What We Do:
SMK Services, Inc. (SMK) is a Construction Management and Engineering services consultancy based in Belmont, Massachusetts. Our clients include public agencies, professional engineering firms, general contractors, and subcontractors. We provide services in Project Management, Construction Build Strategy, Scheduling, Engineering Support, Construction Estimating, Claims Analysis and Field Services.
With a growing client base and an expanding range of services, SMK is seeking a Senior Construction Scheduler to join our team in the Greater Boston Area.
Company Culture:
SMK is an exciting, collaborative, supportive environment where we take pride in the work we do and celebrate our collective success. We cultivate a strong sense of community, one where colleagues' voices are valued, growth is encouraged, and leadership remains open and accessible. As our firm continues to expand, the successful candidate will help shape and strengthen SMK's culture alongside us.
Opportunities for Growth:
SMK is a growing business that is continually evolving, creating meaningful opportunities for employees to grow alongside the company and advance their careers. We actively encourage and support colleagues in developing their careers in areas of the business and industry that align with their interests and passions. SMK offers ongoing professional development opportunities to broaden employee knowledge and ensure our team stays current with the latest industry practices and innovations.
Why SMK
SMK is intentionally built as a close-knit, highly collaborative team where people genuinely know, trust, and support one another. Our size allows for real relationships, open communication, and a workplace where individual contributions are visible and valued.
We pride ourselves on creating a warm, engaging, and supportive environment, one where experienced professionals can do their best work without bureaucracy or being lost in the crowd. Leadership is hands-on and accessible, collaboration is the norm, and we care deeply about both the quality of our work and the well-being of our team.
At SMK, you're not just filling a role, you're joining a group of professionals who respect each other's expertise, enjoy working together, and are committed to growing the firm thoughtfully and sustainably.
The Role:
SMK is seeking a seasoned Senior Construction Scheduler to support and lead scheduling efforts for complex infrastructure and heavy civil design and construction projects, which may include transportation, rail, facilities, multi-modal, and large highway programs. The successful candidate will bring advanced Critical Path Method (CPM) scheduling expertise, deep hands-on experience with Primavera P6, and a proven ability to develop schedules and analyze, manage, and communicate schedule risks, constraints, and construction sequencing.
Ideal Candidate
The ideal candidate is someone who enjoys being trusted to take ownership of their work and is comfortable operating without heavy oversight. They are naturally curious, ask the right questions early, and think several steps ahead when developing or reviewing schedules.
They have the confidence to challenge assumptions, respectfully and constructively, and are comfortable explaining schedule logic, risks, and impacts to both technical and non-technical audiences. Rather than simply updating schedules, they focus on understanding
why
activities move,
where
risk is accumulating, and
how
decisions affect the overall program.
The ideal candidate values clarity, accuracy, and professionalism in written communication and takes pride in producing narratives and analyses that stand up to scrutiny. They are organized, pragmatic, and calm under pressure, with the judgment to prioritize what truly matters when multiple deadlines compete.
Finally, the ideal candidate is someone who appreciates working in a small, close-knit team. They are generous with their knowledge, supportive of colleagues, and motivated by contributing to a respectful, collaborative environment where people genuinely enjoy working together.
Key Responsibilities:
In this role, you will be responsible for a variety of tasks, including:
Develop, maintain, and manage cost and resource-loaded CPM schedules using Primavera P6 and other scheduling tools.
Prepare, update, and maintain design and Contract Time Determination schedules in accordance with contract requirements, client procedures, and industry best practices.
Review designer and contractor schedule submittals, including baseline and re-baseline schedules, monthly updates, Time Impact Analyses, acceleration schedules, and recovery plans, for contractual and technical compliance.
Perform independent time-impact analyses and review contractor requests for time extensions and delay-related submissions.
Analyze schedule progress, critical paths, float consumption, and forecasted completion; identify at-risk activities and recommend mitigation strategies.
Conduct site visits to active heavy civil construction projects to verify progress, document conditions, and perform or review schedule updates.
Perform “what-if” schedule scenarios to assess impacts to milestones and overall project delivery.
Prepare clear, well-documented technical reports, narratives, charts, and graphics summarizing schedule analyses and findings.
Provide quality review of schedule-related reports prepared by others.
Attend and participate in client progress and scheduling meetings; confidently present schedule updates, analyses, and recommendations.
Coordinate closely with project managers, designers, contractors, and internal teams to resolve schedule issues and support effective project delivery.
Support the maintenance and updating of SMK's company-wide project and program schedules.
Key Attributes:
Exceptional written, verbal, and organizational skills.
Demonstrated proficiency in independently authoring clear, well-structured analytical reports and narratives.
Ability to work independently while also collaborating effectively within a team.
Strong, intuitive understanding of construction principles, sequencing, and contractor means and methods.
Professional judgment and confidence to step into client-facing discussions.
Flexibility with work location within Eastern Massachusetts.
Willingness to step outside the core role to assist with periodic Project Management tasks as needed.
Qualifications:
A minimum of 6+ years of active civil (heavy) construction scheduling experience (transportation experience preferred), including:
Developing and updating Contract Time Determination schedules with narrative reports.
Reviewing and analyzing baseline schedules and monthly progress update schedules developed by others.
Required proficiency in:
Primavera P6
Microsoft Excel, Word, and Outlook
Experience with:
Microsoft PowerPoint
Bluebeam
Valid driver's license and access to a personal vehicle
Authorization to work in the United States
Additional Employment Information:
Full-time salaried position.
Annual starting salary of $130,000 to $175,000, dependent on experience.
Paid Time Off.
Eleven days of holiday pay.
Generous retirement plan contribution.
Paid office parking.
Cell phone allowance.
Medical and dental insurance.
Hybrid work structure with remote and in-office days based on workload, collaboration needs, client meetings, training, and experience level.
Primary work location is office-based, with occasional site visits throughout New England.
Note to Applicants
This is a senior-level role requiring significant experience in Civil (Heavy) Construction scheduling, with Transportation experience preferred. We encourage applicants who closely match the qualifications outlined above to apply. Candidates whose experience does not align with the requirements will not be considered at this time.
Equal Employment Opportunity Statement:
SMK provides equal employment opportunity in employment and advancement for all persons regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran and persons with a disability, at all employment levels, including the executive level. We do not and will not discriminate against any applicant or employee regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran and persons with a disability for any position for which the applicant or employee is qualified. Such affirmative action shall apply to all employment practices, including, but not limited to hiring, upgrading, demotion or transfer, recruitment, recruitment advertising, layoff or termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship and on-the-job training.
$130k-175k yearly 3d ago
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MSL: Prostate Cancer - South Central
Blue Earth Diagnostics Ltd. 4.2
Scheduler job in Needham, MA
A molecular imaging company is seeking a Medical Science Liaison in Needham, Massachusetts. The role involves building relationships with stakeholders in prostate cancer, providing medical and scientific support about radiopharmaceuticals. Candidates should have an advanced clinical degree and experience as a MSL. A competitive salary and benefits are offered, including healthcare and 401k matching.
#J-18808-Ljbffr
$32k-40k yearly est. 6d ago
Patient Access Representative
Pride Health 4.3
Scheduler job in Boston, MA
This is a 13 weeks contract assignment with one of the large Health System based out of Massachusetts state.
Duration: 13 weeks
Shift: Days (7:30 AM-4:00 PM (8-hour shift)
Position Overview:
In this role, you will manage a high volume of inbound calls while delivering professional and efficient patient support. Responsibilities include scheduling appointments, verifying patient information, coordinating referrals, and ensuring accurate documentation across systems.
Key Responsibilities:
Answer, screen, and process high call volumes using approved scripts and triage guidelines
Schedule appointments using centralized scheduling systems and software applications
Determine appropriate appointment type, provider, and urgency using independent judgment
Verify and update patient demographic and payer information
Obtain and document required referrals for scheduled visits
Inform patients of visit preparation, required documentation, and diagnostic protocols
Coordinate scheduling for office visits, diagnostic tests, and procedures
Triage urgent calls and forward accurate messages to providers and staff
Resolve scheduling issues and respond to provider email requests professionally
$38k-42k yearly est. 3d ago
Unit Coordinator
Hebrew Seniorlife 4.1
Scheduler job in Dedham, MA
Perform diversified general clerical, secretarial, and receptionist duties according to established policies and guidelines, working under supervision of the DON. Demonstrate a strong commitment to the philosophy and goals of the unit and the Hebrew Rehabilitation Center.
II. Position Responsibilities:
Communicate with patients, families, visitors and other health professionals in a manner that conveys respect, caring and sensitivity.
Maintain confidentiality of patient and unit information.
Prioritize work, and provide prompt, efficient service.
Answer telephone, screen calls, take and relay messages. Pick up and deliver mail to Nursing unit, screen patient's mail and refer to appropriate person as necessary. Act as unit receptionist; refer visitors, family or staff to the appropriate person or place for information or direction.
Prepare correspondence and reports. Order supplies in a cost-effective manner. Perform daily clerical duties as required and requested, i.e., develop and/or edit data and perform data entry; use computer skills to prepare reports, draft memos, and compose unit meeting minutes.
Transport patients to clinic and other designated areas within the Center, as requested.
Review information on patient records to ensure completeness and accuracy, keep files current according to established guidelines, and oversee and assist with monthly MDS process.
Coordinate appointments for patients, unit meetings, and other unit activities.
Maintain and keep current unit records, reports, and bulletin boards.
Transcribe doctor's orders for patient appointments. Working with a licensed nurse, check the monthly computer printouts of medication and treatment sheets.
Participate in the scheduling process in conjunction with the Director of Nursing.
Label all equipment used for patient care.
Assist with staffing and enter electronic time sheets/time changes.
Assist with unit educational activities, i.e., orientation of new staff, preparation of educational materials, and training of designated staff in computer skills.
Adhere to established departmental policies, procedures, and objectives.
Participate in educational programs, unit meetings, and quality improvement programs.
Exemplify professionalism and exhibit values, which contribute to the achievement of the mission of the Hebrew Rehabilitation Center.
Perform other related duties as required or directed.
III. Qualifications
High School or equivalent plus post high school specialized training.
Secretarial/clerical skills including knowledge of pertinent computer applications and medical terminology.
Previous secretarial experience desired.
Successful completion of HRC orientation and competency tool.
Annual attendance at hazards communication, infection control, fire safety and elder abuse education programs.
Remote Type
Salary Range:
$41,555.00 - $58,178.00
$41.6k-58.2k yearly 17h ago
Access Activations Representative
Granite Telecommunications 4.7
Scheduler job in Quincy, MA
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
We are seeking detail oriented, highly motivated professionals with 1-2 years' experience in the data/networking field. This role consists of working with carriers, technicians, and customers alike to activate a multitude of different internet access circuit types and completing their turn up through to completion. In doing so, this individual will act as the technical liaison between all parties to navigate the routers and equipment configurations to troubleshoot as needed for success.
Duties and Responsibilities:
Use internal systems to run through activation queue
Assist technicians and customers over the phone
Troubleshoot when an unsuccessful event occurs
Update router configurations
Work with carriers to ensure proper circuit order builds
Collaborate with internal workflow specialists to ensure a high level of visibility and efficiency in personal day-to-day operations
Required Qualifications:
Proficient in Microsoft Office suite
Ability to work independently and make judgement calls to resolve issues
Strong organizational skills
Excellent multitasking ability
Technical background or desire to grow in technical field
Demonstrative critical thinking and analytical problem-solving skills
Availability to work overtime if required
Solid work ethic
Strong sense of urgency
Preferred Qualifications:
Ability to refine and improve personal technical capabilities in enterprise networking, mobility, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
1-2 years in a technical support related role, or equivalent experience
Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
Prior public trust P2 security clearance
Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
Experience with coding and automation platforms such as Python, Javascript or similar
#LI-JH1
$37k-44k yearly est. 1d ago
Radiology Scheduler- Call Center
Massachusetts Eye and Ear Infirmary 4.4
Scheduler job in Boston, MA
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Monday to Friday
9:30 am to 6:00 pm
previous customer service work experience, specifically in a contact/call center environment
knowledge of medical terminology
Job Summary
Summary: Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers.
Essential Functions: Functions as the face of enterprise to initiate and coordinate registration and scheduling for new patient appointments.
-Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling of an appointment.
-Answers telephone, triages call, takes accurate and detailed messages using professional and courteous customer service techniques.
-Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
-Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.
-Completely and accurately transcribes call, referral and scheduling information in multiple systems.
-Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians
-Maintains confidentiality and privacy consistent with HIPAA guidelines.
Qualifications
Education
High School Diploma or Equivalent required
Experience
customer service work experience, specifically in a contact/call center environment 0-1 year required experience in a medical office or health care setting, with Epic experience 0-1 year preferred
Knowledge, Skills and Abilities
- Excellent customer service skills.
- Knowledge of basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality.
- Strong communication, interpersonal and team skills.
- Ability to exercise judgment in dealing with sensitive, confidential information.
- Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
- Ability to handle a high volume of calls and work in a fast-paced environment.
- Requires ability to translate the request of the patient or referring office into the appropriate action - appointment scheduling or cancelling, message to the provider, update insurance or demographic information - using the tools and protocols available.
- Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.
Additional Job Details (if applicable)
call center experience preferred
Medical terminology required
Remote Type
Onsite
Work Location
1620 Tremont Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$18.22 - $26.06/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$18.2-26.1 hourly Auto-Apply 7d ago
P6 Scheduler
Bristol Alliance of Companies 4.5
Scheduler job in Portsmouth, NH
Bristol Infrastructure Designs Services, LLC is hiring Construction Scheduler to help support the Navy Mission at the Portsmouth Navy Shipyard in Kittery, ME
The scheduler will provide assistance and technical guidance to engineers/architects exercising construction oversight and design management of capital improvements projects. Scope of projects typically is of a complex nature ranging from comprehensive repairs to unique, multi-million-dollar state-of-the-art construction. It is typical for the Scheduler to have some level of engagement with inter-related construction projects associated with a high-visibility Program Initiatives. Project delivery methods include both design-bid/build or design build.
Major Responsibilities and Required Knowledge or Skills
Ability to manage multiple priorities and, when requested, independently develop and provide technical recommendations/ solutions regarding scheduling issues and time impacts on complex problems encountered during the administration of the construction contracts.
Routinely communicate and coordinate with other technical and non-technical Navy personnel within the Facilities Engineering Command (FEC) and the various Field Offices.
Reviewing scope of individual projects and propose reasonable construction durations to be included in the RFP or solicitation.
Participate in Technical Evaluation Teams (TET) as necessary when selection factors involve the submission of a proposed contractor schedule. The Schedule Analyst shall review and provide recommendations to the TET Chair.
Providing assistance to Field offices to determine if contractor is on schedule.
Review of Baseline Schedules and monthly contractor updates to determine validity and conformance to contract requirements.
Assist in validation of impacts to the approved construction schedule. The Scheduler must review the contractor's TIA proposal and help develop the Government's position regarding delays and/or liability.
Provide analysis on how the contractor can recover, if at all, from current delays to meet the contract completion date.
Develop, maintain, and provide scheduling training to each field office and respective personnel covering basic understanding of network analysis schedules, critical path method, time impact analysis, baseline, progress, and as- built schedule reviews, guide specifications requirements, and software usage.
Provide guidance and training to Design staff in the proper editing and use of the scheduling guide specification for incorporation into contract date.
Participate in the NAVFAC Sponsored Scheduling Working Group to address lessons learned, proposed software changes or upgrades, and training requirements. Support development of schedule software templates with NAVFAC required settings that can be used by contractors in creating baseline schedules.
Provide input to revise/improve Unified Facilities Guide Specifications based upon Industry standards and needs of the field.
Assist in the process of Integrated Change Control by reviewing change requests and providing input on change approval/denial to Project Managers and/or a Change Control Board (CCB)
Document and manage change requests to project deliverables, project documents, and project management plans
Performs cost-benefit analysis and other cost and schedule impact analysis in order to guide change request decisions
Maintain change control logs identifying reason codes as well as cost and schedule impacts. Analyze logs regularly to proactively assist Project Managers and/or CCB to minimize and manage program change control.
Minimum Education/Experience
A minimum of 7 years of construction scheduling experience utilizing Primavera P6.
Experience in preparing or analyzing Time-Impact-Analysis as it relates to time extension requests or claims.
Ability to evaluate Contractor's baseline schedules and monthly updates.
Experience performing integrated change control on large, complex projects.
Registration as a Planning and Scheduling Professional (PSP) is desirable.
Registration as a Certified Change Management Professional (CCMP) or similar certification is preferred.
Physical Demands
The Physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job.
• Mobility: Must be able to stoop, kneel, reach, walk, lift, grasp, feel, talk, hear, and perform repetitive motions.
• Hearing: Must be able to hear audible safety alarms.
• Visual Acuity: Must be adequate to perform above listed tasks in a safe manner and perform activities such as viewing a computer terminal and extensive reading.
• Lifting: Must be able to exert up to 20 pounds of force occasionally and up to 20 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Benefits
Excellent salary and benefit package to include: paid time off, paid holidays, comprehensive health insurance plan including medical, dental, and vision, life insurance, long term disability insurance; 401(k) plan with employer match.
$37k-83k yearly est. 60d+ ago
PRN Scheduling Specialist
Radiology Partners 4.3
Scheduler job in Dedham, MA
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a temporary/PRN position working day shifts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
$27k-31k yearly est. 2d ago
Protocol Scheduler
Dana-Farber Cancer Institute 4.6
Scheduler job in Boston, MA
The Protocol Scheduler I is responsible for all aspects of patient scheduling for patients on clinical trials, in accordance with department and protocol specific scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician's assistants, program nurses and nurse practitioners and other care providers, the individuals in this position will play a critical role in facilitating all aspects of patient care and maintaining compliance with protocol requirements.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
+ Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling and protocol guidelines
+ Responsible for scheduling clinical trial or treatment plan formal protocol required tests and procedures, adhering to protocol schemas and for creating patient specific protocol calendars and flow sheets/templates
+ Completes and submits all required documentation to determine clearance, eligibility and verification documentation as required by specified regulations
+ Obtains detailed clinical information face-to-face, by telephone or electronically
+ May provide basic information regarding the need for insurance referral(s)
+ Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
+ Performs independent patient and outside provider call triaging and assists in directing patient flow
+ Serves as a liaison between patient/family/provider
+ Resolves issues directly or ensures appropriate management of call by others
+ Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
+ May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials
+ Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
+ Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated
+ Participates in training for new hires
+ Prepares, open, and close provider schedules and handles daily schedule changes
+ Conduct slide submission as needed
+ Other duties and responsibilities as assigned
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:**
+ Ability to multi-task and function as an integral member of the team
+ Excellent verbal and written communication skills required
+ Excellent computer, customer service, problem solving, and organizational skills required
**MINIMUM JOB QUALIFICATIONS:**
The position strongly prefers a bachelor's degree in health administration or a related field, along with up to 1 year of experience in healthcare or customer service.
**SUPERVISORY RESPONSIBILITIES:** None
**PATIENT CONTACT:**
Yes, interacts with the adult patient population.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEO Poster**
.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$45,500.00 - $54,400.00
$45.5k-54.4k yearly 4d ago
Surgical Scheduler I- Ophthalmology
Children's Hospital Boston 4.6
Scheduler job in Boston, MA
Under direct supervision and following established policies and procedures, coordinates the scheduling of inpatient and ambulatory surgical procedures for operating rooms according to predetermined block schedules and established policies and procedures. Works with nursing, surgical, and anesthesiology staff to monitor and evaluate scheduling procedures and develop strategies to promote efficient utilization of surgical suites. May coordinate surgical cases for multiple surgeons at multiple locations.
Key responsibilities
* Schedules inpatient and ambulatory surgical procedures for operating rooms according to predetermined block schedules and established policies and procedures. Prepares complete daily surgical schedules, including special equipment requirements and incorporating radiology and other non-surgical use of operating room facilities. Communicates with surgeons, secretarial staff, and admissions personnel to obtain needed information, coordinate and confirm schedules and identify special requirements for procedures.
* Notifies all referring physicians of upcoming procedures and surgeries. Identifies additional OR time for surgeon separate and apart from block time as needed.
* Records and compiles scheduling information on hospital and departmental computer systems. Reviews and verifies accuracy of basic patient information.
* Prints and distributes schedules to designated areas of the program.
* Identifies and communicates critical information, such as surgeon and physician availability, and special supply and equipment requests, to nursing and other appropriate staff, as necessary.
* Works with nursing, surgical, and anesthesiology staff to monitor and evaluate scheduling procedures and develop strategies to promote efficient utilization of surgical suites.
* Responds to requests for routine information or assistance from patients/parents, visitors, and hospital staff, referring inquiries requiring clinical or management judgment to appropriate personnel. Requests clarification of assigned tasks or instructions from supervisor as necessary.
* Schedules any consults needed prior to the surgery as requested, i.e. cardiac clearance.
* Monitors Epic for insurance authorization for the procedures.
* Brings high priority issues to supervisor's attention, and provides updates to supervisor in the follow-up and/or resolution of these, and/or related issues.
Minimum qualifications
Education:
* A high school level of education, bachelor's degree preferred
Experience:
* 1 year healthcare admin experience
* Analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.
* Work requires the ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Schedule: Monday- Friday 8:30a-5pm. This role is primarily onsite 5 days a week with the possibility for some hybrid flexibility after training. May require occasional travel to satellite offices.
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$39k-62k yearly est. 3d ago
Scheduler Coordinator for Home Care Office
Guardian Angel Senior Services 3.7
Scheduler job in Braintree Town, MA
Basic FunctionTo support caregiver and company needs. Process scheduling requests, provide telephone support, and manage special projects and clerical duties. To grow and manage assigned accounts through excellent customer service and attention to detail.
Responsibilities
Schedule caregivers with clients and communicate changes and updates to all necessary parties.
Collect and input pertinent client information in order to most efficiently match and deploy caregivers.
Enter new Clients in Generations as needed.
Provide assistance to team members as needed and respond urgently to last minute call outs.
Coordinate communication with caregivers among team members.
Update Caregiver availability and information and communicate appropriately to team. Work with caregiver to create optimum schedules.
Call Caregivers on Alerts, investigate why late, document, and notify manager as needed
Act as liaison between clients, direct care workers and management.
Manage and grow assigned Client Accounts and participate in Quality Improvement.
Work with management to ensure compliance with all company policies and procedures.
Problem solving and direct escalated issues to management
To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties.
Maintain and update employee attendance records as needed.
Participate in confirming and verifying Telephony daily, note and escalate repeat offenders to manager.
Participate in On-call rotation weekly and Weekends
Cover shifts with clients when needed.
Double check schedule accuracy for payroll and billing by deadlines.
Perform other related duties as assigned.
Job Requirements
1. Strong analytical, detail-orientation, organizational, and problem-solving skills
2. Strong written and verbal communication skills, be able to manage multiple projects with deadlines, prioritize and re-prioritize and multi-task.
3. Ability to work under tight deadlines, manage crises and take on additional tasks with short notice
4. Experience as CNA/HHA a plus!
Skills
Oral Communication Skills
Written Communication Skills
Technical Communication
Customer Relations
Customer Service
Filing
MS Office
Organization
Planning
Professionalism
Reading Skills
Time Management
Typing Skills
Education/TrainingMust have the ability to operate standard office equipment, such as a copy machine, multi-line telephone, computer, printer, and fax machine.
Experience
Prior home care experience required.
Prior administrative experience preferred.
Compensation is $22-$25/hour with 40 hours Monday-Friday and occasional on call for set amount depending on day/time.
Located in downtown Braintree.
$22-25 hourly Auto-Apply 23d ago
Centralized Patient Scheduler (Spanish Speaking) - Waltham, MA
Boston IVF 4.3
Scheduler job in Waltham, MA
Job Description
Boston IVF | IVIRMA North America is currently seeking a Centralized Patient Scheduler. This is an on-site full-time position Monday - Friday 9:00am-5:00pm EST at our Waltham location
Job Purpose: The Centralized Patient Scheduler is responsible for performing patient care duties, including but not limited to scheduling new/returning consults and managing/following up new patient inquiries.
Essential Functions and Accountabilities:
Accept phone calls and online inquiries from potential patients. Close the call by appropriately registering and scheduling new and returning patient appointments. Promote Boston IVF. Knowledgeable on the most current and accurate information regarding the doctors and practices for both patients and staff.
Assists patients with general inquiries about Boston IVF, our physicians, insurance questions and our reproductive medicine services. Converts those calls to new patient appointments.
Resolves problems by clarifying issues; researches and explores answers and alternative solutions
Escalates medical complaints/questions to the appropriate medical professional.
Provides timely response to patients' inquiries by telephone and/or web-based leads consistent with service and quality standards.
Documents all communication according to standard operating procedures. Provides notification of any urgent requests, complaints or compliments to the appropriate party or system.
Provides availability and schedules appointments within established guidelines. Follows new patient scheduling “scripts” when handling different types of new patient/returning patient appointments.
Updates patient information in the CRM database by entering required information. Remains informed regarding all Boston IVF marketing/advertising campaigns and the role of the Patient Liaison in accepting related inquiries by telephone and e-mail.
Collaborates with the clinic's patient services and admin team to ensure schedules are appropriately booked with qualified patients.
Academic Training:
High school diploma or equivalent -
required
Studies level:
High School Diploma or equivalent (GED)
Position Requirements/Experience:
Prior experience with Salesforce is preferred
Bi-lingual in Spanish is required***
1-2 years of experience in a multi-physician specialty practice -
preferred
Prior customer service experience required
Knowledge of customer service principles and practices
Knowledge of administration and clerical processes.
Technical Skills:
Excellent computer skills inclusive of Microsoft Office and Salesforce with prior experience in medical scheduling software
Knowledge of office procedure and office machines (i.e., computers, faxes, copiers, etc.)
Knowledge of medical terminology
Ability to communicate (written & verbal) accurately and concisely; must be able to speak clearly over the telephone
IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.
Medical, Dental, Vision Insurance Options
Retirement 401K Plan
Paid Time Off & Paid Holidays
Company Paid: Life Insurance & Long-Term Disability & AD&D
Flexible Spending Accounts
Employee Assistance Program
Tuition Reimbursement
About IVIRMA Global:
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: ************************ & ***********************
EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”
Monday - Friday 9:00am-5:00pm
$32k-38k yearly est. 4d ago
Specialty Practice Scheduler|Pulmonary Critical Care|Full Time
Concord Hospital 4.6
Scheduler job in Concord, NH
Under the supervision of practice management, the Specialty Practice Scheduler ensures patients receive timely, efficient and compassionate customer service in the practice and on the phone. This person facilitates patient care between specialty, primary, and ancillary services, spending at least 70% of time scheduling clinic and diagnostic testing/procedure appointments. The Specialty Practice Scheduler must obtain diagnostic testing/procedure prior-authorization with payers and ensure all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed. Also performs a variety of clerical and data management functions in support of referral coordination, phone management, and other duties supporting patient care, as required.
Education
High School degree or General Educational Development equivalency required. Must pass annual registration competency exam.
Certification, Registration & Licensure
None required.
Experience
Strong communication and interpersonal skills are required.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards preferred. Familiarity with medical terminology preferred. Minimum of one year as a CHMG Patient Care Coordinator preferred.
Demonstrated customer service experience preferred.
Responsibilities
1. Greets patients in person and on the phone in a cordial, professional, and compassionate manner.
2. Facilitates patient care between specialty, primary, and ancillary services (e.g., lab, radiology).
3. Spends at least 70% of time scheduling clinic and diagnostic testing/procedure appointments.
4. Obtains diagnostic testing/procedure prior-authorization with payers.
5. Ensures all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed.
6. Completes appropriate diagnostic testing/procedure questionnaires.
7. Educates patient on diagnostic study/procedure preparation.
8. Aids communication and coordination among clinicians by ensuring the availability of notes and information regarding procedures, diagnostic testing, and appointments.
9. Communicates with outside offices, facilities and hospital departments to help facilitate care and services (CH and outside referrals).
10. Researches incomplete or incorrect orders.
11. Prioritizes work appropriately, attending to tasks while serving patients at the window.
12. May support other administrative functions in the practice as needed.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
Physical and Environmental Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens.
The noise level in the work environment is usually moderate.
$18k-37k yearly est. Auto-Apply 45d ago
BDC Service Appointment Scheduler
Nucar Southern New England
Scheduler job in Norwood, MA
Job Description
Call Center Customer Service Specialist wanted
This is a great opportunity to be part of a winning team that will reward you for your passion! Nucar Toyota of Norwood, is looking for dynamic, energetic, career oriented professionals who are masters of influence and love working the telephone.
Requirements:
Minimum of 1 - 3 years experience handling inbound / outbound CS or sales calls.
Excellent telephone skills are an absolute must for this position.
A proven history of inside sales, internet marketing and / or scheduling service appointments.
The ability to instantly build rapport with clients.
Superb communications skills, both verbal and written.
Superb customer service skills with the proven ability to resolve customer service issues.
The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
Basic computer knowledge including Google Docs and efficient typing and writing skills.
Strong organizational expertise and an attention to detail.
Must be able to work flexible hours and days, including some weekends.
We Offer:
Great opportunity to join a proactive, customer focused company.
Awesome income potential which consists of a base salary + performance bonuses (Earn up to $42K / Year).
Excellent benefits package, including Medical, Dental, Vision, 401(K) with company contributions and Paid Vacations.
World class training and development program and much more!
Nucar is an Equal Opportunity Employer
Job Posted by ApplicantPro
$42k yearly 16d ago
Registrar and Scheduling Specialist
Woburn Public Schools 3.4
Scheduler job in Woburn, MA
Woburn Public Schools Registrar and Scheduling Specialist The Registrar and Scheduling Specialist oversees all aspects of student enrollment, academic records management, scheduling, grading, transcripts, and state data reporting. This position ensures the accuracy and integrity of student information in PowerSchool, compliance with DESE and district reporting requirements, and coordination of all school scheduling processes. The Registrar plays a critical role in maintaining accurate academic data, supporting school counselors and administrators, and ensuring smooth scheduling and reporting operations.
Report To: Director of School Counseling and WMHS Principal
Work Year: 12-month position
Work Schedule: 7:00 AM to 3:00 PM (Summer hours may vary at the discretion of the Superintendent of Schools.)
Salary: $75,000 - $90,000, depending on qualifications and experience.
Prerequisite training and Experience:
* Associate or bachelor's degree preferred.
* Minimum of three years of experience in student data management, scheduling, or registrar functions (PowerSchool experience required).
* Strong understanding of DESE state reporting requirements (SIMS/SCS).
* Excellent organizational skills and attention to detail.
* Ability to manage multiple priorities under deadlines.
* High level of proficiency with data systems, spreadsheets, and student information management.
* Strong communication and collaboration skills.
* Ability to maintain confidentiality and comply with FERPA regulations.
Essential Duties and Responsibilities:
Scheduling
* Build and maintain the Master Schedule for Woburn Memorial High School in collaboration with the Principal and Director of School Counseling.
* Co-chair the Scheduling Team, coordinating meetings, timelines, and communication with department heads, counselors, and administration.
* Manage course request collection, section balancing, and scheduling adjustments in PowerSchool.
* Oversee schedule changes during the summer and school year to ensure accurate student and teacher schedules.
* Coordinate with the Director of School Counseling to ensure counselor assignments and homerooms are aligned with the Master Schedule.
* Troubleshoot scheduling conflicts and assist with PowerScheduler setup and rollover processes.
Grades, GPA, and Transcripts
* Oversee grade reporting cycles, ensuring teachers import grades prior to storing.
* Store grades, generate report cards, and post to portals.
* Prepare honor rolls and distribute to staff and local media.
* Manage GPA and class rank calculations for seniors and juniors; upload results to Naviance and PowerSchool.
* Enter historical grades, credit transfers, summer and night school grades, and grade changes as submitted by staff.
* Maintain official transcripts and historical academic records for all students.
SIMS/SCS and State Reporting
* Resolve data errors related to demographics, CRS courses, graduation status, and post-graduation plans.
* Complete end-of-year data updates for graduates and non-graduates.
* Assist in preparing data for DESE Civil Rights and other required state/federal reports.
Records Requests & Verification
* Process transcript requests for students, alumni, colleges, and third parties.
* Complete verification forms for the Social Security Administration, military, RMV, and courts.
* Handle education verification requests.
* Maintain an archive of transcripts and cumulative records according to state retention laws.
Graduation Data Management
* Update PowerSchool with final graduation statuses, MCAS completion, and diploma distinctions.
* Collaborate with the School Counseling Administrative Assistant and the Director of School Counseling to finalize honor distinctions.
* Generate senior data for diploma ordering, graduation programs, and post-graduation reporting.
* Coordinate the destruction of records per the state record retention schedule.
* Other duties as assigned by the Director of School Counseling or WMHS Principal
Evaluation:
* Performance will be evaluated annually by the Director of School Counseling and WMHS Principal in accordance with district policies and procedures.
Other Duties:
* Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
At the Woburn Public Schools, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, Woburn Public Schools continues to be an Equal Opportunity Employer and a district member of Mass Partnership for Diversity in Education
$32k-38k yearly est. 19d ago
Dental Practice Front Office Coordinator.
Pearl Dental Centr PC 4.0
Scheduler job in Pepperell, MA
Job DescriptionA well-established family dental practice is offering an exciting opportunity for Dental Practice Front Office Coordinator. We are a friendly team of professionals and are seeking a team player with outstanding communication skills , self-motivated, organized, efficient with the ability to handle the daily schedule with a positive attitude. Candidate must be articulate, people-oriented, and able to attend to details.
Hours at this time are: Monday 8-5, Tuesday 10-7; Wednesday 8-1, Thursday 8-5; alternate Fridays and Saturdays 8-1.
Responsibilities include : patient scheduling, general business accounting, efficient communication with patients. Computer skills and a Strong background in Dental Insurance breakdown of benefits, co-insurances, deductibles, billing and collections.
Treatment plan presentation experience is preferred.
Knowledge of Eaglesoft software is a plus.
Experience in Dental Field is REQUIRED
Job Location: Pepperell, MA
Salary: negotiable, based on the experience.
Please send us a cover letter and your resume today! We look forward to hearing from you!
$34k-44k yearly est. 17d ago
Scheduling Specialist
Radiology Partners 4.3
Scheduler job in Chelmsford, MA
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a Temporary/PRN position working a varied shift.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned
$27k-31k yearly est. 2d ago
Scheduling Coordinator
Guardian Angel Senior Services 3.7
Scheduler job in Gloucester, MA
Founded in 2003, Guardian Angel Senior Services was created from a dream that we could make a difference in the lives of seniors and go above and beyond the call of duty.
Apply today to join our team and make a difference in the lives of seniors!
Schedule: M-F 8:30am-5pm
Location: Gloucester. May have to travel to Lynnfield during training period.
Employment status: Full time, exempt
Scheduling Coordinator duties include, but are not limited to:
*Scheduling caregivers based on availability and client needs
*Updating schedule changes as needed and distributing to all parties involved
*Updating Client and Caregiver Schedules, Availability, and Information
*Inputting New Client and Employee information into our systems
*Maintaining and updating employee attendance records
*Reviewing schedule accuracy for payroll and billing
*Performing other related duties as assigned
T
he scheduling coordinator must be a multi-tasker who is an organized, natural problem solver and superb team member!
*Must have the ability to operate standard office equipment, such as a copy machine, multi-line telephone, computer, printer, and fax machine.
*Previous experience with high volume scheduling is required- experience with homecare scheduling is
highly
preferred.
~ Great opportunity for applicants with previous caregiving experience! ~
Job Type: Full-time Monday-Friday 8:30am-5pm
Benefits:
401(k) matching
Employee discount
Health insurance
Paid time off
$32k-41k yearly est. Auto-Apply 60d+ ago
Clinical Scheduling Specialist
Dana-Farber Cancer Institute 4.6
Scheduler job in Boston, MA
Reporting to the Scheduling Supervisor, the Clinic Scheduling Specialist I is a mission critical position responsible for administrative tasks that occur in the Jimmy Fund Clinic including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests.
The CSS role is essential to institute operations, simultaneously working with multiple disease centers, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. This position requires the ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Exceptional computer, customer service and problem-solving skills required. Demonstrated ability to carry out complex scheduling as required. Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
+ This is a hybrid position requiring 2 days per week onsite. The selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT) **Responsibilities:**
+ Schedules and reschedules appointments for patients in the Jimmy Fund Clinic.
+ Schedules and reschedules Xrays, Ultrasounds, CTs, MRIs, PET/CTs, and ECHOs at Boston Children's Hospital.
+ Coordinates multiple specialty visits at Boston Children's Hospital with appropriate Boston Children Hospital departments, such as Cardiology, Pulmonary, Audiology, etc as it relates to oncology care.
+ Accurately schedules complex appointment sets across disciplines for pediatric oncology patients in accordance with scheduling guidelines
+ Triages scheduling phone calls for disease group and covering disease groups if applicable.
+ Serves as a liaison between patient/family/provider.
+ Possesses a level of independence requiring knowledge of multiple disease specific programs.
+ Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
+ Provides pediatric oncology disease, and program-specific information to callers/patients within the scope of knowledge and authority.
+ Performs other administrative duties and tasks as requested by Manager/Supervisor.
+ Able to quickly comprehend and implement new concepts or modifications to processes.
+ Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels.
+ Ensures quality clinical care and adherence to standard operating procedures and compliance requirements.
+ Participates in training new team members as requested.
+ May be required to perform other duties as required by the clinical practice support team. **QUALIFICATIONS:**
+ High school diploma required
+ A Bachelor's Degree in health administration or related field is strongly preferred **,** and/or a minimum of 1 year of related health care and/or customer service experience. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:**
+ Ability to function as an integral member of a team
+ Excellent communication, organizational, time management, and customer service skills
+ Strong attention to detail
+ Ability to multi-task and problem solve on the spot
+ Excellent phone etiquette
+ Demonstrated ability to carry out complex scheduling as required
+ Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
+ PC proficiency
+ Ability to work productively in a remote environment
+ Knowledge of medical terminology preferred
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEO Poster**
.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$45,500.00 - $54,400.00
$45.5k-54.4k yearly 2d ago
Specialty Practice Scheduler|Urology
Concord Hospital 4.6
Scheduler job in Concord, NH
Under the supervision of practice management and the team lead, the Specialty Practice Scheduler ensures patients receive timely, efficient and compassionate customer service in the practice and on the phone. This person facilitates patient care between specialty, primary, and ancillary services, spending at least 70% of time scheduling clinic and diagnostic testing/procedure appointments. The Specialty Practice Scheduler must obtains diagnostic testing/procedure prior-authorization with payers and ensure all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed. Also performs a variety of clerical and data management functions in support of referral coordination, phone management, and other duties supporting patient care, as required.
Education
High School degree or General Educational Development equivalency required. Must pass annual registration competency exam.
Certification, Registration & Licensure
None required.
Experience
Strong communication and interpersonal skills are required.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards preferred. Familiarity with medical terminology preferred. Minimum of one year as a CHMG Patient Care Coordinator preferred.
Demonstrated customer service experience preferred.
Responsibilities
1. Greets patients in person and on the phone in a cordial, professional, and compassionate manner.
2. Facilitates patient care between specialty, primary, and ancillary services (e.g., lab, radiology).
3. Spends at least 70% of time scheduling clinic and diagnostic testing/procedure appointments.
4. Obtains diagnostic testing/procedure prior-authorization with payers.
5. Ensures all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed.
6. Completes appropriate diagnostic testing/procedure questionnaires.
7. Educates patient on diagnostic study/procedure preparation.
8. Aids communication and coordination among clinicians by ensuring the availability of notes and information regarding procedures, diagnostic testing, and appointments.
9. Communicates with outside offices, facilities and hospital departments to help facilitate care and services (CH and outside referrals).
10. Researches incomplete or incorrect orders.
11. Prioritizes work appropriately, attending to tasks while serving patients at the window.
12. May support other administrative functions in the practice as needed.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
Physical and Environmental Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens.
The noise level in the work environment is usually moderate.
How much does a scheduler earn in Newburyport, MA?
The average scheduler in Newburyport, MA earns between $28,000 and $105,000 annually. This compares to the national average scheduler range of $23,000 to $68,000.