Repair service dispatcher jobs near me

Professor Gatsby's Heating & Cooling in West Berlin, NJ is looking to hire a part-time Weekend / Night Shift Service Dispatcher to answer after-hours phone calls and schedule appointments between customers and on-call technicians. Are you a dependable worker with strong organizational skills? Do you want the opportunity to excel in a customer service role? If so, please read on! This office position earns a competitive wage of $15 - $17 per hour, depending on experience. Our part-time Weekend / Night Shift Service Dispatchers have the potential to work remotely after completing the first month of training in the office. If this sounds like the right customer service opportunity for you, apply today! ABOUT PROFESSOR GATSBY'S HEATING & COOLING We have been delivering first-rate HVAC services and products at affordable prices to Turnersville NJ and the surrounding cities including Southern Jersey, Washington Township, Sewell, Turnersville, Glassboro, Clayton, and Williamstown. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to serve their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise. Our highly trained technicians love what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs. A DAY IN THE LIFE OF A PART-TIME WEEKEND / NIGHT SHIFT SERVICE DISPATCHER In this service dispatcher position, you are prompt and professional as you handle the after-hours needs of our customers. In this role, you answer phone calls, respond to customer needs through email, and schedule appointments with customers. Additionally, you take great care to maintain an organized system, including documenting and recording the correct services and keeping track of account changes. As a vital component to our office staff, you eagerly step in and assist with other miscellaneous office duties as needed. Whether answering customer questions or scheduling appointments, you feel great about your professional contributions to the success of our HVAC company! QUALIFICATIONS Customer service experience Excellent phone skills including fielding inbound and outbound customer and technician calls Are you someone who loves to talk on the phone? Do you have great communication skills? Are you a problem solver? If yes, you might just be perfect for this office position! WORK SCHEDULE This part-time position typically works from 6:00 PM - 10:00 PM on weekdays and from 7:00 AM - 10:00 PM on weekends. There is flexibility with multiple shifts available. ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM? If you feel that you would be right for this office job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 08091

Job Details Wichita - Wichita, KS $18.00 - $22.00 HourlyDescription Service Dispatcher - Wichita, KS Coordinate technicians to travel to customer locations to repair and perform Planned Maintenance on forklifts, sweeper/scrubbers and other industrial equipment. Position Type: Full Time Shift: M-F 7:00-4:00 Status: Non-Exempt Department: Service Reports To: Field Service Manager Summary: Coordinate repairs and scheduled service on forklifts, industrial sweeper/scrubbers, and personnel carriers through our field-based service technicians. Essential Functions: Schedule Planned Maintenance Services and receive service calls via phone and email, create electronic work orders, select and dispatch appropriate technician to respond to call, and communicate with customers to update the status of repair completion. Review timecards, GPS locations of technicians, and work order written details from the service technicians associated with repairs and grammatically edit as necessary prior to sending to invoicing. Other Functions: Perform other related duties as required and outlined in the full job description. Qualifications Knowledge, Skills, Abilities Strong communication (verbal and written) skills with the ability to ask relevant questions, listen, express empathetic concern for customer needs, and share the details with the technician that you choose to dispatch Strong organizational and follow-up skills using Outlook task and reminder tools, and ability to anticipate and coordinate multiple steps needed to execute plans. Strong computer skills that include the use of email, learning our business system software that schedules equipment service intervals, and online portals to access technical service information. Mechanical aptitude. Capable of multitasking while remaining organized and calm. Experience Prior experience preferred, providing direction and supervision to others who work remotely. Lift Truck Center, Inc. is an equal opportunity employer. Finding the right employee is vitally important to our team. If hired, we recognize that you retain the option, as does the Company, of ending your employment with the Company at any time, with or without notice and with or without cause. As such, your employment with the Company is at-will and neither this letter nor any other oral or written representations may be considered a contract for any specific period.

Dispatcher- Remote Capability A&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1975, we're recognized for our integrity and excellence in service. We are currently looking for a Dispatcher to join our Team in person or remotely! Job Description: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times Pay Range: $26.00/hr.-$31.00/hr. - Depending on Experience Benefits: Medical, Dental and Vision is paid at 50% for the Employee LTD 100% paid by Employer Life Insurance $50K paid by Employer 401k 5% match after 6 months Birthday Bonus (equivalent to 8 hrs. pay) Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5+) Sick time (40 hrs. for FT employee's) Bereavement (3 days) Tuition Reimbursement ($500/year) Maternity and Paternity Leave Required Qualifications: Advanced customer service skills Ability to multi-task Organized Microsoft office suite at an intermediate proficiency 1-2 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Geographical knowledge of service area or map reading skills Knowledge of industry is recommended but not required Working knowledge of HVAC & Plumbing industry 2+ years HVAC & Plumbing Dispatcher experience 2+ years Dispatching experience Experience using Service Titan

Why Sonic? Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet - one home, one business, one employee at a time. Pay Range: $20/hour + Quarterly Profit Sharing Benefits/Perks: Competitive pay and performance-based incentives Full Benefits package (medical, dental, vision, 401k, profit sharing, and more Paid training Collaborative team culture in a dynamic working environment Career advancement opportunities Extended education opportunities Company Paid Pregnancy/Bonding Leave Position Summary: Field Service Dispatchers work with end users to ensure appropriate scheduling times and timely arrival of Field Service Technicians. Field Service Dispatchers schedule site visits, coordinate Field Service Technician visits and organize the dispatch calendar. Position Type/Expected Hours of Work: Field Service Dispatcher is a full-time (40 hours per week), non-exempt/hourly position. Occasionally, overtime is necessary to deliver outstanding customer service. This can be performed fully remote. Essential Duties: Have proficient understanding of dispatch and workflow software. Communicate locations and duties to Field Service Technicians. Promptly answer internal dispatching requests as well as end-user scheduling or rescheduling requests. Promptly and courteously respond to customer dispatch questions and reply to voicemails and email in a timely manner. Make outbound phone calls to Field Service Technicians and end-users to discuss service and dispatching needs. Maintain and provide up-to-date insurance paperwork to property management and the Field Service department. Ensure that all assignments have been successfully completed each day. Ensure that the site visits within the dispatch calendar are fulfilled on a daily basis. Communicate proactively and effectively with all Sonic workgroups. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills and Abilities: Language Skills - Ability to read and write. Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Computer Skills - Ability to type and use a computer. Physical Demands: While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Make a Difference in Recovery Journeys For over 60 years, HopeLink Behavioral Health (formerly PRS) has empowered individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through quality services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can thrive. Position Summary: The Dispatcher is responsible for coordinating responses to behavioral health emergencies across the Commonwealth through the state issues data platform. Dispatchers coordinate with PSAPs, mobile teams and hubs, and with the call center to ensure the efficient response to a behavioral health crisis. WHAT WE OFFER: Meaningful Work: Make a real difference in the lives of others. Competitive Salary: $55K Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement. Supportive Environment: Join a dedicated team committed to providing high-quality care. SCHEDULE & LOCATION: This is a 100% REMOTE position and requires 40 hours per week, 7:30am - 3:00pm, EST Weekends and Holidays are Required! PRIMARY DUTIES: Receive and process behavioral health emergency care coordination requests with PSAPs and mobile hubs. Monitor and provide technical support to mobile teams dispatching across the Commonwealth. Provide standardized safety checks with mobile teams who are in the field and coordinate with PSAPs regarding the dispatch of mobile teams in the field. Monitor the data platform for request for mobile teams and monitor regional Microsoft Teams applications for communications regarding dispatch. Coordinate with PSAPs regarding available resources for co-response Update state data platform with case updates and dispositions. Provide a safe environment for staff to self-disclose, seek consultation, and appropriately address concerns. ESSENTIAL COMPETENCIES: Adaptability to changes in environment and situations Strong and effective communication skills and accepts criticism and feedback Dependability by following instructions, responds to management direction and keeps commitments Meets attendance punctuality guidelines Maintains emotional self-awareness and manages relationships positively Focuses on solving conflict, not blaming and building interpersonal relationships Contributes to building a positive team spirit and exhibits objectivity and openness to others' views QUALIFICATIONS: High School Diploma or GED Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction Experience in telephonic and text crisis management and call center environment. Demonstrated experience in a PSAP or similar environment. Awareness of or experience in the mental health substance abuse treatment systems in Virginia. Ability to exercise excellent independent judgment with minimal direct supervision. Excellent oral and written communication skills, Spanish-speaking bilingual skills a plus The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position. Equal Opportunity Employer. Committed to Diversity, Equity, and Inclusion 'Where Hope Meets Help.' HopeLink is an Equal Opportunity Employer

Company Mission Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know just how realistic and attainable that goal is with natural gas fuel. Our mission is to create a healthier planet by eliminating carbon emissions in the transportation and dairy industries. Come join the team that is changing the way North America fuels transportation. Benefits Offered - 401K, Medical, Dental, Vision, Life, AD&D and more. The salary range for this position is $47,840 to $52,000. Must be able to work weekends: Wednesday through Sunday, 3:00 pm to 12:00 am PST. You can work remotely if you live far from our headquarters in Newport Beach. Essential Duties and Responsibilities Responsible to receive, evaluate and manage emergency or non-emergency service requests from customers, technicians or sites through different communication channels. Ability to communicate and prioritize issues surrounding the equipment at each location. Ability to establish priorities, use independent judgment and escalate critical matters to appropriate parties or management when necessary. Follow standard operating procedures to ensure that all actions conform to the protocols set within the Call Center guidelines and/or the customers contracted service level agreements (SLA). Must be empathetic and calm under pressure. Be able to understand and accurately communicate the situation and level of urgency to the technician or field management. Have the ability to function within Field Service and Customer Relationship software. Display strong multitasking, computer and data entry skills. Have strong phone communication skills. Communicate effectively, verbal and written. Effectively write professional emails, texts and chats. Be well versed, cordial and communicate professionally at all times. The position may work onsite or remote during regular business hours, after hours, weekends and some holidays within a 24/365 Call Center. Periodic travel - 10%-25% to local CNG and LNG stations. Demonstrate forward-thinking skills to create a win-win for all stakeholders. Other duties as assigned. Skills: Experience dispatching and an understanding of mechanics and compressor operations. Must possess a strong work ethic and must be extremely detail oriented. Strong typing skills (at least 45-50 wpm) and familiar with Microsoft Dynamics programs, Field Service Operations. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience College degree and 3 years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills Proficient in Microsoft Office applications. Previous experience with dispatching, field service or maintenance management systems is a plus. Certificates, Licenses, Registrations Certified Training will be provided and is a requirement. Competencies To perform the job successfully, an individual should demonstrate the following behaviors: Quality: Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean work space, company equipment and company vehicles. Safety is a high priority; performs job safely. Communication: Communicates clearly, concisely, effectively, professionally and timely. Exhibits good listening and comprehension skills. Keeps others appropriately informed and shares ideas even when unpopular. Listens to what others have to say. Maintains open and active communication with colleagues. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided. Teamwork: Fosters the spirit of working with each other. Displays respect, courtesy, politeness, tact, and openness. Handles conflict in an appropriate and professional manner. Builds relationships, promotes cohesiveness, models collaboration with others. Considers impact and issues for our customer and other departments. Engages other impacted departments early for solutions. Persistence: Develops workable alternatives and solutions. Exhibits persistence in following assignments through to completion. Promotes process improvements. Reliable: Responds in a timely manner. Is honest, ethical, value-driven and trustworthy. Keeps commitments made, completes assignments and meets deadlines. Accountable--Takes responsibility for own actions and performance. Meets attendance and punctuality guidelines. Available and accessible. Entrepreneurial: Takes initiative and appropriate action. Is engaged and committed to achieving the company's mission. Pursues better ways to get things done and takes appropriate risks. Keeps up to date with competitor information and market trends. Controls costs and thinks in terms of profit, loss and added value. Is committed to the satisfaction of customers. Leadership: Provides clear direction around a vision. Creates actionable plans and is proactive & anticipatory. Demonstrates innovative approaches and solutions. Is an example for employees and others. Accepts responsibility for individual and team performance. Makes appropriate and timely decisions and takes action on decisions. Sets clear and reasonable performance expectations. Motivates and empowers others. Delegates tasks appropriately. Recruits staff of a high caliber. Provides feedback to subordinates that is timely and direct. Recognizes subordinates for their contributions and effort. Encourages continuous growth and learning in others. Shows respect for others and their ideas. Helps others manage through change. Passion: Is excited and creates enthusiasm about the company's future. Promotes a sense of company pride. Displays sense of pride in the department and its contributions. Displays passion for the job. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines. The noise level in the work environment is usually moderate

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: As a Dispatch Coordinator you'll play a critical role in ensuring legal documents are delivered quickly and accurately. This role ensures every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you! Key Responsibilities: Monitor skye (internal application) task board to identify aging unclaimed jobs. Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate. Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched. Resolve and escalate to teams if needed. Monitor and report trends in stuck jobs if you see an increase in the same scenarios. Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escalate the findings. Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers. Qualifications: 1-2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role Strong organizational skills with the ability to manage high-volume tasks and shifting priorities Excellent verbal and written communication skills Ability to analyze information, identify roadblocks, and escalate issues appropriately Comfortable navigating digital tools, internal platforms, and map-based systems Proven ability to work independently while contributing to team goals Reliable, consistent, and able to follow established processes with high accuracy Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Starting Pay: $15.00 - $17.00 per hour Schedule: Full-time, Monday through Friday

Dispatcher/Customer Service $1,500 Sign on Bonus We are looking for a professional and reliable dispatcher to join our team and act as the company's first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers. Essential Duties Provide customer service excellence with each and every call. Politely answer emergency and non-emergency calls and document important information. Respond to any issues and follow-up by coordinating with the appropriate departments or field units. Operate and manage a multi-line telephone console system. Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed. Prioritize and organize calls according to urgency. Providing customers with pricing information and respond to any queries they may have. Maintain records and Process customer payments. Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor. Other duties as assigned. Qualifications, Education, Experience High School Diploma or Equivalent Excellent communication and interpersonal skills. Ability to answer multiple phone calls in a busy setting. Ability to have a professional demeaner and phone etiquette. Ability to address problems and requests by transmitting information or providing solutions to the team. Ability to read and write in English. Bilingual is a plus Accurate data entry. Computer literate. Knowledge of Tow book software a plus! Ability to work Days, Nights and Weekends Physical Requirements Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required. Benefits Offered: Two medical plans Two dental plans Vision Employer paid Life and AD&D Voluntary Insurance plans 401(k) Plan Short Term Disability Long Term Disability Holiday Pay PTO Employee Assistance Program Sign on Bonus Employee Referral Bonus EEOC Policy Statement - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. We encourage all qualified applicants to apply. ****************************

SAFETY The Dispatcher (Safety and Security) will be responsible for maintaining operational control of communications for the Atlanta Public Schools Telecommunications Call Center. Responsible for operating various sophisticated technological equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, among other duties as assigned by management. Serves as a major artery to the APS body, as the alarm monitoring center is from where information is collected and disseminated District-wide. The call center is a manifold operation, serving as an emergency operations center, a technical support center, a monitoring center, and a customer service call center. The dispatcher is required to perform in each of those capacities while demonstrating optimal customer service skills. The call center 24/7, 365 days of the year; therefore, the dispatcher must be able to perform shift work, including holidays, weekends, mandatory overtime, and serve in an on-call rotations capacity. MINIMUM REQUIREMENTS EDUCATION: • High School Diploma or GED required. • Associate's degree preferred. CERTIFICATION/LICENSE: • Georgia Peace Officer Standards and Training (POST) certification required within the first 6 months of employment. • Must be able to maintain certifications required by standard operating procedures and state law. WORK EXPERIENCE: • 3 years of call center work experience in law enforcement, security environment or customer service required. KNOWLEDGE, SKILLS & ABILITIES • Knowledge of the Public Safety Board of Education Radio System. • Considerable knowledge of operations of governmental departments and procedures. • Governmental and departmental policies, and applicable state and local rules and regulations. • Strong understanding of factors relating to crisis intervention and calming techniques. • Proficiency in working within deadlines and report preparation. • Requires proficiency in Microsoft Office, Microsoft Outlook, utilization of internet search tools and Intranet, and other office equipment such as incident reporting software, fax, copiers, and scanners. • Use a computer to analyze crime information; enter, compile, and maintain statistics; prepare a variety of reports; compose routine correspondence. • Requires extensive communications (verbal and written) with internal stakeholders. • Ability to effectively operate, by sight and sound. Must be able to work independently and be comfortable problem solving using sound judgment while not compromising the policies and procedures of the organization; actions will impact others directly and indirectly. • Must be able to work flexible hours, evenings and staggered shifts, holidays and weekends and/or in emergency situations; required to work overtime including evenings and weekends as assigned by the Chief/supervisor to provide maximum security coverage. • Ability to apply critical thinking skills in rendering solutions to various issues. • Ability to communicate and interact well with school personnel, other law enforcement, emergency agencies and general public. ESSENTIAL DUTIES • Dispatches to Atlanta Public Schools' officers and other part-time law enforcement officers, contracted security and other civilians using an 800 MHz Public Safety Communications System. • Dispatches emergency personnel to calls for service according to standard operating procedures. • Interviews callers and process requests for service to include recording information with accuracy and completeness using the proper reporting system. • Receives, assesses, and prioritizes incoming calls to include emergency calls to determine how best to meet the needs of the customers. • Processes, enters, retrieves, and transmits accurately Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) entries and inquiries, abiding by policies and procedures mandated by NCIC and GCIC. • Demonstrates proficiency in working within deadlines and report preparation. • Types and files reports as required. • Continuously monitors life safety systems (fire and burglar alarms), and operates surveillance systems and security access control systems with proficiency. • Assists with identifying and maintaining most current information in databases as required by the department. • Reports inaccuracies identified or malfunctioning equipment in a timely manner. • Creates trouble tickets for customers when needed. • Maintains constant awareness of assigned units, locations, and status; conducts status checks to ensure safety of officers as often as ordered in the standard operating procedures manual. • Maintains familiarity with all emergency procedures and notification processes; anticipate and prepare for activation of contingency plans due to unforeseen occurrences. • Ensures that the supervisors and applicable resource officers and other District personnel are informed of all violations. • Maintains a strong relationship with Atlanta Police Communications 9-1-1 Center other public safety personnel as needed. • Assists in providing information to other law enforcement agencies with incidents involving local criminal activity that may impact the safety of students, employees or citizens. • Maintains and submits log-sheets to supervisor related to activities that may include police reports, activity logs and time sheets and maintains all training hours. • Contacts Principals, facilities services and other supervisors to report problems with buildings or communicate critical information as it relates to emergencies. • Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular business hours and as needed. • Performs other duties as assigned by an appropriate administrator or their representative. COMPENSATION Hourly: $19.60 PHYSICAL ABILITIES AND WORKING CONDITIONS The physical abilities, working conditions and other conditions of employment listed in this document are representative of, but are not intended to provide an exhaustive list of the requirements for positions in this classification. In the event of an emergency or situation requiring guidance from Federal, State, or local or school district authorities, the requirements of this position may change temporarily or for the school year to best serve the needs of our students. Vision: See Additional Work Conditions & Physical Abilities Section. Hearing: Speech: Upper Body Mobility: Strength: Environmental Requirements: Mental Requirements: Remote Work Requirements: Additional Work Conditions & Physical Abilities: Must pass criminal history and background investigation and psychological test. Must not have any open administrative investigations. The Atlanta Public School System does not discriminate on the basis of race, color, religion, sex,citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Management and administration reserves the right to modify, add, or remove duties and assign other duties as necessary.

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to Ohio drivers; owner operators and/or fleet. Communicate and coordinate between all Ohio locations to maximize drivers' time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver. Essential Functions: Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching. Complete lines of dispatch in computer system from paperwork that drivers turn in daily relating to completed runs. Scan paperwork into system once completed. Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure. Apply THS if needed. Apply any additional charges including and notify customer service of changes. Track/Maintain Ohio yard report, MDR, CNI, and Divisional Pool Actively participate in driver recruiting and retention Distributes and keeps track of the Nextel radios and fleet truck assignments Request rail billing Processes ATP's and Non-Productive pay. Review preliminary payroll Other duties as assigned Skills Required Data entry skills; Excellent communication and organizational skills Knowledge Required: DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task. Intermodal/Trucking experience Supervision Received: Operation Manager Supervision of Others: Drivers Confidential Data: Driver pay information; customer accounts; dispatch activities

at Triage Partners, LLC Telecom Dispatcher Join a leading force in the telecommunications industry, delivering nationwide installation services to some of the country's largest telecom providers. We are committed to innovation, quality, and exceeding industry standards while supporting the rapid growth of modern communication infrastructure because we care deeply about helping our customers simplify their most complex challenges to meet the demands of a fast-paced world. Whether you want to perfect your craft or advance your career, we offer competitive pay, comprehensive benefits, and an opportunity to work with like-minded innovators, doers, and problem-solvers. Unlike other companies, we're big enough to work with household names, yet agile enough to give our employees the support and collaboration they need to deliver excellence every day. Perks of Working at Triage Partners: Hybrid/Remote Flexibility Comprehensive Benefits Package 401K Retirement with Company Match Paid Time Off Career Advancement Opportunities A Quality Employee Recognition Program Position Overview The Dispatcher serves as the primary contact for all Field Technicians for Service, Installation and Outage Repair work performed daily. The Dispatcher is responsible for ensuring the completion and resolution of all work orders in the company database daily. The successful candidate will provide phone updates with field personnel; monitor, declare, report, and clear all outages, service calls and installations and take appropriate actions to respond to complaints or questions accordingly. Key Responsibilities Research and adjustment of work orders. Maintenance of the customer database by making correct and timely entries during and immediately following each customer contact. Timely updates of actions and events in the field that may impact customers. Maintain the scheduling calendar. Communicate effectively with outages, customer complaints, additional work orders, work order point allotments Identify and expedite emergencies, reacting quickly under a diverse set of circumstances. Perform callbacks when reorganizing service/installation schedules and verify when customer is not at home. Provide courteous and helpful assistance to customers and prospective customers by maintaining current knowledge of the company's general operating procedures, programming packages and marketing efforts. Routing and monitoring work orders to technicians to accommodate customer needs. Produce regular reports for pending and completed work Perform other related duties and tasks as assigned or as become evident. Qualifications Bilingual (English/Spanish required) Proficiency with Microsoft Office including PowerPoint and MS Publisher. Previous experience in customer service role. Superior telephone skills, organizational skills, and communication skills, both written and verbal. Ability to work flexible and extended hours occasionally as needed. Must be high energy, positive attitude and comfortable in team environment. At least one year of Call Center/Help Desk experience. Preferred Qualifications Experience with Cable Television billing system. Knowledge of TCP/IP basic troubleshooting commands such as ping and traceroute. In-depth knowledge of both Macintosh and Windows operating system. One year of experience in dispatch operations, customer service and logistics. Demonstrated ability to perform basic computer, converter box and cable modem troubleshooting. Resides in the Mountain Daylight Time (MDT) zone or within the state of Colorado to facilitate alignment with team operations, meeting schedules, and customer engagement.

Department Operations - Last Mile Employment Type Full Time Location Grove City, OH Workplace type Onsite Compensation $20.00 / hour Required Skills Required Experience About FIDELITONE FIDELITONE helps clients earn their customers' loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. With 40+ locations across the U.S. and over 7 million annual shipments and deliveries, FIDELITONE manages resources, creates right-fit solutions, and optimizes supply chain processes to advance clients' business performance and profitability. Founded in 1929 with an entrepreneurial spirit and the principle of customer focus, FIDELITONE has been leading the supply chain industry with high-performing systems for over nine decades.

Velocity is seeking to hire Dispatchers to act as a communication point for our Velocity Field Technicians and customers. The Dispatch Coordinators receive requests, transmit messages and schedule technicians from the Velocity database to customer sites. This position involves verifying arrivals, negotiating pricing with technicians, and following up on scheduled appointments. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in challenging situations. Ideal candidates also will be able to multi-task as well as take the appropriate action with little supervision. This role requires onsite training at our Holland, OH office location. Training will take place Monday through Friday from 9am-5:30pm EST. Upon completion of training, ideal candidates must be able to work the following shifts listed below: * Tuesday-Saturday 8am-4:30pm EST * Tuesday-Saturday 9am-530pm EST * Sunday-Thursday 9am-5:30pm EST * Monday-Friday 2pm-10:30pm EST All Candidates can work remotely on the weekends. As a Dispatcher with Velocity, expect to: * Dispatch jobs sent to us from our customers to the technicians in our database. * Schedule appointments for the jobs with the technicians. * Work with customers to gain access to job sites as required. * Verify the technicians are not missing their appointments. * Recruit technicians for current and/or future jobs. * Coordinate getting "special" equipment to job sites for technicians to use. This job might be for you if you: * Have a High school diploma or GED * Can work one weekend day each week * Have excellent telephone etiquette and portray confidence in speaking with people over the telephone * Have knowledge of networking principles and technologies * Enjoy meeting the needs of customers * Consider yourself well organized * Are proficient with Microsoft Excel and Outlook * Like to negotiate Skills/Abilities: * The ability to work as a team, but able to succeed when completing individual tasks * Ability to learn and understand Velocity's custom portals and systems * Consistently demonstrate an unconditional polite, professional, patient and courteous manner in dealing with callers, visitors and all employees Why you'll love working at Velocity We are an energetic bunch - eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals. As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We're excited about what we do, why we do it, and who we do it for. Diversity and Inclusion Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities. Our Values - Collaborative and Strong at the Core * Customer-obsessed * One team * Do the right thing * Let's go! Our Benefits * Medical, Dental, Vision * PTO & Paid Holidays * 401K - with Employer Match * Paid Parental Leave * Company provided Life Insurance, Short/Long-Term Disability * Supplemental Benefits Available About Velocity MSC Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That's why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.- Velocity is an unstoppable force. To learn more, please visit ********************************* Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.

Full-time Description DISPATCHER - AIR AND GROUND PARTNERS FOR LIFE. Partners - not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership , our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits. Join our journey - we are going places and you are an integral part of that future. SummaryResponsible for the following job shift role: Dispatcher - Air and Ground (Communications Specialist) to include call-taking and dispatching of ground and air resources. Receives, processes, and arranges requests for emergent and non-emergency medical transportation (rotor wing and ground ambulance). Ensuring the most appropriate unit is assigned in a timely manner; coordinates all aspects of the mission and monitors the location of all transport units at all times while maintaining safety as a priority. Collects and maintains accurate records of all information received via requesting personnel, aviation staff, transport crews and leadership personnel. This information will include pre and post-transport patient documentation and transport records. Responsible for appropriately initiating the Post Accident Incident Plan (PAIP) and following the established procedures. Responsibilities are accomplished and based on MedFlight's mission, vision, and values. This is a Full Time position. Minimum Qualifications· High School diploma or equivalent.· Current certification as Ohio EMT desired,· Current certification as an Emergency Medical Dispatcher (IAED EMD) desired or within three years of hire.· Certified Flight Communicator (CFC) certification must be obtained within one year of hire and must be maintained throughout employment. · Minimum of 2 years of previous EMS / law enforcement / critical care dispatching experience preferred. · Or minimum of 2 years of previous Helicopter Air Ambulance (HAA) and/or Fixed Wing Ambulance dispatching experience preferred.· Or minimum of 2 years' experience as a MedComm Transport Coordinator or Hospital Facilitator experience preferred.· Requires successful completion of the MedComm orientation program upon hire.· Ability to effectively multi-task.· Ability to verbally communicate clearly and precisely in stressful situations.· Determines own learning needs and seeks those skills to develop.· Proficient typing skills.· Ability to operate Computer Aided Dispatch (CAD), Emergency Communications Phone, and Radio Systems and critical communications application platforms. · Knowledge of medical terminology.· Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedFlight to the public.· Ability to work flexible schedule - rotating 12 hr shifts between day, night, overlap, weekend and holidays with occasional overtime.· Must be able to wear a telephone headset for an extended period of time.· Must demonstrate alertness at all times and be able to withstand high amounts of stress.· Excellent written and verbal communication skills.· Ability to multi-task and handle multiple projects at one time.· Ability to work well with all levels of staff.· Ability to work in an unstructured, non-routine environment.· Ability to work independently with minimal direction.· Good planning and organizational skills.· Excellent computer skills and Microsoft Office. · Ability to negotiate effectively. MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract. Salary Description $20.15 hourly

Germain Toyota of Columbus Automotive Service Shop Dispatcher Columbus, OH At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Service Shop Dispatcher, you will coordinate customer service appointments and ensure efficient operation of the service department. Responsibilities: Communicate effectively with technicians and service advisors regarding job priorities and status updates Manage workflow to ensure optimal utilization of service department resources Maintain accurate records of service orders and customer interactions Coordinate with parts department and other staff to support service operations Assist with used car write-ups and PDI's Qualifications: Previous experience in an automotive service or dispatch role preferred Strong organizational and communication skills Ability to multitask and prioritize in a fast-paced environment Clean driving record Germain Offers: Comprehensive Coverage & Health, Dental and Vision Insurance 401(k) Savings Plan with Employer Match Paid Vacation/Company Holidays Competitive Wage Plans Ongoing Professional Development and Internal Promotions Company Outings and Activities Employee Discounts Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed. For immediate consideration, visit us at GermainCareers.com . We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. LP

Remote Dispatcher Maxey McGraw Industries Location: Remote Type: Part-Time Minimum Hours: 15/week 1099 Hourly Rate: $11.25 Client Hours: 4:00 AM 8:00 PM EST (Flexible Scheduling) Maxey McGraw Industries, a family-operated logistics company, is seeking compassionate and detail-oriented dispatchers to support our transportation operations. This remote role offers flexibility and the opportunity to serve elderly and vulnerable clients with professionalism and care. Requirements: - Reliable internet connection and modem for secure remote access - Experience using Zoom, Google Maps, and Microsoft Office - Typing speed of 35+ WPM with strong attention to detail - Excellent verbal communication and organizational skills - Professional demeanor and sensitivity when engaging with elderly or vulnerable populations - Attend and pass a 17-day certification training (instructor-led and self-paced) - Successful completion of a drug screening Ideal Candidates: This position may be especially well-suited for individuals seeking supplemental income with flexible remote hours. It's a great fit for: - Those looking for a side hustle from home - Retired professionals wanting light, purposeful work - College students balancing classes and part-time employment - Individuals seeking flexibility while working a full-time job - Stay-at-home parents managing household responsibilities - Anyone desiring low-commitment, part-time work with a meaningful impact While the hourly rate is modest, the role offers valuable flexibility for those needing a reliable opportunity to earn extra income while serving their community. Apply now at MaxeyMcGraw.com to view the full job description and submit your application.

Genric has been providing professional security services throughout the world since 1994. Competitive prices, premium standards, and exceptional customer service are secured when you work with us. Over 25 years Genric has learned that great service begins and ends with experienced and friendly professionals. We believe that our employees are the best in the business and have complete and total confidence in our ability to deliver premium security services. Genric aims to exceed customer expectations with the highest standards of service. We support clients in some of the most challenging parts of the world with a full inventory of professional security services enabling them to focus on their own business and expansion activities. Security is our business. Job Skills / Requirements Experienced Dispatcher needed in Marysville, OH FT/3rd Shift - $19.82/hr - Weekly Pay Command Center Dispatcher responsibilities are as follows: Be vigilant at all times. Able to problem solve and critical think in a fast-paced environment. Able to multitask, especially in high stress/volume situations. Monitor company radio and fire alarm systems (Simplex/Siemens) for any issues such as fire, medical, water flow, etc. Dispatch for all types of emergency situations (i.e., medical, fire, chemical, Workplace violence, active threat). Keep detailed logs of any pertinent information or incidents. Monitor Travel sites for travel warnings; report any changes to proper personnel. Monitor news networks for travel threats or active threats; report any changes to proper personnel. Monitor weather for the counties in which our plant locations are in along with surrounding counties; report severe/winter weather to proper personnel and follow proper procedures to ensure life/safety is met. Monitor door alarms and dispatch guard personnel accordingly. Monitor panic alarms and dispatch security personnel accordingly. Arrange medical transports as needed for associates and contingents. Report any tech related issues for security equipment and hardware to security technicians' group. Dispatch Maintenance personnel for alarms or when issues have been reported. Monitor cameras for suspicious activity (i.e., vandalism, loitering) and access control (i.e., validations, double scan activity). Answer phone calls - general and emergency. Know where to locate the information to be able to handle emergency calls of any type. (Medical, fire, active threat, weather, D&A etc.) Perform daily/weekly/yearly testing of emergency tone, alarms, evacuation and take shelter drills. Validate Associates at various locations following Safe and Secure protocol. Man Pass ID outside of the general business hours. Manage Pass ID email outside of general business hours. Keep key Genric and Client personnel informed of situations according the levels provided. Fulfill any duties dictated by the site manager, on-site responder or client administration. Qualifications: Be at least 18 years of age Possess High School diploma or equivalent Possess a valid driver's license Ability to pass a pre-employment drug screen and background check Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers/Guards Requirements: Dispatch experience preferred Fast Typing; advanced computer skills Experience in data entry Hands on experience working in stressful emergency situations Outstanding organizational and time management skills Critical thinker and problem-solving skills Team player Great interpersonal and communication skills Attention to detail Efficient multi-tasking skills Ability to work independently Possess effective written and oral communication skills to accurately maintain completed logs and reports Ability to deal with all levels of personnel and the public in a professional manner Frequent sitting, standing, and walking, which may be required for long periods of time Ability to follow established security protocols, while using initiative and good judgement #HON Education Requirements (All) High School Diploma or equivalent Additional Information / Benefits The following benefits are offered to Full-time Genric employees (working 30+ hours per week) after 90 days of employment: Health insurance Dental insurance Vision insurance Genric offers the following to our Full-time employees after one year of employment: Vacation time 401k Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401K/403b Plan This job reports to the Account Manager This is a Full-Time position 2nd Shift, Weekends. Number of Openings for this position: 1

Must have open availability for 2nd and 3rd shift. Dispatcher - Freight Sales, Inc. Division: Admin Site Fuel Dispatching Position Type: Full-Time with Benefits ESSENTIAL FUNCTIONS: * Dispatch trucks and drivers to various regions throughout Ohio. * Assist drivers with troubleshooting. * Previous dispatching experience preferred. * General truck maintenance knowledge preferred. * Promote and make decisions based on our company vision and core values. COMPETENCIES: * Entrepreneurial Orientation - Ability to take initiative, to recognize and create opportunities. * Attention to Detail - Ability to process detailed information effectively and consistently. * Communication - Strong written/verbal communication skills; interpret, summarize, and articulate complex information for general use among a variety of internal and external stakeholders. * Problem Solving - Apply general rules to solve difficult issues or problems in an efficient and effective manner. * Promote and make decisions based on our company vision and core values. REQUIRED EDUCATION AND EXPERIENCE: * Proven experience assisting with dispatching trucks/drivers or relevant position * One year of customer service experience * High School diploma, college preferred

The Energy Cooperative, headquartered in Newark, Ohio, serves over 72,000 electric, natural gas and propane members throughout east-central Ohio. As a non-profit cooperative, we are member-owned and controlled by the members we serve. We are committed to serving our members safe, high quality energy services at a reasonable price. We believe in our employees and strive to provide fair, honest and equal treatment with a commitment to training, education, and opportunity for advancement in a safe and secure environment. At The Energy Cooperative, we take pride in offering competitive benefits and want our employees to have what they need to be their best. Here's a glimpse of the programs we offer our employees: Medical, Dental and Vision Insurance Life and Accidental Death & Dismemberment Insurance Supplemental Life Insurance Programs for Employee, Spouse and Children Disability Insurance Flexible Spending Account (FSA) Paid Time-Off (PTO) Paid Holidays Traditional 401(k) and Roth 401(k) Retirement Pension Plan Education Assistance Employee Assistance Program We are currently looking to fill the position of Dispatcher Trainee based at our Hebron, OH Service Center. This is a non-exempt, technical position within the bargaining unit responsible for monitoring and controlling gas system pressures and flow rates via a SCADA system. This position also provides direction to field personnel on dispatching of emergency calls, service outages, and utility locates. Progression is required to attain Lead Dispatcher status from Dispatcher Trainee as outlined in the Agreement with International Union of Operating Engineers Local 18-S. Nature and Scope of Position (Essential Duties and Responsibilities): Monitor system flow rates and pressures via SCADA system and other software, make adjustments to meet demand requirements and maintain system pressures, and balance system supply in accordance with provided gas plan. Assign and dispatch crews to service outages via Outage Management System to ensure safe and efficient service restoration. Document operational information in MS Access database, communicate with and/or dispatch personnel over company-wide radio or mobile phone regarding abnormal operating conditions, readings, information, service outages, etc. Answer telephone calls both during and after regular business hours that may be related to emergency situations, service outages, after hour customer inquiries, etc. Monitor building security after regular business hours. Enter data and generate reports in MS Excel that summarizes various supply sources and delivery points throughout the system. Investigate Ohio 811 facility locate requests and dispatch to the appropriate field personnel for identification. Ability to learn and retain knowledge of Pipeline and Hazardous Materials Safety Administration's (PHMSA) Control Room Management regulations and follow departmental procedures and company Operations & Maintenance (O&M) manual for compliance purposes. As part of a 24-7 staffed department, this position requires an individual to work rotating shifts, including nights, weekends, and holidays. Overtime and short-notice changes to the regular work schedule may occur in order to maintain adequate staffing and compliance with PHMSA regulations. Perform related work as required and other duties as may be assigned provided the work and duties coincide with employee's qualifications. Reporting Relations and Supervisory Responsibilities: Directly reports to Control Center Manager. Maintains internal relations with all business units including field office personnel. Maintains external relations with Cooperative Response Center (CRC), Ohio 811, local fire and police departments, 911 call centers, members and consumers, and the general public. No direct supervisory responsibilities. Qualifications: To perform this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made. Education and Experience: Associate degree in a technical field or equivalent work experience within the natural gas or pipeline industry is preferred. Must have experience with computers and Microsoft Office software. Basic understanding of natural gas transmission and distribution systems is a plus. Certificates, Licenses, and Training: Valid State of Ohio driver's license along with a good driving record. Attend industry training, short courses and seminars as requested. Must pass and maintain training associated with Department of Transportation's (DOT) Operator Qualification program and PHMSA's Control Room Management regulations. Language Skills: Possess strong oral and written communication skills and effectively communicate information to others, as needed. Prepare and interpret a variety of business materials to both internal and external sources. Other Skills and Abilities: Performs well under stress, when confronted with emergency, critical, or unusual situations. Displays high standards of ethical conduct and is widely trusted and is viewed as a direct and truthful person. Maintains sensitive information with a high level of confidentiality. Ability to think critically, make successful generalizations, evaluations, or decisions based on sensory or judgmental criteria. Ability to multitask, often changing from one task to another of a different nature, without loss of efficiency or composure. Requires minimal supervision. Physical Demands and Work Environment: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an inside office environment where climate and noise levels are controlled. No known hazards exist. The physical demands of this position include frequent sitting, standing, talking, hearing, visual ability and mental and emotional demands. This position is subject to pre-employment physical and substance abuse testing and is subject to random testing in accordance with the Cooperative's substance abuse policy. Rotating shifts. Nights, weekends, and holidays required.