How to hire a service center manager

How to hire a service center manager, step by step

Here's a step-by-step service center manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service center manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service center manager
• Step 8: Go through the hiring process checklist

What does a service center manager do?

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1. Identify your hiring needs

   First, determine the employments status of the service center manager you need to hire. Certain service center manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service center manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, service center managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents service center manager salaries for various positions.

   Type of Service Center Manager	Description	Hourly rate
   Service Center Manager	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$14-25
   Manager, Center Operations	The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns... Show more	$18-46
   Area Manager	An Area Manager's responsibility is to oversee the business operations of all company branches within a particular area. Among the tasks involve creating strategies to achieve the sales target, monitoring and evaluating the performance and progress of stores including their workforce, adhering to the budget and regulations of the company, and focus on attaining the image and financial goals... Show more	$24-51

   Show more

2. Create an ideal candidate profile

   Common skills:

   • OSHA
   • LTL
   • Payroll
   • Provide Technical Assistance
   • Customer Satisfaction
   • Direct Reports
   • Process Improvement
   • Continuous Improvement
   • Safety Procedures
   • Cash Handling
   • Logistics
   • Corrective Action
   • Safety Standards
   • Performance Evaluations

   Check all skills

   Responsibilities:

   • Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
   • Provide security and custom control, inventory monthly auditing, inventory management, perform weekly payroll entry.
   • Implement OSHA and safety training programs, perform monthly safety inspections, conduct safety training and MSDS control.
   • Be knowledgeable regarding Medicare, Medicaid and insurance regulations.
   • Ensure delivery of high quality customer service and timely resolution of complex payroll issues.
   • Maintain quality standards and high levels of customer satisfaction for well-establish manufacturer of windows and doors.

   More service center manager duties

3. Make a budget

   Including a salary range in your service center manager job description is a great way to entice the best and brightest candidates. A service center manager salary can vary based on several factors:

   • Location. For example, service center managers' average salary in idaho is 52% less than in rhode island.
   • Seniority. Entry-level service center managers earn 44% less than senior-level service center managers.
   • Certifications. A service center manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a service center manager's salary.

   Average service center manager salary

   $40,821yearly

   $19.63 hourly rate

   ---

   Entry-level service center manager salary

   $30,000 yearly salary

   Updated December 5, 2025

   Average service center manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$50,222	$24
   2	California	$49,598	$24
   3	Colorado	$46,386	$22
   4	Florida	$44,012	$21
   5	Massachusetts	$43,285	$21
   6	New Mexico	$42,470	$20
   7	Washington	$42,460	$20
   8	Texas	$39,782	$19
   9	Wisconsin	$39,513	$19
   10	South Dakota	$39,142	$19
   11	Illinois	$38,970	$19
   12	Michigan	$37,909	$18
   13	Maryland	$37,853	$18
   14	Tennessee	$36,970	$18
   15	Louisiana	$36,756	$18
   16	Indiana	$35,453	$17
   17	Ohio	$35,142	$17
   18	Pennsylvania	$34,308	$16
   19	Missouri	$33,594	$16
   20	Minnesota	$33,544	$16

   Average service center manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Capgemini	$65,536	$31.51	23
   2	Cisco	$62,126	$29.87	149
   3	University of Massachusetts Boston	$60,227	$28.96
   4	Schneider Electric Industrial Services	$58,582	$28.16	2
   5	Deloitte	$57,556	$27.67	1,377
   6	New York University	$53,875	$25.90	3
   7	Johnson & Johnson	$53,346	$25.65	75
   8	Signet Jewelers	$52,712	$25.34	4
   9	Applied Industrial Technologies	$48,876	$23.50	14
   10	Howard County Government	$48,872	$23.50
   11	General Dynamics	$48,751	$23.44	27
   12	Siemens Healthineers	$48,505	$23.32
   13	Palmetto Citizens Federal Credit Union	$47,926	$23.04
   14	Ent Credit Union	$47,569	$22.87
   15	Maine	$46,893	$22.54	2
   16	Dayton Freight	$46,606	$22.41	17
   17	R+L Carriers	$46,470	$22.34	2
   18	GATX	$46,082	$22.15
   19	Alaska USA	$45,884	$22.06
   20	Vestas Blades America	$45,675	$21.96

4. Writing a service center manager job description

   A service center manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a service center manager job description:

   Service center manager job description example

   Ent Credit Union is Colorado's premier financial institution and is currently expanding service offerings across the state. We are seeking quality financial service professionals to lead our service centers. Service Center Managers are responsible for delivering a unique and personal experience to our member-owners that is centered around meeting all of their financial needs. As a leader, you will coach, mentor, and develop employees to support a high level of engagement and growth opportunities. You will direct all aspects of center operations, hire and train staff as necessary, manage risk, drive consultative sales interactions, ensure regulatory compliance, and facilitate activities that align with the strategic direction of the credit union.
   Essential Functions:
   
   Act in a supervisory capacity. Conduct staff meetings; delegate responsibilities and accountabilities to assure a smooth-running center; follow up on all expectations of staff, give positive reinforcement, recognize and reward staff when warranted, and identify and take corrective action in the event of sub-standard performance.
   
   Initiate and direct service and sales activities. Participating in setting and communicating center service and sales goals, and leading in achieving same; develop service and sales strategies and implement into daily actions; track and assess results; conduct weekly sales meetings; daily briefing/debriefing; ensure that MSR staff maintain an active member follow-up program.
   
   Participate in training and development. Responsible for center training programs, product knowledge, service, and sales techniques and center audit and security procedures; communicate and train promotional programs, to include employee briefings, videos, and marketing materials; review and monitor training progress and development for all staff members; develop and maintain personal and professional skills through internal/external training programs.
   
   Facilitate monthly coaching and conduct development activities for the staff career paths.
   
   Perform operational duties. Conduct staff meetings on operational and regulatory matters, assuring compliance with credit union policies and procedures, as well as financial regulation compliance to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau; also ensuring regulatory BVS assignments are completed by the center staff; accountable for controllable center budget items; maintain FTE allotments; conduct surprise teller and vault cash counts; ensure SCCM compliance; perform center audits.
   
   Develop and maintain positive member and staff relationships. Establish Weekly productivity plans for the center.
   
   Provide consultative member service. Conduct member profiling methodology to determine needs. Provide product and service information; explain features and benefits; resolve errors and member complaints.
   
   Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right service center manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your service center manager job on Zippia to find and recruit service center manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting service center managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service center manager

   Once you've found the service center manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a service center manager?