Senior systems support engineer vs support lead

Differences between senior systems support engineer and support lead duties and responsibilities

Senior systems support engineer example responsibilities.

• Set up, troubleshoot, manage and administer voice over IP phone system.
• Coordinate FileNet and EMC system configuration changes, manage disk storage consumption, allocate/mask storage, and document system configurations/changes.
• Automate systems administration tasks and systems health checks (with e-mail notifications) utilizing Perl and Linux shell scripting.
• Perform virtualization tasks with Vmware, ldoms, Solaris zones, Sparc hard domains, Solaris containers.
• Produce and maintain UNIX procedural and system configuration documentation.
• Provide systems administration and support to Linux servers running critical trading applications.
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Support lead example responsibilities.

• Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
• Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
• Develop and manage a unify desktop/notebook PC image.
• Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.
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