STORE MANAGER IN RUNNELLS, IA
Service manager job in Runnells, IA
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************
Job Details
GENERAL SUMMARY:
Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
Make recommendations regarding employee pay rate and advancement.
Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.
Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.
Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
Provide superior customer service leadership.
Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.
Ensure that store is adequately equipped with tools necessary to perform required tasks.
Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.
Complete all paperwork and documentation according to guidelines and deadlines.
Qualifications
KNOWLEDGE and SKILLS:
Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Knowledge of cash handling procedures including cashier accountability and deposit control.
Ability to perform IBM cash register functions to generate reports.
Knowledge of inventory management and merchandising practices.
Effective oral and written communication skills.
Effective interpersonal skills.
Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)
Good organization skills with attention to detail.
Ability to solve problems and deal with a variety of situations where limited standardization exists.
Certain store locations may give preference to bilingual Spanish speakers.
WORK EXPERIENCE and/or EDUCATION:
High school diploma or equivalent strongly preferred.
One year of management experience in a retail environment preferred.
COMPETENCIES:
Aligns motives, values and beliefs with Dollar General values.
Supports ownership by tapping into the potential of others.
Acts as a liaison between the corporate office and store employees.
Fosters cooperation and collaboration.
Interacts with staff tactfully yet directly and maintains an open forum of exchange.
Demonstrates responsiveness and sensitivity to customer needs.
Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).
Provides continuous attention to development of staff.
Recruits, hires and trains qualified applicants to fulfill a store need.
Ensures store compliance to federal labor laws and company policies and procedures.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
Frequent walking and standing.
Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.
Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
Occasional climbing (using ladder).
Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores.
Fast-paced environment; moderate noise level.
Occasionally exposed to outside weather conditions.
Dollar General Corporation is an equal opportunity employer.
#CC#
Service Center Manager
Service manager job in Clive, IA
Geared for the Driven
At Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.
Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.
What you'll do
As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also be responsible for your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success.
The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met
Responsible for inventory, labor management and financial performance of the service center
Mentor, lead and train the team to optimize their development
Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
Provide superior customer service leadership
Build trust and win repeat, loyal customers
How you'll succeed
You are friendly and willing to work as part of customer-focused team
Have effective interpersonal, oral communication skills
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
Knowledge of cash handling, facility and safety control policies and practices
Reliable transportation to and from work
Ability to occasionally lift up to 50 pounds
Be able to stand for extended periods of time and climb stairs
Have full mobility and are able to twist, stoop and bend
High school diploma or equivalent
2 years managerial/supervisory experience in the quick lube/automotive business is required
Benefits include:
Competitive pay & flexible work schedule
On-the-job training
Paid biweekly
Company provided uniforms and tools
We promote from within- a commitment we are passionate about
No late evenings
Paid time off and holidays*
Medical, dental, vision, and 401(k) savings plans*
*Terms and conditions apply, and benefits may differ depending on location
Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email
...@valvoline.com
to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
General Manager 2 - Food
Service manager job in Grinnell, IA
We are SodexoMagic!
SodexoMagic is the joint venture partnership between NBA Hall of Famer Earvin “Magic” Johnson and Sodexo. As a certified minority company, we deliver food, facilities management, and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities, and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.
Sodexo is seeking a General Manager 2 - Food for UnityPoint Health - Grinnell Regional Medical Center located in Grinnell, IA. The General Manager will oversee and direct all Food & Nutrition for the hospital. The General Manager will come with a background in food service management with a proven ability to lead teams and foster culture.
What You'll Do:
have oversight of day-to-day operations;
successfully coordinate all required tasks through subordinate managers, supervisors and frontline staff;
deliver high quality food services including retail, catering and patient meal management operations;
achieve company and client financial targets and goals;
develop and maintain client and customer relationships (i.e., comfortable in c-suite settings where communication skills are imperative when serving as top level site management)
develop strategic plans;
ensure HACCP, regulatory and standards compliance;
have daily interaction with patients, their families and clinical team to ensure patient satisfaction;
create a positive environment; and/or
ensure Sodexo standards are met.
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
have culinary production experience and a strong background in safety and sanitation compliance;
can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
are enthusiastic and confident;
ability to drive employee success to enhance the value of the food and nutrition team; I
prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or
demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC), Sodexo Menu Graphics (SMG), Catetrax and is proficient in computer skills and report management experience. This does not apply to external candidates.
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years
Regional Service Manager - Des Moines, IA
Service manager job in Urbandale, IA
GENERAL
Regional Manager's at DBE will be in charge of the day to day operating performance of the region to which they are assigned. This ranges from providing in field support to people management.
DUTIES & RESPONSIBILITIES
In order of importance - Include frequency (daily, weekly, monthly, quarterly, annually, etc.)
Responsible for the management of their regional team
Assist with call assignment
Provide in field support
Accountable for all escalation and technical support
In charge of conducting quarterly performance reviews
Provide excellent customer service and support
All other duties as assigned.
SUPERVISORY RESPONSIBILITIES
# of Direct Reports = 1-10
# of Indirect Reports = 0
EDUCATION & TRAINING
High school education required.
Post-secondary technical education, military experience, or prior experience (5 years+) recognized.
KNOWLEDGE & EXPERIENCE
3+ years of managerial work in a fast-paced environment that deals with rapid changes in the daily workflow based on the client needs.
Thorough knowledge of processes and equipment.
Excellent problem-solving, decision making and troubleshooting skills.
Good PC/computer skills
Clean driving record
Experience using office applications and other software related to the position
Effective at handling multiple complex projects.
SKILLS & ABILITIES
Exceptional customer service skills
Effective customer and co-worker communication, both orally and in writing
Ability to effectively prioritize and manage time
Possess the ability to manage and research assignments independently
Exceptional organizational skills and the ability to handle multiple tasks concurrently
WORKING CONDITIONS
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:
C = Continuously (67% to 100% of workday)
F = Frequently (34% to 66% of workweek)
O = Occasional (1% to 33% of the workweek)
N = Never (0% of the workweek)
Physical Demand/ Work Conditions
Frequency
Physical Demand/ Work Conditions
Frequency
Sitting
C
Lifting
F
Standing
C
Sedentary (0 - 10 lbs.)
O
Walking
C
Light (11 - 25 lbs.)
F
Bending
C
Medium (26 - 50 lbs.)
F
Stooping
C
Heavy (51 - 74 lbs.)
O
Kneeling
C
Very Heavy (75 - 100 lbs.)
O
Climb Ladders
O
Dexterity
C
Driving
C
Eye/Hand Coordination
C
Reach Above Shoulder
F
Handling (holding, grasping, feeling)
C
TYPICAL NOISE LEVEL
☐ Quiet ☒ Moderate ☐ Loud
SPECIAL HEARING REQUIREMENTS
N/A
SPECIAL VISION REQUIREMENTS
☒ Close
☒ Color
☒ Distance
☒ Depth Perception
☒ Ability to Focus
☒ Peripheral Vision
PRIVACY
Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE's Privacy Policy and Procedures.
EEOAA Disclosure
This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Auto-ApplyTechnical Lead-Valve Condition Monitoring Service
Service manager job in Marshalltown, IA
We are seeking a highly skilled and motivated Technical Lead to oversee the implementation phase, support activities, and continuous improvement of our Valve Condition Monitoring (VCM) data collection models. This strategic global and hands-on role is responsible for supporting global teams, sustaining existing service contracts, and leading the development and deployment of secure data collection solutions. This role is critical to ensuring the successful implementation and long-term reliability of VCM services across diverse industrial environments.
**In This Role, Your Responsibilities Will Be:**
**1. Technical Support for Global Opportunities**
+ Serve as the technical authority for VCM technologies to provide expert technical guidance to world area teams pursuing new VCM opportunities.
+ Assist in solution design, proposal development, and customer presentations to ensure alignment with service capabilities and customer needs.
+ Act as a technical liaison between regional teams and central engineering, software development, and support resources.
+ Ensure compliance with industry standards and internal quality protocols during service implementation.
**2. Service Sustainment & Troubleshooting**
+ Act as the primary technical contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM-related issues.
+ Diagnose and resolve technical issues affecting existing VCM contracts to maintain service continuity and performance.
+ Lead root cause analysis and corrective actions for system failures, data collection anomalies, or connectivity issues.
+ Collaborate with field service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction.
+ Conduct training sessions and workshops for world area VCM teams on systems configurations and maintenance best practices.
+ Translate complex technical findings into actionable insights for world area VCM teams, enhancing operational excellence.
+ Develop and maintain documentation, including service manuals, troubleshooting guides, and FAQs.
+ Identify recurring issues and lead root cause analysis efforts to implement long-term solutions.
**3. Development & Deployment of Online Data Collection Solutions**
+ Lead the review, design, and implementation of secure online data collection models using Purdue Enterprise Reference Architecture (PERA) and Data Diode solutions for Industrial Control Systems.
+ Work closely with cybersecurity, IT, and engineering teams to ensure compliance with data protection standards and operational integrity.
+ Drive innovation in remote monitoring capabilities to enhance service scalability and responsiveness.
**4. Ownership of VCM Implementation Process**
+ Define, document, and continuously improve the end-to-end VCM implementation process.
+ Ensure consistent execution across projects, including planning, installation, commissioning, and validation.
+ Develop and/or recommend tools, training materials, process guides, and best practices to support global deployment teams.
**Who You Are:**
+ **Customer obsession & ownership bias** -proactively drives closure on escalations.
+ **Structured problem-solving** -data-driven, clear baselines and verification steps.
+ **Influence without authority** -coordinates world area teams, vendors, and central engineering.
+ **Clarity in communication** -simplifies complex technical topics for execs and technicians.
+ **Continuous improvement mindset** -detects patterns, codifies fixes, and scales standards.
**For This Role, You Will Need:**
+ **Education:** Bachelor's degree in Electrical, Mechanical, Controls/Instrumentation, Computer/Electrical Engineering, or related field; or equivalent practical experience.
+ **Experience:** 5 years in **industrial automation/OT** or **asset management/condition monitoring** , including commissioning, support, and troubleshooting of instrumentation or control systems in **process industries** .
+ **Instrumentation:** Hands-on with **control valves, positioners/digital valve controllers, instrumentation protocols (HART/FOUNDATION Fieldbus/Modbus)** .
+ Good understanding of **predictive maintenance** and valve diagnostics technologies.
+ Familiarity with industrial plants architectures, control systems, asset management platforms, and IIoT technologies.
+ **OT Networking & ICS Security:** Experience with secure data architectures, including **Purdue Model zones/levels** , **firewalls/jump servers** , secure remote access, **data diodes/unidirectional gateways** , and segmented architectures in plant environments.
+ **Troubleshooting & Sustainment:** Proven experience in customer-facing technical role, root cause analysis ( **RCA)** process, diagnosing **anomalies** , **connectivity issues** , and **system failures** across field devices and control network.
+ **Cross‑functional leadership:** Experience acting as a **technical authority/liaison** across regional teams, central engineering, and customer stakeholders; able to run workshops and **deliver training** .
+ Analytical thinker with excellent project management and prioritization skills; well-organized and detail oriented.
+ Excels at self-managing workload and executing multiple concurrent projects to meet deadlines.
+ Strong communication, presentation, and interpersonal skills, with ability to lead colleagues by influence (often virtually), and comfortably engage with customers at decision-making levels.
+ Ability to effectively interact with all levels of the organization to meet milestones.
+ **Documentation & Process:** Able to **define, document, and continuously improve** implementation processes, create **service manuals & troubleshooting guides** , and maintain high-quality knowledge base content.
**Preferred Qualifications That Set You Apart:**
+ **Instrumentation:** Experience with Emerson DVCs, ValveLink software, Asset Management Systems, smart instrumentation; calibration and loop checks.
+ **Cybersecurity:** Familiarity with **IEC/ISA 62443** standard and **NIST SP 800‑82** guide.
+ **End-to-end solution implementations:** Designed and deployed secure architectures from **field device/positioner → control network → historian/cloud → analytics.**
+ **Cyber-OT collaboration:** Worked with **cybersecurity/IT/engineering** to meet **policy/standard requirements** , including segmentation, hardening, logging, and remote access governance; successfully integrated **data diodes** without impacting operations.
**Our Culture & Commitment to You:**
+ At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
+ We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
\#LI-AN1
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Work Authorization**
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Equal Opportunity Employer**
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25028154
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Seasonal Customer Service Supervisor
Service manager job in Des Moines, IA
Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
+ Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs).
+ Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis.
+ Responsible for setting priorities and coordinating activities that align with set objectives and goals.
+ Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted.
+ Monitors issues and ensures that Service Level Agreements are met.
+ Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
+ Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
+ Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination.
+ Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals.
+ Communicates and collaborates with management effectively to provide and analyze metrics and reports.
**Minimum Qualifications**
+ Bachelor's Degree preferred or equivalent relevant experience.
+ 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience.
**Other Job Specific Skills**
+ Excellent written and verbal communication skills.
+ Strong leadership and customer service skills.
+ Ability to organize and supervise staff for maximum efficiency.
+ Advanced problem solving and interpersonal skills.
+ Strong customer service approach.
+ Ability to build, coach and mentor effective teams.
+ Ability to maintain consistent progress towards set priorities.
+ Dedicated focus on accuracy and attention to detail.
+ Ability to remain calm and courteous towards customers, staff, and management in periods of stress.
+ Ability to develop and maintain good working relationships with all customers and co-workers.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
62,200 - 84,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Service Manager
Service manager job in Elkhart, IA
Apply Description
Rueter's is experiencing the fastest growth in our 70+ year history, and we're looking for a motivated, driven, and experienced Equipment Service Manager to lead and grow our service department in the Ankeny/Elkhart area. This is a prime opportunity for someone who wants to achieve personal, professional, and financial advancement with a thriving company.
As a certified dealer of premier agricultural and construction equipment, Rueter's is committed to total customer satisfaction - before, during, and after the sale. With 7 locations across Iowa and Nebraska, we are rapidly expanding and investing in our team.
Job Summary
The Service Manager is responsible for overseeing all aspects of the service department, including personnel management, repair processes, inventory control, customer satisfaction, training, and performance goals. This individual will play a critical leadership role in growing and maintaining a high-performing team that supports both the company's success and the Ankeny/Elkhart community.
Key Responsibilities
Develop and implement service department processes to ensure excellent customer service
Set and manage annual goals for shop efficiency and productivity
Review all repair orders for accuracy and completeness
Approve release of serviced equipment to customers
Foster strong customer relationships and protect the Rueter's brand
Collaborate with marketing to develop service promotions
Coordinate with other departments on clinics, field days, and promotional events
Monitor and adjust technician time reports
Ensure technician certifications meet or exceed manufacturer standards
Conduct annual inventory of shop tools and ensure proper maintenance
Manage costs of consumables and maintain safety compliance at all times
Supervisory Responsibility
This position directly supervises all service technicians at the Ankeny/Elkhart store.
Work Environment
Work is performed in both office and shop/field environments, including exposure to weather. Use of standard office and shop equipment is required.
Qualifications & Competencies
Proven leadership and staff development skills
Strong technical knowledge of agricultural and construction equipment
Expertise in mechanical, electrical, and hydraulic systems
Commitment to safety and service excellence
Team-oriented with a positive, proactive attitude
Valid Driver's License required
Why Join Rueter's?
Stable and growing company with over 70 years of industry leadership
Opportunities for advancement and growth
Supportive team culture and dynamic work environment
Competitive pay and benefits
EEO Statement
Rueter's is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, race, national origin, religion, sex, gender identity, sexual orientation, disability, genetic information, military status, or any other protected classification.
Regional Service Director
Service manager job in Des Moines, IA
Benefits:
Short Term & Long-Term Disability Insurance
Health/Dental/Vision insurance
Bonuses based on individual performance
Bonuses based on Company performance
401(k) matching
Employee discounts
Flexible schedule
Paid time off
801 Restaurant Group is hiring for Regional Service Director! This is a full-time, regional management position overseeing front of the house (FOH) operations for multiple restaurants and concepts, including high-end chophouses, seafood, and American cuisine. 801 restaurants are team-oriented, high-volume, fast-paced, and guest-centric environments with the highest quality food.
Date Job Posted: June 6, 2025
Application Deadline: The application window will remain open for a minimum of 7 days from the posting date, after which the Company may move forward with selection and hiring. This posting will be removed promptly after the position is filled.
Regional Service Director - Primary Responsibilities:
Overall management of FOH operations for each restaurant within assigned region, including restaurant cleanliness and organization; service standards and floor etiquette; wine/liquor inventory; team member recruitment, training, performance management and retention; staffing/schedule management and coverage as needed; and audit/analysis of costs (labor, food/pour, AP).
Provide guidance and supervision to restaurant managers and staff, including ensuring employees maintain adequate product knowledge and adhere to SOPs and service standards, opening/closing checklists, etc.
Oversee Pour Program for each restaurant. Ensure best practices for inventory management/levels, wine lists are well-rounded, and cocktail programs are appropriate for each concept.
POS/Back Office Management - ensure pricing updates are implemented, and accurate data is maintained within Restaurant 365 platform.
Ensure restaurant management and staff understand and follow 801's human resources policies and procedures.
Attend pre-shift meetings with restaurant management and staff.
Participate in weekly Executive Team conferences, weekly financial conferences with restaurants, and other meetings as required.
Recruitment and hiring of General Managers / Assistant General Managers for restaurants within assigned region and assist with other regions as requested.
Conduct quarterly audits of each restaurant.
Oversee maintenance and repair of restaurant furnishings and equipment, including following process for approval of quotes/repairs.
Assist with restaurant openings.
Perform other projects and duties as assigned by Chief Operating Officer, Chief Financial Officer, or other Executive Management.
Position Requirements/Desired Experience:
Minimum of 5 years, but preferably at least 8 years of restaurant management experience in full-service, high-end fining dining establishments.
At least 2 years' experience managing overall operations for multiple restaurants is preferred.
Complete understanding / proficiency in R365 accounting & financial system, including opening & closing paperwork, inventory, invoice entry, weekly submittals, etc.
Knowledge/proficiency in OpenTable, TOAST, Triple Seat.
Advanced knowledge of beer/wine/spirits is required, Level 1 Wine Certification is preferred.
Experience managing a beverage/wine program is preferred.
Experience in restaurant marketing/sales/business development is preferred.
Ability to remain calm, professional and use good judgment under pressure.
Ability to communicate clearly and demonstrate hospitality, warmth, and expertise to guests and staff in a busy, sometimes fast-paced / high-stress environment.
Must be available 7 days per week, including evenings, weekends & some holidays.
Regular, predictable and reliable attendance.
Physical requirements include, but are not limited to:
Physical ability to work on your feet, alertly, for extended periods of time
Ability to maintain balance of food and drink service trays
Physical ability to frequently lift up to 50lbs
Ability to bend, reach, squat, kneel, climb and twist
Location: Negotiable - Must reside where at least 1 of assigned restaurants is located.
Travel Required: Yes. The Regional Service Director is required to travel approximately 2 weeks per month between 801 restaurants within assigned region, however, increased travel may occur if operationally required. Occasional travel to restaurants outside of assigned region for coverage and corporate meetings may also be required.
Regional Service Director is generously compensated with salary plus eligibility for quarterly bonuses based on Company performance and semi-annual bonuses tied to individual performance. Compensation: $125,000.00 per year
Quintessential Steak House, timeless yet contemporary. Unique in-house meat program, serving only aged USDA prime cuts, wet and dry-aged products and select Japanese and domestic Wagyu beef. Complimented by a daily fresh sheet, in-house pastry desserts, small-batch bourbons and scotches, and our award winning wine list. We are known for exceeding expectations at the highest level, our professional and personable staff, and our expertise in private dining, including intimate private dining rooms.
Auto-ApplyTechnical Service Lead
Service manager job in Cumming, IA
This role supports Arvato's newest data center services, delivering critical solutions such as high-security transport, white-glove delivery, and technical support. Our clients include hyperscale data center operators, high-tech freight forwarders, co-location providers, and Software as a Service (SaaS) companies.
The Technical Services Lead is responsible for leading and developing a high-performing team, while fostering a proactive, inclusive, and safety-focused culture. This role is central to ensuring the consistent delivery of high service standards, managing daily operations, and supporting the well-being and development of the team. Acting as a key on-site presence, the Lead will maintain visibility with both customers and team members, ensuring timely resolution of issues, alignment with customer expectations, and continuous service improvement.
YOUR TASKS
* Lead start-up teams and provide day-to-day leadership across field operations.
* Promote a strong safety culture and ensure adherence to customer SOPs and internal standards.
* Coach and support supervisors and team members to drive high performance.
* Define team structure, support recruitment, onboarding, and performance reviews.
* Maintain a strong presence at customer and third-party sites to oversee operations, collections, and stock verifications.
* Coordinate with vendors and planning teams to ensure readiness and resource alignment.
* Resolve on-site issues quickly and professionally; escalate concerns as needed.
* Act as the primary point of contact for customers, ensuring clear communication, responsiveness, and relationship management.
* Monitor KPIs, provide feedback to leadership, and ensure consistent service delivery.
* Maintain accurate documentation of customer requirements and site protocols.
YOUR PROFILE
* Proven experience leading large teams, ideally in logistics or data center environments.
* Strong leadership, communication, and interpersonal skills across all organizational levels.
* Demonstrated success in driving operational improvements and team performance.
* Skilled in coaching and developing teams to achieve high-impact results.
* Highly organized with the ability to manage multiple priorities.
* Proficient in Microsoft Excel, Word, and Office 365.
* Excellent written and verbal communication skills.
* Valid U.S. driver's license and willingness to travel frequently within the U.S.
* Availability for initial training in Europe (2-4 weeks).
WE OFFER
* Medical, Dental, Vision, Life Insurance, and Disability Pay.
* 401(k) with company matching up to 6%.
* Paid Time Off, including paid holidays.
* Flexible Spending Accounts.
* Voluntary benefits such as legal and financial assistance, pet insurance, and more.
* Employee Assistance Program.
* Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
* Commuter benefits.
* Employee engagement activities.
EOE Protected Veterans/Disability
Service Manager, Commercial Roofing
Service manager job in Des Moines, IA
We're partnered with a leading commercial roofing contractor who seeking an experienced Service Manager to lead their commercial roofing operations in Des Moines, IA. As a key leader, you'll drive sales growth, ensure exceptional customer experiences, and develop our field employees.
Requirements:
3-5 years of commercial roofing experience and 3 years of sales/customer service experience (roofing-commercial construction preferred)
Proficient in Microsoft Word and Excel
Excellent relationship-building skills
Positive and solution-focused approach to challenges
Strong work ethic and desire to support team members' growth
Responsibilities:
Drive sales growth through customer engagement and relationship-building
Ensure exceptional customer experiences through timely communication and issue resolution
Estimate and project manage service jobs
Develop and lead field employees, prioritizing career growth and training
Schedule and coordinate service jobs, manage paperwork, and maintain open communication
Benefits:
Health, Dental, Vision
401k
Life Insurance
Short-Term Disability
Company vehicle and gas card
Company laptop and cell phone
Paid vacation
Per Diem
Environmental Services / Custodial Operations Manager 3
Service manager job in Des Moines, IA
Role OverviewSodexoMagic is honored to partner with Unity Point Health as together we pursue their Mission to Empower patients to achieve their best health. It is an exciting time to join Sodexo's Leadership team, and if you are energized by improving the lives of the people we serve, then it is a fantastic time to be part of this dynamic partnership.
SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin "Magic" Johnson and Sodexo.
This strategic alliance enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.
For almost 20 years, we have provided top-level food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges, universities and aviation lounges.
Sodexo is seeking an Environmental Services / Custodial Operations Manager 3 to support Unity Point at the main location in Des Moines, IA.
The ideal candidates will have a strong management background in Custodial management, preferably in Hospital or Healthcare operations.
he best qualified candidate is a EVS professional who enjoys working alongside other healthcare leaders and the community to provide best practice in environmental services that will deliver excellent patient care to those we serve.
The Enviromental Services Operations Manager 3 provides leadership for both their management and hourly teams to drive best practice by using the Sodexo systems and tools to ensure all areas of the hospital are clean.
This position works closely with Hospital leadership, the community, and the other hospital departments to create strategic plans for the EVS departments that align with Mission, Vision and Values of Unity Point Health.
This individual is responsible for the execution of hospital cleaning programs to include all areas of the hospital.
The position will use Sodexo tools and processes and integrate them with patient experience program at Unity Point to create an environment that drives patient satisfaction and meets the regulatory requirements for maintaining a clean and safe facility.
As a team Sodexo leaders will work with the staff of Unity Point to drive staff and patient engagement, while working with leadership both inside the department and within the hospital.
What You'll Dobe responsible for driving client and patient satisfaction scores;provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;work with the Environment of Care Committee and Infection Prevention Director;effectively manages the Unit Operating System; and/orsupport a diverse and inclusive workforce.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You Bringexperience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;strong leadership skills and can drive program compliance and reach project target dates of completion;ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;experience effectively managing projects within agreed upon timelines;a results and safety-driven mindset;in-depth knowledge of housekeeping systems and procedures;experience with vendor and contract management, as well as union and contract negotiations;experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards.
Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 3 years Minimum Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services
Service Manager
Service manager job in Urbandale, IA
Oath Services is recruiting on behalf of the client, Westside Appliance Repair.
Salary: $70,000 + bonus | Full Benefits | 401(k)
Westside Appliance Repair seeks a calm, confident problem-solver who thrives on structure, coaching teams, and fixing what's broken, on the job and in process. The company is looking for an experienced Service Manager to lead the service team with clarity, purpose, and grit.
Westside Appliance Repair in Central Iowa seeks a qualified candidate who brings leadership, logic, and a whole lot of heart to this role. The Service Manager will oversee service operations, customer resolutions, team training, and process improvement for a fast-paced and high-volume appliance repair service company.
Why Work With Westside Appliance Repair?
Westside Appliance Repair is a locally owned and growing appliance repair company with a strong reputation across Iowa. The company has been in business more than 80 years and is the trusted service company in central Iowa. The team of 15+ technicians, parts specialists, and office staff works hard and has fun doing it. The company takes pride in providing trustworthy service and smart solutions to customers and each other.
Key Responsibilities:
Oversee daily service operations and scheduling
Handle escalated customer calls and resolve issues with empathy and clarity
Lead, train, and support a team of technicians and office staff
Facilitate bi-weekly technician meetings and ongoing training
Provide parts research support and help troubleshoot tricky repairs
Collaborate with management team on strategy, marketing, and logistics
Organize and lead internal meetings to keep communication flowing
Develop, document, and implement service procedures and standards
Identify performance issues, conduct appraisals, and coach for improvement
Maintain strong relationships with manufacturers and vendors
Requirements
10+ years of experience in appliance repair, operations, or service industry management
Calm under pressure, with strong problem-solving and people skills
Strong communicator who uses words thoughtfully and tactfully
Extremely organized, good with numbers, and confident using modern apps/software
Experience guiding different personality types, resolving conflict, and building team trust
Willing to "go on the truck" for technician ride-alongs (or at least understand how they think)
Clear thinker and decision-maker who can balance process with compassion
Excellent working knowledge of Rossware ServiceDesk software
Bonus if the candidate has worked with systems like Service Desk, Google Sheets, or similar tools
Benefits
Competitive salary starting at $70,000 + performance bonus
Comprehensive benefits, including health insurance, 401(k), and paid time off
Opportunities for professional growth in an expanding company
Supportive environment with a focus on work-life balance and team success
If you are a service-minded leader ready to elevate a great team and support a thriving local business, Westside Appliance Repair wants to hear from you.
Apply now and include a short note about why this role speaks to the candidate.
Manager - Business Growth Enablement
Service manager job in Des Moines, IA
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools.
The **Global Corporate Payments B2B Expansion / Deal Advisory Manager** will be responsible for expansion sales across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division.
**Overall responsibilities:**
+ Growing and entrenching business by expanding or cross selling the American Express B2B payment suite to existing GCG/LM clients.
+ Responsibilities will also include working closely with Global and Large (G&L) CLM teams to identify top B2B opportunities, enhance customer relationships to drive program growth, profitability and client satisfaction.
+ Role will be required to partner with key SMEs within American Express to ensure robust payment programs are achieved and implemented.
+ Ongoing program oversight to ensure sustainable supplier management will be a critical component of long term responsibility.
+ Strong relationship and program management skills will also be required to facilitate SME involvement in designing and implementing robust programs.
+ The candidate must have the ability to build relationships with key decision makers within existing payments programs to demonstrate the value drivers of American Express payment tools.
+ The candidate will work closely with our GMNS (MA, COE, CLM) partners to drive enablement success.
+ The candidate will be responsible for leading key discussions focused on integrating B2B tools with organization's ERP systems as well as conducting full P2P work stream discussions.
+ The candidate should have a good understanding of our clients technical environments, including ERP systems, procurement systems and P2P solutions
**Qualifications:**
+ Strong track record of identifying and closing complex B2B deals with proven results
+ Effective communication skills taking a consultative approach to service, sell, entrench and drive success
+ Strong interpersonal skills to partner with American Express SMES to consult with the client about best practices and other B2B solutions
+ Ability to build relationships and effectively communicate with Procurement, Finance and Treasury professionals
+ Strong interpersonal skills to identify and share best practices
+ Experienced at leading and executing on sales strategies, presentations and subsequent negotiations
+ Strong financial and analytical skills
+ Experienced in sourcing and qualifying leads and managing a pipeline of multiple accounts, researching and understanding customer needs, and planning strategically to close the sale through solutions selling
+ Proven as tenacious, focused and results-oriented
+ Must be able to work in a virtual environment
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
**Job:** Sales
**Primary Location:** United States
**Schedule** Full-time
**Req ID:** 25021315
Senior Service Technician
Service manager job in Des Moines, IA
Job Description
Midwest Petroleum Equipment (MPE) is a family-owned and operated leader in petroleum service and sales across the Midwest, boasting over 30 years of experience. We offer a comprehensive range of services, from sales and installation to maintenance, for commercial, industrial, and agricultural clients. Our commitment to superior customer service, transparent solutions, and on-time, on-budget project delivery has built a strong reputation and fostered a close-knit company culture.
MPE is experiencing remarkable growth, which has led us to expand to seven branch office locations and build a team of over 140 exceptional individuals. We are proud to be recognized on the Inc. 5000 list of fastest-growing private companies in the U.S. Our company offers a supportive environment where teamwork, integrity, and respect are core values. We tackle challenging projects and foster innovation, providing opportunities for growth and advancement. If you're looking for a company that values its employees and offers rewarding work, we encourage you to apply!
Position: As a Senior Service Technician, you will be a key player in ensuring the smooth operation of our clients' petroleum equipment.
Compensation: Based on experience and certifications
Hours: This is a full-time position working Monday-Friday
Travel: This position may require occasional travel during the work week.
What We Offer:
Sign-on bonus (up to $7,500!) and relocation assistance for qualified candidates.
Exceptional Compensation & Benefits: Competitive salary, annual bonus potential, paid training & certifications, company vehicle, clothing & cell phone allowance, 401k with company match, comprehensive health, dental, vision, short-term & long-term disability, life insurance, and paid time off & holidays.
Growth & Development: Opportunities for advancement within a rapidly expanding company.
Supportive Culture: A positive work environment that values teamwork, innovation, and respect.
Work-Life Balance: Primarily Monday-Friday schedule with occasional weekday travel.
Responsibilities:
Troubleshooting, repairing, and performing preventative maintenance on fuel dispensers and components (Gilbarco, Veeder-Root, Passport, EVO experience a plus)
Installing, troubleshooting, and upgrading POS software
Managing parts inventory and ensuring accuracy
Analyzing and resolving electronic and mechanical issues
Installing, programming, and testing new equipment
Communicating effectively with clients, explaining technical issues clearly and professionally
Maintaining a professional appearance and adhering to a timely service schedule
Requirements:
Experience as a petroleum service technician preferred
Gilbarco Dispenser certification and Veeder Root Tank Monitor certification, preferred.
Excellent customer service skills
Ability to work independently and as part of a team
Strong problem-solving and analytical abilities
High attention to detail and a sense of urgency
Valid driver's license and clean driving record
Ability to lift 60 lbs., work in various weather conditions, and perform physical tasks (stooping, bending, kneeling, climbing ladders)
Proficiency with internet maps, dispatch software, and PCs
Strong communication and interpersonal skills
Ability to multitask, prioritize, and meet deadlines
Openness to a flexible schedule (occasional after-hours/weekend work)
Why MPE?
MPE is more than just a job; it's a career with growth potential in a thriving industry. We value our employees and offer a supportive, rewarding work environment. We encourage military members and veterans to apply. We are an Equal Opportunity Employer.
Patient Services Director
Service manager job in Des Moines, IA
Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.
Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.
As a Patient Services Director, you will manage the beginning phases of PHC's revenue cycle. The PSD collaborates with clinics, Revenue Cycle Director and billing team, and HIT personnel to ensure efficient processes and workflows that maximize revenue. PSD is responsible for training development (including train-the-trainer models for Clinic Directors), and training deployment for new Patient Access Representatives, Patient Services Specialists, and Call Center Representatives on registration and benefit enrollment activities. PSD creates and enforces workflows to ensure maximum patient collections and minimization of registration related claims denials. Demonstrates iCare values in daily work.
What You Will Do
Oversees the first step in the Revenue Cycle: patient registration, copay collection, and benefits assignment. Builds workflows and processes to ensure accuracy and efficient customer service at the front desk.
* Builds metrics and key performance indicators to support efficient and effective registration and benefits enrollment. Monitors metrics and KPIs. Supports Clinic Directors in efforts to meet and exceed established metrics and KPIs.
* Works closely with Clinic Directors to assure that front office functions are fully integrated and aligned with the overall goals of the organization. Fosters a service-oriented environment.
* Builds an effective training program that equips front office staff for accurate registration and insurance enrollment. Collaborates with Training Manager to ensure that training program is integrated and consistent with the overall organization training program and methodology.
* Provides training to Clinic Directors and new front office staff. Supports Clinic Directors as needed with training for existing staff.
* Builds an audit process to ensure staff are accurately following established workflows. Conducts regular audits and collaborates with Clinic Directors to address audit results.
* Builds and maintains customer service expectations during the registration process.
* Maintains knowledge of current health benefit options and practices, Medicaid, Medicare, Commercial Insurance, sliding fee discount program, and outreach along with enrollment activities to ensure patients receive appropriate assistance in applying for health benefits and access to care.
* Manages Insurance Marketplace outreach and enrollment activities, monitoring the insurance landscape. Serves as PHC's primary contact for the Senior Health Insurance Information Program (SHIIP). Serves as liaison to external insurance and managed care organizations.
* Provides direct support to Clinic Directors related to their responsibilities for accurate registration, benefits enrollment, and patient collections.
* Performs other duties as assigned.
Qualifications You Need to Bring
Required:
* Bachelors degree in health care administration or business administration or equivalent combination of education and experience
* Minimum of 3 years of experience in revenue cycle and/or operations in either a medical or dental clinic, benefit administration either directly with patients or in billing, or customer service relations.
* Minimum of 2 years leadership, supervisory, and /or training experience.
* Experience working with and knowledge of health benefit options, associated regulations and local entitlement programs.
* Experience working with and knowledge of revenue systems and software.
* Leadership and supervisory skills with ability to coach, provide effective feedback and foster team engagement.
* Organization, prioritization and time management skills with ability to work effectively under minimal supervision
* Detail oriented with high degree of accuracy.
* Excellent interpersonal skills with ability to establish and maintain effective working relationships.
* Excellent verbal and written communication skills.
* Demonstrates professionalism with ability to maintain composure in all situations.
* Basic computer skills with proficiency using Microsoft Office products, database programs and systems.
* Licenses & Certifications: Valid driver's license.
Preferred:
* Bachelor's degree in health care administration, business, public health or related field or equivalent combination of education and experience.
* Minimum of five years of experience in revenue cycle and/or client operations in either a medical or dental clinic, benefit administration either directly with patients or in billing, and customer service relations.
* SHIIP Certification preferred.
* Bilingual, verbal and written language proficiency; English/Spanish preferred.
* Community Health Center experience.
* Knowledge of accounts payable and cash collections.
* Supervisory experience preferred.
* Experience with electronic medical records.
We Take Care of Our People
Your experience and skills determine your base pay. The hiring range for this position is typically $63,600 - $79,500 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $95,400 annually. PHC also offers a comprehensive benefits package, including:
* Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays
* License/certification fee reimbursement
* Paid time off for continuing education & continuing education reimbursement
* Tuition reimbursement program
* 401k with company match
* Medical, Dental, & Vision
* Life & disability insurance
* Flexible spending & health savings accounts
* Supplemental accident & critical illness insurance
* Discounts on pet insurance
Visit *************************** for a summary of PHC's benefits.
Join the PHC Community
| PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok
Service Manager - Pest Control
Service manager job in Clive, IA
Join the Miller Pest Team as a Service Manager!
Are you someone who not only identifies problems but also takes immediate action to solve them? Have you built lasting relationships in your previous roles? Miller Pest & Termite is a family-owned company that embodies the following core values:
Initiative: Proactively identifying and addressing pest issues before they escalate. This includes spotting potential problems during routine checks and suggesting preventative measures to customers, ensuring efficient and forward-thinking service.
Professionalism: Maintaining a high standard of conduct, including punctuality, respect, and a neat appearance. Communicating clearly and courteously with customers, offering detailed explanations of services and addressing their concerns with expertise.
Continuous Growth: Embracing ongoing learning and improvement in pest control techniques and customer service skills. Encouraging participation in training programs to stay current with industry standards and innovations, enhancing personal development and service quality.
Trust: Ensuring that all actions taken are with the best interests of both the customer and the company in mind. This includes adhering strictly to safety guidelines, accurately reporting on job outcomes, and maintaining confidentiality where necessary.
Authenticity: Being genuine in every interaction with teammates and customers. This means giving honest advice on pest control solutions, setting realistic expectations, and building relationships based on trust and straightforward communication.
Meeting Our Commitments: Delivering on promises made to customers and the team. This involves completing pest control jobs thoroughly and on time, providing reliable and consistent service that builds trust and satisfaction.
Why join the Miller Pest team?
At Miller Pest, we believe in an environment of integrity, service, excellence, and community involvement. By owning the experience, we keep our promises and fulfill the need for peace of mind at every customer interaction. We value enthusiasm, humor, respect, and the initiative to go beyond.
The Role
The Service Manager is responsible for managing day-to-day operations across our pest control service branch and ensuring seamless integration with all departments. This role includes overseeing our team of technicians, ensuring adherence to service protocols, and driving operational efficiency. The Service Manager focuses on creating outstanding customer experiences by effectively addressing customer concerns and improving service quality. This position is designed for a proactive, highly organized individual who excels in a fast-paced environment and is adept at enhancing internal processes and facilitating effective cross-departmental collaboration.
Responsibilities:
Lead by example, demonstrating servant leadership and developing high-performing teams. You will be expected to perform all of the duties of technician.
Convert customer complaints into positive experiences and opportunities for team learning.
Identify operational inefficiencies and improvements for cost savings or increased customer satisfaction.
Make cost-effective decisions that positively impact the bottom line based on metrics and KPIs.
Develop training programs that measurably improve team skills and performance.
Utilize communication tools and strategies to improve team cohesion and performance.
Identify safety risks and implement protocols for safer work environments.
Ensure technicians follow internal processes, build in CRM, and perform vehicle inspections and ride-a-longs.
Complete administrative tasks including but not limited to timecard reviews, service ticket audits, inventory management, and 1-on-1 meetings with team members.
Requirements:
5+ years in supervisory roles, preferably in pest control or home services industry
Bachelor's degree; or equivalent combination of education and experience.
Must have a valid driver's license.
What We Offer:
Excellent opportunities for career growth and advancement.
Full training provided within the Pest Control Industry.
Bleeding edge technology and company-provided resources such as uniforms, cell phone, and vehicle.
Comprehensive benefits including health, dental, vision insurance; 401k; life insurance; PTO; and bonuses.
Fun atmosphere with company events like seasonal BBQs, Friday at the Farm, holiday parties, contests, etc.
We also believe in giving back to our community through partnerships like Pest-Free Holiday, charitable donations, and proudly sponsoring local sports teams.
Apply now and grow with us in a team-oriented, customer-focused environment where integrity, open communication, a positive attitude, and community involvement are at the core of everything we do!
By submitting your application, you are giving your consent to receive SMS messages from us. These text messages will be used to inform you about the progress of your application, which includes notifications of your current application status, invitations to interviews, and reminders for any upcoming interview sessions.
Swine Service Manager
Service manager job in Ames, IA
Reports to: Production Manager
Service manager will oversee an assigned territory of contract & company owned wean to finish sites.
Train & manage farm staff to ensure proper production practices are followed.
Initial inventory & assessment of newly placed pigs.
Marketing - weekly projections & selection of pigs for market.
Work with maintenance dept. to ensure all site maintenance is current.
Ability to troubleshoot & adjust ventilation.
Accessing health issues and the ability to perform on farm diagnostics.
Requirements
Requirements:
Excellent verbal & written communication skills.
Excellent organizational & time management skills.
Prior swine management experience.
Valid drivers license with a clean driving record
Benefits
Benefits
In addition to very competitive pay employees of Prestage Farms receive:
Sick Pay
Vacation Pay
Holiday Pay
401(k) Plan
Medical Insurance
Voluntary Insurance options such as Dental, Vision, Etc.
Auto-ApplySenior Customer Solutions Engineer - IMS Professional Services
Service manager job in Des Moines, IA
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
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**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
Home & Community Based Services Supervisor
Service manager job in Winterset, IA
**Please read the ENTIRE job posting before applying**
This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as “medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs” (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities.
HCBS Supervisors provide leadership to a team who is laser-focused on providing the best care possible. Within the team, you'll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If you're passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, you'll be responsible for keeping updated records, making decisions in compliance with rules and regulations from governing bodies, and implementing services that emphasized individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve.
What Winning Looks Like:
While it's not a competition, we do recognize that each person wants to ‘win' at life; and you're a central part of someone else's wins - as well as your own! In this role, you'll be responsible to:
Create and maintain the team culture, which may include:
o Collaborating with Imagines' Recruitment Team to hire the best team members for the job.
o Supervise the Direct Support Professional team.
o Collaborating with Imagine's Training Team to provide the best possible training for team members, assuring they learn the most updated and efficient practices.
o Scheduling your team to work at times that fits the needs of the people we serve.
o Being actively present and involved with your team, including performing weekly site visits and following up with team members.
o Conducting monthly team meetings focused on immediate needs and team culture.
o Providing coaching opportunities for staff.
o Agreeing to be placed on-call as required and fill in for the team if there is need.
o In this role, you must be available on short notice to fill gaps in the schedule due to absences, personnel changes, or other unexpected reasons.
o Compensation for on-call duties will be paid in stipends based on rotation, per department guidelines.
o Mileage reimbursement is available when on-call duties require report to work outside of regularly scheduled hours.
Overseeing resources, which may include:
o Monitoring and scheduling vehicle usage for services.
o Monitoring budgets for individuals served are being maintained and followed as outlined in their financial plan by the Representative Payee Coordinator.
o Supporting individuals in communication with and fulfilling responsibilities associated with their Representative Payee Coordinator.
o Overseeing balances, ledgers, receipts, and special requests forms in collaboration with the Representative Payee Team.
o Monitoring medication check-ins.
o Monitoring appointment scheduling and follow-up communication for individuals served.
o Collaborate with the Strategic Advancement team to promote local community partnerships and promote services offered by Imagine.
Demonstrate knowledge, or be willing to learn, and comply with all policies, practices, laws, and rules provided by any governing bodies in the industry.
Provide complete, consistent, and accurate documentation of incident reports, investigations, and service documentation.
Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible.
Know We're For You:
We know finding the right opportunity can be tricky - that's why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, you'll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you'll have access to:
Competitive Wages: The base pay is $22.63/hour. With education and experience, you could start out making more than that.
Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes.
Generous Paid Time Off (PTO): We all deserve a break now and then - don't feel bad about taking time for you.
401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance - we've got you covered.
Pre-Paid Legal Services: Be prepared for the things you just can't be prepared for on your own.
Discounted Costco or Sam's Club Memberships: What can we say? We know a great deal when we see one.
Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
Employee Assistance Program: We're there for you through all life's ups and downs.
Requirements
Functional Experiences, Skills, & Requirements:
The ideal candidate will possess the following qualifications and professional experiences:
Mission-oriented: We're on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too.
An Attitude of Learning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives.
Ability to Communicate Well: We're looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve.
Confidence: We're looking for people who know how to balance being bold and being humble. We're looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it's time to follow the leader.
Age Requirement: This position requires you to be at least 18 years of age.
Driver's License: You'll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel.
Reliable Transportation: You'll need reliable transportation. You will also need to provide proof that your automobile insurance covers $100,000/$300,000/$50,000 liability coverage - don't worry, we can answer any questions you might have about this.
Education Requirement: Minimum Education Requirement of High School Diploma/GED equivalent.
**Work Authorization: Candidates must be able to work in the U.S. without sponsorship**
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two-person lift, mechanical lift, or assistive equipment.
May require prolonged sitting and working at a computer for up to eight hours.
May require frequent bending, stooping, and stretching.
May require prolonged standing for up to eight hours.
Must wear hearing and eye protection in required areas.
Must have ability to see objects/persons at a distance.
Must have ability to see close work such as typed or handwritten material.
Must have ability to hear conversations in a quiet and a noisy environment.?
Must have ability to determine where a sound is coming from.
Must have ability to hear differences among bells, buzzers, beeps, horns, etc.
Must have ability to communicate through speech.
Must have ability to drive and transport for service provision as needed.
Must remain awake during working hours, if applicable.
Please note this is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc.
Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.
Regional Service Manager - Des Moines, IA
Service manager job in Urbandale, IA
GENERAL
Regional Manager's at DBE will be in charge of the day to day operating performance of the region to which they are assigned. This ranges from providing in field support to people management.
DUTIES & RESPONSIBILITIES
In order of importance - Include frequency (daily, weekly, monthly, quarterly, annually, etc.)
Responsible for the management of their regional team
Assist with call assignment
Provide in field support
Accountable for all escalation and technical support
In charge of conducting quarterly performance reviews
Provide excellent customer service and support
All other duties as assigned.
SUPERVISORY RESPONSIBILITIES
# of Direct Reports = 1-10
# of Indirect Reports = 0
EDUCATION & TRAINING
High school education required.
Post-secondary technical education, military experience, or prior experience (5 years+) recognized.
KNOWLEDGE & EXPERIENCE
3+ years of managerial work in a fast-paced environment that deals with rapid changes in the daily workflow based on the client needs.
Thorough knowledge of processes and equipment.
Excellent problem-solving, decision making and troubleshooting skills.
Good PC/computer skills
Clean driving record
Experience using office applications and other software related to the position
Effective at handling multiple complex projects.
SKILLS & ABILITIES
Exceptional customer service skills
Effective customer and co-worker communication, both orally and in writing
Ability to effectively prioritize and manage time
Possess the ability to manage and research assignments independently
Exceptional organizational skills and the ability to handle multiple tasks concurrently
WORKING CONDITIONS
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:
C = Continuously (67% to 100% of workday)
F = Frequently (34% to 66% of workweek)
O = Occasional (1% to 33% of the workweek)
N = Never (0% of the workweek)
Physical Demand/ Work Conditions
Frequency
Physical Demand/ Work Conditions
Frequency
Sitting
C
Lifting
F
Standing
C
Sedentary (0 - 10 lbs.)
O
Walking
C
Light (11 - 25 lbs.)
F
Bending
C
Medium (26 - 50 lbs.)
F
Stooping
C
Heavy (51 - 74 lbs.)
O
Kneeling
C
Very Heavy (75 - 100 lbs.)
O
Climb Ladders
O
Dexterity
C
Driving
C
Eye/Hand Coordination
C
Reach Above Shoulder
F
Handling (holding, grasping, feeling)
C
TYPICAL NOISE LEVEL
☐ Quiet ☒ Moderate ☐ Loud
SPECIAL HEARING REQUIREMENTS
N/A
SPECIAL VISION REQUIREMENTS
☒ Close
☒ Color
☒ Distance
☒ Depth Perception
☒ Ability to Focus
☒ Peripheral Vision
PRIVACY
Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE's Privacy Policy and Procedures.
EEOAA Disclosure
This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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