Department: Admin
Reports To: Operations Manager
Employment Status: FT, PT, Casual
FLSA Status: Non-Exempt
About the Employer
Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at ******************
Position Summary
Patient Scheduler will be responsible for checking-in and checking-out patients and understanding patient's needs to successfully organize and schedule procedures accordingly and promptly. This candidate will have responsibilities and duties that include scheduling procedures via phone, informing and educating patients regarding procedures, communicating with necessary providers regarding patients' status, data entry, as well other duties as needed.
Register new patients.
Verify insurance and patient demographic information.
Schedule appointments following the PPW Scheduling Guidelines.
Answer a multi-line phone and transfer appropriately.
Demonstrate general knowledge of ASC and clinic procedures and answers general questions related to them.
Apply appropriate customer service skills and proactive communication when dealing with patients.
Speak clearly and in a mature, professional manner.
Demonstrate patience, compassion, kindness, and empathy.
Understand Insurances and submit procedures for authorization.
Able to multitask.
All other job duties as assigned.
Qualifications
High School diploma or equivalent.
Excellent communication and organizational skills
Strong data entry skills
Time management skills
HIPAA Compliance
Understanding of company Policy and Procedures
Working knowledge of Microsoft Office.
Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.
We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job related disability, or any other legally protected status.
$29k-52k yearly est. Auto-Apply 9d ago
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Patient Scheduler
Ppwhealth
Scheduler job in Madison, WI
Department: Admin
Reports To: Operations Manager
Employment Status: FT, PT, Casual
FLSA Status: Non-Exempt
About the Employer
Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at ******************
Position Summary
Patient Scheduler will be responsible for checking-in and checking-out patients and understanding patient's needs to successfully organize and schedule procedures accordingly and promptly. This candidate will have responsibilities and duties that include scheduling procedures via phone, informing and educating patients regarding procedures, communicating with necessary providers regarding patients' status, data entry, as well other duties as needed.
Register new patients.
Verify insurance and patient demographic information.
Schedule appointments following the PPW Scheduling Guidelines.
Answer a multi-line phone and transfer appropriately.
Demonstrate general knowledge of ASC and clinic procedures and answers general questions related to them.
Apply appropriate customer service skills and proactive communication when dealing with patients.
Speak clearly and in a mature, professional manner.
Demonstrate patience, compassion, kindness, and empathy.
Understand Insurances and submit procedures for authorization.
Able to multitask.
All other job duties as assigned.
Qualifications
High School diploma or equivalent.
Excellent communication and organizational skills
Strong data entry skills
Time management skills
HIPAA Compliance
Understanding of company Policy and Procedures
Working knowledge of Microsoft Office.
Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.
We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job related disability, or any other legally protected status.
$29k-52k yearly est. Auto-Apply 9d ago
Patient Scheduler
Pro Spine and Pain
Scheduler job in Madison, WI
Department: Admin Employment Status: FT, PT, Casual FLSA Status: Non-Exempt About the Employer Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at ******************
Position Summary
Patient Scheduler will be responsible for checking-in and checking-out patients and understanding patient's needs to successfully organize and schedule procedures accordingly and promptly. This candidate will have responsibilities and duties that include scheduling procedures via phone, informing and educating patients regarding procedures, communicating with necessary providers regarding patients' status, data entry, as well other duties as needed.
* Register new patients.
* Verify insurance and patient demographic information.
* Schedule appointments following the PPW Scheduling Guidelines.
* Answer a multi-line phone and transfer appropriately.
* Demonstrate general knowledge of ASC and clinic procedures and answers general questions related to them.
* Apply appropriate customer service skills and proactive communication when dealing with patients.
* Speak clearly and in a mature, professional manner.
* Demonstrate patience, compassion, kindness, and empathy.
* Understand Insurances and submit procedures for authorization.
* Able to multitask.
* All other job duties as assigned.
Qualifications
* High School diploma or equivalent.
* Excellent communication and organizational skills
* Strong data entry skills
* Time management skills
* HIPAA Compliance
* Understanding of company Policy and Procedures
* Working knowledge of Microsoft Office.
Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.
We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job related disability, or any other legally protected status.
$29k-52k yearly est. 8d ago
Patient Service Representative or Sales Associate
Joints In Motion Medical 4.4
Scheduler job in Madison, WI
that offers autonomy and flexible scheduling?
Do you thrive on the gratification derived from assisting patients in reaching their lifestyle goals following injury or surgery?
Do you have or want to develop the skills and expertise to make a difference in patients' lives and build valuable partnerships with referring medical practitioners?
Do you aspire to gain valuable experience as a pathway to a lucrative career in medical sales?
You can achieve all these things as a member of our team in the Patient Service Representative role.
At Joints In Motion Medical, LLC (JIMM) the Patient Service Representative (PSR) is a valuable team member that works directly with orthopedic patients who will benefit from the equipment and services that we provide. In this rewarding position, you will become an expert in the field of orthopedic rehabilitation, providing delivery, fitting, and instruction of orthopedic durable medical (DME) equipment to patients that will assist them in their recovery following injury or surgery in the Greater Madison, WI area.
In this role, the PSR also communicates to patients the benefit coverage information provided by the home office. The PSR is also responsible for collecting patient payments and timely submission of accurate delivery documents, while maintaining patient privacy and providing quality care. The PSR position can provide valuable experience for those interested in a role in medical sales, and can lead to a sales career track within our organization. In fact, most of our current sales team developed their expertise in the PSR role first.
Small company with a competitive full benefit package for full-time eligible staff that includes 401(K) match, company paid life and short term disability, paid holidays, birthday and additional paid time off. Choice of insurance medical plans, vison and/or dental coverage.
PSR Full-time compensation ranges from $36,000 to $65,000 annually, based on knowledge, skills, abilities, education, and experience. Great career starter with a small business.
Our Sales Associates require proven sales experience and earn a base salary plus commission and bonus opportunity. They also perform the service responsibilities of the PSR with the added element of business relations and development.
Requirements
Must possess superb time management, problem-solving and communications skills.
Requires own reliable transportation and good standing driver license.
Requires ability to operate a computer, smart phone and tablet.
Must be able to independently lift up to 50 lbs.
While prior Fitter and/or patient care experience and/or education and experience in sports medicine, kinesiology, exercise science, athletic training and physical therapy is preferred, JIMM is willing to train the ideal candidate that exhibits initiative and possesses proficient communication, organization, time management, and customer service skills.
Proven sales ability required for Sales Associate consideration.
$36k-65k yearly 60d+ ago
2nd Shift Appointment Scheduler
Storm Guard Franchise Systems LLC
Scheduler job in Verona, WI
Job Summary - Appointment Coordinator Second Shift Are you looking for a rewarding role where you can make a real impact? Do you thrive on connecting with people and being rewarded for your performance? We are seeking an energetic, motivated, and personable individual to join our team as an Appointment Coordinator for weekday, second shifts and Saturday shifts. In this role, you will handle inbound and outbound calls, schedule appointments for our sales team, and follow up with potential clients. This is an opportunity to grow within a well-established and rapidly expanding company.
We are a rapidly growing organization with great opportunities for motivated and hard-working professionals who have an interest in building a successful career by assisting customers in time of need. You will be the first point of contact representing Storm Guard so customer service etiquette is a must!
* Have a professional, friendly phone demeanor
* Must be comfortable making outbound calls (cold calls)
* Must be able to work 2-8pm Mon-Thurs and 8-4:30 on Saturdays
* You understand that your total salary is base pay + commission
Join us as an Appointment Coordinator where you can contribute your skills while growing your career in a supportive environment!
Job Types: Full-time, Part-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Schedule:
* Day shift
* Evening shift
Work Location: In person
$28k-36k yearly est. 60d+ ago
Inbound Appointment Scheduler
Hiregy
Scheduler job in Freeport, IL
Inbound Appointment Scheduler Marketing Administrator
is onsite
Pay: $70-$75K yearly total comp average $20.00 per hour + commission percentage of total sales
Type: Direct hire
Schedule: Work days are Saturday, Sunday, and (3) weekdays
Weekdays: 11:00 AM to 7:00 PM or 12:00 PM to 8:00 PM
Weekends: 7:00 AM to 3:00 PM or 8:00 AM to 4:00 PM
Training schedule: M-F, 8:00 AM to 5:00 PM for about two weeks
Career outlook: Join a stable, growing team with abundant leads! Benefits include health, dental, vision, pet insurance, 401k with match, and more. Growing organization, terrific tenure, amazing training, great work environment, you have the opportunity to make an exceptional salary while working with wonderful people.
Summary:
This role is for the concrete division. Leads will write-in or call-in (multi-channel) and your job is to schedule them for estimates.
Job description:
Customer Communication: Serve as the primary point of contact for inbound calls, emails, texts, and web inquiries, ensuring professional and friendly engagement.
Appointment Scheduling: Coordinate and schedule estimates and consultations based on customer location, representative availability, and company objectives.
Schedule Management: Maintain and update daily calendars for sales representatives to optimize routing and minimize downtime.
Customer Service Support: Address general inquiries and resolve scheduling conflicts or discrepancies promptly and accurately.
Administrative & CRM Management: Keep customer records and appointment notes current in company systems while providing additional administrative support to marketing and sales teams.
What does success look like?
Ramp up period for commission is typically approximately 90 days.
There are many warm leads available in the pipeline, not enough Marketing Administrators to address the inquires.
Nice to have:
Sales experience or experience overcoming objections
CRM Excellence
Energetic, people-oriented personality - thrives on engaging with others and building rapport. Ideal candidates often come from roles like bartenders, servers, hair stylists, or fitness instructors, where connecting with people is second nature. Ability to confidently encourage appointment bookings without being pushy is key.
Requirements:
Must have previous experience in a customer-focused service role (open to hospitality, etc.).
Must be computer proficient to navigate and learn CRMs, and multiple software systems.
Must have professional verbal and written communication skills.
High school diploma or equivalent
Background check required
$70k-75k yearly 17d ago
Service Scheduling Coordinator
Facility Gateway Critical Services 3.6
Scheduler job in Madison, WI
WHO WE ARE
We are the competitively unique OEM-agnostic provider of comprehensive services in the critical power spaceserving both commercial and public sector markets. Based in Madison, Wisconsin, Facility Gateway (FGC) offers coast-to-coast tailored solutions that align customer values with employee satisfaction. Unlike many of our competitors, we develop, foster, and then closely match our core competencies with our customers' operational needs. That means no overselling and no underperformingjust straightforward, clear-cut, customer-centric offerings that are planned and coordinated by a top-notch administrative team and executed by a highly-skilled and tenured field support team.
Sound intriguing? Are you the next member of the Facility Gateway family? We challenge you to experience the difference first-hand and join our rapidly growing Madison administration team today!
WHO YOU ARE
As a Services Scheduling Coordinator based in our Madison facility, you will directly support our customers through the coordinated and collaborative planning and scheduling of onsite preventative, corrective and restorative maintenance of critical power systems (i.e., UPS, DC systems, inverters, PDUs, STS, and standalone reserve battery technologies). You will foster both new and existing customer growth as a direct interface between customers and service team members and partners and as a direct liaison to our business development team. You will execute critical thinking, problem solving and effective communication skillsperhaps all in parallel at times. As a Services Scheduling Coordinator for Facility Gateway, you will coordinate the effective and efficient utilization of service team resources to drive swift and superb solutions that address our customer needs and ensure company goals are achieved. You work well in non-static situations and can react and adapt quickly, as necessary. You are comfortable both working independently and supporting and driving team efforts, when required. You're a self-starter and a go-getter.
YOUR PRIMARY DUTIES AND RESPONSIBILITES
Maintain schedule communications between internal and external stakeholders.
Review daily/weekly/monthly events to ensure all activities happen in a timely manner
Provide T&M and Equipment quotes to sales team
Research all previous quote history and use as a guideline to establish market pricing
Interface with reps and vendors and act as central contact with sales management in price negotiations
Coordination of labor and materials for T&M
Quality control (making sure the correct equipment is ordered/shipped)
Manage the relationship with the client and all stakeholders
Establish and maintain relationships with third parties/vendors
Report and escalate to management as needed
Emergency Call and after-hours support
Other business-related duties as directed by management
THE QUALIFICATIONS WERE SEEKING
High School diploma (or equivalent)
Associates degree with a business or administration concentration preferred -OR-
Prior route-based services scheduling experience preferred
YOUR KEY COMPETENCIES
Conduct tactful and respectable interactions with customers and fellow team members to maintain productive, harmonious relationships.
Promote and exhibit an always selling mentality when communicating with customers, service partners, and vendors.
Possess a fundamental IT fluency with a focus on the Microsoft Office suite (Outlook, Excel, Teams, OneDrive, and Word primarily) and cloud-based SaaS solutions, as they apply to work productivity.
Promote, mentor, and correct personnel activities and behaviors, when necessary.
Live and project a customer and company commitment mentality through a routine focus on process, attention to detail, on-time service delivery, and an uncompromised dedication to the achievement of both customer and company objectives.
Utilize proven reasoning abilities, sound judgement, excellent oral and written communication skills, and a collaborative approach to the team dynamic (even when operating independently).
ADDITIONAL ROLE REQUIREMENTS
Standard workweek: M-F, 8 AM 5 PM, but should anticipate minimal temporary adjustments to support fellow team member PTO and training cycles.
Must possess a valid U.S. state or territory issued drivers license.
Supports the after-hours emergency service request response rotation with other team members.
WHAT WE OFFER
Competitive base salary (
Range: $45,000 - $60,000 annually
)
After hours coverage bonus
Seven paid holidays + two paid half-days (Christmas Eve & New Years Eve) annually
Annual vacation/PTO hours accrual per pay period
United Health Medical/Delta Dental/Delta Vision/FSA benefits
401K retirement plan with generous employer match
Company-funded and Voluntary Term Life/AD&D/Disability benefits
THE FINE PRINT
1.We at Facility Gateway Corporation pride ourselves in our approach to transparency in recruitment, team member growth, and retention. We believe that what you see is what you get, and it is our job to present to our candidates the most up-to-date and accurate representation of the current job requirements for any and all open positions we are seeking to fill at any given time. However, wed be remiss if we believed our roles are NOT dynamic and will include an exhaustive and unchanged list of responsibilities until the end of time. Therefore, we are bound by duty to inform our applying candidates through this disclaimer that this posting and job description may not necessarily be inclusive of all assigned duties, responsibilities, or aspects of the job described, now or in the future, and may be amended at any time at the sole discretion of Facility Gateway Corporation.
2.Facility Gateway Corporation and its subsidiaries provide equal employment opportunities to both employees and applicants for employment. We strictly prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$45k-60k yearly 16d ago
Medical Office Scheduler
Orthopedic & Spine Centers of Wisconsin
Scheduler job in Madison, WI
Job Description
Come join our amazing team!
Benefits:
Competitive Health & Welfare Benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Minimum Qualifications:
Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
Knowledge of medical terminology and insurance plans.
Essential Functions
Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
Collect all pertinent demographic information, insurance information, and medical information.
Utilizes scheduling tools and a referral system to schedule patient appointments.
Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient's chart.
Answer and resolve all incoming calls and requests in a timely and accurate manner.
Communicate with supervisor and/or leads about potential patient concerns.
Triage and relay necessary messages to appropriate staff members.
Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
Ensure strict confidentiality of all health records and member information.
Meets HIPAA guidelines
$27k-35k yearly est. 3d ago
Medical Office Scheduler
Healthcare Outcomes Performance Company 4.2
Scheduler job in Madison, WI
Come join our amazing team!
Benefits:
Competitive Health & Welfare Benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Minimum Qualifications:
Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
Knowledge of medical terminology and insurance plans.
Essential Functions
Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
Collect all pertinent demographic information, insurance information, and medical information.
Utilizes scheduling tools and a referral system to schedule patient appointments.
Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient's chart.
Answer and resolve all incoming calls and requests in a timely and accurate manner.
Communicate with supervisor and/or leads about potential patient concerns.
Triage and relay necessary messages to appropriate staff members.
Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
Ensure strict confidentiality of all health records and member information.
Meets HIPAA guidelines
$26k-32k yearly est. 60d+ ago
Scheduling Coordinator
Paradigm Oral Surgery
Scheduler job in Madison, WI
This is an in person, Monday-Friday position at our East location: 5302 Buttonwood Drive, Madison, WI 53718
**************************
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Greets patients and visitors immediately upon arrival with a friendly demeanor.
Answers the phone promptly with a smile.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Prepares a daily schedule for each provider.
Prepares patient charts.
Manages patient flow to reduce patient wait time.
Assists patients as necessary.
Maintains reception area in a neat and orderly condition.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
University of Wisconsin Hospitals and Clinics Authority 3.8
Scheduler job in Middleton, WI
Work Schedule: 80% FTE, 32 hours per week. Shifts scheduled Monday through Friday between the hours of 8:00 AM - 5:00 PM. Hours may vary based on the operational needs of the department.
Pay: UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay
Be part of something remarkable
Join the #1 hospital in Wisconsin where you'll be the gateway to remarkable healthcare by providing excellent phone-based customer service!
This is a great role to start your career with UW Health. This position offers a wide range of growth opportunities to staff members dedicated to serving our patients.
We are seeking a Patient Scheduling Coordinator to:
• Facilitate and coordinate the care of our patients through effective and timely scheduling.
• Schedule complex appointments which require the coordination of multiple resources to complete scheduling for surgical and non-surgical procedures.
• Evaluation of scheduling policies and procedures.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Act as a liaison with leadership to determine scheduling resource needs.
Education:
Minimum - High school diploma or equivalent.
Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.
Work Experience:
Minimum - One (1) year of previous experience working in an office or customer service environment.
Preferred - One (1) year or more of electronic medical scheduling.
Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
Job DescriptionUW Hospital and Clinics benefits
$29k-36k yearly est. Auto-Apply 17d ago
Bilingual Lead Medical Coordinator_JOR
National Youth Advocate Program 3.9
Scheduler job in Madison, WI
Working At NYAP
NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
33 Paid days off each year! (11 holidays + 22 days PTO)
Healthcare Benefits for you and your family
Pet insurance that provides discounts and reimbursements
Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU's and ongoing trainings/education
Why Work with Us? Exciting Benefits and Opportunities at NYAP!
The Lead Medical Coordinator is responsible for overseeing health services as well as coordinating the provision of timely, appropriate health services for children in care. Lead Medical Coordinators supervise Medical Coordinators and provide appropriate staff training on medical, dental, and public health topics relevant to pediatrics, adolescent, and migrant health. They are responsible for developing and maintaining policies and procedures for confidential health record management, triage of health concerns, medical emergency response, environmental health and safety, and post-release health care planning/care coordination.
RESPONSIBILITIES
The Lead Medical Coordinator will be responsible for the following:
Perform all work in a manner consistent with the National Youth Advocate Program's mission, values, and philosophies.
Provide children with a positive and appropriate medical environment consistent with the National Youth Advocate Program's mission, values, and philosophies.
Responsible for overseeing health services as well as coordinating the provision of timely, appropriate health services for children in care.
Supervise other Medical Coordinators and provide appropriate staff training on medical, dental, and public health topics relevant to pediatrics, adolescent, and migrant health.
Responsible for developing and maintaining policies and procedures for confidential health record management, triage of health concerns, medical emergency response, environmental health and safety, and post-release health care planning/care coordination.
Ensure confidentiality of health records and adhere to NYAP, State, and Funder guidelines for protected health information (PHI).
Ensure appropriate communication of health needs to case managers and clinicians.
Support in scheduling health care appointments in accordance with NYAP and other policies and procedures.
Assist in transportation of children to and from health care appointments and accompanying children during appointments.
Assist in obtaining medical clearances from healthcare providers.
Preparing Treatment Authorization Requests (TARs) prior to appointments and following up to ensure payments.
Ensuring qualified interpretation and translation services are in place.
Participate in intakes and discharges of children, preparing medical documentation package, and scanning/uploading documents in portals and health record systems.
Collaborate with children's assigned cross-functional team and medical, mental health, dental, and pharmacy providers to ensure appropriate care to the children, including but not limited to assisting healthcare providers in completing the PCU process to become an approved provider.
Report medical emergencies via SIR/CLE process in accordance with ORR/NYAP's policies and procedures.
Elevate issues of medical concern to supervisors, assigned cross-functional team, as appropriate, healthcare providers, and the Division of Health (DoH) for consultation and guidance.
Support foster parents by providing education on medical policies, answering questions related to the children's medical care, assisting them with required medical responsibilities, and supplying them with necessary authorization and ID documents for medical services.
Collect forms and health records from medical providers, ensuring they are thoroughly completed and scanned/uploaded into the appropriate portals and health record systems.
Complete and submit all assigned documentation within the required timeframe, including placement documents, assessments, medical packages, medication and temperature logs, medical summary forms, medical checklists, and more. Upload documents to the appropriate portals and health record systems and ensure physical health files and records are properly filed in a secure location, in compliance with health record confidentiality requirements.
Regularly communicate with the children's care teams and strive to meet continuous quality improvement measures related to medical records and the timelines for uploads.
Maintain medicine cabinets and first aid kits by ensuring they are stocked with up to date over the counter (OTCs) medications, first aid supplies, and other essential medical items to promote the health and safety of the children in care.
Provide in-service training and ongoing education to staff and foster parents on the health-related needs of children, five rights of medication administration, CPR, and First Aid.
Maintain Red Cross CPR/First Aid Trainer's Certifications
Assist and support Program Leadership during auditing processes.
Performs other duties as requested.
MINIMUM QUALIFICATIONS
Licensed Registered Nurse (RN) with a Bachelor's or Higher health-related education qualification
Bilingual fluency in English and Spanish is required.
Minimum of 1 year of employment in public health or a healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care.
(1) year of experience working in the child welfare field working with children and/or adolescents in a social service setting.
Must have a valid driver's license, excellent driving record, a safe and clean personal vehicle, and current automobile insurance.
Must be able to maintain compliance with attending agency required training programs.
Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
OTHER SKILLS
Experience scheduling medical appointments
Experience documenting medical appointments
Recognizes and understands the needs of the immigrant population, providing support and creating a safe environment for the children in the program.
Demonstrated ability to maintain liaisons with community health providers and expand community health network.
Must be open to and willing to work non-traditional hours and be available for on-call phone consultations as needed.
PHYSICAL DEMANDS
Use of manual dexterity, tactile, visual, and audio acuity.
Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Qualifications
An Equal Opportunity Employer, including disability/veterans.
$40k-50k yearly est. 19d ago
Patient Service Specialist - Madison
Nova Medical Centers 4.3
Scheduler job in Madison, WI
Patient Service Specialist
Concentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to
care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
Responsibilities
• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test
reads and/or other duties as assigned/approved by medical leadership
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education Level: High School Diploma or GED
Job-Related Experience
6 months to 1 year
Working knowledge of state-specific occupational medicine requirements preferred
Job-Related Skills/Competencies
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and
Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and
propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows
tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in
accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers, and
other employees
• Demonstrated ability to maintain working relationship with all levels of employees
• Demonstrated excellent customer service skills
• Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry
of data into various systems/applications
• Ability to perform all aspects of front office operations
• Drive to achieve or exceed established service standards
Benefits:
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Equal Opportunity Employer
Work Schedule: 80% FTE, 32 hours per week. Shifts scheduled Monday through Friday between the hours of 8:00 AM - 5:00 PM. Hours may vary based on the operational needs of the department.
Pay: UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay
Be part of something remarkable
Join the #1 hospital in Wisconsin where you'll be the gateway to remarkable healthcare by providing excellent phone-based customer service!
This is a great role to start your career with UW Health. This position offers a wide range of growth opportunities to staff members dedicated to serving our patients.
We are seeking a Patient Scheduling Coordinator to:
• Facilitate and coordinate the care of our patients through effective and timely scheduling.
• Schedule complex appointments which require the coordination of multiple resources to complete scheduling for surgical and non-surgical procedures.
• Evaluation of scheduling policies and procedures.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Act as a liaison with leadership to determine scheduling resource needs.
Education:
Minimum - High school diploma or equivalent.
Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.
Work Experience:
Minimum - One (1) year of previous experience working in an office or customer service environment.
Preferred - One (1) year or more of electronic medical scheduling.
Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
Job DescriptionUW Hospital and Clinics benefits
Exciting Opportunity to Make a Difference as a Rehab Office Coordinator at Rehab Resources!
Join us at our Pediatric Outpatient Clinic in Beaver Dam, WI!
Schedule: Monday through Thursday, 10-6 with flexible AM hours on Fridays.
Are you passionate about healthcare and eager to make a real impact in people's lives? Rehab Resources is looking for a driven and organized Rehab Office Coordinator to join our incredible team! In this role, you'll support therapy services for both children and adults, working in our outpatient clinic and remotely across Wisconsin.
You'll be responsible for managing insurance authorizations, handling data entry, maintaining schedules, assisting at the reception desk, and ensuring a clean, welcoming environment. While experience with insurance authorization and medical coding is important, your passion and dedication are what will truly set you apart.
This full-time position offers a consistent Monday-Thursday schedule, allowing for an excellent work-life balance. If you're ready to bring your customer service expertise and love for healthcare to an exciting and rewarding role, we want to hear from you.
Why Choose Rehab Resources?
Therapist-owned and operated: We're committed to providing excellent support for our pediatric therapy team.
Core values: Our mission is guided by agility, integrity, and community.
Recognized as a Top Workplace for four consecutive years.
We offer a competitive pay and benefits package, including:
Health insurance options
PTO and sick time
401(k) with matching
Flexible schedules
And much more!
Rehab Office Coordinator Responsibilities:
Serve as the first point of contact for families, teachers, and staff regarding therapy services.
Schedule appointments for pediatric therapy services, coordinating with families and the therapy team.
Assist in maintaining accurate records and processing referrals for therapy services.
Manage communication between therapists, families, schools, and other healthcare professionals.
Ensure smooth office operations and provide excellent customer service to families seeking therapy services.
Assist with insurance verification and billing tasks related to pediatric therapy services.
Collaborate with the therapy team to ensure therapy plans and appointments are well-coordinated.
Maintain compliance with healthcare and educational regulations.
If you're a detail-oriented individual with a passion for supporting pediatric therapy services, we'd love to hear from you.
Contact Me Today!
Michelle Strege, MS/CCC-SLP
262-409-8585
Mstrege@rehabresourcesinc.net
Qualifications
At least 18 years of age.
High school diploma or equivalent.
At least 1 year of medical or healthcare experience (preferred).
$47k-64k yearly est. 19d ago
Patient Coordinator - Old Sauk
Dental Health Associates of Madison 3.8
Scheduler job in Madison, WI
Dental Health Associates of Madison (DHA), a trusted, doctor-owned practice with over 50 years of service to the Madison community, is seeking a Patient Coordinator to join our front desk team. In this role, you'll be part of a locally led organization that values teamwork, exceptional patient care, and your professional growth. DHA's doctor-led culture ensures that patient care and employee development are prioritized, offering you a fulfilling career where you can make a real difference in the lives of our patients.
Position Overview
As a Patient Coordinator at Dental Health Associates (DHA), you'll be the first point of contact for patients, providing them with a welcoming, professional, and efficient experience. You'll play a key role in managing front desk operations, coordinating patient flow, and ensuring that every patient has a positive and seamless experience from check-in to check-out. Working in a collaborative environment, you'll support our dental team and help maintain the smooth operation of our busy clinics.
Responsibilities
Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow efficiently.
Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
Process patient payments, explain financial policies clearly, and professionally address billing inquiries.
Maintain accurate and confidential patient records, adhering to compliance standards.
Collaborate with the dental team to ensure seamless communication and outstanding patient care.
Assist with administrative tasks such as preparing reports, organizing office supplies, and supporting daily operations.
Qualifications
High school diploma or equivalent.
A genuine passion for delivering top-notch patient care.
Strong communication and interpersonal skills with a friendly and professional demeanor.
Detail-oriented, organized, and reliable team player with a strong work ethic.
Ability to multitask and thrive in a fast-paced environment.
Working Conditions
This in-person position is based at our Old Sauk Clinic, offering convenient daytime hours and the chance to work alongside a dedicated team focused on providing exceptional patient care.
About Dental Health Associates
At Dental Health Associates (DHA), we are passionate about delivering exceptional dental care and creating a fulfilling, growth-oriented workplace. As a doctor-owned dental practice with seven clinics in the Madison area, we offer a unique opportunity to develop your career while collaborating with experienced dentists and leadership teams. Our supportive culture values professional growth, personal development, and team collaboration.
Why Join Dental Health Associates?
At Dental Health Associates, we're committed to helping you grow in your career while providing the support you need to succeed. We offer opportunities for advancement, a collaborative work environment, and a comprehensive benefits package to support your personal and professional goals. Apply today to start a career that prioritizes your growth and values your contributions.
Career Growth Opportunities: Whether you're starting your journey in healthcare or looking to expand your expertise, DHA offers opportunities to develop and advance your career.
Supportive Work Environment: Join a team where collaboration and mutual respect are at the core of everything we do.
Community Impact: Join a practice that actively gives back to the community through initiatives such as Tri 4 Schools, the Oregon Kids Triathlon, All City Swim, Big Brothers Big Sisters, Boys & Girls Club, the UW-Madison Carbone Cancer Center, Gilda's Club, and many other meaningful causes.
Work-Life Balance: Enjoy a predictable schedule with paid time off and a focus on your well-being.
Compensation
Starting at $19 per hour, with opportunities to earn more based on experience and performance.
Apply Today
If you have administrative or customer service experience and are looking for a rewarding opportunity with a trusted, doctor-owned practice, we encourage you to apply. Join a team that values you!
Dental Health Associates of Madison, LTD is an equal opportunity employer and values diversity.
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Referral program
Vision insurance
$19 hourly Auto-Apply 7d ago
Patient Experience Coordinator (Sun Prairie)
TVG-Medulla
Scheduler job in Sun Prairie, WI
COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.
TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better.
Job Description
Where Purpose Meets Growth. Where Passion Fuels Healing.
Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience -
we're looking for YOU.
At our clinic, we don't just care for patients - we champion them
.
As a
Patient Experience Coordinator
, you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love!
WHO YOU ARE
You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive.
You're perfect for this role if you are:
Energetic, outgoing, and a team player
A clear communicator and compassionate listener
Detail-oriented and organized, even in a busy setting
Calm under pressure, with the ability to multitask
Inspired by wellness, movement, and human connection
Eager to grow into leadership, clinical training, or patient care roles over time
No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education.
WHY YOU'LL LOVE WORKING HERE
Full-time position with a flexible 4 or 5-day work week
Starting pay at $17/hour with a path to get you to $18.00 within the first 6 months.
Clinics are open Monday-Thursday and Saturday mornings
Monday-Thursday 7am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. (Hours may vary by location)
PTO, and holiday pay for select company holidays
Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K
Complimentary Chiropractic Care for you and your family
Profit Sharing Incentive Program
Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income
Ongoing mentorship and leadership development - we invest in YOU!
WHAT YOU'LL DO
Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out.
Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed!
Coach and guide patients through exercises and care plans, helping them feel confident and empowered.
Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events.
Collaborate with a high-energy team to create a positive, healing environment every day.
YOUR FUTURE STARTS HERE.
We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential.
Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of.
Apply
NOW
to become a
Patient Experience Coordinator
and help patients feel seen, heard, and healed - one visit at a time!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Disclaimer
All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.
$17-18 hourly 1d ago
New Patient Coordinator II (Beloit)
Orthodontic Experts
Scheduler job in Beloit, WI
Full-time Description
About us:
At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.
We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values:
Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency
If you're looking to grow your career with a purpose-driven, patient-centered organization, please apply with us.
Job Description:
As a New Patient Coordinator II (NPC II), you will be set on the training path of an Orthodontic Assistant in training. Under the supervision of the orthodontist, the NPC II is responsible for learning and mastering various orthodontic procedures. They must be able to demonstrate that they are grasping the procedures and are able to perform them by making progress towards mastering the procedures and performing them independently or under the direction of the orthodontist. The NPC II will also act as a backup for the NPC role, which consists of taking records (pictures and x-rays) used for creating a treatment plan for the new patient.
Duties include but are not limited to:
Under the supervision of the orthodontist, the NPC II is responsible for learning and mastering the following orthodontic procedures.
Assist the orthodontist during procedures, such as adjusting braces and placing orthodontic appliances.
Complete Full Arch Bonding top and bottom, as well as bonding fixed retainers.
Debonding
Rebonding Brackets
Using various digital scanners
Making clear retainers
Delivering expanders, space maintainers and forsus.
Taking clear x-rays.
Taking clear photos.
Taking accurate scans for retainers.
Assisting in sterilizing equipment.
Maintaining clean working environment (not limited to picture & X-ray area).
Work with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
Assist in meeting and/or exceeding monthly and annual clinic goals.
Cover topics such as payment options and provide the patient with general information regarding insurance coverage as it relates to orthodontics.
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Participate in Marketing Events
Completion of annual compliance training
Other tasks as assigned.
Requirements
High School Diploma/ GED
New Patient Coordinators should have the ability to work independently and in a team setting
Computer skills
Previous experience in a dental or orthodontic setting preferred
This position requires travel to sister Clinic- Madison, Rockford
Working Hours/ Location:
Monday - Wednesday 8:45am - 5:00pm
Thursday - Friday 6:45am - 3:00pm
2 Saturdays per month
2692 Cranston Rd , Beloit, WI 53511
Benefits (for our full-time employees):
Paid Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
Clinical Bonuses
Paid Time Off
Holiday Pay
Medical, Dental, Vision, and Life Insurance
Accident Insurance
Short-Term Disability
Long-Term Disability
Employee Assistance Program
Health Savings Account
Dependent Care Account
401(k) and matching
Pet Insurance
Tuition Assistance Program
Identity Theft Protection
MetLife MetLaw Legal Insurance
Transit Reimbursement - Commuter Account
Free and discounted Orthodontic Treatments
Salary Description $18.00
$27k-35k yearly est. 60d+ ago
Patient Scheduler
Pain Physicians of Wisconsin Sc
Scheduler job in Madison, WI
Patient Scheduler
Department: Admin
Reports To: Operations Manager
Employment Status: FT, PT, Casual
FLSA Status: Non-Exempt
About the Employer
Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at ******************
Position Summary
Patient Scheduler will be responsible for checking-in and checking-out patients and understanding patient's needs to successfully organize and schedule procedures accordingly and promptly. This candidate will have responsibilities and duties that include scheduling procedures via phone, informing and educating patients regarding procedures, communicating with necessary providers regarding patients' status, data entry, as well other duties as needed.
Register new patients.
Verify insurance and patient demographic information.
Schedule appointments following the PPW Scheduling Guidelines.
Answer a multi-line phone and transfer appropriately.
Demonstrate general knowledge of ASC and clinic procedures and answers general questions related to them.
Apply appropriate customer service skills and proactive communication when dealing with patients.
Speak clearly and in a mature, professional manner.
Demonstrate patience, compassion, kindness, and empathy.
Understand Insurances and submit procedures for authorization.
Able to multitask.
All other job duties as assigned.
Qualifications
High School diploma or equivalent.
Excellent communication and organizational skills
Strong data entry skills
Time management skills
HIPAA Compliance
Understanding of company Policy and Procedures
Working knowledge of Microsoft Office.
Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.
We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job related disability, or any other legally protected status.
$29k-52k yearly est. Auto-Apply 8d ago
Service Scheduling Coordinator
Facility Gateway Critical Services 3.6
Scheduler job in Madison, WI
WHO WE ARE
We are the competitively unique OEM-agnostic provider of comprehensive services in the critical power space-serving both commercial and public sector markets. Based in Madison, Wisconsin, Facility Gateway (FGC) offers coast-to-coast tailored solutions that align customer values with employee satisfaction. Unlike many of our competitors, we develop, foster, and then closely match our core competencies with our customers' operational needs. That means no overselling and no underperforming-just straightforward, clear-cut, customer-centric offerings that are planned and coordinated by a top-notch administrative team and executed by a highly-skilled and tenured field support team.
Sound intriguing? Are you the next member of the Facility Gateway family? We challenge you to experience the difference first-hand and join our rapidly growing Madison administration team today!
WHO YOU ARE
As a Services Scheduling Coordinator based in our Madison facility, you will directly support our customers through the coordinated and collaborative planning and scheduling of onsite preventative, corrective and restorative maintenance of critical power systems (i.e., UPS, DC systems, inverters, PDUs, STS, and standalone reserve battery technologies). You will foster both new and existing customer growth as a direct interface between customers and service team members and partners and as a direct liaison to our business development team. You will execute critical thinking, problem solving and effective communication skills-perhaps all in parallel at times. As a Services Scheduling Coordinator for Facility Gateway, you will coordinate the effective and efficient utilization of service team resources to drive swift and superb solutions that address our customer needs and ensure company goals are achieved. You work well in non-static situations and can react and adapt quickly, as necessary. You are comfortable both working independently and supporting and driving team efforts, when required. You're a self-starter and a go-getter.
YOUR PRIMARY DUTIES AND RESPONSIBILITES
Maintain schedule communications between internal and external stakeholders.
Review daily/weekly/monthly events to ensure all activities happen in a timely manner
Provide T&M and Equipment quotes to sales team
Research all previous quote history and use as a guideline to establish market pricing
Interface with reps and vendors and act as central contact with sales management in price negotiations
Coordination of labor and materials for T&M
Quality control (making sure the correct equipment is ordered/shipped)
Manage the relationship with the client and all stakeholders
Establish and maintain relationships with third parties/vendors
Report and escalate to management as needed
Emergency Call and after-hours support
Other business-related duties as directed by management
THE QUALIFICATIONS WE'RE SEEKING
High School diploma (or equivalent)
Associate's degree with a business or administration concentration preferred -OR-
Prior route-based services scheduling experience preferred
YOUR KEY COMPETENCIES
Conduct tactful and respectable interactions with customers and fellow team members to maintain productive, harmonious relationships.
Promote and exhibit an “always selling” mentality when communicating with customers, service partners, and vendors.
Possess a fundamental IT fluency with a focus on the Microsoft Office suite (Outlook, Excel, Teams, OneDrive, and Word primarily) and cloud-based SaaS solutions, as they apply to work productivity.
Promote, mentor, and correct personnel activities and behaviors, when necessary.
Live and project a customer and company commitment mentality through a routine focus on process, attention to detail, on-time service delivery, and an uncompromised dedication to the achievement of both customer and company objectives.
Utilize proven reasoning abilities, sound judgement, excellent oral and written communication skills, and a collaborative approach to the team dynamic (even when operating independently).
ADDITIONAL ROLE REQUIREMENTS
Standard workweek: M-F, 8 AM - 5 PM, but should anticipate minimal temporary adjustments to support fellow team member PTO and training cycles.
Must possess a valid U.S. state or territory issued driver's license.
Supports the after-hours emergency service request response rotation with other team members.
WHAT WE OFFER
Competitive base salary (
Range: $45,000 - $60,000 annually
)
After hours coverage bonus
Seven paid holidays + two paid half-days (Christmas Eve & New Year's Eve) annually
Annual vacation/PTO hours accrual per pay period
United Health Medical/Delta Dental/Delta Vision/FSA benefits
401K retirement plan with generous employer match
Company-funded and Voluntary Term Life/AD&D/Disability benefits
THE FINE PRINT
1.We at Facility Gateway Corporation pride ourselves in our approach to transparency in recruitment, team member growth, and retention. We believe that what you see is what you get, and it is our job to present to our candidates the most up-to-date and accurate representation of the current job requirements for any and all open positions we are seeking to fill at any given time. However, we'd be remiss if we believed our roles are NOT dynamic and will include an exhaustive and unchanged list of responsibilities until the end of time. Therefore, we are bound by duty to inform our applying candidates through this disclaimer that this posting and job description may not necessarily be inclusive of all assigned duties, responsibilities, or aspects of the job described, now or in the future, and may be amended at any time at the sole discretion of Facility Gateway Corporation.
2.Facility Gateway Corporation and its subsidiaries provide equal employment opportunities to both employees and applicants for employment. We strictly prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The average scheduler in Fitchburg, WI earns between $22,000 and $67,000 annually. This compares to the national average scheduler range of $23,000 to $68,000.
Average scheduler salary in Fitchburg, WI
$39,000
What are the biggest employers of Schedulers in Fitchburg, WI?
The biggest employers of Schedulers in Fitchburg, WI are: