Service supervisor jobs in Brandon, FL - 1,405 jobs

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 3100 E FLETCHER AVE **City:** TAMPA **State:** Florida **Postal Code:** 33613 **Job Description:** + Supervises daily operations of discharge planning and social services in the inpatient, observation, and emergency department, serving as the primary point of contact for inpatient unit Care Management barriers and concerns. + Implements corporate Care Management strategies in collaboration with facility management. + Actively participates in multidisciplinary rounds, ensuring active staff participation and effective discharge planning and barrier resolutions. + Provides discharge planning and progression of care expertise to the interdisciplinary team. + Leverages reports and dashboards to monitor the accuracy of care manager team's documentation and compliance with regulations. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** Bachelor's (Required), Master'sAccredited Case Manager (ACM) - EV Accredited Issuing Body, Certified Case Manager (CCM) - EV Accredited Issuing Body, Clinical Social Worker License (LCSW) - EV Accredited Issuing Body, Licensed Baccalaureate Social Worker (LBSW) - EV Accredited Issuing Body, Licensed Master Social Worker (LMSW) - EV Accredited Issuing Body, Licensed Social Worker (LSW) - EV Accredited Issuing Body **Pay Range:** $65,622.66 - $122,055.21 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Case Management **Organization:** AdventHealth Tampa **Schedule:** Full time **Shift:** Day **Req ID:** 150661373

The SBA Credit Risk Team Lead is responsible for all underwriting activities related to new and existing credit transactions with moderate to higher complexity including client diligence, structuring, and the required analysis and preparation of the underwriting package. They will also manage a team, focused on SBA 7a lending. Responsibilities include, but are not limited to: Proactively communicates with Loan Officers and assigned Credit Portfolio Managers during the underwriting, approval and portfolio management processes. Review and circulate credit packages and modifications for approval. Ensure packages are updated as required by approvers. Underwrite complex new loan requests and modifications. Coordinate with the assigned Commercial Loan Officers, Loan Officer Assistants and Direct Reports all activities required to complete a credit package. Completes performance evaluations, reviews and approves timecards and all other manager related activities for his/her direct reports. Prepare effective packages for credit approval circulation and to present packages to the required level of credit authority. Obtain, and monitor various loan portfolio reports such as Maturing Loans, Past-Due Loans, Annual Reviews and proactively assist lenders with requisite action plans. Assure that credits are accurately risk rated and credits are properly monitored and reported. Adhere and comply with all requirements of Regulation B Adverse Action Procedures -- Florida Division. Create and maintain current BSA Information. Adhere and comply with all requirements of watch list and EDD procedures. Manage and track covenants, borrowing bases, A-R Ageing, etc. for their accounts. Assist in preparation of quarterly CLMR reports. Advise Lenders on all matters related to the Bank's Credit Policy and related Procedures/Forms. As time allows conduct annual site visits, attend loan closings and other tasks required to support assigned lenders. Required Skills: Knowledge of SBA 7a Underwriting Knowledge of credit underwriting, accounting and loan documentation with the ability to. Ability to effectively communicate credit concerns and formulate alternate loan structures to customers, business unit team leaders, department heads and senior management. Proficient computer skills using Microsoft Word, Excel and Outlook. Strong level of interpersonal and social skills needed to interact with loan officers, administrative staff and customers. Strong personal time management skills. Strong mathematical skills. Strong credit skills. Strong administrative skills. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Required Experience: High School Diploma or GED and a minimum of seven years of experience in a commercial lending environment in a credit-oriented and underwriting position. Bachelor's degree, completion of a formal credit training program, and prior supervisory experience is preferred. Full-time/Part-time Full-time FLSA Exempt Location(s). 405 N Westshore Blvd, Tampa, Florida 33609, United States 180 Fountain Pkwy N Suite 200, St Petersburg, Florida 33716, United States Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Job Details Pay Range $110,600.00 - $195,700.00 / year Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. undefined

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence. Director of Cardiovascular Services Summary: Responsible for the overall operations of the Cardiovascular service line for Winter Haven Hospital. Have operational, strategic, clinical quality, program, marketing and financial accountability for the service line. Serve as a member of the BayCare Cardiovascular Service line leadership team, and will be responsible to develop, monitor, and implement the service line strategic plan. Responsible for: Invasive Cardiology, Non-invasive Cardiology, Electrophysiology, Cardiothoracic Surgery Strategy, Structural Heart, Vascular Services and Cardiopulmonary Rehab. Accountable for the coordination of quality, research and educational initiatives for the service line. Preferred RN or CVT. Minimum Qualifications: Education: Required - Masters - Healthcare Administration; Or - Masters - Business Administration; Or - Masters - Nursing Credentials: Preferred - RN (Registered Nurse); Or - CVT Experience: Required - Cardiology Required - Management Benefits: BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work! BayCare Values: Demonstrate a consistent commitment to BayCare Health System's core values of trust, respect, and dignity in all interactions with patients, families, team members, and the community, supporting our shared responsibility to achieve excellence in the communities we serve. Leadership Competencies Communication: Communicates in a clear, authentic, and transparent manner to meet the needs of others to ensure messages are received and mutually understood. Emotional Intelligence: Demonstrates self-awareness and manages one's emotions. Recognizes and responds constructively to others' emotions and builds meaningful relationships. Talent and Team Development: Develops team members and teams by empowering them, setting clear expectations, providing learning opportunities, and supporting ongoing growth. Change Champion: Demonstrates a commitment to enhance performance by engaging and promoting change, continuous improvement, adaptability, and innovation. Collaboration: Collaborates by sharing responsibility, transparent exchange of information, and collective problem-solving to achieve mutually beneficial solutions. Results Driven: Takes ownership of outcomes by setting clear, measurable goals and aligning team efforts and resources to achieve them. Inclusion and Belonging: Creates an inclusive environment that values all perspectives, respects individuality, and fosters an environment where all feel a sense of belonging. Facility: BayCare Health System, Cardiology Admin-WHH Location: Winter Haven Status: Full Time, Exempt: Yes Weekend Work: Occasional On Call: Yes Equal Opportunity Employer Veterans/Disabled

Immediate need for a talented LTSS Service Care Manager. This is a 12+ Months Contract to Hire opportunity with long-term potential and is located in West Pasco (Bayonet Point, Hudson, Port Richey, New Port Richey, Trinity, Holiday FL(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 26-00875 Pay Range: $26 - $29/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: This role involves managing a large caseload of elderly LTSS Medicaid members through field-based assessments, care planning, service coordination, and monthly in-person or telephonic visits. Responsibilities include monitoring service delivery, resolving gaps, supporting discharge planning, documenting within 24 hours, and collaborating with providers. Key Requirements and Technology Experience: Key Skills; Case Management, Long Term Care, Field Visits. Requires 2+ years of field case management, strong EMR and technical skills, and extensive long-term care experience. Bachelor's degree and 2+ years of Care Management experience (field experience is a must). Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Working Janitorial & Soft Services Supervisor The Housekeeping Lead is the management representative at a site for cleaning services. The position plans, directs and coordinates all operational activities within the standards and policies and procedures set forth by the Company and the Customer. PRIMARY RESPONSIBILITIES Oversee all day to day operations including, but not limited to: cleaning activities, budget analysis, cost savings initiatives, customer interaction and safety protocol. Confer with customers and corporate staff members Attend daily site meetings (as required) with customer personnel Identify client's senior managers and encourage feedback on performance. Resolve any major complaint or problem immediately and ensure root-cause corrections are implemented. Identify new business opportunities for projects, contract staffing, and new services. Ensure regulatory and standard health and safety requirements are in place and are being properly administered. Ensure that all staff and subcontractors are trained in and fully comply with the safety policies and procedures. Review all safety incident reports and corrective actions to prevent future recurrence. Observe safety practices and conduct safety briefings for all Leaders & supervisors. Manage, Modify and maintain all project plans; schedule activities, track time expended, etc… Categorize and prioritize facility project work with input and concurrence from customer Leadership. Facilitate the Implementation of Facility Related Projects on Site through the entire project life cycle.p Proactively develop plans to maintain site operations after failure of key facility system components. Confirm site's plan for material, tools, and equipment specifications, inventory levels, and training and delivery programs. Review flat rate billing programs and coordinate invoice approval and billing procedures to expedite timely payment by customer for material items. Drive suppliers to promote new technologies to improve performance and reduce costs. Manage and report overtime. Interface with regulatory agencies and municipalities. Oversee service and material procurement, subcontracts and contract administration and payment. Ensure that all corporate procedures for purchasing, customer invoicing and collection, contractor invoice approval and processing are met. Review and submit for approval the contracts and agreements with suppliers, distributors, government agencies, and other organizational entities. Ensure all required standards set forth by organization (Health & Safety, Quality, Environmental, & Cost) are in place and executed. Prepare budgets for approval, including those for funding and implementation of programs. Perform Cost Estimates for Projects. Back up for supervisor tasks over work force (as needed). Assign and delegate responsibilities to subordinates as necessary. ADDITIONAL RESPONSIBILITIES As assigned KNOWLEDGE AND SKILL REQUIREMENTS Focus on a safe work environment Available 24/7 to deal with issues that may occur outside of regular work hours Sound judgement and decision making - Consider the relative costs and benefits of potential actions to choose the most appropriate decisions Attention to detail and communication Critical thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Active listener - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Oral and written comprehension Organization WORK STYLES Integrity - Job requires being honest and ethical. Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. Initiative - Job requires a willingness to take on responsibilities and challenges. Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations. Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Persistence - Job requires persistence in the face of obstacles. Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Full-time, 1st shift

The Lead Avionics Services Modeler (Technical Proposal Specialist) owns the financial model and assumptions for long-term services proposals to customers. This can be both in the form of standalone services models for individual customers and enterprise scale models which are used alongside the OE business case when assessing New Product Introduction (NPI). They partner across Engineering, Services, Finance, Supply Chain, Commercial, and Program teams resulting in robust business cases, quantified contract risk, and informed decision-making throughout the Inquiry to Order process. The Lead Avionics Services Modeler delivers accurate and defensible financial models that improve Safety, Quality, Delivery, and Cost (SQDC) outcomes and enable profitable and competitive offerings, provides clear visibility to financial risk/opportunity in pursuit, negotiation, and execution phases, and strengthens win probability and margin realization via insight on market dynamics, cost drivers, reliability, and operational risk. Roles and Responsibilities * Business Case Modeling and Analysis * Build, own, and maintain long-term service financial models incorporating technical, reliability, operational, and commercial inputs * Produce robust business cases with documented, traceable assumptions and sources; present sensitivities, scenarios, and risk ranges * Perform sensitivity, scenario, to quantify risk/return and confidence levels * Translate model outputs into customer-ready pricing structures, volumes, and offer letters with clear value rationale * Cross-Functional Leadership * Coordinate inputs across Engineering (Reliability/Repair), Services Operations, Supply Chain, Commercial, Finance, and Legal * Lead working sessions to challenge assumptions, reconcile data discrepancies, and drive alignment on the target offer * Achieve internal approvals and support bid teams through negotiation to contract award * Risk Management and Governance * Clearly articulate financial and operational risk drivers, triggers, and mitigations in deal reviews * Participate in tollgate handovers to ensure program teams understand the contracted service construct and modeled risk * Contribute to Contract Margin Review (CMR) to assess performance, update forecasts, and align on corrective actions * Installed Base and Platform Analytics * Execute Product Platform Reviews (PPRs) to establish agreed reliability and cost baselines for strategic platforms * Benchmark competitive landscape, supplier dynamics, price/cost trends, and market conditions; provide commercial insight and upsell/value levers * Continuous Improvement and Tooling * Evolve modeling standards, templates, and documentation; manage common modeling tool governance and configuration control * Maintain accurate records, versioning, and audit trail of models, assumptions, and data sources * Drive process improvements to reduce cycle time, increase model accuracy, and improve deal velocity and quality Required Qualifications * Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 7 years of experience in Sales & Technical Proposals) * Minimum of 3 years of experience in Sales & Technical Proposals Preferred Qualifications * Demonstrated experience building complex financial or lifecycle cost models for services, aftermarket, or long-term agreements * Strong commercial acumen with understanding of pricing strategies, value selling, and contract structures for long-term services * Advanced data analytics skills; ability to synthesize large, imperfect datasets into defensible insights * Expert-level Excel skills, including modeling best practices (index/match/xlookup, array formulas, scenario manager, pivoting, data validation) and familiarity with VBA or similar for model automation * Experience with probabilistic analysis and scenario planning (e.g., sensitivity analysis, tornado charts; exposure to Monte Carlo a plus) * Familiarity with reliability engineering concepts, shop visit dynamics, maintenance programs, and cost drivers in avionics or aerospace services * Strong oral and written communication; ability to translate technical and financial complexity into clear narratives for executives and customers * Proven project management skills: planning, stakeholder engagement, tollgate readiness, and on-time delivery * Experience with analytics/visualization tools (e.g., Power BI/Spotfire), and ERP/PLM/CPQ exposure is a plus This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Customer Service Assistant Manager Are you an experienced Customer Service Assistant Manager looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you! Customer Service Assistant Manager Daily Responsibilities: Assistant Customer Service Managers usually play the role of a front man Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways In addition, they are assistants to the Customer Service Manager Assist in completing the duties of the customer service manager They serve as the customer service manager when their superior is not around Supervise their workers while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well Responsible for helping in the development and execution of training programs for customer service representatives Elevating all personnel performance related issues to the Manager of customer service immediately Provide excellent customer service to internal and external customers Overseeing a team of 30 employees Hours for this Position: TBD Advantages of this Opportunity: Competitive salary, negotiable based on relevant experience Benefits offered, Medical, Dental, and Vision Fun and positive work environment Qualifications Customer Service Assistant Manager Requirements: General degree or associate's degree from an accredited institution. Must have 1+ years of customer service experience Must have 1+ years of healthcare experience Additional Information Interested in being considered? If you are interested in being considered for the Customer Service Assistant Manager position, please contact Tyler at 407.478.0332 Ext 171

Main Duties & Responsibilities Primary Job Role Enforces all safety policies and procedures. Ensures acceptable truck condition / appearance, tool inventory, equipment, required service manuals and safety items. Receives calls from customers for field service repairs. Secures customer authorization and applicable information as required. Ensures customer is kept up-to-date on the status of his/her work, including revised estimates. Opens field service work orders, segments and prints time cards. Ensures all employees know their job assignments by starting time. Responsible for all field operations and tracing of all field work orders. Follow-ups field service work orders, calls customers. Checks all field work orders for accuracy, approves and forwards to appropriate office personnel (Service Manager, Service Administrator). Provides necessary technical advice to technicians to maximize repair integrity and minimize service warranty. Participates in service meeting at the branch. Reviews each employee annually with Service Manager to review his/her progress and job classification. Makes recommendations annually to Service Manager for pay increases. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Analytical: Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option. Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input. Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made. Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things. Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas. Company Overview In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. Qualifications Education and Experience Formal Education High School diploma or GED Experience 3-4 years Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Valid drivers license Good computer skills with Microsoft applications. Not Required but Highly Desired Criteria Extensive industry specific equipment familiarity and service skill. Updating of Knowledge Job requirements occasionally change requiring re-training to stay current every 3-5 years. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving Job requires problem solving ability, established examples / guidance are not always available Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries. Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process. Working Environment Stress Load Regular exposure to these stresses (20-80% of the time). Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work. Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends. Organizational Impact A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives. Supervisory Responsibility Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers) Physical Demands "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) O: Climbing O: Balancing O: Stooping O: Kneeling O: Crouching O: Crawling O: Reaching F: Standing C: Sitting F: Walking O: Feeling O: Fingering O: Grasping C: Repetitive Motion C: Talking C: Hearing O: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. O: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs. Environmental Conditions "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) C: Inside conditions: Protection from weather but not necessarily from temperature change. N/A: Outside environmental conditions: No effective protection from weather. N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. N/A: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level N/A: Vibration: Exposure to oscillating movements of the extremities of whole body. N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids. N/A: Air particulates / contaminants: the worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER Not ready to apply? Connect with us for general consideration.

Customer Service Manager Acree Plumbing Air & Electric - Call Center | Tampa, FL 33619 Full-Time | Exempt | On-site Salary: $65,000 - $72,000 DOE + Annual Bonus Opportunity Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service. At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins! Why work for Acree Plumbing Air & Electric? Free On-site Barber Career advancement - our install and HVAC department managers started as techs at Acree, and now they run the show! Celebrate Wins! - Company-paid seasonal and annual events. Lead with Purpose at One of Florida's Fastest Growing Home Service Companies Acree Plumbing Air & Electric is expanding in Tampa, FL-and we're looking for a hands-on Customer Service Manager to lead our call center operations. This is a key leadership role responsible for coaching a team of 20+ CSRs, driving customer satisfaction, and optimizing booking and conversion rates. If you're a natural leader with a passion for delivering top-tier customer experiences and building high-performing teams, we want to hear from you. What You'll Do: Lead, coach, and develop a growing team of Customer Service Representatives Build onboarding and development plans to support CSR growth and performance Handle escalated calls and model high-level service recovery practices Monitor KPIs such as booking rate, conversion, and response time to drive team accountability Collaborate with dispatch and branch managers to maximize schedule capacity and customer satisfaction Develop and document SOPs to create consistency and operational excellence Continuously identify process improvements to boost team efficiency Recruit and train new team members as the department scales Foster a team culture built on trust, ownership, and world-class service What You Bring: Proven experience leading a high-performance customer service or call center team Proficiency in Microsoft Office, especially Excel, and call center software Strong communication skills and a customer-first mindset Track record of process improvement and cross-functional collaboration Comfortable in a fast-paced environment with multiple priorities Flexible availability, including occasional weekends Willingness to travel to other local branches as needed Preferred Qualifications: Bachelor's degree 5+ years of leadership experience in customer service Sales or negotiating experience a plus Why You'll Love Working With Us: Competitive salary + annual bonus opportunity Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Life and disability insurance Employee assistance program Generous employee discounts Career advancement and ongoing training Join a company that's committed to its people, its customers, and doing things the right way. Apply today to make an impact at Acree Plumbing Air & Electric in Tampa FL. Pre-Employment Requirements All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report. These are conducted in compliance with applicable laws and regulations. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE

Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities For more information on the Care Provider Background Screening Required follow this link: ******************************** Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills

Ensuring customers are satisfied with products or services Letting customers or clients know about additional prodcuts or services Escalating queries and concerns Toubleshooting common issues with a prodcut or service Working with a team of CSR's and other departments to fidn appopriate solutions

Job Description Pay starts at $65,000 per year American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975. Check out what we offer: Access to insurance available at 31 days of employment Low-cost Medical Insurance options, starting at $5 per week Dental and Vision Insurance options Health Savings Account or Flexible Spending Account 401(k) with company match HSA and Flexible Spending Account Paid Time Off & Holiday Pay Company paid life insurance Learn more by visiting ********************* Our HVAC Service Field Supervisor plays a key role on our service center leadership team by managing the safe and efficient service of new and old HVAC equipment, components, and systems in primarily a residential setting. You will be responsible for the day-to-day operations while assisting the HVAC Service Manager where needed. Responsibilities Supervisor assist's and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production. Resolves customer issues and complaints to ensure customer satisfaction. Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion. Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management. Instructs crews on proper use of materials and quality workmanship. Reviews payroll records to ensure that Installers are paid properly. Conduct job site and vehicle inspections. Ensures that employees have proper tools for the job and that they are properly maintained. Assists the dispatching operation to ensure appropriate Install crew selection for type of system Qualifications Vocational training and experience equivalent Must have EPA certification HVAC Service Field Supervisor experience Excellent analytical skills, financial acumen, and attention to detail Computer proficiency. (Microsoft preferred) * This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: ********************************** .

General Description JOIN OUR TEAM AS A WATER SERVICES SUPERVISOR! Pasco County Utilities Operations and Maintenance Department is seeking an engaged, customer service-oriented leader to be our next Water Services Division, Water Quality Supervisor. This position supervises and performs highly responsible and independent technical and administrative duties associated with water compliance and quality programs, water distribution, and the safe an d efficient operations of Pasco county's water utility systems. Essential Job Functions The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. * Responsible for the management and optimization of water services programs including unidirectional flushing, maintaining water quality and conservation programs. * Leads water Protection Team in implementing solutions to protect our water supply by reducing non-revenue water and improving conservation. * Responsible for water supply system improvements and operational changes to maintain and enhance compliance, health and safety. * Supervises field teams to perform inspections and evaluations and recommends action plans on corrective measures related to water sustainability. * Prepares section budgets, and strategic, business and long-term utility plans for Pasco County's water systems. * Conducts research and various field studies related to water quality improvements and water conservation. * Records, tracks and responds to customer issues related to water quality. * Maintains a calendar outlining all planning maintenance and activities for the current and upcoming month. * Assists with our lead detection program including scheduling, actively participating in leak detection surveys, implementing new technology and coordinating repairs. * Coordinates, plans and implements preventative infrastructure maintenance scheduling and works closely with other departments to evaluate commitments and needed resources. * Prepares research and trend analyses relating to such items as utility system expansion, population growth and water supply demands. * Prepares and presents data in graphic or written form that will be presented to senior leadership and the Board of County Commissioners. * Develops metrics, reports to statewide consortium, prepares reports and presentation, and develops content for web and utility dashboard. * Reviews laboratory test results and data, water-quality monitoring programs, and facility assessment reports as required. * Interprets rules, regulations, topographical and aerial maps, blueprints, diagrams and sketches to enhance our GIS and other programs. * Participates in the Emergency Operations center during emergency events. Knowledge, Skills and Abilities * Knowledge of the operation of water systems including treatment plants and wells, pumping and distribution networks and storage facilities. * Knowledge of water supply sources, planning and conservation best practices. * Knowledge in the practical aspects of ordinance enforcement, rules and regulations relating to water quality, environmental management and regulatory compliance. * Ability to read and interpret rules, regulations, topographical and aerial maps, blueprints, diagrams, and sketches. * Ability to independently present ideas, concepts and facts in a clear, concise manner in written, oral or graphic form. * Ability to develop and evaluate reports and presentation reflecting the work activities performance and environment compliance of Pasco County Utilities. * Ability to participate in complex studies, analyze information and formulate substantive recommendations based upon such studies. * Ability to establish and maintain effective working relationships with coworkers, outside agencies, regulatory authorities and the general public. * Ability to collaborate with internal departments such as Engineering, Operations & Maintenance and Customer Information & Service to achieve water quality objectives. * Proficient in Microsoft Office and familiar with GIS. * Good leadership skills, self-motivation, ability to work on teams and willingness to learn. Minimum Requirements PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication. Ability to conduct field work in a variety of weather conditions. EDUCATION, TRAINING AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalency diploma. Four (4) years' of experience in the operations and maintenance of water treatment plants, water distribution systems, water quality or management of water infrastructure projects including two (2) years' in a supervisory capacity is required. Associate degree highly preferred. LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license. A valid license in water treatment or distribution is required. ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law. EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens. VETERANS' PREFERENCE: Under Section 295.07, F.S., chapter SSA-7 Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants. PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021 Benefits include: * Florida Retirement System (FRS) retirement plan * PTO (Paid Time Off) * Paid holidays * Group insurance * Tuition reimbursement * Deferred compensation * Medical leave pool * Annual medical leave buy-back * Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year. Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities For more information on the Care Provider Background Screening Required follow this link: ******************************** External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $20.00 - $23.00 / Hour

Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL. Orlando Health offers a great DAY ONE benefits package that includes: Medical, Dental, Vision & Prescription Drug Plans Flexible Spending Accounts & Health Savings Accounts Paid Time Off (accrued) Education Assistance: Preferred Education Program-100% PAID Tuition, Tuition reimbursement & repayment of previous loans Disability and Life Insurance Retirement Savings Plan Family Care Benefits & so much more! The supervisor of Imaging Services monitorsthe daily operations of patient and staff workflow efficiently and accurately to ensure highquality patient care and directly supervises Imaging personnel. Responsibilities Essential Functions • Directsthe work of technologists and support staff to ensure workflow efficiency and accuracy to achieve high quality care. • Establishes and productively assesses and corrects staffing patterns that support excellent customer service. • Ensures images meet the established Quality Control standards. • Applies the principles of radiation protection and safety to minimize exposure to patients, self, and others. • Consistently exercises professional judgement and maintains a professional demeanor. • Communicates and interacts closely with the scheduling department, Physicians, and Radiologists to ensure optimal patient/staff flow and resolves patient care issues. • Compiles, monitors, and analyzes data for critical successfactors, Joint Commission, and budget variance reports. • Interacts and works with other department supervisors and staff to continually improve patient care issues(i.e., tasksforces, focus studies, PI teams, steering committees). Performs PI initiatives, and process flow changes as directed. • Administers medical aid as required in cases of adverse reactions to contrast medication and/or other emergencies. • Utilizes all Corporate Imaging computer systems effectively and accurately. • Performs staff orientation. • Facilitates monthly staff and lead meetings. • Provides team members with in-services, training, and education. • Serves as a resource for students and faculty membersfor affiliated Imaging programs. • Ensures the safety of all customers. • Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions. • Adheres to Orlando health's mission statement and strategic imperatives. • Maintainsreasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures, department guidelines and education requirements. Other Related Functions • Evaluatestime entry for accuracy/completeness. • Monitors all Radiology systemsto ensure appropriate use, accuracy, and completion of tasks. • Maintains a cooperative work environment. • Maintainsinventory for the section. • Monitors compliance forlicense,registry, and mandatory education of technologists. • Assists with patient care as necessary to ensure quality customer satisfaction. Qualifications Education/Training • Associate's degree required. • Graduate of an accredited school of Radiologic Technology. Licensure/Certification Mustmeet one of the following: 1. Valid Certified Radiologic Technologist licensure by the State of Florida AND valid American Registry of Radiologic Technologists (ARRT) certification; or 2. Valid American Registry of Diagnostic Medical Sonographers (ARDMS) AND maintains current BLS/Health Care Provider certification required. Experience Two (2) year of experience in Radiology or Radiology Specialty, as applicable for area. (E.g., MRI, Sonography, CT, etc.). Education/Training • Associate's degree required. • Graduate of an accredited school of Radiologic Technology. Licensure/Certification Mustmeet one of the following: 1. Valid Certified Radiologic Technologist licensure by the State of Florida AND valid American Registry of Radiologic Technologists (ARRT) certification; or 2. Valid American Registry of Diagnostic Medical Sonographers (ARDMS) AND maintains current BLS/Health Care Provider certification required. Experience Two (2) year of experience in Radiology or Radiology Specialty, as applicable for area. (E.g., MRI, Sonography, CT, etc.). Essential Functions • Directsthe work of technologists and support staff to ensure workflow efficiency and accuracy to achieve high quality care. • Establishes and productively assesses and corrects staffing patterns that support excellent customer service. • Ensures images meet the established Quality Control standards. • Applies the principles of radiation protection and safety to minimize exposure to patients, self, and others. • Consistently exercises professional judgement and maintains a professional demeanor. • Communicates and interacts closely with the scheduling department, Physicians, and Radiologists to ensure optimal patient/staff flow and resolves patient care issues. • Compiles, monitors, and analyzes data for critical successfactors, Joint Commission, and budget variance reports. • Interacts and works with other department supervisors and staff to continually improve patient care issues(i.e., tasksforces, focus studies, PI teams, steering committees). Performs PI initiatives, and process flow changes as directed. • Administers medical aid as required in cases of adverse reactions to contrast medication and/or other emergencies. • Utilizes all Corporate Imaging computer systems effectively and accurately. • Performs staff orientation. • Facilitates monthly staff and lead meetings. • Provides team members with in-services, training, and education. • Serves as a resource for students and faculty membersfor affiliated Imaging programs. • Ensures the safety of all customers. • Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions. • Adheres to Orlando health's mission statement and strategic imperatives. • Maintainsreasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures, department guidelines and education requirements. Other Related Functions • Evaluatestime entry for accuracy/completeness. • Monitors all Radiology systemsto ensure appropriate use, accuracy, and completion of tasks. • Maintains a cooperative work environment. • Maintainsinventory for the section. • Monitors compliance forlicense,registry, and mandatory education of technologists. • Assists with patient care as necessary to ensure quality customer satisfaction.

Our clients are seeking an experienced and dynamic Director of Perioperative Services to lead their surgical team in delivering high-quality patient care. This role involves managing the financial and clinical operations of their busy 13 OR unit, including 2 for open-heart surgeries and 1 hybrid room. The Director will have 24/7 responsibility for the departments and will be crucial in driving operational excellence and compliance with regulatory standards. Location: Fort Pierce, FL Compensation: Mid: $134,659 | Max: $161,574 (based on experience) Schedule: Full-time, No Weekends Qualifications: Bachelor's degree in nursing required. Master's degree in Nursing, Business Administration, Healthcare Administration, or a related field preferred. 3+ years of experience in a leadership role in an acute care setting required. Current RN license required. Certified Nursing Operating Room (CNOR) preferred. Certified Surgical Services Manager (CSSM) preferred. Ideal Candidate: High energy and positive outlook. Strong communication and problem-solving skills. Ability to lead and mentor staff. Experienced in holding staff accountable and driving OR growth. Professional growth-oriented. Key Responsibilities: Identify and resolve real/potential problems affecting surgical services. Participate in service, departmental, and hospital-wide committees. Enhance the customer experience in Surgical Services. Provide feedback and development plans for subordinates. Communicate effectively with staff about departmental, organizational, and industry information. Build strong relationships and networks to achieve organizational and department goals. Conduct employee and patient rounding, and mentor potential future leaders. Enforce standards of care for surgical services and ensure consistent compliance. Develop, implement, and evaluate a quality surgical services program. Monitor compliance with regulatory, accrediting, and hospital policies. Oversee a Performance Improvement program that evaluates critical aspects of care. Manage department operations to ensure delivery of quality services. Support new program strategies and enhancements to expand patient services. Prioritize and defend capital equipment requests. Ensure proper utilization of financial resources. Facility Details: 380 beds 13 ORs, including 2 for open-heart surgeries and 1 hybrid room Level 2 trauma center progressing towards Level 1 Metrics show high performance, with a strong engagement score in OR PACU About 30-35 cases daily, with a heavy focus on ortho and trauma Join their team and make a significant impact on surgical services in Fort Pierce, FL. Apply today to bring your leadership and expertise to their dedicated team!

Work Hours: Monday - Friday 7:00 am - 3:30 pm Expected Starting Hourly Range: $27.61 - $34.51 This classification performs installation, maintenance and repairs on tanks, dispensing equipment, electronic and pneumatic tank monitoring /measuring devices. Oversees Fuel Coordinators, schedules and assigns tasks essential for FDEP compliance and site availability. Typical elements of supervision over other positions may include, but not be limited to, assigning tasks, monitoring progress and workflow, scheduling work, and establishing work standards. Working Conditions Indoor/Outdoor situation; high noise environment while performing certain responsibilities. Lifting equipment up to 50 lbs. alone; up to 100 lbs. with assistance. Essential Functions These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. Assists in the scheduling and distribution of work for assigned staff, in accordance with policies, procedures and established workflow/assignment requirements. Monitors and reports work performance of assigned staff to determine overall conformity with established timetables and quality standards; documents and communicates employee production levels and training needs. Trains assigned staff in specific tasks and job practices/procedures Tank/equipment repair and maintenance, to improve and maintain their performance levels. Performs skilled repair and maintenance on a variety of wide variety of tanks, dispensing equipment, and tank monitoring equipment. Performs other related work (including weather or other extreme emergency duties) as required. Minimum of ten (10) years relevant work experience in the repair and maintenance of Fuel site equipment including Fuel tanks, ATG's, dispensing equipment, and monitoring equipment. Minimum of five (5) years of lead/supervisory experience. A valid Florida Commercial Driver's License Permit is required at the time of hired. Possession of a valid Florida Commercial Driver's License, Class (B), or ability to obtain within six (6) months of hire date. Current API 653 Aboveground Storage Tank Inspector or STI SP-001 Certification required. Syntech ASR Certification required. Technical or vocational training desired. Knowledge, Skills and Abilities: Ability to read and interpret blueprints, drawings, and schematics. Working knowledge of FDEP regulations and requirements pertaining to the safe storage of fuels. Working knowledge of Florida Administrative code 62.762 Aboveground Storage Tank system requirements for aboveground storage tank systems that store regulated substances to minimize the occurrence and environmental risks of releases and discharges. Working knowledge of NFPA30, Flammable and Combustible liquids code. Working knowledge of NFPA30A, Code for Motor Fuel Dispensing Facilities. Knowledge of methods, materials, tools, and techniques used in the repair, maintenance, and reconditioning of tanks according to API 653 and STI SP-001 standards. Knowledge of environmental requirements regarding spill prevention, clean up, disposal and handling of fuels. Ability to keep all relevant certifications active. Ability to establish and maintain effective working relationships with others. Ability to effectively assign, direct, prioritize, and evaluate the work of assigned staff. Ability to communicate clearly and effectively, orally and in writing. Ability to effectively perform complex repairs and preventive maintenance on a variety of tanks, fuel dispensing and monitoring equipment, determine/diagnose failures, and take corrective action to ensure safe operation of the County fuel sites and storage tanks. Ability to perform mathematical computations, including use of percentages and decimals. Ability to perform duties under varying environmental, climatic, and other adverse working conditions, i.e., dirt, dust, fumes, temperature, and noise extremes. Ability to stand for long periods of time.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. . We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns. If you thrive in a fast-paced setting and have a passion for leadership, we want to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Supervise and support a team of contact center agents to meet performance targets and client SLAs. Monitor real-time operations, manage schedules, and ensure adherence to workforce plans. Provide coaching, feedback, and performance evaluations to drive continuous improvement. Handle escalated customer issues and ensure timely resolution. Collaborate with QA, Training, and Workforce teams to align on goals and improve service delivery. Analyze performance reports and implement action plans to address gaps. Foster a positive, high-performance team culture focused on customer satisfaction. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Diploma or degree in Business, Communications, or a related field (preferred). 2+ years of experience in a supervisory role within a BPO or contact center. Strong leadership, coaching, and communication skills. Solid understanding of contact center KPIs, tools, and technologies. Proficiency in Microsoft Office and CRM/contact center platforms. Ability to work flexible shifts, including weekends or holidays. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. ABOUT US MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Job Description U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering, and construction services. U.S. Water is a fast-paced and rapidly expanding company headquartered in New Port Richey, Florida, with a staff of over 950 employees in twenty states. The Customer Service Supervisor manages the operation of the Utility's Customer Service Department, which includes customer service, meter reading, and related work as required. This position class is responsible for the operation of the Utility's Customer Service Department, which can include: Oversee the day-to-day activities as it relates to Customer Service Representatives interacting with the Utility's customers, whether that be over the phone, in person, or via email Lead,train,andmotivateateamofcustomerservicerepresentativeswithin KPIStandards Developstrategiesandrecommendationstoenhancereliability,efficiency,andoverallcustomerservice Supervises,directs,assists,plans,organizes,assigns,andcoordinatestheworkoftheassignedcustomer service team. Ensures staff levels are consistent with the workload Continually monitoring various reports generated from management and/or the CIS vendor to ensure various Key Performance Indicators (KPIs) are being met and taking corrective action to address any deviations Analyze,investigate,andrespondtoawiderangeofissuesandconcerns,includingthehandlingofcomplex and sensitive customer complaints while ensuring disputes are resolved appropriately. Handle escalated customer inquiries or complaints, ensuring timely and satisfactory resolutions Conductqualitychecksandauditsoncustomer interactions Oversee the coordination of activities related to the Customer Service field team in meeting the KPIs, and client and customer expectations as outlined in the Contractual Obligations Identify and implement corrective action where necessary in completing the various Customer Service and Field Service tasks as assigned Meet the various KPI goals as outlined in the General Terms of the Contract and within the KPI Standards set forth for USWSC by the Client, such as: Service Order Completion Phone Contacts/time frames related to customer calls Customer Service Complaints Reports Aged Accounts Other KPIs as assigned Uphold all USWSC policies and procedures Ensure steps are taken to create a good working relationship between assigned clients and vendors. Provides required interaction and support between other customer service offices within USWSC All other duties as assigned. The Supervisor demonstrates good knowledge of the scope and purpose of the services of assigned Utility systems and of the interrelations of the various units of the department and can interpret ordinances relating to public utilities. This employee demonstrates proven ability to converse with the public on difficult problems, referring only the most controversial matters to the C/S Manager. Work is performed under the general supervision of the CS Manager. EXAMPLES OF WORK (illustrative only): Conducts business with the public orally and by correspondence, answering questions requiring judgment, knowledge, and interpretation of the ordinances and County policy; Determines amounts and collects utility connection fees; Schedules and assigns work to subordinate employees and reviews their work for accuracy and completeness; Supervises front counter and customer service call rooms Keeps records and compiles reports pertaining to all phases of work performed; Supervises preparation and collection of utility bills; Maintains liaison with the Department of Finance in all matters concerning utility billing; Performs related work as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Considerable knowledge of business management and customer service functions; considerable knowledge of accounting and record-keeping; good knowledge of data processing applications and methods; considerable knowledge of field management and operations, ability to prepare clear and comprehensive narrative and statistical reports; ability to plan and supervise the work of large and diverse groups of employees effectively; administrative ability and skill in maintaining effective public relations; good judgment; tact and courtesy. MINIMUM EDUCATION AND EXPERIENCE: Possession of a bachelor's degree in accounting, business administration or a related field, and three (3) years of progressively responsible accounting customer service and field service experience, including at least one (1) year in a supervisory capacity; OR any equivalent combination of experience and training which provides the required knowledge, skills and ability to perform the requirements of the position. Compensation and Benefits: Pay is commensurate with experience and market reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay, and 401(k) with company match. US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Job Posted by ApplicantPro