Service order expediter vs production scheduler

The differences between service order expediters and production schedulers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service order expediter and a production scheduler. Additionally, a production scheduler has an average salary of $49,367, which is higher than the $35,243 average annual salary of a service order expediter.

The top three skills for a service order expediter include customer service, inbound calls and purchase orders. The most important skills for a production scheduler are customer service, MRP, and continuous improvement.

Service order expediter vs production scheduler overview

	Service Order Expediter	Production Scheduler
Yearly salary	$35,243	$49,367
Hourly rate	$16.94	$23.73
Growth rate	-3%	-3%
Number of jobs	17,156	64,551
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 56%
Average age	45	45
Years of experience	2	2

Service order expediter vs production scheduler salary

Service order expediters and production schedulers have different pay scales, as shown below.

	Service Order Expediter	Production Scheduler
Average salary	$35,243	$49,367
Salary range	Between $22,000 And $56,000	Between $33,000 And $71,000
Highest paying City	-	Richmond, VA
Highest paying state	-	Virginia
Best paying company	-	Amphenol
Best paying industry	-	Technology

Differences between service order expediter and production scheduler education

There are a few differences between a service order expediter and a production scheduler in terms of educational background:

	Service Order Expediter	Production Scheduler
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Service order expediter vs production scheduler demographics

Here are the differences between service order expediters' and production schedulers' demographics:

	Service Order Expediter	Production Scheduler
Average age	45	45
Gender ratio	Male, 42.7% Female, 57.3%	Male, 54.3% Female, 45.7%
Race ratio	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 17.0% Asian, 7.0% White, 60.4% American Indian and Alaska Native, 0.5%	Black or African American, 10.1% Unknown, 4.9% Hispanic or Latino, 16.1% Asian, 7.4% White, 60.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	11%	11%

Differences between service order expediter and production scheduler duties and responsibilities

Service order expediter example responsibilities.

Manage RMA transactions between sales and external customers including standard equipment returns and OOBF (out of box failures).
Place purchased orders by using MRP/ MPS reports from ERP system.
Process order entry, monitor order progress/completion and forecast, expedite orders, schedule customer pick-up of orders.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Delegate and coordinate appointments for family housing structure repair, utilities or building maintenance service (HVAC).

Production scheduler example responsibilities.

Lead a Kaizen to improve efficiency and reduce non-value add work in the scheduling department.
Manage and purchase all MRO material inventory supplies for the production of automotive safety products.
Design, develop, and manage process of ordering and maintaining materials not migrate into ERP system.
Supervise NPI chip fulfillment process - manage wafer starts to meet internal qualification and board level build plan.
Generate prioritize schedules by manufacturing work centers base on MRP requirements, material availability, and capacity constraints.
Inventory reduction, JIT, OTD ,

Service order expediter vs production scheduler skills

Common service order expediter skills

Customer Service, 23%
Inbound Calls, 19%
Purchase Orders, 16%
Customer Orders, 11%
Expedite, 11%
Expediter, 7%

Common production scheduler skills

Customer Service, 12%
MRP, 7%
Continuous Improvement, 6%
ERP, 5%
Production Planning, 4%
Lean Manufacturing, 3%

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Service Order Expediter
Service Order Expediter vs Production Scheduler

Updated January 8, 2025

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