Schulte Companies is seeking an energetic, experienced, and hands on Server to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
Paid Time Off
Holiday Pay
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Seats and takes accurate food orders from guests
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that food is properly prepared and nicely presented and/or the buffet is appealing.
Checks station before, during and after shift for proper set-up and cleanliness.
Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverage to minors and intoxicated guests.
Must be familiar with all menu items, their preparation and service procedure.
Totals checks, presents to guests and accept payment
Assists with bussing tables
Perform various other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of High School education, post-high school education preferred
Minimum of one (1) year in hotel/restaurant serving role
KNOWLEDGE, SKILLS AND ABILITIES
Team player
Ability to multi-task
Ability to communicate effectively verbally
Ability to exceed expectations of guests and team members
Ability to operate available equipment, such as cash registers, calculators, etc.
Basic mathematical skills as needed to make change and give refunds
Ability to work flexible hours and shifts
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
$33k-50k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Server
The Cheesecake Factory 4.2
Server job in San Juan, PR
Compensation Range Earns Tips) Why Join Our Team: * Great earnings potential * Full and part-time hours available * Flexible scheduling to fit your life * Medical, dental and vision * Paid vacation and sick time
* No-cost Hospitality, GED and Associates Degree programs
* Discounted shift meals and a 25% discount when dining in as a guest
* Eligible for up to 50% next day pay (exclusions apply)
* Fortune 100 Best Companies to Work For since 2014 and PEOPLE Companies that Care since 2021
* Career growth opportunities
What You'll Do:
As a server, you'll wow our guests with outstanding service and hospitality. Whether guests are celebrating a special occasion or just spending time with family and friends, our servers go the extra mile to make it memorable. You'll help with menu selections, quickly refill beverages and ensure food arrives on time, always delivering warm and friendly interactions.
Our busy restaurants mean consistent hours, flexible schedules and the opportunity to make a great income - as well as a lot of friends and memories along the way!
Your Background:
* Excellent communication, hospitality, interpersonal and math skills
* Skilled at reading the table and can anticipate your guests' needs
* Team player: you're always willing to give and ask for help
* Able to lift up to 35 pounds, and continuously bend, reach and twist: you're constantly on the move!
* At least 12 months experience as a server in a full-service restaurant preferred (if you have less experience, consider Cashier or Dessert Finisher / Barista)
* Must be at least 18 years old
Who we are:
Named to FORTUNE Magazine's "100 Best Companies to Work For" list every year since 2014, The Cheesecake Factory is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people-this defines who we are and where we are going.
We currently own and operate 353 restaurants throughout the United States and Canada under brands including The Cheesecake Factory, North Italia, Flower Child and a collection of other FRC brands. Internationally, 34 The Cheesecake Factory restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.
We are an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.
#SoCheesecake #LifeAtCheesecake
To notify of a non-compliant job posting, please send a notice to ****************************.
* Excellent communication, hospitality, interpersonal and math skills
* Skilled at reading the table and can anticipate your guests' needs
* Team player: you're always willing to give and ask for help
* Able to lift up to 35 pounds, and continuously bend, reach and twist: you're constantly on the move!
* At least 12 months experience as a server in a full-service restaurant preferred (if you have less experience, consider Cashier or Dessert Finisher / Barista)
* Must be at least 18 years old
As a server, you'll wow our guests with outstanding service and hospitality. Whether guests are celebrating a special occasion or just spending time with family and friends, our servers go the extra mile to make it memorable. You'll help with menu selections, quickly refill beverages and ensure food arrives on time, always delivering warm and friendly interactions.
Our busy restaurants mean consistent hours, flexible schedules and the opportunity to make a great income - as well as a lot of friends and memories along the way!
$41k-56k yearly est. Auto-Apply 36d ago
Server
Golden Corral Puerto Rico 4.1
Server job in Bayamn, PR
Job DescriptionOur franchise organization, Golden Corral Puerto Rico, is currently seeking energetic, friendly individuals to join our team! The main responsibility of the Server is Making Pleasurable Dining Affordable. Fulfilling Golden Corrals mission statement requires a positive attitude and on going professionalism. Hospitality is the most important part of the Servers responsibilities. The keys to success for a Server include a clean, neat appearance, positive attitude, and courtesy.
Hospitality:
Ensures guest satisfaction and promotes return visits by following the Eight Steps of Service.
Practices positive public relations through ensuring our restaurant is welcoming and an inclusive environment for all guests.
Aware of the guests needs and works to make the guests experience pleasurable.
Shows enthusiasm and knowledge about new products and special promotions.
Promotes teamwork by assisting other Servers to ensure outstanding guest service.
Operational Excellence:
Thoroughly understands product specifications and ensures guests receipts match the number of guests dining in their party.
Performs opening and closing procedures and side work duties.
Brings equipment and facility problems to the attention of the Manager.
Familiar with the correct table bussing procedures.
Follows safe work practices to ensure personal safety and the safety of other Co-workers and guests.
Cleanliness:
Performs duty roster and meets cleanliness, service, and quality standards.
Follows local health department laws.
Thank you for your interest in Golden Corral. Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying.
The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee.
$25k-35k yearly est. 22d ago
Server
Wahlburgers 3.7
Server job in San Juan, PR
Job Description
…
We are a working class organization, rooted at a family's kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants everyday. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company.
Job Summary:
Our Servers know our menus inside and out and must take pride in providing attentive, friendly, and sanitary service. We want every guest to feel like family and create a positive experience to keep them coming back!
Key Responsibilities
Understands our culture and does whatever it takes to create a positive and memorable guest experience.
Guiding guests through menus while demonstrating a thorough knowledge of the food, beverages, and ingredients.
Makes food recommendations to guests and answers all the menu and service-related questions.
Taking accurate orders and partnering with team members to serve food and beverages that meet or exceed guests' expectations.
Follows company policy in handling guest allergies/intolerances, ensuring guests receive "safe" meals.
Properly enters all items served to guests at our Point of Sale (POS)
Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
Provides accurate checks to guests, accepts payments, and completes all appropriate transactions.
Handles guests' complaints by listening to their concerns, always informing a manager, and resolving issues to ensure overall guest satisfaction.
Thank guests as they leave and invite them to return to the restaurant again.
Hospitality to the Restaurant:
Inspects restrooms, dining room, and wait area, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.
Assists in tasks to ensure a clean, sanitized, and safe restaurant.
Hospitality to your Team:
Arrives to work on time as scheduled, well-groomed in the proper work attire, and ready to work.
Clocks in and out as scheduled.
Demonstrates a helpful, positive attitude to guests and team members at all times.
Completes all assigned tasks and duties assigned by managers/supervisors.
Follow proper cash-out/check-out procedures before leaving at the end of a shift.
Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.
Requirements & Prior Experience:
Ability to work in a high-volume, fast-paced work environment.
Capable of prioritizing tasks effectively.
Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service.
Able to speak to the restaurant's story and mission statement.
Passion for hospitality, providing exceptional service, and creating memorable dining experiences.
Fully bilingual (Spanish/English)
Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
Equal Opportunity Employer
$27k-31k yearly est. 28d ago
Pool & Beach Food Runner
Marriott 4.6
Server job in Dorado, PR
**Additional Information** Pool & Beach Area, Day Shift, Evening Shift, Weekends, Benefits, Free Parking, Free Meal, 401K, Paid Holidays, Health Insurance, Bilingual English and Spanish **Job Number** 25206323 **Job Category** Rooms & Guest Services Operations
**Location** Dorado Beach a Ritz-Carlton Reserve, 100 Dorado Beach Dr, Dorado, Puerto Rico, United States, 00646VIEW ON MAP (************************************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique - and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$21k-28k yearly est. 14d ago
Lane Server
Lucky Strike Entertainment 4.3
Server job in San Juan, PR
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Lane Server and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!
All applicants must be at least 18 years of age to qualify for a position.
WHAT OUR LANE SERVERS DO
Our Lane Servers are world-class ambassadors of our entertainment centers. They interact with our guests, serve them the awesome eats of our signature menus, and provide them with the kind of exceptional service that has them returning again and again. If you're team-oriented and great with people, you'll be perfect for this role.
A LANE SERVER'S DAY-TO-DAY
Take, deliver, and close out food and beverage orders
Learn our menu, promotions, and specials and relay them to our guests
Check back with guests routinely
Assist guests with all questions, requests, and issue resolution
Help keep the center clean
Set up, stock, and organize your assigned work area
Recommend/upsell the center experience
WHAT IT TAKES
2 Years of related experience
HS Diploma (Optional)
Exceptional interpersonal skills
A commitment to great guest service
Must meet the minimum age required by state law to serve alcohol
PERKS (MORE REASONS YOU'LL LOVE YOUR JOB)
Free Bowling!
$1 Arcade Play
20% off Events
50% off Food & Beverages
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.
Job Type: Part-time
Shift:
Evening shift
Night shift
Weekly day range:
Weekend availability
Work Location: One location
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************
$26k-35k yearly est. Auto-Apply 56d ago
Host(ess)
Fogo de ChÃO 4.6
Server job in San Juan, PR
At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities.We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future - starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we'll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility and
Deixa Comigo
(we've got you!) are more than just words, it's how we do things every day.
Now Hiring / Immediately Hiring:
Host / Hostess / Greeter
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Greets each guest and facilitates the guest experience by welcoming them in a friendly and professional manner.
Seats each guest at the appropriate tables.
Organizes, stocks and cleans the front lobby during the shift.
Manages competing demands. Bids farewell to each guest.
Complete any beginning or closing shift duties.
Requirements:
Must be able to transport objects up to 25 lbs, stand for long periods of time, and work at a quick pace.
Must be able to work weekends and holidays.
Medical, Dental, and Vision insurance are available for full-time, hourly Team Members on the first of the month following 60 days of employment. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance.
Part-Time Team Members are offered a Minimum Essential Coverage (MEC) Health plan in addition to Dental, Vision, Short-Term Disability, and Life Insurance. Coverage for these plans can start as early as the first of the month following your hire date. Additionally, Part-Time Team Members are offered enrollment in voluntary benefits, including Pet Insurance, Legal, and ID Protection.
Fogo de Chão is an Equal Opportunity & E Verify Employer
$25k-36k yearly est. Auto-Apply 28d ago
Server
Schulte Hospitality Group 3.9
Server job in San Juan, PR
Schulte Companies is seeking an energetic, experienced, and hands on Server to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
Paid Time Off
Holiday Pay
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
* Seats and takes accurate food orders from guests
* Monitor food distribution, ensuring that meals are delivered to the correct recipients and that food is properly prepared and nicely presented and/or the buffet is appealing.
* Checks station before, during and after shift for proper set-up and cleanliness.
* Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverage to minors and intoxicated guests.
* Must be familiar with all menu items, their preparation and service procedure.
* Totals checks, presents to guests and accept payment
* Assists with bussing tables
* Perform various other duties as assigned
EDUCATION AND EXPERIENCE
* Minimum of High School education, post-high school education preferred
* Minimum of one (1) year in hotel/restaurant serving role
KNOWLEDGE, SKILLS AND ABILITIES
* Team player
* Ability to multi-task
* Ability to communicate effectively verbally
* Ability to exceed expectations of guests and team members
* Ability to operate available equipment, such as cash registers, calculators, etc.
* Basic mathematical skills as needed to make change and give refunds
* Ability to work flexible hours and shifts
* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
* Schulte Companies is an Equal Opportunity Employer.
$26k-35k yearly est. 29d ago
Signature Restaurant Food Runner
Sitio de Experiencia de Candidatos
Server job in Dorado, PR
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$20k-29k yearly est. Auto-Apply 14d ago
Server
Graduate Hotels 4.1
Server job in San Juan, PR
Schulte Companies is seeking an energetic, experienced, and hands on Server to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
Paid Time Off
Holiday Pay
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Seats and takes accurate food orders from guests
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that food is properly prepared and nicely presented and/or the buffet is appealing.
Checks station before, during and after shift for proper set-up and cleanliness.
Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverage to minors and intoxicated guests.
Must be familiar with all menu items, their preparation and service procedure.
Totals checks, presents to guests and accept payment
Assists with bussing tables
Perform various other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of High School education, post-high school education preferred
Minimum of one (1) year in hotel/restaurant serving role
KNOWLEDGE, SKILLS AND ABILITIES
Team player
Ability to multi-task
Ability to communicate effectively verbally
Ability to exceed expectations of guests and team members
Ability to operate available equipment, such as cash registers, calculators, etc.
Basic mathematical skills as needed to make change and give refunds
Ability to work flexible hours and shifts
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
$26k-32k yearly est. 1d ago
Server
OG Mugsy LLC
Server job in San Juan, PR
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Benefits/Perks
Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
We are seeking an experienced Server to join our team! The Server is the face of our restaurant and plays an integral role in our customers dining experience. You will build rapport with customers, answer questions about the menu, take orders, and serve food and drinks. The ideal candidate is friendly, outgoing, and has fantastic attention to detail.
Responsibilities:
Take food and beverage orders from customers
Answer questions about the menu and preparation
Provide accurate orders to the kitchen staff
Check with customers periodically during their meals to ensure they are satisfied
Take orders from customers for food and beverages
Provide customers with their checks at the end of the meal and process payment
Qualifications:
Previous experience as a server is preferred
Friendly and outgoing personality
Excellent communication skills
Ability to meet the physical demands of the position, including standing for long periods and carrying trays
Familiarity with food safety guidelines
Ability to work in a fast-paced environment
$26k-36k yearly est. 5d ago
Food and Beverage Attendant (Substitute) - Caribe Hilton
Hilton Worldwide 4.5
Server job in San Juan, PR
The iconic Caribe Hilton is looking for a Substitue Food and Beverage Server to join their team. Located on a beautiful peninsula in San Juan, Puerto Rico, it is a vibrant destination beach-front resort! Sitting on 17 acres of tropical landscape, the resort is just a short distance from Old San Juan, the vibrant Condado district and the Puerto Rico Convention Center. Featuring a picturesque ocean-side boardwalk, 652 guest rooms and 65,000 square feet of meeting space.
Ideal Candidate will have at least 1 year of Food and Beverage Server and Customer Service experience and will be able to communicate in English and Spanish and understand the languages. Candidate will spend most of their time on the floor with the team working in a high-volume environment. Union experience is a plus!
Shift Pattern: Full Availability required. Rotating shifts throughout the week. Weekends and Holidays Required.
Pay Rate: $9.41 per hour
What are the benefits of working for Hilton?*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Go Hilton travel program
* Access to your pay when you need it through ADP
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
* Maternity and parental leave for eligible Team Members
* Comprehensive Health Insurance coverage for you and your family for eligible Team Members
* Mental health resources including free counseling through our Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* Retirement Savings plan and company match to help save for your retirement
* Available benefits may vary depending upon property-specific terms and conditions of employment
What will I be doing?
As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Manage guest queries in a friendly, timely, and efficient manner
* Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
* Ensure knowledge of menu and all products
* Ensure mis-en-place is well stocked at all floor stations
* Follow correct reporting procedures if faced with issues
* Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
* Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
* Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Waiter/ess (Server) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Positive attitude
* Good communication skills
* Committed to delivering high levels of customer service
* Excellent grooming standards
* Flexibility to respond to a range of different work situations
* Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Experience in Food and Beverage department and/or industry
* Previous experience of cash handling
* Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$9.4 hourly 7d ago
F&B Hostperson
Rio Mar Hospitality Management
Server job in Ro Grande, PR
Thank you for your interest in the Hostperson position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let's create unforgettable experiences and build a career you'll be proud of.
Job Summary
The Hostperson is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.
Education & Experience
High School diploma and/or experience in a hotel or a related field preferred. Physical Requirements
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Physical Requirements
Ability to stand during entire shift.
$26k-36k yearly est. Auto-Apply 60d+ ago
Host(ess) / Ordertaker - Condado Vanderbilt Hotel
The Condado Collection
Server job in San Juan, PR
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!
Key Responsibilities
Responsible for taking guests orders over the phone, entering orders into the POS system accurately, and coordinating with the kitchen and delivery staff to ensure timely and efficient service.
Answer incoming room service calls promptly and courteously.
Provide menu information, recommendations, and upsell additional items to enhance guest experience.
Communicate special requests and dietary needs to the kitchen staff.
Monitor and follow up on the status of orders to ensure timely delivery.
Handle guest complaints or concerns efficiently, escalating issues to the supervisor when necessary.
Maintain accurate records of all room service transactions.
Ensure the room service area is clean, organized, and stocked with necessary supplies.
Assist with inventory control and restocking as needed.
Adhere to hotel policies and procedures.
Participate in training sessions and team meetings.
Set up and maintain cleanliness and condition of the service area and restaurant.
Anticipate and communicate replenishment needs.
Complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Complete closing duties.
Be prepared to answer guest questions about the menu in a direct, concise way.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information, and protect company assets.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor; and complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to reach common goals.
Ensure adherence to quality expectations and standards.
Perform other duties as assigned by the manager.
Qualifications
Hospitality oriented
Must be able to lift up to 25 pounds
Ability to stand, walk, and carry items for extended periods of time
Able to work quickly and efficiently, especially under pressure
Able and willing to perform basic cleaning duties
Excellent communication skills, a keen attention to detail, and a commitment to providing outstanding guest service
Previous experience in a similar role in a hotel or restaurant is preferred
Flexibility to work various shifts, including weekends and holidays
Fully Bilingual (English/Spanish).
Benefits
401(k)
Employer Contribution to 401(k)
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Paid Holidays
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
$21k-27k yearly est. Auto-Apply 8d ago
VIP Outlet Server-SJ Beach Club
Accorhotel
Server job in Carolina, PR
Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.
What is in it for you
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Salary per hour $10.45
Job Description
Fairmont El San Juan Hotel VIP Outlet Server markets the hotel, pool and all property offerings to a targeted customer base. This role serves as guide, hostess and server to VIP clients, providing superior guest service to ensure repeat clientele. The VIP Server's dynamic approach will personalize each guest experience providing a sometimes comfortable, sometimes energized, and always friendly and professional atmosphere. This role provides exceptional service that differentiates us from the competition
Qualifications
QUALIFICATION STANDARDS
EDUCATION & SKILLS
High School graduate
Ability to speak English and Spanish
EXPERIENCE
2 years food and beverage VIP experience in related field
Demonstrate knowledge of wines to include: Certificate of completion of wine training seminar or equivalent combination of education and experience.
Basic knowledge of mixing drinks
Hospitality experience preferred
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
$10.5 hourly 20d ago
Host(ess)
Royal Isabela (Costa Management LLC
Server job in Isabela, PR
Job Description
The hostess is the first point of contact for guests and plays a crucial role in creating a warm, welcoming, and seamless dining experience. They are responsible for greeting guests, managing reservations, coordinating seating, and assisting with guest inquiries while maintaining the restaurant's high service standards.
Key Responsibilities:
1. Guest Reception & Greeting:
• Warmly welcome guests upon arrival with a polished and professional demeanor.
• Maintain an inviting entrance and lobby area.
• Offer a sincere farewell and invite guests to return.
2. Reservations & Seating Management:
• Manage the reservation system (OpenTable) and coordinate with Management to optimize seating.
• Communicate wait times accurately and provide comfortable accommodations for waiting guests.
• Escort guests to their table, pulling out chairs when necessary.
3. Guest Relations & Service Coordination:
• Offer personalized service by remembering returning guests and their preferences.
• Communicate special requests, VIP guests, or allergies to servers and management.
• Ensure menus are clean and updated before presenting them to guests.
4. Ambiance & Presentation:
• Maintain a tidy and aesthetically pleasing entrance, lobby, and host stand.
• Adjust lighting, music, and overall ambiance as needed.
5. Communication & Team Support:
• Relay table statuses and guest flow to servers and managers.
• Assist with clearing & resetting tables, answering phone calls, and handling to-go orders when needed.
• Stay updated on menu changes, promotions, and special events.
6. Professionalism & Appearance:
• Follow the restaurant's dress code and grooming standards.
• Exhibit grace under pressure and maintain composure during peak hours.
Steps of Service for Host / Hostess
1. Pre-Shift Preparation:
• Review the reservation list, noting VIPs, special occasions, and dietary restrictions.
• Ensure the host stand is organized with updated menus, reservation lists, and a seating chart.
• Communicate with the kitchen and management about capacity and pacing.
2. Guest Arrival & Greeting:
• Stand attentively at the entrance, making eye contact and smiling as guests approach.
• Open the door for guests when possible and welcome them warmly.
• Ask for the reservation name or determine if they are walk-ins.
3. Seating & Escorting:
• Confirm seating preferences and availability.
• Lead guests at a comfortable pace, engaging in light conversation.
• Pull out chairs for guests and hand them menus gracefully.
• Inform them of their server's name and mention any specials or wait times for service.
4. During Service:
• Check in with guests discreetly if they are waiting for others to arrive.
• Communicate with servers and managers about any guest needs or complaints.
• Maintain a welcoming atmosphere at the entrance.
5. Handling Waitlists & Walk-Ins:
• Provide an accurate wait time estimate and offer seating at the bar if available.
• Take guest contact details for waitlist updates.
• Offer a small gesture of hospitality (e.g., a glass of champagne for VIPs or special occasions).
6. Guest Departure & Farewell:
• Thank guests for dining and invite them to return.
• Offer to assist with coats or calling a car service if necessary.
• Ensure they leave with a lasting positive impression.
7. Post-Shift Duties:
• Organize the reservation book for the next shift.
• Clean and restock the host stand.
• Debrief with the team about any VIP guests or issues to note for future service.
$26k-36k yearly est. 10d ago
Restaurant Server
Highgate Hotels 4.5
Server job in Carolina, PR
Compensation Type Hourly Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Overview
The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.
Responsibilities
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
Have a thorough knowledge of menus and current specials in applicable outlets.
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
Pre-bus all tables removing soiled dishes after each course.
Be familiar with the operation of the P.O.S system.
Perform cashiering functions by closing checks and preparing end of shift paperwork.
Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
Ensure that tables and side stands are kept stocked, tidy and clean.
Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
Answer the telephone according to standards.
Consistently upsell food, beverage and promotional items to guests.
Be familiar with fire extinguishers, locations and know how to use them.
Receive and deliver food and beverage orders and collect payment.
Ensure overall guest satisfaction.
Qualifications
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
$27k-31k yearly est. Auto-Apply 35d ago
Title: Vacation Sales Greeter
Travel + Leisure Co 4.2
Server job in Ro Grande, PR
We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Summary
The Greeter works with popular local ports, and attends events such as trade shows, festivals, and conferences to connect with the public as a brand ambassador for Travel + Leisure. In this sales-based role, engages in face-to-face conversations with prospective customers and share information about the vacation club experience. Invites and incentivizes guests to attend award-winning vacation ownership presentations.
How You'll Shine:
* Serve as a positive and professional brand ambassador for Travel + Leisure
* Greet, present, and incentivize prospective customers to attend a sales-preview tour
* Screen and qualify potential customers based on company guidelines
Responsibilities include, but are not limited to:
* Assist in promoting and selling vacation packages in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals.
* Attend all scheduled training sessions and department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%)
What You'll Bring
* High school diploma or GED.
* Excellent communication skills and a strong customer focus.
* Sales-minded professionalism.
* Hospitality, sales or marketing experience.
* Ability to overcome challenges and objections.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
* Medical
* Dental
* Vision
* Flexible spending accounts
* Life and accident coverage
* Disability
* Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
* Wish day paid time to volunteer at an approved organization of your choice
* 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
* Legal and identify theft plan
* Voluntary income protection benefits
* Wellness program (subject to provider availability)
* Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
$24k-28k yearly est. 2d ago
Server - Franchise
Denny's Inc. 4.3
Server job in Florida, PR
This job posting is for employment with an independently owned and operated franchisee. Join the team and let Denny's feed your career! As a Server, you'll never be bored. You'll be responsible for serving Denny's most iconic dishes to our beloved Guests! At Denny's, our positions offer flexible scheduling and competitive pay in a safe & sanitized work environment. Plus, you'll receive the skills you need for long-term growth, and the support from an organization that values leadership, education and advancement of its employees. Join the team and see your future at Denny's!
Minimum :
Maximum : $7.98 hourly
Additional Information :
This job posting is for a position at an establishment owned and operated by an independent franchisee. This means the independent franchisee is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. The Franchisor will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee will be your employer. This job posting contains some general information about what it is like to work in this position but is not a complete job description. People who work in this position perform many different tasks every day, and this posting may not list all the job's essential functions. Our brands are committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
$8 hourly 60d+ ago
Server
Golden Corral 4.1
Server job in Bayamn, PR
Our franchise organization, Golden Corral Puerto Rico, is currently seeking energetic, friendly individuals to join our team! The main responsibility of the Server is "Making Pleasurable Dining Affordable." Fulfilling Golden Corral's mission statement requires a positive attitude and on going professionalism. Hospitality is the most important part of the Server's responsibilities. The keys to success for a Server include a clean, neat appearance, positive attitude, and courtesy.
Hospitality:
* Ensures guest satisfaction and promotes return visits by following the Eight Steps of Service.
* Practices positive public relations through ensuring our restaurant is welcoming and an inclusive environment for all guests.
* Aware of the guests' needs and works to make the guests' experience pleasurable.
* Shows enthusiasm and knowledge about new products and special promotions.
* Promotes teamwork by assisting other Servers to ensure outstanding guest service.
Operational Excellence:
* Thoroughly understands product specifications and ensures guests' receipts match the number of guests dining in their party.
* Performs opening and closing procedures and side work duties.
* Brings equipment and facility problems to the attention of the Manager.
* Familiar with the correct table bussing procedures.
* Follows safe work practices to ensure personal safety and the safety of other Co-workers and guests.
Cleanliness:
* Performs duty roster and meets cleanliness, service, and quality standards.
* Follows local health department laws.
Thank you for your interest in Golden Corral. Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying.
The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee.