Operations Manager- Traffic Control
Service manager job in Rochester, NY
Title: Operations Manager- Traffic Control Classification: Exempt About the Organization RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.
Position Summary:
As an Operations Manager, you will be primarily responsible for managing the day-to-day operations of crews and equipment within your assigned area, ensuring operational excellence and customer satisfaction. This role includes overseeing on-site employee training, directing the daily branch operations, and managing production, safety, staffing, inventory, revenue, and earnings. The role requires strong P&L experience, balancing corporate financial goals with customer needs and local resource availability.
The Role:
We are seeking an operational leader with strong financial acumen who can confidently manage customer relationships while ensuring branch profitability. You will oversee branch production, shop activities, and customer relations, while coordinating with estimating departments to align production capacity and critical path issues. Additionally, you will collaborate with accounting on revenue recognition, forecasting, and reporting. This is a hands-on, working manager role, with responsibilities that extend to performing traffic control and operations on the jobsite.
Essential Functions:
Manage crews and equipment in remote locations to meet and exceed customer expectations.
Serve as a direct representative to municipalities and customers, handling project notifications, securing permits, and ensuring compliance with ordinances and regulations.
Solve problems quickly and independently, exercising sound judgment and authority.
Develop employee schedules, manage personnel on projects, and ensure timely completion of paperwork.
Coordinate labor needs for projects, including sourcing and scheduling external labor.
Plan and schedule projects efficiently and cost-effectively.
Assess employee performance and contribute to hiring and firing decisions.
Oversee safety and compliance, including DOT and safety training for employees.
Understand that this is a high-demand position, requiring 24/7 availability, including evenings, weekends, and extra workdays to meet project deadlines.
Request and manage material needs based on project requirements.
Maintain a system for reporting production to accounting for accurate billing.
Keep up-to-date Weekly Revenue Forecast Reports.
Travel as needed for project oversight and customer interaction.
Key Leadership Competencies:
Lead by example, with a strong focus on safety, business ethics, work habits, and work-life balance.
Be a good communicator who earns respect from subordinates, vendors, and customers alike.
Engage in district-level discussions and represent the branch professionally.
Serve as a candid team builder and player.
Be accountable, focusing on maximizing profit and cash flow.
Represent the company in interactions with customers and agencies, handling scheduling, disputes, and scope changes professionally.
Knowledge and Skills:
Deep understanding of state specifications for traffic control devices and materials.
Industry involvement through trade associations or coalitions with state DOTs or similar organizations.
Proficiency in MS Excel, Word, and Viewpoint (with training provided).
Strong understanding of financial statements, including balance sheets and P&L statements.
Education and Experience:
Bachelor's degree in construction management, Engineering, or a related field is preferred.
Minimum of 5 years of experience in traffic control and safety, including crew work and formal industry training.
Minimum of 5 years of supervisory or management experience
EOE Statement
We are an Equal Employment Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, disability, or veteran status.
Pay Range: $85,000 - $90,000 per hour
Service Manager
Service manager job in Rochester, NY
One of our clients, a well-established and rapidly expanding property management organization, is seeking an experienced Service Manager to oversee maintenance operations across multiple residential communities. This role is ideal for a hands-on leader who excels in team development, problem-solving, and driving efficient, high-quality service.
In this position, you will guide a service team responsible for ensuring communities remain safe, well-maintained, and resident-ready. You'll collaborate closely with on-site staff and leadership, focusing on strong communication, proactive planning, and continuous improvement to enhance overall resident satisfaction.
Key Responsibilities
Lead and supervise a service team to ensure consistent, high-quality operations.
Train, mentor, and develop staff to complete work safely, accurately, and efficiently.
Oversee daily maintenance activities, monitor performance, and provide ongoing coaching.
Manage preventive maintenance programs, repairs, and service requests across multiple sites.
Ensure all properties meet safety guidelines and regulatory requirements.
Respond to escalated maintenance issues with professionalism and urgency.
Support capital improvement projects and property upgrades as needed.
Work closely with community teams to maintain strong service standards.
Contribute to resident-focused initiatives that improve satisfaction and retention.
Maintain accurate documentation of work orders, service requests, and project outcomes.
Build a high-performing, accountable, and collaborative team culture.
Qualifications
High school diploma or equivalent required; Bachelor's degree in a related field preferred.
3+ years of experience supervising maintenance, facilities, or service teams (residential or commercial).
Strong knowledge of building systems, preventive maintenance, and safety regulations.
Proven leadership, communication, and organizational skills.
Ability to resolve escalated issues and operational challenges effectively.
Proficiency with work order systems and basic computer applications.
Service Manager
Service manager job in Rochester, NY
Rochester, NY
JK Executive Strategies is excited to partner with New York State's largest owner and operator of manufactured housing communities, commercial properties, and self-storage units in the search for a highly skilled Service Manager to support its expanding operations. With a portfolio that includes over 100 communities, extensive commercial and retail space, and thousands of storage units, our client is dedicated to providing safe, well-maintained, and resident-ready environments across all properties.
This is an excellent opportunity for a hands-on leader who thrives in a fast-paced setting and excels at developing teams, optimizing workflows, and ensuring top-tier service delivery. The Service Manager will play a pivotal role in overseeing maintenance operations across multiple communities, driving quality, safety, and efficiency while contributing to an exceptional resident experience.
Responsibilities
Supervise and coordinate the service team to deliver high-quality service and efficient operations.
Train and guide staff to ensure tasks are completed accurately, safely, and on schedule.
Monitor daily operations, track team performance, and provide coaching and feedback to maintain efficiency and service quality.
Oversee preventive maintenance programs, repairs, and service requests across communities.
Ensure all properties meet safety standards and comply with regulations.
Respond promptly and professionally to escalated maintenance or service issues.
Support property upgrades and capital improvement projects as directed by leadership.
Collaborate with on-site staff to maintain consistent service delivery and uphold community standards.
Assist with resident-focused initiatives to improve satisfaction and retention.
Maintain accurate records of service requests, work orders, and completed projects.
Ensure that people development results in individuals and teams who can operate independently, consistently earning trust through excellence and reliability
Develop, mentor, and inspire high-performing teams by fostering a culture of collaboration, accountability, and continuous growth, enabling individuals to reach their full potential while driving exceptional organizational results.
Requirements
High school diploma or equivalent required, Bachelor's degree in Facilities Management, Construction, Property Management, or related field preferred.
3+ years of experience supervising maintenance or service teams in residential or commercial properties.
Knowledge of building systems, preventive maintenance, and safety regulations.
Strong leadership, communication, and organizational skills.
Ability to handle escalated resident concerns professionally and resolve operational challenges efficiently.
Proficiency in work order software and basic computer applications.
Salary Range
$90-100k
JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.
Service Manager
Service manager job in Rochester, NY
Industry: Growing real estate operator managing a large, multi-site residential and commercial portfolio
Travel: Moderate, regional
Reporting To: Regional / Senior Operations Leadership
Compensation: $90,000-$100,000 + benefits + company vehicle
About the Opportunity
A fast-growing real estate operator with a significant, multi-community residential portfolio is seeking a Service Manager to lead maintenance operations across multiple properties. The organization manages a diverse mix of residential communities, commercial spaces, and specialty real estate assets, and is continuing to expand through acquisitions and community improvements.
This is an excellent opportunity for a hands-on, people-focused leader who thrives in a fast-paced environment and is passionate about building strong, high-performing service teams. You will play a critical role in ensuring that communities remain safe, well-maintained, and resident-ready-creating environments where residents feel supported, respected, and proud to call home.
Why This Role Is Unique
Broad Impact Across Multiple Communities: Shape the quality, safety, and maintenance standards of an expansive, multi-site real estate portfolio.
High Visibility & Leadership Opportunity: Work closely with operations leadership and influence service delivery models, systems, and efficiency.
Build and Develop Teams: Lead, mentor, and elevate a team of service professionals-driving skill development, accountability, and performance.
Join a Growing Organization: Be part of a company that is actively investing in infrastructure, property improvements, and operational excellence.
Key Responsibilities
Lead and supervise the service/maintenance team across multiple communities.
Train and mentor staff to ensure accurate, safe, and timely completion of work.
Monitor daily operations, track performance, and provide coaching and feedback.
Oversee preventive maintenance programs, repairs, and service requests.
Ensure all properties meet safety, compliance, and regulatory standards.
Respond to escalated issues promptly and professionally.
Support capital improvement projects and property upgrades.
Collaborate with on-site staff to deliver consistent, high-quality service.
Maintain accurate records of work orders, service requests, and completed projects.
Build a culture of accountability, team development, and continuous improvement.
Must-Have Qualifications
High school diploma required; bachelor's degree in Facilities, Construction, or related field preferred.
3+ years of experience supervising maintenance or service teams (residential or commercial).
Strong knowledge of building systems, preventive maintenance, and safety standards.
Demonstrated leadership capability with excellent communication skills.
Ability to resolve escalated resident concerns professionally.
Proficiency with work order systems and basic computer applications.
Precision Talent Partners, LLC values diversity and is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees feel respected, supported, and empowered to contribute. This description reflects management's assignment of essential functions and does not restrict the tasks that may be assigned. Employment is at-will, and this job description does not constitute a contract of employment.
General Manager
Service manager job in Macedon, NY
Hooligans Eastside Grill in Macedon is seeking an experienced General Manager to lead our fast-paced casual restaurant and bar. Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. We're looking for a hands-on leader who thrives in a busy environment and can xevrcyc motivate a team to deliver great food, service, and guest experiences.
Operational Excellence Manager
Service manager job in Henrietta, NY
Build Your Career with an Industry Leader
As the global leader of premium labels, Multi-Color Corporation (MCC) helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.
Position Overview:
The Value Stream Specialist is responsible for driving Lean transformation and operational excellence across our manufacturing sites. This role plays a key part in leading the cultural shift toward a Lean Operating System by engaging plant leadership, Lean experts, and front-line employees. The ideal candidate will be a hands-on change agent who can influence without direct authority and drive sustainable, measurable improvements in productivity, quality, and overall performance.
Why Work at MCC:
Compensation & Benefits:
Competitive compensation package $86,000 - $104,000
Comprehensive medical, dental, vision, disability, life insurance, and 401(k) benefits
Paid holidays including New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating holidays
Responsibilities:
Partner with the Lean Steering Committee, Plant Manager, and on-site Lean experts to identify key opportunities, select Kaizen events, and ensure proper resourcing and preparation.
Ensure all Lean activities are linked to business objectives and align with the site's transformation plan.
Lead pre-event training, event facilitation, post-event follow-up, and results auditing to ensure sustained success.
Build and maintain the foundation for continuous improvement by enabling the effective functioning of transformation activities aligned to MCC's Lean Operating System.
Mentor plant leadership and Lean champions in Lean tools and methodologies (Kaizen, 5S, TPM, Set-up Reduction, Standard Work, Visual Management, SQDC, and MDI).
Act as consultant, facilitator, and participant during Lean events and projects.
Drive engagement and ownership across all levels of the organization, fostering a culture of accountability and continuous improvement.
Track and report on the impact of Lean initiatives, including operational and cultural improvements.
Share best practices across sites to promote standardization and excellence in execution.
Perform other duties as assigned by the Director of Quality and Operational Excellence.
Qualifications:
Bachelor's degree in engineering, Operations Management, or equivalent experience required.
Minimum of 2 years of plant leadership experience, including at least 1 year leading Lean manufacturing initiatives in complex production environments.
Demonstrated ability to lead and influence teams without direct reporting authority.
Proven success driving change management and cultural transformation through Lean principles.
Experience leading and/or participating in more than 10 Kaizen events.
Demonstrated success improving throughput, reducing cycle times, and optimizing supply chain performance through Lean deployment.
Desired Qualifications:
Experience leading a full-scale Lean transformation that resulted in measurable performance improvements.
Formal Lean training from a recognized “academy” or organization (e.g., Shingijutsu, TBM, Toyota, Danaher).
Experience in manufacturing labels, flexible packaging, or similar product materials.
Exposure to private equity or performance-driven manufacturing environments.
Diversity & Inclusion:
MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone-regardless of gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin, or other characteristics.
For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.
MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care.
Learn more at *****************
If you need assistance or an accommodation in applying, please contact our Human Resources Department at ...@mcclabel.com.
Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Customer Service Manager
Service manager job in Rochester, NY
Responsible for overseeing the daily operations of a customer service department, leading a team of representatives to ensure high-quality customer interactions, resolve complaints, and implement strategies to maintain customer satisfaction and loyalty by setting policies, training staff, and monitoring performance metrics to achieve company objectives. To keep the customer service department running in an efficient and profitable manner, ensure high customer satisfaction and loyalty, and develop strategies to improve the customer experience, while also collaborating with other departments to achieve organizational goals.
Duties and responsibilities
Team Leadership and Management:
• Lead, motivate, and mentor a team of customer service representatives.
• Set team goals, monitor performance, and provide regular feedback.
• Recruit, hire, and train customer service staff.
• Address and resolve team conflicts.
Customer Service Operations:
• Oversee the daily operations of the customer service department.
• Develop and implement customer service policies, procedures, and training programs.
• Ensure efficient and effective handling of customer inquiries, complaints, and issues.
• Manage customer service tools and CRM software.
Customer Relationship Management:
• Build and maintain strong relationships with customers.
• Understand customer needs and expectations.
• Proactively identify and address potential customer issues.
• Implement customer retention strategies.
Performance Management and Improvement:
• Collect and analyze customer service data to identify areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor and evaluate customer service performance against established metrics.
• Stay updated on customer service trends and technologies.
Collaboration and Communication:
• Collaborate with other departments (e.g., sales, marketing, production) to ensure a positive customer experience.
• Communicate customer feedback and issues to relevant stakeholders.
• Represent the customer service department in meetings and cross-functional projects.
Manufacturing-Specific Responsibilities:
• Understand the manufacturing processes and products.
• Address issues related to product quality, delivery, and order processing.
• Work with plant and production managers to resolve job issues.
• Support Lean Manufacturing Initiatives.
Other duties as assigned
Qualifications
Education
Bachelor's Degree, Technical Degree, or equivalent experience for the position.
Work Experience
Five years of experience in an inside sales/customer service role for a manufacturing company is REQUIRED
Two years of experience processing orders in a custom/ made to order/ manufacturing environment is REQUIRED
Must have experience working in an ERP and CRM database in the last five years of employment
Proficient with Microsoft Office Suite, web browsers (including web-based application), and ERP systems (Syteline preferred).
Magnetic and/or metal manufacturing industry experience is a plus
Organized and detail oriented, capable of multi-tasking.
Communication: All contacts require tact, efficiency, and the ability to positively and patiently communicate, as well as excellent written and verbal communication skills.
Commercially Astute: Ability to communicate with clear and positive representations of the company and using good judgment on what to say, when to say, and how to say it.
Entrepreneurial: Helping to identify solutions to any challenges and improve efficiency in managing customers.
Technical: Technical competence to understand the products we sell and the methods used in their manufacture.
Working conditions
Standard work week is Monday through Friday, hours to be consistent with business unit; some off hours work expected.
Generally working in Office with some activities in production environment.
Some day or overnight travel domestically could be required.
Physical requirements
Could require intermittent and long periods of sitting and/or standing.
Required to do repetitive work, with fingers and hands
Periodic lifting of materials not to exceed 25 pounds.
Direct reports
Yes
Arnold Magnetic Technologies is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/General Identity/Disability/Veteran
#ROC
Auto-ApplyBusiness Development and Customer Service Supervisor
Service manager job in Rochester, NY
Job Description
Lifetime Assistance - Business Development and Customer Service Supervisor
Make an Impact. Create Joy. Shape the Future.
At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job-it's a chance to transform lives, including your own.
Position Overview:
Job Title: Business Development and Customer Service Supervisor
Location: Rochester, NY 14624
Reports To: Director Employment and Business Operations
Employment Type: Exempt
Starting Wage: $62,355 annually
Why You Should Work for Lifetime Assistance?
No-Premium Health Insurance: Access comprehensive healthcare without added cost.
Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships.
Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
Career Growth: Clear pathways to advancement, leadership training, and coaching support.
Work-Life Harmony: Generous paid time off and supportive scheduling.
Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike.
Your Core Responsibilities:
Sales & Business Development
Identify and secure new business opportunities via outreach, cold calling, marketing campaigns, and in-person meetings.
Develop and manage sales accounts for LAICO, Classified Scanning & Shredding, and related businesses.
Prepare and revise client quotations in compliance with U.S. Department of Labor regulations.
Collaborate with the Director to develop and execute short- and long-term sales strategies.
Generate sales and marketing reports; maintain detailed records of all marketing and sales activity.
Represent the agency in the business community through participation in boards, committees, and professional organizations.
Contract & Compliance Management
Research NYSID and other state/federal regulations to support compliance and improve contract success.
Prepare and submit contract bids and renewals in alignment with State and Federal guidelines.
Ensure quotations and contracts meet regulatory standards and renegotiate as needed.
Customer Relationship Management
Maintain regular client contact to ensure service quality and address issues related to sales, delivery, and billing.
Foster customer satisfaction through timely and high-quality contract fulfillment.
Partner with cross-functional teams to support seamless execution and service delivery.
Team Leadership & Supervision
Supervise, support, and provide coverage for the Customer Service Representative.
Foster a culture of responsiveness and professionalism.
Assist the Director and Senior VP in advancing departmental objectives.
Serve as a key member of the LAICO Management Team.
Operational & Production Support
Assist production teams in identifying and sourcing materials and equipment for subcontract work.
Participate in equipment grant writing when requested.
Communicate job requirements and document production plans (e.g., job tickets, purchase orders, procedures).
Vocational Services Integration
Secure contracts that create meaningful employment opportunities for individuals we support.
Refer potential employment leads to the Placement Specialist to support broader vocational goals.
Agency Engagement & Professionalism
Participate in agency meetings, training sessions, and internal committees.
Model professionalism in all interactions and maintain a clean, presentable appearance.
Adhere to all agency policies, procedures, and relevant regulatory or contractual standards.
Perform additional duties as assigned.
What You Bring:
A combination of education, marketing, and sales experience totaling 3 years.
Experience with contract procurement and knowledge of local industry highly desirable.
Federal, state, and local business development experience preferred.
Supervisory experience preferred.
Bachelor's degree preferred.
Valid New York State driver's license and access to reliable transportation.
Our Mission & Culture:
Mission-Driven Work: Empowering individuals to live with independence and purpose-here, your work truly matters.
Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
Community Impact: Join efforts that reflect Lifetime Assistance's dedication to community partnerships and enhanced quality of life for all.
Are You Ready to Begin?
If you're a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence-one person at a time.
Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.
“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
- Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us
Supervisor, Customer Services
Service manager job in Rochester, NY
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Salary - $40,578.72
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyout
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
We can recommend jobs specifically for you! Click here to get started.
Auto-ApplyService Manager - Maintenance Operations
Service manager job in Rochester, NY
Full-time Description
Join us and become part of the Cook Family. We are seeking a Service Manager to support our growing operations by leading our service team and ensuring our communities remain safe, well-maintained, and resident-ready.
Cook Properties is New York State's largest owner and operator of manufactured housing communities, with 100+ mobile home parks totaling 7,000 pads, along with 200,000+ square feet of commercial, retail, and office space, and 2,000 self-storage units.
As a Service Manager, you will play a central role in overseeing maintenance operations across multiple communities. This position is ideal for a hands-on leader who excels in team development, problem-solving, and creating efficient, high-quality workflows. You'll guide and support the service team, ensuring work is completed safely, accurately, and on schedule while upholding strong community standards.
From coordinating daily operations and preventive maintenance to responding to escalated issues and supporting capital improvement projects, this role requires a proactive leader focused on quality, communication, and continuous improvement. You will collaborate closely with on-site staff and leadership, helping enhance resident satisfaction through reliable service and well-maintained properties. If you are a motivated, team-oriented professional who thrives in a fast-paced environment and is committed to building strong, high-performing teams, we'd love to have you on our team.
What You'll Get to Do
As a Service Manager, you will:
Supervise and coordinate the service team to deliver high-quality service and efficient operations.
Train and guide staff to ensure tasks are completed accurately, safely, and on schedule.
Monitor daily operations, track team performance, and provide coaching and feedback to maintain efficiency and service quality.
Oversee preventive maintenance programs, repairs, and service requests across communities.
Ensure all properties meet safety standards and comply with regulations.
Respond promptly and professionally to escalated maintenance or service issues.
Support property upgrades and capital improvement projects as directed by leadership.
Collaborate with on-site staff to maintain consistent service delivery and uphold community standards.
Assist with resident-focused initiatives to improve satisfaction and retention.
Maintain accurate records of service requests, work orders, and completed projects.
Ensure that people development results in individuals and teams who can operate independently, consistently earning trust through excellence and reliability
Develop, mentor, and inspire high-performing teams by fostering a culture of collaboration, accountability, and continuous growth, enabling individuals to reach their full potential while driving exceptional organizational results.
Qualifications
What We Seek:
High school diploma or equivalent required, Bachelor's degree in Facilities Management, Construction, Property Management, or related field preferred.
3+ years of experience supervising maintenance or service teams in residential or commercial properties.
Knowledge of building systems, preventive maintenance, and safety regulations.
Strong leadership, communication, and organizational skills.
Ability to handle escalated resident concerns professionally and resolve operational challenges efficiently.
Proficiency in work order software and basic computer applications.
What We Offer
Competitive Salary: $90,000 - $100,000 annually, based on experience.
Comprehensive Benefits Package:
Medical/Dental/Vision Insurance to support your health and well-being.
401(k) with company match to help secure your future.
Paid Time Off for work-life balance.
Company Vehicle
Flexible Schedule to meet your personal needs.
Life Insurance and Employee Assistance Program (EAP).
A collaborative and supportive work environment with opportunities for growth and advancement.
We value diverse perspectives and are committed to fostering an inclusive workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All are welcome - join us!
Salary Description $90,000 - $100,000
Director of Export Services
Service manager job in Rochester, NY
Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.
Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.
We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren't just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a "Great Place To Work" for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global Logistics - A Great Place to Work!
Position Summary:
The Director of Export Services will be responsible for creating and executing Mohawk's export transportation strategy. The ideal candidate will be comfortable splitting time between business development and export service enhancement job functions. Business development activities would include driving a personal sales pipeline, supporting Mohawk Global account executives as a subject matter expert, and driving cross-selling initiatives with Mohawk Global's overseas agent partners. Export service enhancement activities could be wide ranging but would likely involve developing new services (E.g. consolidations), reviewing and developing new carrier relationships, and working with Mohawk IT teams to ensure Mohawk is offering cutting edge export tools as demanded by the market. The successful candidate will have a proven track record of international sales, collaborative selling, and strong knowledge of US export transportation operations.
Responsibilities Include:
* Expand Mohawk Global's export operations and product offerings
* Develop and execute Mohawk Global's export transportation sales strategy in support of broader organizational initiatives
* Ensure Mohawk Global export services meet market expectations in terms of technology and scope of service offerings
* Align Mohawk Global with carriers and services providers (ocean, dray, terminal, warehouse) necessary to grow our ocean and air export transportation business
* Build strong US export sales initiatives with Mohawk Global agent partners, ensuring Mohawk Global is a competitive partner on routed freight sales and tracking trends in joint sales success
* Cultivate relationships with and secure business from large national shippers moving air and ocean freight out of the US
* Provide subject matter expertise on export transportation best practices to clients and internal Mohawk stakeholders
* Work closely with Mohawk compliance leaders to ensure Mohawk clients are highly compliant with US Export regulations
* Analyze export market conditions and find new opportunities for service development or innovation
* Provide leadership and sales coaching in order to support branch sales and operations in customer strategy, client retention, implementation and account management for export clients
* Prepare and present reports on sales performance and market trends to senior management
* Being a positive force and collaborative partner in working across departments to ensure a high degree of customer satisfaction
* Travel within the continental United States and occasionally overseas for strategic sales activities will be required
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity is The Law
Employee Rights Under the FMLA
Employee Rights - Employee Polygraph Protection Act
Parts Director
Service manager job in Henrietta, NY
Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!
The Parts Director is an experienced professional in the heavy equipment industry. The Director will be required to develop annual objectives, including budgets, and have P& L knowledge. The Director will need to be able to reduce costs, drive profitability, promote commonality, and communicate expectations in all areas related to the Monroe Tractors parts departments (CE/AG in our NY, PA and NE locations). Must be a natural leader, positive, motivating, team-oriented and have the highest level of ethical standards per our company policies and procedures.
Responsibilities:
Track revenues, expenses and set goals
Collaborate with Learning & Development Manager and branch location management to enhance our customer service capabilities
Develop and Manage Parts department “procedures/best practices”
Manage employee training to meet all manufacturer requirements
Inventory Control
Maximize turns
Focus on slow and inactive Parts per metrics
Manage pricing
Manage vendor relations to ensure that we participate in all appropriate OEM programs
Oversee department safety practices and implement improvements as necessary
Ability to collaborate with other departments to collectively support company policies and procedures
Assist in training current and new team members
Work with Marketing to develop promotional materials
Qualifications:
Understanding of supply chain management
Superior verbal and written communication skills
Strong organizational skills
Minimum 3 years of management experience
Excellent computer skills (Microsoft Word, Excel, Outlook)
Frequent travel required
Minimum 5 years of Heavy Equipment dealership experience
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Competitive Paid Time Off, front-loaded at the beginning of every year
9 Paid Holidays
Short/Long Term Disability
Family-owned and operated
Career Advancement opportunities
Referral Bonus Program
Salary: $75,000 - $90,000
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pay is commensurate with the applicant's experience, as it relates to the position.
Pay Range$75,000-$90,000 USD
Auto-ApplyHVAC Senior Service Technician
Service manager job in Rochester, NY
Job DescriptionDescriptionRyan Plumbing & Heating is currently hiring a Senior HVAC Service Technician. The service technician will be responsible for performing maintenance and repairs of HVAC Equipment. Responsibilities
Install, maintain, and service HVAC equipment
Perform maintenance and repairs when needed
Diagnose electrical and mechanical faults with HVAC equipment
Communicate with client to ensure work is completed to their satisfaction
Must wear approved uniform and conduct yourself in a professional manner
Must be on time and ready to complete the task at hand
Submit required paperwork on a daily basis
Maintain cleanliness of vehicle, tools, and equipment
Attend weekly department meetings
Ability to use the required tools to complete the required task
Follow all safety protocols
Understand and wear personal protection equipment (PPE)
Follow all established procedures and standards communicated by management
Qualifications
Customer service skills
Ability and willingness to work standard business hours
Detail oriented and organized
Knowledge of HVAC equipment
Technical aptitude and ability to use recourses
Verbal and written communication skills
Valid driver's license
OSHA 10 Certified/EPA Certified Preferred
Ability to lift, pull, carry, push up to 50 pounds
Ability to lift, pull, carry, push over 50 pounds with assistance of others and/or equipment
Ability to complete repetitive tasks which may include overhead or awkward positioning
Tasks include lifting, digging, climbing ladders, and entering small or confined spaces
Benefits
Competitive pay
Comprehensive health insurance (including dental and vision)
Health Saving Account with company contribution
Paid Life Insurance
401(k) plan with company matching
Generous paid time off
Paid Holidays
Professional development assistance
HVAC Senior Service Technician
Service manager job in Rochester, NY
Department
HVAC
Employment Type
Full Time
Location
Rochester, NY
Workplace type
Onsite
Compensation
$26.00 - $42.00 / hour
Responsibilities Qualifications Benefits About Ryan Plumbing Company Overview
Since 1999, Ryan Plumbing & Heating has provided various mechanical and energy system solutions to property owners in the Greater Rochester, NY region. We are dedicated to delivering exceptional HVAC, heating, and air conditioning solutions through our skilled technicians and unwavering commitment to customer satisfaction.
Why Work For Ryan Plumbing & Heating? We offer a great working environment and company culture that values the growth and professional development of our employees while providing a place for customers relationships to thrive.
Join the team! If you are ready to contribute to a thriving company that values integrity and customer satisfaction, we invite you to apply at Ryan Plumbing & Heating today!
Senior Service Technician
Service manager job in Rochester, NY
Benefits:
401(k) matching
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for commercial, and residential customers. Benefits
Paid Training
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Year-Round Work
Spiffs, Rewards, & Employee Contests
Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Hawn Heating & Air Conditioning, Inc.. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other Hawn Heating & Air Conditioning, Inc. technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:
Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales.
Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required.
Training Service Department and other Hawn Heating & Air Conditioning, Inc. employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
Conducting quality control inspections of Hawn Heating & Air Conditioning, Inc. service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
Developing lead referrals for Hawn Heating & Air Conditioning, Inc. sales staff.
Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
Assisting the Service Manager with administration, dispatching, and on-site evaluation work.
Performing related duties as directed by the Service Manager.
Job Qualifications:
High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all Hawn Heating & Air Conditioning, Inc. employees.
Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state).
Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Hawn Heating & Air Conditioning, Inc. insurance carrier
Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.
Compensation: $20.00 - $40.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
Auto-ApplyService Supervisor
Service manager job in Rochester, NY
Join our Team of Employee Owners!
Why work for a company when you can own it? Siewert Equipment, a Division of Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the water, waste-water, industrial, process, heating, and cooling markets. Job Title: Service Supervisor Department: Rochester Service Location: Rochester, New York Reports To: Assistant Service Manager Job Overview: Siewert Equipment, Division of Cummins-Wagner, is an established distributor and service provider for pumps & process equipment. The Service Supervisor oversees all Service Technician functions, assists the Assistant Service Manager & Coordinators with daily operations, and works with the Service Manager in support of department performance, growth, and development. This is a key role in a dynamic work environment and includes responsibility for service estimating, planning, scheduling, project management, quality workmanship, safety, training, teamwork and customer relations. This position requires an experienced and motivated professional with a high degree of technical and administrative skills, with the ability to drive and develop our service & repair business. Essential characteristics include excellent communication & supervisory skills, computer proficiency, ability to oversee multiple projects, and reasonable flexibility for travel and overtime. Our most successful Service Supervisors:
Possesses superior communication, analytical, and organizational skills
Exhibit goal-oriented behaviors and time management principles
Exude a customer-focused attitude
Apply extensive attention to detail to all tasks
Toggle between projects and responsibilities with ease
Possess the ability to work outdoors in seasonal conditions and lift up to 50 pounds unassisted and 100 pounds assisted
Proficient with mobile devices and computers; advanced proficiency with Excel preferred
Must maintain an active driver's license with a clean driving record
Minimum of 5 years' experience in maintenance and repair - emphasis on full-cycle payroll
Scope of Responsibility:
Supervision and scheduling of multiple service technicians.
Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring inspection findings and repairs are well-documented and performed in accordance with department policies and objectives.
Preparation of inspection & repair reports and assist with repair estimates & quotations.
Coordinate with partnering companies for services in areas such as metal machine & fabrication, electric motors and controls, vibration analysis, and crane & rigging services.
Build & nurture relations with sales team, customers, and principals, and do so with responsible utilization of service resources to balance customer satisfaction and company profitability.
Provide Service Technicians with the proper trainings, certifications, tools & other resources required to perform assigned work in a safe, quality, and cost-effective manner.
Maintain a clean, organized & professional work environment to include shop, warehouse, office, vehicles, and job sites.
Facilitate & document frequent “tool box” type meetings with emphasis on safety, workmanship, training, and examples of extraordinary service.
Accuracy and timeliness of technician timesheets and expense reports.
Assist with the improvement of and compliance with quality procedures and typical practices.
Employee training and development to improve department capabilities and versatility. Utilize Cummins-Wagner BTU system as an employee training and record-keeping tool. Flexibility to work overtime & weekends as required.
Reasonable travel as required.
Cummins-Wagner Gives Back to Employees:
Employee Stock Ownership Program
Bonus Program
Tuition and Certification Fee Assistance
401k Match
Flexible Spending Account
Comprehensive Health Insurance
Life Insurance
Short & Long-Term Disability Insurance
Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit *********************** .
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.
Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.
Auto-ApplyService Supervisor
Service manager job in Rochester, NY
Job Description
Join our Team of Employee Owners!
Why work for a company when you can own it?Siewert Equipment, a Division of Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the water, waste-water, industrial, process, heating, and cooling markets. Job Title: Service SupervisorDepartment: Rochester ServiceLocation: Rochester, New YorkReports To: Assistant Service ManagerJob Overview: Siewert Equipment, Division of Cummins-Wagner, is an established distributor and service provider for pumps & process equipment. The Service Supervisor oversees all Service Technician functions, assists the Assistant Service Manager & Coordinators with daily operations, and works with the Service Manager in support of department performance, growth, and development. This is a key role in a dynamic work environment and includes responsibility for service estimating, planning, scheduling, project management, quality workmanship, safety, training, teamwork and customer relations. This position requires an experienced and motivated professional with a high degree of technical and administrative skills, with the ability to drive and develop our service & repair business. Essential characteristics include excellent communication & supervisory skills, computer proficiency, ability to oversee multiple projects, and reasonable flexibility for travel and overtime.Our most successful Service Supervisors:
Possesses superior communication, analytical, and organizational skills
Exhibit goal-oriented behaviors and time management principles
Exude a customer-focused attitude
Apply extensive attention to detail to all tasks
Toggle between projects and responsibilities with ease
Possess the ability to work outdoors in seasonal conditions and lift up to 50 pounds unassisted and 100 pounds assisted
Proficient with mobile devices and computers; advanced proficiency with Excel preferred
Must maintain an active driver's license with a clean driving record
Minimum of 5 years' experience in maintenance and repair - emphasis on full-cycle payroll
Scope of Responsibility:
Supervision and scheduling of multiple service technicians.
Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring inspection findings and repairs are well-documented and performed in accordance with department policies and objectives.
Preparation of inspection & repair reports and assist with repair estimates & quotations.
Coordinate with partnering companies for services in areas such as metal machine & fabrication, electric motors and controls, vibration analysis, and crane & rigging services.
Build & nurture relations with sales team, customers, and principals, and do so with responsible utilization of service resources to balance customer satisfaction and company profitability.
Provide Service Technicians with the proper trainings, certifications, tools & other resources required to perform assigned work in a safe, quality, and cost-effective manner.
Maintain a clean, organized & professional work environment to include shop, warehouse, office, vehicles, and job sites.
Facilitate & document frequent “tool box” type meetings with emphasis on safety, workmanship, training, and examples of extraordinary service.
Accuracy and timeliness of technician timesheets and expense reports.
Assist with the improvement of and compliance with quality procedures and typical practices.
Employee training and development to improve department capabilities and versatility. Utilize Cummins-Wagner BTU system as an employee training and record-keeping tool. Flexibility to work overtime & weekends as required.
Reasonable travel as required.
Cummins-Wagner Gives Back to Employees:
Employee Stock Ownership Program
Bonus Program
Tuition and Certification Fee Assistance
401k Match
Flexible Spending Account
Comprehensive Health Insurance
Life Insurance
Short & Long-Term Disability Insurance
Our History:Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit ************************
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.
Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.
Financial Services - Customer Tax Operations and Reporting - Tax Services Manager-EDGE
Service manager job in Akron, NY
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting (CTOR)
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
The opportunity
Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTOR team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTOR tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent.
The CTOR Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTOR requirements are managed within large to medium size companies.
Your key responsibilities
You will interface daily with superiors, peers and subordinates and clients on large and small CTOR projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers.
Skills and attributes for success
Ability to read and interpret IRS Code, regulations and instructions
Strong writing skills for policy and procedure writing is a must
Ability to interface with all facets of our business
Ability to multitasking and project management capability
Creative problem solving, strong critical thinking
Ability to drive success as both an individual contributor and team member.
To qualify for the role, you must have at a minimum
A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred
A minimum of 5 years of relevant tax consulting or tax operational experience
Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations
Ideally, you'll also have
Active participation in industry groups such as SIFMA, ABA, IIB
The ability to understand and implement tax rules
A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters
What we look for
We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
Service Supervisor
Service manager job in Batavia, NY
Milton CAT is seeking an experienced Shop Service Supervisor. The Service Supervisor is responsible for the workflow and scheduling of jobs in the shop, and for the maintenance of customer and company heavy equipment and components. Depending on the location and assignment, the Supervisor will be responsible for some or all of the functions and duties listed below. These may require working hours in addition to the normal work schedule for emergency calls or routine service as required.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65K-$75K based on experience. This is a salaried position with bonus potential.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Open and close service calls and maintain WIPX in AX.
Maintain Schedule of repairs in AX.
Control workflow of repairs.
Orders replacement parts ensuring that parts ordered are correct and complete at time of order.
Coordinates the installations, testing, and operation of new machine attachments.
Maintain rental fleet equipment, work tool inventory, yard organization.
Prepares inspection and appraisal reports.
Prepares accurate and complete service reports timely.
Flexible to work occasional after hours when needed to meet customer needs.
Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.
Assist in time-card entries, review, closing and invoicing work orders.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Enforce safety policies and see that proper safety practices are followed at all times.
Perform safety audits.
Performs related duties as assigned.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
Preferred experience on CAT heavy equipment or similar equipment.
Proficient in mechanical systems (transmissions, engines, hydraulics, etc.).
Proficient in the use of a computer and related software.
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Heavy equipment service/maintenance knowledge.
Must be able to work in a dynamic, fast paced service environment.
This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
Auto-ApplyTraffic Control Operations Manager - Construction
Service manager job in Rochester, NY
Title: Operations Manager- Traffic Control
Classification: Exempt
About The Organization
RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.
Position Summary
As an Operations Manager, you will be primarily responsible for managing the day-to-day operations of crews and equipment within your assigned area, ensuring operational excellence and customer satisfaction. This role includes overseeing on-site employee training, directing the daily branch operations, and managing production, safety, staffing, inventory, revenue, and earnings. The role requires strong P&L experience, balancing corporate financial goals with customer needs and local resource availability.
The Role
We are seeking an operational leader with strong financial acumen who can confidently manage customer relationships while ensuring branch profitability. You will oversee branch production, shop activities, and customer relations, while coordinating with estimating departments to align production capacity and critical path issues. Additionally, you will collaborate with accounting on revenue recognition, forecasting, and reporting. This is a hands-on, working manager role, with responsibilities that extend to performing traffic control and operations on the jobsite.
Essential Functions
Manage crews and equipment in remote locations to meet and exceed customer expectations.
Serve as a direct representative to municipalities and customers, handling project notifications, securing permits, and ensuring compliance with ordinances and regulations.
Solve problems quickly and independently, exercising sound judgment and authority.
Develop employee schedules, manage personnel on projects, and ensure timely completion of paperwork.
Coordinate labor needs for projects, including sourcing and scheduling external labor.
Plan and schedule projects efficiently and cost-effectively.
Assess employee performance and contribute to hiring and firing decisions.
Oversee safety and compliance, including DOT and safety training for employees.
Understand that this is a high-demand position, requiring 24/7 availability, including evenings, weekends, and extra workdays to meet project deadlines.
Request and manage material needs based on project requirements.
Maintain a system for reporting production to accounting for accurate billing.
Keep up-to-date Weekly Revenue Forecast Reports.
Travel as needed for project oversight and customer interaction.
Key Leadership Competencies
Lead by example, with a strong focus on safety, business ethics, work habits, and work-life balance.
Be a good communicator who earns respect from subordinates, vendors, and customers alike.
Engage in district-level discussions and represent the branch professionally.
Serve as a candid team builder and player.
Be accountable, focusing on maximizing profit and cash flow.
Represent the company in interactions with customers and agencies, handling scheduling, disputes, and scope changes professionally.
Knowledge And Skills
Deep understanding of state specifications for traffic control devices and materials.
Industry involvement through trade associations or coalitions with state DOTs or similar organizations.
Proficiency in MS Excel, Word, and Viewpoint (with training provided).
Strong understanding of financial statements, including balance sheets and P&L statements.
Education And Experience
Bachelor's degree in construction management, Engineering, or a related field is preferred.
Minimum of 5 years of experience in traffic control and safety, including crew work and formal industry training.
Minimum of 5 years of supervisory or management experience
Salary Range $85,000-$90,000, plus bonus.
EOE Statement
We are an Equal Employment Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, disability, or veteran status.