Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member.
The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment.
Operational Management
Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies.
Delegate tasks strategically while maintaining full accountability for departmental outcomes.
Ensure adherence to requirements, shipping policies, and all relevant operational guidelines.
Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications.
Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution.
Process Improvement & Issue Resolution
Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement.
Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction.
Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps.
Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution.
Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives.
Customer & Partner Engagement
Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up.
Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving.
Build and maintain strong relationships with key customers, trading partners, and internal stakeholders.
Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability.
Leadership & People Development
Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture.
Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence.
Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement.
Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably.
Foster a culture rooted in professionalism, ownership, and continuous learning.
Physical Requirements:
Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Qualifications and Education Requirements
Associate's degree required; Bachelor's degree preferred.
Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity.
Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems.
Proven success in process improvement, team development, and customer satisfaction.
Experience with a CRM system and implementation
Excellent organizational, multitasking, and decision-making skills in a fast-paced environment.
REQUIRED SKILLS
Excellent communication skills; written and verbal.
Positive, motivating leadership style with high emotional intelligence.
Strong critical-thinking and problem-solving ability.
Patient, professional, and resilient under pressure.
High attention to detail and commitment to accuracy.
Strategic mindset with a “can-do” approach to challenges.
Experience in the tile, stone, flooring, or related materials industry,
preferred
Competencies
Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services;
Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance
Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Additional Notes: Must be authorized to work in the United States.
Benefits:
Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off - earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment
$83k-129k yearly est. 1d ago
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Customer Service Manager, Airport Customer Experience Administration (New York City, NY, US)
American Airlines 4.5
Service manager job in New York, NY
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
American is looking for a goal-oriented Customer ServiceManager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division
The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
Previous airport customer service experience
2 years' experience leading others
Knowledge of company policies, procedures, and functional automation applications
Skills, Licenses & Certifications
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver's license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$50k-84k yearly 3d ago
Manager, Accessibility Services
Accessibe
Service manager job in New York, NY
The Mission: Why accessi Be?
The internet was designed to be open to everyone, but for people with disabilities, it remains full of barriers. At accessi Be, we are changing that. We are the market leader in AI-powered web accessibility solutions, and we are on a mission to make the internet inclusive, one line of code at a time.
We are looking for an experienced and mission-driven Manager, Accessibility Services to lead our team of Accessibility Experts and oversee the delivery of world-class accessibility services across audits, VPATs, consulting, and training.
This role is central to accessi Be's commitment to helping organizations achieve and maintain digital accessibility at scale. You will own delivery processes, develop best-in-class auditing methodologies, collaborate closely with Product and R&D, and strengthen accessibility fluency across the entire company.
Key Responsibilities:
Team Leadership & Operations
Lead, mentor, and manage a team of Accessibility Experts and related specialists.
Oversee end-to-end delivery of accessibility services including: Accessibility Audits, VPAT / ACR creation, Accessibility consulting engagements and customer and internal training programs
Build scalable, efficient delivery processes ensuring quality, consistency, and operational excellence.
Establish and continually refine auditing practices, frameworks, and tools.
Customer Experience & Vendor Ecosystem
Ensure a best-in-class customer experience across all professional services engagements.
Manage and collaborate with external vendors, contractors, and ecosystem partners.
Work closely with Customer Success, Support, and other customer-facing teams to align service delivery with customer needs.
Cross-Functional Collaboration
Partner with R&D and Product to bring accessibility insights into product direction and innovation.
Support Sales teams with technical expertise, scoping, and accessibility thought leadership.
Collaborate with internal stakeholders to develop GTM strategies in existing and new territories.
Accessibility Knowledge & Internal Enablement
Drive company-wide accessibility knowledge, standards, and practices.
Design and deliver accessibility training for internal teams, especially Product and R&D.
Promote an accessibility-first culture across accessi Be.
Requirements
Experience
5+ years of managerial experience leading accessibility teams in either: An in-house accessibility department within an enterprise organization, or a professional accessibility service provider / agency.
Strong knowledge of WCAG, Section 508, EAA, ARIA, and accessibility testing methodologies.
Proven experience building accessibility processes, methodologies, and scalable service delivery systems.
Experience collaborating extensively with Product, R&D, Sales, and customer-facing teams.
Skills & Qualifications
IAAP WAS or IAAP CPWA certification is required; additional certifications are a plus.
Deep understanding of digital accessibility across web, mobile, design, and document formats.
Exceptional communication, stakeholder management, and presentation skills.
Ability to translate complex accessibility requirements into clear, actionable guidance.
Advantages
Perks
Why You'll Love Working Here
Scale & Leverage: In this role, your impact is exponential. Every agency you empower helps hundreds of websites become accessible.
Growth: We are scaling fast, and our Partner Program is a massive focus for the company.
The Vibe: We work hard, but we don't take ourselves too seriously. Expect a collaborative culture, open doors, and a team that actually likes each other.
The Perks: Competitive Salary + Uncapped Commission, Equity, Comprehensive Health Benefits, Generous PTO.
Salary Expectations: $120,000 - $140,000 base salary
Qualities
$120k-140k yearly 8d ago
Private Credit Operations Manager
Atlantic Group 4.3
Service manager job in New York, NY
Type: Perm (Contingency)
Job #47221
Salary: $175,000
Job Overview - Private Credit Operations Manager: Compensation: $175,000 - $200,000/year + bonus
Schedule: Monday to Friday (Hybrid)
Atlantic Group is hiring a Private Credit Operations Manager in New York, NY, with our client. In this hybrid role, you'll oversee trade settlement, loan operations, reporting, and data integrity across private credit and direct lending strategies. You will manage daily workflows, collaborate with cross-functional teams, and use platforms like ClearPar, IHS Markit, WSO, and Loan IQ for trade processing. Ideal for operations professionals focused on automation, accuracy, and workflow optimization.
Responsibilities as the Private Credit Operations Manager:
Trade Execution & Settlement: Oversee accurate and timely settlement of private credit trades by coordinating with agents, custodians, administrators, and internal teams.
Loan Operations & Systems: Manage trade processing and settlement workflows using platforms such as ClearPar, IHS Markit, WSO, and Loan IQ while resolving discrepancies.
Reconciliations & Reporting: Lead daily cash, position, and asset reconciliations and ensure accuracy for monthly and quarterly close processes.
Documentation & Compliance: Ensure proper execution, archiving, and compliance of trade documentation, including assignments, funding memos, consents, and KYC requirements.
Process & Data Oversight: Maintain accurate reference data, manage corporate action workflows, and drive process improvements, automation, and scalable reporting solutions.
Qualifications for the Private Credit Operations Manager:
Education: Bachelor's degree in Finance, Accounting, Business, or related field required.
Experience: 8-15 years in private credit, direct lending, BDC, or syndicated loan operations with strong expertise in trade settlement, loan operations, and credit instruments.
Technical Skills: Advanced Excel skills and expertise with loan settlement platforms (ClearPar, IHS Markit, WSO, Loan IQ), with a strong automation- and technology-focused mindset.
Industry Knowledge: Strong understanding of LSTA/LMA trade guidelines, private credit operations, reference data management, and key operational risk controls.
Skills & Attributes: Highly analytical and detail-oriented professional with strong communication and problem-solving skills, able to manage high-volume workflows and drive process improvements.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.
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$175k-200k yearly 8d ago
Senior Manager, Operations Training & Development
Barry's 3.7
Service manager job in New York, NY
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************).
Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.
About the role
The Senior Manager, Operations Training & Development supports the growth of studio teams and leaders by creating and implementing training programs and operational procedures. This role equips team members with the tactical skills and knowledge needed to uphold Barry's culture and values. Partnering closely with Operations Leadership and People & Culture (HR), this role leads the management and ongoing maintenance of Barry's learning platforms-including Barry's U and the LMS-while developing internal learning programs, expanding professional development opportunities, and ensuring organized tracking of participation, compliance, and performance.
What you'll do
Training & Development
Design, implement, and manage comprehensive training programs for new hires and ongoing operational development across multiple sites
Partner with operations leadership to identify skills gaps and develop targeted training initiatives
Evaluate training effectiveness through metrics, assessments, and feedback, and continuously improve program content
Facilitate both in-person and virtual training sessions, workshops, and leadership development programs
Provide training and operational support for New Studio Openings (NSOs), including pre-opening preparation, on-site training support as needed, and post-opening reinforcement
Serve as a key backup and partner to Operations Leadership during NSOs to ensure cross-departmental process/timeline management, training consistency, readiness, and adherence to brand standards
Ability to travel domestically as needed to support NSOs, trainings, and operational initiatives (travel frequency may vary based on business needs)
Process Improvement & Operations Excellence
Analyze operational workflows to identify inefficiencies and recommend process enhancements
Lead initiatives to standardize operational procedures and ensure best practices are consistently applied across all locations
Collaborate with cross-functional teams to implement new processes or tools
Develop and maintain SOPs, training manuals, and process documentation.
Leadership & Strategy
Mentor and coach ops leadership and studio teams to drive adherence to processes and improve overall performance
Partner with senior leadership to support strategic operational initiatives and organizational growth
Ensure smooth adoption of new processes and tools
Qualifications
4+ years of operations management experience, with at least 3 years in training, process improvement, or operational excellence
Proven track record of developing and implementing operational training programs
Strong analytical and problem-solving skills with experience in process mapping and workflow optimization
Excellent communication and presentation skills; ability to influence across all levels of the organization
Experience in a multi-location retail, hospitality, or fitness environment is a plus
The pay range for this role is:
85,000 - 90,000 USD per year (New York)
$120k-167k yearly est. 2d ago
Senior Manager - US Consumer Services Compliance, Internal Fraud Risk
American Express 4.8
Service manager job in New York, NY
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The U.S. Consumer Services team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back and lending portfolios, Membership Rewards, Global Consumer Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, and best-in-class marketing programs across Customer, Prospect, and Partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
**About the role**
American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Senior Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.
**Key Responsibilities:**
+ Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.
+ Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.
+ Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.
+ Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, Privacy, BSA/AML).
+ Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.
+ Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.
+ Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.
+ Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.
+ Assist with delivery of compliance-related training to business staff.
+ Contribute to reporting of compliance metrics and trends to business leadership.
**Minimum Qualifications:**
+ Bachelor's degree in business, finance, law, or a related discipline.
+ 4 years of experience in compliance, risk management, or control-related roles in financial services.
+ Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg Z, Fair Lending).
+ Experience supporting compliance or operational risk within a business or first line function.
**Preferred Qualifications:**
+ Compliance or risk certification (e.g., CRCM, CAMS, CCEP).
+ Familiarity with issue management, risk assessments, and control testing processes.
+ Experience working in a matrixed environment or with cross-functional teams.
**Skills & Competencies:**
+ Strong attention to detail and critical thinking skills
+ Ability to analyze regulatory requirements and apply them in a business context
+ Effective communication and relationship-building skills
+ Proactive, self-motivated, and comfortable managing multiple priorities
+ Sound judgment and problem-solving capabilities
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Compliance
**Primary Location:** US-New York-New York
**Other Locations:** US-North Carolina-Amex - for internal use only, US-Arizona-Phoenix, US-Florida-Sunrise
**Schedule** Full-time
**Req ID:** 25019513
$103.8k-174.8k yearly 8d ago
Business Operations Manager
Allium
Service manager job in New York, NY
Allium makes blockchain data accurate, simple and fast Blockchain data is hard, messy, and chaotic When we started out in late 2021 our thesis was simple - blockchain data, despite it being public and free, was difficult to understand, clunky to access and troublesome to maintain. Answering a simple question like "Who are the biggest Ethereum token holders over time?" requires an engineering team to run their own RPC nodes, ingest the full history of the blockchain, clean the data, transform the data and finally summon a wizard to cast a complex SQL query.
Accessing data is hard because blockchains are optimized for Writes and not Reads
Why is it so hard? Blockchains have historically been optimized for Writes (getting data onto the blockchain) and less for Reads (getting data OUT of the blockchain). This is because optimization efforts were focused on increasing transaction throughput and building fault tolerant and scalable consensus algorithms. This neglect makes it hard to get data out efficiently and reliably at scale.
Parsing and interpreting blockchain data requires both deep domain expertise and data manipulation
To quote Tim Roughgarden, Columbia Professor, "Blockchains are (virtual) computers, not databases." They are Turing machines that support general computations, and anyone can write and deploy their own smart contract for their own use case. This nearly infinite number of use cases leads to the fragmentation of data schemas for different purposes. Standardizing these schemas requires deep domain expertise to turn esoteric technical outputs into clear information for specific concepts like tokens, NFTs, stablecoins and DEXs.
Allium abstracts the complexity with a simple way to query blockchain data
Allium tames the chaos by ingesting, sanitizing, and standardizing all this data. As of this post, the data we've archived across 100+ blockchains is in the petabytes and growing exponentially.
Google and Bloomberg had to organize the world's public financial and webpage data, Allium is on a mission to do the same for blockchain data
This is one of the rare times in history where indexing a giant public dataset is sorely needed by all - similar to what Bloomberg did for financial data and what Google organized for public webpage data. With this indexed data, we are fortunate to support trailblazers in this industry and play some role the industry's most exciting trends:
About our customers
We serve 2 groups of customers today with the same data but different platform. Analysts who need to answer data questions about the blockchain (think BI) and Engineers who need highly reliable data queryable in near realtime (think Application backends). Our customers include the biggest institutions Visa, Stripe, Grayscale and also the biggest crypto companies such as Phantom, Uniswap. Allium is one of the unique companies in the industry that bridge blockchain and non blockchain worlds.
The Role
We're looking for a Business Operations Manager to help scale Allium's commercial engine - driving clarity and structure across pricing, revenue strategy, and contract operations. You'll partner directly with leadership across Finance, Sales, and Product to bring analytical rigor and operational excellence to how we price, package, and deliver Allium's data products.
You should be energized by messy problems, able to translate business context into systems and frameworks, and have the judgment to navigate both commercial and legal nuance (e.g. redistribution rights, data licensing, and usage-based pricing).
What You'll Do
Pricing & Monetization
Build, test, and refine pricing models for Allium's APIs, data shares, and enterprise contracts - balancing revenue growth, customer value, and scalability
Analyze usage data and customer segmentation to inform pricing tiers and packaging decisions
Partner with Product and Sales to operationalize pricing changes across quote-to-cash systems
Commercial Operations
Review and standardize commercial terms in customer agreements (data usage rights, redistribution rights, SLAs, renewals, etc.)
Drive consistency and compliance across deal structures - ensuring all signed contracts translate cleanly into billing and revenue workflows
Own dashboards and reporting around ARR, renewals, and discounting trends to guide GTM decisions
Manage tasks and processes required to sustain & grow enterprise relationships (e.g. SOC compliance, compliance reviews by customers, third-party onboarding & contracting, intercompany management)
Strategic Projects
Partner with leadership to model new revenue lines, self-serve motions, and usage-based pricing experiments
Build scalable processes around pricing approvals, MSA/DPA alignment, and legal-finance handoffs
Be the connective tissue between sales execution and financial integrity - ensuring decisions ladder up to Allium's business goals
About you
4-7 years of experience in BizOps, Strategy, or Finance - ideally with exposure to pricing, deal desk, or commercial operations
Prior experience at a data platform, infrastructure, or analytics company is a strong plus
Familiarity with data licensing or redistribution rights (bonus if you've worked with SaaS, API, or enterprise data contracts).
Comfortable working in ambiguity and iterating quickly - you bias for progress over perfection
Analytical, structured thinker with strong spreadsheet and system fluency (Salesforce, Excel/Sheets, and/or SQL)
Excellent communicator who can distill complex issues into clear business recommendations
Embodies Allium's values - Extreme Ownership, High Agency, and Strong Opinions (Loosely Held)
Don't take our word for it, what our customers say about us (********************************
What some ~cool people have to say about us:
Mario Gabriele from The Generalist's Future 50 Startup List: ***********************************************************************************************
Tomasz Tungus from Theory Ventures: *****************************
Bucky Moore from Kleiner Perkins: ************************************************************
Ok.. now for some tough love, here are the values we strive for at Allium:
Pro Athlete Mindset - Consistency. Day in and day out, in pursuit of excellence. A win yesterday does not guarantee (or even imply!) a win tomorrow. I hope anyone who supports a failing sports team will feel the pain (cough Man United fans) of inconsistency
Figure It Out & Extreme Ownership - Every day is unexplored territory. There are new engineering frameworks, new legal docs, new compliance, new sales, new regulations, and new operational procedures every single day. If you don't know it, learn it. If you can't learn it, find someone or a product that does it. If you can't find someone, find someone who can find someone. It is never lack of resources, but lack of resourcefulness.
High Agency - (One of) the highest commonality between all successful people is their responsiveness, most successful billionaire CEOs still reply to emails within minutes (within working hours). And when you reply, respond fast with effective solutions - and even better, resolutions. If you're looking for a superpower, you can't go wrong with responsiveness. Well of course this doesn't make sense when you're an engineer coding in flow, but in general high agency of problem solving gets one very far in life
Leading from the Front - No one is going to listen (and adopt) your suggestion unless you lead by example. It's one thing to say We need to do XYZ this better & it's another thing to build an MVP and say "This is the way we should do things". The proof of work and momentum goes a long way.
Strong Opinions On the Future (loosely held) It is okay to be wrong, but what is not okay is not to have an idea of how a better future should be. Alliumites take pride in trying to improving everything about the company all the time.
Sense of (allium) business smell - There are number of folks who live to eat at Allium, but the Allium smell we are talking about is that we love folks who naturally want to know why and how the work they are doing builds leverage for their teammates and also relates to the business goals
About the team
We invite people of all backgrounds (***************************** We have engineers who learnt coding much later in life, who learnt coding on the side, we have engineers who are still in school and we also have engineers who went to the top schools (CMU, Stanford, UIUC, UPenn, Oxford, NUS, Cornell), all are welcome if one comes in with a curious mind and an infectious work ethic.
Administrative Benefits
Medical, Dental, Vision, Life and AD&D insurance - US folks get 100% coverage for Gold plans, 80% for dependents
Note: The sun never sets on Allium - we hire from any geographical location as long as you are willing to overlap 2 hours overlap on NYC mornings Mon-Thurs from 10am-12pm ET. We have people based in New York, Seattle, Singapore and Australia
All applicants have to answer this pop quiz: "What is an Allium? What is your favorite Allium?". Bonus points for the right pronunciation.
$76k-127k yearly est. 8d ago
Agency Operations & Bookkeeping Manager
Knightsbridge Park
Service manager job in New York, NY
Knightsbridge Park is looking for a disciplined, detail-oriented professional to handle the day-to-day administrative, financial, and operational systems of our boutique marketing agency. This is not a "creative strategy" role; it is a vital, hands-on position focused on the accuracy of our books, the maintenance of our benefits, and the consistency of our office workflows.
The ideal candidate is someone who values stability and mastery of the role over rapid title progression or team expansion.
You are someone that enjoys "getting under the hood" of spreadsheets, ensuring vendors are paid on time, and keeping our administrative systems organized. We are looking for someone who finds satisfaction in high-level accuracy and operational stability.
Key Responsibilities
Bookkeeping & Financial Coordination
Full-Cycle Bookkeeping: Take over daily data entry, including accounts payable (vendor bills) and accounts receivable (client invoicing), ensuring all transactions are coded correctly in QuickBooks Online.
Payroll Administration: Own the end-to-end payroll process, including calculating commissions/bonuses, managing deductions, and ensuring timely payment via our payroll provider.
Budget & Expense Control: Reconcile all agency credit cards and employee expense reports; monitor client media budgets in Airtable to ensure we are pacing correctly against estimates.
External Liaison: Serve as the main point of contact for our external CPA firm, providing them with "clean" books for the month-end close and year-end tax filings.
Financial Reporting: Generate weekly cash-flow snapshots and monthly P&L reports for Leadership, providing context on any significant variances.
Benefits & Insurance Administration
Benefits: Act as the internal point person for health insurance and 401k enrollment. You will manage open enrollment periods and assist new hires with benefits onboarding.
Insurance & Compliance: Manage renewals for General Liability, E&O, and Workers Comp insurance. Ensure all corporate filings and renewals are handled ahead of deadlines.
Office & Systems Maintenance
Process Documentation: Maintain and update our SOPs (Standard Operating Procedures). We need someone who ensures the "Company Handbook" is accurate and followed.
Software Admin: Manage seat licenses and access for our tech stack (Google Workspace, Airtable, Slack, etc.).
Documentation: Maintain a clean, audited digital filing system for all legal, HR, and financial documents.
General Operations
Onboarding: Facilitate the administrative side of hiring (IT setup, contract signing, and systems training).
Vendor Relations: Manage relationships with the landlord, utility providers, and software vendors to ensure service continuity.
Qualifications
Relevant Experience: 5+ years in an Office Manager, Bookkeeper, or Business Administrator role. Experience in a professional services or agency environment is a plus.
Technical Skills: High proficiency in QuickBooks Online and Excel is non-negotiable. Experience with Airtable or similar database tools is preferred.
The Right Mindset: You prefer a "steady hand on the wheel" approach. You are organized to a fault and frustrated by messy folders or unmapped processes.
Communication: Clear, professional, and direct. You can explain a billing discrepancy to a client or a benefits package to an employee with ease.
Salary Range of $75,000 - $95,000 depending on experience
$75k-95k yearly 2d ago
Service Manager
Theater Outsource
Service manager job in New York, NY
ServiceManager - AV Systems & Client Support
Compensation: $80,000-$95,000 + incentives
Employment Type: Full-Time, Exempt
Our client is seeking an experienced ServiceManager to lead and grow their AV service and preventative maintenance programs. This role owns day-to-day service operations, technician management, and client relationships while driving recurring service revenue and operational excellence. The ServiceManager serves as the central link between clients, technicians, project teams, and leadership in a fast-paced, service-driven environment.
Responsibilities
Develop, manage, and grow service and preventative maintenance agreement programs
Drive recurring service revenue through renewals, upsells, and new client relationships
Oversee daily service operations including intake, prioritization, scheduling, escalation, and resolution
Manage and support service technicians, schedules, performance, and field activity
Partner with leadership on technician training, development, and accountability
Serve as the primary point of contact for service clients, providing clear communication on scope, timelines, and resolution
Track service KPIs including response times, utilization, and job progress
Maintain accurate service documentation, work orders, and billing records
Identify and implement process improvements to increase efficiency and service quality
Promote a culture of responsiveness, accountability, and client satisfaction
Qualifications
5-10+ years of experience in commercial AV service, technical operations, or servicemanagement
Strong working knowledge of AV systems and troubleshooting (control, DSP, audio/video, conferencing, networking)
Experience managingservice programs, maintenance agreements, and technician teams
Strong organizational skills with the ability to prioritize in a fast-paced environment
Clear, professional communication skills and strong sense of ownership
Proficiency with ticketing systems, Microsoft Office, Google Workspace, and Excel
High School Diploma required; Associate's Degree in AV Technology or Operations preferred
CTS, CTS-I, or CTS-D certification preferred
Benefits
Medical, Dental, Vision, and Life Insurance
Paid Time Off
Bonus Incentives
About Theater Outsource
TheaterOutsource.com is the entertainment industry's dedicated recruiting partner - connecting top-tier talent with the companies that bring stages, venues, and experiences to life. From lighting and rigging to AV, scenic, and systems integration, we specialize exclusively in entertainment technology.
We work with manufacturers, integrators, and production companies nationwide - delivering permanent placements with no upfront cost and a 90-day guarantee.
We deliver the Talent.
***************************
$80k-95k yearly 3d ago
General Manager - Luxury Residential Building
Advice Personnel 3.8
Service manager job in New York, NY
An industry-leading, vertically integrated real estate firm is seeking a General Manager to take the helm of a modern 900-unit rental community, encompassing a mix of market-rate and affordable residences. The ideal candidate will bring proven leadership and operational expertise in managing large-scale residential portfolios, with a strong background in mixed-income property management.
Responsibilities:
Serve as the face of the property, ensuring every resident interaction reflects the highest level of professionalism and hospitality.
Lead community engagement initiatives, oversee events, and foster a welcoming environment for all residents.
Direct the daily operations of the property, encompassing all residential, amenity, and common areas.
Provide strong leadership for the on-site team by setting clear goals, delivering performance reviews, approving time off, and ensuring compliance with company policies.
Support hiring, onboarding, and continuous staff training.
Supervise all maintenance operations, including vendor procurement, contract negotiation, and ongoing vendor relationships.
Conduct regular building inspections and promptly address any maintenance, safety, or compliance concerns.
Ensure full adherence to building codes, safety regulations, and city/state housing requirements.
Oversee emergency preparedness planning, participate in safety drills, and maintain accurate compliance documentation.
Partner with accounting and finance teams to manage annual budgets, track operating expenses, and identify opportunities for cost efficiencies. Support timely and accurate financial reporting and variance analysis.
Collaborate with the leasing team to oversee renewals, move-ins, terminations, and negotiations.
Manage compliance and reporting for mixed-income and rent-regulated units in accordance with NYC housing programs.
Spearhead operations for new property development, including coordination during lease-up, stakeholder communication, vendor onboarding, and transition activities.
Act as the point of contact for ownership, legal counsel, and external partners regarding insurance, arrears, and other property-related matters.
Requirements:
12+ years managing large residential properties, including ultra-luxury and mixed-income communities, with at least 5 years in a senior management capacity.
Experience with NYC affordable housing compliance.
Experience leading high-performing teams and overseeing all aspects of property operations.
Proficiency in Yardi and strong financial and budget management skills.
Excellent resident relations, communication, and vendor management abilities.
Commitment to operational excellence, safety, and superior service standards.
Salary Range: $175,000 - $200,000 plus bonus and comprehensive benefits.
The above salary range represents Advice's good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity, and other non-cash incentives.
Please send your resume for immediate consideration to: nlipari@adviceny.com
If you are not interested in this specific opportunity, but know of someone who might be, please share this ad with that individual. Referrals are always greatly appreciated.
Advice Personnel
*Celebrating over 40 years as New York's trusted boutique executive recruiting & staffing firm
$175k-200k yearly 4d ago
Operations Manager
Bridge Philanthropic Consulting
Service manager job in New York, NY
The Operations Manager will support the Chief Executive Officer (CEO) and the executive management team in the daily operational activities to ensure business growth, sustainability, and efficient company operations. This individual will collaborate with various departments, including technology, marketing, People and Culture, and project leads, to streamline processes and manage relationships with stakeholders, consultants, and internal teams.
Key Responsibilities:
Assist in managing daily operations to achieve business growth and sustainability.
Collaborate with technology and marketing teams to maintain web systems and branding.
Partner with HR to streamline consultant onboarding and ensure project scopes are clear and billing is accurate.
Review and improve operational systems and processes.
Track operational risks and provide strategic solutions.
Support CEO in long-term planning, reporting, and managing special projects.
Oversee and report on KPIs regularly.
Ensure smooth execution of operational, administrative, and compliance functions.
Qualifications:
Bachelor's degree in Business, Operations, or related field (Master's preferred).
5-7 years of experience in operations management.
Strong project management, communication, and leadership skills.
Experience with financial reporting, HR, and process improvement.
Proficient in Microsoft Office and operational tools.
Preferred Qualifications:
Experience in consulting or philanthropic industries.
Knowledge of marketing, branding, and web technologies.
This is an independent contractor position seeking someone with consulting experience. REQUIRED
$80k-128k yearly est. 8d ago
GTM Strategy & Operations Manager
Anrok, Inc.
Service manager job in New York, NY
San Francisco, Salt Lake City, or New York City Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity. As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere.
Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels-so companies can focus on growth, not compliance.
Our customers include:
40% of Forbes Top 50 AI companies
20% of Forbes Top 100 Cloud companies
Top companies like Notion, Anthropic, and Cursor
We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.
We're looking for a GTM Strategy & Operations Manager to bring rigor, insight and scalable processes to our sales organization. You'll own core operations (compensation planning, territory and process design) for a growing team of Account Executives, while laying operational foundations for growing functions such as Partnerships and Sales Development. The operational expertise and strategic insights you bring will ensure we scale while delivering an exceptional compliance experience to every customer - beginning with their very first conversation with our team.
In this role, you will
Own sales operations end-to-end for our Account Executive function, including compensation planning, territory design, capacity modeling, and revenue forecasting
Partner closely with GTM leaders to build scalable, user-friendly processes and optimize their decisionmaking with data-driven insights and strategic recommendations
Operationalize our evolving sales methodology by designing systems to measure and improve adoption and execution
Build operational foundations for Partnerships and Sales Development, establishing initial processes, tooling and reporting enabling these functions to grow and scale
Identify and remove operational bottlenecks that slow the team down, continuously improving workflows across the sales organization
What excites us
4-6 years of experience in GTM/revenue operations, sales operations or a similar role
Ability to jump into new situations, quickly identify areas of improvement and solve problems, with an eye toward architecting solutions that will scale
Track record of building trust and credibility with GTM leaders and cross-functionally to drive impact
Analytical rigor: direct experience building sales capacity plans and revenue forecasts, or an MBA/management consulting/finance background
You don't need to be (and won't be) a Salesforce administrator, but comfort with CRM reporting and dashboards is required
Bonus points for experience in partner/channel sales operations
What we offer
The equity upside of an early-stage startup with the product-market fit of a later-stage company.
Daily lunch and snacks for those working out of our office hubs.
Medical, dental, and vision insurance covered 100%.
One Medical membership covered, flexible sick benefits, and more.
Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
Annual team off-sites and in-person opportunities around our growing Anrok hubs.
Home office setup stipend to ensure you have the equipment you need to thrive at work.
At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in-person 3 days per week.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok.com domain. Any outreach claiming to be from Anrok via other sources should be ignored.
$80k-128k yearly est. 8d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Service manager job in New York, NY
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$100.5k-245k yearly 6d ago
On-Site General Manager - Property Management
Douglas Elliman Property Management 4.1
Service manager job in New York, NY
The General Manager is responsible for the full operational oversight of a 1,500‑unit rent-stabilized residential portfolio located in the Sunnyside/Woodside neighborhoods of Queens. This is a full‑time, on‑site leadership position requiring deep knowledge of rent‑stabilized housing, building operations, staff management, and regulatory compliance. The portfolio consists of 38 five‑story walk‑up buildings, each more than 100 years old and equipped with its own boiler.
Key Responsibilities
Regulatory & Administrative Management
Maintain thorough knowledge of rent‑stabilization laws, DHCR requirements, and local housing regulations.
Ensure full compliance with all legal, regulatory, and reporting obligations.
Oversee collections, tenant accounts, and arrears management.
Manage payroll for all site employees.
Utilize Yardi and AvidXchange for financial, operational, and invoicing functions.
Operations & Maintenance
Direct and oversee the day‑to‑day operations of all 38 buildings, ensuring a high standard of maintenance and safety.
Manage ongoing and planned capital improvement projects, including:
Gas pipe replacement
Roof replacements
Facade work
Mechanical and structural upgrades
Coordinate and supervise 3rd‑party contractors for apartment and building renovations.
Leasing & Marketing
Oversee the renovation, marketing, and leasing of all vacant units.
Work closely with ownership and/or leasing personnel to ensure competitive and timely unit turnover.
Financial Management
Prepare and manage annual budgets, track operating expenses, and ensure cost‑effective operations.
Negotiate and manage vendor contracts.
Support ownership with long‑term capital planning.
Staff Leadership & Supervision
Supervise and support:
25 handymen and porters
6 office staff members
Ensure high performance through training, delegation, and ongoing evaluation.
Maintain strong communication across all departments and foster a professional, accountable workplace culture.
Qualifications
Extensive experience managing rent‑stabilized, multi‑building residential portfolios.
Strong knowledge of NYC housing regulations and compliance standards.
Demonstrated ability to manage large field and office teams.
Proficiency with Yardi and AvidXchange platforms.
Strong organizational, communication, and problem‑solving skills.
$68k-128k yearly est. 1d ago
Overseas Restaurant Operations Manager
Comrise 4.3
Service manager job in New York, NY
Salary: $100,000 annually
We are seeking an experienced Overseas Restaurant Operations Manager to lead and optimize regional operations across overseas markets. This role is responsible for driving operational excellence, profitability, compliance, and partner relationships while aligning regional performance with the company's strategic goals.
Key Responsibilities
Develop and execute overseas regional operating strategies and annual plans aligned with company objectives, ensuring achievement of performance and growth targets.
Translate regional operational goals into actionable plans, setting clear objectives for each assigned market, and providing guidance, oversight, and performance management to regional teams.
Drive revenue growth and profitability across overseas restaurant locations through effective cost control, sales optimization, and operational efficiency.
Oversee and continuously improve standards related to food safety, operational processes, labor management, and regulatory compliance across all assigned regions.
Build and maintain strong working relationships with regional partners, ensuring consistent communication and reinforcement of company culture, values, and brand standards.
Ensure compliance with overseas trade regulations and local laws, while leading, managing, and advancing cross-regional projects and initiatives.
$100k yearly 3d ago
US General Manager (Gourmet Food)
Accur Recruiting Services
Service manager job in New York, NY
Our client is a renowned French Gourmet food brand with a small US operations comprised of the GM and 1 part time assistant. Objective of the Role The General Manager will serve as the brand's principal representative in the United States, directly reporting to the headquarters in France. This individual will be pivotal in enhancing the brand's market share and visibility across the US, with a particular emphasis on luxury hospitality (4 and 5 star hotels. This is their #1 focus), followed by premium retail, and e-commerce sectors. The role is designed for a leader who can drive growth, manage key relationships, and ensure the brand's prestigious reputation is upheld in all endeavors.
Ideal Profile
The ideal candidate is a seasoned professional with director-level sales experience in the luxury goods industry, preferably with exposure to premium food or beverages. This person should have a robust network within luxury hospitality and premium retail sectors, embodying exceptional communication skills to interact effectively with a diverse range of stakeholders. A strategic thinker with a proven success record in sales management and business development, the candidate should also be a confident leader, equipped with excellent IT skills for comprehensive market analysis and reporting.
Responsibilities
Sales : Drive growth by retaining and expanding the customer base, focusing on luxury hospitality, premium retail, and e-commerce. Achieve annual sales targets, lead and develop the US team, and gradually increase the brand's presence in the Americas.
Marketing : Collaborate with the UK marketing team to maintain brand standards in the US, engage in brand and product advocacy, and participate in trade shows and other promotional activities.
Operations : Oversee the development of the operating platform in the US, manage inventory, coordinate finance and logistics operations, and ensure compliance with regulatory requirements.
Reporting : Provide comprehensive reports on sales, financial performance, and market insights to the board, ensuring efficient use of CRM systems for sales and account management.
Leadership : Develop a long-term vision for the brand in the US, under the guidance of the Board of Directors, focusing on luxury sector growth. Hire, coach, and develop the team, becoming a brand advocate and product expert.
Requirements
Director-level sales experience in the luxury goods industry, with a preference for those experienced in premium food or beverages.
Access to a significant network within the luxury hospitality and premium retail sectors.
Exceptional communication and strategic account management skills.
A proven track record in sales management and business development.
Leadership qualities, with the ability to inspire and develop a team.
Proficiency in IT, including spreadsheets and presentation tools.
$65k-125k yearly est. 8d ago
General Manager - Hose Assembly & Distribution
Blue Signal Search
Service manager job in Union, NJ
A privately held manufacturer of mission-critical fluid conveyance products is expanding a high-visibility business unit and needs a hands-on General Manager to serve as the division's “CEO.” You will steer a mixed-mode manufacturing operation that combines specialty hose assembly, precision machining, and value-added distribution while owning full profit and loss performance. This is a rare chance to shape strategy, culture, and growth at a company whose engineered solutions protect aerospace, industrial, and life-science applications worldwide.
What You Will Tackle
Own divisional financials, driving revenue growth, margin expansion, disciplined cost control, and strong cash flow.
Oversee on-site production, labor planning, equipment utilization, quality, and safety in a fast-paced, high-mix environment.
Direct sales, marketing, and strategic sourcing teams to deepen customer relationships and capture new market share.
Translate the annual operating plan into day-to-day action while advancing long-term product and market expansion initiatives.
Champion lean, Six Sigma, and 5S practices that raise productivity and throughput.
Build, mentor, and retain a high-performance management team; foster a culture of accountability, collaboration, and innovation.
Partner with peer business units and corporate leadership to leverage shared resources and best practices.
Ideal Profile
Bachelor's degree in engineering, Business, or similar field, or equivalent experience.
10+ years of progressive manufacturing leadership, including 5+ years with full P and L responsibility for a plant, division, or business unit.
Experience in industries such as hydraulic systems, tubing and connector systems, high-precision manufacturing, aircraft production, or similar sectors.
A track record of achieving results in leadership roles spanning operations and business development within dynamic, mid-sized companies focused on expansion.
Track record implementing continuous-improvement initiatives and cultivating high-accountability cultures.
Why Join
Direct line of sight between your decisions and business results.
Privately backed company investing heavily in new products, automation, and market expansion.
Highly visible role reporting to the executive leadership team with clear advancement potential.
Competitive six-figure compensation package, performance bonus, full benefits, and relocation support if required.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
$66k-127k yearly est. 2d ago
Assistant Manager, U.S. Communications
Banque Scotia (Bank of Nova Scotia
Service manager job in New York, NY
Salary Range: 69,400.00 - 129,000.00
Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Title: Assistant Manager, U.S. Communications - New York, NY
Global Banking and Markets
Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.
Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.
Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!
Purpose: The incumbent will support the development, implementation and coordination of Scotiabank Global Banking and Markets (GBM) global and business line communications plans as well as provide support for regional communications, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
The primary portfolio of accountability includes: Global Transaction Banking, Corporate & Investment Banking and Global Capital Markets. In addition, the incumbent provides GBM regional communications support and works to ensure that GBM Communications initiatives are aligned to all-Bank global communications
What You'll Do
The incumbent champions and leads a customer-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. In addition, the incumbent:
Manages the U.S. communications calendars.
Manages email distributions to all-U.S. audiences and to tailored target audiences, as identified by working with business partners. This includes regularly managing email distribution lists and managing the U.S. Communications mailbox.
Manages the U.S. intranet site, including the posting of content such as announcements, executive leadership messages and strategy updates and design of new pages, banners and supporting graphics.
Drafts, edits and proofreads internal and external communications, including weekly newsletters, emails, invitations and messages, manages translations for GBM Communications materials and works with partners to secure approvals and coordinate release of communications.
Produces visuals for presentations, internal websites, videos and other collateral; lay out content within existing templates (emails, PowerPoint, internal websites).
Records, edits and finalizes videos for internal distribution.
Supports the coordination of town halls and other leadership events (e.g. by designing/distributing event invitations, creating presentations and videos, and providing onsite support and help with post-event survey distribution).
Contributes to the effective functioning of the GBM Communication teams by:
Demonstrating an interest in our GBM/financial services business
Building effective working relationships across the GBM Communications team and with various business line and corporate function contacts.
Staying current and implementing communications best practices to ensure consistent and effective message delivery.
Actively sharing knowledge and experience to enhance the development of all team members.
Facilitating a culture of open and honest communication.
Actively participating and contributing to touch bases and team meetings and encouraging the generation of new ideas and approaches.
* Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
* Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls.
What You'll Bring
Post-secondary degree/certificate in Communications, Journalism, Business Administration, Marketing, Communications or a related discipline.
3-5 years of experience in a corporate communications or marketing role, preferably in the financial services industry.
Highly organized and comfortable with multi-tasking in a deadline-driven environment.
Exceptional writing skills, including the ability to edit corporate messaging with a high attention to detail.
Proactive problem solver and team player with excellent interpersonal skills; ability to recognize and appropriately handle sensitive and confidential information.
Advanced knowledge of Microsoft Office.
Hands-on experience managing web-based portals; working knowledge of HTML and Jive is an asset.
Knowledge of Adobe Creative Suite (Acrobat, Photoshop, InDesign and Premiere Pro).
Video creation and editing experience is an asset.
Interested?
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): United States : New York : New York City
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Scotiabank is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Nearest Major Market: New York City
Job Segment: Investment Banking, Marketing Communications, Assistant Manager, M&A, Copy Editor, Finance, Marketing, Management, Creative
$46k-89k yearly est. 4d ago
Assistant Manager - NYC
Alice + Olivia 4.2
Service manager job in New York, NY
Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist's mentality. The Assistant Store Manager is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. The Assistant Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. This role will support the overall store through the development of a personal client book as well as the growth of the team's client book. This individual will partner with the Store Manager to ensure the operations and systems of the store run smoothly, optimizing profitability and efficiency.
COMPETENCIES:
Customer focus
Drive for results
Team player
Time management
Personal credibility
Business acumen
Communication
Managerial courage
Managing performance
Motivating others
THE RESPONSIBILITIES:
Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
Establish a returning client business by developing and maintaining long lasting relationships
Actively outreach to client base to strengthen relationship via email, phone call and text messaging
Utilize company selling culture and training tools to meet and exceed KPI expectations
Remain coachable and open to feedback to continuously develop in your role
Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships
Provide constant feedback and acknowledgements, with the goal of inspiring and motivating sales team
Maintain organization, upkeep, and cleanliness of both the front and back of house
Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
Ensure the integrity of payroll and the payroll process
Ensure that the sales floor is maintained and beautifully reflects the brand
Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
In the absence of the Store Manager, Assistant Manager is responsible to oversee all store operations and maintain store KPI expectations
Partner with entire team to execute open + close checklist, shipments, DOR's and overall store standards
Actively support Diversity, Equity, and Inclusion initiatives
REQUIREMENTS:
Ability to wear face mask throughout shift to protect yourself and others around you
Previous management experience + sales experience required
Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
Continuous standing and walking; ability to move around all store areas and be accessible to customers
Ability to occasionally climb ladders as needed
Ability to work daily with telephone, POS and computer equipment
SALARY & BENEFITS:
$65,000-$75,000/yr plus uncapped commission
Clothing allowance and a competitive discount
401(k) with an employer match
Medical, dental, and vision
Floating holidays
$65k-75k yearly 8d ago
Customer Service Manager, Airport Customer Experience Administration
How much does a service manager earn in Howell, NJ?
The average service manager in Howell, NJ earns between $55,000 and $139,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Howell, NJ
$87,000
What are the biggest employers of Service Managers in Howell, NJ?
The biggest employers of Service Managers in Howell, NJ are: