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Senior systems support engineer vs senior support technician

The differences between senior systems support engineers and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior systems support engineer and a senior support technician. Additionally, a senior systems support engineer has an average salary of $107,592, which is higher than the $74,459 average annual salary of a senior support technician.

The top three skills for a senior systems support engineer include infrastructure, technical support and linux. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Senior systems support engineer vs senior support technician overview

Senior Systems Support EngineerSenior Support Technician
Yearly salary$107,592$74,459
Hourly rate$51.73$35.80
Growth rate5%10%
Number of jobs191,234113,499
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 48%
Average age4342
Years of experience22

Senior systems support engineer vs senior support technician salary

Senior systems support engineers and senior support technicians have different pay scales, as shown below.

Senior Systems Support EngineerSenior Support Technician
Average salary$107,592$74,459
Salary rangeBetween $85,000 And $135,000Between $48,000 And $114,000
Highest paying CityNew York, NYDurham, NC
Highest paying stateIdahoPennsylvania
Best paying companyMayo ClinicPacira BioSciences
Best paying industryFinanceTechnology

Differences between senior systems support engineer and senior support technician education

There are a few differences between a senior systems support engineer and a senior support technician in terms of educational background:

Senior Systems Support EngineerSenior Support Technician
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 48%
Most common majorElectrical EngineeringComputer Science
Most common collegeStanford UniversityStanford University

Senior systems support engineer vs senior support technician demographics

Here are the differences between senior systems support engineers' and senior support technicians' demographics:

Senior Systems Support EngineerSenior Support Technician
Average age4342
Gender ratioMale, 89.5% Female, 10.5%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 7.8% Unknown, 5.0% Hispanic or Latino, 11.6% Asian, 13.6% White, 61.6% American Indian and Alaska Native, 0.3%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between senior systems support engineer and senior support technician duties and responsibilities

Senior systems support engineer example responsibilities.

  • Set up, troubleshoot, manage and administer voice over IP phone system.
  • Coordinate FileNet and EMC system configuration changes, manage disk storage consumption, allocate/mask storage, and document system configurations/changes.
  • Automate systems administration tasks and systems health checks (with e-mail notifications) utilizing Perl and Linux shell scripting.
  • Perform virtualization tasks with Vmware, ldoms, Solaris zones, Sparc hard domains, Solaris containers.
  • Produce and maintain UNIX procedural and system configuration documentation.
  • Provide systems administration and support to Linux servers running critical trading applications.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Senior systems support engineer vs senior support technician skills

Common senior systems support engineer skills
  • Infrastructure, 10%
  • Technical Support, 8%
  • Linux, 7%
  • Java, 5%
  • Windows Server, 4%
  • VMware, 3%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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