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Room attendant vs guest service attendant

The differences between room attendants and guest service attendants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a room attendant has an average salary of $27,596, which is higher than the $27,051 average annual salary of a guest service attendant.

The top three skills for a room attendant include cleanliness, dryers and bed linens. The most important skills for a guest service attendant are golf carts, cleanliness, and customer service.

Room attendant vs guest service attendant overview

Room AttendantGuest Service Attendant
Yearly salary$27,596$27,051
Hourly rate$13.27$13.01
Growth rate1%-4%
Number of jobs101,63772,078
Job satisfaction--
Most common degreeHigh School Diploma, 39%Bachelor's Degree, 50%
Average age4848
Years of experience--

What does a room attendant do?

A room attendant is responsible for managing guest rooms, ensuring its safety and comfortability for the guests. Room attendants' duties include maintaining the cleanliness of rooms by following cleaning schedules, inspecting the furniture and other room items, reporting any damaged furniture for immediate replacement, replacing bed and bathroom amenities, restocking foods and emptying trash containers, and responding to guests' inquiries and requests. A room attendant must have excellent customer service and organizational skills to keep the highest customer satisfaction.

What does a guest service attendant do?

The guest service attendant attends to the services of guests at the main door or lobby of an accommodation property. The attendant handles everything concerning guest arrival and departure and may even have to assist in valet parking. You are required to assist guests with their luggage and ensuring they have a pleasurable stay. In addition to that, you may be called upon to perform certain front desk duties and assist the housekeeping and security teams as well.

Room attendant vs guest service attendant salary

Room attendants and guest service attendants have different pay scales, as shown below.

Room AttendantGuest Service Attendant
Average salary$27,596$27,051
Salary rangeBetween $21,000 And $34,000Between $21,000 And $34,000
Highest paying CitySeattle, WA-
Highest paying stateWashington-
Best paying companyAspen Snowmass-
Best paying industryHospitality-

Differences between room attendant and guest service attendant education

There are a few differences between a room attendant and a guest service attendant in terms of educational background:

Room AttendantGuest Service Attendant
Most common degreeHigh School Diploma, 39%Bachelor's Degree, 50%
Most common majorBusinessBusiness
Most common college--

Room attendant vs guest service attendant demographics

Here are the differences between room attendants' and guest service attendants' demographics:

Room AttendantGuest Service Attendant
Average age4848
Gender ratioMale, 31.0% Female, 69.0%Male, 38.3% Female, 61.7%
Race ratioBlack or African American, 10.1% Unknown, 4.5% Hispanic or Latino, 18.6% Asian, 5.4% White, 59.9% American Indian and Alaska Native, 1.5%Black or African American, 9.6% Unknown, 4.5% Hispanic or Latino, 19.1% Asian, 5.6% White, 59.8% American Indian and Alaska Native, 1.5%
LGBT Percentage4%4%

Differences between room attendant and guest service attendant duties and responsibilities

Room attendant example responsibilities.

  • Operate incinerators and trash compactors to dispose of garbage.
  • Clean and prepare suites to upholding standards.5 diamond standards AAA standards
  • Clean, disinfect, and deodorize lavatories, urinals and toilet bowls.
  • Report all missing items from room (i.e., irons/boards, hair dryers, etc . )
  • Clean windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Clean windows.and glass partitions, and mirrors, using soapy water and other cleaners, sponges and squeegees.
  • Show more

Guest service attendant example responsibilities.

  • Manage other GSA make sure that they are treating guests with up most respect and make them feel welcome.
  • Operate POS and process returns, exchanges, and defective items.
  • Train new hires: completely learning plans, tax forms, cashier basic POS training.
  • Maintain organization and cleanliness of department.
  • Follow safety and cleanliness requirements by company's standards
  • Train front staff, attaining increase productivity in booking appointments and troubleshooting appointment concerns.
  • Show more

Room attendant vs guest service attendant skills

Common room attendant skills
  • Cleanliness, 21%
  • Dryers, 9%
  • Bed Linens, 7%
  • Hotel Guests, 6%
  • Hotel Standards, 3%
  • Safety Hazards, 3%
Common guest service attendant skills
  • Golf Carts, 14%
  • Cleanliness, 12%
  • Customer Service, 10%
  • Front Desk, 10%
  • Reservations, 7%
  • Excellent Guest, 7%

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