Service manager jobs in Normal, IL

Job Description Are you ready to lead and inspire a team of skilled professionals while making a tangible impact in the HVAC, plumbing, and electrical services industry? At Fred's Plumbing and Heating, we're looking for a full-time Service Manager who's ready to take their career to the next level. Take charge of a rewarding role where you can grow and thrive. Apply today and join our team! WHAT'S IN IT FOR YOU? As our Service Manager, you'll earn competitive pay ranging from $30 to $35 per hour, plus bonuses and spiffs that recognize your impact. All that you need for this management position is: 5+ years of HVAC service experience AND 2+ years in a leadership or supervisory role Strong technical knowledge of residential and/or commercial HVAC systems Ability to manage both field operations and administrative responsibilities Strong organizational, leadership, and communication skills Ability to analyze financial and performance data to improve profitability Bonus points for having an active Plumbing license and/or EPA certification (Not Required) HOW DO WE CARE FOR OUR TEAM? We know that we wouldn't have satisfied customers if we didn't have happy employees to serve them. That's why we make every effort to create a fun, positive work environment. We value our staff, and we show our appreciation with a well-stocked snack bar and fantastic benefits. We hope you'll join us and see what makes our team amazing! OUR EXCELLENT BENEFITS Health insurance 1 week of paid vacation (2 weeks after 1 year) Paid holidays 2 sick days Paid training Retirement options Fully stocked snack bar WHAT CAN YOU EXPECT AS OUR SERVICE MANAGER? This is a full-time management position with 9-hour shifts from Monday to Thursday (7 AM - 4 PM) and a half-day Friday (7 AM - 11 AM) unless on-call. As our Service Manager, you'll oversee service operations and performance by monitoring margins, resolving callback issues, and managing warranty claims. You'll assist with dispatch and scheduling to maintain efficiency. In the field, you'll support technicians, provide training, and ensure compliance with safety standards. You'll also serve as the first point of escalation for employee concerns, promote team morale, and uphold customer service excellence through clear communication and problem resolution. A LITTLE BIT MORE ABOUT FRED'S PLUMBING AND HEATING For over 40 years, residents of the Champaign area have counted on our family-owned company to provide prompt, reliable service. We proudly offer installation, repair, and maintenance on everything from electrical panels to sewer lines to heating and cooling equipment. Whether a client needs an outlet rewired or a tankless water heater installed, no job is too small or too large for our experienced team to handle! TAKE THE NEXT STEP! Are you ready to take the next step in your management career and join a company that values your skills, leadership, and dedication? Apply now to be our Service Manager! Our initial application process is quick, easy, and mobile-friendly.

The Service Manager - Managed Services, is responsible for leading service delivery and team management functions at Integrity. This role ensures that our clients receive high-quality, consistent, and efficient IT services that align with our brand promise, Do It Right the First Time, and our core value, Learn and Teach Every Day. The Service Manager oversees the daily operations of the Managed Services team, driving performance, service quality, and process improvements to optimize efficiency and customer satisfaction. They play a critical role in ensuring adherence to best practices in system availability, security, and compliance while proactively identifying opportunities for service enhancements and operational improvements. Additionally, the Service Manager is responsible for the professional development of the Managed Services team, fostering a culture of continuous learning, accountability, and collaboration. This role requires strong leadership, critical thinking, and problem-solving skills to effectively manage escalations, drive operational success, and contribute to the company's strategic objectives. The Service Manager works closely with leadership, technical teams, and clients to maintain alignment between business goals and IT service delivery. This is a hybrid position requiring a minimum of two days in the office each week. Additional days may be required for new employee onboarding and team development. Key Responsibilities Service Delivery & Operational Excellence Ensure high-quality, consistent, and efficient IT service delivery that aligns with company standards and client expectations. Monitor and manage service request workflows to maintain operational efficiency and adherence to response and resolution objectives. Identify and implement process improvements to optimize service performance, increase system availability, and enhance security and compliance. Track and analyze key service metrics to assess team performance, service effectiveness, and client satisfaction. Proactively address service delivery challenges by implementing structured problem-solving approaches and process refinements. Oversee ticket management, escalations, and service-level performance, ensuring timely resolution of client issues. Collaborate with internal stakeholders to align IT service offerings with business goals and client needs. Team Leadership & Development Lead, mentor, and develop a high-performing Managed Services team. Foster a culture of accountability, learning, and continuous improvement through coaching, feedback, and professional development opportunities. Conduct quarterly conversations and set clear expectations for team members to drive individual and team success. Identify and cultivate future leaders by providing growth opportunities and leadership development. Ensure the team follows established processes and best practices for service delivery, documentation, and client communication. Client Engagement & Relationship Management Serve as a key point of contact for client service escalations, ensuring prompt and effective resolution. Partner with the Talent Development Director to align Managed Service team's skills with client needs and strategic objectives. Ensure a proactive approach to client communication, keeping clients informed of service updates, planned maintenance, and issue resolutions. Support cross-functional collaboration with other teams to improve service consistency and enhance the client experience. Strategic Planning & Business Alignment Contribute to the company's financial and operational goals by ensuring service efficiency, cost-effectiveness, and revenue optimization. Work with leadership and Human Resources to assess staffing needs and to hire, train, and retain a skilled and motivated team. Lead departmental meetings and provide insights and updates to ensure alignment with company initiatives. Compliance & Process Standardization Ensure team adherence to industry best practices, security protocols, and compliance requirements. Regularly audit time records, service tickets, and process compliance to uphold service standards and operational integrity. Continuously refine and enhance internal processes to improve efficiency, reduce errors, and maintain consistency across the team. Additional Responsibilities: Participate in professional training sessions and share key learnings to foster individual and organizational improvement. Perform additional duties as assigned to support company goals. Qualifications & Skills Technical & Service Management Expertise Proven experience in IT service management within a Managed Service Provider (MSP) or similar IT support environment preferred. Strong understanding of best practices for service delivery, incident management, and problem resolution. Experience managing ticketing systems to optimize IT service workflows. Ability to analyze service metrics, identify trends, and implement data-driven improvements to enhance team performance and client satisfaction. Broad technical background with exposure to both systems and networking, including: Windows Server, Active Directory, Group Policy, and Microsoft 365 administration Network infrastructure fundamentals Virtualization platforms and backup/disaster recovery solutions. Awareness of cloud platforms and security practices. Leadership & Team Development Demonstrated ability to lead, mentor, and develop a high-performing technical support team. Experience in coaching and performance management to drive accountability, professional growth, and team success. Strong collaboration and interpersonal skills to foster a positive team culture and encourage knowledge sharing. Ability to identify and develop future leaders within the team by providing structured growth opportunities. Critical Thinking & Problem-Solving Strong analytical skills to assess service challenges and implement effective solutions. Ability to prioritize and make data-driven decisions in a fast-paced environment. Proactive mindset with the ability to anticipate service challenges and implement preventive measures. Capacity to manage escalations and resolve conflicts while maintaining a client-focused approach. Client Engagement & Communication Excellent verbal and written communication skills to effectively communicate with stakeholders. Strong customer service orientation with a commitment to delivering a positive client experience. Ability to build and maintain client relationships through clear communication, responsiveness, and service excellence. Experience handling client escalations and service concerns with professionalism and problem resolution strategies. Business & Strategic Alignment Understanding of business financials related to service efficiency, billable work, and resource utilization. Ability to align IT service delivery with company objectives and contribute to strategic business planning. Software & Tools Proficiency Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for reporting, documentation, and communication. Experience with ticketing platforms, such as ConnectWise, Autotask, or ServiceNow. Familiarity with collaboration platforms like Microsoft Teams, Slack, or Zoom. Physical Requirements and Work Environment Sitting for extended periods while working at a computer. Occasional lifting and moving of IT equipment (e.g., laptops, desktops, peripherals, or small networking devices) weighing up to 25 lbs. Hybrid work model - combination of remote work and in-office presence. Office setting: Open-space office environment with shared workstations and collaborative areas. Remote work: Requires a reliable internet connection and a dedicated workspace, free of distractions, for focus and productivity. Travel: This position requires occasional travel to client and prospect locations for meetings. Collaboration: Regular virtual meetings, calls, and team interactions through digital communication tools. Pace of work: Fast-paced environment requiring multitasking, attention to detail, and adaptability. Benefits Medical, dental and vision insurance Short and long term disability Life insurance 401(k) with company match Paid time off Company holidays Birthday bonus day Anniversary bonus day(s) Celebration day Paid certifications

Pay Transprency - $75,000-$85,000 + Shop Performance Bonus GENERAL DESCRIPTION Leads and behaves according to Potbelly Values and upholds the Potbelly Way. The District Manager provides leadership, coaching, and direction to the shops through people development. He or she will be responsible for up to 8 locations on average, depending on the market. Leads to improve shop operations and to maximize the long-term sales and profit of each shop. The DM will plan and set goals for each shop, monitor the progress of goals (Sales, Profits, customer metrics, Turnover, Food Cost) and hold employees accountable for delivering results through coaching. Follows the Playbook and standard Potbelly Operating Procedures with main areas of focus including but not limited to: What's In It For You: * Competitive pay with performance-based annual raises! * Medical, Dental & Vision Insurance * Domestic Partnership Benefits * Paid Parental Leave * FSA and HSA with Employer Contribution * Commuter Benefit Program * Retirement Savings 401(k) with company match * Employee Assistance Program * Paid Time Off * Discount Program * Flexible Work Schedule * Career growth opportunities If hired, you must meet and maintain all eligibility requirements to qualify FOCUS People * Must ensure each shop has a great General Manager. * Continuously develop and train General Managers to the next level. * Must develop bench at every level from Shift Leader to District Manager. * Coach and develop General Managers on: Staffing, Scheduling, Turnover, Employee Satisfaction, Performance Management, Training and Orientation, Communication, Rewards and Recognition and Administration. * 40% of time must be spent on executing the People Plan and Coaching teams * Coach General Managers on conducting and implementing performance reviews and development plans. * Conduct performance reviews and provide continuous feedback and development. Hold team accountable. * Build strong teams. Identify staffing needs. Participate in recruiting, selecting, development and placement of all Managers and Shift Leaders. * Knows how to and routinely identify internal talent, source and recruit. * Educate Shop Management on all appropriate HR policies, labor laws, and safety and security procedures. Ensure compliance at the shop level. * Hold effective monthly meetings with Shop Management team for goal alignment. * Act as communication liaison between Support Center and Shops. * Effectively utilize Field Support Team (Operations Services, HR/TA Team, Training Team, etc.) Customers * Ensure all GMs hire nice people and teach them the Potbelly Advantage. * Drive the Food Loving Value deep into the shops. * Hold team accountable for excellence in product quality, consistency and execution, speed of service, shop cleanliness and maintenance and customer service. * Analyze, address and improve results of the customer feedback program. * Audit shops to ensure they meet identified operational standards, food safety standards, and labor laws. Sales * Develop the annual business plan for the Market. * Ensure shops properly execute Local Shop Marketing promotions, new product roll-outs and the Playbook. * Foster Positive Energy in the work environment with shop managers to accomplish business results (increased customer counts, increased sales and increased profits). Must have a Contributor Level Balanced Scorecard. * Hold managers accountable for results of facility standards. * Accountable for co-developing the business plan for each shop. Follow-up on progress towards goal achievement. * Lead successful new shop openings in market/regions. Profit * Must know how to make more money; expert in Labor Costs, Food Costs and Controls. * Meet financial and operational goals. Provide and implement Games plans. Motivate and support shop management team to execute those plans. * Use all information resources available (e.g., balanced scorecard data, secret shops, turnover reports, P&L) to identify opportunities and threats. Optimize shop potential and adjust business plan tactics accordingly. * Complete various audits to ensure that shops meet Potbelly standard practices and procedures (i.e., cash, security). PHYSICAL FUNCTIONS * Must have the ability/stamina to work a minimum of 50 hours a week. * Ability to stand/walk for 9-10 hours per day. * Ability to travel 80-90% in the field. * Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data. * Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally. * Must be able to work in both warm and cool environments, indoors and outdoors. * Must be able to tolerate higher levels of noise from music, customer and employee traffic. * Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish. * Ability to manage several fast-paced, high-volume, customer-focused shops through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans and providing great customer service. * Must have excellent communication skills in English (some markets require Spanish) via writing, telephone, e-mail and in-person. * Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities. EXPERIENCE, EDUCATIONS AND BEHAVIORS * Knows, lives and can teach The Potbelly Way. * Adopts the Potbelly Values as their personal values. * Has excellent communication skills, including active listening and the ability to ask great questions. * Has a sustained record of leading teams to success. * Possess an extremely strong work ethic. * Is educated and is an active learner * Has the initiative to solve problems and to get things done correctly and on time. * Has the ability to grow other leaders. * Has humility and self-confidence. * Knows how and successfully grows our sales/business profitably * BA/BS preferred. * At least 5 years of proven leadership experience, managing multiple units preferably within a rapidly growing retail or restaurant organization. * Proven track record of delivering results in a complex, fast-paced environment. * Demonstrated leadership capability to build strong teams and to achieve business goals. * Ability to relocate to other markets, preferred. * As a requirement of the position, the District Manager must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). * Microsoft Office skills. Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. Application Deadline: Applications must be submitted by [12/21/2025] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We're a team of barrier-breakers, disrupters, and problem solvers. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out - we're here to help you build your career at Specialized. JOB SUMMARY Under the direction of the Store Manager, the Service Manager will oversee the bike department repair shop at Specialized. The service manager is ultimately responsible for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff; solving high level problems; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in structural and social interfaces. The service manager must also improve rider service quality results by continuously studying, evaluating, and re-designing the fixed processes of the department; informing, communicating, ands achieving service metrics; monitoring and analyzing results of said metrics; and implementing changes accordingly. HOW YOU'LL MAKE A DIFFERENCE Overall profitability of the department: covering and exceeding departments' run cost Lead service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, while exemplifying best practices for all service staff Overseeing and assigning workload, both when present and not, to ensure efficient flow and achieving 24-hour turn around (on all tickets not requiring special order) Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication. Assist with general store tasks including the following: opening/closing of store, resolving customer service/POS issues, participating in community/marketing events and ongoing staff meetings to improve department and company. Monitor sell-through on all service-specific parts and accessories; establishing a “never-out” list made up of commonly needed shock seals, chains, cassettes, and cleats. Oversee and ensuring swift completion of all warranty issues and shop bikes Maintain primary point of contact with Specialized warranty representative Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care) Staff has direction and is informed when manager is not present (days off, time off, etc.) so that all service members are working purposefully towards service goals Evaluate each employee's performance and is first point of contact when issues arise in service among riders, service employees, and the service/sales interface Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders WHAT YOU NEED TO WIN Passion for cycling and the Specialized brand A current or former retail employee with 1+ years of experience Excellent communication with the ability to effectively interact with riders and team members Must be able to work as business dictates which includes weekends Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching Able to lift at least 50 lbs. or more and use proper lifting skills TELL ME MORE Competitive health care (Medical PPO or HDHP)* Dental* Vision* Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package* 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Uniform Allowance Employee Assistance Program Commuter Benefits *if applicable in state Family & Friends Discount *For eligible employees Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone - especially those from marginalized groups - to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized! See what we are up to on LinkedIn , Instagram , and most importantly, our # DogsofSpecialized .

What We Offer State of the art, newly designed and heated facility Growth opportunities Training and mentorship program to advance Medical Plan Dental Plan Vision Plan 401(k) Savings Plan Discounts on Products and Services Work-Life Balance Responsibilities Train and develop the Service and Parts employees Help to mold and improve the Service process to improve productivity and customer satisfaction Assist customers in servicing, repairing, and explaining each service need. Understand customers' requirements and concerns; matching requirements and concerns to various service options. Make the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. Keep up to date on new products, features, accessories and attend product training as required. Maintain a service customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Maintain a high Customer Service Experience (CSE) rating by handling customer complaints immediately and appropriately. Qualifications At least 2 years experience in Service Management Previous experience as a Service Advisor Computer literate Good communication skills Valid driver's license and a clean driving record Must be able to pass a drug screen and background check We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." We are seeking a highly motivated and experienced Field Operations Manager to oversee our on-site operations at various lake sites. The ideal candidate will have a strong background in lake management, leadership, and a passion for environmental conservation. The Field Operations Manager is responsible for coordinating and managing field activities, ensuring the successful execution of lake management projects, and maintaining high-quality standards across all operations. Duties & Responsibilities Lead and oversee all aspects of field operations, including aquatic vegetation management, water quality monitoring, fishery management, and erosion control projects. Manage and motivate field crews, including technicians and seasonal staff, to ensure efficient and effective performance. Provide guidance, training, and support to enhance team productivity and morale. Serve as the primary point of contact for clients at project sites. Establish and maintain strong relationships with clients, addressing their concerns, providing updates on project progress, and ensuring customer satisfaction. Implement and enforce quality control measures to ensure compliance with company standards, regulatory requirements, and industry best practices. Conduct regular inspections and audits to assess the quality of work performed. Promote a culture of safety and adherence to safety protocols among field staff. Identify and mitigate potential safety hazards, conduct safety meetings, and ensure compliance with occupational health and safety regulations. Manage resources effectively, including equipment, materials, and manpower, to optimize project outcomes and minimize costs. Coordinate equipment maintenance and repair schedules to ensure operational readiness. Assist in the development and management of project budgets. Monitor project expenditures, identify cost-saving opportunities, and ensure projects are completed within budgetary constraints. Ensure compliance with environmental regulations and permits governing lake management activities. Implement environmentally sustainable practices and minimize the ecological footprint of field operations. Candidate Requirements Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with diverse stakeholders. Proficiency in project management principles and techniques, including scheduling, budgeting, and resource allocation. Knowledge of aquatic ecosystem dynamics, water chemistry, and relevant regulatory requirements. Experience operating and maintaining equipment used in lake management activities, such as boats, herbicide applicators, and water quality monitoring instruments. Familiarity with GIS software and other relevant technology tools is a plus. Willingness to travel to project sites as needed. Must posses a valid driver's license from state of residence. Education Bachelor's degree in Environmental Science, Biology, Natural Resource Management, or related field highly desired. Master's degree preferred. Experience Minimum of 5 years of experience in lake management, aquatic ecology, or related field, with at least 2 years in a supervisory or management role. Skills & Competencies We are passionate about delivering excellent service to every customer. We value productive, long lasting relationships with our colleagues and customers. We work together to deliver great results. We all owe a duty of care to each other, our customers, local charities, the communities in which we work and to the planet. Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent is required to have: Near-range visual acuity for detailed tasks and ability to perform activities with precision such as analyzing data, viewing computer screens or reading extensively. Incumbent will be subject to: Inside working conditions: The change of building environment such as with or without air conditioning and heating. Outdoor Stamina: Ability to work outdoors in various weather conditions. Manual Labor: Capable of lifting 50 pounds and performing physical tasks. Water Access: Comfortable working in and around water bodies, including swimming. Terrain Navigation: Agility to navigate uneven terrain safely. Safety Awareness: Adherence to safety protocols and proper use of PPE. Driving Requirements: Valid driver's license and clean driving record may be required. Communication Skills: Clear verbal and written communication abilities. Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities. Disclaimer The above statements are intended to describe the general nature and level of work being performed by colleagues assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues so classified. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed. #Rentokil100 #LI-SM1 Base Pay RangeYearly: $46,000.00 - $75,000.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." We are seeking a highly motivated and experienced Field Operations Manager to oversee our on-site operations at various lake sites. The ideal candidate will have a strong background in lake management, leadership, and a passion for environmental conservation. The Field Operations Manager is responsible for coordinating and managing field activities, ensuring the successful execution of lake management projects, and maintaining high-quality standards across all operations. Duties & Responsibilities * Lead and oversee all aspects of field operations, including aquatic vegetation management, water quality monitoring, fishery management, and erosion control projects. * Manage and motivate field crews, including technicians and seasonal staff, to ensure efficient and effective performance. Provide guidance, training, and support to enhance team productivity and morale. * Serve as the primary point of contact for clients at project sites. Establish and maintain strong relationships with clients, addressing their concerns, providing updates on project progress, and ensuring customer satisfaction. * Implement and enforce quality control measures to ensure compliance with company standards, regulatory requirements, and industry best practices. Conduct regular inspections and audits to assess the quality of work performed. * Promote a culture of safety and adherence to safety protocols among field staff. Identify and mitigate potential safety hazards, conduct safety meetings, and ensure compliance with occupational health and safety regulations. * Manage resources effectively, including equipment, materials, and manpower, to optimize project outcomes and minimize costs. Coordinate equipment maintenance and repair schedules to ensure operational readiness. * Assist in the development and management of project budgets. Monitor project expenditures, identify cost-saving opportunities, and ensure projects are completed within budgetary constraints. * Ensure compliance with environmental regulations and permits governing lake management activities. Implement environmentally sustainable practices and minimize the ecological footprint of field operations. Candidate Requirements * Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with diverse stakeholders. * Proficiency in project management principles and techniques, including scheduling, budgeting, and resource allocation. * Knowledge of aquatic ecosystem dynamics, water chemistry, and relevant regulatory requirements. * Experience operating and maintaining equipment used in lake management activities, such as boats, herbicide applicators, and water quality monitoring instruments. * Familiarity with GIS software and other relevant technology tools is a plus. * Willingness to travel to project sites as needed. * Must posses a valid driver's license from state of residence. Education * Bachelor's degree in Environmental Science, Biology, Natural Resource Management, or related field highly desired. Master's degree preferred. Experience * Minimum of 5 years of experience in lake management, aquatic ecology, or related field, with at least 2 years in a supervisory or management role. Skills & Competencies * We are passionate about delivering excellent service to every customer. * We value productive, long lasting relationships with our colleagues and customers. * We work together to deliver great results. * We all owe a duty of care to each other, our customers, local charities, the communities in which we work and to the planet. Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent is required to have: * Near-range visual acuity for detailed tasks and ability to perform activities with precision such as analyzing data, viewing computer screens or reading extensively. Incumbent will be subject to: * Inside working conditions: The change of building environment such as with or without air conditioning and heating. * Outdoor Stamina: Ability to work outdoors in various weather conditions. * Manual Labor: Capable of lifting 50 pounds and performing physical tasks. * Water Access: Comfortable working in and around water bodies, including swimming. * Terrain Navigation: Agility to navigate uneven terrain safely. * Safety Awareness: Adherence to safety protocols and proper use of PPE. * Driving Requirements: Valid driver's license and clean driving record may be required. * Communication Skills: Clear verbal and written communication abilities. Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities. Disclaimer The above statements are intended to describe the general nature and level of work being performed by colleagues assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues so classified. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed. #Rentokil100 #LI-SM1 Base Pay Range Yearly: $46,000.00 - $75,000.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days & sick days * Company-paid holidays & floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Job Title: Policy Service Manager Department: Policy Service Reports To: Jenni Schulze Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member's contributions: Be honest, reliable and respectful Think of other first Work together to create results Stand out with personal, caring service Job Summary The Policy Service Manager leads a team focused on delivering exceptional service to policyholders and internal partners within our Company's largest call center. This role oversees daily operations, staff development, and process improvement to ensure efficient, accurate, professional, courteous and timely service. Reports to the Assistant Vice President, Policy Service. Key Responsibilities Lead, coach, and develop team members within the call center work environment, as well as those handling complex and escalated policyowner requests managed outside of the call center; manage performance, training, and staffing, including participating in the hiring process for department team members. Oversee departmental workflows and ensure consistent application of procedures. Handle escalated service issues and complex policy inquiries. Collaborate with other department leadership team members on staffing plans, budget processes, and departmental goals. Drive process improvements and implement best practices. Maintain strong communication with internal and external stakeholders. Support, and as needed facilitate, department audit, quality assurance, and compliance efforts and processes. Demonstrate ability to interpret policy provisions for all active policy types Represent the department in meetings, committees, and cross-functional initiatives. Anticipated Salary: $74,650 - $78,000 (Final Salary based on experience) Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include: Compressed 4 1/2-day work week (Half-Day Fridays) No monthly premium cost for employee medical, life and disability insurance coverage Paid time-off accrual, including annual rollover; and paid holidays Competitive 401(k) plan with immediate vesting on Company contributions Discounted on-site employee cafeteria On-site exercise facility and company-provided exercise time Tuition reimbursement and training incentives Access to voluntary dental and vision insurance coverage Job Qualifications Bachelors Degree* required Minimum 6+ years of insurance experience, Life and Health preferred Proven leadership or management experience, including the ability to motivate employees and foster a positive working environment Industry designations (e.g., FLMI, ACS, AIRC, FSRI) preferred Strong verbal and written communication skills, ensuring transparency and clarity Strong organization and time management abilities, ensuring efficiency and follow-through Strong problem-solving and analytical skills Strong interpersonal skills, including teamwork, collaboration and relationship management Ability to maintain confidentiality and adhere to privacy standards Demonstrated reliability, accountability, integrity and professionalism Flexible and adaptable to changes Strong initiative and solid judgment/decision making abilities and skills Ability to learn quickly, adapt to new systems, processes and procedures, and facilitate change when necessary Ability to manage duties and tasks in an efficient, effective, and timely manner, remaining focused even under pressure Proficient computer skills, including Microsoft Office *College or university must be sufficiently accredited and listed in the U.S. Department of Education Accreditation Directory. Required Competencies External (Strategic) Awareness Customer Focus People Development Leadership Achievement Orientation Integrity This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs. Illinois Mutual is an equal opportunity employer.

At Hoveln Heating & Cooling, Inc., we don't just keep homes comfortable - we create peace of mind. Our reputation is built on craftsmanship, reliability, and genuine care for our customers. As we continue to grow, we're searching for a Residential HVAC Service Manager who can bring clarity, confidence, and strong leadership to guide our service team toward shared success. About the Role As our Service Manager, you'll oversee the daily operations of our residential HVAC service department. You'll lead a talented group of technicians, make sound decisions in the moment, and ensure every customer has a positive experience. This role is ideal for someone who's level-headed, solution-oriented, and enjoys helping people perform at their best. What You'll Do * Lead, mentor, and motivate our residential HVAC service technicians. * Manage daily schedules, dispatching, and workflow to ensure efficient, on-time service. * Provide support and assist technicians with troubleshooting as needed. * Handle escalated service issues with professionalism, empathy, and sound judgment. * Track performance metrics and coach team members to reach department goals. * Uphold high standards for safety, workmanship, and customer satisfaction. * Collaborate closely with office staff, install teams, and sales for seamless customer communication. * Oversee warranty claims, billing accuracy, and service documentation. * Support ongoing training efforts to keep the team aligned with industry best practices. Pay: $75,000 - $85,000/year - Depending on Experience What You Bring * 5+ years of residential HVAC service experience or comparable industry experience. * Hands-on field experience is a plus. * At least 2 years in a supervisory or leadership role. * Strong communication and people skills - able to coach, guide, and inspire. * Calm, confident decision-making and steady problem-solving abilities. * Customer-focused mindset rooted in integrity and professionalism. * Experience with service management software (Field Edge, Service Titan, Housecall Pro, or something similar) What We Offer * Competitive base salary + performance bonuses * 100% company-paid health insurance * Paid time off and holidays * Ongoing training and leadership development * A supportive, family-oriented culture where your leadership truly matters

Syngenta Seeds is one of the world's largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs. Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions. Syngenta Seeds is headquartered in the United States. Job Description At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, We are currently seeking a Golden Harvest District Manager in Illinois. Territory: Central Illinois What will you be doing? Responsible for District operational budget, variable selling expenses, and marketing funds (manage with Resource Allocation Tool, weekly sales outlook, product forecasting, and inventory management) Contribute to the Go to Market and Channel strategies for the Commercial Unit and develop District plans to deliver the Business Plan Define sales and market share targets based on current strategy and business plans Implement Sales Force effectiveness measures based on agreed standard indicators Ensure District operations are executed and aligned with the Syngenta Business strategy Facilitate establishment of customer targets and the implementation of plans Measure Sales Force performance and evaluate competencies for each employee Monitor individual development plan for each direct report Qualifications Bachelor of Arts or Bachelor of Science in Agriculture or a non-Agriculture discipline or higher with significant industry background 5+ years in Sales and/or Sales Management Strong sense of customer focus and demonstration of excellent sales and negotiations skills Strategic Sales Management and Change Management experience Agronomic Knowledge relevant to the Commercial Seeds Sales business Preferred Requirements: Demonstrated Sales Management (hiring, deployment, development) Demonstrated Leadership Experience Demonstrated work/life balance and the ability to coach others in this area Field Marketing and Campaign Management development and implementation experience Business Analytical and Planning skills related to Sales Management Additional Information What We Offer: A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. Full Benefit Package (Medical, Dental & Vision) that starts your first day. 401k plan with company match, Profit Sharing & Retirement Savings Contribution. Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits. Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here: ******************************************* Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. WL: 5A #LI-NL2

Job Description Supervisor, Field Services - East Peoria, IL Join a team named a "Great Place to Work" four years in a row! At DYOPATH, we believe work should be meaningful, empowering, and fun. Our award-winning culture is built on collaboration, innovation, and respect. We're looking for a passionate and driven Supervisor of Field Services to help us deliver exceptional technical support and lead a high-performing team. What You'll Do as a Supervisor of Field Services As a Supervisor of Field Services, you'll be the frontline leader for our field support technicians and service desk analysts. You'll manage daily operations, coach your team, and ensure our global industrial clients receive top-tier technical service. You'll work closely with the Manager of Programs to align team performance with organizational goals. Your leadership will directly impact client satisfaction, technician development, and operational excellence. Responsibilities Lead and mentor a team of field service technicians and service desk analysts Manage scheduling, dispatching, and workload balancing for on-site support Monitor and enforce service level agreements (SLAs) Provide coaching, training, and performance feedback to team members Collaborate with internal teams to resolve escalated technical issues Maintain documentation, policies, and procedures for field services Track and report on team performance metrics Support budget planning and procurement for field service tools and resources What You Bring 5+ years of technical support experience, preferably in a service desk or field services environment 2+ years in a leadership or supervisory role Strong troubleshooting skills across hardware, software, and networking Excellent communication and interpersonal skills Familiarity with ITSM platforms like ServiceNow or BMC Helix Knowledge of ITIL or similar service management frameworks Ability to lead in a fast-paced, client-focused environment Why DYOPATH? We don't just offer jobs-we offer careers with purpose. As a Supervisor of Field Services, you'll be part of a team that values growth, creativity, and balance. Here's what we offer: Medical, Dental, Vision, Life & Disability Insurance FSA & HSA options Employee Assistance & Wellness Programs 401(k) with company match Paid holidays and vacation time Learning & development programs Pet insurance and referral bonuses Career advancement opportunities Details Location: East Peoria, IL Compensation: Up to $50,000 annually (DOE) Role Type: Full-time, onsite Core Business Hours (Monday - Friday) Ready to Lead? If you're ready to take the next step in your career and make a real impact, apply today to become our next Supervisor of Field Services. We're excited to meet you! DYOPATH is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at **************** The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Job Description Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property's premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. RESPONSIBILITIES: Supervision of other maintenance employees. Taking a leadership position on special projects. Perform a variety of skilled maintenance and repair tasks. Strong knowledge of accident and safety precautions. Proficient in a specific trade with general maintenance and repair skills. Work independently on routine projects and receive assistance for more complex projects. Occasional need to work overtime for special projects or emergencies. BENEFITS: Generous employer contribution for Medical and Dental through United Healthcare. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12+ paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: Three (3) years experience in property maintenance. Proficient in a specific trade with general maintenance and repair skills. Knowledge of tools, techniques, and terminology of building and mechanical trades. Strong knowledge of accident and safety precautions. Knowledge and experience using a variety of tools and equipment to complete tasks. Great organization and project management skills. Able to implement and improve policies and procedures. Proficient in Microsoft Office Suite. Being knowledgeable in Yardi Software a plus. #Indeed Exact compensation may vary based on skills, experience, and location. Salary Range$27-$29 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************

Are you ready to lead and inspire a team of skilled professionals while making a tangible impact in the HVAC, plumbing, and electrical services industry? At Fred's Plumbing and Heating, we're looking for a full-time Service Manager who's ready to take their career to the next level. Take charge of a rewarding role where you can grow and thrive. Apply today and join our team! WHAT'S IN IT FOR YOU? As our Service Manager, you'll earn competitive pay ranging from $30 to $35 per hour, plus bonuses and spiffs that recognize your impact. All that you need for this management position is: 5+ years of HVAC service experience AND 2+ years in a leadership or supervisory role Strong technical knowledge of residential and/or commercial HVAC systems Ability to manage both field operations and administrative responsibilities Strong organizational, leadership, and communication skills Ability to analyze financial and performance data to improve profitability Bonus points for having an active Plumbing license and/or EPA certification (Not Required) HOW DO WE CARE FOR OUR TEAM? We know that we wouldn't have satisfied customers if we didn't have happy employees to serve them. That's why we make every effort to create a fun, positive work environment. We value our staff, and we show our appreciation with a well-stocked snack bar and fantastic benefits. We hope you'll join us and see what makes our team amazing! OUR EXCELLENT BENEFITS Health insurance 1 week of paid vacation (2 weeks after 1 year) Paid holidays 2 sick days Paid training Retirement options Fully stocked snack bar WHAT CAN YOU EXPECT AS OUR SERVICE MANAGER? This is a full-time management position with 9-hour shifts from Monday to Thursday (7 AM - 4 PM) and a half-day Friday (7 AM - 11 AM) unless on-call. As our Service Manager, you'll oversee service operations and performance by monitoring margins, resolving callback issues, and managing warranty claims. You'll assist with dispatch and scheduling to maintain efficiency. In the field, you'll support technicians, provide training, and ensure compliance with safety standards. You'll also serve as the first point of escalation for employee concerns, promote team morale, and uphold customer service excellence through clear communication and problem resolution. A LITTLE BIT MORE ABOUT FRED'S PLUMBING AND HEATING For over 40 years, residents of the Champaign area have counted on our family-owned company to provide prompt, reliable service. We proudly offer installation, repair, and maintenance on everything from electrical panels to sewer lines to heating and cooling equipment. Whether a client needs an outlet rewired or a tankless water heater installed, no job is too small or too large for our experienced team to handle! TAKE THE NEXT STEP! Are you ready to take the next step in your management career and join a company that values your skills, leadership, and dedication? Apply now to be our Service Manager! Our initial application process is quick, easy, and mobile-friendly.

The Service Manager - Professional Services leads and oversees the Professional Services team to ensure the efficient, secure, and profitable delivery of client projects and engagements. This role requires a balance of strategic vision, operational management, and hands-on leadership to maintain service excellence, meet financial goals, and drive continuous improvement. The Service Manager is responsible for ensuring that all client projects and professional services are delivered to the highest standards-aligned with our brand promise of “Do It Right the First Time”-and consistent with our core value of “Learn and Teach Every Day.” This includes identifying process improvements, fostering a collaborative team culture, and providing mentorship to develop technical and leadership skills within the team. Success in this role demands strong critical thinking, flexibility, and teamwork, as the Service Manager must navigate evolving client needs, balance resources effectively, and anticipate challenges in a fast-paced environment. This individual partners with the COO to align departmental goals with the company's strategic plan and financial objectives. The Service Manager works closely with leadership, technical teams, and clients to maintain alignment between business goals and IT service delivery. This is a hybrid position requiring a minimum of two days in the office each week. Additional days may be required for new employee onboarding and team development. Key Responsibilities Service Delivery & Operational Excellence Ensure consistent delivery of high-quality services that meet or exceed client expectations. Oversee project execution to ensure adherence to budget, timelines, and deliverables. Monitor, evaluate, and improve workflows to enhance operational efficiency, availability, security, and compliance. Implement and refine processes that support scalability and repeatable success. Team Leadership & Development Provide day-to-day leadership for Professional Services team members. Identify skills gaps and work with the Talent Development Director to create opportunities for professional growth, training, and certification. Facilitate problem-solving and creative-thinking sessions to address challenges and innovate service delivery. Mentor emerging leaders and provide guidance for onboarding and developing new hires. Deliver timely, constructive feedback to reinforce strengths and address performance concerns. Strategic Planning & Business Alignment Partner with the COO to contribute to annual budgeting and departmental planning. Monitor departmental performance against financial goals, identifying opportunities for cost control and revenue growth. Participate in long-term service strategy discussions to align resources and capabilities with market needs. Compliance & Process Standardization Regularly review service processes for inefficiencies and implement enhancements to improve delivery quality. Ensure all project work and service activities align with best practices for security and compliance. Maintain structured documentation for audit readiness and knowledge sharing. Communication & Collaboration Maintain clear, transparent communication with internal stakeholders and clients regarding project status, priorities, and risks. Lead departmental Level 10 meetings and communicate cascading messages from leadership. Foster collaboration with cross-functional teams to ensure service consistency and alignment with company standards. Support the company's Entrepreneurial Operating System (EOS) initiatives. Additional Responsibilities: Participate in professional training sessions and share key learnings to foster individual and organizational improvement. Perform additional duties as assigned to support company goals. Qualifications & Skills Technical & Service Management Expertise Proven experience in managing professional and consulting service delivery within a Managed Service Provider (MSP) or similar IT services environment. Strong understanding of project delivery best practices, including scope management, budget adherence, and quality assurance. Experience optimizing workflows, resource allocation, and processes to maximize efficiency and profitability. Ability to interpret service and project metrics, identify trends, and implement data-driven improvements to enhance performance, quality, and client satisfaction. Broad technical background with exposure to both systems and networking, including: Windows Server, Active Directory, Group Policy, and Microsoft 365 administration. Network infrastructure fundamentals Virtualization platforms storage and backup/disaster recovery solutions. Awareness of cloud platforms and security practices. Leadership & Team Development Demonstrated ability to lead, mentor, and develop a high-performing technical team delivering professional and consulting services. Skilled in coaching, performance management, and fostering accountability to drive results and individual growth. Strong collaboration and interpersonal skills to create a positive team culture that encourages innovation and knowledge sharing. Ability to identify and prepare future leaders by providing career development opportunities and challenging assignments. Critical Thinking & Problem-Solving Strong analytical skills to assess operational and client challenges and implement effective solutions. Ability to balance competing priorities, make informed decisions under pressure, and adapt to shifting client and business needs. Proactive mindset to anticipate obstacles, mitigate risks, and implement preventive measures. Capacity to manage escalations and resolve conflicts constructively while maintaining a client-first approach. Client Engagement & Communication Excellent verbal and written communication skills, with the ability to explain complex concepts to both technical and non-technical audiences. Proven ability to build trust and maintain strong client relationships through responsiveness, transparency, and consistent delivery. Skilled in facilitating strategic discussions with clients to align professional services with business goals. Experience managing client escalations with professionalism, diplomacy, and a focus on resolution. Business & Strategic Alignment Understanding of business financials related to professional service efficiency, billable utilization, and project profitability. Ability to align service delivery with company objectives and actively contribute to strategic and budget planning. Experience implementing processes and solutions that support long-term business growth and scalability. Software & Tools Proficiency Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for reporting, documentation, and professional presentations. Experience with ticketing platforms, such as ConnectWise, Autotask, or ServiceNow. Familiarity with collaboration and communication platforms including Microsoft Teams, Slack, and Zoom. Physical Requirements and Work Environment Sitting for extended periods while working at a computer. Occasional lifting and moving of IT equipment (e.g., laptops, desktops, peripherals, or small networking devices) weighing up to 25 lbs. Hybrid work model - combination of remote work and in-office presence. Office setting: Open-space office environment with shared workstations and collaborative areas. Remote work: Requires a reliable internet connection and a dedicated workspace, free of distractions, for focus and productivity. Travel: This position requires occasional travel to client and prospect locations for meetings. Collaboration: Regular virtual meetings, calls, and team interactions through digital communication tools. Pace of work: Fast-paced environment requiring multitasking, attention to detail, and adaptability. Benefits Medical, dental and vision insurance Short and long term disability Life insurance 401(k) with company match Paid time off Company holidays Birthday bonus day Anniversary bonus day(s) Celebration day Paid certifications

Description: Job Title: Policy Service Manager Department: Policy Service Reports To: Jenni Schulze Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member's contributions: Be honest, reliable and respectful Think of other first Work together to create results Stand out with personal, caring service Job Summary The Policy Service Manager leads a team focused on delivering exceptional service to policyholders and internal partners within our Company's largest call center. This role oversees daily operations, staff development, and process improvement to ensure efficient, accurate, professional, courteous and timely service. Reports to the Assistant Vice President, Policy Service. Key Responsibilities Lead, coach, and develop team members within the call center work environment, as well as those handling complex and escalated policyowner requests managed outside of the call center; manage performance, training, and staffing, including participating in the hiring process for department team members. Oversee departmental workflows and ensure consistent application of procedures. Handle escalated service issues and complex policy inquiries. Collaborate with other department leadership team members on staffing plans, budget processes, and departmental goals. Drive process improvements and implement best practices. Maintain strong communication with internal and external stakeholders. Support, and as needed facilitate, department audit, quality assurance, and compliance efforts and processes. Demonstrate ability to interpret policy provisions for all active policy types Represent the department in meetings, committees, and cross-functional initiatives. Anticipated Salary: $74,650 - $78,000 (Final Salary based on experience) Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include: Compressed 4 1/2-day work week (Half-Day Fridays) No monthly premium cost for employee medical, life and disability insurance coverage Paid time-off accrual, including annual rollover; and paid holidays Competitive 401(k) plan with immediate vesting on Company contributions Discounted on-site employee cafeteria On-site exercise facility and company-provided exercise time Tuition reimbursement and training incentives Access to voluntary dental and vision insurance coverage Job Qualifications Bachelors Degree* required Minimum 6+ years of insurance experience, Life and Health preferred Proven leadership or management experience, including the ability to motivate employees and foster a positive working environment Industry designations (e.g., FLMI, ACS, AIRC, FSRI) preferred Strong verbal and written communication skills, ensuring transparency and clarity Strong organization and time management abilities, ensuring efficiency and follow-through Strong problem-solving and analytical skills Strong interpersonal skills, including teamwork, collaboration and relationship management Ability to maintain confidentiality and adhere to privacy standards Demonstrated reliability, accountability, integrity and professionalism Flexible and adaptable to changes Strong initiative and solid judgment/decision making abilities and skills Ability to learn quickly, adapt to new systems, processes and procedures, and facilitate change when necessary Ability to manage duties and tasks in an efficient, effective, and timely manner, remaining focused even under pressure Proficient computer skills, including Microsoft Office *College or university must be sufficiently accredited and listed in the U.S. Department of Education Accreditation Directory. Required Competencies External (Strategic) Awareness Customer Focus People Development Leadership Achievement Orientation Integrity This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs. Illinois Mutual is an equal opportunity employer. Requirements:

Job Description Residential HVAC Service Manager At Hoveln Heating & Cooling, Inc., we don't just keep homes comfortable - we create peace of mind. Our reputation is built on craftsmanship, reliability, and genuine care for our customers. As we continue to grow, we're searching for a Residential HVAC Service Manager who can bring clarity, confidence, and strong leadership to guide our service team toward shared success. About the Role As our Service Manager, you'll oversee the daily operations of our residential HVAC service department. You'll lead a talented group of technicians, make sound decisions in the moment, and ensure every customer has a positive experience. This role is ideal for someone who's level-headed, solution-oriented, and enjoys helping people perform at their best. What You'll Do Lead, mentor, and motivate our residential HVAC service technicians. Manage daily schedules, dispatching, and workflow to ensure efficient, on-time service. Provide support and assist technicians with troubleshooting as needed. Handle escalated service issues with professionalism, empathy, and sound judgment. Track performance metrics and coach team members to reach department goals. Uphold high standards for safety, workmanship, and customer satisfaction. Collaborate closely with office staff, install teams, and sales for seamless customer communication. Oversee warranty claims, billing accuracy, and service documentation. Support ongoing training efforts to keep the team aligned with industry best practices. Pay: $75,000 - $85,000/year - Depending on Experience What You Bring 5+ years of residential HVAC service experience or comparable industry experience. Hands-on field experience is a plus. At least 2 years in a supervisory or leadership role. Strong communication and people skills - able to coach, guide, and inspire. Calm, confident decision-making and steady problem-solving abilities. Customer-focused mindset rooted in integrity and professionalism. Experience with service management software (Field Edge, Service Titan, Housecall Pro, or something similar) What We Offer Competitive base salary + performance bonuses 100% company-paid health insurance Paid time off and holidays Ongoing training and leadership development A supportive, family-oriented culture where your leadership truly matters

At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, We are currently seeking a Golden Harvest District Manager in Illinois. Territory: Central Illinois What will you be doing? * Responsible for District operational budget, variable selling expenses, and marketing funds (manage with Resource Allocation Tool, weekly sales outlook, product forecasting, and inventory management) * Contribute to the Go to Market and Channel strategies for the Commercial Unit and develop District plans to deliver the Business Plan * Define sales and market share targets based on current strategy and business plans * Implement Sales Force effectiveness measures based on agreed standard indicators * Ensure District operations are executed and aligned with the Syngenta Business strategy * Facilitate establishment of customer targets and the implementation of plans * Measure Sales Force performance and evaluate competencies for each employee * Monitor individual development plan for each direct report

Supervisor, Field Services - East Peoria, IL Join a team named a “Great Place to Work” four years in a row! At DYOPATH, we believe work should be meaningful, empowering, and fun. Our award-winning culture is built on collaboration, innovation, and respect. We're looking for a passionate and driven Supervisor of Field Services to help us deliver exceptional technical support and lead a high-performing team. What You'll Do as a Supervisor of Field Services As a Supervisor of Field Services, you'll be the frontline leader for our field support technicians and service desk analysts. You'll manage daily operations, coach your team, and ensure our global industrial clients receive top-tier technical service. You'll work closely with the Manager of Programs to align team performance with organizational goals. Your leadership will directly impact client satisfaction, technician development, and operational excellence. Responsibilities Lead and mentor a team of field service technicians and service desk analysts Manage scheduling, dispatching, and workload balancing for on-site support Monitor and enforce service level agreements (SLAs) Provide coaching, training, and performance feedback to team members Collaborate with internal teams to resolve escalated technical issues Maintain documentation, policies, and procedures for field services Track and report on team performance metrics Support budget planning and procurement for field service tools and resources What You Bring 5+ years of technical support experience, preferably in a service desk or field services environment 2+ years in a leadership or supervisory role Strong troubleshooting skills across hardware, software, and networking Excellent communication and interpersonal skills Familiarity with ITSM platforms like ServiceNow or BMC Helix Knowledge of ITIL or similar service management frameworks Ability to lead in a fast-paced, client-focused environment Why DYOPATH? We don't just offer jobs-we offer careers with purpose. As a Supervisor of Field Services, you'll be part of a team that values growth, creativity, and balance. Here's what we offer: Medical, Dental, Vision, Life & Disability Insurance FSA & HSA options Employee Assistance & Wellness Programs 401(k) with company match Paid holidays and vacation time Learning & development programs Pet insurance and referral bonuses Career advancement opportunities Details Location: East Peoria, IL Compensation: Up to $50,000 annually (DOE) Role Type: Full-time, onsite Core Business Hours (Monday - Friday) Ready to Lead? If you're ready to take the next step in your career and make a real impact, apply today to become our next Supervisor of Field Services. We're excited to meet you! DYOPATH is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at **************** The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property's premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. RESPONSIBILITIES: Supervision of other maintenance employees. Taking a leadership position on special projects. Perform a variety of skilled maintenance and repair tasks. Strong knowledge of accident and safety precautions. Proficient in a specific trade with general maintenance and repair skills. Work independently on routine projects and receive assistance for more complex projects. Occasional need to work overtime for special projects or emergencies. BENEFITS: Generous employer contribution for Medical and Dental through United Healthcare. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12+ paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: Three (3) years experience in property maintenance. Proficient in a specific trade with general maintenance and repair skills. Knowledge of tools, techniques, and terminology of building and mechanical trades. Strong knowledge of accident and safety precautions. Knowledge and experience using a variety of tools and equipment to complete tasks. Great organization and project management skills. Able to implement and improve policies and procedures. Proficient in Microsoft Office Suite. Being knowledgeable in Yardi Software a plus. #Indeed Exact compensation may vary based on skills, experience, and location. Salary Range$27-$29 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************