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River Valley Counseling Center Inc Remote jobs - 644 jobs

  • IT Clinical Analyst - Hybrid Position

    River Valley Counseling Center 3.5company rating

    Holyoke, MA jobs

    The IT Clinical Analyst position reports to the Director of Information Technology. This specific position has responsibilities that include evaluation, selection, implementation and maintenance of clinical systems. Provides production support and documentation of departmental and enterprise-wide clinical systems. Serves as an advocate for users and all their information systems needs. The position works collaboratively with other IT Analysts and Engineers as well as both clinical and non-clinical staff to customize solutions to support the needs of the organization. This is a hybrid position requiring onsite, in-person work at least 2 times per week. Responsibilities include: * Meets with the clinical users to evaluate, identify, and define problems and needs * Works directly with the clinical areas in the day-to-day problem-solving and intervenes with vendors or other department staff to facilitate resolution of problems, and completion of work. * Supports and assists clinical departments in the identification, evaluation, and implementation of new functionality, including the development of reports. * Collaborates with the clinical departments in the planning, development, implementation, and evaluation of educational programs within designated time frames for computer training programs, process work flow, skills and competency that meet mandatory educational requirements. * Provides ongoing management of applications software purchased and/or maintained by a vendor or developed in house * Utilize and maintain project management tools during project implementation and with day-to-day operations Qualifications / Experience: * A Bachelor's degree in Information Systems or health care related field or equivalent experience required * Three (3) years experienced in the support/implementation of systems in clinical areas Skills: * Knowledge and experience with Electronic Medical Records, HL7, FHIR, EDI, ETL, SQL, and Basic Report Writing is preferred. * Strong analytical skills * Ability to work on multiple projects simultaneously * Proficiency with Microsoft Office * Excellent customer service skills * Excellent written and verbal communication skills * Ability to learn new software packages quickly and thoroughly * Positive attitude Our competitive salary package is adjusted to align with a candidate's relevant experience and skills. We also offer: * low cost health insurance with no deductibles when using HMC services * dental and vision insurance * free disability and life insurance * 403(b) plan * Up to $8000 in degree/tuition reimbursement * In-House Pharmacy * Relaxation Room and Fitness Center * Other voluntary benefits, such as LegalShield, Pet Insurance * free onsite parking
    $70k-93k yearly est. 60d+ ago
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  • Strategic HR Leader - Healthcare (Hybrid)

    Charles River Community Health 3.8company rating

    Boston, MA jobs

    A community healthcare organization in Boston seeks an experienced Associate Director of Human Resources to develop and execute HR strategies. The role involves advising managers, enhancing employee engagement, and ensuring compliance with legal regulations. Candidates must embody the organization's values and demonstrate effective recruitment strategies. This position offers a hybrid work model and a commitment to serving diverse communities. #J-18808-Ljbffr
    $126k-198k yearly est. 2d ago
  • Risk Adjustment Risk Lead & Compliance Strategist

    Humana Inc. 4.8company rating

    Boston, MA jobs

    A leading health services company is seeking a Risk Management Lead responsible for oversight of risk adjustment operations. The role includes advising on risk management strategies, compliance, and project management. The ideal candidate should have significant experience in project leadership and risk analysis, with a passion for enhancing consumer experiences. This remote position requires strong initiative and the ability to manage multiple projects simultaneously. Interested candidates are encouraged to apply for a rewarding opportunity focused on health improvement. #J-18808-Ljbffr
    $92k-126k yearly est. 1d ago
  • Lead Experience Researcher - Remote Health UX & Strategy

    Humana Inc. 4.8company rating

    Boston, MA jobs

    A leading health insurance provider in Boston is looking for a Lead Experience Researcher to drive high-impact experiences by blending qualitative and quantitative research. This role will lead research engagements, partner with cross-functional teams, and provide insights to shape product design. Candidates should have a strong background in experience research methods, strategic problem-solving, and human-centered design. Competitive pay range is between $138,900 and $191,000 annually, plus benefits. #J-18808-Ljbffr
    $63k-78k yearly est. 4d ago
  • Market Access Lawyer - Pharmaceutical Industry

    Trellis Group 3.7company rating

    Boston, MA jobs

    We are currently seeking Market Access Lawyers to work with leading pharmaceutical companies. Responsibilities Actively support all commercial operations and related functional areas in providing compliance advice including topics related to market access and pricing (Medicaid/Medicare). Drafting, negotiating, reviewing, and advising on various agreements, including consulting agreements, master service agreements, supply agreements, distribution agreements, advisory agreements, market access‑related agreements (PBM, Payer, and GPO agreements), wholesaler agreements, discount and rebate agreements. Reviewing promotional materials and offering legal advice and solutions to marketing, regulatory, and medical teams regarding advertising and promotional content, as well as relevant statutes, regulations, and guidance documents for commercial operations and medical activities. Minimum Qualifications 5 to 8 years of experience as an attorney in a law firm and/or with a pharmaceutical company. Prior experience counseling companies on legal issues relating to advertising and promotion, scientific exchange, patient support, and interactions with health care professionals. Knowledge of and experience advising on statutes, regulations, and guidance documents applicable to commercial operations and medical activities, including the FDCA and its regulations and FDA guidance documents, federal and state anti‑kickback statutes, OIG guidance documents and advisory opinions, the False Claims Act, and the PhRMA Code. Experience with drafting and negotiating complex pharmaceutical licensing agreements. Efficient multitasker combined with strong interpersonal skills and an ability to work both independently and cross‑functionally. Positive mentality and willingness to tackle new and ever‑changing business needs. License, in good standing, to practice law in the jurisdiction in which you intend to practice. Compensation, Benefits & Location This role offers a range of highly competitive compensation and benefits package in the alternative legal services marketplace that includes health benefits, 401K and more. Axiomites also get access to professional development resources and learning and development programs. Axiomites predominantly work remotely, with the exception that some clients require on‑site presence. Axiom is the global leader in high‑caliber, on‑demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the demands of today's business landscape with best in breed alternative legal services. Axiom is a leader in diversity, inclusion, and social engagement. Diversity is core to our values and we are proud to be an equal opportunity employer. We are proud to be named a best place to work for LGBTQ+ Equality, earning top marks in the 2021 Corporate Equality Index for the second consecutive year. Axiom's legal department is Mansfield certified and is committed to considering at least 50% diverse candidates for leadership roles and outside counsel representation. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Learn more about working at Axiom. Equal Opportunity Employer: Axiom ensures equal employment opportunity in recruitment and employment, without discrimination or harassment on the basis of race, color, nationality, national or ethnic origin, religious creed or belief, political opinion, sex, gender reassignment, pregnancy or maternity, age, disability, alienage or citizenship status, marital (or civil or other partnership recognized by law) status, genetic predisposition or carrier status, sexual orientation, military service, or any other characteristic protected by applicable law. Axiom prohibits and will not tolerate any such discrimination or harassment. Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in each stage of the recruitment process. To request an accommodation to complete the application form, please contact us at ********************* and include "Applicant Accommodation" in the subject line. Axiom respects your privacy. For an explanation of the kind of information we collect about you and how it is used, our full privacy notice is available at **************************************** Employment with Axiom may be contingent upon successful completion of a background check, providing proof of identity, and possessing the necessary legal authorization to work. By submitting an application, you acknowledge that all information contained therein, and provided at any part of the application process, is correct and accurate to the best of your knowledge. #LI-LC3 #J-18808-Ljbffr
    $113k-192k yearly est. 2d ago
  • Substance Use Counselor

    Acadia Healthcare Inc. 4.0company rating

    Lawrence, MA jobs

    Outpatient MAT Opioid Treatment Program (OTP) Now Hiring: Substance Use Counselor Sign-On Bonus Available! Full-Time Schedule: Early morning hours encouraging a great work-life balance: * Monday - Friday, 6 AM - 2 PM, or * Monday - Friday, 7:30 AM - 3:30 PM Hybrid Schedule: * Offered to candidates with extensive SUD counseling experience. * Hybrid clinicians will receive a laptop and can split their schedule between on-site and remote work after completing an initial in-person training period. Why Work With Us? Benefits Include: Semi-Annual Bonus Program Comprehensive Medical, Dental, and Vision insurance Competitive 401(k) with employer match Paid vacation and sick leave Free employer-sponsored clinical supervision Unlimited access to over 500 accredited Continuing Education Units (CEUs) Employee Assistance Program (EAP) supporting your well-being Industry-leading growth and development opportunities Our Team: Lawrence Comprehensive Treatment Center (CTC), located in Lawrence, MA, is part of Acadia Healthcare's Comprehensive Treatment Centers-the nation's leader in medication-assisted treatment (MAT) for individuals seeking recovery from Opioid Use Disorder. We provide a continuum of care that includes Medication-Assisted Treatment (MAT), Office-Based Addiction Treatment (OBAT), Intensive Outpatient Programs (IOP), and mobile treatment units. At Lawrence CTC, you'll have the unique opportunity to work directly with a collaborative team of clinicians, case managers, nurses, and physicians delivering community-based services in a supportive and engaging environment. This role offers exceptional opportunities for learning and skill-building, while contributing to innovative, cutting-edge care. Be part of creating new pathways to recovery and integrated healthcare solutions at the intersection of CTC and local health services. Key Responsibilities: As a Substance Use Counselor, you will be essential in guiding patients through their treatment journey and fostering recovery from Opioid Use Disorder (OUD). This role will focus on community engagement, conducting mobile outreach in collaboration with hospitals, emergency departments, and health centers. It will also involve partnering with local providers and government officials, as well as: Leading individual and group counseling sessions with compassion and professionalism. Designing, managing, and documenting treatment plans tailored to patient needs. Facilitating group or family therapy sessions as required. Keeping thorough, clear, and timely documentation on patient care, progress, and any incidents. Conducting initial and ongoing patient assessments. Determining the necessity of referrals to additional programs or external resources. Coordinating aftercare plans to support long-term recovery. Providing immediate crisis intervention services when needed. Managing patient cases to ensure personalized, high-quality care. Serving as a liaison between patients and referral sources. Compensation for roles at Lawrence CTC varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. Lawrence CTC provides a reasonable hourly range of compensation for roles that may be hired in Massachusetts as set forth below. Role Location: Massachusetts Calculated Salary Range for the role: $31.00 - $38.00 per hour Eligible positions may qualify for student loan forgiveness through HRSA, depending on clinic site eligibility. Check your eligibilty here: HRSA Eligibility Required Education: Master's Degree in a relevant field, or one of the following credentials: CAC, CAS, CADC, CRC, LADC, LICSW, LCSW, LMHC, or LMFT. Bachelor's Degree holders without credentials are encouraged to apply if they are committed to obtaining required credentials within 30-60 days of employment. For Bachelor's-level candidates, we provide reimbursement for licensing or certification exam fees to support credential attainment. Degree obtained must be in psychology, social work, or related health services field from an accredited college or university. Licenses/Certifications: Candidates who do not hold a Master's degree must possess one of the following certifications or commit to obtaining it within 60 days of hire: CAC, CAS, CADC, CRC, LADC, LICSW, LCSW, LMHC, LMFT. We provide reimbursement for licensing or certification exam fees to support credential attainment. Your Skills & Experience: * Previous experience in addiction recovery or behavioral health settings, such as outpatient, residential, or correctional facilities. * Familiarity with Medication-Assisted Treatment (MAT), including methadone, buprenorphine, and naltrexone. * Experience conducting individual and group counseling sessions focused on substance use recovery. * Knowledge of evidence-based practices, such as Cognitive Behavioral Therapy (CBT), Motivational Interviewing (MI), and relapse prevention techniques. * Documentation experience, including maintaining clinical notes, treatment plans, and progress updates in accordance with state and federal guidelines. * Familiarity with state regulatory standards (e.g., 42 CFR Part 2, HIPAA, Joint Commission standards). * Experience collaborating in a multidisciplinary team with medical staff, case managers, and peer support specialists. * We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. AHCTC #LI-CTC #LI-OB1
    $31-38 hourly 5d ago
  • Director Workforce Capacity Planning

    Humana Inc. 4.8company rating

    Boston, MA jobs

    Become a part of our caring community and help us put health first The Director, Workforce Capacity Planning is responsible for setting and executing CenterWell's workforce capacity strategy across CenterWell Call Centers, Pharmacy operations, Primary Care Clinics, and Home Health services. This position will integrate advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision‑making. The Director, Workforce Management requires an in‑depth understanding of how organization capabilities interrelate across the function or segment. The Director Operating as a strategic partner to Operations, Finance, Clinical Leadership, Product, and Technology, the Director provides clear, data‑driven recommendations to senior leadership, enables disciplined planning and governance, and builds scalable capabilities that support CenterWell's long‑term growth and transformation. The Director, Workforce Management assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Enterprise Capacity Strategy & Planning The Director owns the end‑to‑end workforce capacity planning framework for CenterWell. This includes developing short‑term, annual, and multi‑year capacity plans that align demand forecasts, productivity assumptions, staffing models, and financial targets across all supported lines of business. The role ensures capacity strategies are forward‑looking, scenario‑based, and aligned to evolving care models, regulatory requirements, and growth initiatives. Demand Forecasting & Scenario Modeling This leader establishes and governs enterprise forecasting methodologies, ensuring consistency, rigor, and transparency across call center, pharmacy, clinical, and home health environments. The role leads scenario planning to assess risks and tradeoffs related to volume volatility, labor availability, productivity changes, technology adoption, and policy or market shifts. Insights are translated into actionable options for executive decision‑making. Financial Partnership & Investment Decisions The Director partners closely with Finance to support budgeting, re‑forecasting, and long‑range planning processes. This includes headcount planning, labor cost modeling, productivity targets, and return‑on‑investment analysis. The role clearly articulates the financial and operational implications of capacity decisions and provides recommendations that balance affordability with service and access commitments. Cross‑Functional Leadership & Influence Success in this role requires strong influence across a matrixed organization. The Director works in close partnership with Operations, Clinical Leaders, Workforce Management, HR, Product, and Technology teams to ensure capacity plans are executable and integrated with hiring, scheduling, training, and system roadmaps. The role aligns stakeholders around a single, enterprise capacity narrative and resolves competing priorities through data and structured decision frameworks. Governance The Director establishes a disciplined governance model for capacity planning, including standard assumptions, review cadences, escalation paths, and executive forums. The role ensures leadership has clear visibility into capacity risks, constraints, and performance, and that plans are regularly reviewed, refined, and aligned to business outcomes. Team Leadership & Capability Development The Director builds, leads, and develops a high‑performing workforce capacity planning team. This includes defining clear roles and expectations, strengthening analytical and business acumen, and standardizing tools, models, and processes. The role fosters a culture of accountability, continuous improvement, and intellectual curiosity. Communication A critical component of the role is translating complex analyses into clear, concise executive communications. The Director prepares and delivers materials that enable senior leaders to quickly understand capacity drivers, risks, and options, supporting timely and informed decisions. Communication is tailored for executive, operational, and clinical audiences. Outcomes & Measures of Success Success is measured by the accuracy and usability of capacity plans, improved alignment between demand and staffing, reduced operational volatility, stronger financial predictability, and leadership confidence in capacity insights. Over time, the role enables CenterWell to scale efficiently while maintaining high standards of access, quality, and member experience. Use your skills to make an impact Required Qualifications Bachelor's Degree 8 or more years of Workforce Management experience 5 or more years of management experience Comprehensive knowledge of Microsoft Word, Excel and PowerPoint Excellent written and oral communication skills Advanced forecasting and modeling techniques Strong analysis, critical thinking, and analytical problem solving skills Ability to handle multiple tasks and deadlines with attention to detail Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Advanced Degree Prior experience in Process or Project Management Additional Information: As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Work at home requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. SSN Alert: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from ******************** with instructions on how to add the information into your official application on Humana's secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $168,000 - $231,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities. Application Deadline: 01-22-2026 About us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over‑the‑counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior‑focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole‑person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry‑leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well‑being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options ************************************************************* #J-18808-Ljbffr
    $168k-231k yearly 1d ago
  • Consultant, Customer Solutions

    Cardinal Health 4.4company rating

    Boston, MA jobs

    **_Ideal candidates will be based in Boston, MA. This position will require candidates to work onsite at a customer location in Boston, MA. The schedule will be onsite Monday through Thursday during standard business hours, working from home on Fridays._** **_What Customer Solutions contributes to Cardinal Health_** The **Customer Solutions** team provides sales consultation through direct engagement "inside the four walls" of our customer's sites of care, through a menu of standard assessments, insights, and analytical tools to improve the customer's supply chain performance and provide value, while advancing differentiation for Cardinal Health. We partner with Customers and our Distribution Centers to optimize and improve the overall supply chain by serving as a Trusted Advisor. + Support RFI/RFP process with a focus on ValueLink and supply chain optimization opportunities + Lead supply chain assessments, cost to serve and actively involved with go-live and supply chain design meetings + Provide expertise in healthcare supply chain internally and with customers + Leverage data and insights to recommend supply chain best practices + Consult on new business implementations, contracting and pricing strategy + Help Customers to optimize our service offerings post implementation **_Responsibilities_** + Responsible for supporting supply chain expertise and working with the customer onsite to support inventory reconciliation process changes to maintain and optimize the service / solution + Works onsite at customer locations, which could range from a hospital department to a Surgery Center + Cultivate relationships to ensure successful customer experience and long-term relationship with customers. + Articulate benefits and adoption strategies to customer's supply chains to drive efficiency and optimization that helps drive a more positive customer experience and help retain business with Cardinal Health. + Customer Presentations and Internal Account Planning + Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to Customer Solutions Team policies and procedures. + Collaboration with Sr. Consultant, Customer Solutions Team on opportunities within the account. + Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the Customer Solutions Team solutions. + Responsible for reporting via Excel learning and utilizing Cardinal Health Customer Optimization tools and reporting **_Qualifications_** + 3+ years of experience preferred + BA, BS or equivalent experience in related field. Advance Degree preferred + Ability to work independently and biased toward problem solving + Strong supply chain and customer facing experience + Data and Analytics Proficient in (fluid in Excel, pivot tables, and Tableau) + Experience working within inventory management systems and other databases, preferred **Anticipated salary range:** $90,600 - $100,000 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** **02/13/26** *if interested in opportunity, please submit application as soon as possible. _**_ _The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.**_ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $90.6k-100k yearly 5d ago
  • Infrastructure Operations Lead - Cloud and AI/GenAI Enablement

    Humana Inc. 4.8company rating

    Boston, MA jobs

    Become a part of our caring community and help us put health first The ideal candidate brings a passion for emerging technologies, a strong foundation in Infrastructure Operations and the curiosity and rigor to build next‑generation capabilities that improve healthcare delivery, reduce risk and optimize operational performance. If you're passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Humana's Infrastructure Operations team could be the place for you! Use your skills to make an impact Key Responsibilities Lead and provide direction for our Managed Service Provider (MSP) Lead Managed Service Provider in Operations for Azure, GCP and AWS Cloud environment Drives moderate to complex processing improvements through optimization, enhancements and implementation of new operational features and functions around Cloud compliance, metrics/reporting and cost optimization Provide senior level expertise on decisions and priorities regarding the enterprise's overall Cloud Operations strategy, consumption, and optimization opportunities - understand Cost controls and the various cost optimization techniques Identifies, drives and assists in the implementation of opportunities to standardize Cloud environments Provides Cloud governance, processes and technical advisory support to business units and projects by working cross‑functionally and provides recommendations that support the business needs Participant as required (Level 2/3 escalation point) for Incident Management Participate and develop client relationships within Operations, Business partners, Managed Service Providers and Cloud Providers Work with cross-functional teams to support the engineering and implementation of new Cloud applications or solutions and define the related risks and onboard new capabilities Ability to communicate at all levels within an organization and influence strategic direction Ability to work with minimal supervision, making decisions based upon priorities, schedules and understanding business initiatives This leader will explore and prototype AI‑driven solutions to automate incident response, predict system failures, summarize complex telemetry data, and develop intelligent copilots to support Operations teams Lead research and evaluation of cutting‑edge AI and GenAI tools applicable to Infrastructure Operations (e.g., LLMs, vector databases, predictive analytics) Design and prototype AI‑driven systems for automated incident detection, anomaly classification, infrastructure forecasting/resiliency - leading to lower MttR and manual overhead in mission‑critical environments Develop and lead the strategic roadmap for AI adoption in Infrastructure Operations Collaborate with Infrastructure and Cloud Operations teams to pilot and integrate AI/GenAI features into critical workflows Modernize observability and alerting using AI/ML models for proactive monitoring and self‑healing actions Lead R&D of GenAI solutions for predictive alerting, incident triage and infrastructure automation Build AI copilots and natural language tools for infrastructure operations teams Integrate LLMs into observability platforms for real‑time RCA and log summarization Pilot and productionize GenAI‑based assistants, bots, and copilots to support ticket triage, knowledge management and resolution workflows Identify automation opportunities and implement AI‑enhanced runbooks, workflows and self‑healing mechanisms Contribute to a strategic roadmap for GenAI maturity within Infrastructure & Operations, including tools, governance and organizational readiness Partner with internal data science and clinical innovation teams to create proofs of concept, build ML/GenAI pipelines, and integrate with existing toolchains (e.g., ServiceNow, Splunk, Terraform) Autonomous log summarization, RCA generation and playbook suggestions Natural language interfaces for querying system health or telemetry Act as a GenAI ambassador, helping Infrastructure Operations teams upskill in AI‑augmented technologies and use cases Qualifications Bachelor's in Computer Science, Artificial Intelligence, Healthcare Informatics, or a related field 10+ years in infrastructure operations or engineering, with at least 3+ years of hands‑on involvement in AI/ML or GenAI R&D Deep understanding of large language models (LLMs), vector databases, retrieval‑augmented generation (RAG), and model orchestration (e.g., LangChain, Haystack). Experience integrating AI/GenAI capabilities with infrastructure automation tools (Terraform, Ansible, Python, Bash) Familiarity with healthcare systems and compliance frameworks (HIPAA, HITRUST) Proficiency with observability and telemetry platforms (e.g., Splunk, DynaTrace, SolarWinds) and AI‑driven monitoring Strong problem‑solving and experimentation mindset, with the ability to move from concept to pilot rapidly Experience with Continuous Integration and Deployment Pipelines, i.e. Azure DevOps, Jenkins, Git, Git Hub Has hands‑on scripting experience using one of the following: Terraform, Cloud Formation, PowerShell, Azure CLI, Python, JSON, Perl or Bash Preferred Master's degree Azure, AWS, GCP, ITIL and/or SRE certifications Experience with GenAI platforms (e.g., Azure OpenAI, Google Vertex AI) Experience deploying or evaluating open‑source LLMs or fine‑tuning models for infrastructure use cases Additional Information Work‑At‑Home Requirements WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information#LI-Remote Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $142,300 - $195,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities. Application Deadline: 01-14-2026 About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our *************************************************************************** #J-18808-Ljbffr
    $142.3k-195.7k yearly 3d ago
  • ED RADIOLOGIST- ALL SHIFTS, HYBRID REMOTE READS

    Umass Memorial Health 4.5company rating

    Worcester, MA jobs

    Are you a current UMass Memorial Health caregiver? Apply now through Workday. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Hiring Range: $365,000 - $435,000 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Day/Evening Emergency Radiologist at UMass Memorial Medical Group Worcester, MA Are you seeking a role that combines a fulfilling clinical practice with opportunities for academic growth, cutting-edge innovation, and a supportive work-life balance? UMass Memorial Medical Group invites you to join our dynamic emergency radiology division as a day and evening emergency radiologist (working every other week). Your Role As a day/evening emergency radiologist, you'll enjoy a flexible schedule and opportunities to make a significant impact on patient care and education: Flexible Schedule: Work every other week with a mix of on-site and remote shifts (at least 3/5 of assignments can be remote). Each shift is 7 or 8 hours in length, ranging as early as 7a-3p and as late as 4p-11p. Physician run scheduling with ample moonlighting opportunities Collaborative Learning: Partner with students, residents and fellows while interpreting diverse imaging modalities, including CT, X-Ray, Ultrasound, basic MRI, and nuclear medicine. Supportive Environment: Access an ER reading room assistant during most hours and 24/7 IT support. What We're Looking For Fellowship training is preferred but not required. Proficiency across a range of imaging modalities and a passion for working in a high-acuity, fast-paced environment. What We Offer Comprehensive Benefits: Robust retirement plans (401(k), 401(a), 403(b)), tuition reimbursement, student loan payment assistance, and more. Academic Growth: Faculty appointments at UMass Chan Medical School with professional development opportunities tailored to your goals. Work-Life Balance: PSLF-eligible employer and a culture that values physician well-being. Diversity, Equity, Inclusion& Belonging: We are committed to fostering a culture of equity, belonging, and inclusion, reflecting the communities we serve. Why Choose UMass Memorial? Located in the heart of Massachusetts, UMass Memorial is the region's premier health care system and academic leader. Here's what sets us apart: Reputation for excellence: As a Level 1 Trauma Center and Comprehensive Stroke Center serving over 1 million lives, our Emergency Department handles more than 230,000 visits annually. Collaborative Culture: Work alongside a robust team of ~100 Radiologists, 28 residents, 10 fellows, and 15 PhDs, including 17 emergency radiology FTE's dedicated to excellence in emergency imaging. Cutting-Edge Technology: We use state-of-the-art imaging equipment, including Sectra, PACS, EPIC EMR, AiDoc lesion detection, Powerscribe one, Syngio.Via and Tera-Recon image processing software, and other AI-enhanced diagnostic tools. Commitment to Research: With over $6M annually in research funding, we actively encourage and support academic pursuits in education and innovation. How to Apply Ready to advance your career with us? Send your CV to Shane Cox, at *************************** or call ************ for more information. Join Our Mission At UMass Memorial, we're not just hiring; we're building a community of caregivers who share a relentless pursuit of healing through clinical excellence, education, and innovation. Be part of our story. Be part of our future. Be part of UMass Memorial. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.
    $365k-435k yearly Auto-Apply 60d+ ago
  • Remote Market VP Pharmacy Compliance & Practice

    Humana Inc. 4.8company rating

    Boston, MA jobs

    A leading healthcare company in the United States seeks a Market Vice President of Pharmacy Professional Practice to oversee compliance across pharmacies. This role involves ensuring adherence to regulations while leading a team of professionals. The ideal candidate will possess a Bachelor's degree in Pharmacy, an active pharmacist license, and have substantial experience in pharmacy compliance. Competitive compensation includes a salary range of $223,800 - $313,100 per year with bonus eligibility and comprehensive benefits. #J-18808-Ljbffr
    $99k-123k yearly est. 2d ago
  • Program Director, R&D PMO

    Hologic 4.4company rating

    Marlborough, MA jobs

    Newark, DE, United States United States Are you a seasoned program leader ready to drive large-scale innovation and deliver new medical solutions to market? Join our Business Operations team as a **Program Director, R&D PMO** and play a pivotal role shaping global product strategy and execution for the Breast and Skeletal Health Solutions division. Open to remote work with 25% travel. As **Program Director, R&D PMO** , you will provide strategic program management and operational leadership for the execution of high-impact programs, guiding them from development through commercialization. You'll work across a global, matrixed organization, building bridges between functions and inspiring teams to deliver solutions that improve patient outcomes worldwide. **Key Responsibilities:** + Lead large strategic programs, translating vision into integrated, executable plans-including scenario planning, prioritization, and stage gate approvals. + Drive global cross-functional teams in a matrix environment, ensuring alignment and focus on strategic goals, risk mitigation, and resource optimization. + Collaborate with Finance and leadership teams to manage program budgets, forecasts, and variance analysis. + Oversee program documentation, communications, and stakeholder engagement, ensuring timely dissemination of updates and decisions. + Ensure cross-functional readiness for governance, stage gate reviews, and escalation resolution. + Champion PMO best practices, reporting processes, and portfolio analyses. + Mentor junior team members, fostering a culture of execution, continuous learning, and collaboration. + Develop and implement KPIs and metrics to evaluate program management effectiveness and drive continuous improvement. + Lead relevant sub-core teams and, when applicable, align external partnerships for joint development. + Cultivate a high-performance team culture, motivating and inspiring confidence, trust, and accountability. + Encourage a growth mindset through mentoring, coaching, and sharing best practices. + Promote a collaborative environment where ideas are shared, assumptions challenged, and execution excellence is achieved. **What We're Looking For:** + Bachelor's degree required; Master's or PhD strongly preferred. + 15+ years of experience (12+ years with Master's, 10+ years with PhD) leading large, global cross-functional programs in medical device or regulated industry. + Demonstrated success delivering medical product introductions globally and navigating complex regulatory environments. + Prior experience in Marketing or R&D within the medical device industry strongly preferred. + Expertise in phase/gate approaches to New Product Development and Commercialization. + Proven track record of developing KPIs, program metrics, and driving PMO process standardization. + Excellent leadership, communication, and interpersonal skills-with the ability to influence and collaborate at all levels. + Advanced proficiency in Project Management tools (Smartsheet, MS Project, Power BI/One Pager Pro). + PMP Certification strongly preferred. + Experience with ISO and FDA quality systems regulations and medical device development cycles. **Physical & Travel Requirements:** + Ability to sit, stand, walk, reach, stoop, kneel, crouch, or crawl as needed. + Occasional exposure to hazardous chemicals or materials. + Travel up to 25%. **So why join Hologic?** We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you. The annualized base salary range for this role is $119,300 - $186,600 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. As part of our commitment to a fair and accurate evaluation of each candidate's qualifications, we require all applicants to refrain from using AI tools, such as generative AI or automated writing assistance, during any stage of the interview process. Responses influenced by AI may result in disqualification. We appreciate your understanding and cooperation in ensuring a transparent and equitable selection process. Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans. LI-#DS1
    $119.3k-186.6k yearly 35d ago
  • Healthcare Data Analyst/Engineer "Claims & EDI Expert"

    Healthcare Financial, Inc. 3.7company rating

    Quincy, MA jobs

    Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year Use Your Data Skills to Make Healthcare Work for Everyone Are you passionate about using data to drive real change in healthcare? We're looking for a Healthcare Data Analyst/Engineer to join our Client Success team and play a pivotal role in delivering accurate, high-quality demographic, eligibility, and claims data. In this role, you'll bridge clinical concepts with technical expertise, transforming complex datasets into clear, actionable insights that help improve healthcare outcomes for vulnerable populations. You'll collaborate across teams to validate, interpret, and visualize healthcare data, ensuring integrity, compliance, and usability. From building dashboards to analyzing Medicaid and Medicare data, your work will directly inform business decisions and strengthen the quality of services we deliver. What You'll Do Analyze healthcare claims and EDI transaction sets (837, 835, 834) to ensure accuracy and compliance. Write and optimize SQL queries to manage and interpret large datasets. Develop dashboards and data visualizations (Tableau, SuperSet, or similar). Collaborate across departments to improve workflows and reporting accuracy. Translate complex data findings into clear, actionable insights for stakeholders. What You'll Bring 3-5 years of experience in Managed Care, Healthcare, or Medical Insurance Claims. Strong knowledge of Medicaid, Medicare, HIPAA, and healthcare data governance. Expertise in SQL (MySQL, PostgreSQL) and familiarity with EDI formats (835, 837, 834). Experience with BI/reporting tools (e.g., Tableau, SuperSet). Excellent analytical, communication, and problem-solving skills. Why Join Us Make a Difference: Help improve access to vital benefits and services for low-income and disabled individuals. Collaborative Environment: Join a supportive, mission-driven team that values your ideas. Professional Growth: Opportunities for learning and advancement. Competitive Compensation: Salary and benefits that reflect your expertise. Flexibility: Work remotely or in a hybrid model that fits your life. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $80K-$110K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.
    $80k-110k yearly Auto-Apply 41d ago
  • Behavioral Health Specialist

    Massachusetts Eye and Ear Infirmary 4.4company rating

    Somerville, MA jobs

    Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Health Plan is hiring for two Behavioral Health Specialists to work as part of an interdisciplinary care team providing expert recommendations for managing behavioral health conditions and providing specialized coordination of care for enrollees with Serious Mental Illness (SMI) and Substance Use Disorders (SUD). As the behavioral health clinical expert on the Interdisciplinary Care Team, the Behavioral Health Specialist partners with the Interdisciplinary Care Team, facilities, and providers to address behavioral health challenges, evaluate treatment options, and implement targeted strategies and interventions. Essential Functions • Collaborate with interdisciplinary care teams (ICT)-including LTSC, GSSC, primary care providers, specialists, and behavioral health treatment facilities-to support program enhancements, process improvements, care coordination, discharge planning, and aftercare. • Participate actively in ICT meetings, contributing insights on behavioral health concerns, treatment options, care strategies, and engaging in collaborative decision-making regarding enrollees' care. • Receive and triage behavioral health and substance use referrals, coordinating with the ICT and primary care providers to refer enrollees to appropriate inpatient or outpatient services. • Develop, update, and implement enrollee-centered care plans in collaboration with enrollees and care teams, promoting self-care, shared decision-making, and addressing identified needs through routine engagement and proactive outreach. • Conduct outreach, assessments, and home visits via telephonic, electronic, or in-person contact for identified enrollees, including routine evaluations and post-transition care. • Monitor clinical status to identify early signs of deterioration, intervening proactively with the ICT to prevent unnecessary hospitalizations and escalate behavioral health needs during weekly case conferences. • Establish consistent communication and reporting schedules with providers and enrollees to review enrollee status, progress toward goals, care needs, utilization plans, and follow-up. • Ensure compliance with DSNP regulations and quality assurance standards by documenting, monitoring, and evaluating enrollee interventions and care plans accurately within electronic medical record systems. • Serve as a key resource and liaison within the ICT by addressing enrollee questions, concerns, and care needs, facilitating access to services, and performing additional duties as assigned by the supervisor. Qualifications Master's Degree required Licensed Independent Clinical Social Worker (LICSW) required Minimum 3 years of direct clinical experience required Certified Case Management Certification preferred Previous counseling experience 5-7 years preferred Experience with community case management preferred Experience with Dually Eligible Enrollees (Medicare and Medicaid) preferred NCQA experience preferred Skills for Success Competency in working with multiple health care computer platforms, EPIC experience preferred Experience working with individuals with complex medical, behavioral, and social needs Strong communication and interpersonal skills to effectively engage with enrollees and interdisciplinary teams Critical thinking and problem-solving skills. Demonstrates autonomy in decision-making Strong organizational skills with an ability to manage routine work, triage and reset priorities as needed Interpersonal skills and ability to work effectively with providers and their staff to develop rapport, build trust, and promote Population Health initiatives. Excellent oral, written, and telephonic skills and abilities Competency in working with multiple health care computer platforms Ability to work effectively in a complex fast fast-paced medical environment and multiple practice locations Ability to work independently while contributing to a collaborative team environment Knowledge of healthcare and community BH services to assist enrollees effectively Must be comfortable with change, have the ability to adapt and pivot as part of continuous process improvement activities Additional Job Details (if applicable) Working Model Required This is a full-time position with a schedule of Monday through Friday, 8:30 AM-5:00 PM EDT with the ability to flex hours to meet members' needs This is a hybrid schedule, which includes practice-based work, remote work, and in-person home and community visits (these days will vary weekly and these visits may increase as the program launches) Must be local, ideally in Eastern, MA with the ability to travel to the community. This role offers autonomy to build own schedule to accommodate members' needs. Remote working days require stable, quiet, secure, compliant working station and access to Teams Video via MGB equipment Our goal will be to geographically align employees, which depends on residence, and can vary based on business needs, member enrollment, and team staffing. Employees must accommodate the hybrid work model, including practice-based work, remote work, and in-person home and community visits with members. The member population will reside primarily in Essex, Middlesex, Suffolk, Norfolk, Plymouth, Bristol, Dukes, and Nantucket counties. The responsibilities and caseload may be adjusted based on enrollment trends. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $78,000.00 - $113,453.60/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $34k-43k yearly est. Auto-Apply 60d ago
  • Technical Support Specialist, Off Hours

    Medical Information Technology, Inc. 4.8company rating

    Fall River, MA jobs

    The Off-Hours Technical Support team is essential to ensuring our customers have a reliable, secure, and high-performing MEDITECH EHR system. This team addresses technical challenges impacting the system's core code, web infrastructure, and integrations (REST APIs). Beyond troubleshooting, the Off-Hours Technical Support team collaborates with customers and vendors on large-scale IT projects. This collaborative effort resolves a wide range of issues, including software bugs, hardware malfunctions, network problems, and functionality issues within the customer's MEDITECH EHR solution. As a member of our Technical Support team, your job would involve: * Identifying and troubleshooting technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas * Collaborating with other members of the Off-Hours technical team to triage and resolve identified issues, including those within the infrastructure and/or applications * Serving as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting * Working on scheduled customer technical projects during off-hours to minimize customer downtime. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc. * Collaborating with customers and assisting vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with their MEDITECH EHR solution * The position is located in our Southcoast (Fall River) location, with certain days allowed in Foxborough * Hours for the position are Tuesday - Friday, 12:00 AM - 9:00 AM Requirements * Bachelor's or associate degree with coursework in a computer-related field * Familiarity with Windows Server and desktop environments * LAN/WAN and PC maintenance skills * Experience with database management and architecture * Flexible and proactive approach to problem-solving * Exceptional written and verbal communication skills * Strong analytical and problem-solving skills * Ability to multitask in a fast-paced environment. Hiring salary range: $54,000- $66,000 per year. This position includes a 15% shift differential. Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law. MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays. This is a hybrid role which includes a blend of in-office and remote work as designated by the management team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.
    $54k-66k yearly 60d+ ago
  • Athlete Services Data Manager

    Boston Athletic Association 3.9company rating

    Hopkinton, MA jobs

    The Boston Athletic Association (B.A.A.) is a non-profit organization with a mission to promote a healthy lifestyle through sports, especially running. The B.A.A. is committed to a world where all people can access and benefit from running and an active lifestyle. The B.A.A. advances its mission and vision by organizing mass-participatory running events such as the Boston Marathon, creating or supporting community fitness events, and sponsoring a running club that serves the greater Boston area. ABOUT THE ROLE Reporting to the Director of Athlete Services, the Athlete Services Data Manager is responsible for key data management processes, primarily related to event registrations. The position leads all registration functions in the B.A.A.'s customer relationship management system (Salesforce), and ensures timely, accurate processing and reporting of registration data for B.A.A. events. In addition, the Athlete Services Data Manager is the project manager for onsite activities, such as bib distribution and race-day registrations. Through their work on the Athlete Services team, they positively impact the experience of the B.A.A.'s participants. RESPONSIBILITIES Manage race registration submissions, verification, and entry fee processing. Manage the Boston Marathon qualifying time verification process during pre-verification and registration periods. Manage programs and initiatives, including, but not limited to: Communications and bib identification for various programs and groups of athletes. Consecutive Program, including verification of results and issuance of invitational entry instructions. International Tour Program activities, such as invoice tracking, issuance of invitational entry instructions and communications around registration timelines. Registration Protection program. Lead registration and entry tracking for non-marathon events, and assist with bib assignment and distribution in partnership with the Director of Athlete Services Manage Bib and Timing Tag Program, including bib order, bib assignment, preparation and bib distribution, and verification of timing tags, ensuring accuracy and functionality. Serve as primary support for B.A.A. Distance Medley events, including the Boston 5K, B.A.A. 10K and Boston Half Marathon Registration, working closely with the Salesforce and Communications teams to manage registration in addition to coordinating onsite race day logistics for Athlete Services. Maintain the qualifying race results database to include communications to race directors, verification of USATF certifications, and adaptation of all necessary procedures within Salesforce. Seek to continuously improve the database and related processes. With the Director of Athlete Services, liaise with Operations and Communications Teams to support adjudication and results for all events. Collaborate creatively with the Salesforce Team to drive innovation in Athlete Services' Salesforce processes and reporting dashboards, while maintaining and enhancing data management strategies to ensure accuracy and integrity. Support the Director of Athlete Services with timelines and work processes to assure clear communication and functionality of race registrations. Manage public-facing functions of Athlete Services throughout race weekends to provide superior customer service. Collaborate with Athlete Support Coordinator to identify and track trends or opportunities from athlete feedback and recommend improvements related to Salesforce case management, registration or the participant experience. Assist with creating data export files for vendors. Manipulate and import data files to systems as necessary. Other duties as assigned. WHO WE'RE LOOKING FOR There are innumerable ways to learn, grow and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below. 3-5 years' experience in database management, or equivalent experience with customer relationship management platforms. Excellent analytical skills and the ability to navigate complex data sets. Possesses Excel skills, including, but not limited to utilizing advanced functions, manipulating data and data visualization (e.g., removing duplicates, data cleaning, PivotTables, PivotCharts). High-level understanding of data flows within and across systems. Detail oriented. Effective communication and customer service skills. Ability to build and maintain relationships, collaborating to achieve shared objectives. Strong organizational and time management skills. Can work independently and in a fast-paced environment. Proficiency in Microsoft Office and Salesforce strongly preferred. Willingness to advance and develop Salesforce capability through training required. Running industry knowledge and experience working at/for events preferred. Experience with credit card processing preferred. Willingness to work weekends and evenings, as needed. WORK EXPECTATIONS AT B.A.A We are a hands-on team and seek employees who are passionate about our work and service to our community. The Athlete Services Data Manager is a 40-hour/week, exempt position. The role will require working some weekends and evenings. There will be longer work hours surrounding events. Limited local travel required. Hybrid work schedule (combination of in-person and remote work possible). COMPENSATION & BENEFITS The salary range is competitive and commensurate with lived and professional experience. The B.A.A. will promote your professional growth and development by providing access to: Competitive health and dental insurance plans Life insurance, short-term, and long-term disability plans are funded 100% by the B.A.A. 401(k) matching dollar-for-dollar up to 6% after 6 months of service, and elective deferrals may begin upon hire An annual allotment of professional development funding (up to $2,000 per calendar year) Paid vacation based on years of service Comp. Time available for eligible work 11 paid holidays, 9 scheduled, and 2 floating Hiring range: annual salary of $65,000-$72,000. HOW TO APPLY To apply to this position, please prepare a resume and cover letter to the attention of the B.A.A. Human Resources team and submit your materials to Opportunities *********************. The B.A.A. is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status or any other status protected by applicable law.
    $65k-72k yearly 2d ago
  • Sr. Patient Experience Representative: Dentistry (Hybrid)

    Children's Hospital Boston 4.6company rating

    Brookline, MA jobs

    At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included. Position Summary / Department Summary The Senior Patient Experience Representative in the Department of Dentistry plays a critical role in ensuring timely access to care and an exceptional patient and family experience. This position manages incoming referrals, supports accurate specialty triage, and oversees hygiene scheduling to optimize clinic flow and access. Key Responsibilities Patient Experience, Access, and Scheduling * Deliver positive, effective customer service to patients, families, visitors, and staff in alignment with hospital and departmental standards * Monitor daily clinic activity and patient flow to optimize access * Schedule patient encounters and procedures across providers and specialties * Conduct appointment confirmation calls and text reminders two days prior to scheduled visits Hygiene Management and Scheduling * Manage and oversee hygiene schedules and templates * Monitor hygiene schedules daily to identify and address appointment availability * Manage the hygiene scheduling distribution list * Work assigned orders and scheduling tasks in Epic work queues Referral Management and Specialty Triage * Manage and monitor the Dentistry referral inbox * Triage referrals to appropriate dental specialties * Schedule referred patients within 48 hours of referral receipt, prioritizing urgent cases * Communicate with referring offices to obtain missing documentation, clarification, or follow-up as needed * Collaborate with external partners including Tufts, Cambridge Health Alliance (CHA), and Franciscan Children's Hospital (FCH) to facilitate smooth patient transitions Clinical Support and Administrative Operations * Process and distribute incoming faxes on designated days * Communicate real-time scheduling challenges, high-priority items, and clinic changes to clinical leadership * Manage the Dental Clinical Support Pool in Epic, including triage, responses, and scheduling * Provide support to Call Center or Frontline operations as needed * Answer, screen, and triage incoming calls; respond to routine inquiries and initiate emergency services when appropriate * Utilize office and clinical technology including Epic, phone systems, Microsoft Office, scheduling, billing, and patient portal tools Training and Process Improvement * Participate in training, onboarding, and cross-training of clinic staff on systems * Serve as a resource for staff regarding departmental processes, payer requirements, and operational procedures * Actively participate in departmental and organizational initiatives Minimum Qualifications Education * Required: High School Diploma or GED * Preferred: None specified Experience * Required: Minimum of one (1) year experience as a Patient Experience Representative or in a related healthcare role * Preferred: Experience in an ambulatory or dental clinical setting with referral management and complex scheduling responsibilities Schedule & Location * Shift: Full-time, 8:00 AM - 4:30 PM * Work Model: Hybrid after training * Location: 2 Brookline Place Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, a 403(b) Retirement Savings Plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
    $43k-51k yearly est. 9d ago
  • Technical Account Manager

    Cardinal Health 4.4company rating

    Boston, MA jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Job Description** As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used. **Position Summary** Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients. **Role contribution and responsibilities:** + Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs + Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes. + Monitors performance and recommends scope, schedule, cost or resource adjustments + Connects short-term demands to long-term implications, in alignment with the supporting business case. + Prioritizes multiple tasks while meeting deadlines + Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion. + Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. + Connects project objectives to broader organizational goals. + Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility. + Negotiates with stakeholders to obtain the resources necessary for successful project execution. + Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making. + High level of client contact in an Account Management portfolio approach. **What is expected of you and others at this level** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues + Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships **Accountabilities in this role** + Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services + Acts as single technical liaison for the client + Daily interactions with client to assess and advise client needs and requests + Analyze client program, needs and propose solutions and options that provide value to client + Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements. + Manage client deliverables, timelines, and artifacts + Monitor team backlog and prioritize activities to deliver on time, on budget, on scope + Anticipate client needs and proactively make program recommendations to enhance service value + Perform necessary project administration, project status, and risk, issue management _Qualifications_ + Master's Degree preferred + 3-5 years' experience of client relationship management experience at the account management level preferred + Prior experience working in a Specialty Pharmaceutical HUB environment, preferred + 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred + Proficiency in Microsoft Office products preferred + Strong oral and written communication skills, with executive facing presentation experience + Strong project management skills + Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Travel requirement up to 10% TRAINING AND WORK SCHEDULES: + Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. + This position is full-time (40 hours/week). + Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: + You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. + We will provide you with the computer, technology and equipment needed to successfully perform your job. + You will be responsible for providing high-speed internet. + Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $105,100-$150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.1k-150.1k yearly 5d ago
  • Community Healthlink Intern - Behavioral Health

    Umass Memorial Health 4.5company rating

    Worcester, MA jobs

    Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule Details: Scheduled Hours: Shift: Hours: 0 Cost Center: This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. This position engages in a program of field training to observe and provide therapeutic interventions in a variety of placement settings. Observes, learns, and uses basic skills for behavioral health interventions consistent with the requirements of their academic institution.About Internships at Community Healthlink 1. CHL interns are those looking for their first field placement 2. Interns at CHL work in supportive roles, closely with supervisors. 3. They assist with comprehensive assessment activities, collaborate on treatment plans, provide brief therapeutic 1:1 interventions, milieu management, case management to support aftercare referrals and discharge planning, as well as crisis intervention and de-escalation. 4. Generally, these interns are placed within programs that have a therapeutic milieu, and interns are not completing directly billable activities. Hiring Range: $15.00 - $15.50 Please note that the final offer may vary within this range based on the candidate's experience, skills, qualifications and internal equity considerations. I. Major Responsibilities: 1. Provides clinical support as defined by the level of care and service needs of the population served. Specific treatment expectations are defined by licensing and accreditation standards for each level of care and internship expectations as agreed upon between the student, school, and program. 2. Assists with comprehensive assessments consistent with needs of the population served. 3. Collaborates on the development of treatment plans consistent with regulations as required by the funder/licensor. Participates in treatment planning conferences. 4. Provides case management through brief therapeutic 1:1 interventions to coordinate aftercare referrals and discharge planning consistent with regulations and the level of care. Consults and collaborates with collateral contacts and providers as appropriate for the level of care. 5. Coordinates and facilitates individual or group interventions to address the clinical needs of the needs of the population served. II. Position Qualifications: License/Certification/Education: Required: 1. Undergraduate student must be in a Bachelor's degree program in social work, counseling, public health, or related field. Or may be a practicum student in a Masters or Doctoral degree level program in Mental Health Counseling, Social Work, Marriage and Family Therapy, Clinical Psychology, or related program. 2. Some positions require a current valid US-issued driver's license and a registered, inspected, and insured automobile for work related purposes. 3. For MCI programs, a current valid US-issued driver's license and reliable transportation for work related purposes. Experience/Skills: Required: 1. Strong communication and organizational skills. 2. Detail oriented. 3. Willingness to learn. 4. Able to effectively work alone, and as part of a team. III. Physical Demands and Environmental Conditions: 1. Work is considered medium. May have to lift up to 10 lbs. frequently and up to 50 lbs. occasionally. 2. Work occurs in an indoor, patient-focused environment. ADDENDUM CCBHC-IA Intern Job Summary: Assists the CCBHC IA team in improving access to evidence-based services for behavioral health clients from diverse communities. Major Responsibilities: 1. Assists in tracking grant goals. 2. Gathers information from clients and data entry per grant requirements. 3. Contributes to infrastructure development to support sustainability. 4. Participates in training opportunities. 5. Participates on a CHL committee. 6. Identifies and carries out a special project. 7. Performs other related duties. License/Certification/Education: Required: 1. Undergraduate student must be in their 3rd or 4th year of completing a bachelor's degree in social work, counseling, public health, or related field. Experience/Skills: Required: 1. Interest in health equity and serving marginalized communities. 2. Strong communication and organizational skills. 3. Detail oriented. 4. Willingness to learn. 5. Able to effectively work alone, and as part of a team. 6. Available during business hours (9 a.m. to 5 p.m.)- number of hours per week are negotiable. 7. We will be working in a hybrid model with some time onsite and remote work from home. 8. Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. III. Physical Demands and Environmental Conditions: 1. Must be able to remain seated for extended periods of time. 2. Must be able to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medicals codes or alarms). 3. Must be able to work on a computer 80% of the shift. 4. The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.
    $15-15.5 hourly Auto-Apply 53d ago
  • Sr Business Consultant (Remote and Temporary)

    Maximus 4.3company rating

    Boston, MA jobs

    Description & Requirements Maximus is looking to fill a Sr Business Analyst position. The Sr Business Consultant position supports CDC initiatives by conducting data-driven evaluations of management and organizational structures to improve operational efficiency, customer experience (CX), and overall service quality. Assists in mapping and optimizing the customer journey using quantitative and qualitative insights to identify pain points and opportunities for improvement. Collects, verifies, and analyzes performance and survey data to uncover trends, measure customer satisfaction, and recommend actionable improvements that enhance service delivery and streamline processes. - Position is remote and temporary through August 31, 2026 - Must be available to work the occasional weekend or holiday depending on business needs - Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST -You will need to provide your own computer equipment during training. Maximus will provide computer equipment once training is completed. Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3 Essential Duties and Responsibilities: - Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects. - Assist in the application of activity and data modeling, transaction flow analysis, internal control and risk analysis, modern business methods, and performance measurement techniques. - Assist in establishing standards for information systems procedures. - Develop solutions to a variety of complex problems. - Develop and apply organization-wide information models for use in designing and building integrated shared software and database management systems and data warehouses. - Follow Information Management guiding principles, cost savings, and open system architecture objectives. Responsibilities: - Data Analysis & Insights: Collects and validates operational, performance, and customer satisfaction survey data; performs trend analysis and develops metrics to measure efficiency and CX outcomes. - Customer Journey & CX Optimization: Maps end-to-end customer interactions; identifies friction points and designs solutions to improve engagement and satisfaction. - Survey Analysis: Analyzes customer feedback and survey results to identify drivers of satisfaction and areas for improvement; translates insights into actionable strategies. - Process Improvement: Applies data-driven methodologies (e.g., Lean, Six Sigma principles) to redesign workflows, reduce bottlenecks, and improve turnaround times. - Reporting & Visualization: Develops dashboards, models, and reports to communicate findings; prepares presentations for leadership and stakeholders. - Facilitation & Collaboration: Leads working groups and stakeholder sessions to align on improvement strategies; ensures recommendations are actionable and measurable. - Continuous Improvement: Monitors implemented changes for impact; iterates based on performance data, survey feedback, and evolving CDC objectives. This position requires the use of your own personal computer or laptop during the training period (tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide the required equipment. Maximus will provide computer equipment once training is completed. Home Office Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ****************** - Minimum 5mpbs upload speed - Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router - Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) - Private and secure work area and adequate power source - Must currently and permanently reside in the Continental US Minimum Requirements - Bachelor's degree in related field. - 5-7 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 120,000.00 Maximum Salary $ 130,000.00
    $109k-140k yearly est. Easy Apply 6d ago

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