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  • SSO Global Service Solutions Product Manager

    Ralliant

    Service manager job in Des Moines, IA

    Remote The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across the Service Solutions Organization (SSO). In this highly visible role, you will define the vision, roadmap, and go-to-market strategy for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, and Elektro-Automatik. You will be the champion of service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen, and data-driven decision-making to build offerings that win in the market and accelerate attach, renewals, and long-term customer loyalty. This is a role for a builder: someone who thrives in cross-functional environments, influences without authority, and turns insights into compelling products, pricing strategies, and bold market plays. **Primary Responsibilities:** Service Portfolio Leadership + Own the end-to-end lifecycle of the global service portfolio-defining a clear service vision, strategy, and multi-horizon roadmap. + Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth. Business Ownership & Performance + Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability). + Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement. Go-to-Market Strategy & Execution + Lead the global go-to-market strategy for new and existing service offerings. + Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach. + Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value. Value Proposition & Messaging + Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities. + Ensure consistent, customer-centric messaging across global regions and partner organizations. Customer Insights & Competitive Strategy + Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences. + Identify emerging service trends, pricing shifts, and competitive threats-and translate them into actionable strategies. Cross-Functional Alignment & Delivery + Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs. + Drive consistent global execution, ensuring offerings are delivered at high quality and scale. Pricing & Commercial Strategy + Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies. + Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements. Strategic Leadership & Planning + Contribute to SSO's long-term strategic planning, policy deployment, and 3-5-year growth initiatives. + Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas. Performance Management and Rhythm of the Business + Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams. **Essential Competencies:** + Customer Obsessed - derives meaningful customer insights that can be turned into compelling end user solutions. + Deliver Results - drives change through others to deliver measurable results. + Strategic - converts transformative ideas to practical steps & solutions that deliver real results. + Innovate for Impact - delivers breakthroughs by taking risks, experimenting, and iterating quickly. + Inspiring - exhibits strong leadership skills characterized by a high degree of humility, strong followership, and the ability to work at multiple levels of the organization to drive results. + Build extraordinary teams - leads inter-company and cross-functional teams to meet objectives and demonstrated organizational agility to interface with and influence all levels of the organization and across functional boundaries. + Courageous - challenges the status quo and makes difficult decisions0. + Adaptable - learns from mistakes and adjusts quickly and accordingly. + Lead with RBS - analytical thinker, process-oriented, obsessed with continuous improvement, and manages by fact gathered at _Gemba_ . **Qualifications:** + Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred. + 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle). + Proven success marketing products or services globally and growing market share in competitive environments. + Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools. + Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives. + Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings. + Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities. + Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations. \#LI-TD1 **Ralliant Corporation Overview** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. **About Tektronix** Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow! We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **Pay Range** The salary range for this position (in local currency) is 101,500.00 - 188,500.00
    $63k-103k yearly est. 32d ago
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  • Technical Lead-Valve Condition Monitoring Service

    Emerson 4.5company rating

    Service manager job in Marshalltown, IA

    We are seeking a highly skilled and motivated **Technical Lead** to oversee the implementation phase, support activities, and continuous improvement of our **Valve Condition Monitoring (VCM)** data collection models. This strategic global and hands-on role is responsible for supporting global teams, sustaining existing service contracts, and leading the development and deployment of secure data collection solutions. This role is critical to ensuring the successful implementation and long-term reliability of VCM services across diverse industrial environments. **Key Responsibilities:** **1. Technical Support for Global Opportunities** + Serve as the technical authority for VCM technologies to provide expert technical guidance to world area teams pursuing new VCM opportunities. + Assist in solution design, proposal development, and customer presentations to ensure alignment with service capabilities and customer needs. + Act as a technical liaison between regional teams and central engineering, software development, and support resources. + Ensure compliance with industry standards and internal quality protocols during service implementation. **2. Service Sustainment & Troubleshooting** + Act as the primary technical contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM-related issues. + Diagnose and resolve technical issues affecting existing VCM contracts to maintain service continuity and performance. + Lead root cause analysis and corrective actions for system failures, data collection anomalies, or connectivity issues. + Collaborate with field service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction. + Conduct training sessions and workshops for world area VCM teams on systems configurations and maintenance best practices. + Translate complex technical findings into actionable insights for world area VCM teams, enhancing operational excellence. + Develop and maintain documentation, including service manuals, troubleshooting guides, Functional Design Specifications, and FAQs. + Identify recurring issues and lead root cause analysis efforts to implement long-term solutions. **3. Development & Deployment of Online Data Collection Solutions** + Lead the review, design, and implementation of secure online data collection models using Purdue Enterprise Reference Architecture (PERA) and Data Diode solutions for Industrial Control Systems. + Work closely with cybersecurity, IT, and engineering teams to ensure compliance with data protection standards and operational integrity. + Drive innovation in remote monitoring capabilities to enhance service scalability and responsiveness. **4. Ownership of VCM Implementation Process** + Define, document, and continuously improve the end-to-end VCM implementation process. + Ensure consistent execution across projects, including planning, installation, commissioning, and validation. + Develop and/or recommend tools, training materials, process guides, and best practices to support global deployment teams. **Qualifications, Experience & Skills:** **Required Qualifications** + **Education:** Bachelor's degree in Electrical, Mechanical, Controls/Instrumentation, Computer/Electrical Engineering, or related field; or equivalent practical experience. + **5 Yr experience in IT/OT systems** for industrial and enterprise environments, including networking, credential management, domain services, and application integration. + **OT Networking & ICS Security:** Experience with secure data architectures, including Purdue Model zones/levels, firewalls/jump servers, secure remote access, data diodes/unidirectional gateways, and segmented architectures in plant environments. + Familiarity with industrial plants architectures, control systems, asset management platforms, and IIoT technologies. + **Troubleshooting & Sustainment:** Proven experience in customer-facing technical role, root cause analysis ( **RCA)** process, diagnosing **anomalies** , **connectivity issues** , and **system failures** across field devices and control network. + **Cross‑functional leadership:** Experience acting as a **technical authority/liaison** across regional teams, central engineering, and customer stakeholders; able to run workshops and **deliver training** . + Strong communication, presentation, and interpersonal skills, with ability to lead colleagues by influence (often virtually), and comfortably engage with customers at decision-making levels. + Analytical thinker with excellent project management and prioritization skills; well-organized and detail oriented. + **Documentation & Process:** Able to **define, document, and continuously improve** implementation processes, create **service manuals & troubleshooting guides** , and maintain high-quality knowledge base content. + Excels at self-managing workload and executing multiple concurrent projects to meet deadlines. + Ability to effectively interact with all levels of the organization to meet milestones. **Preferred Qualifications** + **Experience in** **industrial automation** or **asset management/condition monitoring** , including commissioning, support, and troubleshooting of instrumentation or control systems in process industries. + **Instrumentation:** Hands-on with control valves, positioners/digital valve controllers, instrumentation protocols (HART/FOUNDATION Fieldbus/Modbus). + Good understanding of **predictive maintenance** and valve diagnostics technologies. + **Instrumentation:** Experience with Emerson DVCs, ValveLink software, Asset Management Systems, smart instrumentation; calibration and loop checks. + **Cybersecurity:** Familiarity with **IEC/ISA 62443** standard and **NIST SP 800‑82** guide. + **End-to-end solution implementations:** Designed and deployed secure architectures from field device/positioner → control network → historian/cloud → analytics. + **Cyber-OT collaboration:** Worked with **cybersecurity/IT/engineering** to meet **policy/standard requirements** , including segmentation, hardening, logging, and remote access governance; successfully integrated **data diodes** without impacting operations. **Our Culture & Commitment to You:** + At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. + We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. \#LI-AN1 **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together. **Work Authorization** Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go! **No calls or agencies please.** **Requisition ID** : 25030295 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
    $95k-128k yearly est. 32d ago
  • Director, Actuarial Services

    Homesteaders Life Company Corp

    Service manager job in West Des Moines, IA

    As a Director, Actuarial Services you will be responsible for leading the development and management of the company statutory and GAAP reserves. You will oversee monthly reporting of reserves and related financial items. You will work with the actuarial team to help support engagement with internal audit, external audit, reinsurance and actuarial software teams. Your responsibilities will include: Lead the development of statutory reserves and related figures for the company's insurance liabilities. Lead the development of GAAP reserves and related figures for the company's insurance liabilities. Support the completion of actuarial items in internal audits and within the company's ORSA. Lead written and oral communications with the company's external auditor. Manage the actuarial team's utilization of MG-ALFA/Integrate and ARCVAL, the company's actuarial modeling and valuation software. Manage Homesteader's insurance liability reinsurance agreements, including reporting requirements and engagement with reinsurance partners. Requirements A bachelor's degree in actuarial science, mathematics or a related field. Minimum of Associateship in the Society of Actuaries (ASA) designation with Fellowship (FSA) designation preferred. 10+ years of life insurance experience in the actuarial department or other technical area. Demonstrated understanding of statutory and GAAP life insurance product reserving. Must be proficient in Microsoft Office software applications, particularly Excel. Experience with SQL required. Prior management experience preferred. Experience with ARCVAL, MG-ALFA/Integrate, Python and Power BI a plus. Life insurance product pricing exposure a plus. Our benefits include: An excellent schedule - office closes at 1 p.m. every Friday Annual profit sharing 401(k) with company match with discretionary contribution Company-sponsored group medical and dental insurance Company-paid life insurance Company-paid long-term disability Hybrid work environment Paid holidays Generous vacation time and sick leave Paid parental leave Casual dress year-round Professional membership and licensing dues reimbursement Tuition reimbursement About Homesteaders: Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other. We are currently not hiring in Colorado, Montana, New York, Illinois, Minnesota, and California. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Salary Description 150,000+
    $71k-123k yearly est. 26d ago
  • Service Manager

    Mobility Works 3.5company rating

    Service manager job in Grimes, IA

    Job Description MobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. Continue reading to discover how you can become a part of the team leading this important mission! MobilityWorks is currently in search of a Service Manager. We prioritize a healthy work-life balance with regular business hours, allowing you to spend more quality time with your family or engage in your favorite activities. At MobilityWorks, we firmly believe that each team member is a valuable asset, and we highly appreciate the skills, dedication, and contributions of every member of our team. We are deeply committed to our mission and are unwavering in our dedication to uphold our core values. Here's what you will be responsible for achieving: Daily review of the schedule in SalesForce. Scheduling all production, service, and maintenance tasks. Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos. Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns. Documenting serial numbers in the files and completing any necessary warranty cards during the production process. Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler. Monitoring stock units and daily posting of labor times in DSI for ongoing jobs. Ensuring compliance with OSHA requirements and participating in audits. Scheduling and conducting monthly service meetings involving all technicians and the general manager. What you should bring to the table: A high school diploma or GED. 2-3 years of experience in automotive repair management. Proficiency in electrical and/or automotive wiring. Exceptional customer service skills and prior experience in this area. What we provide you: A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends. Competitive compensation packages. Medical, dental, and vision insurance plans. Flexible spending accounts. 8 paid holidays, personal time off, and social responsibility time. Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance. 401(k) retirement plan. An immensely fulfilling experience in a collaborative team environment. Join an organization that invests in YOU and shares your commitment to making a positive impact.
    $46k-75k yearly est. 2d ago
  • Service Manager

    Rueter and Zenor Company

    Service manager job in Elkhart, IA

    Apply Description Rueter's is experiencing the fastest growth in our 70+ year history, and we're looking for a motivated, driven, and experienced Equipment Service Manager to lead and grow our service department in the Ankeny/Elkhart area. This is a prime opportunity for someone who wants to achieve personal, professional, and financial advancement with a thriving company. As a certified dealer of premier agricultural and construction equipment, Rueter's is committed to total customer satisfaction - before, during, and after the sale. With 7 locations across Iowa and Nebraska, we are rapidly expanding and investing in our team. Job Summary The Service Manager is responsible for overseeing all aspects of the service department, including personnel management, repair processes, inventory control, customer satisfaction, training, and performance goals. This individual will play a critical leadership role in growing and maintaining a high-performing team that supports both the company's success and the Ankeny/Elkhart community. Key Responsibilities Develop and implement service department processes to ensure excellent customer service Set and manage annual goals for shop efficiency and productivity Review all repair orders for accuracy and completeness Approve release of serviced equipment to customers Foster strong customer relationships and protect the Rueter's brand Collaborate with marketing to develop service promotions Coordinate with other departments on clinics, field days, and promotional events Monitor and adjust technician time reports Ensure technician certifications meet or exceed manufacturer standards Conduct annual inventory of shop tools and ensure proper maintenance Manage costs of consumables and maintain safety compliance at all times Supervisory Responsibility This position directly supervises all service technicians at the Ankeny/Elkhart store. Work Environment Work is performed in both office and shop/field environments, including exposure to weather. Use of standard office and shop equipment is required. Qualifications & Competencies Proven leadership and staff development skills Strong technical knowledge of agricultural and construction equipment Expertise in mechanical, electrical, and hydraulic systems Commitment to safety and service excellence Team-oriented with a positive, proactive attitude Valid Driver's License required Why Join Rueter's? Stable and growing company with over 70 years of industry leadership Opportunities for advancement and growth Supportive team culture and dynamic work environment Competitive pay and benefits EEO Statement Rueter's is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, race, national origin, religion, sex, gender identity, sexual orientation, disability, genetic information, military status, or any other protected classification.
    $44k-72k yearly est. 60d+ ago
  • Regional Service Director

    801 Chophouse

    Service manager job in Des Moines, IA

    Benefits: Short Term & Long-Term Disability Insurance Health/Dental/Vision insurance Bonuses based on individual performance Bonuses based on Company performance 401(k) matching Employee discounts Flexible schedule Paid time off 801 Restaurant Group is hiring for Regional Service Director! This is a full-time, regional management position overseeing front of the house (FOH) operations for multiple restaurants and concepts, including high-end chophouses, seafood, and American cuisine. 801 restaurants are team-oriented, high-volume, fast-paced, and guest-centric environments with the highest quality food. Date Job Posted: June 6, 2025 Application Deadline: The application window will remain open for a minimum of 7 days from the posting date, after which the Company may move forward with selection and hiring. This posting will be removed promptly after the position is filled. Regional Service Director - Primary Responsibilities: Overall management of FOH operations for each restaurant within assigned region, including restaurant cleanliness and organization; service standards and floor etiquette; wine/liquor inventory; team member recruitment, training, performance management and retention; staffing/schedule management and coverage as needed; and audit/analysis of costs (labor, food/pour, AP). Provide guidance and supervision to restaurant managers and staff, including ensuring employees maintain adequate product knowledge and adhere to SOPs and service standards, opening/closing checklists, etc. Oversee Pour Program for each restaurant. Ensure best practices for inventory management/levels, wine lists are well-rounded, and cocktail programs are appropriate for each concept. POS/Back Office Management - ensure pricing updates are implemented, and accurate data is maintained within Restaurant 365 platform. Ensure restaurant management and staff understand and follow 801's human resources policies and procedures. Attend pre-shift meetings with restaurant management and staff. Participate in weekly Executive Team conferences, weekly financial conferences with restaurants, and other meetings as required. Recruitment and hiring of General Managers / Assistant General Managers for restaurants within assigned region and assist with other regions as requested. Conduct quarterly audits of each restaurant. Oversee maintenance and repair of restaurant furnishings and equipment, including following process for approval of quotes/repairs. Assist with restaurant openings. Perform other projects and duties as assigned by Chief Operating Officer, Chief Financial Officer, or other Executive Management. Position Requirements/Desired Experience: Minimum of 5 years, but preferably at least 8 years of restaurant management experience in full-service, high-end fining dining establishments. At least 2 years' experience managing overall operations for multiple restaurants is preferred. Complete understanding / proficiency in R365 accounting & financial system, including opening & closing paperwork, inventory, invoice entry, weekly submittals, etc. Knowledge/proficiency in OpenTable, TOAST, Triple Seat. Advanced knowledge of beer/wine/spirits is required, Level 1 Wine Certification is preferred. Experience managing a beverage/wine program is preferred. Experience in restaurant marketing/sales/business development is preferred. Ability to remain calm, professional and use good judgment under pressure. Ability to communicate clearly and demonstrate hospitality, warmth, and expertise to guests and staff in a busy, sometimes fast-paced / high-stress environment. Must be available 7 days per week, including evenings, weekends & some holidays. Regular, predictable and reliable attendance. Physical requirements include, but are not limited to: Physical ability to work on your feet, alertly, for extended periods of time Ability to maintain balance of food and drink service trays Physical ability to frequently lift up to 50lbs Ability to bend, reach, squat, kneel, climb and twist Location: Negotiable - Must reside where at least 1 of assigned restaurants is located. Travel Required: Yes. The Regional Service Director is required to travel approximately 2 weeks per month between 801 restaurants within assigned region, however, increased travel may occur if operationally required. Occasional travel to restaurants outside of assigned region for coverage and corporate meetings may also be required. Regional Service Director is generously compensated with salary plus eligibility for quarterly bonuses based on Company performance and semi-annual bonuses tied to individual performance. Compensation: $125,000.00 per year Quintessential Steak House, timeless yet contemporary. Unique in-house meat program, serving only aged USDA prime cuts, wet and dry-aged products and select Japanese and domestic Wagyu beef. Complimented by a daily fresh sheet, in-house pastry desserts, small-batch bourbons and scotches, and our award winning wine list. We are known for exceeding expectations at the highest level, our professional and personable staff, and our expertise in private dining, including intimate private dining rooms.
    $125k yearly Auto-Apply 60d+ ago
  • Technical Service Lead

    Arvato Bertelsmann

    Service manager job in Cumming, IA

    This role supports Arvato's newest data center services, delivering critical solutions such as high-security transport, white-glove delivery, and technical support. Our clients include hyperscale data center operators, high-tech freight forwarders, co-location providers, and Software as a Service (SaaS) companies. The Technical Services Lead is responsible for leading and developing a high-performing team, while fostering a proactive, inclusive, and safety-focused culture. This role is central to ensuring the consistent delivery of high service standards, managing daily operations, and supporting the well-being and development of the team. Acting as a key on-site presence, the Lead will maintain visibility with both customers and team members, ensuring timely resolution of issues, alignment with customer expectations, and continuous service improvement. YOUR TASKS * Lead start-up teams and provide day-to-day leadership across field operations. * Promote a strong safety culture and ensure adherence to customer SOPs and internal standards. * Coach and support supervisors and team members to drive high performance. * Define team structure, support recruitment, onboarding, and performance reviews. * Maintain a strong presence at customer and third-party sites to oversee operations, collections, and stock verifications. * Coordinate with vendors and planning teams to ensure readiness and resource alignment. * Resolve on-site issues quickly and professionally; escalate concerns as needed. * Act as the primary point of contact for customers, ensuring clear communication, responsiveness, and relationship management. * Monitor KPIs, provide feedback to leadership, and ensure consistent service delivery. * Maintain accurate documentation of customer requirements and site protocols. YOUR PROFILE * Proven experience leading large teams, ideally in logistics or data center environments. * Strong leadership, communication, and interpersonal skills across all organizational levels. * Demonstrated success in driving operational improvements and team performance. * Skilled in coaching and developing teams to achieve high-impact results. * Highly organized with the ability to manage multiple priorities. * Proficient in Microsoft Excel, Word, and Office 365. * Excellent written and verbal communication skills. * Valid U.S. driver's license and willingness to travel frequently within the U.S. * Availability for initial training in Europe (2-4 weeks). WE OFFER * Medical, Dental, Vision, Life Insurance, and Disability Pay. * 401(k) with company matching up to 6%. * Paid Time Off, including paid holidays. * Flexible Spending Accounts. * Voluntary benefits such as legal and financial assistance, pet insurance, and more. * Employee Assistance Program. * Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. * Commuter benefits. * Employee engagement activities. EOE Protected Veterans/Disability
    $59k-109k yearly est. 60d+ ago
  • Valuation Services Director

    Colliers International Valuation & Advisory Services

    Service manager job in Des Moines, IA

    Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career. About you An enterprising, enthusiastic, and collaborative team player, you have the expertise and ability to bring fresh ideas and create impactful work that helps clients grow and thrive. You embrace new approaches and challenges to help you lead the industry into the future. As a Valuation Services Director, you will perform top-tier valuation services to obtain new and retain top clients. You will manage and provide the highest-quality valuation and advisory solutions to our clients by leveraging the Company's full platform of services. Each day, you will promote and advocate Colliers' brand in the local market, articulating its value through superior customer service to its clients. In this role, you will… Execute valuation and appraisal assignments (financial reporting, purchase accounting, Net Asset Value, periodic reporting, tax, lending, etc.) for corporate clients, REITs (publicly traded & non-traded), pension funds, open and closed-end funds, lenders, etc. Originate new client relationships and foster existing ones. Collaborate with other Team members across geographies to deliver exceptional client service and results. Apply your Expertise in discounted cash flow (Argus and MS Excel), Sales Comparison Approach, Cost Approach, and Highest & Best Use. Review industry surveys, benchmarks, economic and demographic trends. Assist with preparing and presenting the results of our analysis in a clear and concise manner. What you'll bring Certified General Real Estate Appraiser required; MAI Designation preferred. 5+ years of related work experience. Bachelor's degree plus completion of advanced appraisal class curriculum (preferred). Proficient in Microsoft Office applications. Team player mentality with excellent communication skills. Ability to deliver excellent client service across the organization and with external partner. #LI-EB1 Make your next move an expert one and join us as we lead the industry into the future. Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Applications will be accepted on an ongoing basis. Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.
    $71k-123k yearly est. Auto-Apply 60d+ ago
  • Director of Surgical Services

    Uplevel Sourcing

    Service manager job in Des Moines, IA

    Join Our Team in the Heart of the Heartland! Role: Permanent, onsite What We Offer: Highly Competitive Salary & Benefits Sign-On Bonus Are you ready to lead and innovate in a dynamic healthcare setting? Our 120-bed hospital, nestled in a vibrant community in Iowa, is on the hunt for a dedicated Director of Surgical Services. This is more than a job; it's an opportunity to shape the future of healthcare in a region known for its friendly communities, beautiful landscapes, and a plethora of outdoor and cultural activities that enrich everyday life. Location: Our community is a hidden gem just outside Des Moines, IA. It's a place where community spirit reigns. Our area boasts scenic parks, numerous recreational activities, and a rich cultural scene, offering an ideal work-life balance. Here, you're not just joining a hospital; you're becoming part of a community that values connection, growth, and a high quality of life. Role: Director of Surgical Services As a pivotal member of our leadership team, you'll assume a 24-hour responsibility for our Surgical Services operations, integrating your expertise with our commitment to patient-centered care. Your leadership will be essential in shaping our services to meet the evolving needs of our community. What You'll Do: Lead with a focus on safety, efficiency, and compliance, ensuring the highest standards of patient care. Manage fiscal operations, including budget development and resource allocation, to ensure efficient service delivery. Champion the development and retention of a skilled, engaged, and diverse surgical services team. Drive continuous improvement in patient care and operational efficiency. Foster positive relationships with medical staff, promoting collaboration and strategic alignment. Navigate and adhere to healthcare laws, regulations, and accreditation standards. Who You Are: A registered nurse with at least 5 years of clinical practice, including 2 years in a clinical leadership role. Current Iowa RN license (or compact state license), with CNOR and BLS, ACLS, PALS certifications preferred. A bachelors degree in nursing is preferred, with a minimum requirement of an associates degree. A visionary leader who excels in communication, decision-making, and team building. Passionate about patient care, staff development, and continuous learning. Why Join Us? Be a part of a supportive, forward-thinking team in a hospital that's a cornerstone of the community. Enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth. Experience the best of both worlds a challenging, rewarding career and a life enriched by the community's unique charms and activities. Ready to Make a Difference? If you're a driven nursing leader passionate about surgical services, we'd love to hear from you. Apply today to become a key player in a community that's as invested in your success as you are in the health and well-being of its members. Embark on a fulfilling journey in a place where your work impacts lives and where every day brings a new opportunity to thrive both professionally and personally. We look forward to welcoming you to our team!
    $71k-123k yearly est. 60d+ ago
  • Senior Service Technician-HVAC-R

    SRV Temperature Solutions

    Service manager job in Marshalltown, IA

    SRV Temperature Solutions is a premier HVAC/Refrigeration company. We pride ourselves in providing innovations in HVAC/Refrigeration practices, nurturing clients into friends, and developing amazing employees. We provide services in commercial and industrial locations across Utah. Our clients always come first and our team members are dedicated to making sure we exceed each client's expectations. Job Skills / Requirements NOW HIRING: REFRIGERATION TECHNICIAN | $2,000 SIGN-ON BONUS $20-$40 Depending on experience | Full-Time | Competitive Pay + Benefits Do you know your way around walk-ins, reach-ins, fryers, ovens, and everything in between? Whether it cools or cooks, you keep it running-and we want you on our team! We're seeking a skilled and motivated Refrigeration Technician who's experienced in both cold and hot side equipment. From troubleshooting ice machines and freezers to servicing grills and warmers, your talents will help keep commercial kitchens firing on all cylinders. What We Offer: $2,000 Sign-On Bonus Weekly pay Fully stocked service vehicle & top-grade tools Health, dental, and vision insurance Paid time off + 8 holidays Ongoing training and certification opportunities Dispatch technology to keep your day running smoothly What You'll Do: Install, service, and repair commercial refrigeration systems including walk-in coolers, freezers, ice machines, and rack systems Read and interpret blueprints, technical diagrams, and equipment specifications Perform system startups, diagnostics, and pressure tests on refrigeration and HVAC systems Charge systems with refrigerant and ensure proper system functionality Identify and repair electrical, mechanical, and refrigerant-related faults Collaborate with project foremen, engineers, and contractors to meet project timelines Ensure all installations and repairs comply with local codes and safety regulations Maintain accurate service records, documentation, and job site logs Assist in the layout and piping of refrigeration systems during project buildouts Follow all company safety protocols and participate in job site safety meetings What You Bring: 3+ years of experience in commercial refrigeration and/or hot side equipment EPA Certification (Universal required) Valid driver's license and clean driving record Strong problem-solving skills and a customer-first attitude Additional Information / Benefits Work with a team that wants to help you grow with advancement opportunities based on merit and hard work. Owners invested in your success and help you advance your knowledge and skills via training programs and able to proctor exams. Get paid every 2 weeks. Benefits packages available for full-time employees after 60 days - Medical, Dental, Vision, Life, and Short-term Disability. Paid time off and many paid holidays. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan This job reports to the Team Lead This is a Full-Time position
    $60k-96k yearly est. 30d ago
  • Electrical Service Manager - Des Moines, IA

    Interstates 3.8company rating

    Service manager job in Des Moines, IA

    Electrical Service Manager At Interstates, our people are the power behind every project. From logistics to electrical expertise, each team member plays a vital role in building, energizing, and delivering success on every jobsite. Our electricians, service technicians, and field leaders work together to keep projects on track, uphold industry-leading safety standards, and ensure exceptional performance for our clients. Now, we're looking for an Electrical Service Manager to join this dedicated team-someone ready to lead with excellence, support our crews, and help drive the next chapter of innovation and quality at Interstates. Interstates Describes Its Culture as Family-Like * Caring co-workers treat each other like family * Be treated like an individual, not just a number * Flexible schedules allow you to focus on your personal life as well as work life * Lunch gatherings and social activities promotes fun and camaraderie * Support charities and your community through events sponsored and hosted by Interstates Our Why: * Providing opportunities for our people * Making a difference with our clients * Pursuing a better way Sound to good to be true? Put in your application today and allow Interstates to prove to you why we are an Industry Leader in more ways than one. Service Manager Responsibilities: * Utilize proper planning processes to ensure projects are completed on time and within budget. * Work closely with field supervisor to ensure a high level of planning and monitor construction progress. * Administer and process all invoices correspondences, payment requisitions, all other necessary internal and external documentation for contracts in progress in a timely fashion. * Maintain client expectations and relationships. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Responsibilities: Bachelor's degree (B. A.) from four-year College or university; or two to five years related experience and/or training; or equivalent combination of education and experience. Location/Travel: This position will require travel in/around Des Moines, IA - up to/within a 150-mile radius. Applicants must be permanently located in/around the office location or be willing to permanently relocate. Applicants must have reliable transportation and a valid driver's license. Benefits of Working at Interstates: * 401(k) Retirement Plan + Company Match * Company Vehicle or Vehicle Allowance * Health, Dental, and Vision Insurance Benefits (Short & Long-Term Disability, Group Life Insurance, and more) * Company Discount Perk Program (Access to discounts with renown brands across the country) * Paid Time Off & Holiday Pay, Flexible Schedule (Support work/life balance) * Bonus Incentives (End of Fiscal Year Incentives and Merit Increases) * Per Diem/Travel Pay or FAVR Program Benefits (as applicable) * Family & safety culture - a team that cares about you as a whole person, not just what you do at work * Company Sponsored Holiday Events, Team Celebrations, and Community Outreach Volunteer Time * Advancement Opportunities unique to our employee's long-term goals * Company Issued Cordless Milwaukee Tool Kit * Continuing Education & Journeyman Licensing Renewal Assistance * Double Pay for Sunday Work, Triple Pay if working an occasional holiday
    $47k-64k yearly est. 31d ago
  • Senior Service Operations Manager, Core Business

    Gehc

    Service manager job in Des Moines, IA

    SummaryThe Senior Manager Core Business Operations acts as an operational leader in the region, partnering with the Market Service Directors, Market Managers of Service Operations, and Sr. Director, Business Operations to develop, lead and execute initiatives that improve operational efficiency, service delivery, customer satisfaction and financial performance, within the core businesses of GEHC Imaging and PCS. This leader is responsible for leading initiatives region-wide that drive inventory management, PM compliance, recall execution, and quality and compliance initiatives. Additionally this role is responsible for coaching and mentoring operations roles within the region, leading USCAN-wide growth and profitability initiatives, and driving operational strategy and execution to meet business goals and achieve service delivery metrics across the market. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionEssential Responsibilities: Operations Leadership: Lead cross-functional teams in all aspects of performance management to drive the execution and achievement of business objectives. Serve as region representative and point of contact/subject matter expert to USCAN for various operational and growth initiatives. Direct manager for Region Ops Specialists and Field Support Specialists Mentor, coach and develop operational leaders within the region Develop and maintain operational audit checklists for FSS team, providing feedback and 1:1 coaching where audit results indicate operational improvement areas. Lead Core business team calls, sharing best practices and facilitating team culture Drive Daily Down Systems actions and tracking to ensure we have visibility to mission critical down systems at our top accounts Inventory, Tools, Storage: Lead Inventory Mgmt.- drive pacing to region financial and operational targets, manages aged inventory, reserve risk mitigation, strategic parts & warehouses, NCC/PCC reports Lead Daily Down Systems parts backorder process to ensure we escalate for mission critical systems at top accounts Manage FSL & CSL- strategic parts warehouses, customer stocking and inventory requests Drive parts return rigor through oversight and ongoing field education and outlier reviews Oversee Tool Compliance/Ordering, Returns Manage the operations and payments of Storage Facilities, Fleet management, Pilot Warehouse payments, SSP POs Manage In House Parts- ordering, returning, tracking of IH parts- interfacing directly with customers to support their processes Manage inventory exceptions- works with SOIT teams to clear parts FMI/Recall Management: Drives FMI and recall execution at the region level Partners with PCS Ops to help drive PCS FMI execution Monitors recall/FMI quality and documentation Level 2 FMI support in region (kits, documentation, escalations) Quality & Compliance Operations: PM Compliance: approve PM exemptions, implementing new business PMs, PM loading/ rescheduling and optimization, monthly PM look-ahead reports Drives USCAN Quality Program initiatives, supports internal and external audits Leads 2579/EPE rigor and drives compliance with other quality-required documentation Leads CAPA actions at region level Drives PM Wear Parts burndown reporting and manages exception requests and overall process in region Conducts PM Wear Parts monthly data scrubs for all markets, SR creation & review, PM Wear Parts Ordering for FEs Ensures Rad Badge & EHS/Quality Training metrics through DMS KPIs PQM and ARC follow-up/defect mitigation Reconciles and tracks DI/HTM VC exception requests and metrics discrepancies, supports PCS VC exceptions Required Qualifications: Bachelor's degree with 7+ years of operational experience in the technical, healthcare or business environment OR 9+ years of operational experience in the technical, healthcare or business environment. Desired Characteristics: Experience in an operations leadership role. 7+ years of healthcare experience Experience leading cross-functional operations teams Strong business acumen, including a strong financial and operational background. Excellent analytical and communication skills with the ability to communicate with employees and customers at all levels. Exceptional interpersonal skills and as a change agent and process-oriented individual Ability to resolve complex issues within functional area and/or area of expertise. Ability to develop and execute priorities and approaches to meet objectives Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict. Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions. Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Commercial Thinking: Keeps up to date with competitor information and healthcare market trends. Identifies business opportunities for the organization. Demonstrates financial excellence and awareness of trends. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $118,400.00-$177,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No
    $32k-54k yearly est. Auto-Apply 6d ago
  • Senior Service Technician

    Midwest Petroleum Equipment LLC 4.2company rating

    Service manager job in Des Moines, IA

    Job Description Midwest Petroleum Equipment (MPE) is a family-owned and operated leader in petroleum service and sales across the Midwest, boasting over 30 years of experience. We offer a comprehensive range of services, from sales and installation to maintenance, for commercial, industrial, and agricultural clients. Our commitment to superior customer service, transparent solutions, and on-time, on-budget project delivery has built a strong reputation and fostered a close-knit company culture. MPE is experiencing remarkable growth, which has led us to expand to seven branch office locations and build a team of over 140 exceptional individuals. We are proud to be recognized on the Inc. 5000 list of fastest-growing private companies in the U.S. Our company offers a supportive environment where teamwork, integrity, and respect are core values. We tackle challenging projects and foster innovation, providing opportunities for growth and advancement. If you're looking for a company that values its employees and offers rewarding work, we encourage you to apply! Position: As a Senior Service Technician, you will be a key player in ensuring the smooth operation of our clients' petroleum equipment. Compensation: Based on experience and certifications Hours: This is a full-time position working Monday-Friday Travel: This position may require occasional travel during the work week. What We Offer: Sign-on bonus (up to $7,500!) and relocation assistance for qualified candidates. Exceptional Compensation & Benefits: Competitive salary, annual bonus potential, paid training & certifications, company vehicle, clothing & cell phone allowance, 401k with company match, comprehensive health, dental, vision, short-term & long-term disability, life insurance, and paid time off & holidays. Growth & Development: Opportunities for advancement within a rapidly expanding company. Supportive Culture: A positive work environment that values teamwork, innovation, and respect. Work-Life Balance: Primarily Monday-Friday schedule with occasional weekday travel. Responsibilities: Troubleshooting, repairing, and performing preventative maintenance on fuel dispensers and components (Gilbarco, Veeder-Root, Passport, EVO experience a plus) Installing, troubleshooting, and upgrading POS software Managing parts inventory and ensuring accuracy Analyzing and resolving electronic and mechanical issues Installing, programming, and testing new equipment Communicating effectively with clients, explaining technical issues clearly and professionally Maintaining a professional appearance and adhering to a timely service schedule Requirements: Experience as a petroleum service technician preferred Gilbarco Dispenser certification and Veeder Root Tank Monitor certification, preferred. Excellent customer service skills Ability to work independently and as part of a team Strong problem-solving and analytical abilities High attention to detail and a sense of urgency Valid driver's license and clean driving record Ability to lift 60 lbs., work in various weather conditions, and perform physical tasks (stooping, bending, kneeling, climbing ladders) Proficiency with internet maps, dispatch software, and PCs Strong communication and interpersonal skills Ability to multitask, prioritize, and meet deadlines Openness to a flexible schedule (occasional after-hours/weekend work) Why MPE? MPE is more than just a job; it's a career with growth potential in a thriving industry. We value our employees and offer a supportive, rewarding work environment. We encourage military members and veterans to apply. We are an Equal Opportunity Employer.
    $51k-70k yearly est. 25d ago
  • Senior Customer Solutions Engineer - IMS Professional Services

    Rocket Software 4.5company rating

    Service manager job in Des Moines, IA

    **It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
    $85.8k-107.3k yearly 60d+ ago
  • Supervisor - Plant Services - 117

    Iowa State University 4.6company rating

    Service manager job in Ames, IA

    Position Title:Supervisor - Plant Services - 117Job Group:MeritRequired Minimum Qualifications:• Four years experience excluding apprenticeship in the applicable craft, trade or plant service supervised; or the equivalent combination of directly related education and experience. • Must possess and maintain a current valid drivers license.Special Required QualificationsValid U.S. Driver's LicensePreferred Qualifications:Experience overseeing maintenance and vendors of residential dorms, community living, or similar Experience coordinating work with contractors, managers, and other necessary personnel Experience with preventative maintenance Job Description: Iowa State University is seeking a Supervisor - Plant Services to lead skilled trades maintenance operations within the Department of Residence. This role oversees maintenance teams supporting residential dormitories, ensuring buildings, systems, and equipment are maintained safely, efficiently, and to a high standard. This is a hands-on supervisory role that balances leadership, coordination, and technical expertise in a residential environment that operates year-round. What You'll Do Supervise skilled trades staff including Environmental Systems Mechanics, Facilities Mechanics, Plumbers, and Carpenters supporting residence hall facilities. Plan and assign work by establishing schedules, managing work orders, and adjusting priorities based on daily needs and emergencies. Support preventive maintenance efforts to reduce downtime and extend the life of building systems and equipment. Provide on-call leadership by responding to emergencies and service needs during assigned rotations. Monitor quality and performance to ensure work is completed safely, on time, and in accordance with department standards. Assist with staffing needs by interviewing candidates, recommending hires, training employees, and supporting ongoing development. Coordinate materials and resources by reviewing and approving requisitions, ordering parts, and tracking maintenance needs. Lead by example by performing duties of the supervised trades as needed, particularly during emergency situations. Maintain accurate records related to timekeeping, schedules, costs, and work activity. Schedule Monday - Friday | 7:00 a.m. - 4:00 p.m. On-call rotation About the Department of Residence With over 400 full-time, part-time, and student employees, the Department of Residence is one of the largest non-academic departments on Iowa State University's campus. The department serves thousands of residents each year through housing operations that run year-round across residence halls and apartment communities. What You'll Get Insurance benefits beginning on your first day, with timely enrollment Retirement benefits with strong university contributions Paid vacation, sick leave, and holiday pay Tuition reimbursement available after one year of employment Characteristic Duties and Responsibilities Controls the work unit in establishing work schedules, assigning or reassigning duties, effecting transfers, and approving leave and overtime. Maintains accurate records, including time records, work schedules, and charges. Verifies and approves materials requisitioned by employees. Reviews and checks performance of assigned personnel in order to maintain high standards of service and workmanship. Interviews and effectively recommends hiring. Evaluates employee performance and effectively recommends disciplinary actions, promotions, merit increases, and termination. Trains and orients new employees; may conduct formal training. Reviews and keeps informed of new developments and techniques within area. Assist in preparing job cost estimates. Serves as first step in grievance procedure. Maintains and enforces prescribed safety standards. Performs the duties and responsibilities of the craft supervised as required and in emergency situations. Monitors equipment maintenance schedules and assigns maintenance when required. Orders repairs and parts when necessary. Acts upon requests and complaints from departments related to custodial services. Knowledge, Skills, and Abilities Ability to maintain effective working relationships with others. Ability to establish goals, schedule work, set deadlines for total accomplishment for self and subordinates. Ability to measure and evaluate employee performance and conduct reviews. Ability to interpret and explain policies, procedures, rules, and regulations. Ability to communicate orally and in writing. Knowledge of appropriate interviewing techniques. Knowledge of and ability to enforce safety standards. Ability to accurately maintain a system of records. Knowledge of the principles, methods, and techniques used in the trade supervised. Knowledge of building costs. Knowledge of purchasing policies and procurement practices. Ability to prepare cost estimates and specifications for facilities, equipment, materials, and repairs. Ability to communicate and interact with outside organizations and agencies such as municipal and state agencies and numerous private sectors. Knowledge of personnel policies and procedures. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full time Pay Grade:17Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Original Posting Date:January 14, 2026Posting Close Date:January 25, 2026Job Requisition Number:R18432
    $37k-49k yearly est. Auto-Apply 4d ago
  • Hourly Service Manager

    Candeo 3.9company rating

    Service manager job in Johnston, IA

    Full-time Description CANDEO is seeking a dedicated and experienced Hourly Service Manager to oversee and coordinate client services. This role is crucial in ensuring the provision of high-quality services to clients by maintaining appropriate staffing, recruiting, training, and disciplining staff. The Hourly Service Manager will also be responsible for maintaining service plans and relations with the families of the clients. This position involves a significant amount of administrative work and large case load. Why Join CANDEO? At CANDEO, we are committed to enhancing the lives of the individuals we serve. We offer a supportive, collaborative and learning based work environment with an approachable leadership where your contributions are valued and recognized. Join us in making a difference in the community! Benefits: Health, Dental, and Vision Insurance Short -Term Disability and Long-Term Disability Life Insurance Paid Time off Flexible saving Accounts 401K Flex hours Hybrid work model Key Responsibilities: Oversee and supervise the day-to-day operations of client services. Maintain appropriate staffing levels and recruit, train, and discipline staff. Develop, monitor, and assess client support plans. Facilitate community inclusion and support the development of client support networks. Promote professional relations and teamwork among staff. Coordinate and lead competency-based direct support staff training and professional development activities. Ensure compliance with all federal, state, and local rules and regulations. Advocate for and with clients for services and opportunities that promote safe, respected, and valued membership in the community. Maintain professionalism and engage in ongoing self-development and professional development activities. Requirements Qualifications: Bachelor's degree in human services, Rehabilitation, Education, Business, Psychology, or a related field. Two years of experience working with people with intellectual disabilities, brain injury, and/or mental illness. A working knowledge of person-centered planning and person-centered supports is preferred. Valid Iowa Driver's License and proof of automobile insurance. High level of literacy in spoken and written English. High level of organizational skills and demonstrated leadership ability. Proficient in Microsoft software and applications. Ability to travel in counties served by CANDEO. Must be able to pass background checks including criminal history, motor vehicle, child abuse, dependent adult abuse, and sex offender registry. Essential soft skills required to perform this role successfully: Effective Interpersonal Skills: The ability to communicate, interact effectively and build relationship with clients, staff, guardians and other stakeholders is crucial for this role. Leadership Ability: Demonstrated leadership skills to guide and motivate the team, ensuring high-quality service delivery1. Conflict Resolution: The ability to negotiate and handle conflicts as needed, maintaining a positive and productive work environment. Flexibility: The ability to adapt to changing organizational needs and priorities. Professionalism: Maintaining a high level of professionalism in all interactions and engagements. Organizational Skills: High level of organizational skills to manage multiple tasks and responsibilities effectively. Teamwork: Promoting professional relations and teamwork among staff, fostering a collaborative work environment1. Cultural Awareness and Responsiveness: Respecting and providing culturally appropriate supports to the staff and services to clients. Work Environment• Client home and community including but not limited to medical providers, retail stores, outdoor recreation, and indoor recreation• Work and travel in all types of weather, including inclement weather Travel• During scheduled work hours• Approved mileage and expenses are reimbursed Physical Demands• Bending, sitting, standing, twisting, reaching, driving, climbing stairs, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell, lifting and carrying• Must be able to lift and carry various items when supporting clients; including groceries, supplies and to provide physical assistance to clients as indicated in the client Individual Support Plan Equal Employment Opportunity: Candeo prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candeo conforms to the spirit as well as to the letter of all applicable laws and regulations.
    $31k-37k yearly est. 33d ago
  • Environment Services Supervisor

    Regional Health Services of Howard County 4.7company rating

    Service manager job in Newton, IA

    Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. ESSENTIAL FUNCTIONS: * This position interacts with individuals ages newborn to death. * Maintains and demonstrates a good understanding of the area control of all supplies, chemicals, equipment and personnel within Environmental Services. * Inspects check-outs and release to ensure required standard is met. * Arranges adequate coverage of assigned areas at all times and continuously checks assigned areas to ensure staff is following schedules and work is done properly. * Utilizes the phone to communicate with hospital staff and employees to meet the needs of the hospital in a timely manner. * Trains and retrains Environmental Service personnel as directed by the Operations or coordinating Manager. * Inspects equipment daily to maintain clean condition and good repair; observes cleaning needs throughout hospital and submits written requests to coordinating Manager. * Maintains good public relations with all patients, visitors, co-workers, staff and user departments. * Completes a variety of forms, reports and logs. * Assigns duties to staff in case of fire, internal disaster or community disaster. MARGINAL FUNCTIONS: * Observes and reports the need to repair equipment, furniture, building and fixtures. * Assumes responsibility for department in the absence of the Manager. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * High school diploma or GED preferred. * Ability to read, write, comprehend and speak English fluently. * Three years experience in a clerical, reception, sales or supervisory position. * Computer experience (1 year). * Education may be substituted for experience. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
    $46k-61k yearly est. 26d ago
  • Home & Community Based Services Supervisor

    Imagine The Possibilities 3.0company rating

    Service manager job in Winterset, IA

    **Please read the ENTIRE job posting before applying** is an on-site in office position and will require on-call rotation** This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as “medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs” (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. HCBS Supervisors provide leadership to a team who is laser-focused on providing the best care possible. Within the team, you'll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If you're passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, you'll be responsible for keeping updated records, making decisions in compliance with rules and regulations from governing bodies, and implementing services that emphasized individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve. What Winning Looks Like: While it's not a competition, we do recognize that each person wants to ‘win' at life; and you're a central part of someone else's wins - as well as your own! In this role, you'll be responsible to: Create and maintain the team culture, which may include: o Collaborating with Imagines' Recruitment Team to hire the best team members for the job. o Supervise the Direct Support Professional team. o Collaborating with Imagines' Training Team to provide the best possible training for team members, assuring they learn the most updated and efficient practices. o Scheduling your team to work at times that fits the needs of the people we serve. o Being actively present and involved with your team, including performing weekly site visits and following up with team members. o Conducting monthly team meetings focused on immediate needs and team culture. o Providing coaching opportunities for staff. o Agreeing to be placed on-call as required and fill in for the team if there is need. o In this role, you must be available on short notice to fill gaps in the schedule due to absences, personnel changes, or other unexpected reasons. o Compensation for on-call duties will be paid in stipends based on rotation, per department guidelines. o Mileage reimbursement is available when on-call duties require report to work outside of regularly scheduled hours. Overseeing resources, which may include: o Monitoring and scheduling vehicle usage for services. o Monitoring budgets for individuals served are being maintained and followed as outlined in their financial plan by the Representative Payee Coordinator. o Supporting individuals in communication with and fulfilling responsibilities associated with their Representative Payee Coordinator. o Overseeing balances, ledgers, receipts, and special requests forms in collaboration with the Representative Payee Team. o Monitoring medication check-ins. o Monitoring appointment scheduling and follow-up communication for individuals served. o Collaborate with the Strategic Advancement team to promote local community partnerships and promote services offered by Imagine. Demonstrate knowledge, or be willing to learn, and comply with all policies, practices, laws, and rules provided by any governing bodies in the industry. Provide complete, consistent, and accurate documentation of incident reports, investigations, and service documentation. Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible. Know We're For You: We know finding the right opportunity can be tricky - that's why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, you'll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you'll have access to: Competitive Wages: The base pay is $22.63/hour. With education and experience, you could start out making more than that. Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes. Generous Paid Time Off (PTO): We all deserve a break now and then - don't feel bad about taking time for you. 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance - we've got you covered. Pre-Paid Legal Services: Be prepared for the things you just can't be prepared for on your own. Discounted Costco or Sam's Club Memberships: What can we say? We know a great deal when we see one. Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. Employee Assistance Program: We're there for you through all life's ups and downs. Requirements Functional Experiences, Skills, & Requirements: The ideal candidate will possess the following qualifications and professional experiences: Mission-oriented: We're on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too. An Attitude of Learning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives. Ability to Communicate Well: We're looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve. Confidence: We're looking for people who know how to balance being bold and being humble. We're looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it's time to follow the leader. Age Requirement: This position requires you to be at least 18 years of age. Driver's License: You'll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel. Reliable Transportation: You'll need reliable transportation. You will also need to provide proof that your automobile insurance covers $100,000/$300,000/$50,000 liability coverage - don't worry, we can answer any questions you might have about this. Education Requirement: Minimum Education Requirement of High School Diploma/GED equivalent. **Work Authorization: Candidates must be able to work in the U.S. without sponsorship** Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two-person lift, mechanical lift, or assistive equipment. May require prolonged sitting and working at a computer for up to eight hours. May require frequent bending, stooping, and stretching. May require prolonged standing for up to eight hours. Must wear hearing and eye protection in required areas. Must have ability to see objects/persons at a distance. Must have ability to see close work such as typed or handwritten material. Must have ability to hear conversations in a quiet and a noisy environment.? Must have ability to determine where a sound is coming from. Must have ability to hear differences among bells, buzzers, beeps, horns, etc. Must have ability to communicate through speech. Must have ability to drive and transport for service provision as needed. Must remain awake during working hours, if applicable. Please note this is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc. Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.
    $22.6 hourly 6d ago
  • Technical Lead-Valve Condition Monitoring Service

    Emerson 4.5company rating

    Service manager job in Marshalltown, IA

    We are seeking a highly skilled and motivated Technical Lead to oversee the implementation phase, support activities, and continuous improvement of our Valve Condition Monitoring (VCM) data collection models. This strategic global and hands-on role is responsible for supporting global teams, sustaining existing service contracts, and leading the development and deployment of secure data collection solutions. This role is critical to ensuring the successful implementation and long-term reliability of VCM services across diverse industrial environments. Key Responsibilities: 1. Technical Support for Global Opportunities Serve as the technical authority for VCM technologies to provide expert technical guidance to world area teams pursuing new VCM opportunities. Assist in solution design, proposal development, and customer presentations to ensure alignment with service capabilities and customer needs. Act as a technical liaison between regional teams and central engineering, software development, and support resources. Ensure compliance with industry standards and internal quality protocols during service implementation. 2. Service Sustainment & Troubleshooting Act as the primary technical contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM-related issues. Diagnose and resolve technical issues affecting existing VCM contracts to maintain service continuity and performance. Lead root cause analysis and corrective actions for system failures, data collection anomalies, or connectivity issues. Collaborate with field service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction. Conduct training sessions and workshops for world area VCM teams on systems configurations and maintenance best practices. Translate complex technical findings into actionable insights for world area VCM teams, enhancing operational excellence. Develop and maintain documentation, including service manuals, troubleshooting guides, Functional Design Specifications, and FAQs. Identify recurring issues and lead root cause analysis efforts to implement long-term solutions. 3. Development & Deployment of Online Data Collection Solutions Lead the review, design, and implementation of secure online data collection models using Purdue Enterprise Reference Architecture (PERA) and Data Diode solutions for Industrial Control Systems. Work closely with cybersecurity, IT, and engineering teams to ensure compliance with data protection standards and operational integrity. Drive innovation in remote monitoring capabilities to enhance service scalability and responsiveness. 4. Ownership of VCM Implementation Process Define, document, and continuously improve the end-to-end VCM implementation process. Ensure consistent execution across projects, including planning, installation, commissioning, and validation. Develop and/or recommend tools, training materials, process guides, and best practices to support global deployment teams. Qualifications, Experience & Skills: Required Qualifications Education: Bachelor's degree in Electrical, Mechanical, Controls/Instrumentation, Computer/Electrical Engineering, or related field; or equivalent practical experience. 5 Yr experience in IT/OT systems for industrial and enterprise environments, including networking, credential management, domain services, and application integration. OT Networking & ICS Security: Experience with secure data architectures, including Purdue Model zones/levels, firewalls/jump servers, secure remote access, data diodes/unidirectional gateways, and segmented architectures in plant environments. Familiarity with industrial plants architectures, control systems, asset management platforms, and IIoT technologies. Troubleshooting & Sustainment: Proven experience in customer-facing technical role, root cause analysis (RCA) process, diagnosing anomalies, connectivity issues, and system failures across field devices and control network. Cross‑functional leadership: Experience acting as a technical authority/liaison across regional teams, central engineering, and customer stakeholders; able to run workshops and deliver training. Strong communication, presentation, and interpersonal skills, with ability to lead colleagues by influence (often virtually), and comfortably engage with customers at decision-making levels. Analytical thinker with excellent project management and prioritization skills; well-organized and detail oriented. Documentation & Process: Able to define, document, and continuously improve implementation processes, create service manuals & troubleshooting guides, and maintain high-quality knowledge base content. Excels at self-managing workload and executing multiple concurrent projects to meet deadlines. Ability to effectively interact with all levels of the organization to meet milestones. Preferred Qualifications Experience in industrial automation or asset management/condition monitoring, including commissioning, support, and troubleshooting of instrumentation or control systems in process industries. Instrumentation: Hands-on with control valves, positioners/digital valve controllers, instrumentation protocols (HART/FOUNDATION Fieldbus/Modbus). Good understanding of predictive maintenance and valve diagnostics technologies. Instrumentation: Experience with Emerson DVCs, ValveLink software, Asset Management Systems, smart instrumentation; calibration and loop checks. Cybersecurity: Familiarity with IEC/ISA 62443 standard and NIST SP 800‑82 guide. End-to-end solution implementations: Designed and deployed secure architectures from field device/positioner → control network → historian/cloud → analytics. Cyber-OT collaboration: Worked with cybersecurity/IT/engineering to meet policy/standard requirements, including segmentation, hardening, logging, and remote access governance; successfully integrated data diodes without impacting operations. Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. #LI-AN1
    $95k-128k yearly est. Auto-Apply 32d ago
  • Supervisor - Plant Services - 117

    Iowa State University 4.6company rating

    Service manager job in Ames, IA

    Supervisor - Plant Services - 117 Job Group: Merit Required Minimum Qualifications: * Four years experience excluding apprenticeship in the applicable craft, trade or plant service supervised; or the equivalent combination of directly related education and experience. • Must possess and maintain a current valid drivers license. Special Required Qualifications Valid U.S. Driver's License Preferred Qualifications: Experience overseeing maintenance and vendors of residential dorms, community living, or similar Experience coordinating work with contractors, managers, and other necessary personnel Experience with preventative maintenance Job Description: Iowa State University is seeking a Supervisor - Plant Services to lead skilled trades maintenance operations within the Department of Residence. This role oversees maintenance teams supporting residential dormitories, ensuring buildings, systems, and equipment are maintained safely, efficiently, and to a high standard. This is a hands-on supervisory role that balances leadership, coordination, and technical expertise in a residential environment that operates year-round. What You'll Do * Supervise skilled trades staff including Environmental Systems Mechanics, Facilities Mechanics, Plumbers, and Carpenters supporting residence hall facilities. * Plan and assign work by establishing schedules, managing work orders, and adjusting priorities based on daily needs and emergencies. * Support preventive maintenance efforts to reduce downtime and extend the life of building systems and equipment. * Provide on-call leadership by responding to emergencies and service needs during assigned rotations. * Monitor quality and performance to ensure work is completed safely, on time, and in accordance with department standards. * Assist with staffing needs by interviewing candidates, recommending hires, training employees, and supporting ongoing development. * Coordinate materials and resources by reviewing and approving requisitions, ordering parts, and tracking maintenance needs. * Lead by example by performing duties of the supervised trades as needed, particularly during emergency situations. * Maintain accurate records related to timekeeping, schedules, costs, and work activity. Schedule * Monday - Friday | 7:00 a.m. - 4:00 p.m. * On-call rotation About the Department of Residence With over 400 full-time, part-time, and student employees, the Department of Residence is one of the largest non-academic departments on Iowa State University's campus. The department serves thousands of residents each year through housing operations that run year-round across residence halls and apartment communities. What You'll Get * Insurance benefits beginning on your first day, with timely enrollment * Retirement benefits with strong university contributions * Paid vacation, sick leave, and holiday pay * Tuition reimbursement available after one year of employment Characteristic Duties and Responsibilities * Controls the work unit in establishing work schedules, assigning or reassigning duties, effecting transfers, and approving leave and overtime. * Maintains accurate records, including time records, work schedules, and charges. * Verifies and approves materials requisitioned by employees. * Reviews and checks performance of assigned personnel in order to maintain high standards of service and workmanship. * Interviews and effectively recommends hiring. * Evaluates employee performance and effectively recommends disciplinary actions, promotions, merit increases, and termination. * Trains and orients new employees; may conduct formal training. * Reviews and keeps informed of new developments and techniques within area. * Assist in preparing job cost estimates. * Serves as first step in grievance procedure. * Maintains and enforces prescribed safety standards. * Performs the duties and responsibilities of the craft supervised as required and in emergency situations. * Monitors equipment maintenance schedules and assigns maintenance when required. * Orders repairs and parts when necessary. * Acts upon requests and complaints from departments related to custodial services. Knowledge, Skills, and Abilities * Ability to maintain effective working relationships with others. * Ability to establish goals, schedule work, set deadlines for total accomplishment for self and subordinates. * Ability to measure and evaluate employee performance and conduct reviews. * Ability to interpret and explain policies, procedures, rules, and regulations. * Ability to communicate orally and in writing. * Knowledge of appropriate interviewing techniques. * Knowledge of and ability to enforce safety standards. * Ability to accurately maintain a system of records. * Knowledge of the principles, methods, and techniques used in the trade supervised. * Knowledge of building costs. * Knowledge of purchasing policies and procurement practices. * Ability to prepare cost estimates and specifications for facilities, equipment, materials, and repairs. * Ability to communicate and interact with outside organizations and agencies such as municipal and state agencies and numerous private sectors. * Knowledge of personnel policies and procedures. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: 17 Application Instructions: To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: * Retirement benefits including defined benefit and defined contribution plans * Generous vacation, holiday and sick time and leave plans * Onsite childcare (Ames, Iowa) * Life insurance and long-term disability * Flexible Spending Accounts * Various voluntary benefits and discounts * Employee Assistance Program * Wellbeing program Original Posting Date: January 14, 2026 Posting Close Date: January 25, 2026 Job Requisition Number: R18432
    $37k-49k yearly est. Auto-Apply 4d ago

Learn more about service manager jobs

How much does a service manager earn in Ankeny, IA?

The average service manager in Ankeny, IA earns between $35,000 and $90,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Ankeny, IA

$56,000

What are the biggest employers of Service Managers in Ankeny, IA?

The biggest employers of Service Managers in Ankeny, IA are:
  1. Ernst & Young
  2. Accenture
  3. Mobility Works
  4. Candeo Iowa
  5. Bass Pro Shops
  6. Bridgestone
  7. LightEdge Solutions
  8. Suntex Marina Investors, LLC
  9. Sonny's - The CarWash Factory
  10. Brink's
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