnetting, and VLAN configuration and troubleshooting across complex networks * Advanced configuration of firewalls, routers and switches (Layer 2/3). Proficiency in routing protocols (e.g., OSPF, EIGRP, BGP) and high-availability/redundancy protocols * Advanced administration of Windows Server (Active Directory, Group Policy) and/or Linux operating systems. Experience with server installation, patching, and hardening * Proficiency in managing and troubleshooting Virtualization platforms (VMware, Hyper-V) and core Cloud administration (Azure, M365) * Knowledge of Enterprise Storage technologies (SAN/NAS) and expertise in configuring, maintaining, and testing Data Backup and Disaster Recovery (DR) systems * Working knowledge of networked applications, SNMP, Syslog and Windows event log management * Strong research and analytical skills * Creative problem-solving skills, attention to detail and follow-through * Ability to work with diverse groups of people, work individually and within a team. * Ability to manage multiple priorities and competing time demands * Ability to respond 24/7 for critical system needs * Ability to occasionally travel between campus locations Physical Demands * Medium work. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. Physical Hazards - Health and Safety Concerns * General office environments * Ergonomics Application Requirements Apply online at ************************************************************************************** and include a cover letter, resume, and contact information for three professional references. Saint Mary's University of Minnesota believes inclusion and human dignity contributes to a robust academic and work environment and is critical to achieving the University's mission in an increasingly diverse society. Individuals with expertise and diverse skills from underrepresented groups are especially encouraged to apply. Saint Mary's University of Minnesota is an equal opportunity/affirmative action employer. The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution. Saint Mary's offers a comprehensive benefit package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, and both undergraduate and graduate tuition remission plans. All offers of employment are contingent upon the successful completion of a criminal background check.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'. Job Description Job Title : Technical Support Specialist/Customer Service Location : 1985 Douglas Drive Golden Valley MN USA 55422 Duration : 6 months (high chances of extension) Position summary: The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition. Tasks and responsibilities: • Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues • Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements • Understand SAP's functionality and be able to maneuver through the system efficiently • Champion's process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations • Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include: o Managing offsite inventory o Planning/managing orders required for production lines o Placing purchase orders with suppliers o Perform manual shipping/invoicing transactions within SAP o Understanding and enforcing software license agreements as well as enforcing legal restrictions. o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers • Relationship Management: to build and maintain strong business relationship with all customers Qualifications Basic Qualifications: • High school diploma or GED • Minimum of 1-2 years of customer service experience in an inbound call center • 6 months of SAP experience within the past 5 years • Proficient skills in MS Word, Excel and Outlook Additional Qualifications: • BS in Business, or related degree preferred Additional Information To get further details or to apply, please contact: Ujjwal Mane **************************** ************

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US. At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources. Job Description: The Specialist Tech Support Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Client product. This position is critical to the growth of business for Client and the individual filling this role must go above and beyond to help differentiate Client from its competition. Tasks and Responsibilities: Customer Support - Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices. Problem Solving - Diagnose and resolve technical hardware and software issues. Applications Knowledge - Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus. Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation. Qualifications Basic Qualifications: High school diploma Minimal call center experience Minimum 2 year technical experience and/or technical degree Additional Qualifications: Technical or bachelor's degree preferred Electrical degree or experience preferred IT Knowledge HVAC experience Experience troubleshooting Internet Service Provider equipment Wireless Networking experience Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always on the gas and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team. Sportech offers eligible full-time employees a robust and competitive benefits package, which includes: Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA) Short-term and long-term disability benefits Basic life insurance and voluntary life insurance Hospital indemnity plans, pet insurance, and legal/identity theft services 401k plan with up to a 4% employer match Paid company holidays, paid vacation, and paid volunteer time Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech's reasonable and good-faith estimate for the range of new hire compensation at the time of posting for this position is between $80,000 - $100,000 annually. Pay may also include variable compensation from time to time such as overtime for non-exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements). Job Summary The Application Support Specialist is responsible for managing and supporting the company's business applications, including ERP systems, CAD/CAE Systems, manufacturing software, and other specialized applications. This role involves handling the installation, configuration, troubleshooting, and user support for these applications to ensure their optimal performance and availability. Essential Job Functions Manage and support the company's business applications, such as ERP systems, CAD/CAE systems, manufacturing software, and other specialized applications. Lead the installation and configuration of business applications to meet the company's requirements. Develop, implement, and manage API integrations to ensure seamless data flow between business applications and other systems. Collaborate with other IT teams, cross function teams, 3rd party vendors to integrate business applications with other systems and ensure seamless data flow. Troubleshoot and resolve application or integration-related issues to minimize downtime and ensure smooth operations. After hours support may be needed. Ensure the security of business applications by implementing and maintaining robust security protocols, monitoring for vulnerabilities, and applying necessary patches and updates to protect against threats. Ensure compliance with industry standards and data privacy regulations. Provide user support in partnership with departments for application training to ensure effective utilization. Monitor application performance and implement improvements to enhance efficiency and reliability. Lead cross-functional team efforts to ensure smooth and successful project integrations to ERP from inception to completion. Maintain documentation of application configurations, procedures, and troubleshooting steps. Stay updated with the latest developments in business applications and recommend upgrades or enhancements as needed. Responsible for other tasks as requested. Some travel required. Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years of directly related experience. Strong knowledge of operating systems, productivity software, and technology infrastructure. Proven experience in managing and supporting business applications, including ERP systems and manufacturing software. Proven experience in application integration and data flow processes. Experience in managing application performance monitoring and optimization techniques. Excellent communication and interpersonal skills to provide effective user support and training. Proficiency in troubleshooting hardware and software issues across multiple platforms (Windows, mac OS, etc.). Excellent customer service skills, with the ability to communicate technical concepts to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Familiarity with project management methodologies (e.g., Agile, Waterfall) and tools. Ability to work independently or part of a team and prioritize tasks in a fast-paced environment. Strong drive for continuous improvement and optimization of Sportech workflow processes. Previous experience integrating PLM, PDM, MRP, ERP systems. Experience with specific Epicor Kinetic ERP system or manufacturing software used by the company preferred. Experience with SolidWorks CAD & PDM systems (Creo and Windchill a plus) preferred. Certifications in relevant business applications or IT support preferred.

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. Be the primary point of contact and escalation for Executive and C-suite users. Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise. Expedite issue resolution for executives by coordinating across IT teams. Strong teamwork skills to collaborate effectively with other team members. Work with key stakeholders across different business segments to understand their needs and provide technical solutions. Troubleshoot moderate to complex hardware, software, network, and operating system issues. Lead projects to improve IT operations and systems. Collaborate with various groups to understand their technology needs and challenges. Take ownership of issues to ensure timely resolution according to SLA. Analyze, diagnose, and resolve moderately complex end-user problems. Provide remote support for systems and applications. Expedite issue resolution by coordinating with team members and management. Accurately document details of issues, troubleshooting, and resolutions. Maintain knowledge base articles to assist other technicians. Identify appropriate assignment groups and transfer tickets accordingly. Provide on-call support during non-business hours when needed. Other duties as assigned YOU HAVE: Ideally 5+ years of experience in enterprise IT support Ideally 3+ years of experience working directly with C-Suite Executive's, Presidents, and VPs Ideally 5+ years supporting Windows and iOS environments in large enterprises Expertise supporting Microsoft Teams, conference rooms, and boardroom Logitech Tap and Crestron device experience a plus Expert knowledge of Windows 10/11, Office 365, iOS, device management. Experience with SCCM, Azure AD, Active Directory, O365 Experience with disk imaging including PXE booting devices using SCCM. Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. Experience supporting the deployment and changes of networking infrastructure. Maintain accurate inventory of IT assets. Strong leadership and project management skills. Ability to manage executive relationships with poise and professionalism. Strong problem solving and advanced troubleshooting skills. Excellent written and verbal communication abilities. Detail-oriented with strong documentation skills. Ability to meet physical demands of role. Desire to continuously expand your technical knowledge. Experience working with ticket management systems (FreshService experience a plus). . WE HAVE: A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at ************** Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance Benefits to support the lives of our employees Pay Transparency nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range: $26.10 - $48.50 Per Hour Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives. Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401(k) retirement plan and an employee stock purchase plan - both include a company match. Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection. At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth. #LI-OR1 #LI-Onsite #INDOTH

ALULA is the leading professional security, IoT and smart home company. ALULA's flexible solutions enable our partners to efficiently adapt to the needs of today's modern home and business owners. We provide our customers with fully integrated solutions that encompass everything from hardware and embedded firmware to cloud software and mobile apps. We are seeking an experienced, reliable and results-oriented Technical Support Specialist who enjoys working in a growing multi-state business. In this position, the main focus will be to answer phone calls, e-mails, and live chat support as they come in under the direction of the Tech Support Leader. This role requires strong attention to detail and complete confidentiality. Essential Functions including but not limited to: Work daily on a computer to provide information & support for customers. Troubleshoot and resolve customer service inquiries while building a relationship with the customer Defuse situations and escalate calls to the proper supervisor. Transfer incoming calls to the appropriate departments. Find common problems and report any on-going issues to the proper supervisor. Keeps abreast of product features, capabilities and advancements and maintains a high degree of product knowledge. Communicates customer feedback, trends and issues to the team and leadership. Perform special projects as directed by management Travel less than 10% Telecommuting less than10% Work Schedule: 11:00 AM - 8:00 PM Other duties as assigned Education, Work Experience and Skill Requirements: High School diploma or equivalent required. Technical certifications or degree is a plus. Strong customer service skills and must feel comfortable with answering phone calls daily to help resolve issues. Ability to learn quickly and apply common sense problem solving. Proficiency on computers. This position requires a lot of multi-tasking with multiple windows open. A strong background in providing customer service over the phone. One-year prior experience in the Alarm industry with basic knowledge of Control Panels (DSC, Honeywell, Vista, Etc.), how panels communicate, etc. preferred. Excellent organization and time management skills with an ability to think proactively and prioritize work Ability to communicate effectively and professionally both verbally and in writing with internal and external clients. Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software Ability to handle sensitive information with the highest degree of integrity and confidentiality Flexible and able to accommodate changing priorities and directions in a fast pace environment Ability to work independently as well as in a team environment Come join a market leading company that is fun, humble and committed to their employees and partners. We have a collaborative team culture and we help make lives safer every day. You will have access to products to keep your home protected. We offer competitive compensation, great benefits, PTO and so much more. We are an Equal Opportunity Employer Ready to join an innovative company? Apply now… For more information please visit: *************

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

About Us: SMC Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organization. Comprised of dedicated people and decades of manufacturing experience, we have continued to experience strong growth and currently have outstanding career opportunities for equally dedicated people. Job Summary: Responsible for answering software questions, and testing/replacing basic hardware. This position generally works Monday through Friday - days. Essential Job Duties and Responsibilities: Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment. Provide computer/network support relating to software and hardware problems. Work directly with customers to provide services and help to resolve computer problems. Exercise good judgment in analysis of problem in order to decide proper level of maintenance required to solve problem. Test programs and systems by analyzing them to determine likely problem areas. Install, maintain or assist with network hardware and software. Provide individual and group instruction, as needed, on the use of equipment and software, and on network features. Essential Qualifications: High School Diploma or equivalent required. Prior experience or training on computer systems or operations. Must have excellent written and verbal communication skills. Self-starter with ability to work with minimal supervision. Strong team player, well organized and flexible. Knowledge of and ability to troubleshoot computer operations, programming and computer hardware and software in use by SMC. Ability to detect, analyze and resolve computer software and network problems. Ability to interact with users and provide clear and useful instruction and training; or obtain necessary information to correct problems on a timely basis. Ability to correctly install and maintain computer hardware and software. Desirable Qualifications: Previous experience in a manufacturing environment. ADA Requirements: Typically sits, grasps items and performs keyboarding for frequent operation of a computer Stand, walk, bend, reach or otherwise move about regularly Lift, move, or otherwise transfer items up to 40 lbs. occasionally, >20 lbs. frequently Occasional exposure to typical machine shop physical hazards Travel by air or car frequently What SMC has to offer? Clean, Climate-Controlled Environment Stable schedule Paid holiday and PTO Health, dental, and vision insurance 401(k) retirement savings Life and disability insurance Promotional opportunities Training and career growth programs Amazing co-workers Tuition reimbursement Employee Assistance Program We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certifications. Toward the principle of equal pay for equal work, we post and hire within defined salary ranges. We ask all applicants to review salary ranges for each posted job opportunity, as we will not hire outside the predetermined range. At SMC Ltd. we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. #IND #LI-JB1

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description We are looking to fill multiple positions for Service Desk specialists in Minneapolis MN. Qualifications Mandatory Skills: Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. · Three years previous IT Service Desk performing at a proficient level of experience in an IT Service Desk environment. · Strong active listening skills · Strong customer focus and very personable · Proven troubleshooting and deduction skills to assist and resolve customer application, navigation and technical issues. · Ability to recognize and adapt communications with the customers to a level the customer understands. · Strong communication skills both written and verbal - able to fully document all ticket documentation at the time of the call. Impact/Outcome: · Many of our customers who will go through these changes provide critical services. It is imperative that we resolve issues in a timely manner, and with a high level of patience to insure a positive customer experience. · Provide the appropriate technical skillsets to resolve and help customers to adapt to the new technologies. · Demonstrate a high level of customer focused skills to insure a positive experience for all customers. Additional Information In person interview is required for this position.

Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always on the gas and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team. Sportech offers eligible full-time employees a robust and competitive benefits package, which includes: Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA) Short-term and long-term disability benefits Basic life insurance and voluntary life insurance Hospital indemnity plans, pet insurance, and legal/identity theft services 401k plan with up to a 4% employer match Paid company holidays, paid vacation, and paid volunteer time Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech's reasonable and good-faith estimate for the range of new hire compensation at the time of posting for this position is between $80,000 - $100,000 annually. Pay may also include variable compensation from time to time such as overtime for non-exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements). Job Summary The Application Support Specialist is responsible for managing and supporting the company's business applications, including ERP systems, CAD/CAE Systems, manufacturing software, and other specialized applications. This role involves handling the installation, configuration, troubleshooting, and user support for these applications to ensure their optimal performance and availability. Essential Job Functions Manage and support the company's business applications, such as ERP systems, CAD/CAE systems, manufacturing software, and other specialized applications. Lead the installation and configuration of business applications to meet the company's requirements. Develop, implement, and manage API integrations to ensure seamless data flow between business applications and other systems. Collaborate with other IT teams, cross function teams, 3rd party vendors to integrate business applications with other systems and ensure seamless data flow. Troubleshoot and resolve application or integration-related issues to minimize downtime and ensure smooth operations. After hours support may be needed. Ensure the security of business applications by implementing and maintaining robust security protocols, monitoring for vulnerabilities, and applying necessary patches and updates to protect against threats. Ensure compliance with industry standards and data privacy regulations. Provide user support in partnership with departments for application training to ensure effective utilization. Monitor application performance and implement improvements to enhance efficiency and reliability. Lead cross-functional team efforts to ensure smooth and successful project integrations to ERP from inception to completion. Maintain documentation of application configurations, procedures, and troubleshooting steps. Stay updated with the latest developments in business applications and recommend upgrades or enhancements as needed. Responsible for other tasks as requested. Some travel required. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years of directly related experience. Strong knowledge of operating systems, productivity software, and technology infrastructure. Proven experience in managing and supporting business applications, including ERP systems and manufacturing software. Proven experience in application integration and data flow processes. Experience in managing application performance monitoring and optimization techniques. Excellent communication and interpersonal skills to provide effective user support and training. Proficiency in troubleshooting hardware and software issues across multiple platforms (Windows, mac OS, etc.). Excellent customer service skills, with the ability to communicate technical concepts to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Familiarity with project management methodologies (e.g., Agile, Waterfall) and tools. Ability to work independently or part of a team and prioritize tasks in a fast-paced environment. Strong drive for continuous improvement and optimization of Sportech workflow processes. Previous experience integrating PLM, PDM, MRP, ERP systems. Experience with specific Epicor Kinetic ERP system or manufacturing software used by the company preferred. Experience with SolidWorks CAD & PDM systems (Creo and Windchill a plus) preferred. Certifications in relevant business applications or IT support preferred.

IS Systems Support Specialist I needs 2 years work experience in an information service environment. IS Systems Support Specialist I requires: CompTIA A+ and Network+ Certifications desirable. Server, PC and laptop hardware configuration and support Hardware and software inventory control and life-cycle management Technical problem analysis and resolution Windows OS and software configuration and support Ability to lift 50 pounds CompTIA A+ and Network+ Certifications Configure, deploy and support hardware (PC, laptop, printers, etc.) Image PCs, install optional software products Trouble-shoot/diagnose hardware and software problems Experience with Dell hardware Formal Microsoft (OS, Office, 365) training Required levels/ Years of Experience education At least 2-years experience working with hardware in a multi-site corporate environment IS Systems Support Specialist I duties: Hardware and Software Configure and install standard hardware and software Support standard hardware, operating systems, printers and software. Load operating system and application upgrades Maintain hardware and software inventory records Write and maintain documentation Perform other duties as assigned

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. You must be authorized to work for any employer in the U.S. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day -to -day technology needs. This role focuses on providing high -quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA -regulated environment. Key Responsibilities Answer inbound help desk calls, tickets, and emails from internal users (clinical and non -clinical). Provide first -level support for common issues including: Password resets and account lockouts EMR/EHR and healthcare application access issues VPN, email, and basic connectivity problems Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles. Properly document all incidents, actions taken, and resolutions in the ticketing system. Escalate complex issues to higher -level support or application teams as needed. Deliver outstanding customer service to users of all technical skill levels and backgrounds. Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies. Support increased call volumes during peak periods and special projects. Qualifications High school diploma or GED required; associate degree in IT or related field preferred. MediClear Certification (or equivalent HIPAA certificate) required. 1+ year of IT help desk, service desk, or technical support experience preferred. Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.). Strong verbal and written communication skills with a clear, customer -first mindset.

TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients. Hello, Greeting! My name is Priyanka Das and I'm a Technical Recruiter at TekWissen LLC, a global staffing and IT consulting company. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job openings that may interest you. Below is a summary of the position. Position: Customer Engineer/ Desktop Support Engineer Location: Minneapolis, MN Duration: Initial 3 months contract and then Full Time Permanent Job Description: PC and Laptop hardware and software break/fix. PC imaging, installation, moves, etc. Ability to lift 50 lbs. Required Skills 1. Windows 7,Expert QualificationsPC and Laptop hardware and software break/fix Windows 7,Expert Additional InformationThanks and regards Direct: ************ Email: venkat@tekwissen dot com

Full-time Description A CAREER AT CAPTRUE Working at Captrue, you'll experience a culture that is made up of a group of people who are supportive, innovative, collaborative, and caring towards each other and the customers we serve. Captrue is looking for a Technical Support Analyst to join our team. This is a hybrid, full-time position located in our Blaine, MN office. Join our team and help us change the way healthcare is financed, disclosed and delivered. WHO WE ARE Captrue is an internal shared services company providing support to our third-party administrator Company, Captrue Benefits and our MGU company TPAC, located in Minneapolis, Minnesota. Our mission is to change the way healthcare is financed, disclosed and delivered. We need people who value honesty and transparency; people who take ownership and responsibility of whatever they are doing. We seek individuals who value all people and interact with humility and respect; people who like to dig deep into issues, who are curious and who understand life is about more than work. If you believe in our mission and share our Core Values, then we would like to talk about how we can make a positive impact together. OUR VISION FOR THIS KEY ROLE As a Technical Support Analyst, you'll have the opportunity to provide technical assistance to internal users and support the organization's infrastructure and internal home-built solutions, as well as the IT needs for our third-party administrator Company, Captrue Benefits and our MGU company TPAC. This role involves troubleshooting hardware, software, and network issues, assisting with cybersecurity operations, and ensuring timely resolution of support requests. The analyst will collaborate with cross-functional teams to maintain system reliability and security. A SAMPLE OF WHAT YOU'LL GET TO DO IN THIS JOB · Respond to and resolve help desk tickets related to hardware, software, and network issues. · Assist in the setup, configuration, and maintenance of desktops, laptops, and mobile devices. · Monitor and escalate cybersecurity alerts; assist in implementing security best practices in coordination with external vendor. · Maintain and support existing in-house software and solutions. · Maintain accurate documentation of systems, procedures, and support activities. · Coordinate with IT team to deploy updates, patches, and security enhancements. · Track and manage IT inventory, including procurement and lifecycle management. · Provide excellent customer service and communicate technical solutions clearly to non-technical users. Requirements WHAT YOU'LL BRING TO THE JOB · Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience. · 1-3 years of experience in a technical support or IT help desk role. · Proficiency with Microsoft Office Suite, Windows and mac OS environments. · Familiarity with ticketing systems and basic networking concepts. · Strong problem-solving and organizational skills. · Basic knowledge of cybersecurity principles and tools. · IT certifications such as CompTIA A+, Network+, or Security+. · Excellent verbal and written communication skills. · Excellent interpersonal and customer service skills. · Proficient with Microsoft Office Suite or related software. Salary Description $62,000-$67,000

IT Support Specialist Company: Large Government Agency We are seeking a highly skilled and dedicated IT Support Specialist to join our team at a large government agency. As an IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: - Provide technical support to employees via phone, email, or in-person - Troubleshoot and resolve hardware, software, and network issues - Install, configure, and maintain computer systems, applications, and peripherals - Monitor and maintain the performance of IT systems and networks - Assist with the implementation of new technology and upgrades - Create and maintain documentation for IT processes and procedures - Collaborate with other IT team members to identify and resolve complex technical problems - Train and support employees on the use of technology and software - Stay up-to-date with the latest technology trends and developments - Adhere to security protocols and maintain data confidentiality - Participate in on-call rotation for after-hours support as needed Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - Minimum of 3 years of experience in IT support - Strong knowledge of Windows and Mac operating systems - Experience with troubleshooting hardware, software, and network issues - Familiarity with Active Directory, Microsoft Office, and other common business applications - Excellent communication and customer service skills - Ability to work independently and in a team environment - Strong problem-solving and analytical skills - Ability to prioritize and manage multiple tasks in a fast-paced environment - Experience working in a government agency or similar environment is a plus We Offer: - Competitive salary and benefits package - Opportunities for professional growth and development - A dynamic and collaborative work environment - The chance to make a positive impact on the community through your work If you are a highly motivated and skilled IT Support Specialist looking for an exciting opportunity to work with a large government agency, we encourage you to apply for this position. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds. Join our team and help us deliver high-quality IT support to our employees and the community.